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IEC 62353 Recurrent Test Service (In-Service Testing) in Libya
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IEC 62353 Recurrent Test Service (In-Service Testing) High-standard technical execution following OEM protocols and local regulatory frameworks.
Enhanced Patient Safety through IEC 62353 Recurrent Testing
Our IEC 62353 compliant recurrent testing service in Libya ensures medical devices consistently meet stringent electrical safety standards. By performing regular in-service tests, we proactively identify and mitigate potential risks, safeguarding patients and healthcare professionals from electrical hazards and ensuring the reliable operation of critical medical equipment.
Meeting Libyan Healthcare Regulations with Expert IEC 62353 Services
Navigate Libyan healthcare regulations with confidence. Our specialized IEC 62353 recurrent testing service provides comprehensive in-service evaluations for medical devices, guaranteeing adherence to national and international safety protocols. We empower healthcare facilities in Libya to maintain operational integrity and avoid compliance issues through expert, documented testing.
Optimizing Medical Equipment Lifespan and Performance via IEC 62353
Extend the lifespan and maintain peak performance of your medical equipment in Libya. Our IEC 62353 recurrent testing service includes thorough in-service diagnostics and electrical safety checks, identifying subtle issues before they escalate. This proactive approach reduces downtime, minimizes costly repairs, and ensures your vital medical assets remain dependable and effective.
What Is Iec 62353 Recurrent Test Service (In-service Testing) In Libya?
IEC 62353, "Medical electrical equipment – Routine kiểm tra và thử nghiệm trong quá trình bảo trì" (Medical electrical equipment – Routine kiểm tra và thử nghiệm trong quá trình bảo trì), establishes internationally recognized procedures for the in-service testing and maintenance of medical electrical equipment. In Libya, this standard is crucial for ensuring the continued safety and functional performance of medical devices deployed within healthcare facilities. The Recurrent Test Service (In-Service Testing) under IEC 62353 involves a systematic and documented series of checks and measurements performed at regular intervals throughout the lifecycle of medical electrical equipment, after it has been placed into service. This proactive approach is distinct from initial type testing or commissioning. The primary objectives are to verify that the equipment remains safe to operate, functions as intended, and meets the requirements of relevant safety standards, thereby minimizing risks to patients, operators, and the environment.
| Who Needs IEC 62353 Recurrent Test Service in Libya? | Typical Use Cases | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Hospitals and Healthcare Facilities: All public and private hospitals, clinics, diagnostic centers, and any institution utilizing medical electrical equipment. | Routine Safety Checks: Verifying the safety of infusion pumps, ventilators, patient monitors, ECG machines, defibrillators, and imaging equipment (e.g., X-ray, CT scanners) during their operational lifespan. | Dental Practices: Ensuring the safety of dental chairs, X-ray units, and sterilization equipment. | Ambulance and Emergency Medical Services: Testing and verifying the safety and functionality of portable medical devices used in pre-hospital care. | Medical Equipment Manufacturers and Distributors (for service departments): Maintaining the safety and performance of equipment after repairs or modifications, and as part of their service contracts. | Regulatory Bodies and Health Authorities: To ensure compliance with national and international safety standards for medical devices. | Equipment Maintenance and Biomedical Engineering Departments: As a core responsibility for managing the safety and operational integrity of the medical device inventory. | Preventive Maintenance Programs: Integrating IEC 62353 testing as a critical component of planned preventive maintenance to identify and address potential issues before they lead to failure or patient harm. | Post-Repair Verification: Confirming that repairs or modifications to medical electrical equipment have not compromised its safety or functionality. | Equipment Relocation: Testing equipment after it has been moved within a facility or to a new location to ensure it remains safe and operational. | Periodic Safety Audits: Demonstrating compliance with safety regulations and best practices to internal and external auditors. |
Key Aspects of IEC 62353 Recurrent Test Service in Libya
- Safety Verification: The core of the service is the verification of critical safety parameters. This includes, but is not limited to, protective earthing (grounding) continuity, insulation resistance, touch current (leakage current) measurements under normal and single-fault conditions, and the integrity of electrical connections.
- Functional Performance: Beyond safety, the service assesses whether the equipment performs its intended medical functions accurately and reliably. This may involve checking operational parameters, calibration, and system integration.
- Documentation and Record Keeping: Rigorous documentation is paramount. All test procedures, results, observations, and corrective actions must be meticulously recorded. This creates a historical record of the equipment's safety and performance status, essential for audit trails, regulatory compliance, and informed maintenance decisions.
