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Verified Service Provider in Lesotho
PACS Installation & Configuration Service in Lesotho
Engineering Excellence & Technical Support
PACS Installation & Configuration Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Robust PACS Infrastructure Deployment
We establish secure, scalable, and high-availability Picture Archiving and Communication Systems (PACS) infrastructure tailored to the unique healthcare landscape of Lesotho. Our expertise ensures seamless integration with existing hospital networks and hardware, guaranteeing reliable image storage, retrieval, and distribution for enhanced diagnostic capabilities.
Optimized Workflow Configuration & Integration
Our certified technicians meticulously configure PACS workflows to align with clinical best practices and specific departmental needs in Lesotho. This includes seamless integration with RIS, EMR, and modality vendors, ensuring efficient image routing, annotation, and reporting to accelerate diagnostic turnaround times and improve patient care coordination.
Secure Data Management & Compliance
We implement stringent data security protocols and access controls, adhering to international standards and local regulations. Our PACS installation and configuration services in Lesotho prioritize patient data privacy and integrity, providing robust backup and disaster recovery solutions to safeguard critical medical information.
What Is Pacs Installation & Configuration Service In Lesotho?
PACS Installation & Configuration Service in Lesotho refers to the specialized technical and operational support required to deploy, integrate, and optimize Picture Archiving and Communication Systems (PACS) within healthcare facilities in Lesotho. A PACS is a medical imaging technology that stores, retrieves, manages, and distributes medical images. This service encompasses a range of activities, from initial hardware and software setup to fine-tuning system performance and ensuring interoperability with existing hospital IT infrastructure.
| Who Needs PACS Installation & Configuration Service? | Typical Use Cases | ||||
|---|---|---|---|---|---|
| Hospitals (Public & Private): Requiring centralized management and retrieval of medical images from various departments (radiology, cardiology, pathology, etc.). | Specialty Clinics (e.g., Cardiology, Oncology): Needing efficient access to diagnostic images for treatment planning and follow-up. | Diagnostic Imaging Centers: Handling high volumes of imaging studies and requiring streamlined workflows for reporting and archiving. | Public Health Initiatives: Deploying imaging capabilities in remote or underserved areas, necessitating standardized and manageable imaging systems. | Research Institutions: Requiring access to large image datasets for studies and analysis. | Government Health Ministries: Overseeing the implementation of healthcare technology across national facilities. |
| Digital Transformation of Radiology Departments: Replacing film-based systems with digital archiving and viewing capabilities. | Interoperability with EHR/HIS/RIS: Seamless integration of imaging data with patient records for a holistic view of patient health. | Remote Consultation & Teleradiology: Enabling radiologists to interpret images from different locations, improving access to expertise. | Disaster Recovery & Business Continuity: Implementing strategies to ensure image data is protected and accessible even in the event of system failure or disaster. | Compliance with Imaging Standards: Ensuring adherence to DICOM (Digital Imaging and Communications in Medicine) standards for image management and exchange. | Enhancing Diagnostic Accuracy & Efficiency: Providing clinicians with faster access to higher-quality images and advanced visualization tools. |
Key Components of PACS Installation & Configuration Service:
- Needs Assessment & System Design: Evaluating the specific imaging modalities, workflow requirements, storage needs, and budget constraints of the healthcare institution to design a tailored PACS solution.
- Hardware Procurement & Installation: Sourcing, installing, and configuring servers, workstations, storage devices, network infrastructure, and image acquisition hardware (e.g., CT, MRI scanners, X-ray detectors) compatible with the chosen PACS.
- Software Deployment & Integration: Installing and configuring the PACS software platform, including the database, archiving server, image viewer, and any specialized modules (e.g., mammography, cardiology). This also involves integrating the PACS with other hospital systems such as the Electronic Health Record (EHR), Hospital Information System (HIS), and Radiology Information System (RIS).
