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Verified Service Provider in Liberia
C-Arm/Fluoroscopy Image Chain Repair Service in Liberia
Engineering Excellence & Technical Support
C-Arm/Fluoroscopy Image Chain Repair Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Advanced Component Diagnostics & Replacement
We specialize in precise diagnostic testing of critical C-arm and fluoroscopy components, including image intensifiers, X-ray tubes, and detector panels. Our certified technicians utilize advanced equipment to identify micro-fractures, failing circuitry, and performance degradation, ensuring timely and accurate component replacement using only OEM-grade or superior aftermarket parts, minimizing downtime and restoring optimal image clarity.
Radiation Dose Optimization & Calibration
Ensuring patient safety and diagnostic accuracy is paramount. Our service includes comprehensive calibration of radiation output, kVp, mA, and exposure times. We optimize image acquisition parameters to reduce patient dose while maintaining exceptional image quality, adhering to international radiation safety standards and ensuring your C-arm systems are operating efficiently and safely in Liberia's healthcare settings.
Image Acquisition & Workflow Integration Expertise
Beyond hardware, we understand the crucial role of image acquisition and workflow. Our technicians are adept at troubleshooting and resolving issues with image processing boards, digital acquisition systems, PACS connectivity, and DICOM compliance. We ensure seamless integration with existing hospital IT infrastructure in Liberia, facilitating efficient data transfer and access for improved clinical decision-making.
What Is C-arm/fluoroscopy Image Chain Repair Service In Liberia?
C-Arm/Fluoroscopy Image Chain Repair Service in Liberia refers to the specialized maintenance, troubleshooting, and restoration of the complete imaging system used in C-arm fluoroscopic devices. This service ensures the optimal performance and diagnostic accuracy of the X-ray imaging chain, which comprises several critical components responsible for generating, acquiring, processing, and displaying real-time radiographic images. A functional image chain is paramount for intraoperative guidance, diagnostic procedures, and interventional radiology, enabling clinicians to visualize anatomical structures and guide interventions with precision. Service intervention is typically required due to component degradation, mechanical failures, software malfunctions, or electrical faults that compromise image quality, system reliability, or overall functionality. The objective is to restore the image chain to its original operational specifications or achieve a clinically acceptable performance level, thereby minimizing downtime and ensuring patient safety.
| Who Needs C-Arm/Fluoroscopy Image Chain Repair Service in Liberia? | Typical Use Cases Requiring this Service | |||||
|---|---|---|---|---|---|---|
| Hospitals and Medical Centers: Public and private healthcare facilities equipped with C-arm fluoroscopy systems for surgical, interventional, and diagnostic procedures. | Intraoperative Orthopedic Surgery: Real-time imaging for fracture reduction, hardware placement (screws, plates), and spinal surgery. | Interventional Cardiology and Radiology: Angiography, angioplasty, stent placement, and embolization procedures. | Pain Management Clinics: Fluoroscopically guided injections for nerve blocks and epidural steroid injections. | Emergency Departments: Rapid imaging for trauma assessment and fracture identification. | Surgical Centers and Specialty Clinics: Facilities performing specific procedures requiring real-time X-ray visualization. | Diagnostic Imaging Departments: For procedures like barium studies and contrast imaging. |
Components of a C-Arm/Fluoroscopy Image Chain and Potential Failure Points
- X-ray Generator: Responsible for producing the high-voltage X-rays. Failures can manifest as inconsistent output, power fluctuations, or complete failure to generate X-rays.
- Image Intensifier (II) or Flat Panel Detector (FPD): Converts X-ray photons into visible light (II) or directly converts X-rays into electrical signals (FPD). Issues can include reduced sensitivity, image noise, artifacts, or dead pixels/lines.
- Camera/Acquisition Module: Captures the output from the II or the data from the FPD and digitizes it. Malfunctions can lead to distorted images, incorrect frame rates, or data transmission errors.
- Image Processing Unit/Workstation: Performs image enhancement, filtering, and manipulation. Software glitches, hardware failures, or corrupted data can result in poor image quality, slow processing, or system unresponsiveness.
- Monitor Display: Presents the processed images to the clinician. Failures can include dimness, color inaccuracies, flickering, or complete screen failure, impacting diagnostic interpretability.
- Cabling and Connectors: Integral for signal transmission between components. Damaged or faulty connections can lead to intermittent failures, signal loss, or image artifacts.
Who Needs C-arm/fluoroscopy Image Chain Repair Service In Liberia?