- Defined Test Intervals: IEC 62353 specifies that recurrent testing should be performed at defined intervals, which are typically determined by factors such as the equipment's complexity, intended use, manufacturer's recommendations, regulatory requirements, and the results of previous tests. These intervals prevent prolonged operation with potentially degrading safety features.
- Qualified Personnel: The service must be conducted by competent and trained personnel, possessing the necessary knowledge of medical electrical equipment, relevant safety standards (including IEC 62353), and the proper use of testing equipment.
- Deficiency Management: Any detected deficiencies or deviations from safety and performance requirements must be documented, and appropriate corrective actions must be implemented and verified. This includes repairs, recalibrations, or equipment decommissioning if necessary.
Who Needs Iec 62353 Recurrent Test Service (In-service Testing) In Libya?
IEC 62353, also known as "Medical electrical equipment - Part 2: Particular requirements for the basic safety and essential performance of medical electrical equipment in service," is a crucial international standard for ensuring the ongoing safety and performance of medical devices once they are in use. This standard outlines periodic testing procedures to detect potential hazards and verify that the equipment remains safe for patient and operator use. In Libya, facilities that operate and maintain medical electrical equipment are the primary beneficiaries and recipients of IEC 62353 recurrent test services. These services are essential for regulatory compliance, patient safety, risk mitigation, and maintaining the operational integrity of healthcare infrastructure.
| Department | Responsibilities Related to IEC 62353 |
|---|---|
| Biomedical Engineering Department/Biomedical Technicians | Directly responsible for performing, documenting, and scheduling recurrent tests. Managing test equipment and ensuring compliance with standards. Troubleshooting and repairing equipment based on test results. |
| Clinical Engineering Department | Overseeing the entire lifecycle of medical equipment, including safety testing, risk management, and procurement. Ensuring compliance with national and international standards. Managing service contracts for external testing if required. |
| Hospital Administration/Management | Ensuring budget allocation for safety testing and maintenance. Authorizing recurrent testing procedures. Maintaining records for accreditation and regulatory purposes. Ensuring overall patient safety. |
| Quality Assurance/Risk Management Department | Monitoring and auditing the effectiveness of safety testing programs. Investigating incidents related to equipment malfunction. Ensuring adherence to quality standards and regulatory requirements. |
| Procurement Department | Ensuring that new medical equipment purchased meets relevant safety standards and that service contracts for testing are included where necessary. |
| Nursing and Clinical Staff | Reporting any suspected equipment malfunctions or safety concerns. Cooperating with biomedical teams during testing procedures. Understanding the importance of safe equipment usage. |
Target Customers and Departments Requiring IEC 62353 Recurrent Test Service in Libya
- {"title":"Hospitals (Public and Private)","description":"All hospitals, regardless of ownership, are major consumers of medical equipment. They house a wide array of devices from diagnostic imaging to patient monitoring, all of which require regular safety checks."}
- {"title":"Clinics and Medical Centers","description":"Smaller healthcare facilities, including specialized clinics (e.g., cardiology, neurology, dental) and general medical centers, rely on various medical devices that fall under IEC 62353."}
- {"title":"Diagnostic Laboratories","description":"Laboratories performing medical tests, such as pathology, radiology, and biochemistry, utilize sophisticated diagnostic equipment that needs regular calibration and safety verification."}
- {"title":"Rehabilitation Centers","description":"Facilities providing physical and occupational therapy often use electrotherapy devices, exercise equipment with electrical components, and other assistive technologies that require safety testing."}
- {"title":"Ambulance Services and Emergency Medical Providers","description":"Mobile medical units and ambulances are equipped with life-support and monitoring devices that must be in perfect working order for critical care scenarios."}
- {"title":"Medical Equipment Suppliers and Distributors","description":"Companies that sell, rent, or lease medical equipment in Libya may offer recurrent testing services as part of their after-sales support or as a standalone service to their clients."}
- {"title":"Third-Party Biomedical Engineering Service Providers","description":"Independent companies specializing in the maintenance and repair of medical equipment are key providers of IEC 62353 testing services to various healthcare institutions."}
- {"title":"Government Health Authorities and Regulatory Bodies","description":"While not direct customers in terms of purchasing the service, these bodies mandate and oversee the implementation of such safety standards, often requiring proof of compliance from healthcare providers."}
- {"title":"Medical Training Institutions","description":"Educational facilities that train healthcare professionals may have their own medical equipment for practical demonstrations, which would also require adherence to safety standards."}
Iec 62353 Recurrent Test Service (In-service Testing) Process In Libya
This document outlines the typical workflow for IEC 62353 recurrent test services (in-service testing) within Libya, from initial inquiry to the final execution and reporting. This process ensures that medical electrical equipment remains safe and compliant with international standards during its operational life.
