Home/Services/Installation Commissioning Acceptance/PACS Installation & Configuration Service in Libya
Verified Service Provider in Libya
PACS Installation & Configuration Service in Libya
Engineering Excellence & Technical Support
PACS Installation & Configuration Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Comprehensive PACS Network Design
We architect and implement robust PACS networks optimized for Libya's unique infrastructure, ensuring reliable data transmission, minimal latency, and secure access for medical imaging across all your facilities. Our designs prioritize scalability and future-proofing.
HIPAA & GDPR Compliant Data Security
Our installation process adheres to the highest international standards for data privacy and security, including HIPAA and GDPR principles, to safeguard sensitive patient information within your PACS. We implement advanced encryption and access control measures.
Tailored Workflow Integration & Optimization
We configure your PACS to seamlessly integrate with existing medical equipment (modalities) and EMR/HIS systems. Our expert team customizes workflows to enhance radiologist efficiency, reduce reporting turnaround times, and improve diagnostic accuracy in Libyan healthcare settings.
What Is Pacs Installation & Configuration Service In Libya?
PACS Installation & Configuration Service in Libya refers to the specialized technical and consulting services provided for the deployment, setup, and optimization of Picture Archiving and Communication Systems (PACS) within healthcare organizations in Libya. A PACS is a medical imaging technology used for uncompressed, high-resolution digital capture, storage, distribution, and display of medical images. The installation and configuration service ensures that the PACS infrastructure is correctly implemented, integrated with existing hospital information systems (HIS) and electronic health records (EHR), and tailored to the specific workflow and requirements of the Libyan healthcare landscape. This involves hardware setup, software installation and customization, network integration, data migration, user training, and ongoing support to ensure efficient and reliable operation of the PACS.
| Stakeholder Group | Needs & Benefits | Typical Use Cases |
|---|---|---|
| Hospitals & Medical Centers (Public & Private) | To improve diagnostic efficiency, reduce physical film storage costs, enhance collaboration among medical professionals, facilitate remote consultations, and meet international standards for medical imaging management. Crucial for modernizing healthcare infrastructure in Libya. | Digital archiving of all radiological examinations (X-ray, CT, MRI, Ultrasound, Mammography, etc.). Remote access for specialists. Integration with telemedicine platforms. Disaster recovery for medical images. Workflow optimization for radiology departments. |
| Radiology Clinics & Diagnostic Imaging Centers | To offer advanced digital imaging services, improve turnaround times for reports, and streamline image sharing with referring physicians. Essential for competitiveness and patient care. | Centralized image storage and retrieval. Secure image sharing with referring physicians within Libya and potentially abroad. Reduced operational costs associated with film processing and storage. Compliance with evolving medical imaging regulations. |
| Government Health Ministries & Agencies | To establish national or regional imaging repositories, monitor public health trends through imaging data, and standardize imaging practices across the country. Important for public health initiatives and strategic planning. | Developing national imaging databases for research and epidemiological studies. Implementing quality control measures for imaging services. Facilitating national disaster response by providing access to critical patient imaging data. Supporting the development of healthcare IT infrastructure. |
| IT Departments within Healthcare Facilities | To ensure seamless integration with existing IT infrastructure, maintain system security and uptime, and manage the technical aspects of the PACS. Requires specialized expertise in medical IT. | Network infrastructure assessment and upgrades. Server and storage management. User account management and access control. Troubleshooting and system maintenance. Cybersecurity implementation and monitoring. Data backup and recovery strategies. |
| Medical Equipment Vendors & Integrators | To provide a complete solution to their clients by bundling PACS installation and configuration with the sale of imaging modalities. Requires strong partnerships and technical capabilities. | Offering turnkey solutions for new imaging departments. Ensuring compatibility between new imaging equipment and the PACS. Providing initial setup and basic training as part of the equipment sale. Facilitating smooth transitions to digital imaging. |
Key Components of PACS Installation & Configuration Service:
- System Design & Planning: Assessing existing infrastructure, defining PACS architecture, and creating a deployment roadmap.
- Hardware Procurement & Installation: Sourcing and setting up servers, storage devices, workstations, and network components.
- Software Installation & Deployment: Installing PACS software, including image acquisition modules, storage servers, and viewing workstations.
- Integration with Modalities: Connecting and configuring imaging equipment (e.g., X-ray, CT, MRI, Ultrasound) to the PACS for direct image transfer.
