Verified Service Provider in Liberia
Genomics Core Facilities in Liberia
Engineering Excellence & Technical Support
Genomics Core Facilities solutions for Research & Discovery (R&D). High-standard technical execution following OEM protocols and local regulatory frameworks.
Advanced Sequencing Capabilities
Empowering Liberian researchers with state-of-the-art Next-Generation Sequencing (NGS) platforms, enabling high-throughput analysis of genomes, transcriptomes, and epigenomes for diverse research applications, from infectious disease surveillance to agricultural genomics and fundamental biological discovery.
Comprehensive Bioinformatics Support
Providing robust bioinformatics pipelines and expert support for data analysis, interpretation, and visualization. Our core facility offers access to powerful computational resources and specialized software to transform raw sequencing data into actionable scientific insights, accelerating research progress and capacity building within Liberia.
Capacity Building & Training Initiatives
Dedicated to fostering a skilled genomics workforce in Liberia through hands-on training workshops, seminars, and collaborative research opportunities. We aim to equip Liberian scientists and technicians with the knowledge and practical skills necessary to independently conduct and manage cutting-edge genomics research.
What Is Genomics Core Facilities In Liberia?
Genomics Core Facilities in Liberia refer to centralized, shared laboratory infrastructures and expertise dedicated to providing advanced genomic research services. These facilities leverage state-of-the-art instrumentation and bioinformatic pipelines to enable researchers across various institutions and disciplines to perform high-throughput DNA and RNA sequencing, genotyping, gene expression analysis, and other related molecular assays. The primary objective is to democratize access to cutting-edge genomic technologies, which may be cost-prohibitive for individual labs, thereby accelerating scientific discovery and innovation within Liberia.
| Who Needs Genomics Core Facilities? | Typical Use Cases | |||||
|---|---|---|---|---|---|---|
| Academic Researchers: University faculty, post-doctoral fellows, and graduate students in fields such as biology, medicine, agriculture, and environmental science seeking to investigate genetic variations, gene function, and molecular mechanisms. | Medical and Public Health Professionals: Clinicians and public health researchers investigating infectious diseases (e.g., identifying pathogens, tracking outbreaks, understanding antimicrobial resistance), genetic predispositions to diseases, and pharmacogenomics. | Agricultural Scientists: Researchers focused on crop improvement (e.g., identifying genes for drought resistance, yield enhancement, disease resistance), livestock breeding, and understanding soil microbiomes. | Environmental Scientists: Researchers studying biodiversity, ecosystem health, environmental DNA (eDNA) analysis, and the impact of environmental changes on genetic diversity. | Government Agencies: National health ministries, agricultural ministries, and environmental protection agencies requiring genomic data for policy development, disease surveillance, and resource management. | Biotechnology and Pharmaceutical Companies (Emerging): nascent local biotech firms or international companies with operations in Liberia seeking to conduct early-stage research and development. | Non-Governmental Organizations (NGOs): NGOs involved in health, agriculture, or conservation initiatives that can benefit from genomic insights for program design and impact assessment. |
| Disease Surveillance and Outbreak Investigation: Rapid identification and characterization of pathogens (e.g., viruses, bacteria) to inform public health responses, track transmission dynamics, and monitor the emergence of drug resistance. | Cancer Genomics: Identifying genetic mutations and alterations in tumors to understand cancer biology, develop personalized treatment strategies, and facilitate early detection. | Monogenic Disease Research: Investigating the genetic basis of inherited disorders prevalent in the Liberian population. | Agronomic Trait Discovery: Identifying genes associated with desirable traits in crops and livestock to accelerate breeding programs and improve food security. | Microbiome Analysis: Characterizing microbial communities in various environments (e.g., human gut, soil, water) to understand their role in health, disease, and ecosystem function. | Population Genetics and Ancestry Studies: Understanding human migration patterns, genetic diversity within Liberian populations, and their evolutionary history. | Conservation Genomics: Assessing genetic diversity within endangered species to inform conservation strategies and protect biodiversity. |
Key Aspects of Genomics Core Facilities in Liberia
- Technological Access: Providing access to next-generation sequencing (NGS) platforms (e.g., Illumina, Oxford Nanopore), qPCR machines, fragment analyzers, and associated library preparation kits.
- Expertise and Consultation: Offering scientific support, experimental design consultation, protocol optimization, data analysis guidance, and bioinformatic support.
