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Verified Service Provider in Lesotho
Digital X-Ray Installation Service (Mobile DR) in Lesotho
Engineering Excellence & Technical Support
Digital X-Ray Installation Service (Mobile DR) High-standard technical execution following OEM protocols and local regulatory frameworks.
Mobile DR Deployment: Advanced Imaging On-the-Go
Leveraging state-of-the-art mobile Digital Radiography (DR) units, we bring high-resolution diagnostic imaging directly to remote clinics and communities across Lesotho, overcoming geographical barriers and ensuring timely patient care without the need for fixed infrastructure.
Expert On-Site Installation & Configuration
Our certified technicians provide meticulous on-site installation and seamless integration of mobile DR systems. We handle all aspects, from secure unit setup and power management to network connectivity and software calibration, ensuring optimal performance and immediate readiness for diagnostic use.
Integrated PACS & DICOM Compatibility
We ensure your new mobile DR system integrates flawlessly with existing Picture Archiving and Communication Systems (PACS) and adheres to DICOM standards. This facilitates secure image storage, retrieval, and efficient sharing of diagnostic data, enhancing workflow and collaboration for healthcare professionals throughout Lesotho.
What Is Digital X-ray Installation Service (Mobile Dr) In Lesotho?
Digital X-ray Installation Service (Mobile DR) in Lesotho refers to the process of deploying and configuring portable Digital Radiography (DR) systems for medical imaging within the country. These systems, often mounted on mobile platforms, are designed to provide rapid and efficient X-ray imaging capabilities in various healthcare settings, including remote clinics, emergency rooms, and patient wards where fixed radiographic units may be impractical or unavailable. The service encompasses the entire lifecycle from initial site assessment and system integration to operator training and ongoing technical support, ensuring the seamless operation of these advanced diagnostic tools to enhance healthcare delivery in Lesotho.
| Who Needs Mobile DR Installation Service in Lesotho | Typical Use Cases | |||||
|---|---|---|---|---|---|---|
| Hospitals and Tertiary Healthcare Centers: For flexible imaging in intensive care units (ICUs), operating rooms, and emergency departments, particularly for patients who are critically ill or immobile. | District and Rural Clinics: To provide diagnostic imaging capabilities in underserved areas, overcoming the limitations of fixed infrastructure and enabling on-site diagnoses. | Mobile Health Units and Field Hospitals: For deployment in disaster relief operations, public health campaigns, or remote community outreach programs where temporary or rapidly deployable imaging is required. | Specialized Medical Facilities: Such as rehabilitation centers or long-term care facilities where patient mobility is limited. | Educational Institutions and Training Centers: For hands-on training of radiology students and professionals in the use of modern DR technology. | ||
| Emergency Room Triage: Rapid chest X-rays for suspected pneumonia, pneumothorax, or rib fractures. | ICU Patient Monitoring: Imaging of lines, tubes, and ventilation status in critically ill patients. | Orthopedic Trauma Assessment: Imaging of fractures and dislocations at the point of care. | Pediatric Imaging: Flexible positioning for infants and young children. | Bedside Imaging: For patients unable to be transported to a fixed radiology suite. | Outreach Programs: Providing diagnostic imaging services to remote populations without access to conventional X-ray facilities. | Tuberculosis (TB) Screening Programs: Facilitating widespread chest X-ray surveys. |
Key Components of Digital X-Ray Installation Service (Mobile DR):
- Site Assessment and Planning: Evaluating the intended operational environment, including power availability, space constraints, network connectivity requirements, and radiation safety considerations.
- Hardware Installation and Configuration: Physically installing the mobile DR unit, including the X-ray generator, detector, acquisition workstation, and any associated peripherals. This involves connecting components, verifying power supply, and ensuring mechanical stability.
- Software Integration and Setup: Installing and configuring the Digital Imaging and Communications in Medicine (DICOM) compliant imaging software, Picture Archiving and Communication System (PACS) integration if applicable, and any necessary image processing algorithms.
- Network Connectivity and Data Management: Establishing secure network connections for image transfer to PACS or other storage solutions, ensuring data integrity and compliance with privacy regulations.
- Radiation Safety Compliance: Implementing and verifying adherence to national radiation safety standards and protocols. This may include shielding assessments and ensuring proper interlocks and safety features are functional.
- Quality Assurance and Calibration: Performing comprehensive testing and calibration of the X-ray system to ensure optimal image quality, accurate dose delivery, and consistent performance.