- Network Configuration & Optimization: Establishing a robust and secure network infrastructure to facilitate high-speed image transfer and access across the healthcare facility, ensuring optimal bandwidth utilization and low latency.
- Data Migration & Archiving Strategy: Planning and executing the migration of existing medical images from older systems or manual archives into the new PACS, and establishing long-term archiving and retrieval policies.
- User Training & Support: Providing comprehensive training to radiologists, technologists, IT staff, and other end-users on how to effectively operate and manage the PACS, followed by ongoing technical support.
- Security Implementation: Implementing robust security measures to protect patient data, including access control, user authentication, data encryption, and compliance with relevant data privacy regulations.
- Performance Monitoring & Tuning: Continuously monitoring system performance, identifying bottlenecks, and making necessary adjustments to optimize speed, reliability, and efficiency.
- Troubleshooting & Maintenance: Providing proactive and reactive support to resolve any technical issues, perform routine maintenance, and ensure the system's operational integrity.
Who Needs Pacs Installation & Configuration Service In Lesotho?
In the evolving landscape of healthcare in Lesotho, the adoption of digital imaging technology is crucial for improving diagnostic accuracy, patient care, and operational efficiency. Picture Archiving and Communication Systems (PACS) are the backbone of this digital transformation, enabling the storage, retrieval, and display of medical images. However, the successful implementation of a PACS requires specialized expertise. This service is designed to cater to the specific needs of healthcare facilities in Lesotho looking to leverage the benefits of PACS.
| Target Customer | Key Departments Benefiting | Specific Needs Addressed by PACS Service |
|---|---|---|
| Public Hospitals (e.g., Queen Elizabeth II Hospital, Scott Hospital) | Radiology Department, Cardiology, Neurology, Oncology, Emergency Department | Replacing film-based systems, improving turnaround times for image interpretation, enabling remote consultations, ensuring data integrity and disaster recovery. |
| Private Hospitals & Clinics (e.g., Medisun Clinic, Health Unlimited) | Radiology, Imaging Centers, Surgical Departments, Outpatient Clinics | Enhancing patient workflow, offering advanced diagnostic services, facilitating efficient referral processes, improving billing and record-keeping accuracy. |
| Government Ministry of Health & Social Welfare | Health Information Management, Public Health Surveillance, Policy & Planning | Establishing national imaging standards, facilitating health data analytics for public health initiatives, supporting telemedicine infrastructure, ensuring compliance and reporting. |
| Medical Training Institutions (e.g., National University of Lesotho - Faculty of Health Sciences) | Radiology Training Programs, Medical Libraries, Research Departments | Providing access to a large archive of real-world cases for training, supporting research projects, developing digital learning resources for students. |
| NGOs focused on specific health areas (e.g., HIV/AIDS, maternal health) | Mobile Clinics, Diagnostic Outreach Programs, Data Collection Units | Enabling portable imaging solutions for remote areas, centralizing image data from various outreach points, supporting data-driven program evaluation and improvement. |
Target Customers & Departments for PACS Installation & Configuration Service in Lesotho
- {"title":"Hospitals (Public & Private)","description":"Hospitals, regardless of their ownership structure, are the primary beneficiaries of PACS. Their need for efficient image management is paramount for daily operations and advanced diagnostics."}
- {"title":"Specialized Clinics & Diagnostic Centers","description":"Facilities focusing on specific medical imaging modalities (e.g., radiology, cardiology, neurology) will greatly benefit from a streamlined PACS for managing their specialized image data."}
- {"title":"Government Health Ministries & Agencies","description":"National health organizations may require PACS for centralized data management, research, public health initiatives, and ensuring standardized imaging practices across the country."}
- {"title":"Research Institutions & Universities","description":"For medical research and education, a robust PACS is essential for accessing and analyzing large datasets of medical images, contributing to advancements in healthcare."}
- {"title":"Non-Governmental Organizations (NGOs) involved in Healthcare","description":"NGOs working on healthcare projects, particularly those involving medical imaging or mobile health initiatives, can leverage PACS for improved service delivery and data collection."}
Pacs Installation & Configuration Service Process In Lesotho
This document outlines the PACS Installation & Configuration Service Process for clients in Lesotho, detailing the workflow from initial inquiry to final execution and handover. Our aim is to provide a clear, efficient, and transparent service, ensuring your Picture Archiving and Communication System (PACS) is seamlessly integrated and optimally configured to meet your healthcare facility's specific needs.