- Integration with HIS/EHR: Establishing seamless data flow between the PACS and hospital information systems for patient demographics, reports, and scheduling.
- Network Configuration: Designing and implementing a robust and secure network for image transfer and access.
- Data Migration: Transferring existing legacy image data from older systems or archives to the new PACS.
- User Training: Providing comprehensive training for radiologists, technologists, physicians, and IT staff on PACS operation and management.
- Security Implementation: Configuring access controls, user authentication, and data encryption to ensure HIPAA (or equivalent Libyan regulations) compliance and data integrity.
- Testing & Validation: Rigorous testing of all system components and workflows to ensure optimal performance and reliability.
- Post-Installation Support & Optimization: Ongoing technical support, troubleshooting, and system tuning for performance enhancement.
Who Needs Pacs Installation & Configuration Service In Libya?
In the burgeoning healthcare landscape of Libya, the implementation of a robust Picture Archiving and Communication System (PACS) is no longer a luxury but a necessity for advanced medical imaging and streamlined patient care. PACS installation and configuration services are crucial for enabling hospitals, clinics, and diagnostic centers to efficiently store, retrieve, view, and share medical images. This technology is pivotal in modern diagnostics, enabling faster diagnoses, improved collaboration among specialists, and enhanced patient outcomes.
| Customer Type | Primary Need for PACS | Specific Departments Involved |
|---|---|---|
| Public Hospitals | Centralized image management, improved access for multiple departments, cost-effectiveness for large patient volumes. | Radiology, Cardiology, Neurology, Oncology, Emergency, Orthopedics, IT, Medical Records. |
| Private Hospitals | Enhanced patient care, competitive advantage, efficient workflow for specialists, potential for telemedicine. | Radiology, Cardiology, Neurology, Orthopedics, Surgery, IT. |
| Diagnostic Imaging Centers | High-volume image processing, rapid reporting, secure long-term storage, efficient referral management. | Radiology, IT, Administration. |
| Specialty Clinics | Focused image acquisition and interpretation, seamless integration with specialized equipment, improved diagnostic accuracy. | Radiology (if applicable), Cardiology, Neurology, Oncology, IT. |
| Medical Universities/Research | Educational purposes, training future radiologists, research data management, access to large image datasets. | Radiology, IT, specific research departments. |
Target Customers and Departments for PACS Installation & Configuration Services in Libya
- {"items":["Public Hospitals (Ministry of Health-affiliated)","Private Hospitals","Specialty Clinics (e.g., Cardiology, Neurology, Oncology)","Diagnostic Imaging Centers","Radiology Departments within larger medical institutions","Medical Universities and Research Institutions (for training and research purposes)","Emergency Medical Services (for remote access and rapid image sharing)","Remote Healthcare Facilities (leveraging telemedicine capabilities)"],"title":"Target Customers"}
- {"items":["Radiology Department (Primary user for image acquisition, storage, and interpretation)","Cardiology Department (For echocardiograms, cardiac CT/MRI)","Neurology Department (For MRI, CT scans of the brain)","Oncology Department (For CT, MRI, PET scans used in diagnosis and treatment planning)","Orthopedics Department (For X-rays, CT scans of bones and joints)","Emergency Department (For rapid access to critical imaging for trauma and acute conditions)","Surgery Department (For pre-operative planning and intra-operative guidance)","Pediatrics Department (For pediatric imaging needs)","Pathology Department (Potentially for integration with digital pathology workflows)","IT Department (Responsible for infrastructure, network, and system maintenance)","Medical Records Department (For integration with EMR/EHR systems)"],"title":"Key Departments Benefiting from PACS"}
Pacs Installation & Configuration Service Process In Libya
This document outlines the standard workflow for PACS (Picture Archiving and Communication System) installation and configuration services provided in Libya, from the initial client inquiry to the final execution and handover.