- Sample Processing and Analysis: Performing quality control (QC) of nucleic acids, library preparation, sequencing runs, and initial data processing (e.g., variant calling, transcript quantification).
- Training and Education: Facilitating workshops and training sessions to enhance the capacity of local researchers in genomics techniques and data interpretation.
- Data Management and Storage: Implementing robust systems for data storage, organization, and secure access, often in collaboration with institutional IT departments.
- Cost-Effectiveness: Reducing the per-sample cost of genomic analysis through shared resources and economies of scale.
Who Needs Genomics Core Facilities In Liberia?
Genomics core facilities are crucial for advancing research and development in Liberia. They provide essential infrastructure and expertise for high-throughput DNA sequencing, genotyping, bioinformatics analysis, and other genomic services. These services are vital for a range of scientific disciplines and applications relevant to Liberia's specific needs and priorities.
| Department/Sector | Key Genomics Applications | Potential Users |
|---|---|---|
| Public Health & Infectious Diseases | Pathogen surveillance and outbreak investigation (e.g., Ebola, Malaria, COVID-19), antimicrobial resistance tracking, vaccine development support. | Ministry of Health, Liberia Institute for Biomedical Research (LIBR), University of Liberia Medical School, National Public Health Institute (NPHIL), WHO, CDC. |
| Agriculture & Food Security | Crop improvement (disease resistance, yield enhancement), livestock breeding, aquaculture genomics, soil microbiome analysis. | Ministry of Agriculture, Central Agricultural Research Institute (CARI), universities with agricultural programs, FAO, World Bank. |
| Environmental Science & Biodiversity | Biodiversity assessment and conservation, species identification, monitoring of ecosystems, understanding environmental impacts on health. | Environmental Protection Agency (EPA), Forestry Development Authority (FDA), universities with biology/environmental science departments, conservation NGOs. |
| Genetics & Human Health (beyond infectious diseases) | Understanding genetic predispositions to non-communicable diseases, pharmacogenomics, diagnostic genetic testing for inherited disorders, forensic genetics. | University of Liberia (Departments of Biology, Chemistry, Medicine), research hospitals, potential future diagnostic labs. |
| Education & Training | Providing hands-on training for students and researchers in genomics technologies and bioinformatics. | All academic institutions, Ministry of Education. |
Target Customers and Departments for Genomics Core Facilities in Liberia
- {"title":"Academic and Research Institutions","description":"Universities and research centers are primary users of genomics core facilities for basic and applied research across various disciplines."}
- {"title":"Government Ministries and Agencies","description":"Public health, agricultural, and environmental agencies can leverage genomics for disease surveillance, crop improvement, and biodiversity monitoring."}
- {"title":"Non-Governmental Organizations (NGOs) and International Health Organizations","description":"Organizations working on public health, infectious disease control, and agricultural development often require genomic data for their projects."}
- {"title":"Biotechnology and Pharmaceutical Companies (Emerging)","description":"As Liberia's biotech sector grows, companies will require genomic services for drug discovery, diagnostics development, and personalized medicine."}
- {"title":"Clinical Laboratories and Hospitals","description":"For advanced diagnostics, pathogen identification, and genetic screening."}
Genomics Core Facilities Process In Liberia
Genomics core facilities play a crucial role in advancing research and diagnostics by providing specialized equipment and expertise for genomic analysis. In Liberia, the establishment and operation of such facilities often involve a structured workflow to ensure efficient and effective service delivery. This process typically begins with an initial inquiry from a researcher or institution, followed by a detailed consultation, project planning, sample submission, data generation, analysis, and finally, reporting. Each step is designed to meet the specific needs of the user while adhering to best practices in genomics.