| Stage | Description | Key Activities | Deliverables | Responsible Party |
|---|---|---|---|---|
| The client expresses interest in PACS installation and configuration services. This stage focuses on understanding the client's current infrastructure, imaging modalities, user requirements, and specific goals for the PACS implementation. | Receive and log client inquiry. Conduct preliminary needs assessment (phone/email/initial meeting). Gather information on existing IT infrastructure, imaging equipment (modalities, DICOM compliance), network capabilities, user roles, and expected workflows. Discuss budget expectations. | Documented client requirements. Preliminary understanding of project scope. | Client, Service Provider Sales/Consultant |
| Based on the initial assessment, a comprehensive proposal outlining the scope of work, recommended PACS solution, hardware/software requirements, project timeline, and associated costs is prepared and presented to the client. | Develop detailed solution design. Prepare technical proposal. Generate cost quotation. Present proposal and answer client questions. | Formal Proposal document. Detailed Quotation. | Service Provider Technical Team, Service Provider Sales |
| Upon client acceptance of the proposal and quotation, a formal contract is drafted and signed, outlining the terms and conditions, payment schedule, responsibilities of each party, and service level agreements (SLAs). | Draft Service Level Agreement (SLA). Prepare Contract document. Negotiate terms and conditions. Client review and signing. Payment of initial deposit (if applicable). | Signed Service Contract. Initial Deposit Receipt. | Client, Service Provider Legal/Management |
| A thorough on-site survey is conducted to assess the physical location, network infrastructure, power availability, environmental conditions, and any potential challenges for hardware installation and network connectivity. A detailed project plan is finalized. | On-site infrastructure assessment. Network cabling verification and assessment. Power outlet and UPS assessment. Identification of installation locations. Finalize detailed project plan, including resource allocation and timelines. | Site Survey Report. Detailed Project Plan. | Service Provider Technical Team, Client IT |
| All necessary hardware (servers, workstations, storage devices, network equipment) and software licenses (PACS, RIS, VNA, viewer software) are procured or prepared according to the project plan. Existing hardware may be assessed for compatibility. | Order hardware and software. Receive and inventory equipment. Perform pre-installation checks on hardware and software. | Procured and ready hardware/software. | Service Provider Procurement, Service Provider Technical Team |
| This stage involves the physical installation of all hardware components and the deployment of the PACS software. This includes setting up servers, installing workstations, and configuring network connections. | Server rack mounting and cabling. Workstation setup and connectivity. Network cable installation and termination. Installation of PACS server and client software. | Installed hardware and base software. | Service Provider Technical Team, Client IT |
| The PACS software is configured to match the client's specific workflows, user roles, and modalities. Integration with existing systems like the RIS (Radiology Information System) and EMR (Electronic Medical Record) is performed. | Configure PACS database and user profiles. Set up DICOM routing and worklists. Integrate with modalities (CT, MRI, X-ray, Ultrasound etc.). Integrate with RIS and EMR systems. Configure archiving and retrieval policies. | Configured PACS system. Integrated with other systems. | Service Provider PACS Engineers, Client IT, Modality Vendors |
| The installed and configured PACS is rigorously tested to ensure all functionalities are working as expected. This includes image acquisition, storage, retrieval, viewing, and integration with other systems. User acceptance testing (UAT) is crucial here. | Perform functional testing (image ingest, retrieval, viewing). Conduct integration testing with RIS/EMR. Validate DICOM compliance. User Acceptance Testing (UAT) with key users. Performance testing. | Test Reports. UAT Sign-off document. | Service Provider QA Team, Client End-Users |