| Phase | Stage/Step | Description | Key Activities | Deliverables/Outcomes | Responsible Parties |
|---|---|---|---|---|---|
| 1: Inquiry & Initial Assessment | Initial Contact | Client expresses interest in PACS services. | Receive inquiry via phone, email, or web form. Acknowledge receipt. | Initial understanding of client needs. | Client, Service Provider Sales Team |
| Needs Analysis & Site Survey | Understand client's current IT infrastructure, imaging modalities, workflow, and specific PACS requirements. | Conduct remote or on-site survey. Interview key stakeholders (radiologists, IT managers, administrators). Assess network capabilities, server requirements, storage needs, and existing equipment. | Detailed requirements document, site assessment report. | Service Provider Technical Team, Client IT/Clinical Staff | |
| 2: Proposal & Contractual Agreement | Solution Design | Develop a tailored PACS solution based on the assessment. | Propose hardware (servers, storage), software (PACS, RIS integration), network configuration, and implementation strategy. | Technical proposal with solution architecture. | Service Provider Technical Team |
| Proposal Submission | Present the detailed proposal to the client. | Submit a comprehensive proposal including scope of work, technical specifications, timeline, pricing, and terms and conditions. | Formal proposal document. | Service Provider Sales Team | |
| Contract Negotiation & Signing | Finalize the agreement and terms. | Discuss and negotiate any changes to the proposal. Once agreed, sign the contract. | Signed contract, Statement of Work (SOW). | Client Management, Service Provider Management | |
| 3: Planning & Preparation | Project Kick-off Meeting | Formally initiate the project and align stakeholders. | Conduct a kick-off meeting with all relevant parties to define roles, responsibilities, communication channels, and project timelines. | Project charter, detailed project plan. | Project Manager, Client Project Lead, Service Provider Team |
| Resource & Logistics Planning | Secure necessary resources and plan logistics. | Procure hardware and software. Schedule installation dates. Arrange for necessary permits or access if required. | Procurement orders, installation schedule. | Project Manager, Procurement Team, Service Provider Team | |
| Pre-installation Setup (Remote/On-site) | Prepare the client's environment for installation. | Configure network settings, firewall rules, and user accounts. Prepare server rooms or data centers. | Pre-installation checklist completion. | Client IT Team, Service Provider Technical Team | |
| 4: Installation & Configuration | Hardware Installation | Install and connect all physical components. | Rack and stack servers, connect storage devices, set up network cabling. | Functional hardware infrastructure. | Service Provider Technical Team, Hardware Vendors (if applicable) |
| Software Installation | Install PACS and related software. | Deploy PACS server software, client workstations, image viewers, and any integration modules. | Installed PACS software components. | Service Provider Technical Team | |
| System Configuration | Configure the PACS to meet client's specific needs. | Set up user roles and permissions, DICOM routing rules, image compression settings, archiving policies, and integration with modalities and RIS (if applicable). | Configured PACS system according to requirements. | Service Provider Technical Team, Client IT/Radiology Department | |
| 5: Testing & Validation | Unit Testing | Test individual components and functionalities. | Verify installation and configuration of each module, DICOM connectivity, and basic image handling. | Successful unit test reports. | Service Provider Technical Team |
| Integration Testing | Test interaction between different system components and external systems. | Verify seamless data flow between PACS, modalities, RIS, and other integrated systems. Test image acquisition, storage, retrieval, and display. | Successful integration test reports. | Service Provider Technical Team, Client IT/Radiology Department | |
| User Acceptance Testing (UAT) | Client verifies the system meets their operational requirements. | Key users perform real-world scenarios. Client provides formal sign-off. | UAT report, client sign-off document. | Client IT/Radiology Department, Service Provider Project Manager | |
| 6: Training & Handover | End-User Training | Train client staff on system usage. | Conduct training sessions for radiologists, technicians, and administrators on using the PACS software and functionalities. | Trained users, training materials. | Service Provider Training Specialists, Client Staff |
| System Documentation | Provide comprehensive system documentation. | Deliver user manuals, administrator guides, and system configuration documentation. | System documentation package. | Service Provider Technical Team | |
| Project Handover | Formally transfer ownership of the installed system. | Conduct a final review, sign off on project completion, and hand over all relevant documentation and access. | Project completion certificate, final handover report. | Project Manager, Client Project Lead | |
| 7: Post-Installation Support | Go-Live Support | Provide immediate support after deployment. | Offer on-site or remote support during the initial period after go-live to address any immediate issues. | Smooth system transition. | Service Provider Support Team |
| Ongoing Maintenance & Support | Provide continued system maintenance and technical assistance. | Offer warranty support, software updates, troubleshooting, and helpdesk services as per the service agreement. | Stable and operational PACS system, documented support tickets. | Service Provider Support Team, Client IT Department |
PACS Installation & Configuration Service Process in Libya
- Phase 1: Inquiry & Initial Assessment
- Phase 2: Proposal & Contractual Agreement
- Phase 3: Planning & Preparation
- Phase 4: Installation & Configuration
- Phase 5: Testing & Validation
- Phase 6: Training & Handover
- Phase 7: Post-Installation Support
Pacs Installation & Configuration Service Cost In Libya
The cost of PACS (Picture Archiving and Communication System) installation and configuration services in Libya can vary significantly. Several factors influence the final price, making it essential for healthcare providers to obtain detailed quotes. These factors include the complexity of the PACS, the size of the healthcare facility, the number of imaging modalities to be integrated, the required customization, and the level of ongoing support. Local currency pricing is typically presented in Libyan Dinars (LYD).