This document outlines the critical need for C-arm/fluoroscopy image chain repair services in Liberia, identifying key target customers and departments that would benefit from such specialized maintenance and technical support.
| Department | Specific Needs/Justification | Impact of Reliable C-Arm/Fluoroscopy |
|---|---|---|
| Orthopedics | Essential for fracture reduction, hardware placement, spinal surgery, and intraoperative guidance. | Enables precise surgical interventions, reduces revision surgeries, and improves patient outcomes. |
| Cardiology/Interventional Cardiology | Crucial for procedures like angiography, angioplasty, stent placement, and pacemaker implantation. | Facilitates life-saving cardiovascular interventions and diagnostic capabilities. |
| Urology | Used in lithotripsy, stent placement, and other minimally invasive procedures. | Supports effective diagnosis and treatment of urinary tract conditions. |
| Pain Management | Required for precise needle placement during nerve blocks and injections. | Improves the accuracy and efficacy of pain relief procedures. |
| General Surgery | Can be utilized for locating foreign bodies, guiding instruments during complex procedures, and for minimally invasive approaches. | Enhances surgical precision and reduces operative time. |
| Radiology/Diagnostic Imaging | Primary department for general fluoroscopic examinations, barium studies, and contrast imaging. | Ensures accurate and timely diagnostic imaging for a wide range of medical conditions. |
| Emergency Departments | Vital for rapid assessment of trauma, locating fractures, and guiding urgent interventions. | Facilitates quick and decisive care for critically injured patients. |
| Operating Rooms | Integral to numerous surgical specialties requiring real-time imaging during procedures. | Ensures intraoperative accuracy and safety. |
| Anesthesia | Used in ultrasound-guided nerve blocks and epidural placements. | Increases the success rate and safety of anesthetic procedures. |
Target Customers and Departments Requiring C-Arm/Fluoroscopy Image Chain Repair Service in Liberia:
- Hospitals (Public and Private)
- Specialized Medical Centers
- Diagnostic Imaging Centers
- Surgical Centers
- Potentially Ministry of Health facilities for centralized repair/maintenance contracts.
C-arm/fluoroscopy Image Chain Repair Service Process In Liberia
This document outlines the comprehensive workflow for C-Arm/Fluoroscopy image chain repair services in Liberia, from the initial customer inquiry to the final execution of the repair. The process is designed to be transparent, efficient, and to ensure the timely restoration of critical medical imaging equipment. It emphasizes clear communication, thorough diagnostics, and skilled execution by certified technicians.
| Phase | Key Activities | Responsibility | Duration (Estimated) |
|---|---|---|---|
| Inquiry & Initial Assessment | Receive request, gather basic info, preliminary quote | Service Provider | 1-2 business days |
| Technical Consultation & Diagnosis Planning | In-depth discussion, symptom analysis, planning diagnostics | Service Provider (Technical Specialist) | 1-2 business days |
| On-Site/Remote Diagnostics | System inspection, component testing, root cause identification | Service Provider (Certified Technician) | 1-3 business days (depending on complexity) |
| Detailed Quotation & Approval | Report findings, propose solution, present quote, client approval | Service Provider & Healthcare Facility | 2-3 business days |
| Parts Procurement & Logistics | Source and ship necessary parts to Liberia | Service Provider | 2-6 weeks (depending on part availability & shipping) |
| Repair Execution | Replace faulty components, reassemble, calibrate | Service Provider (Certified Technician) | 1-3 business days |
| Post-Repair Testing & QA | Functional tests, image quality checks, final verification | Service Provider (Certified Technician) | 1 business day |
| Documentation & Handover | Complete reports, client sign-off, equipment return to service | Service Provider (Certified Technician) | 0.5 business day |
| Follow-Up & Warranty | Post-service check, address concerns, warranty support | Service Provider | Ongoing (e.g., 1 week post-service, then per warranty terms) |
C-Arm/Fluoroscopy Image Chain Repair Service Process in Liberia
- {"title":"1. Inquiry and Initial Assessment","description":"The process begins when a healthcare facility in Liberia contacts the service provider with a request for C-Arm/Fluoroscopy image chain repair. This initial contact can be via phone, email, or a dedicated online portal. The service provider gathers basic information about the equipment (make, model, serial number), the nature of the problem (e.g., image degradation, no image, artifacts), and the facility's location. An initial assessment of urgency is made, and a preliminary quotation or estimate is provided if possible."}
