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Clinical Software Upgrade Service (PACS/RIS/Workstations) in Liberia
Engineering Excellence & Technical Support
Clinical Software Upgrade Service (PACS/RIS/Workstations) High-standard technical execution following OEM protocols and local regulatory frameworks.
Accelerated PACS/RIS Deployment in Liberia
Leveraging our expertise in managing complex clinical software upgrades, we ensure rapid and efficient deployment of PACS and RIS systems across Liberian healthcare facilities. Our streamlined processes minimize downtime and accelerate the adoption of advanced imaging and reporting solutions, enabling faster diagnoses and improved patient care.
Optimized Workstation Performance and Compatibility
We specialize in upgrading and optimizing clinical workstations to ensure seamless integration and peak performance with your PACS/RIS infrastructure. Our team conducts thorough compatibility testing and hardware assessments, guaranteeing that Liberian clinicians have reliable and responsive tools for accessing and analyzing medical images, reducing frustration and enhancing workflow efficiency.
Robust Data Security and Compliance for Liberian Healthcare
Our clinical software upgrade services prioritize the security and integrity of patient data. We implement industry-best practices for data encryption, access control, and compliance with relevant healthcare regulations, ensuring that Liberian hospitals and clinics maintain the highest standards of data protection and privacy throughout the upgrade process and beyond.
What Is Clinical Software Upgrade Service (Pacs/ris/workstations) In Liberia?
The Clinical Software Upgrade Service (PACS/RIS/Workstations) in Liberia refers to the provision of professional services aimed at updating, enhancing, and maintaining the core software infrastructure used in medical imaging and radiology departments. This encompasses Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and associated diagnostic workstations. The service is critical for ensuring the operational efficiency, security, and technological relevance of these vital healthcare IT components within Liberian healthcare facilities.
| Who Needs This Service | Typical Use Cases | |||||||
|---|---|---|---|---|---|---|---|---|
| Hospitals and Clinics: Particularly those with established radiology departments that rely on PACS/RIS for image management and reporting. | Upgrade from Legacy Systems: Transitioning from outdated PACS/RIS versions that are no longer supported or lack essential modern features. | Introduction of New Medical Imaging Modalities: Integrating new equipment (e.g., advanced CT scanners, MRI machines) that require updated PACS/RIS compatibility and workstation software. | Addressing Performance Bottlenecks: Experiencing slow image loading times, system crashes, or inefficient workflows due to outdated software. | Enhancing Data Security and Privacy: Responding to evolving cybersecurity threats or regulatory requirements for patient data protection. | Implementing Advanced Diagnostic Tools: Adopting new software features like AI-powered image analysis, 3D rendering, or quantitative imaging. | Facilities Undergoing IT Infrastructure Modernization: As part of a broader digital transformation initiative within the healthcare organization. | Healthcare Institutions Seeking Improved Operational Efficiency: Streamlining radiology workflows to reduce report turnaround times and increase throughput. | Radiology Departments Experiencing Data Storage Limitations: Upgrading to newer PACS versions that offer more efficient storage management or cloud integration options. |
Key Components of the Service
- Software Updates and Patch Management: Deployment of the latest software versions, security patches, and bug fixes for PACS, RIS, and workstation operating systems and applications. This mitigates vulnerabilities and introduces new functionalities.
- Version Migration and Compatibility Assurance: Planning and execution of upgrades from older software versions to newer ones, ensuring seamless data migration, interoperability with existing hardware and other IT systems, and minimal downtime.
- Performance Optimization and Tuning: Configuration adjustments to enhance system speed, throughput, and resource utilization, particularly for image retrieval, study loading, and report generation on workstations and within the PACS/RIS.
- Security Hardening and Compliance: Implementation of security best practices, access controls, encryption, and audit trails to protect sensitive patient data (PHI) and ensure adherence to relevant healthcare data privacy regulations (where applicable or anticipated).
- Feature Deployment and Configuration: Installation and configuration of new modules or features within the PACS/RIS, such as advanced visualization tools, AI-driven analytics, or enhanced reporting capabilities.
- User Training and Support: Provision of training for radiologists, technicians, and IT staff on new software functionalities and workflows. Ongoing technical support for troubleshooting and issue resolution.
- Hardware-Software Compatibility Assessment: Verification and, if necessary, recommendation of hardware upgrades or replacements to ensure optimal performance and compatibility with the new software versions.
