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Verified Service Provider in Libya
Oxygen Concentrator Fleet Setup Service (Wards/Clinics) in Libya
Engineering Excellence & Technical Support
Oxygen Concentrator Fleet Setup Service (Wards/Clinics) High-standard technical execution following OEM protocols and local regulatory frameworks.
Rapid Deployment & Scalable Fleet
Leveraging our established logistics network across Libya, we guarantee swift delivery and setup of oxygen concentrator fleets to wards and clinics, ensuring immediate patient care continuity. Our scalable solutions adapt to fluctuating demands, from routine needs to emergency response.
On-Site Professional Installation & Training
Our certified biomedical technicians provide expert on-site installation, calibration, and comprehensive training for clinical staff. This ensures optimal performance of each oxygen concentrator and empowers local healthcare providers with the knowledge to operate and maintain the equipment effectively.
24/7 Technical Support & Predictive Maintenance
We offer round-the-clock technical support via dedicated hotlines and remote monitoring capabilities. Our proactive approach includes scheduled maintenance and predictive analytics to minimize downtime and ensure a consistently reliable oxygen supply, crucial for critical care environments in Libya.
What Is Oxygen Concentrator Fleet Setup Service (Wards/clinics) In Libya?
The Oxygen Concentrator Fleet Setup Service (Wards/Clinics) in Libya is a comprehensive program designed to establish and maintain a functional network of medical-grade oxygen concentrators within healthcare facilities, specifically targeting hospital wards and outpatient clinics. This service encompasses the entire lifecycle of deploying and managing these devices, ensuring a reliable and sustained supply of medical oxygen for patients requiring respiratory support. The primary objective is to decentralize oxygen generation and delivery, reducing reliance on bulk oxygen cylinders and liquid oxygen systems which can face logistical challenges in certain regions. The service involves the procurement, installation, calibration, initial training of healthcare personnel, and ongoing maintenance and technical support for a fleet of oxygen concentrators.
| Who Needs This Service | Typical Use Cases |
|---|---|
| Hospitals (Public & Private) in Libya | Providing supplemental oxygen to patients with respiratory distress due to conditions such as COPD (Chronic Obstructive Pulmonary Disease), pneumonia, asthma exacerbations, and interstitial lung diseases. |
| Primary Healthcare Centers and Clinics | Offering immediate respiratory support for acute conditions and managing chronic respiratory illnesses on an outpatient basis. |
| Emergency and Critical Care Units | Serving as a vital source of oxygen during medical emergencies and for critically ill patients. |
| Rehabilitation Centers | Supporting patients undergoing respiratory rehabilitation programs. |
| Disaster Relief and Humanitarian Aid Operations | Rapidly deploying oxygen therapy solutions in areas with compromised infrastructure. |
| Field Hospitals and Temporary Medical Facilities | Establishing decentralized oxygen generation in remote or temporary healthcare settings. |
Key Components of the Service
- Needs Assessment and Site Survey: Evaluating existing infrastructure, patient demographics, and anticipated oxygen demand within wards and clinics.
- Device Selection and Procurement: Sourcing appropriate medical-grade oxygen concentrators, considering factors like flow rate, purity, durability, and ease of maintenance.
- Installation and Configuration: Physically setting these up, connecting to power sources, and configuring settings to meet specific patient requirements.
- Calibration and Performance Verification: Ensuring each concentrator meets stringent oxygen purity (typically >90%) and flow rate specifications.
- Staff Training: Educating clinical and biomedical engineering personnel on the operation, basic troubleshooting, and safety protocols for the concentrators.
- Establishment of Maintenance Protocols: Developing scheduled preventative maintenance plans and procedures for reactive repairs.
- Logistics and Supply Chain Management: Managing spare parts, consumables, and eventual replacement of units.
- Technical Support and Troubleshooting: Providing on-call or on-site technical assistance for any operational issues.
- Monitoring and Data Management: Tracking concentrator usage, performance, and maintenance history.
Who Needs Oxygen Concentrator Fleet Setup Service (Wards/clinics) In Libya?