- {"title":"2. Technical Consultation and Diagnosis Planning","description":"A technical specialist conducts a more in-depth consultation with the facility's biomedical engineering department or relevant personnel. This may involve asking detailed questions about the symptoms, any error messages displayed, and the equipment's maintenance history. Based on this, a preliminary diagnosis is formulated, and a plan for on-site or remote diagnostic procedures is developed. This stage also includes confirming service availability and scheduling."}
- {"title":"3. On-Site/Remote Diagnostics","description":"A certified technician is dispatched to the facility, or if feasible, remote diagnostic tools are employed. The technician performs a thorough inspection of the C-Arm/Fluoroscopy system, focusing on the image chain components (e.g., image intensifier, detector, camera, video processor, monitor). This involves specialized testing equipment to identify the root cause of the malfunction. Diagnostics may include visual inspection, electrical testing, and functional tests."}
- {"title":"4. Detailed Quotation and Approval","description":"Following the diagnostics, the service provider presents a detailed report to the facility, outlining the identified issues, the proposed repair solution, and a comprehensive quotation. This quotation includes costs for parts, labor, travel, and any necessary consumables. The facility reviews the report and quotation, and upon approval, a formal work order is issued."}
- {"title":"5. Parts Procurement and Logistics","description":"Once the quotation is approved, the service provider procures the necessary replacement parts. This involves managing inventory or ordering from manufacturers and distributors. Given the location in Liberia, logistics and customs clearance are critical considerations, and the provider ensures efficient and timely delivery of parts to the site."}
- {"title":"6. Repair Execution","description":"The certified technician returns to the facility to perform the repair. This involves disassembling affected components, replacing faulty parts, and reassembling the system. Calibration and alignment procedures are performed to ensure optimal image quality and performance according to manufacturer specifications."}
- {"title":"7. Post-Repair Testing and Quality Assurance","description":"After the repair is completed, rigorous testing is conducted to verify that the C-Arm/Fluoroscopy system is functioning correctly and that the image chain is restored to its optimal performance. This includes imaging tests, dose measurements, and a review of image quality with the facility's clinical staff. A final quality assurance check is performed by the technician."}
- {"title":"8. Documentation and Handover","description":"The technician completes all necessary documentation, including a detailed service report outlining the work performed, parts used, and test results. A handover of the fully functional equipment to the facility is conducted. Training on any new operational procedures or preventative maintenance tips may be provided to the facility's staff."}
- {"title":"9. Follow-Up and Warranty","description":"A follow-up contact is made a few days or weeks after the repair to ensure the system is performing as expected and to address any further queries. The service typically comes with a warranty on parts and labor, providing peace of mind to the healthcare facility."}
C-arm/fluoroscopy Image Chain Repair Service Cost In Liberia
The cost of C-arm/Fluoroscopy image chain repair services in Liberia can vary significantly due to several key factors. These include the complexity and nature of the malfunction, the availability of specialized parts and technicians, and the specific service provider. Routine maintenance and minor adjustments will naturally be less expensive than major component replacements or intricate repairs requiring specialized diagnostic equipment. Furthermore, imported spare parts can be subject to import duties, taxes, and transportation costs, all of which are factored into the final price. The expertise and experience of the repair technician also play a crucial role; highly skilled technicians command higher rates. Service providers may also offer different tiers of service, with emergency or on-site repairs often incurring a premium over scheduled workshop-based services. As such, establishing a definitive 'standard' cost is challenging, but a general range can be provided based on common repair scenarios.