- Operator Training: Providing hands-on training for radiographers, technicians, and relevant medical personnel on the operation of the mobile DR system, image acquisition techniques, and basic troubleshooting.
- Post-Installation Support and Maintenance: Offering ongoing technical support, routine maintenance, and repair services to ensure the longevity and reliable operation of the installed system.
Who Needs Digital X-ray Installation Service (Mobile Dr) In Lesotho?
The installation of Mobile Digital Radiography (DR) systems, often referred to as mobile X-ray units with digital detectors, offers significant advantages in healthcare delivery. In Lesotho, where access to advanced medical imaging technology can be a challenge, these portable solutions are particularly valuable. They enable diagnostic imaging to be brought directly to the patient, improving efficiency, patient comfort, and timely diagnosis, especially for those with mobility issues or in remote locations.
| Target Customer/Department | Rationale for Mobile DR Installation | Specific Needs Addressed |
|---|---|---|
| District Hospitals & Rural Clinics | Limited access to fixed X-ray facilities, long travel times for patients to specialized centers, need for immediate bedside diagnostics. | Enables basic radiography within the facility, reducing patient transfer; supports diagnosis for common injuries and illnesses; improves turnaround time for results. |
| Tertiary/Referral Hospitals (especially those with outreach programs) | Need to provide diagnostic services to remote communities, support mobile medical camps, and offer imaging in specialized wards or intensive care units. | Extends the hospital's diagnostic reach; facilitates screening and diagnosis in underserved populations; allows for imaging of critically ill patients without transport risk. |
| Accident & Emergency (A&E) Departments | High patient volume, need for rapid diagnosis of trauma, limited space for fixed equipment, continuous demand for imaging. | Immediate bedside imaging for trauma patients, reducing waiting times and improving patient flow; supports diagnosis in crowded emergency settings. |
| Intensive Care Units (ICUs) & Neonatal Intensive Care Units (NICUs) | Critically ill patients requiring continuous monitoring, high risk of complications during transport, need for frequent imaging (e.g., chest X-rays, line placements). | Minimizes patient disturbance and risk; enables rapid assessment of respiratory status, line integrity, and other critical conditions; improves patient care and safety. |
| Surgical Wards | Post-operative imaging needs, monitoring of implants, assessment of complications. | Facilitates immediate post-operative X-rays without the need to move patients from their beds; supports early detection of surgical complications. |
| Maternity Wards & Prenatal Clinics (for specific imaging needs) | While not primary use, can be relevant for specific maternal or fetal assessments where portable imaging is advantageous. | Can offer specialized imaging support in situations where fixed units are unavailable or inconvenient. |
| Disease Control & Public Health Programs (e.g., TB Screening) | Need for mass screening in communities, particularly in hard-to-reach areas, requiring efficient and portable imaging solutions. | Facilitates widespread community screening for diseases like tuberculosis; enables mobile outreach programs for public health initiatives. |
Who Needs Mobile DR Installation Service in Lesotho?
- Hospitals and Clinics requiring flexible imaging capabilities.
- Referral Centers needing to extend diagnostic services to underserved areas.
- Specialized Medical Centers seeking to enhance their diagnostic reach.
- Emergency Medical Services for on-site patient assessment.
- Rural Healthcare Providers aiming to bridge the technology gap.
- Mobile Healthcare Units and Outreach Programs for community-based diagnostics.
Digital X-ray Installation Service (Mobile Dr) Process In Lesotho
This document outlines the detailed workflow for a Digital X-Ray Installation Service, specifically focusing on Mobile DR (Digital Radiography) units, within the context of Lesotho. The process begins with an initial inquiry from a healthcare facility and culminates in a fully operational and supported installation.