This service caters to the critical need for reliable and readily available oxygen supply in healthcare facilities across Libya. The setup of oxygen concentrator fleets ensures that wards and clinics are equipped to handle routine oxygen therapy and surge demands, particularly important in a region facing various health challenges and requiring robust emergency preparedness.
| Target Customer/Institution | Key Departments Requiring Service |
|---|---|
| General Hospitals | Emergency Department, Intensive Care Unit (ICU), General Wards (Medical/Surgical), Respiratory Therapy Department, Post-Anesthesia Care Unit (PACU) |
| Specialized Hospitals (e.g., Pediatric, Geriatric, Cardiac) | Pediatric Wards, Neonatal Intensive Care Unit (NICU), Geriatric Wards, Cardiology Wards, Pulmonary Function Labs |
| Community Clinics & Health Centers | General Consultation Rooms, Minor Procedure Rooms, Observation Areas, Maternal and Child Health Units |
| Emergency Medical Services (EMS) & Ambulance Services | Ambulance Fleets, Mobile Medical Units, Temporary Field Hospitals |
| Rehabilitation Centers | Patient Rooms, Therapy Areas, Exercise Zones |
| NGOs and Humanitarian Organizations | Mobile Clinics, Field Hospitals, Disaster Relief Operations |
Target Customers & Departments for Oxygen Concentrator Fleet Setup Service in Libya
- Hospitals (Public and Private): All sizes, from small community hospitals to large urban medical centers, require a consistent and scalable oxygen supply.
- Clinics and Health Centers: Especially those in remote or underserved areas where continuous power or direct pipeline oxygen might be unavailable or unreliable.
- Emergency and Disaster Response Units: Organizations involved in humanitarian aid, disaster relief, and emergency medical services that need portable and rapid deployment oxygen solutions.
- Rehabilitation Centers: Facilities providing long-term care and recovery often require oxygen support for patients with chronic respiratory conditions.
- Specialized Medical Facilities: Such as those for pediatrics, geriatrics, or intensive care, where precise oxygen delivery is paramount.
Oxygen Concentrator Fleet Setup Service (Wards/clinics) Process In Libya
This document outlines the typical workflow for setting up an Oxygen Concentrator Fleet Service for wards and clinics in Libya, from the initial inquiry to the final execution and ongoing support. This process ensures efficient deployment and effective utilization of oxygen concentrator units to meet healthcare facility needs.
| Phase | Key Activities | Responsible Parties | Deliverables |
|---|---|---|---|
| Initial contact, discussion of general requirements, patient load estimation. | Healthcare Facility, Service Provider | Understanding of basic needs, preliminary requirements document. |
| On-site evaluation of infrastructure, patient demographics, staffing, logistics, and regulations. | Service Provider (Technical Team), Healthcare Facility Staff | Detailed site assessment report, identification of specific needs. |
| Designing the fleet configuration, outlining installation, training, maintenance, and costing. | Service Provider | Comprehensive proposal, detailed quotation. |
| Discussion and finalization of terms, conditions, SLAs, payment, and warranties. | Healthcare Facility (Procurement/Admin), Service Provider (Sales/Legal) | Signed service contract/agreement. |
| Sourcing equipment, managing transportation, customs clearance, and delivery. | Service Provider (Procurement & Logistics Team) | Delivered oxygen concentrators and ancillary equipment at the facility. |
| Physical setup, power connection, functional testing, and quality assurance. | Service Provider (Technical Installation Team) | Fully installed and functional oxygen concentrator fleet, commissioning report. |
| Training facility staff on operation, maintenance, troubleshooting, and safety. | Service Provider (Training Specialists), Healthcare Facility Staff | Trained personnel, training certificates. |
| Formal transfer of equipment and provision of all necessary documentation. | Service Provider (Project Manager), Healthcare Facility (Key Personnel) | Signed handover report, user manuals, warranty documents. |
| Preventive and reactive maintenance, spare parts management, performance checks. | Service Provider (Maintenance & Support Team), Healthcare Facility (Users) | Maintained equipment, resolved issues, minimized downtime. |
| Evaluating service effectiveness and gathering feedback for improvement. | Service Provider, Healthcare Facility Management | Performance review report, action plan for improvements. |
Oxygen Concentrator Fleet Setup Service (Wards/Clinics) Process in Libya
- Inquiry & Needs Assessment: The process begins when a healthcare facility (hospital, clinic, or governmental health authority) in Libya expresses interest in the Oxygen Concentrator Fleet Setup Service. This initial inquiry is typically directed to the service provider (e.g., a medical equipment supplier, distributor, or a specialized service company). A preliminary discussion takes place to understand the facility's general requirements, the number of beds/patients requiring oxygen, the typical patient demographics, and any existing oxygen infrastructure.