Who Needs Clinical Software Upgrade Service (Pacs/ris/workstations) In Liberia?
In Liberia, the need for a Clinical Software Upgrade Service for Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and Workstations is primarily driven by the desire to enhance diagnostic accuracy, improve workflow efficiency, and ensure data security and compliance within healthcare facilities. As medical imaging technology advances, older software versions can become obsolete, hindering the ability of radiologists and other clinicians to provide the best possible patient care. Upgrading these critical systems is essential for keeping pace with modern medical standards and for leveraging the full potential of diagnostic imaging.
| Customer Type | Key Departments / Users | Specific Needs Addressed by Upgrade |
|---|---|---|
| Public Hospitals | Radiology Department, Cardiology Department, Neurology Department, Oncology Department, IT Department, Administration | Improving image quality and interpretation speed, enabling remote access for specialists (if applicable), ensuring data integrity and backup, streamlining reporting, managing patient workflow efficiently, complying with evolving healthcare regulations, reducing downtime and maintenance costs associated with outdated systems. |
| Private Hospitals | Radiology Department, Cardiology Department, Neurology Department, Orthopedics Department, IT Department, Management | Enhancing patient experience through faster results, improving diagnostic accuracy for competitive advantage, optimizing radiologist productivity, integrating with other hospital information systems (HIS) and Electronic Health Records (EHR), leveraging advanced imaging visualization tools, ensuring robust data security and privacy. |
| Diagnostic Imaging Centers | Radiology Department, IT Department, Management | Increasing throughput and efficiency, offering a wider range of advanced imaging services, improving report turnaround times, ensuring compatibility with new imaging modalities, maintaining a competitive edge, meeting the demands of referring physicians for high-quality images and reports. |
| Specialized Clinics (e.g., Oncology, Cardiology) | Radiology Department, Departmental Specialists (e.g., Oncologists, Cardiologists), IT Department | Enabling advanced image analysis for specific conditions (e.g., tumor segmentation, cardiac function assessment), facilitating multidisciplinary team collaboration through shared imaging access, integrating with specialized treatment planning software, ensuring long-term archiving and retrieval of critical patient data. |
| Research Institutions | Radiology Department, Research Scientists, IT Department | Supporting advanced research studies requiring specific image processing capabilities, enabling large-scale data management for research cohorts, facilitating data sharing for collaborative research projects, ensuring compatibility with research-specific software and analysis tools. |
Target Customers and Departments for Clinical Software Upgrade Service in Liberia:
- Hospitals (both public and private)
- Diagnostic Imaging Centers
- Specialized Clinics (e.g., Oncology, Cardiology)
- Research Institutions with imaging capabilities
Clinical Software Upgrade Service (Pacs/ris/workstations) Process In Liberia
This document outlines the comprehensive workflow for the Clinical Software Upgrade Service (PACS/RIS/Workstations) in Liberia, from initial inquiry to successful execution. The process is designed to ensure minimal disruption to clinical operations while delivering a robust and up-to-date system. It involves multiple stages, including assessment, planning, procurement, installation, testing, and training.
