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DICOM Node Integration & Routing Service in Liberia
Engineering Excellence & Technical Support
DICOM Node Integration & Routing Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Seamless DICOM Node Integration
Enables effortless connection and interoperability between diverse medical imaging modalities and PACS systems within Liberia, ensuring smooth data flow across healthcare facilities.
Intelligent DICOM Routing
Implements advanced rules-based routing of DICOM studies to designated repositories or destinations, optimizing workflow efficiency and ensuring timely access to critical patient data for Liberian clinicians.
Robust Data Security & Compliance
Provides secure transmission and storage of sensitive patient information, adhering to relevant data privacy standards, to safeguard medical records within Liberia's healthcare ecosystem.
What Is Dicom Node Integration & Routing Service In Liberia?
The DICOM Node Integration & Routing Service in Liberia refers to the established infrastructure and protocols enabling the seamless and secure exchange of medical imaging and related information (as defined by the Digital Imaging and Communications in Medicine - DICOM standard) between disparate healthcare entities within the Liberian healthcare system. This service is critical for modernizing healthcare delivery, improving diagnostic accuracy, and facilitating collaborative patient care by ensuring interoperability between Picture Archiving and Communication Systems (PACS), Imaging Modalities, and other clinical information systems. It involves the configuration, management, and maintenance of DICOM network nodes, including their AE (Application Entity) titles, network addresses, and the definition of routing rules to direct DICOM objects to their intended destinations. This service underpins the ability of Liberian healthcare providers to share patient imaging studies for consultation, referral, and continuity of care, regardless of the originating or receiving facility's location or vendor-specific equipment.
| Stakeholder Group | Requirement for DICOM Node Integration & Routing Service | Typical Use Cases |
|---|---|---|
| Hospitals and Large Healthcare Facilities | Essential for centralizing imaging data, enabling inter-departmental sharing, and facilitating remote consultations. Requires robust routing to manage high volumes of DICOM traffic. | Transfer of studies from modalities (CT, MRI, X-ray) to PACS; Routing of images to referring physicians' workstations; Sending studies to external teleradiology providers; Integration with RIS/HIS for order reconciliation. |
| Radiology Clinics and Imaging Centers | Crucial for efficient image acquisition, storage, and retrieval. Enables seamless transfer of studies to referring physicians and hospitals for interpretation or further management. | Receiving orders from EHRs; Sending interpreted reports back to originating facilities; Archiving images for long-term retention; Providing image access for second opinions. |
| Referral Physicians and Specialists | Requires reliable access to patient imaging studies from various sources to inform diagnosis and treatment decisions. Needs to receive DICOM data in a format compatible with their viewing software. | Retrieving patient scans from hospital PACS for review; Accessing imaging studies sent from remote clinics; Integrating imaging viewers into their EMR systems. |
| Teleradiology Service Providers | Fundamental for receiving imaging studies from Liberian facilities for remote interpretation and reporting. Requires secure and efficient transmission of large datasets. | Receiving DICOM studies from Liberian hospitals for off-site interpretation; Sending back DICOM-compatible reports and images; Managing multiple incoming DICOM connections. |
| Ministry of Health and Public Health Agencies | Supports national health initiatives by enabling aggregated data analysis, epidemiological tracking, and quality assurance through access to anonymized or aggregated imaging data. | Facilitating public health surveillance by enabling analysis of imaging trends; Supporting national quality improvement programs for diagnostic imaging; Enabling disaster response by tracking imaging resources. |
| Medical Equipment Vendors and Integrators | Responsible for ensuring their modalities and PACS/RIS solutions are DICOM-compliant and can integrate with existing Liberian healthcare network infrastructure. | Configuring DICOM AE titles and network settings on new installations; Testing interoperability with existing systems; Providing technical support for DICOM connectivity issues. |
Key Components and Responsibilities of DICOM Node Integration & Routing Service
- AE Title Management: Assigning and registering unique Application Entity (AE) titles for all DICOM-compliant devices and systems within the Liberian healthcare network. This ensures that each node is uniquely identifiable for communication purposes.