| Phase | Key Activities | Responsible Parties | Deliverables |
|---|---|---|---|
| Inquiry & Pre-Assessment | Receive inquiry, conduct needs assessment, perform site survey, generate proposal. | Sales Team, Technical Specialist, Site Surveyor | Detailed Proposal, Site Survey Report, Needs Assessment Document |
| Procurement & Planning | Client order, equipment procurement, logistics planning, installation schedule. | Procurement Department, Logistics Team, Project Manager | Purchase Order, Shipping Manifests, Installation Plan |
| Installation & Commissioning | Equipment delivery, physical setup, software installation, calibration, testing. | Installation Engineers, Technical Specialists | Installed Mobile DR System, Test Reports, Calibration Certificates |
| Training & Handover | Operator and IT training, UAT, document delivery, formal handover. | Trainer, Project Manager, Client Representatives | Training Certificates, User Manuals, Handover Document |
| Post-Installation Support | On-going maintenance, troubleshooting, software updates, spare parts. | Service Engineers, Technical Support Team | Service Reports, Maintenance Logs, Resolved Issue Tickets |
Digital X-Ray Installation Service (Mobile DR) Workflow in Lesotho
- {"items":["Client Inquiry: Healthcare facility (hospital, clinic, mobile unit) expresses interest in acquiring and installing a Mobile DR system. This can be through direct contact, referrals, or tender processes.","Initial Consultation & Needs Assessment: A preliminary discussion with the client to understand their specific requirements, existing infrastructure (power, space, IT), intended use cases, and budget.","Site Visit & Technical Survey: An on-site visit to the facility by a qualified technician or sales representative to assess the physical location for installation. This includes evaluating power supply stability, environmental conditions (temperature, humidity), accessibility for the mobile unit, and network connectivity options (if applicable for PACS integration).","Proposal Generation: Based on the needs assessment and site survey, a detailed proposal is prepared. This includes recommended Mobile DR system specifications, pricing (equipment, installation, training, warranty), estimated timeline, and any required site preparation recommendations."],"title":"Phase 1: Inquiry and Pre-Assessment"}
- {"items":["Client Acceptance & Order Confirmation: The client reviews and accepts the proposal, leading to a formal order and contract signing.","Equipment Procurement & Logistics: The Mobile DR system and associated accessories are ordered from the manufacturer/supplier. Logistics are arranged for shipping to Lesotho, including customs clearance and transportation to the installation site.","Installation Planning: A detailed installation plan is developed, outlining the sequence of tasks, required personnel, specific tools and equipment, and a schedule. This phase also involves coordinating with the client for access and availability.","Pre-Installation Site Preparation: If identified during the site survey, the client undertakes any necessary site preparations, such as ensuring stable power outlets, adequate ventilation, or preparing pathways for the mobile unit. The service provider may offer guidance or supervision for this."],"title":"Phase 2: Procurement and Planning"}
- {"items":["Equipment Delivery & Unpacking: The Mobile DR system is delivered to the site and carefully unpacked by trained personnel, ensuring no damage during transit.","Physical Installation & Setup: The Mobile DR unit is positioned, connected to power, and any required peripherals (e.g., image acquisition workstations, printers) are set up.","Software Installation & Configuration: The DR imaging software, PACS (Picture Archiving and Communication System) client (if applicable), and any necessary drivers are installed and configured. This includes network configuration if integration with existing hospital IT systems is part of the scope.","System Calibration & Testing: Rigorous testing of all system components is performed. This includes image quality checks, detector calibration, generator output verification, and workflow testing to ensure optimal performance.","Integration Testing (if applicable): If integrating with an existing PACS or HIS (Hospital Information System), thorough testing of data transfer, archiving, and retrieval is conducted."],"title":"Phase 3: Installation and Commissioning"}
- {"items":["Operator Training: Comprehensive training is provided to the radiology technicians and relevant medical staff on the operation of the Mobile DR system, image acquisition techniques, basic troubleshooting, and safety protocols.","IT/Administrator Training (if applicable): Training is provided to IT staff on system maintenance, software updates, and basic network troubleshooting for the DR system.","User Acceptance Testing (UAT): The client's designated personnel perform UAT to confirm that the installed system meets their requirements and functions as expected.","Documentation & Handover: All relevant documentation, including user manuals, service guides, warranty information, and training materials, is provided to the client. A formal handover of the operational system is conducted."],"title":"Phase 4: Training and Handover"}
- {"items":["Initial Post-Installation Support: The service provider offers a period of enhanced support immediately after handover to address any initial operational questions or minor issues.","Routine Maintenance & Service: Scheduled preventive maintenance visits are conducted to ensure the system's longevity and optimal performance, as per the warranty and service agreement.","Breakdown Support & Troubleshooting: A dedicated support channel (phone, email) is available for clients to report issues. Remote diagnostics and on-site technician visits are provided as needed.","Software Updates & Upgrades: Management of software updates and potential system upgrades as released by the manufacturer.","Spare Parts Management: Ensuring availability of critical spare parts for timely repairs."],"title":"Phase 5: Post-Installation Support and Maintenance"}
Digital X-ray Installation Service (Mobile Dr) Cost In Lesotho
Installing a Digital Radiography (DR) system, especially a mobile DR unit, in Lesotho involves several cost considerations. The primary drivers of expense include the DR system itself, installation labor, necessary infrastructure upgrades, training, and ongoing maintenance. Local currency is the Maloti (LSL).