| Stage | Key Activities | Responsible Party | Output/Deliverable |
|---|---|---|---|
| Inquiry & Consultation | Service inquiry, needs assessment, protocol discussion, project feasibility assessment | User, Genomics Core Facility Staff | Understanding of services, preliminary project scope, guidance |
| Project Planning | Detailed experimental design, protocol development, budget estimation, timeline setting | User, Genomics Core Facility Staff | Approved Project Proposal, Service Agreement |
| Sample Submission & QC | Sample collection, labeling, shipping, nucleic acid extraction, quality assessment (e.g., NanoDrop, Bioanalyzer) | User (sample collection), Genomics Core Facility Staff (extraction & QC) | Quantified and quality-assessed nucleic acids |
| Library Preparation | DNA/RNA fragmentation, adapter ligation, amplification, library pooling | Genomics Core Facility Staff | Sequencing-ready libraries |
| Sequencing | Library loading onto sequencer, data acquisition | Genomics Core Facility Staff | Raw sequencing data (FASTQ files) |
| Data Processing & QC | Base calling, demultiplexing, quality trimming, adapter removal | Genomics Core Facility Staff (Bioinformatics Support) | Cleaned and quality-controlled sequencing reads |
| Data Analysis | Alignment to reference genome, variant calling, gene expression analysis, differential expression, pathway analysis (depending on project) | Genomics Core Facility Staff (Bioinformatics Support) | Analyzed data (e.g., VCF files, gene counts, differential expression tables) |
| Reporting & Interpretation | Data summarization, statistical analysis, visualization, scientific interpretation, report generation | Genomics Core Facility Staff (Bioinformatics Support) | Comprehensive Project Report, figures, tables |
| Data Archiving | Secure storage of raw and processed data | Genomics Core Facility | Archived data |
Genomics Core Facility Workflow in Liberia
- {"title":"1. Initial Inquiry and Consultation","description":"Prospective users contact the Genomics Core Facility to inquire about available services, pricing, and feasibility of their research questions. This is followed by a consultation with facility staff to discuss project goals, experimental design, and potential approaches."}
- {"title":"2. Project Proposal and Planning","description":"Based on the consultation, the user (often with guidance from the core facility) develops a detailed project proposal. This includes defining the scientific objectives, sample types, experimental protocols, desired data output, and timelines."}
- {"title":"3. Sample Submission and Quality Control","description":"Approved projects involve the submission of biological samples (e.g., DNA, RNA, tissue). The core facility performs rigorous quality control (QC) checks on these samples to ensure their integrity and suitability for downstream genomic applications. This may include DNA/RNA quantification and purity assessment."}
- {"title":"4. Library Preparation","description":"Once samples pass QC, they undergo library preparation. This involves preparing the nucleic acids for sequencing by fragmenting them, adding adapters, and amplifying them to create a library of DNA fragments ready for the sequencer."}
- {"title":"5. Sequencing","description":"The prepared libraries are loaded onto a high-throughput sequencing platform (e.g., Illumina, Oxford Nanopore). The sequencer then generates raw sequencing data in the form of short or long reads."}
- {"title":"6. Data Processing and Quality Control","description":"Raw sequencing data undergoes initial processing, including base calling and quality assessment. Reads are filtered based on quality scores to remove low-quality data, and adapter sequences are trimmed."}
- {"title":"7. Data Analysis","description":"This is a critical step where bioinformaticians analyze the processed sequencing data. The analysis pipeline is tailored to the project's objectives and may include tasks like genome alignment, variant calling, gene expression quantification, de novo assembly, or epigenetic profiling."}
- {"title":"8. Data Interpretation and Reporting","description":"The analyzed data is interpreted in the context of the research question. A comprehensive report is generated, summarizing the findings, methodology, and key insights. This report is then delivered to the user."}
- {"title":"9. Data Archiving and Storage","description":"Raw and processed data are typically archived and stored securely by the core facility for a specified period, allowing for future reference or re-analysis if needed."}
- {"title":"10. Follow-up and Collaboration","description":"The core facility may offer follow-up consultations for further interpretation of results or discussions on subsequent research phases. Collaboration can extend to manuscript preparation and grant applications."}
Genomics Core Facilities Cost In Liberia
Understanding the cost of genomics core facilities in Liberia is crucial for researchers and institutions looking to conduct advanced biological studies. However, Liberia's specific pricing for such specialized services is not widely standardized or publicly available in the same way as in more developed nations. The costs are heavily influenced by a range of factors, making it difficult to provide precise, universally applicable price ranges. These factors include the complexity of the genomic service required, the consumables and reagents used, the expertise of the personnel involved, the technology platforms employed, and the overhead associated with operating a specialized lab in the Liberian context. Furthermore, currency fluctuations and import duties on specialized equipment and reagents significantly impact the final cost in Liberian Dollars (LRD). Given the nascent stage of widespread genomics infrastructure in Liberia, many services might be provided on a project-by-project basis, with costs negotiated individually or through specific research grants. Estimates often rely on international pricing benchmarks, adjusted for local economic realities, import costs, and availability of skilled labor.