- Network Configuration: Establishing and maintaining the network infrastructure (TCP/IP protocols, ports) required for DICOM communication between nodes. This includes configuring firewalls, VPNs, and ensuring network accessibility.
- DICOM Association Establishment: Managing the process of establishing DICOM associations between sending and receiving AE titles. This involves negotiation of presentation contexts for the specific DICOM services (e.g., C-STORE, C-FIND, C-MOVE) to be used.
- Routing Rule Definition: Implementing and enforcing rules for the intelligent routing of DICOM objects (images, reports, structured reports) based on various criteria, such as patient ID, study instance UID, modality type, destination AE title, or healthcare provider network segmentation.
- Security Implementation: Ensuring the secure transmission of sensitive patient data through encryption (e.g., TLS/SSL), authentication, and access control mechanisms compliant with national healthcare data protection regulations in Liberia.
- Workflow Integration: Integrating DICOM routing with existing clinical workflows, including Order Entry, RIS (Radiology Information System), and EHR (Electronic Health Record) systems, to automate image retrieval and distribution.
- Monitoring and Troubleshooting: Continuously monitoring DICOM network traffic for performance issues, connection errors, and security breaches. Providing diagnostic tools and expertise to resolve integration and routing problems.
- Vendor Interoperability: Facilitating communication between DICOM devices and systems from different vendors, overcoming proprietary implementations through adherence to DICOM standards.
- Data Archiving and Retrieval: Supporting the mechanisms for archiving DICOM objects in PACS and enabling efficient retrieval for clinical review and research purposes.
- Compliance and Auditing: Ensuring that all DICOM node integrations and routing practices comply with Liberian healthcare regulations and maintaining audit trails of data access and transfer.
Who Needs Dicom Node Integration & Routing Service In Liberia?
The DICOM Node Integration & Routing Service is a critical infrastructure component for any healthcare system aiming to achieve efficient and secure sharing of medical imaging data. In Liberia, where the healthcare sector is undergoing modernization and digital transformation, this service addresses a growing need for improved interoperability and streamlined workflows for medical imaging. It enables disparate PACS (Picture Archiving and Communication Systems), modalities (imaging devices like X-ray, CT, MRI), and workstations to communicate seamlessly, ensuring that images are sent to the correct destination and can be accessed when and where needed. This facilitates better diagnosis, collaboration among specialists, and the establishment of robust telemedicine capabilities.
| Customer Type | Key Departments/Users | Primary Needs Addressed |
|---|---|---|
| Hospitals (Public & Private) | Radiology, Cardiology, Neurology, Oncology, Emergency, Surgery, Pediatrics | Interdepartmental image sharing, remote consultations, efficient workflow, disaster recovery for imaging data, support for new imaging modalities. |
| Diagnostic Imaging Centers | Radiology Technicians, Radiologists, Administration | Efficient image transfer to referring physicians/hospitals, reduced turnaround times for reports, scalability for increasing patient volumes, integration with reporting systems. |
| Specialty Clinics (e.g., Cardiology, Neurology) | Cardiologists, Neurologists, Technicians | Access to relevant imaging studies for patient management, seamless integration with existing EMR/EHR systems, ability to receive images from other facilities. |
| Public Health Agencies | Epidemiologists, Researchers, Public Health Officers | Data aggregation for disease surveillance and research (anonymized/de-identified), monitoring imaging utilization trends, supporting national health initiatives. |
| Medical Schools & Teaching Hospitals | Radiology Faculty, Medical Students, Residents | Educational access to a diverse range of imaging cases, training on modern PACS and imaging workflows, facilitating research collaborations. |
| Telemedicine Providers | Remote Radiologists, Specialists, IT Support | Secure and reliable transfer of imaging studies for remote interpretation, enabling access to specialist expertise in underserved areas, integration with telemedicine platforms. |