| Comprehensive training is provided to end-users (radiologists, technicians, administrators) on how to effectively use the PACS system for their daily operations. | Develop training materials. Conduct user training sessions (system operation, troubleshooting). Provide administrator training. | Trained users. Training documentation. | Service Provider Trainers, Client Users |
| The PACS system is officially made available for live clinical use. All documentation is handed over to the client, and a formal project completion sign-off is obtained. | Final system checks. Official go-live announcement. Handover of all system documentation (manuals, configurations, warranties). Project completion sign-off meeting. | Live PACS System. Complete Project Documentation. Signed Project Completion Form. | Service Provider Project Manager, Client Project Lead |
| Ongoing support is provided as per the agreed SLA. This includes troubleshooting, maintenance, software updates, and proactive monitoring to ensure the continued optimal performance of the PACS. | Provide helpdesk support. Perform scheduled maintenance. Address any issues or bugs. Monitor system performance. Provide remote and on-site support as needed. | Ongoing system stability and performance. | Service Provider Support Team, Client IT |
Service Workflow Stages
- Initial Inquiry & Needs Assessment
- Proposal & Quotation
- Contract Agreement
- Site Survey & Planning
- Hardware & Software Procurement/Preparation
- Installation
- Configuration & Integration
- Testing & Validation
- Training
- Go-Live & Handover
- Post-Installation Support
Pacs Installation & Configuration Service Cost In Lesotho
The cost of installing and configuring a Picture Archiving and Communication System (PACS) in Lesotho can vary significantly depending on several factors. A PACS is a critical medical imaging technology that stores, retrieves, distributes, and displays medical images, making its implementation a substantial investment. This service involves not only the physical installation of hardware and software but also extensive configuration to integrate with existing hospital workflows, modalities (like X-ray, CT, MRI machines), and Electronic Health Records (EHRs) if applicable. Factors influencing pricing include the size and complexity of the healthcare facility, the chosen PACS software (commercial vs. open-source with professional support), the number of users, the required storage capacity, the need for advanced features (e.g., AI-powered analysis, advanced reporting tools), and the level of ongoing support and training required. The local availability of specialized IT and medical imaging technicians in Lesotho also plays a role in pricing.
| Service Component | Estimated Cost Range (MZN) | Notes |
|---|---|---|
| Initial Software Licensing (Commercial PACS) | 1,500,000 - 10,000,000+ | Varies greatly by vendor, features, and user count. Open-source options may have lower licensing but higher support/customization costs. |
| Hardware Infrastructure (Servers, Storage, Workstations) | 1,000,000 - 5,000,000+ | Depends on the scale of the facility, image volume, and required performance. |
| Installation & Configuration Services (Vendor/Specialist Fees) | 500,000 - 3,000,000+ | Covers IT setup, software deployment, network integration, and basic workflow configuration. |
| Integration with Modalities & EHR/HIS | 200,000 - 1,500,000+ | Can be complex and require custom development for each modality and existing system. |
| Data Migration (if applicable) | 100,000 - 500,000 | Transferring existing image archives to the new PACS. |
| User & Administrator Training | 150,000 - 750,000 | Essential for effective system adoption and utilization. Can be on-site or remote. |
| Annual Maintenance & Support Contracts | 300,000 - 1,500,000+ | Typically 15-20% of the initial software cost. Covers updates, patches, and technical support. |
| Total Estimated Project Cost (Small to Medium Facility) | 3,000,000 - 10,000,000 | Excludes potential for very large, complex deployments. |
| Total Estimated Project Cost (Large/Complex Facility) | 8,000,000 - 30,000,000+ | Significant investment for major hospitals or imaging centers. |
Key Pricing Factors for PACS Installation & Configuration in Lesotho
- Facility Size & Complexity: Larger hospitals with multiple departments and a high volume of imaging will require more extensive infrastructure and configuration.