- Site Survey & Detailed Assessment: Following the initial inquiry, a comprehensive site survey is conducted at the target facility. This involves a detailed assessment of: * Existing Infrastructure: Power supply reliability and capacity, space availability for concentrators, ventilation, and potential for network integration (if applicable). * Patient Load: Number of patients requiring oxygen, expected peak demand, and types of respiratory conditions. * Staffing & Training Needs: Identification of personnel who will operate and maintain the equipment, and an assessment of their current skill levels. * Logistical Considerations: Accessibility for delivery, maintenance, and potential resupply. * Regulatory Compliance: Understanding any specific Libyan health regulations or standards related to medical oxygen supply.
- Proposal & Quotation Development: Based on the detailed assessment, the service provider develops a tailored proposal. This proposal includes: * Recommended Fleet Size & Configuration: Specific number and types of oxygen concentrators (e.g., portable vs. stationary, flow rates). * Ancillary Equipment: Humidifiers, nasal cannulas, oxygen tubing, portable oxygen cylinders (for backup/transport), and any necessary consumables. * Installation Plan: Detailed steps for equipment setup, power connections, and integration with existing systems. * Training Program: Outline of the training curriculum for facility staff. * Maintenance & Support Plan: Description of preventive maintenance schedules, emergency repair services, and spare parts availability. * Costing: A detailed quotation encompassing equipment, installation, training, and ongoing service fees.
- Contract Negotiation & Agreement: Once the proposal is reviewed and accepted by the healthcare facility, contract negotiations commence. This phase involves discussing terms and conditions, payment schedules, service level agreements (SLAs), warranties, and any specific contractual obligations. A formal agreement is then signed by both parties.
- Procurement & Logistics: Upon contract signing and receipt of any advance payments, the service provider procures the specified oxygen concentrators and ancillary equipment. This involves sourcing from manufacturers and managing the logistics of transportation to Libya, including customs clearance and delivery to the designated healthcare facility.
- Installation & Commissioning: Trained technicians from the service provider arrive at the facility to install the oxygen concentrator fleet. This includes: * Physical Setup: Placement of concentrators in designated areas. * Power Connectivity: Ensuring safe and reliable connection to the facility's electrical system. * Functional Testing: Verifying that each unit operates correctly and delivers the specified oxygen concentration and flow rate. * Integration (if applicable): Connecting to building oxygen pipelines or monitoring systems. * Quality Assurance Checks: Performing a final check of all installed equipment.
- Staff Training: A crucial part of the execution is comprehensive training for the facility's clinical and technical staff. This training covers: * Operation: How to properly set up and use the oxygen concentrators. * Troubleshooting: Basic problem-solving for common issues. * Maintenance: Routine cleaning and basic preventive maintenance procedures. * Safety Protocols: Guidelines for safe handling and use of oxygen. * Emergency Procedures: Actions to take in case of equipment failure or emergencies.
- Handover & Documentation: After successful installation and training, the oxygen concentrator fleet is formally handed over to the healthcare facility. This includes providing all relevant documentation such as user manuals, maintenance logs, warranty information, and training certificates. A handover report is typically generated and signed by both parties.
- Ongoing Monitoring & Maintenance: The service provider continues to offer ongoing support as per the agreed-upon maintenance plan. This includes: * Preventive Maintenance: Scheduled checks and servicing to ensure optimal performance and longevity of the equipment. * Reactive Maintenance: Prompt response to any reported malfunctions or breakdowns, including on-site repairs. * Spare Parts Management: Ensuring availability of critical spare parts to minimize downtime. * Performance Monitoring: Potentially remote monitoring of equipment performance (depending on the service package). * Consumables Replenishment: Managing the supply of consumables like filters and tubing.
- Performance Review & Feedback: Periodically, the service provider may conduct performance reviews with the healthcare facility to assess the effectiveness of the oxygen concentrator fleet. Feedback is collected to identify areas for improvement and ensure continued satisfaction with the service.