| Service Component | Estimated Range (LYD) - Basic | Estimated Range (LYD) - Intermediate | Estimated Range (LYD) - Advanced |
|---|---|---|---|
| Initial Installation & Setup | 5,000 - 15,000 | 15,000 - 40,000 | 40,000 - 100,000+ |
| Basic Configuration | 2,000 - 7,000 | 7,000 - 20,000 | 20,000 - 60,000 |
| Modality Integration (per modality) | 500 - 2,000 | 2,000 - 5,000 | 5,000 - 15,000 |
| User Training (basic) | 1,000 - 3,000 | 3,000 - 8,000 | 8,000 - 25,000 |
| Basic Data Migration (small scale) | N/A | 3,000 - 10,000 | 10,000 - 30,000 |
| Customization (per hour/module) | N/A | 100 - 300 | 300 - 800 |
Key Pricing Factors for PACS Installation & Configuration in Libya:
- System Complexity and Features: Basic PACS solutions will be less expensive than advanced systems with features like AI integration, advanced visualization tools, or specialized modules for different medical departments.
- Facility Size and Scope: The number of workstations, users, and the overall size of the hospital or clinic directly impact installation time and complexity, thus affecting cost.
- Integration with Existing Infrastructure: Integrating the PACS with existing HIS (Hospital Information System), RIS (Radiology Information System), and various imaging modalities (X-ray, CT, MRI, Ultrasound, etc.) can add significant cost depending on the compatibility and effort required.
- Customization and Workflow Tailoring: Healthcare facilities often require specific workflows and reporting structures. Customization beyond standard configurations will increase development and implementation costs.
- Data Migration: If there's a need to migrate existing patient imaging data from legacy systems, this is a specialized service that adds to the overall cost.
- Vendor Expertise and Reputation: More established and reputable PACS vendors or service providers may command higher prices due to their proven track record, comprehensive support, and advanced technology.
- Training and Support Levels: The extent and duration of user training, as well as the service level agreements (SLAs) for ongoing technical support and maintenance, will influence the initial and recurring costs.
- Hardware Requirements: While not always part of the installation service cost, the need for new servers, storage solutions, or network upgrades to support the PACS can indirectly influence the overall project budget.
Affordable Pacs Installation & Configuration Service Options
Implementing a Picture Archiving and Communication System (PACS) can seem like a significant investment, but it's crucial for modern healthcare practices. Our affordable PACS installation and configuration service options are designed to make this essential technology accessible and cost-effective. We offer flexible solutions that cater to various practice sizes and budgets, ensuring you get the functionality you need without breaking the bank. Our focus is on providing robust, reliable PACS solutions that streamline your workflow, improve diagnostic efficiency, and enhance patient care, all while optimizing your IT expenditure.
| Value Bundle | Description | Ideal For | Cost-Saving Strategy |
|---|---|---|---|
| Starter PACS Bundle | Includes essential PACS software, basic configuration for a limited number of users and modalities, and initial user training. Designed for small clinics and solo practitioners. | Small practices with limited budgets and basic imaging needs. | Bundled pricing offers a discount over à la carte services. Focuses on core functionality, avoiding unnecessary features. |
| Growth PACS Bundle | Expands on the Starter Bundle with increased user licenses, support for more modalities, advanced reporting features, and extended training options. Suitable for growing practices. | Medium-sized practices experiencing growth and requiring more advanced features. | Tiered pricing scales with needs, avoiding overspending on unused capacity. Modular add-ons allow for incremental upgrades as the practice grows. |
| Enterprise PACS Bundle | Comprehensive solution for larger hospitals and imaging centers, featuring high availability, advanced DICOM routing, robust security features, unlimited user licenses, and dedicated support. | Large healthcare organizations with complex imaging workflows and high patient volumes. | Bulk licensing and consolidated support reduce per-unit costs. Optimized for efficiency and scalability, minimizing future upgrade costs. |
| Cloud-Based PACS Option | Leverages cloud infrastructure for data storage and access, reducing the need for on-premise hardware investment and maintenance. Includes installation and configuration of cloud PACS solution. | Practices seeking reduced upfront hardware costs and simplified IT management. | Pay-as-you-go or subscription models can be more cost-effective than capital expenditure. Eliminates costs associated with server hardware, maintenance, and cooling. |
Key Components of Our Affordable PACS Service
- Comprehensive Needs Assessment: We begin by understanding your specific requirements, including modality integration, user roles, storage needs, and future scalability. This ensures we recommend and configure a PACS that perfectly fits your practice.