| Stage | Description | Key Activities | Responsible Parties | Deliverables/Outcomes |
|---|---|---|---|---|
| Inquiry and Initial Consultation | The process begins when a healthcare facility in Liberia expresses interest in upgrading their PACS (Picture Archiving and Communication System), RIS (Radiology Information System), or associated workstations. | Facility contacts service provider; initial discussion of needs, goals, and potential solutions. | Healthcare Facility, Service Provider Sales/Consulting Team | Understanding of initial needs, identification of potential solutions, agreement to proceed to next stage. |
| Needs Assessment and Scope Definition | A detailed analysis of the current software, hardware, infrastructure, and user requirements is conducted to precisely define the scope of the upgrade. | On-site visit (if possible) or remote assessment of existing systems; interviews with IT staff and clinical users; documentation of current workflows; identification of specific upgrade requirements (e.g., new features, performance improvements, compliance needs). | Service Provider Technical Team, Healthcare Facility IT Department, Clinical Department Heads | Detailed technical assessment report; defined upgrade scope; list of required hardware/software components; understanding of user workflows and pain points. |
| Proposal and Quotation | Based on the needs assessment, a comprehensive proposal outlining the recommended upgrade solution, timeline, and associated costs is developed and presented to the facility. | Development of a tailored upgrade plan; specification of software/hardware components; cost estimation for licenses, hardware, installation, training, and support; presentation of the proposal and quotation. | Service Provider Technical and Sales Teams, Healthcare Facility Management | Formal proposal document; detailed quotation; phased implementation plan. |
| Contract Negotiation and Signing | The proposal and quotation are reviewed, and any necessary adjustments are made before a formal contract is signed, legally binding the agreement between the parties. | Review of contract terms and conditions; negotiation of pricing, payment schedules, and service level agreements (SLAs); signing of the contract. | Service Provider Legal/Contracts Department, Healthcare Facility Legal/Procurement Department | Signed service agreement; agreed-upon payment terms and schedule. |
| Procurement and Logistics | Once the contract is signed, all necessary software licenses, hardware, and equipment are procured and shipped to Liberia. | Ordering of software licenses and hardware; coordination of international shipping and customs clearance; delivery of equipment to the healthcare facility. | Service Provider Procurement Team, Logistics Partners, Healthcare Facility Site Contact | All required software and hardware delivered to the facility; customs clearance completed. |
| Pre-installation Preparation | The existing infrastructure and environment are prepared to ensure a smooth and efficient installation of the new software and hardware. | Network assessment and configuration; server preparation; backup of existing data; user account setup; installation of any prerequisite software. | Service Provider Technical Team, Healthcare Facility IT Department | Prepared IT environment for installation; successful data backups. |
| Installation and Configuration | The new clinical software and any associated hardware are installed and configured according to the agreed-upon specifications and best practices. | Installation of PACS/RIS software and workstation components; configuration of databases, user roles, and system settings; integration with existing hospital information systems (if applicable). | Service Provider Technical Team | Installed and configured PACS/RIS/workstation software; functional system components. |
| System Testing and Validation | Thorough testing is conducted to ensure the upgraded system functions correctly, meets all requirements, and is free of defects. | Unit testing of individual components; integration testing of the entire system; user acceptance testing (UAT) with key stakeholders; performance testing; security testing. | Service Provider Technical Team, Healthcare Facility IT and Clinical Staff | Tested and validated system; documented test results; identified and resolved any bugs. |
| User Training | Clinical and IT staff are trained on the new software and workflows to ensure effective utilization and adoption. | Development of training materials; delivery of hands-on training sessions for different user groups (radiologists, technologists, IT support); provision of user manuals and guides. | Service Provider Training Specialists, Healthcare Facility Staff | Trained users; improved user proficiency and confidence. |
| Go-Live and Post-Implementation Support | The upgraded system is deployed into the live clinical environment, and ongoing support is provided to address any immediate issues. | Phased or full system rollout; on-site or remote support during the initial go-live period; troubleshooting and resolution of any emerging issues; performance monitoring. | Service Provider Technical and Support Teams, Healthcare Facility IT Department | Successfully deployed system; resolution of initial post-go-live issues; stable system operation. |
| Project Closure | Upon successful completion of the upgrade and a period of stable operation, the project is formally closed out. | Final project review; handover of documentation; confirmation of project objectives met; client satisfaction survey; final invoicing. | Service Provider Project Manager, Healthcare Facility Management | Project closure report; final documentation; satisfied client. |
Key Stages of the Clinical Software Upgrade Process
- Inquiry and Initial Consultation
- Needs Assessment and Scope Definition
- Proposal and Quotation
- Contract Negotiation and Signing
- Procurement and Logistics
- Pre-installation Preparation
- Installation and Configuration
- System Testing and Validation
- User Training
- Go-Live and Post-Implementation Support
- Project Closure
Clinical Software Upgrade Service (Pacs/ris/workstations) Cost In Liberia
The cost of a Clinical Software Upgrade Service for PACS (Picture Archiving and Communication System), RIS (Radiology Information System), and Workstations in Liberia can vary significantly due to a range of influencing factors. These factors include the complexity and scope of the upgrade, the chosen vendor, the specific functionalities being updated, the number of workstations involved, and the required level of customization. Liberia's economic context, including import duties on hardware and software, currency exchange rates, and the availability of skilled IT personnel for implementation and support, also plays a crucial role in determining the final price. Generally, upgrades for larger hospital systems with extensive imaging departments and numerous workstations will naturally incur higher costs than those for smaller clinics or individual practices.