Oxygen Concentrator Fleet Setup Service (Wards/clinics) Cost In Libya
Setting up an oxygen concentrator fleet for wards and clinics in Libya involves a variety of costs that can fluctuate based on several factors. These factors include the type and capacity of concentrators, the number of units required, the complexity of the installation, the geographical location within Libya, and the availability of skilled technicians. The pricing is typically quoted in Libyan Dinars (LYD).
| Service Component | Estimated Cost Range (LYD) | Notes |
|---|---|---|
| Single Oxygen Concentrator (5-10 LPM) | 1,500 - 3,500 | Cost per unit, excluding installation. Prices vary by brand and features. |
| Basic Fleet Setup (5-10 Units) | 8,000 - 25,000 | Includes concentrators, basic accessories, and initial setup for a small ward/clinic. Excludes extensive infrastructure work. |
| Comprehensive Fleet Setup (20+ Units for multiple clinics) | 40,000 - 100,000+ | For larger facilities or multiple locations, including more advanced installation, potential piping, and integrated systems. |
| Installation & Cabling | 500 - 2,000 (per unit/area) | Depends on the complexity of electrical and oxygen distribution points. |
| Ancillary Equipment (per patient) | 50 - 150 | Includes masks, cannulas, tubing, and humidifiers. |
| Staff Training | 200 - 800 | Per training session or per technician, depending on the provider. |
| Maintenance Contract (Annual) | 10% - 20% of initial equipment cost | For ongoing servicing and parts replacement. |
Key Pricing Factors for Oxygen Concentrator Fleet Setup in Libya:
- Number and Capacity of Oxygen Concentrators: The more units needed and the higher their capacity (e.g., 5 LPM, 10 LPM), the greater the overall cost.
- Type of Oxygen Concentrators: Different brands and models have varying price points due to features, durability, and technological advancements.
- Installation Complexity: This includes factors like the need for specialized piping, electrical work, ventilation, and integration with existing medical infrastructure.
- Geographical Location: Accessibility to the clinic or ward, transportation costs for equipment and personnel, and regional supply chain efficiencies can influence pricing.
- Maintenance and Servicing Agreements: Initial setup costs might include a period of included maintenance, but ongoing service contracts will add to the long-term expenditure.
- Ancillary Equipment: This can include oxygen masks, cannulas, tubing, humidifiers, portable oxygen cylinders for backup, and monitoring devices.
- Training: The cost of training medical staff on the proper operation, maintenance, and troubleshooting of the concentrators.
- Supplier and Vendor: Prices can vary between different suppliers and importers of medical equipment in Libya.
- Import Duties and Taxes: Depending on the origin of the concentrators, applicable duties and taxes will be factored into the final price.
- Warranty and After-Sales Support: The length and scope of the warranty, as well as the availability of reliable after-sales support, can impact initial cost.
Affordable Oxygen Concentrator Fleet Setup Service (Wards/clinics) Options
Our Affordable Oxygen Concentrator Fleet Setup Service for Wards and Clinics provides a comprehensive solution to ensure your healthcare facility has reliable and cost-effective oxygen therapy capabilities. We understand the critical need for readily available medical-grade oxygen, and our service is designed to meet this demand with smart financial planning and operational efficiency. This service includes everything from initial consultation and equipment selection to delivery, installation, and essential training, all while focusing on maximizing your budget. We offer flexible options to cater to diverse needs and financial capacities.
| Cost-Saving Strategy | Description | Benefits |
|---|---|---|
| Bulk Purchasing Discounts | Acquiring a fleet of concentrators at once allows for significant price reductions from manufacturers and distributors. | Lower upfront capital expenditure per unit, freeing up budget for other critical needs. |
| Leasing vs. Purchasing Options | Explore flexible leasing agreements that spread costs over time and may include maintenance and upgrades. | Predictable monthly expenses, reduced risk of obsolescence, and easier fleet management. |
| Energy-Efficient Concentrator Selection | Prioritize concentrators with lower power consumption ratings to reduce long-term operational costs. | Significant savings on electricity bills over the lifespan of the equipment. |
| Preventative Maintenance Programs | Proactive maintenance scheduled by our technicians minimizes the risk of unexpected breakdowns and costly emergency repairs. | Extended equipment lifespan, reduced downtime, and lower overall maintenance expenditure. |
| Bundled Service Packages | Our value bundles often include setup, training, and initial maintenance, offering a consolidated and often discounted service price. | Streamlined procurement process, predictable service costs, and convenience. |