| Service Type / Component | Estimated Cost Range (Liberian Dollar - LRD) | Notes |
|---|---|---|
| Routine Maintenance & Inspection | 15,000 - 40,000 LRD | Includes cleaning, calibration checks, and basic functional tests. |
| Minor Component Replacement (e.g., fuses, cables, basic sensors) | 25,000 - 75,000 LRD | Cost depends on the specific part and its availability. |
| Image Intensifier / Flat Panel Detector Repair | 150,000 - 500,000+ LRD | These are high-value components. Repair costs can be very high, and often replacement is more feasible. |
| X-ray Tube Replacement | 200,000 - 600,000+ LRD | Significant cost due to the specialized nature and high price of X-ray tubes. |
| Collimator or Mechanical Arm Adjustments/Repair | 30,000 - 100,000 LRD | Depending on the severity of the mechanical issue. |
| Power Supply Unit (PSU) Repair/Replacement | 50,000 - 150,000 LRD | Cost varies with the complexity and model of the PSU. |
| Software/Firmware Troubleshooting & Updates | 20,000 - 60,000 LRD | If the issue is software-related and can be resolved by a technician. |
| Emergency Call-Out Fee | 10,000 - 30,000 LRD | In addition to the repair costs, for immediate service. |
| Diagnostic Fee (if no repair is performed) | 15,000 - 30,000 LRD | For assessing the problem without undertaking repairs. |
Key Pricing Factors for C-Arm/Fluoroscopy Image Chain Repair in Liberia
- Nature and Complexity of the Malfunction (e.g., image artifact, power issue, mechanical failure)
- Required Spare Parts (availability, origin, and cost of imported components)
- Technician Expertise and Experience (specialized training in C-arm/fluoroscopy systems)
- Service Provider's Overhead and Reputation
- Urgency of the Repair (emergency vs. scheduled service)
- Location of Service (on-site vs. workshop repair)
- Diagnostic Equipment Required for Troubleshooting
- Import Duties, Taxes, and Logistics for Spare Parts
Affordable C-arm/fluoroscopy Image Chain Repair Service Options
Maintaining the operational integrity of your C-arm and fluoroscopy imaging systems is crucial for patient care and efficient workflow. When faced with a malfunctioning image chain, finding reliable and affordable repair services becomes a top priority. This guide explores various repair service options, focusing on value bundles and cost-saving strategies to minimize downtime and expense.
| Strategy | Description | Cost-Saving Benefit |
|---|---|---|
| Value Bundles | Packages that combine multiple services, such as diagnostics, repair, and preventative maintenance, often at a discounted rate compared to individual service purchases. | Reduced overall service expenditure through bundled pricing. Predictable maintenance costs. |
| Preventative Maintenance Contracts | Regularly scheduled inspections and maintenance designed to identify and address potential issues before they lead to major component failures. | Avoids costly emergency repairs and extends the lifespan of the equipment, reducing the need for premature replacement. |
| Component-Level Repair | Focuses on repairing individual faulty parts within the image chain (e.g., power supply, amplifier board) rather than replacing the entire module or system. | Significantly cheaper than replacing entire units. Maximizes the use of existing infrastructure. |
| Refurbished/Exchange Parts | Utilizing pre-owned, reconditioned, and tested components that meet original specifications. Often comes with a warranty. | Substantial cost savings compared to new parts. Faster turnaround time than ordering new in some cases. |
| Negotiating Service Agreements | Proactively discussing terms, pricing, and response times with service providers before a breakdown occurs. Exploring multi-year contracts for potential discounts. | Secures favorable pricing and service levels. Can leverage bulk purchasing power if multiple units are covered. |
| Multi-Vendor Service Providers | Engaging with ISOs that service multiple C-arm and fluoroscopy brands can streamline maintenance and potentially lead to volume discounts. | Consolidates service providers, potentially leading to simplified billing and better negotiation power. |
| Training In-House Staff | Investing in training your biomedical team to handle basic troubleshooting, diagnostics, and even minor repairs. | Reduces reliance on external technicians for routine issues, saving on call-out fees and labor costs. |
| Prioritizing Essential Repairs | Differentiating between critical system failures impacting patient care and non-critical issues that can be addressed later. | Avoids unnecessary expenditures on minor issues when resources are limited. Focuses spending on immediate operational needs. |
Understanding C-Arm/Fluoroscopy Image Chain Repair Service Options
- Manufacturer Repair: While offering genuine parts and expertise, this is often the most expensive option. It's typically best for systems still under warranty or requiring highly specialized, proprietary component replacements.
- Third-Party Independent Service Organizations (ISOs): These companies specialize in repairing a wide range of medical equipment, including C-arms and fluoroscopy systems. They often offer more competitive pricing than manufacturers and can be very knowledgeable about various brands and models. Many ISOs have depot repair capabilities, where you ship the faulty component for repair.
- On-Site Repair: For immediate needs, on-site repair by an ISO can minimize downtime. Technicians travel to your facility to diagnose and fix the issue.
- Component-Level Repair (Depot Repair): Instead of replacing an entire module, skilled technicians can repair individual components within the image chain. This is often more cost-effective for specific part failures.
- Refurbished/Exchange Units: Purchasing or exchanging a refurbished component can be a significantly cheaper alternative to buying new. Reputable providers offer warranties on these parts.
- Service Contracts: While an upfront investment, comprehensive service contracts can offer predictable costs and include preventative maintenance, which can reduce the likelihood of major failures.