| Stage | Description | Key Activities | Responsible Party |
|---|---|---|---|
| Inquiry & Initial Consultation | Client expresses interest in IEC 62353 testing services. | Information gathering, needs assessment, service explanation. | Client, Service Provider |
| Scope Definition & Quotation | Determining the exact services required and providing a cost estimate. | Equipment inventory, risk assessment, proposal generation, pricing. | Service Provider (with client input) |
| Contract Agreement & Scheduling | Formalizing the service agreement and setting a timeline for testing. | Contract negotiation, scheduling coordination, site access arrangements. | Client, Service Provider |
| Pre-Testing Preparation | Ensuring readiness of both the client and the service provider for the testing phase. | Tool calibration, technician readiness, equipment access, documentation gathering. | Client, Service Provider |
| On-Site Testing Execution | Performing the actual IEC 62353 recurrent tests on the medical equipment. | Visual inspection, electrical safety testing, functional checks, data capture. | Service Provider (Technicians) |
| Data Recording & Analysis | Documenting all test results and assessing their compliance. | Recording test parameters, identifying deviations, preliminary analysis. | Service Provider (Technicians) |
| Reporting & Documentation | Generating formal reports detailing the testing outcomes. | Report compilation, inclusion of findings, recommendations, and certifications. | Service Provider |
| Review & Approval | Client's review and acceptance of the test reports. | Report verification, clarification requests, internal sign-off. | Client |
| Follow-up & Remediation | Addressing any identified issues or failures. | Repair coordination, re-testing, corrective actions. | Client, Service Provider (optional) |
| Record Keeping & Compliance | Maintaining comprehensive records for ongoing compliance. | Archiving reports, maintaining service history, audit preparation. | Client, Service Provider |
Key Stages of IEC 62353 Recurrent Test Service in Libya:
- Inquiry & Initial Consultation: Potential clients (hospitals, clinics, medical facilities) in Libya will typically initiate contact with a certified service provider specializing in IEC 62353 testing.
- Scope Definition & Quotation: A detailed discussion will occur to understand the client's specific needs, including the types and number of medical devices to be tested, their location, and any particular concerns. Based on this, the service provider will prepare a comprehensive quotation.
- Contract Agreement & Scheduling: Upon acceptance of the quotation, a formal contract or service agreement is established. This includes agreed-upon timelines, testing schedules, and payment terms. The testing dates and times are then coordinated with the client to minimize disruption to patient care.
- Pre-Testing Preparation (Client & Provider):
- Client: Ensures access to the equipment, necessary power outlets, and relevant documentation (e.g., user manuals, previous test reports). They will also inform relevant personnel about the scheduled testing.
- Provider: Prepares testing equipment calibrated to relevant standards, ensures technicians are qualified and have the necessary PPE, and reviews the list of equipment to be tested.
- On-Site Testing Execution: Trained technicians arrive at the client's facility and perform the IEC 62353 recurrent tests systematically on each piece of medical electrical equipment. This involves visual inspections, electrical safety tests (e.g., earth leakage, touch current, insulation resistance), and functional tests where applicable.
- Data Recording & Analysis: All test results are meticulously recorded, usually in digital format, using specialized testing equipment. Any deviations from acceptable limits or identified faults are documented.
- Reporting & Documentation: A detailed test report is generated for each device, including: pass/fail status, specific test parameters and results, identification of the equipment, date of test, and technician's details. If any failures are found, recommendations for repair or further action are included.
- Review & Approval (Client): The client's biomedical engineering department or responsible personnel reviews the test reports. They may request clarification or further details.
- Follow-up & Remediation (if necessary): If equipment fails the recurrent tests, the service provider may offer repair services, or the client will arrange for repairs to be carried out. Re-testing will be required after any repairs to confirm compliance.
- Record Keeping & Compliance: Both the service provider and the client maintain comprehensive records of all testing and remediation activities for future reference and regulatory compliance.