| Government Health Ministries | IT Departments, Policy Makers, Health Information Officers | Standardization of imaging data exchange, national health information infrastructure development, oversight and management of health data, planning for future healthcare digital strategies. |
Target Customers & Departments in Liberia
- Hospitals (Public and Private)
- Diagnostic Imaging Centers
- Specialty Clinics
- Radiology Departments
- Cardiology Departments
- Neurology Departments
- Oncology Departments
- Pathology Departments (for digital pathology integration)
- Public Health Agencies (for data aggregation and research)
- Tertiary Care Referral Centers
- Medical Schools and Teaching Hospitals
- Telemedicine Providers
- Government Health Ministries and Departments
Dicom Node Integration & Routing Service Process In Liberia
The DICOM Node Integration & Routing Service in Liberia facilitates the seamless exchange of medical imaging data between healthcare facilities and imaging centers. This service ensures that DICOM (Digital Imaging and Communications in Medicine) data is accurately transmitted, stored, and routed according to established protocols and local healthcare needs. The workflow, from initial inquiry to the successful execution of data transfer and routing, is a structured process designed for efficiency and reliability.
| Phase | Key Activities | Deliverables/Outcomes |
|---|---|---|
| Inquiry & Needs Assessment | Initial contact, understanding basic requirements. | Service request, preliminary understanding of scope. |
| Consultation & Scoping | Detailed discussion of needs, infrastructure review, defining scope of work. | Project scope document, estimated timeline and resources. |
| Technical Assessment & Planning | On-site or remote technical evaluation, network analysis, solution design. | Technical assessment report, integration plan, routing strategy. |
| Node Configuration & Setup | Installation and configuration of DICOM node software/hardware, network settings. | Configured DICOM node, operational AE titles, established network connections. |
| Integration with Existing Systems | Connecting DICOM node to PACS, RIS, EHR, and imaging devices. | Successful data exchange with internal systems, workflow integration. |
| Routing Rule Definition | Configuring specific rules for data distribution based on criteria. | Defined and tested routing logic, automated data routing. |
| Testing & Validation | DICOM conformance testing, image transfer, query/retrieve verification. | Validation reports, successful test transmissions, certified DICOM compliance. |
| Pilot Deployment & User Training | Limited live testing, user familiarization and skill development. | Pilot feedback, trained end-users, refined workflow. |
| Full Deployment & Go-Live | Complete activation of the service, live DICOM data flow. | Fully operational DICOM node, active data routing, integrated clinical workflow. |
| Monitoring & Optimization | Ongoing system performance tracking, issue identification, fine-tuning. | Performance reports, optimized data flow, proactive issue resolution. |
| Troubleshooting & Support | Responding to and resolving technical issues, providing assistance. | Resolved incidents, ongoing technical assistance, minimized downtime. |
| Audits & Updates | Reviewing configurations, applying necessary software changes. | Updated documentation, enhanced security, improved functionality. |
DICOM Node Integration & Routing Service Workflow in Liberia
- Inquiry & Needs Assessment: Healthcare facilities (hospitals, clinics, imaging centers) requiring DICOM integration and routing services initiate contact with the service provider.
- Consultation & Scoping: The service provider engages in detailed consultations to understand the facility's specific needs, including existing IT infrastructure, PACS (Picture Archiving and Communication System) capabilities, data volume, and desired routing rules.
- Technical Assessment & Planning: A thorough assessment of the facility's network infrastructure, hardware, and software is conducted to determine compatibility and identify any necessary upgrades or configurations. A comprehensive integration and routing plan is developed.
- Node Configuration & Setup: The DICOM node (software/hardware) is configured at the client facility. This involves setting up DICOM association parameters, AE (Application Entity) titles, network addresses, and security settings.