- PACS Software Choice: Commercial, feature-rich PACS solutions generally have higher licensing and implementation costs compared to open-source alternatives that might require significant customization and professional support.
- Number of Users & Workstations: The more users and workstations that need access to the PACS, the higher the licensing, network, and support costs.
- Storage Requirements: The amount of data storage needed for medical images is a significant cost driver, influenced by image resolution, modality types, and retention policies.
- Integration with Existing Systems: Seamless integration with existing imaging modalities and EHR/HIS systems often requires custom development and can increase costs.
- Advanced Features: Features like AI-driven image analysis, advanced visualization tools, remote access capabilities, and specific reporting modules will add to the overall price.
- Hardware Infrastructure: This includes servers, high-performance workstations for radiologists, network upgrades, and potentially dedicated storage solutions.
- Implementation & Configuration Time: The duration and complexity of the installation and configuration process directly impact labor costs.
- Training & Support: The level of training provided to IT staff and end-users, as well as ongoing technical support packages, contribute to the total cost.
- Vendor Experience & Reputation: Established vendors with proven track records may command higher prices but often offer more reliable service and support.
- Local Expertise Availability: The availability of skilled local IT professionals with PACS experience can influence service costs.
Affordable Pacs Installation & Configuration Service Options
Implementing a Picture Archiving and Communication System (PACS) is crucial for modern healthcare facilities, enabling efficient image storage, retrieval, and sharing. However, the cost of PACS installation and configuration can be a significant barrier, especially for smaller practices or those with budget constraints. This guide outlines affordable PACS installation and configuration service options, focusing on value bundles and cost-saving strategies to make this essential technology accessible.
| Service Option | Description | Value Proposition | Cost-Saving Potential |
|---|---|---|---|
| Cloud-Based PACS (SaaS) | Vendor manages all hardware, software, and infrastructure in their data centers. Accessed via the internet. | Eliminates upfront hardware investment, offers scalability, automatic updates, and robust disaster recovery. Predictable monthly costs. | Significantly reduces capital expenditure, IT overhead, and maintenance costs. Pay-as-you-go models can be cost-effective for growing practices. |
| On-Premise PACS with Optimized Hardware | Installation and configuration of PACS software on your own servers. Focus on selecting cost-effective yet reliable hardware. | Greater control over data, potentially lower long-term costs if hardware lifecycle is managed well. Can be customized to specific needs. | Negotiate hardware bundles, explore refurbished or enterprise-grade hardware, consider phased implementation to spread costs. |
| Hybrid PACS Solutions | Combines elements of cloud and on-premise. Local storage for immediate access, cloud for long-term archiving and disaster recovery. | Balances performance and cost. Offers flexibility and can be tailored to workflow requirements. | Optimize on-premise storage for critical images, leverage cloud for less frequently accessed data, reducing overall storage expenditure. |
| Phased Implementation | Rolling out PACS features and modules in stages rather than a complete overhaul at once. | Manages budget effectively, allows for user adoption and feedback, minimizes disruption. | Start with core functionalities (viewing, basic storage) and add advanced features or integrations as budget allows. Prioritize high-impact modules first. |
| Value Bundles & Package Deals | Vendors offering bundled packages that include software, basic hardware (or cloud subscription), and installation/configuration services at a discounted rate. | Streamlined procurement, often includes essential services at a fixed price, simplifying budgeting. | Compare multiple vendor bundles, look for packages tailored to practice size and specialty, inquire about bundled training. |
| Open-Source PACS with Professional Support | Utilizing open-source PACS software (e.g., DCMTK, OsiriX plugins) and engaging third-party professionals for installation, configuration, and ongoing support. | Potentially lower software licensing costs, high degree of customization. | Significant cost savings on software. However, requires careful selection of support partners to ensure reliability and expertise. Total cost of ownership needs thorough evaluation. |
Understanding PACS Installation & Configuration Costs
- Hardware: Servers, workstations, storage devices, network infrastructure.