| Cost Component | Estimated Range (LSL) |
|---|---|
| Mobile DR System (Purchase Price) | 300,000 - 1,500,000+ |
| Installation & Commissioning | 20,000 - 70,000+ |
| Site Preparation & Electrical Upgrades | 5,000 - 40,000+ |
| PACS/RIS Software & Networking | 25,000 - 100,000+ |
| Training (On-site/Remote) | 10,000 - 50,000+ |
| Ancillary Equipment & Supplies | 5,000 - 20,000+ |
| Import Duties & Taxes (Estimated % of CIF value) | 5% - 20% |
| Annual Maintenance Contract (Post-Warranty) | 15,000 - 60,000+ |
Key Pricing Factors for Mobile DR Installation in Lesotho:
- DR System Type and Manufacturer: The brand, model, and specific features of the mobile DR unit (e.g., detector size, image processing capabilities, portability) will significantly impact the initial purchase price.
- Site Assessment and Preparation: This involves evaluating the existing electrical infrastructure, space availability, and any structural modifications required to accommodate the mobile unit and its associated equipment. Older facilities may require more extensive and costly upgrades.
- Installation Labor and Expertise: The cost of skilled technicians to physically install, calibrate, and test the DR system. This might involve importing specialized engineers if local expertise is limited, adding travel and accommodation expenses.
- Software and Networking: Costs associated with the Picture Archiving and Communication System (PACS) and Radiology Information System (RIS) software, as well as the network infrastructure needed to connect the DR system and transmit images.
- Training: Comprehensive training for radiographers, technicians, and IT staff on operating the new DR system, troubleshooting, and maintaining the equipment is essential and incurs costs.
- Ancillary Equipment: This can include lead shielding, patient positioning aids, and potentially specialized furniture or cabinetry.
- Warranty and Maintenance Contracts: The cost of initial warranties and ongoing service agreements for the DR system, which are crucial for ensuring uptime and access to technical support.
- Import Duties and Taxes: Lesotho's import tariffs and taxes on medical equipment can add a substantial percentage to the overall cost.
- Logistics and Transportation: Moving the mobile DR unit from the port of entry to the installation site within Lesotho.
- Regulatory Approvals: Any licensing or regulatory compliance costs associated with operating advanced medical imaging equipment.
Affordable Digital X-ray Installation Service (Mobile Dr) Options
Our Affordable Digital X-Ray Installation Service focuses on providing accessible and cost-effective Mobile DR solutions. We understand the budgetary constraints many healthcare facilities face, which is why we've developed flexible packages and cost-saving strategies. Whether you're a small clinic, a mobile imaging service, or a larger hospital looking to expand its DR capabilities without breaking the bank, we have options to suit your needs. Our service includes not just the installation of cutting-edge Mobile DR units but also comprehensive training and ongoing support to maximize your return on investment.
| Bundle Name | Included Services | Value Proposition | Estimated Price Range (Indicative) |
|---|---|---|---|
| Basic DR Setup | Mobile DR Unit Installation, Basic Training, Standard Warranty | Essential for facilities needing a reliable and functional DR system at a competitive price. | $15,000 - $30,000 |
| Standard DR Package | Mobile DR Unit Installation, Extended Training, PACS Integration Assistance, 1-Year Premium Support | Ideal for practices aiming for seamless workflow integration and enhanced operational efficiency. | $25,000 - $45,000 |
| Advanced DR Solution | Mobile DR Unit Installation, On-site Comprehensive Training, Advanced PACS/RIS Integration, 3-Year Extended Warranty, Priority Support | For organizations requiring a complete, high-performance DR solution with maximum uptime and advanced support. | $35,000 - $60,000+ |
| Custom DR Integration | Tailored to specific facility needs, including multi-unit installations and specialized software. | Designed for unique requirements and large-scale deployments, offering maximum flexibility. | Quote-Based |
Key Features of Our Affordable Digital X-Ray Installation Service:
- Nationwide Mobile DR Unit Installation
- Expert Consultation and Site Assessment
- Professional Equipment Setup and Calibration
- Comprehensive User Training (Technologists & Radiologists)
- Post-Installation Technical Support
- Software Integration and PACS Connectivity Assistance
- Flexible Installation Scheduling
Verified Providers In Lesotho
In Lesotho, ensuring you receive quality healthcare from trusted professionals is paramount. "Verified Providers in Lesotho" highlights the crucial role of proper credentialing and introduces Franance Health as a prime example of a healthcare organization that prioritizes and rigorously vets its providers. This commitment to verification not only safeguards patient well-being but also builds essential trust within the healthcare ecosystem.