| Service Type (Illustrative) | Estimated Range (LRD per sample) | Notes/Assumptions |
|---|---|---|
| Basic DNA Extraction | 5,000 - 15,000 | Assumes standard kit usage; quality can vary. |
| Sanger Sequencing (per reaction) | 7,500 - 20,000 | Higher end reflects international reagent costs and shipping. |
| Targeted Gene Sequencing (e.g., PCR-based amplification of a few genes) | 20,000 - 75,000 | Includes basic library prep and sequencing. |
| Whole Genome/Exome Sequencing (basic library prep & sequencing) | 150,000 - 750,000+ | Highly variable based on platform, read depth, and sample numbers. Often dependent on grant funding. |
| RNA Sequencing (basic library prep & sequencing) | 180,000 - 800,000+ | Similar variability to WGS/WES. Includes rRNA depletion/poly-A selection. |
| Bioinformatics Analysis (per project, basic interpretation) | 50,000 - 300,000+ | Depends on data size and complexity of analysis required. |
Key Pricing Factors for Genomics Core Facilities in Liberia
- Type of Genomic Service: Sequencing (whole genome, exome, targeted), genotyping, gene expression analysis (RNA-Seq), epigenomics (ChIP-Seq, bisulfite sequencing), etc.
- Reagent and Consumable Costs: The cost of DNA/RNA extraction kits, sequencing reagents, PCR components, and other laboratory consumables.
- Technology Platform: The specific sequencing technology (e.g., Illumina, PacBio, Oxford Nanopore) and associated instrument maintenance costs.
- Personnel Expertise: The cost of trained scientists, bioinformaticians, and technicians required to operate the equipment and analyze data.
- Data Analysis and Bioinformatics: The complexity and duration of data processing, alignment, variant calling, and interpretation.
- Sample Type and Quality: The number of samples, their condition, and any pre-processing required.
- Turnaround Time: Rush services or expedited processing often incur higher charges.
- Overhead Costs: Facility maintenance, electricity, security, and administrative support.
- Import Duties and Logistics: Taxes and shipping costs for specialized equipment and reagents imported into Liberia.
- Currency Exchange Rates: Fluctuations in the Liberian Dollar (LRD) against major international currencies like the USD.
Affordable Genomics Core Facilities Options
Accessing high-throughput genomics services can be a significant investment for research institutions and individual labs. Fortunately, there are several affordable genomics core facility options and cost-saving strategies that can make cutting-edge genomic analysis accessible. This guide explores these options, focusing on how to leverage value bundles and implement smart cost-saving measures.
| Strategy | Description | Benefits | Considerations |
|---|---|---|---|
| Value Bundles | Core facilities often offer bundled services (e.g., library preparation + sequencing + basic analysis) at a discounted rate compared to individual service pricing. This can streamline workflows and provide predictable costs. | Cost savings, simplified budgeting, integrated workflow, guaranteed compatibility between services. | Ensure the bundle meets your specific project needs. May be less flexible for highly customized projects. |
| Bulk Discounts & Tiered Pricing | Negotiating discounts for high-volume sample submissions or participating in tiered pricing structures based on project size. | Significant cost reduction for large-scale projects, encourages long-term partnerships. | Requires commitment to a certain volume of samples; necessitates accurate forecasting. |
| Internal vs. External Pricing | If part of a larger institution, understand the pricing differences between internal users (who may be subsidized) and external clients. | Access to potentially subsidized rates, strengthens internal research infrastructure. | May require specific institutional affiliation or grants. |
| Standardized Workflows & Protocols | Utilizing core facilities that offer standardized, optimized workflows for common applications (e.g., WGS, RNA-Seq). This reduces custom assay development costs. | Faster turnaround times, reduced costs due to established protocols, higher reproducibility. | May not be suitable for highly novel or niche experimental designs. |
| Data Analysis Packages | Many cores offer tiered data analysis packages. Opting for a basic or standard package instead of extensive custom bioinformatics can save considerable costs. | Controlled expenditure on data analysis, access to expert interpretation. | Ensure the chosen package provides sufficient depth for your research questions. Custom analysis may still be necessary. |
| Grant Funding & Subsidies | Actively seek out grant opportunities or institutional subsidies that can offset core facility costs. | Reduces out-of-pocket expenses significantly, enables more ambitious projects. | Grant application process can be time-consuming; requires eligibility and a strong research proposal. |
| Sample Pooling | For certain applications (e.g., variant discovery in large populations), pooling samples can reduce the number of sequencing runs required, thereby lowering costs. | Drastic cost reduction for specific study designs. | Requires careful experimental design and statistical considerations; not suitable for all applications. |
| Instrument Time Sharing / Access | If your institution has its own core but lacks specific instruments, explore partnerships for shared access to specialized equipment. | Access to advanced technology without direct capital investment. | Requires strong inter-institutional collaboration and clear usage agreements. |
Key Affordable Genomics Core Facility Options
- University Core Facilities: Often the most cost-effective option for affiliated researchers. They benefit from shared resources, bulk purchasing power, and subsidized staffing. These facilities are typically managed by the university and may offer tiered pricing based on user status (internal vs. external).