| Optimized Fleet Sizing | Through consultation, we help you determine the exact number and type of concentrators needed, avoiding over-provisioning. | Reduced capital outlay and operational overhead by only paying for what is truly required. |
| Refurbished Equipment Options (where applicable) | For non-critical applications or as backup units, explore high-quality, certified refurbished concentrators at a reduced price. | Significant cost savings on initial equipment acquisition without compromising essential functionality. |
Value Bundles for Oxygen Concentrator Fleet Setup
- {"title":"Basic Essentials Bundle","description":"Ideal for smaller wards or clinics with moderate oxygen needs. Includes a core set of reliable, efficient concentrators, essential tubing and masks, and basic setup support. This bundle prioritizes fundamental functionality and immediate deployment."}
- {"title":"Standard Care Bundle","description":"A balanced option for general wards and clinics. Features a larger fleet of concentrators with enhanced features like lower noise levels and improved flow rates. Includes comprehensive installation, initial training, and a starter supply of consumables."}
- {"title":"Advanced Support Bundle","description":"Designed for busy wards, ICUs, or facilities with high oxygen dependency. Offers a larger, more robust fleet of advanced concentrators with higher purity and flow capabilities. Includes premium installation, in-depth training for staff, preventative maintenance scheduling, and priority technical support."}
- {"title":"Customizable Fleet Solutions","description":"We work with you to design a bespoke fleet configuration tailored to your specific patient demographics, ward sizes, and operational workflows. This allows for precise equipment allocation and optimized resource utilization."}
Verified Providers In Libya
Finding reliable and trustworthy healthcare providers is paramount, especially in regions where accessibility and verification can be challenging. In Libya, Franance Health stands out as a beacon of quality and integrity, offering a curated network of verified healthcare professionals and facilities. Their rigorous credentialing process ensures that every provider within their network meets the highest standards of expertise, ethics, and patient care. This commitment to verification provides patients with unparalleled peace of mind, knowing they are receiving care from qualified and reputable sources. Franance Health's dedication to transparency and excellence makes them the definitive choice for anyone seeking secure and effective healthcare solutions in Libya.
| Provider Type | Franance Health Verification Criteria | Benefits for Patients |
|---|---|---|
| Doctors (Specialists & General Practitioners) | Valid medical licenses, board certifications, proven experience, positive patient feedback, adherence to ethical guidelines. | Access to highly qualified specialists, accurate diagnoses, effective treatment plans, personalized care. |
| Hospitals & Clinics | Accreditation from recognized bodies, adherence to international healthcare standards, state-of-the-art equipment, qualified medical staff, robust safety protocols. | Access to advanced medical facilities, comprehensive treatment options, sterile and safe environments, coordinated care. |
| Diagnostic Laboratories | Certified technicians, calibrated equipment, adherence to quality control standards, accurate and timely results. | Reliable diagnostic testing, precise analysis for informed medical decisions, faster turnaround times for test results. |
| Pharmacies | Licensed pharmacists, secure storage of medications, authentic drug sourcing, accurate dispensing practices. | Access to genuine and safe medications, expert advice on drug usage, reliable prescription fulfillment. |
Why Franance Health Credentials Matter:
- Rigorous Vetting Process: Franance Health meticulously screens all providers to ensure they meet stringent qualifications.
- Commitment to Excellence: Only the most skilled and ethical professionals make it into their network.
- Patient-Centric Approach: Verification guarantees a focus on patient safety and optimal outcomes.
- Enhanced Trust and Reliability: Patients can be confident in the quality of care received.
- Streamlined Access: Franance Health simplifies the process of finding trusted medical services.
Scope Of Work For Oxygen Concentrator Fleet Setup Service (Wards/clinics)
This Scope of Work (SOW) outlines the services required for the setup and deployment of a fleet of oxygen concentrators within hospital wards and clinics. The objective is to ensure a reliable and efficient supply of medical-grade oxygen to patients in need, meeting all relevant technical specifications and performance standards. The service provider will be responsible for the entire process, from initial assessment and planning to installation, testing, and initial user training. This SOW also defines the technical deliverables and standard specifications that must be adhered to throughout the project.