Iec 62353 Recurrent Test Service (In-service Testing) Cost In Libya
The cost of IEC 62353 recurrent testing (in-service testing) for medical equipment in Libya can vary significantly due to several factors. This standard, also known as 'Medical electrical equipment - Routine kiểm tra and test after repair of medical electrical equipment,' is crucial for ensuring the safety and functionality of medical devices after they have been in use or repaired. In Libya, as in many other regions, the pricing is influenced by the complexity of the equipment, the number of devices to be tested, the location of service, and the service provider's qualifications and reputation.
| Device Category (Example) | Estimated Cost Range (Libyan Dinar - LYD) | Notes |
|---|---|---|
| Basic Patient Monitors (e.g., ECG, NIBP) | 250 - 600 LYD | Standard safety and performance checks. Multiple units can reduce per-unit cost. |
| Infusion Pumps | 300 - 700 LYD | Includes checks on accuracy, safety mechanisms, and user interface. |
| Defibrillators | 400 - 900 LYD | Requires specific electrical safety and energy output verification. |
| Anesthesia Machines | 800 - 2,000 LYD | Complex systems with multiple gas delivery and monitoring functions. Higher complexity. |
| Diagnostic Imaging Equipment (e.g., Ultrasound, X-ray components) | 1,000 - 3,000+ LYD | Highly complex, often requiring specialized technicians and longer testing times. Costs can escalate significantly for full systems. |
| Surgical Equipment (e.g., Electrosurgical Units) | 400 - 1,200 LYD | Focus on electrical safety, output power, and functional checks. |
Key Pricing Factors for IEC 62353 Recurrent Test Service in Libya
- Equipment Complexity and Type: Simple devices like basic patient monitors or infusion pumps will generally cost less to test than complex imaging equipment (e.g., MRI, CT scanners), anesthesia machines, or advanced surgical robots. The number and type of tests required by the standard for each device category also play a role.
- Number of Devices: A bulk testing contract for a large number of devices within a hospital or clinic will likely have a lower per-unit cost compared to testing a single or a few devices. Economies of scale apply here.
- Service Provider's Expertise and Accreditation: Companies or individuals holding specific certifications, accreditations, or extensive experience in medical equipment testing may command higher prices. Their reputation for reliability and accuracy also influences cost.
- Geographic Location: Testing services provided in major cities like Tripoli or Benghazi might have different pricing structures compared to more remote or less accessible areas within Libya, due to travel and logistical costs.
- Scope of Testing: While IEC 62353 outlines specific tests, some service providers might offer extended or additional safety checks as part of their service, which could increase the overall cost. Conversely, a basic adherence to the minimum requirements might be cheaper.
- Frequency of Testing: While recurrent testing implies a schedule, the immediate need for testing (e.g., after an unscheduled repair or for compliance before a regulatory audit) might sometimes impact pricing, though this is less common for routine cycles.
- Reporting and Documentation: The level of detail and format of the test reports can affect pricing. Comprehensive, accredited reports with detailed findings and recommendations might be more expensive than simpler documentation.
- Contractual Agreements: Long-term service contracts can often secure more favorable pricing than ad-hoc service calls.
Affordable Iec 62353 Recurrent Test Service (In-service Testing) Options
Ensuring medical devices are safe and compliant with IEC 62353 (Recurrent Test / In-Service Testing) is crucial for patient safety and regulatory adherence. We offer affordable service options designed to meet your budget while maintaining the highest standards. Our value bundles and cost-saving strategies make recurring testing more accessible for healthcare facilities of all sizes.
| Value Bundle Name | Key Features | Target Audience | Estimated Savings Potential |
|---|---|---|---|
| Basic Compliance Package | Core IEC 62353 electrical safety tests (e.g., protective earth resistance, enclosure leakage current). | Small clinics, low-volume device environments. | Lowest upfront cost. |
| Standard Care Bundle | Basic Compliance + Visual inspection, functional checks, minor component checks. | Mid-sized clinics, moderate device fleets, facilities with a focus on proactive maintenance. | 10-15% savings over individual basic tests, improved device longevity. |
| Comprehensive Health Plan | Standard Care + Advanced diagnostic tests, software checks (if applicable), detailed root cause analysis for failures, extended warranty options. | Hospitals, large healthcare networks, high-risk device environments, facilities prioritizing maximum safety and uptime. | 15-25% savings over individual comprehensive tests, reduced downtime, minimized recall risks. |
| Annual Service Contract | Pre-paid testing for a defined period (e.g., 12 months) for a set number of devices. Includes priority scheduling and discounted repair rates. | Facilities with predictable device turnover and consistent testing needs. | Up to 20% discount on per-test rates, predictable budgeting, guaranteed service availability. |
Affordable IEC 62353 Recurrent Test Service Options
- Basic Compliance Package: Essential testing to meet fundamental IEC 62353 requirements.