| Credential Verification Aspect | Franance Health's Approach | Benefit to Patients |
|---|---|---|
| Medical Licensure | Thoroughly checks and validates current medical licenses with relevant Lesotho authorities. | Guarantees that practitioners are legally authorized to practice medicine. |
| Educational Background | Verifies degrees, diplomas, and certifications from accredited institutions. | Ensures a strong foundational knowledge and appropriate training. |
| Professional Experience | Reviews work history, including previous roles and durations of practice. | Confirms practical experience and exposure to various medical scenarios. |
| Specialty Certifications | Validates any specialized training and certifications in specific medical fields. | Ensures access to expert care for complex or niche medical conditions. |
| Criminal Background Checks (where applicable) | Conducts background checks to ensure patient safety and ethical conduct. | Provides an additional layer of security and trust. |
| References and Peer Reviews | May solicit references and peer feedback to assess professional reputation. | Offers insights into a provider's collegiality and overall performance. |
Why Franance Health's Verified Providers are the Best Choice:
- Uncompromising Quality Assurance: Franance Health's stringent vetting process goes beyond basic requirements, ensuring that all healthcare professionals on their platform meet the highest standards of medical competence and ethical practice.
- Patient Safety First: By meticulously verifying credentials, Franance Health significantly reduces the risk of medical errors and ensures patients receive care from qualified and licensed individuals.
- Enhanced Trust and Confidence: Knowing that providers have been thoroughly vetted instills confidence in patients, allowing them to focus on their health without apprehension about the qualifications of their caregiver.
- Access to Specialized Expertise: Franance Health's verification process helps identify and showcase a diverse range of specialists, ensuring patients can find the right expertise for their specific medical needs.
- Adherence to Regulatory Standards: All verified providers associated with Franance Health comply with Lesotho's medical licensing and regulatory requirements, guaranteeing that they practice within the established legal and ethical frameworks.
- Continuous Professional Development: Franance Health often encourages or requires ongoing training and adherence to best practices among its providers, further solidifying their commitment to excellence.
Scope Of Work For Digital X-ray Installation Service (Mobile Dr)
This Scope of Work (SOW) outlines the services required for the professional installation of a Mobile Digital Radiography (DR) system, including all necessary hardware, software, and ancillary equipment. The objective is to ensure a fully functional, integrated, and optimized DR system within the designated clinical environment, meeting all safety, regulatory, and performance standards.