- Integration with Existing Systems: The DICOM node is integrated with the facility's PACS, RIS (Radiology Information System), EHR (Electronic Health Record) system, and other relevant medical imaging equipment.
- Routing Rule Definition: Specific routing rules are defined within the service, dictating where DICOM studies should be sent based on various criteria such as modality, referring physician, examination type, or destination facility.
- Testing & Validation (DICOM Conformance): Rigorous testing is performed to ensure that the integrated node conforms to DICOM standards and can establish associations with other DICOM entities. This includes testing image sending, receiving, and query/retrieve functionalities.
- Pilot Deployment & User Training: A pilot phase is initiated to test the integrated system in a live environment. End-users (radiologists, technologists, IT staff) receive comprehensive training on operating the DICOM node and understanding the routing workflow.
- Full Deployment & Go-Live: Upon successful pilot testing, the DICOM node integration and routing service is fully deployed. Real-time DICOM data exchange and routing commence according to the defined rules.
- Monitoring & Performance Optimization: Continuous monitoring of the DICOM node's performance, network traffic, and data integrity is conducted. Adjustments and optimizations are made to ensure smooth and efficient operation.
- Troubleshooting & Support: The service provider offers ongoing technical support and troubleshooting to address any issues that may arise, ensuring minimal disruption to clinical operations.
- Regular Audits & Updates: Periodic audits of the routing rules and system configurations are performed to ensure compliance and adapt to evolving healthcare needs. Software updates and patches are applied as necessary.
Dicom Node Integration & Routing Service Cost In Liberia
Integrating DICOM (Digital Imaging and Communications in Medicine) nodes and establishing a routing service in Liberia involves various costs influenced by several factors. These factors determine the overall investment required for a healthcare institution to ensure seamless and secure transfer of medical imaging data within the country and potentially for external access. The pricing can vary significantly based on the complexity of the integration, the scale of the operation, the chosen technology stack, and the expertise of the service provider.
| Service Component | Estimated Cost Range (Liberian Dollar - LRD) | Notes |
|---|---|---|
| Initial Setup & Integration (Per Node/System) | 150,000 - 800,000 LRD | Covers configuration, basic testing, and initial integration of imaging modalities, PACS, or RIS. |
| DICOM Routing Software License (Annual/Perpetual) | 200,000 - 1,500,000+ LRD | Varies greatly by vendor, features, and user count. Subscription models are common. |
| Server Hardware (if required) | 300,000 - 1,000,000+ LRD | Depends on specifications (CPU, RAM, storage) and redundancy needs. Local availability can impact pricing. |
| Network Upgrades/Specialized Connectivity | 100,000 - 750,000+ LRD | For improved bandwidth, reliability, or secure VPNs. Highly dependent on existing infrastructure. |
| Customization & Development | 500,000 - 2,500,000+ LRD | If bespoke solutions are needed. Billed hourly or as a project fee. |
| Ongoing Support & Maintenance (Annual) | 100,000 - 600,000+ LRD | Typically 15-25% of the initial software/hardware cost, or a retainer for IT support. |
| Training & User Onboarding | 50,000 - 250,000 LRD | Per training session or for the entire team. |
| Consultation & Project Management | Negotiable (often bundled with service fees) | Can be a separate fee or integrated into the overall project cost. |
| Total Estimated Project Cost (Small to Medium Scale) | 1,000,000 - 7,000,000+ LRD | This is a broad estimate and can increase significantly for larger, more complex implementations. |
Key Pricing Factors for DICOM Node Integration & Routing Services in Liberia
- Scope of Integration: The number of DICOM nodes to be integrated (e.g., imaging modalities like X-ray, CT, MRI, PACS servers, RIS, EMRs) directly impacts the complexity and cost. Integrating more nodes requires more effort in configuration, testing, and interoperability management.