- Software: PACS software licensing (client and server), RIS integration modules, vendor-specific utilities.
- Installation & Configuration: On-site or remote setup, system integration, user training.
- Ongoing Costs: Maintenance, software updates, support contracts, hardware upgrades.
Verified Providers In Lesotho
In Lesotho, ensuring you are receiving care from verified healthcare providers is paramount for your well-being. Franance Health stands out as a leader in this regard, offering a robust system of credentialing that guarantees a high standard of care. This commitment to verification not only builds trust but also actively mitigates risks associated with unqualified practitioners. Understanding Franance Health's credentialing process reveals why they represent the best choice for reliable healthcare services in Lesotho.
| Credential Verification Step | Description of Franance Health's Action | Benefit to Patients |
|---|---|---|
| License Verification | Cross-referencing with relevant Lesotho medical councils and regulatory bodies to confirm active and unencumbered licenses. | Ensures providers are legally authorized to practice medicine. |
| Educational Background Check | Verifying degrees, certifications, and postgraduate training from accredited institutions. | Confirms the provider has the foundational knowledge and training. |
| Professional Experience Assessment | Reviewing past employment, surgical logs (where applicable), and references from previous healthcare settings. | Validates practical experience and clinical competency. |
| Criminal Background Checks | Performing background checks to ensure a safe and trustworthy healthcare environment. | Protects patients from potential harm and ensures ethical conduct. |
| Specialty and Board Certification Confirmation | Validating any claimed specializations and board certifications. | Guarantees that providers possess the specific expertise required for advanced or specialized treatments. |
| Ongoing Performance Monitoring | Implementing systems for patient feedback and periodic re-evaluation of provider performance. | Ensures continued high quality of care and responsiveness to patient needs. |
Why Franance Health Providers are the Best Choice:
- Rigorous Verification Process: Franance Health employs a multi-faceted approach to verify the credentials of every healthcare professional on their platform.
- Commitment to Quality: Our verification goes beyond basic licensing, assessing experience, specializations, and adherence to ethical standards.
- Enhanced Patient Safety: By ensuring all providers are thoroughly vetted, Franance Health significantly enhances patient safety and reduces the likelihood of substandard care.
- Trust and Transparency: We believe in full transparency regarding provider qualifications, empowering patients to make informed decisions about their healthcare.
- Access to Expertise: Our network comprises highly skilled and qualified medical professionals across various specialties, ensuring you get the best possible care for your needs.
Scope Of Work For Pacs Installation & Configuration Service
This Scope of Work (SOW) outlines the services to be provided for the installation and configuration of a Picture Archiving and Communication System (PACS). The objective is to ensure a seamless integration of the PACS with existing imaging modalities and the hospital information system (HIS), enabling efficient storage, retrieval, and viewing of medical images.