- Internal Biomedical Engineering Departments: If your facility has a robust in-house biomedical team, they may be equipped to handle certain repairs, especially common issues or routine maintenance.
Verified Providers In Liberia
In the complex landscape of healthcare provision in Liberia, identifying trusted and credentialed providers is paramount for ensuring quality care and patient safety. Franance Health stands out as a leading organization, distinguishing itself through its rigorous credentialing process and unwavering commitment to excellence. This document details the key aspects of Franance Health's credentials and explains why they represent the optimal choice for healthcare services in Liberia.
| Why Franance Health Represents the Best Choice | Explanation |
|---|---|
| Uncompromising Quality of Care: | Franance Health's stringent credentialing ensures that patients are treated by highly qualified and competent healthcare professionals, minimizing the risk of errors and maximizing the effectiveness of treatment. |
| Enhanced Patient Safety: | The thorough verification processes and continuous monitoring embedded in Franance Health's system directly contribute to a safer healthcare environment for all patients. |
| Access to Trusted Professionals: | By entrusting Franance Health, individuals and organizations gain access to a network of healthcare providers who have been vetted for their integrity, expertise, and commitment to ethical practice. |
| Peace of Mind: | Knowing that healthcare providers are credentialed by a reputable and rigorous organization like Franance Health offers significant peace of mind, allowing individuals to focus on their health and recovery. |
| Contribution to Healthcare System Improvement: | Franance Health's commitment to setting and maintaining high credentialing standards elevates the overall quality and reliability of healthcare services available in Liberia. |
Key Aspects of Franance Health's Credentials
- Rigorous Verification Process: Franance Health employs a multi-stage verification system that scrutinizes the qualifications, licenses, and experience of all healthcare professionals and facilities within its network. This includes background checks, education verification, and professional reference validation.
- Adherence to International Standards: The organization aligns its credentialing protocols with internationally recognized best practices and guidelines for healthcare quality and safety, ensuring a high standard of care.
- Continuous Monitoring and Re-credentialing: Franance Health doesn't just verify credentials once; it implements a system of continuous monitoring and periodic re-credentialing to ensure that providers consistently meet and maintain their high standards.
- Focus on Patient Safety and Outcomes: A core tenet of Franance Health's credentialing is the commitment to improving patient safety and achieving positive health outcomes. This involves assessing providers not only on their technical skills but also on their patient-centered approach and adherence to safety protocols.
- Transparency and Accountability: Franance Health maintains a transparent approach to its credentialing process, making information about verified providers accessible. This fosters trust and accountability within the healthcare ecosystem.
- Partnerships with Reputable Institutions: The organization actively seeks partnerships with accredited medical institutions and training programs, further solidifying the credibility of its network.
Scope Of Work For C-arm/fluoroscopy Image Chain Repair Service
This Scope of Work (SOW) details the requirements for a comprehensive repair service for C-Arm/Fluoroscopy imaging chains. The service encompasses diagnosis, component replacement, calibration, and testing to ensure optimal image quality and system functionality. The objective is to restore the C-Arm/Fluoroscopy system to its full operational capacity, meeting or exceeding original manufacturer specifications for image acquisition and display.