| Service Component | Estimated Cost Range (LRD) | Notes |
|---|---|---|
| Software Licensing (PACS/RIS Upgrade) | 1,500,000 - 15,000,000+ | Highly variable based on vendor, features, and scale. |
| Workstation Software Licenses (per unit) | 200,000 - 1,000,000+ | Depends on workstation capabilities and PACS/RIS viewer functionality. |
| Server Hardware Upgrade/Procurement | 3,000,000 - 20,000,000+ | For new servers, storage, or high-performance workstations. |
| Implementation & Configuration | 1,000,000 - 7,500,000+ | On-site or remote; complexity of existing infrastructure. |
| Data Migration Services | 500,000 - 5,000,000+ | Volume of data, complexity of migration strategy. |
| User Training | 300,000 - 1,500,000+ | Number of users, duration, and training methodology. |
| Annual Support & Maintenance (post-upgrade) | 10% - 25% of initial software cost (annually) | Covers updates, patches, and technical support. |
| Contingency & unforeseen costs | 10% - 20% of total project cost | Recommended for unexpected issues. |
Key Pricing Factors for Clinical Software Upgrades in Liberia
- Software Version & Vendor: The cost will depend on whether it's a minor patch or a major version upgrade, and the pricing structure of the specific PACS/RIS vendor (e.g., GE Healthcare, Philips, Siemens, or smaller local/regional providers).
- Scope of Upgrade: This includes upgrading the PACS server, RIS database, individual workstation software, and potentially network infrastructure or storage solutions.
- Number of Workstations: Each workstation requiring an upgrade will add to the overall cost, factoring in licensing and installation time.
- Customization & Integrations: If the upgrade requires custom development, integration with existing hospital information systems (HIS), or specialized modules, costs will increase.
- Hardware Requirements: The upgrade might necessitate new or upgraded server hardware, workstations, or network components, which are significant cost drivers.
- Vendor Support & Maintenance: Ongoing support contracts, service level agreements (SLAs), and warranty periods contribute to the total cost of ownership.
- Implementation & Training: Costs associated with on-site or remote implementation, configuration, and user training for the new software.
- Data Migration: Moving existing patient data, images, and records to the new system can be a complex and costly process.
- Import Duties & Taxes: Liberia's import regulations on software licenses and hardware will impact the landed cost.
- Local IT Expertise: The availability and cost of local IT professionals for installation, configuration, and ongoing maintenance.
- Currency Exchange Rates: Fluctuations in the Liberian Dollar (LRD) against major currencies (USD, EUR) can affect the price of imported software and hardware.
Affordable Clinical Software Upgrade Service (Pacs/ris/workstations) Options
Upgrading your Clinical Software, including Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and workstations, is crucial for maintaining efficiency, security, and compliance. However, the cost can be a significant concern. This guide outlines affordable upgrade options, focusing on value bundles and effective cost-saving strategies to help healthcare providers make informed decisions.
| Value Bundle Component | Description | Cost-Saving Benefits |
|---|---|---|
| Integrated PACS/RIS Solutions | Bundles that offer a unified platform for both imaging and information management. Often includes modules for workflow optimization, reporting, and basic analytics. | Reduced integration costs and complexities. Streamlined workflows leading to increased staff productivity. Potentially bundled pricing discounts. |
| Workstation Hardware & Software Packages | Pre-configured workstations with optimized hardware (high-resolution monitors, powerful GPUs) and pre-installed, licensed viewing software. May include basic PACS/RIS viewer clients. | Bulk purchasing discounts on hardware and software licenses. Reduced IT setup and configuration time. Ensured compatibility between hardware and software. |
| Cloud-Based Upgrade Services | Subscription models for PACS/RIS and/or workstation management. Data is stored and accessed remotely. Often includes maintenance, updates, and support. | Lower upfront capital expenditure (OpEx vs. CapEx). Scalability to match demand. Reduced need for on-premise IT infrastructure and maintenance staff. Predictable monthly costs. |
| Managed Services & Support Contracts | Bundles that include software updates, regular maintenance, technical support, and sometimes even remote workstation management. | Predictable operational costs. Proactive issue resolution to minimize downtime. Access to expert support without hiring additional in-house staff. |
| Phased Upgrade Programs | A strategy to upgrade components or departments sequentially rather than a full system overhaul. This might involve upgrading workstations first, then RIS, then PACS. | Spreads the cost over a longer period, making it more budget-friendly. Allows for learning and adaptation between phases. Minimizes disruption to overall operations. |
Key Components of Clinical Software Upgrades
- PACS (Picture Archiving and Communication System): Manages medical images and their associated data.