- Standard Care Bundle: Includes Basic Compliance plus additional preventative checks and minor calibration adjustments.
- Comprehensive Health Plan: Our most robust offering, featuring full IEC 62353 testing, advanced diagnostics, detailed reporting, and priority scheduling.
- Multi-Device Discount: Significant savings when you bundle the testing of multiple medical devices.
- Annual Service Contracts: Predictable budgeting with a reduced per-device cost through a year-long agreement.
- On-Site vs. Mail-In Options: Choose the most cost-effective logistics for your facility.
- Customizable Testing Schedules: Align testing with your operational needs and budget cycles.
- Remote Consultation & Support: Access expertise without incurring full on-site visit costs for minor queries.
Verified Providers In Libya
Navigating the healthcare landscape in Libya can be challenging, and ensuring you're accessing high-quality, reliable medical services is paramount. Verified providers stand out for their commitment to excellence, adherence to international standards, and patient-centered care. Among these, Franance Health has established itself as a beacon of trust and quality. This document outlines the credentials that make Franance Health a leading choice for medical services in Libya.
| Credential/Aspect | Franance Health's Strength | Patient Benefit |
|---|---|---|
| Accreditation | Holds recognized national and international accreditations. | Ensures adherence to high quality, safety, and operational standards. |
| Medical Staff Expertise | Board-certified specialists with international experience. | Access to advanced medical knowledge and best practices. |
| Technological Advancement | Equipped with modern diagnostic and treatment technologies. | Accurate diagnoses and effective, up-to-date treatments. |
| Service Breadth | Offers a comprehensive range of medical services. | Convenient and integrated healthcare for various needs. |
| Patient Care Philosophy | Prioritizes patient safety, comfort, and transparent communication. | Trustworthy, respectful, and effective medical care. |
Why Franance Health is the Best Choice:
- Accreditation and Certifications: Franance Health facilities often hold accreditations from recognized national and international bodies, signifying their adherence to stringent quality and safety protocols. This includes compliance with healthcare management standards and clinical best practices.
- Highly Qualified Medical Professionals: The organization boasts a team of experienced and board-certified physicians, surgeons, nurses, and allied health professionals, many of whom have received international training and possess specialized expertise.
- State-of-the-Art Facilities and Technology: Franance Health invests in modern medical equipment and infrastructure, ensuring that patients receive advanced diagnostic and treatment options, comparable to leading global healthcare institutions.
- Comprehensive Service Offerings: From primary care to specialized medical and surgical interventions, Franance Health provides a wide spectrum of services catering to diverse patient needs. This integrated approach simplifies healthcare access for individuals and families.
- Patient-Centric Approach and Patient Safety: A core tenet of Franance Health is its unwavering focus on patient well-being. This translates into robust patient safety protocols, transparent communication, and a commitment to ethical medical practices.
- International Partnerships and Collaborations: Strategic alliances with international healthcare organizations and medical institutions allow Franance Health to stay abreast of the latest medical advancements and facilitate access to specialized care when necessary.
- Commitment to Continuous Improvement: Franance Health actively engages in quality improvement initiatives, regularly reviewing its services and patient outcomes to ensure the highest standards are consistently met and exceeded.
Scope Of Work For Iec 62353 Recurrent Test Service (In-service Testing)
This Scope of Work (SOW) outlines the requirements for providing recurrent in-service testing services for medical electrical equipment, in accordance with IEC 62353:2020 (Medical electrical equipment - Medical equipment service - In-service inspection and testing). The service aims to ensure the continued safety and performance of the equipment throughout its operational life. This SOW details the technical deliverables, standard specifications, and acceptance criteria.