| Item | Standard Specification | Description | Acceptance Criteria |
|---|---|---|---|
| Oxygen Concentrator Unit | ISO 80601-2-69:2014 (or equivalent) | Medical oxygen concentrator designed for continuous flow, providing medical-grade oxygen (≥ 87% purity at maximum flow). | Units must meet or exceed stated purity, flow rate, noise level, and power consumption specifications. Manufacturer's certification required. |
| Flow Rate | Adjustable, typically 0-5 L/min or 0-10 L/min | Variable oxygen flow rate controllable by clinical staff. | Demonstrated ability to set and maintain precise flow rates as per patient prescription, verified by calibrated flow meter. |
| Oxygen Purity | ≥ 87% at nominal flow rate | Concentrator must consistently deliver oxygen meeting medical-grade purity standards. | Continuous monitoring or periodic testing (per manufacturer recommendation) confirming purity is within the specified range. |
| Pressure Output | 15-50 kPa (2.2-7.3 psi) | Standard pressure output for delivery via nasal cannula or mask. | Verified pressure output within the specified range using a calibrated pressure gauge. |
| Alarms | Audible and visual alarms for: Low oxygen purity, power failure, high/low pressure, system malfunction. | Integrated alarm system to alert staff to critical operational issues. | All alarm functions tested and confirmed to activate correctly and promptly. |
| Power Requirements | Standard hospital power (e.g., 220-240V, 50/60Hz) with surge protection compatibility. | Unit must be compatible with existing electrical infrastructure. | Successful operation without tripping breakers or causing power fluctuations; demonstration of surge protection efficacy. |
| Noise Level | ≤ 55 dBA at 1 meter | Minimize auditory disturbance in patient care areas. | Measured noise level at 1 meter distance not exceeding the specified limit. |
| Filtration | Multi-stage bacterial filtration | Prevent contamination of delivered oxygen and protect internal components. | Visual inspection of filters and confirmation of proper sealing; evidence of filter replacement schedule. |
| Oxygen Tubing & Connectors | Medical-grade, kink-resistant tubing with standard connectors (e.g., Luer lock). | Safe and secure connection for oxygen delivery. | Leak-free connections confirmed during testing; tubing material verified as medical grade. |
| Environmental Operating Conditions | Temperature: 10°C to 40°C; Humidity: 10% to 95% (non-condensing). | Reliable operation within typical hospital environmental parameters. | Confirmation of unit's ability to operate within specified environmental ranges as per manufacturer's documentation. |
Technical Deliverables
- Detailed site assessment report for each ward/clinic.
- Oxygen concentrator fleet deployment plan, including unit placement, power requirements, and oxygen tubing distribution.
- Installation and configuration of all oxygen concentrators according to manufacturer specifications and hospital protocols.
- Integration with existing hospital infrastructure (e.g., medical gas pipeline if applicable for supplementary supply, alarm systems).
- Comprehensive testing and calibration reports for each unit, verifying oxygen purity, flow rate, and alarm functionality.
- User training materials (e.g., manuals, quick guides) in a format suitable for clinical staff.
- On-site training sessions for designated clinical personnel on operation, basic troubleshooting, and safety procedures.
- Post-installation validation of system performance and user satisfaction.
- Warranty and maintenance documentation for all supplied equipment.
- As-built drawings or updated floor plans indicating concentrator locations and associated infrastructure.
Service Level Agreement For Oxygen Concentrator Fleet Setup Service (Wards/clinics)
This Service Level Agreement (SLA) outlines the agreed-upon response times and uptime guarantees for the Oxygen Concentrator Fleet Setup Service provided to Wards and Clinics. This SLA is designed to ensure the continuous availability and prompt support for critical oxygen therapy equipment.
| Service Level | Response Time Target | Uptime Guarantee | Notes |
|---|---|---|---|
| Emergency Support (Severity Level 1) | 1 hour (within Service Hours) | 99.9% (monthly average) | Applies to critical failures impacting patient care. Service credits may apply for unmet uptime targets. |
| Standard Support (Severity Level 2) | 4 business hours (within Service Hours) | 99.5% (monthly average) | Applies to non-critical issues affecting individual units or setup. Service credits may apply for unmet uptime targets. |
Key Definitions
- Service Hours: Monday to Friday, 8:00 AM to 6:00 PM local time, excluding public holidays.
- Emergency Support: Support required for a complete failure of oxygen supply to a ward/clinic, impacting patient care. This is considered Severity Level 1.
- Standard Support: Support required for issues that do not immediately impact patient care but require prompt resolution. This includes issues with individual concentrators, setup configuration, or minor performance degradation.
- Uptime: The percentage of time the oxygen concentrator fleet within a ward/clinic is fully operational and providing therapeutic oxygen levels.
- Response Time: The maximum time allowed from the initiation of a support request to the point where a technician begins actively working on the issue.
- Resolution Time: The maximum time allowed from the initiation of a support request to the successful resolution of the reported issue.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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