| Technical Deliverable | Description | Standard Specifications / Requirements |
|---|---|---|
| Mobile DR Unit Setup | Physical placement, assembly, and initial power-on of the mobile DR unit. Includes positioning of detector, generator, and control console. | Unit positioned according to manufacturer guidelines and clinical workflow. All cables secured and routed safely. Power requirements met as per specification. |
| Detector Installation & Calibration | Installation and integration of the digital radiography detector. Includes detector mounting, power connection, and initial calibration. | Detector securely mounted and aligned. Correct power and data connections established. Detector calibrated according to manufacturer protocols for optimal image quality. |
| X-ray Generator & Tube Integration | Connection and configuration of the X-ray generator and tube with the DR system. Includes power supply, control signals, and safety interlocks. | Generator and tube correctly interfaced with the DR console and detector. All safety interlocks functional. kVp, mAs, and time controls validated. |
| Image Acquisition Software Installation & Configuration | Installation and setup of the DR image acquisition software. Includes user profile creation, acquisition parameters setup, and DICOM configuration. | Software installed on designated workstation/server. User roles and permissions configured. Acquisition parameters optimized for various imaging protocols. DICOM settings configured for image transmission and storage. |
| Picture Archiving and Communication System (PACS) / RIS Integration | Establishing network connectivity and DICOM communication between the DR system and the existing PACS/RIS. Includes testing image transmission and reception. | Network cables installed and tested. DICOM AE titles, IP addresses, and ports correctly configured. Successful transmission and reception of test images to/from PACS/RIS verified. |
| Workstation Setup & Configuration | Setup and configuration of the viewing/acquisition workstation, including operating system, drivers, and image viewing software. | Workstation powered on, OS updated, and necessary drivers installed. Image viewing software installed and configured. Resolution and display settings optimized. |
| Network Connectivity & Cabling | Installation and testing of all necessary network cabling and connections for the DR system, including power and data. | Cat 5e/6 or higher cabling installed for network connections. Cables labeled and tested for continuity and speed. Power outlets verified for adequate capacity and grounding. |
| Radiation Safety Shielding & Interlocks Verification | Verification of all radiation safety features, including shielding adequacy and functional interlocks. | Inspection of lead shielding (if applicable). All safety interlocks (e.g., door interlocks, emergency stops) tested and confirmed to be operational. |
| System Performance Testing | Comprehensive testing of the DR system's performance, including image quality, acquisition speed, and system response time. | Image quality assessed using phantoms and clinical images. Acquisition time for different protocols measured. System response to commands validated. |
| User Training Materials | Provision of comprehensive user manuals and training guides for the DR system. | Documentation provided in digital or hardcopy format, covering system operation, troubleshooting, and maintenance. Content is clear, concise, and accurate. |
| As-Built Documentation | Creation of detailed documentation reflecting the final installed configuration of the DR system. | Includes network diagrams, equipment serial numbers, software versions, and any site-specific modifications. Provided in electronic format. |
Project Phases and Activities
- Pre-Installation & Site Assessment
- Equipment Delivery & Unpacking
- System Installation & Configuration
- Integration & Testing
- User Training
- Documentation & Handover
- Post-Installation Support (Initial)
Service Level Agreement For Digital X-ray Installation Service (Mobile Dr)
Exclusions:
This SLA does not cover:
- Issues arising from improper use, misuse, or neglect by the Client or unauthorized third parties.
- Modifications or repairs made to the system by unauthorized personnel.
- Power outages or environmental conditions beyond the control of the Provider.
- Issues related to third-party software or hardware not provided by the Provider.
- Scheduled maintenance performed by the Provider with prior notification to the Client.
Reporting Issues:
Client shall report all issues to the Provider through the following channels:
- Email: [Provider Support Email Address]
- Phone: [Provider Support Phone Number]
All reported issues will be logged, and a ticket number will be assigned to the Client for tracking purposes.
Service Credits:
If the Provider fails to meet the Uptime Guarantee for the post-installation period, the Client may be eligible for service credits, as detailed in a separate Service Credit Policy document. Calculation of downtime and service credits will be based on the documented records of issue reporting and resolution.
Review and Amendments:
This SLA will be reviewed annually or as needed. Any amendments to this SLA must be in writing and signed by both parties.
Governing Law:
This SLA shall be governed by and construed in accordance with the laws of [Specify Jurisdiction].
| Service Component | Uptime Guarantee | Response Time (Business Hours) | Response Time (Outside Business Hours/Emergency) | Target Resolution Time (Critical Issue) |
|---|---|---|---|---|
Key Definitions
- {"item":"Installation Service:","description":"The process of physically installing the mobile DR unit, including all necessary components, software, and initial configuration at the Client's designated facility."}
- {"item":"Downtime:","description":"The period during which the mobile DR system is inoperable and unavailable for use by the Client due to an issue with the installed system that is attributable to the Provider's installation, configuration, or initial setup."}
- {"item":"Response Time:","description":"The maximum time allowed for the Provider to acknowledge a reported issue and initiate troubleshooting efforts."}
- {"item":"Resolution Time:","description":"The maximum time allowed for the Provider to resolve a reported issue and restore the mobile DR system to full operational status. (Note: Resolution Time may vary depending on the complexity of the issue)."}
- {"item":"Business Hours:","description":"Standard working hours, typically Monday to Friday, 9:00 AM to 5:00 PM, excluding public holidays recognized in [Specify Region/Country]."}
- {"item":"Emergency Support:","description":"Support required for critical issues that render the mobile DR system completely inoperable, impacting patient care."}
In-Depth Guidance
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Phase 02: Execution
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