- Consortium or Shared Core Facilities: Groups of institutions pooling resources to create a shared core facility. This model allows for greater instrument investment and specialization, leading to lower per-sample costs for all participating members.
- Non-Profit Genomics Centers: Many non-profit organizations are dedicated to advancing genomics research and offer services at competitive prices, often with a mission to support academic and research endeavors. They may also offer grants or reduced pricing for specific research areas.
- Commercial "Pay-as-you-go" Cores with Academic Discounts: While for-profit, many commercial core facilities offer substantial discounts for academic researchers. They often have highly specialized equipment and expertise, and their "pay-as-you-go" model can be flexible for projects of varying scale.
- Outsourcing to Lower-Cost Geographic Regions: For certain types of sequencing or analysis, outsourcing to core facilities located in regions with lower operational costs can be a significant cost-saver. This requires careful consideration of turnaround times and shipping logistics.
- Collaborative 'In-Kind' Agreements: Partnering with other labs or institutions where you might share access to specific equipment or expertise in exchange for a reduced service fee from their core facility.
Verified Providers In Liberia
In Liberia's evolving healthcare landscape, access to verified and credible healthcare providers is paramount. Franance Health stands out as a leading organization that rigorously vets and credentializes healthcare professionals and facilities, ensuring that patients receive safe, effective, and high-quality care. This commitment to verification offers a critical layer of trust and transparency in a sector where information can be fragmented. By choosing Franance Health-credentialed providers, individuals are not just selecting a doctor or a clinic; they are opting for a standard of excellence backed by a thorough and objective evaluation process. This dedication to quality assurance benefits patients, healthcare professionals, and the overall health system in Liberia.
| Credentialing Aspect | Franance Health's Verification Process | Benefit to Patients |
|---|---|---|
| Educational Qualifications | Verification of degrees, diplomas, and certifications from recognized institutions. | Ensures providers possess the foundational knowledge and skills required for their practice. |
| Professional Experience | Thorough review of work history, including references and practice evaluations. | Confirms practical application of knowledge and experience in real-world healthcare settings. |
| Licensure and Registration | Confirmation of valid and active licenses and registrations with relevant Liberian medical boards. | Guarantees providers are legally authorized to practice medicine in the country. |
| Criminal Background Checks | Screening for any history of criminal activity that could compromise patient safety. | Protects patients from practitioners with a history of misconduct. |
| Continuing Professional Development (CPD) | Assessment of participation in ongoing training and education to maintain up-to-date knowledge and skills. | Ensures providers are current with the latest medical advancements and best practices. |
| Ethical Conduct Review | Evaluation of adherence to professional codes of conduct and ethical guidelines. | Promotes a patient-centered approach and trustworthy professional relationships. |
Why Franance Health Credentials Matter
- Enhanced Patient Safety: Franance Health's rigorous credentialing process includes background checks, verification of educational qualifications, and assessment of professional experience, significantly reducing the risk of unqualified practitioners.
- Improved Quality of Care: Credentials signify that providers have met established standards of competence and ethical practice, leading to better diagnostic accuracy, treatment outcomes, and patient satisfaction.
- Increased Trust and Transparency: The Franance Health mark of verification provides patients with confidence and clarity, empowering them to make informed decisions about their healthcare.
- Professional Accountability: Credentialed providers are held to a higher standard of professional conduct, fostering a culture of accountability within the healthcare sector.
- Streamlined Healthcare Access: By identifying and promoting verified providers, Franance Health simplifies the process of finding reliable healthcare services, especially in remote or underserved areas.
- Support for Healthcare System Development: The organization's work contributes to building a more robust and trustworthy healthcare infrastructure in Liberia, attracting investment and fostering innovation.