| Component/System Area | Standard Specification/Performance Metric | Acceptance Criteria | Testing Method |
|---|---|---|---|
| Image Intensifier/Flat Panel Detector | Resolution (lp/mm) | Meets or exceeds OEM baseline resolution | Resolution test phantom imaging |
| Image Intensifier/Flat Panel Detector | Contrast Ratio | Minimum contrast ratio as per OEM specifications | Contrast test phantom imaging |
| Image Intensifier/Flat Panel Detector | Signal-to-Noise Ratio (SNR) | Minimum SNR as per OEM specifications | Noise measurement software/phantom |
| Camera/Acquisition Module | Frame Rate (fps) | Meets or exceeds OEM specified frame rates for various modes | System display and timing measurement |
| Camera/Acquisition Module | Geometric Distortion | Less than 2% distortion across the field of view | Grid phantom imaging and measurement |
| Digital Image Processor | Image Processing Algorithms | Correct implementation and responsiveness of edge enhancement, noise reduction, etc. | Visual inspection and comparative image analysis |
| Digital Image Processor | Data Throughput | Adequate for real-time imaging without lag | System performance monitoring during acquisition |
| Display Monitors | Brightness (cd/m²) | Meets or exceeds OEM specified brightness range | Luminance meter measurement |
| Display Monitors | Contrast Ratio | Meets or exceeds OEM specified contrast ratio | Contrast meter measurement |
| Display Monitors | Spatial Resolution | Capable of displaying image details without degradation | Resolution test patterns on screen |
| C-Arm Mechanical Systems | Smoothness and Precision of Movement | No jerky movements, accurate positioning | Manual operation and system feedback monitoring |
| C-Arm Mechanical Systems | Locking Mechanisms | Secure and stable positioning of all articulated arms and joints | Manual testing of all locking mechanisms |
| X-ray Generator & Collimator | kVp Accuracy and Stability | Within +/- 5% of set value, stable during exposure | kVp meter and dosimeter measurements |
| X-ray Generator & Collimator | mA Accuracy and Stability | Within +/- 10% of set value, stable during exposure | mA meter and dosimeter measurements |
| X-ray Generator & Collimator | Exposure Time Accuracy | Within +/- 5% of set value | Timer and dosimeter measurements |
| X-ray Generator & Collimator | Collimator Light Field Alignment | Light field accurately aligns with X-ray field within 2% of SID | Collimator test tools and measurement |
| System Integration & Workflow | Image Acquisition Speed | Real-time acquisition as expected for fluoroscopy and radiographic modes | System testing during typical clinical scenarios |
| System Integration & Workflow | Image Archiving and Retrieval | Successful saving and recall of images to PACS/storage | PACS connectivity testing and image transfer verification |
| System Integration & Workflow | User Interface Responsiveness | Intuitive and responsive user interface for all functions | User interaction testing and feedback |
Technical Deliverables
- Detailed diagnostic report outlining the identified issues, root cause analysis, and recommended corrective actions.
- Replacement of defective or worn components with certified OEM or equivalent parts.
- Comprehensive system calibration and alignment to manufacturer specifications.
- Functional testing of all imaging chain components, including image intensifier/flat panel detector, camera, digital image processor, and display monitors.
- Image quality assessment and documentation, including representative fluoroscopic and radiographic images.
- Post-repair performance verification report.
- Service and maintenance manual update (if applicable).
- Technician training on basic troubleshooting and maintenance (optional, as per separate agreement).
Service Level Agreement For C-arm/fluoroscopy Image Chain Repair Service
This Service Level Agreement (SLA) outlines the terms and conditions governing the repair service for C-Arm/Fluoroscopy Image Chain equipment. It defines the responsibilities of both the Service Provider and the Client, with a specific focus on response times and uptime guarantees for critical medical imaging equipment.
| Service Level | Description | SLA Commitment |
|---|---|---|
| Response Time (Critical Issue) | For issues that render the C-Arm/Fluoroscopy system completely inoperable or severely degrade its diagnostic capability, impacting patient care. | Within 4 business hours of issue notification, a qualified technician will be remotely engaged or dispatched on-site. |
| Response Time (Non-Critical Issue) | For issues that affect performance or functionality but do not completely prevent operation, and can be worked around or do not immediately impact patient care. | Within 8 business hours of issue notification, a qualified technician will be remotely engaged or dispatched on-site. |
| Resolution Time | The target time to restore the system to full operational status after the initial response. | For critical issues, target resolution within 24 business hours. For non-critical issues, target resolution within 48 business hours. (Note: This excludes time for parts ordering and delivery if not in stock.) |
| Uptime Guarantee | The percentage of scheduled operating hours that the C-Arm/Fluoroscopy system is expected to be available and functional. | 98% uptime during scheduled operating hours, excluding scheduled preventive maintenance and client-induced issues. |
| Reporting and Escalation | Regular updates on service requests and clear escalation procedures for unresolved issues. | Daily updates for critical issues. Weekly status reports for all open service requests. Escalation to senior management after 48 hours of unresolved critical issues. |
| Preventive Maintenance | Scheduled maintenance to prevent potential failures and ensure optimal performance. | As per manufacturer's recommendations, scheduled during off-peak hours or agreed-upon downtime. Minimizing disruption to clinical operations. |
Scope of Service
- Repair and maintenance services for all C-Arm and Fluoroscopy imaging chain components, including but not limited to: X-ray tube, image intensifier, camera, image processing unit, workstation, and associated peripherals.
- Preventive maintenance services as per the manufacturer's recommendations and agreed-upon schedule.
- On-site technical support and troubleshooting.
- Remote diagnostics and support where applicable.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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