- RIS (Radiology Information System): Streamlines radiology department workflows, including scheduling, patient tracking, and reporting.
- Workstations: The computing hardware and software used by radiologists and technicians to view and analyze medical images and access patient data.
Verified Providers In Liberia
In Liberia's evolving healthcare landscape, identifying and trusting reliable health providers is paramount. Franance Health has emerged as a leading force, distinguished by its rigorous credentialing process and unwavering commitment to quality patient care. This document outlines why Franance Health represents the best choice for your healthcare needs in Liberia.
| Credential Type | Verification Process | Significance for Patients |
|---|---|---|
| Medical Licenses & Certifications | Official verification with Liberian Medical and Dental Council and relevant international bodies. | Ensures providers meet the minimum legal and professional standards to practice medicine. |
| Academic Degrees & Diplomas | Verification of degrees from accredited medical schools and institutions. | Confirms foundational medical education and expertise. |
| Professional Experience & Work History | Thorough review of past employment records and clinical experience. | Assesses practical application of knowledge and patient care history. |
| Peer References & Background Checks | Confidential feedback from other healthcare professionals and comprehensive background checks. | Provides insights into a provider's ethical conduct, reputation, and professional capabilities. |
| Specialty Training & Board Certifications | Verification of specialized training and certifications in specific medical fields. | Guarantees that providers possess advanced knowledge and skills for complex medical conditions. |
Why Franance Health is the Premier Choice:
- Rigorous Provider Vetting: Franance Health employs a multi-stage verification process for all its affiliated healthcare professionals. This includes checking academic credentials, professional licenses, work history, and peer references.
- Commitment to Excellence: Beyond basic licensing, Franance Health actively seeks providers who demonstrate a passion for continuous learning, patient-centered care, and ethical practice.
- Comprehensive Service Network: Franance Health partners with a diverse range of healthcare facilities and individual practitioners, ensuring access to a wide spectrum of medical services, from primary care to specialized treatments.
- Patient Empowerment: By providing a curated list of verified providers, Franance Health empowers individuals to make informed decisions about their health, reducing the risk of encountering unqualified or fraudulent services.
- Transparency and Accountability: Franance Health maintains a transparent system, making it easier for patients to understand the qualifications of their chosen provider and holding its network to high standards of accountability.
Scope Of Work For Clinical Software Upgrade Service (Pacs/ris/workstations)
This Scope of Work (SOW) outlines the services required for the upgrade of the existing Picture Archiving and Communication System (PACS), Radiology Information System (RIS), and associated workstations. The objective is to enhance system performance, security, and functionality, ensuring compliance with current healthcare standards and best practices. This SOW details the technical deliverables, standard specifications, and project phases involved in the successful completion of the upgrade.
| Technical Deliverable | Description | Standard Specification / Requirement | Associated Phase |
|---|---|---|---|
| New PACS Server Hardware | Procurement and installation of updated server infrastructure for PACS. | Minimum 128GB RAM, 8-core CPU per server, redundant power supplies, RAID 6 storage with sufficient capacity (e.g., 50TB usable storage), hot-swappable drives, enterprise-grade network interface cards (NICs). Compatibility with chosen PACS software version. Vendor-provided warranty (minimum 3 years on-site). | |
| New RIS Server Hardware | Procurement and installation of updated server infrastructure for RIS. | Minimum 64GB RAM, 4-core CPU per server, redundant power supplies, RAID 1 storage for OS, RAID 5/6 for database (sufficient capacity for data retention policies). Compatibility with chosen RIS software version. Vendor-provided warranty (minimum 3 years on-site). | |
| PACS Software Upgrade | Installation and configuration of the latest supported version of the PACS software. | Latest stable release as approved by the client. Includes all modules (e.g., archival, retrieval, viewing, QC, reporting). Compliance with DICOM standards (latest relevant versions). Integration with existing modalities and RIS. | |
| RIS Software Upgrade | Installation and configuration of the latest supported version of the RIS software. | Latest stable release as approved by the client. Includes all modules (e.g., scheduling, patient registration, billing, reporting, interfaces). HL7 compliance. Integration with PACS and other hospital information systems (HIS). | |