Scope Of Work For Genomics Core Facilities
This Scope of Work outlines the technical deliverables and standard specifications for the Genomics Core Facilities. It details the services provided, expected outputs, and quality control measures to ensure reliable and reproducible genomic data generation.
| Service Area | Technical Deliverable | Standard Specification/Metric | Quality Control Measure |
|---|---|---|---|
| Library Preparation (NGS) | Sequencing-ready libraries | Library yield: > 10ng/µL; Insert size distribution: specified range (e.g., 300-500 bp); Adapter dimer content: < 5% | Agilent Bioanalyzer or similar fragment analyzer for size distribution and quantification; qPCR for accurate library quantification. |
| Sequencing (NGS) | Raw sequencing data (FASTQ files) | Read length: specified (e.g., 150 bp paired-end); Base quality: Phred score > Q30 for > 80% of bases; Read quality score: > 20 on average; Sequencing depth: target coverage based on experimental design. | Illumina sequencing platform QC metrics; Post-sequencing data QC using FastQC or similar tools; De novo assembly quality assessment (if applicable). |
| DNA/RNA Extraction | High-quality DNA/RNA samples | DNA concentration: > 50ng/µL; RNA concentration: > 20ng/µL; A260/A280 ratio: 1.8-2.0 (DNA); 1.9-2.2 (RNA); A260/A230 ratio: > 1.8; RNA integrity number (RIN): > 7.0 (for RNA-seq). | Qubit or NanoDrop spectrophotometer for concentration and purity assessment; Agilent Bioanalyzer or TapeStation for RNA integrity (RIN) and DNA fragment analysis. |
| Genotyping | Genotype calls | Call rate: > 95%; SNP accuracy: > 99% (validated against known samples); Minor Allele Frequency (MAF) threshold for calling: specified. | In-house reference panel for quality control; Cluster separation analysis; Concordance checks with known genotypes. |
| Single-cell RNA-seq | Cellular barcodes and UMIs (FASTQ files) | Cell recovery rate: target number of cells based on input; Viability: > 80%; Gene detection per cell: average number of genes detected; UMI count per cell: average UMIs detected. | Cell strainer and Countess/Vi-CELL for cell counting and viability; Flow cytometry for cell sorting and viability assessment; Loupe browser or similar for initial visual QC of cell clustering and gene expression. |
| Bioinformatics Support | Processed data files (e.g., BAM, VCF, normalized gene counts) | Data analysis pipelines: reproducible and documented; Report generation: including key findings, QC metrics, and visualizations; Version control for software and reference genomes. | Unit testing of analysis scripts; Data visualization for key results; Peer review of analysis approaches and outputs. |
Key Services Offered
- Next-Generation Sequencing (NGS) library preparation and sequencing (Illumina platforms).
- DNA/RNA extraction and quality assessment.
- Genotyping services (e.g., SNP arrays, ddRAD-seq).
- Single-cell RNA sequencing (scRNA-seq) library preparation and initial QC.
- Bioinformatics support for data analysis (variant calling, differential gene expression, etc.).
- Consultation and experimental design assistance.
Service Level Agreement For Genomics Core Facilities
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Genomics Core Facilities. It aims to ensure reliable and efficient access to services for researchers.
| Service Component | Uptime Guarantee | Initial Response Time (Business Hours) | Resolution Target |
|---|---|---|---|
| Sequencing Instruments (e.g., Illumina NovaSeq, PacBio Sequel) | 99.5% (excluding scheduled maintenance) | 4 business hours | 24-48 business hours (for non-complex issues) |
| Bioinformatics Computing Cluster | 99.8% | 2 business hours | 4-8 business hours (for system issues) |
| Data Storage and Archiving | 99.9% | 4 business hours | 8-12 business hours (for access/retrieval issues) |
| Technical Support (general inquiries, troubleshooting) | N/A (support is a service, not a system) | 8 business hours | 24-48 business hours (for resolution, depending on complexity) |
| Library Preparation Services (scheduled appointments) | N/A (service delivery based on schedule) | 1 business day (for scheduling confirmation) | As per project timeline agreed upon with researcher |
Key Service Components and Guarantees
- Uptime: The Genomics Core Facilities will strive for a 99.5% uptime for critical instrumentation and computational resources, excluding scheduled maintenance and unforeseen outages.
- Response Times: Service requests and technical support inquiries will be addressed within defined timeframes.
- Data Accessibility: Ensuring secure and timely access to generated genomic data.
- Reporting: Regular reporting on service availability and performance metrics.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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