| Section | Description | Standard Specification | Deliverable |
|---|---|---|---|
| Comprehensive visual examination of the medical equipment and accessories to identify any physical damage, wear and tear, or missing components. | IEC 62353: Clause 5.1 | Visual Inspection Report (including photographic evidence of defects) |
| Measurement of the protective earth continuity resistance to ensure the integrity of the protective earthing system. | IEC 62353: Clause 5.2.1 | Protective Earthing Test Report (including measured resistance values) |
| Measurement of insulation resistance between live parts and accessible conductive parts (Class I) or between live parts (Class II) to assess the dielectric strength. | IEC 62353: Clause 5.2.2 | Insulation Resistance Test Report (including measured resistance values) |
| Measurement of enclosure leakage current for Class I equipment to assess the current flowing to the protective earth conductor. | IEC 62353: Clause 5.3.1 | Enclosure Leakage Current Test Report (including measured values under normal and single-fault conditions) |
| Measurement of patient leakage current from applied parts to earth under normal and single-fault conditions. | IEC 62353: Clause 5.3.2 | Patient Leakage Current Test Report (including measured values under normal and single-fault conditions) |
| Measurement of patient auxiliary current from applied parts to earth under normal and single-fault conditions. | IEC 62353: Clause 5.3.3 | Patient Auxiliary Current Test Report (including measured values under normal and single-fault conditions) |
| Measurement of touch current from accessible conductive parts to earth. | IEC 62353: Clause 5.3.4 | Touch Current Test Report (including measured values) |
| Measurement of leakage currents from applied parts to earth, and from applied parts to applied parts. | IEC 62353: Clause 5.3.5 | Applied Part Leakage Current Test Report (including measured values) |
| Verification of key operational parameters and functionalities as specified by the manufacturer's technical documentation. | Manufacturer's Specifications, IEC 62353: Clause 5.4 | Functional Performance Test Report (detailing tested functions and outcomes) |
| If applicable, testing of battery backup systems and power source performance to ensure operational readiness. | Manufacturer's Specifications, IEC 62353: Clause 5.4 | Battery/Power Source Test Report (including charge retention, operational time, etc.) |
| If applicable, testing of audible and visual alarm systems to ensure their functionality and audibility. | Manufacturer's Specifications, IEC 62353: Clause 5.4 | Alarm System Verification Report |
| Compilation of all test results, including deviations, recommendations, and a summary report. Generation of a unique asset tag for each tested device. | IEC 62353: Clause 6 | Comprehensive Recurrent Test Report (including summary, individual test results, recommendations, and asset tag assignment) |
Key Objectives of the Service
- Ensure compliance with IEC 62353:2020 standards.
- Verify the continued electrical safety of medical devices.
- Assess the functional performance of medical devices.
- Identify and report any defects or deviations from expected performance.
- Provide a documented record of testing for regulatory and maintenance purposes.
Service Level Agreement For Iec 62353 Recurrent Test Service (In-service Testing)
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the IEC 62353 Recurrent Test Service (In-Service Testing) provided by [Your Company Name]. This service ensures that your medical devices undergo regular, compliant testing to maintain safety and operational integrity.
| Service Element | Service Level Objective (SLO) | Measurement Method | Remedy for Failure |
|---|---|---|---|
| Initial Service Request Acknowledgement | Acknowledge receipt of a service request within 2 business hours. | Timestamp of automated or manual acknowledgement from the service ticketing system or direct communication. | 10% discount on the next scheduled service event. |
| Technician Dispatch for Scheduled Tests | Technician arrives at the client's site within the agreed-upon scheduled window (e.g., ± 30 minutes). | Actual arrival time compared to scheduled appointment time. | Waived travel fees for the missed appointment; re-scheduling at client's earliest convenience. |
| Technician Dispatch for Emergency/Unscheduled Tests (if applicable) | Technician dispatched to client's site within 8 business hours of confirmed need. | Timestamp of dispatch confirmation versus actual technician arrival. | 15% discount on the emergency service fee. |
| Test Report Delivery | Complete test report delivered to the client within 3 business days of test completion. | Date and time of report delivery to the designated client contact. | 10% discount on the next scheduled service event for each day of delay. |
| Service Availability (Uptime) | The service will be available to perform scheduled tests 99.5% of the time during agreed-upon operating hours (e.g., Monday-Friday, 8:00 AM - 5:00 PM local time). | Percentage of scheduled service hours during which the service was operational and technicians were available as per schedule. | Pro-rata refund of the service fee for the period of unscheduled downtime exceeding the guaranteed uptime. |
Scope of Service
- Provision of qualified technicians to perform IEC 62353 recurrent testing on-site at the client's facility.
- Execution of tests according to the latest version of IEC 62353 standards.
- Generation of detailed test reports including pass/fail status, measurement data, and any identified deviations.
- Calibration and maintenance of testing equipment used for the service.
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