- Data Volume & Throughput: The volume of DICOM images generated and the required transfer speed (throughput) influence the necessary bandwidth, storage, and processing power. Higher volumes and faster transfers generally incur higher costs for infrastructure and potentially licensing.
- Network Infrastructure: The existing network capabilities of the healthcare facility and the availability of reliable internet connectivity in Liberia are critical. Upgrades to network hardware, dedicated lines, or the need for specialized secure network solutions (e.g., VPNs) will add to the cost.
- Software Licensing: DICOM routing software, PACS middleware, and any associated data management or archival solutions will have licensing fees. These can be perpetual licenses or subscription-based, impacting upfront versus ongoing costs.
- Hardware Requirements: Depending on the chosen solution, dedicated servers for routing, storage, or proxy services might be needed. The cost of these hardware components in Liberia, including potential import duties, needs to be considered.
- Customization & Development: If off-the-shelf solutions do not meet specific workflow requirements, custom development or significant customization of existing software may be necessary, leading to higher professional service costs.
- Security & Compliance: Implementing robust security measures such as encryption, access controls, audit trails, and potentially compliance with any local or international healthcare data regulations (if applicable) adds to the overall cost of implementation and ongoing maintenance.
- Service Provider Expertise & Support: The reputation, experience, and geographic presence of the service provider are significant factors. Local Liberian IT companies with DICOM expertise might charge differently than international providers. Ongoing support and maintenance agreements also contribute to the cost.
- Training: Training for IT staff and clinical users on the new DICOM routing system is essential for its successful adoption and utilization, adding to the training expenses.
- Consultation & Project Management: Initial consultation, system design, planning, and ongoing project management are crucial for a successful integration and will be factored into the service provider's fees.
Affordable Dicom Node Integration & Routing Service Options
Integrating DICOM nodes and establishing robust routing services is crucial for modern healthcare imaging workflows. This service focuses on providing affordable and efficient solutions, ensuring seamless data exchange between PACS, modalities, and other DICOM-compliant devices. We offer flexible value bundles and implement cost-saving strategies to make advanced DICOM integration accessible to a wider range of healthcare providers.
| Value Bundle Name | Description | Key Components | Cost-Saving Focus |
|---|---|---|---|
| Basic Connectivity | Essential DICOM node integration and basic routing for smaller practices or departmental needs. | Limited number of DICOM nodes, standard routing rules, basic monitoring. | Lower upfront investment, pay-as-you-go options for scalability. |
| Standard Workflow | Comprehensive integration and routing for growing departments or clinics requiring more advanced features. | Increased node capacity, customizable routing rules, advanced monitoring & alerting, basic integration support. | Bundled services offer better per-node pricing, reduced implementation time, and simplified management. |
| Enterprise Integration | Full-featured DICOM node integration and sophisticated routing for large healthcare systems and multi-site facilities. | Unlimited node support, complex routing logic (e.g., load balancing, failover), API access for custom integrations, dedicated support, advanced security features. | Volume discounts, optimized resource utilization, potential for shared infrastructure, long-term cost reduction through efficiency. |
| Custom Solutions | Tailored integration and routing to meet unique and highly specific organizational requirements. | Bespoke integration modules, specialized routing algorithms, dedicated consulting and development. | Focus on efficiency and automation to minimize manual intervention and long-term operational costs. |
Key Features & Benefits
- Secure DICOM Node Integration: Connect your existing imaging devices and PACS securely and reliably.
- Intelligent DICOM Routing: Implement flexible rules-based routing for efficient image distribution.
- Vendor-Neutral Compatibility: Our service works with a wide array of DICOM vendors and device types.
- Scalable Infrastructure: Adapt to growing data volumes and increasing integration needs.
- Reduced IT Burden: Offload the complexity of DICOM integration and maintenance.
- Enhanced Workflow Efficiency: Streamline image access and distribution for faster diagnostics.
- Improved Data Governance: Ensure compliance with healthcare data regulations.