- Hardware & Software Procurement Guidance: While we focus on service, we can advise on cost-effective hardware and software acquisition, identifying options that offer the best performance for the price.
- Expert Installation & Integration: Our certified technicians handle the physical installation and network configuration, ensuring seamless integration with your existing IT infrastructure and medical imaging modalities.
- Customized Configuration: We tailor the PACS settings to your specific clinical workflows, user preferences, and regulatory compliance needs, maximizing usability and efficiency.
- User Training & Support: We provide comprehensive training for your staff, empowering them to utilize the PACS effectively. Ongoing support is available to address any technical issues and ensure continuous operation.
- Data Migration Assistance: If you're migrating from an existing system, we offer guidance and support to ensure a smooth and secure transition of your archived images and data.
Verified Providers In Libya
Finding verified healthcare providers in Libya can be a critical step for individuals seeking reliable and trustworthy medical services. In a region where navigating the healthcare landscape can present challenges, opting for providers with established credentials and a commitment to patient well-being is paramount. Franance Health stands out as a leading organization in this regard, meticulously vetting its network of medical professionals and facilities to ensure the highest standards of care. Their rigorous credentialing process goes beyond basic licensing, focusing on the experience, specialization, and ethical conduct of each provider. This dedication to verification provides patients with the confidence that they are receiving treatment from competent and trustworthy medical professionals, ultimately leading to better health outcomes and a more secure healthcare experience.
| Credential Type | Verification Standard | Franance Health Assurance |
|---|---|---|
| Medical Licenses | Official registration and validity check with Libyan Ministry of Health or equivalent bodies. | Verified to be current, active, and unrestricted. |
| Professional Experience | Review of medical education, residency, fellowships, and years in practice. | Minimum years of experience required, with emphasis on relevant specializations. |
| Specialization & Board Certification | Confirmation of recognized board certifications in their respective fields. | Providers are certified in their stated areas of expertise, ensuring advanced knowledge and skills. |
| Ethical Conduct & Reputation | Background checks for disciplinary actions and assessment of professional reputation. | Commitment to ethical medical practice and a history of patient-centered care. |
| Facility Accreditation (for clinics/hospitals) | Verification of operational licenses and adherence to health facility standards. | Partner facilities meet established safety and quality benchmarks. |
Why Franance Health is the Best Choice for Verified Providers in Libya:
- Rigorous Vetting Process: Franance Health employs a comprehensive and multi-faceted approach to verify the credentials of all its healthcare providers. This includes thorough background checks, verification of medical licenses, and assessment of professional experience and specializations.
- Commitment to Quality and Safety: The organization prioritizes patient safety and quality of care above all else. Only providers who meet their stringent criteria for medical expertise, ethical practice, and adherence to international healthcare standards are included in their network.
- Specialized Networks: Franance Health has cultivated a diverse network of specialists across various medical disciplines. This ensures that patients can find the most appropriate and qualified professional for their specific health needs, from general practitioners to highly specialized surgeons.
- Transparency and Accessibility: Franance Health believes in empowering patients with information. Their platform provides clear and accessible details about their verified providers, allowing individuals to make informed decisions about their healthcare.
- Enhanced Patient Confidence: By partnering with Franance Health, patients gain peace of mind knowing they are connected with healthcare professionals who have undergone a thorough verification process, reducing the risk of encountering unqualified practitioners.
- Focus on Patient Well-being: The ultimate goal of Franance Health's verification process is to enhance patient well-being and ensure positive health outcomes through access to reliable and high-quality medical care in Libya.