| Workstation Hardware Upgrade/Replacement | Upgrade or replacement of existing diagnostic and general-purpose workstations. | Diagnostic Workstations: Minimum Intel Core i7/i9 or equivalent, 32GB RAM, dedicated NVIDIA Quadro or AMD Radeon Pro graphics card (certified for medical imaging), 27-inch DICOM-compliant grayscale or color displays (dual monitor setup recommended for diagnostic viewers), high-speed SSD for OS and applications. General Purpose Workstations: Minimum Intel Core i5 or equivalent, 16GB RAM, SSD. All workstations to have appropriate network connectivity. | |
| Workstation Software Deployment | Installation and configuration of required PACS/RIS viewer software and operating systems on upgraded workstations. | Latest compatible versions of PACS viewer, RIS client software, and Windows OS (e.g., Windows 10/11 Enterprise). Standardized image configurations. Remote management capabilities. | |
| Data Migration Strategy and Execution | Plan and execute the migration of existing DICOM images and RIS data to the new systems. | Minimizing downtime during migration. Data integrity checks post-migration. Compliance with data retention policies. Phased migration approach where feasible. Secure data transfer protocols. | |
| System Integration and Interoperability | Ensure seamless integration between PACS, RIS, HIS, and other relevant systems. | Successful HL7 and DICOM communication. Seamless workflow between RIS scheduling, image acquisition, PACS viewing, and RIS reporting. Verification of interface functionality. | |
| Security Hardening and Access Control | Implement robust security measures and define user access roles. | Implementation of appropriate firewalls, intrusion detection/prevention systems. Role-based access control (RBAC) within PACS and RIS. Compliance with HIPAA/GDPR or relevant privacy regulations. Regular security audits and vulnerability assessments. | |
| Performance Tuning and Optimization | Configure systems for optimal performance, speed, and responsiveness. | Database optimization, network configuration tuning, image compression settings review, workflow optimization for radiologists and technologists. | |
| Disaster Recovery and Business Continuity Plan | Develop and implement a comprehensive DR/BC plan for PACS/RIS. | Regular backups of PACS archive and RIS database. Off-site backup storage. Documented recovery procedures. Regular testing of DR procedures. | |
| User Training Materials | Development of comprehensive training documentation for end-users. | User manuals, quick reference guides, FAQs, and video tutorials for radiologists, technologists, and administrative staff. Training sessions to be conducted. | Phase 6 |
| System Documentation | Comprehensive documentation of the upgraded system. | System architecture diagrams, configuration guides, network diagrams, administrator manuals, troubleshooting guides. | |
| Testing and Validation Reports | Formal documentation of all testing phases and their outcomes. | Unit testing, integration testing, user acceptance testing (UAT) reports, performance testing results, security testing results. |
Project Phases and Key Activities
- Phase 1: Planning and Assessment
- Phase 2: System Design and Configuration
- Phase 3: Development and Integration
- Phase 4: Testing and Validation
- Phase 5: Deployment and Go-Live
- Phase 6: Post-Implementation Support and Training
Service Level Agreement For Clinical Software Upgrade Service (Pacs/ris/workstations)
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the Clinical Software Upgrade Service, specifically covering Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and associated Workstations. This SLA aims to ensure minimal disruption to clinical operations during and after software upgrades.
| Service Component | Response Time (during business hours) | Response Time (outside business hours/emergencies) | Target Uptime Guarantee (post-upgrade) |
|---|---|---|---|
| Critical System Failure (e.g., PACS/RIS completely inaccessible) | 1 hour | 2 hours | 99.9% |
| Major Functionality Impairment (e.g., imaging not loading, reporting unavailable) | 2 hours | 4 hours | 99.7% |
| Minor Functionality Issue (e.g., slow performance, intermittent errors) | 4 business hours | 8 business hours | 99.5% |
| Routine Upgrade Project Support (non-emergency) | 8 business hours | N/A | N/A (covered by project schedule) |
Scope of Service
- Upgrade and patching of PACS software.
- Upgrade and patching of RIS software.
- Upgrade and patching of workstation operating systems and client software for PACS/RIS access.
- Post-upgrade validation and testing.
- Troubleshooting and resolution of upgrade-related issues.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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