Verified Providers In Liberia
In Liberia's evolving healthcare landscape, ensuring access to verified and reliable medical providers is paramount. Franance Health stands out as a beacon of quality and trustworthiness, offering a network of credentialed professionals dedicated to delivering exceptional patient care. Understanding the importance of transparency and patient safety, Franance Health has implemented a rigorous verification process for all its partner providers. This meticulous approach ensures that every healthcare professional associated with Franance Health has met stringent standards of education, licensure, and ethical practice. When you choose Franance Health, you are choosing peace of mind, knowing that you are being treated by the best.
| Provider Type | Verification Criteria | Franance Health Commitment |
|---|---|---|
| General Practitioners | Valid Medical License, Minimum 3 Years Experience, Clean Disciplinary Record | Ensures accurate diagnoses and comprehensive primary care. |
| Specialists (e.g., Surgeons, Pediatricians, Cardiologists) | Board Certification, Specialized Training, Fellowship Completion (where applicable), Peer Review | Connects patients with highly skilled experts in specific medical fields. |
| Nurses (RNs, LPNs) | Registered Nurse License, Nursing School Diploma/Degree, CPR Certification | Guarantees qualified and compassionate nursing care. |
| Dentists | Dental License, DDS/DMD Degree, Continuing Education Credits | Provides access to reliable dental health services. |
| Pharmacists | Pharmacy License, Bachelor of Pharmacy Degree, Good Standing with the Pharmacy Board | Ensures safe and accurate medication dispensing. |
Why Franance Health Providers are the Best Choice:
- Rigorous Credentialing: All providers undergo a comprehensive background check and verification of their medical licenses, certifications, and educational qualifications.
- Commitment to Excellence: Franance Health partners with professionals who demonstrate a dedication to continuous learning and staying abreast of the latest medical advancements.
- Patient-Centric Approach: Our network prioritizes compassionate care, effective communication, and personalized treatment plans tailored to individual patient needs.
- Ethical Standards: Providers are held to the highest ethical standards, ensuring patient confidentiality, informed consent, and professional integrity.
- Accessibility and Convenience: Franance Health simplifies access to quality healthcare by connecting you with verified specialists and facilities across Liberia.
Scope Of Work For Dicom Node Integration & Routing Service
This Scope of Work (SoW) outlines the integration and routing services for a Digital Imaging and Communications in Medicine (DICOM) node. It details the technical deliverables and standard specifications required to ensure seamless interoperability and efficient data flow within a healthcare environment. The primary objective is to establish a robust DICOM node capable of receiving, processing, and routing imaging studies to designated destinations based on predefined rules.
| Deliverable | Description | Standard/Specification | Acceptance Criteria |
|---|---|---|---|
| DICOM Node Configuration | Installation, configuration, and initial testing of the DICOM node software (e.g., AE Title, Port, Network Address, Security settings). | DICOM Part 8: Network Communication, DICOM Part 10: Media Storage (if applicable for initial load/transfer). | DICOM node is operational, can establish AE title associations, and respond to C-STORE requests successfully. Network connectivity verified. |
| Storage Commitment Integration | Configuration of the DICOM node to act as a Storage Commitment SCP (Service Class Provider) and potentially an SCU (Service Class User) for acknowledging image storage. This involves handling N-ACTION requests. | DICOM Part 4: Service Class Specifications (Storage Commitment SOP Class). | Successful negotiation of Storage Commitment association. Node correctly processes N-ACTION requests to acknowledge image storage. Verification of status messages. |
| DICOM Routing Service Development | Development of a software service responsible for parsing incoming DICOM instances, extracting relevant attributes, and determining the appropriate destination(s) for routing. | DICOM Part 3: Information Object Definitions, DICOM Part 6: Data Dictionary, DICOM Part 7: Message Exchange (for parsing and attribute extraction). | Service can successfully parse a variety of DICOM SOP Classes. Routing logic is implemented and tested according to predefined rules. Successful routing of test instances to correct destinations. |