Scope Of Work For Pacs Installation & Configuration Service
This Scope of Work (SOW) outlines the services to be provided for the installation and configuration of a Picture Archiving and Communication System (PACS). The objective is to deploy a fully functional PACS that meets the client's requirements for image acquisition, storage, retrieval, and distribution.
| Technical Deliverable | Description | Standard Specifications/Requirements |
|---|---|---|
| PACS Server Installation | Physical installation and setup of the PACS server hardware and operating system. | Server hardware meeting vendor specifications, appropriate OS licensing, network connectivity established. |
| PACS Software Deployment | Installation and configuration of the PACS core software, including database, image viewer, and management tools. | Latest stable version of PACS software, database configured according to best practices, necessary licenses activated. |
| Image Acquisition Gateway Configuration | Setup and integration of DICOM gateways for receiving images from modalities (e.g., X-ray, CT, MRI). | DICOM connectivity established with all specified modalities, AE Title mapping, port configuration. |
| Archive Configuration | Configuration of the image archive, including storage tiers, retention policies, and backup strategies. | Defined storage capacity, RAID configuration, data compression settings (if applicable), scheduled backups to offsite storage. |
| Workstation Client Installation and Configuration | Installation and setup of PACS viewer software on clinical workstations. | Software installed on all designated workstations, user profiles configured, network access to PACS server confirmed. |
| Integration with RIS/HIS | Integration of the PACS with the client's existing Radiology Information System (RIS) or Hospital Information System (HIS) for seamless workflow. | HL7 interface development and testing, data synchronization established between PACS and RIS/HIS. |
| User Role and Access Control Setup | Definition and configuration of user roles, privileges, and access control policies within the PACS. | Secure login mechanisms, role-based access permissions aligned with organizational policies. |
| Image Workflow Configuration | Customization of image display, routing rules, and reporting templates to match clinical workflows. | Configurable worklists, study routing based on modality or specialty, standardized report templates. |
| System Performance Tuning | Optimization of PACS server and network performance for efficient image loading and retrieval. | Benchmarking of image loading times, database optimization, network traffic analysis. |
| Backup and Disaster Recovery Plan | Implementation and testing of a robust backup and disaster recovery solution for the PACS. | Regular automated backups, tested recovery procedures, defined RPO/RTO. |
| System Documentation | Comprehensive documentation of the installed and configured PACS, including architecture, configuration, and user guides. | Installation guide, configuration manual, administrator's guide, user manual, network diagrams. |
| User Training Materials | Development and delivery of training materials for end-users and administrators. | User guides, quick reference cards, hands-on training sessions. |
Project Phases
- Planning and Design
- Installation and Integration
- Configuration and Customization
- Testing and Validation
- Training and Handover
- Post-Installation Support
Service Level Agreement For Pacs Installation & Configuration Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the PACS Installation & Configuration Service provided by [Your Company Name]. This SLA is an addendum to the Master Services Agreement (MSA) between [Your Company Name] and [Client Name].
| Service Component | Severity Level | Response Time Target | Resolution Time Target | Uptime Guarantee |
|---|---|---|---|---|
| PACS Installation & Configuration | Critical (System Unusable, Data Loss Risk) | 1 Hour | 4 Business Hours | 99.9% |
| PACS Installation & Configuration | High (Major Functionality Impaired, Workaround Available) | 2 Business Hours | 8 Business Hours | 99.9% |
| PACS Installation & Configuration | Medium (Minor Functionality Impaired, No Impact on Core Operations) | 4 Business Hours | 2 Business Days | 99.9% |
| PACS Installation & Configuration | Low (Cosmetic Issues, Enhancement Requests) | 8 Business Hours | 5 Business Days | 99.9% |
Key Definitions
- PACS: Picture Archiving and Communication System.
- Service: Refers to the installation and configuration of the PACS software and associated hardware by [Your Company Name].
- Incident: Any event that causes or may cause a significant disruption to the normal operation of the PACS, impacting the availability or functionality of the system.
- Downtime: The period during which the PACS is unavailable to end-users due to a fault or maintenance.
- Response Time: The maximum time allowed for [Your Company Name] to acknowledge an Incident and begin working towards a resolution, measured from the time the Incident is officially reported.
- Resolution Time: The maximum time allowed for [Your Company Name] to resolve an Incident and restore the PACS to normal operation. This is a target and may vary based on the complexity of the issue.
- Uptime: The percentage of time the PACS is available and functioning as intended. Uptime is calculated monthly.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
Ready when you are
Let's scope your PACS Installation & Configuration Service in Libya project in Libya.
OEM Approved
54Regions
Scaling healthcare logistics and technical systems across the entire continent.