| Phase | Activity | Technical Deliverables | Standard Specifications / Acceptance Criteria |
|---|---|---|---|
| Phase 1: Planning & Preparation | Site Survey and Requirements Gathering | Detailed site assessment report, PACS architecture design document, integration plan. | Confirmation of network infrastructure readiness (bandwidth, latency, security). Approved PACS architecture. Defined integration points with modalities and HIS. |
| Phase 1: Planning & Preparation | Hardware Procurement and Setup | Procured PACS servers, storage devices, workstations, and network components. Installed and cabled hardware. | All hardware components meet minimum specified performance requirements (e.g., CPU, RAM, storage IOPS, network speed). Hardware is correctly installed and powered on. |
| Phase 2: PACS Installation & Configuration | PACS Software Installation | Installed PACS server software, database, and client applications on designated hardware. | Successful installation of all PACS components without critical errors. Database configured and accessible. |
| Phase 2: PACS Installation & Configuration | Image Modality Integration | Configured DICOM communication between PACS and integrated imaging modalities. Established study routing rules. | Test images successfully transmitted from each modality to the PACS. DICOM conformance statements for modalities verified. Study routing rules function as per requirements. |
| Phase 2: PACS Installation & Configuration | HIS/EHR Integration | Configured HL7 or other relevant interface for patient demographic and order information exchange. Established link for image query/retrieval. | Patient demographic data and study orders are accurately received and associated with images. Successful query for studies initiated from HIS/EHR. |
| Phase 2: PACS Installation & Configuration | User and Access Control Configuration | Defined user roles (e.g., radiologist, technologist, administrator). Configured permissions and access levels. | User accounts created and assigned to appropriate roles. Access controls enforced as per defined security policies. |
| Phase 3: Testing & Validation | System Testing | Functional testing of PACS features (image acquisition, display, search, archiving). Performance testing under load. | All core PACS functionalities operate as expected. System response times for common operations meet defined benchmarks. |
| Phase 3: Testing & Validation | User Acceptance Testing (UAT) | Facilitated UAT with key hospital personnel. Documented UAT feedback and resolutions. | Successful completion of UAT by designated stakeholders. Sign-off on system functionality and usability. |
| Phase 3: Testing & Validation | Data Migration (if applicable) | Plan and execute migration of existing studies to the new PACS. | Successful transfer of a defined percentage of historical studies with data integrity verified. |
| Phase 4: Training & Handover | User Training | Provided training sessions for different user groups on PACS operation. | Users demonstrate basic proficiency in performing their assigned tasks within the PACS. |
| Phase 4: Training & Handover | System Handover & Documentation | Delivered final system documentation, including administration guides, user manuals, and troubleshooting guides. Formal handover to hospital IT. | All required documentation is provided and approved. Official sign-off on project completion. |
Key Objectives
- Successful installation and configuration of the PACS software and hardware.
- Integration with designated imaging modalities (e.g., X-ray, CT, MRI, Ultrasound).
- Integration with the HIS/EHR for seamless workflow.
- Establishment of user roles and access controls.
- Provision of basic user training and system documentation.
- Verification of system performance and data integrity.
Service Level Agreement For Pacs Installation & Configuration Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the PACS Installation & Configuration Service provided by [Your Company Name]. This SLA is an integral part of the Master Services Agreement (MSA) between [Your Company Name] and [Client Company Name].
| Service Component | Description | Response Time Target | Resolution Time Target | Uptime Guarantee |
|---|---|---|---|---|
| Initial Consultation & Planning | Understanding client requirements, system design, and project planning. | 1 Business Day | N/A | N/A |
| System Installation | Physical and software installation of the PACS server, workstations, and associated hardware. | As per agreed project schedule | N/A | N/A |
| Core PACS Configuration | Setting up PACS server, database, user management, modality integration, and basic workflows. | Within 2 Business Days of completion of installation phase | Within 5 Business Days of reporting | 99.5% during installation and configuration phases (excluding planned downtime) |
| Advanced Workflow Configuration | Customizing specific workflows, routing rules, reporting templates, and user permissions. | Within 3 Business Days of request | Within 7 Business Days of reporting | 99.5% during installation and configuration phases (excluding planned downtime) |
| Modality Integration | Connecting and configuring diagnostic imaging modalities (e.g., X-ray, CT, MRI) to the PACS. | Within 2 Business Days of modality readiness | Within 4 Business Days of reporting | 99.5% during installation and configuration phases (excluding planned downtime) |
| User Training | Providing training to PACS administrators and end-users. | As per agreed project schedule | N/A | N/A |
| Post-Installation Support (During Configuration Phase) | Addressing immediate issues or questions arising directly from the installation and configuration process. | 2 Business Hours (for Critical issues) | 4 Business Hours (for Critical issues) | 99.5% during installation and configuration phases (excluding planned downtime) |
Service Objectives
- To ensure timely and efficient installation and configuration of the Picture Archiving and Communication System (PACS).
- To maintain a high level of availability and performance for the installed PACS.
- To provide prompt support and resolution for any issues that may arise during the installation and configuration phases.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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