| Routing Rule Engine | Implementation of a flexible and configurable engine for defining routing rules. This may involve a database, configuration files, or an API for rule management. | Custom implementation based on project requirements; adherence to best practices for data management and security. | Routing rules can be easily added, modified, and removed. Rules are applied accurately and consistently to incoming DICOM instances. |
| Destination Management | Configuration and management of destination DICOM nodes (AE Titles, IP addresses, ports) to which images will be routed. | DICOM Part 8: Network Communication. | All configured destination nodes are reachable and can successfully receive DICOM images. Proper AE title resolution and communication established. |
| Security Implementation | Implementation of security measures for DICOM communication, including TLS/SSL encryption, authentication, and access control. | DICOM Part 8 Annex D: Security Profiles, HIPAA Security Rule. | DICOM communication is encrypted where specified. Access to the DICOM node and routing service is restricted to authorized personnel. Audit logs for security events are generated. |
| Error Handling and Logging | Development of robust error handling mechanisms for DICOM communication failures, routing errors, and system issues. Comprehensive logging of all DICOM transactions and service activities. | Custom implementation; adherence to industry best practices for logging and error reporting. | All errors are captured, logged with sufficient detail, and appropriate alert mechanisms are in place. Logs are easily accessible for troubleshooting. |
| Testing and Validation | Comprehensive testing of the integrated DICOM node and routing service, including unit testing, integration testing, performance testing, and user acceptance testing (UAT). | DICOM Conformance Statements (provided by vendor for the node), project-specific test plans. | All test cases are passed. UAT sign-off obtained from stakeholders. |
| Documentation | Provision of comprehensive technical documentation, including system architecture, installation guides, configuration manuals, API documentation (if applicable), troubleshooting guides, and operational procedures. | Industry best practices for technical documentation. | Documentation is clear, accurate, and complete, enabling effective operation and maintenance of the solution. |
Key Objectives and Deliverables
- Integrate the specified DICOM node into the existing network infrastructure.
- Configure the DICOM node to act as a Storage Commitment SCP/SCU.
- Implement routing rules based on DICOM attributes (e.g., Patient ID, Study Instance UID, Modality, Accession Number).
- Develop and deploy a secure and reliable DICOM routing service.
- Ensure compliance with all relevant DICOM standards and healthcare regulations (e.g., HIPAA).
- Provide comprehensive documentation for the integrated solution.
Service Level Agreement For Dicom Node Integration & Routing Service
This Service Level Agreement (SLA) outlines the guaranteed performance and availability standards for the DICOM Node Integration & Routing Service. It defines the expected response times for critical operations and the minimum uptime commitment. This SLA applies to all active and subscribed clients of the service.
| Service Metric | Target | Maximum Allowable Downtime (per month) | Consequence of Failure |
|---|---|---|---|
| Service Uptime | 99.9% | Approximately 43.8 minutes | Service credits as per the 'Remedies' section. |
| DICOM Node Registration/Update Response Time | Within 60 seconds (95% of requests) | N/A (focus on transactional success) | Escalation to Tier 2 support and root cause analysis. Potential service credits if systemic. |
| DICOM Image Routing Success Rate | 99.95% | N/A (focus on transactional success) | Investigation and resolution of failed routings. Service credits if failure rate exceeds threshold. |
| DICOM Query/Retrieve Response Time | Within 120 seconds for typical queries (90% of requests) | N/A (focus on transactional success) | Performance tuning and optimization. Potential service credits if performance degrades significantly. |
| API Availability | 99.9% | Approximately 43.8 minutes | Service credits as per the 'Remedies' section. |
Key Service Components Covered:
- DICOM Node Registration and Management
- DICOM Image Routing and Distribution
- DICOM Query/Retrieve Operations
- Data Integrity and Validation
- API Access and Management
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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