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Digital X-Ray Installation Service (Fixed DR) in Lesotho
Engineering Excellence & Technical Support
Digital X-Ray Installation Service (Fixed DR) High-standard technical execution following OEM protocols and local regulatory frameworks.
Advanced Fixed DR Installation
We deliver expert installation of high-resolution fixed Digital Radiography (DR) systems across Lesotho, enhancing diagnostic accuracy and patient throughput in healthcare facilities. Our services ensure seamless integration with existing PACS and RIS for efficient workflow.
Reliable Infrastructure & Calibration
Our skilled technicians meticulously manage power, network, and physical infrastructure setup for your fixed DR, ensuring optimal performance and longevity. Comprehensive calibration and quality assurance testing are conducted to meet international diagnostic standards.
Comprehensive Training & Support
We provide thorough on-site training for your radiology staff on operating the new fixed DR system and its associated software. Ongoing technical support and maintenance packages are available to guarantee sustained operational excellence and minimize downtime in Lesotho.
What Is Digital X-ray Installation Service (Fixed Dr) In Lesotho?
Digital X-ray Installation Service (Fixed DR) in Lesotho refers to the comprehensive process of procuring, setting up, configuring, and integrating a fixed Digital Radiography (DR) system within a healthcare facility. Unlike mobile X-ray units, fixed DR systems are permanently installed in dedicated radiography rooms, offering higher throughput and enhanced image quality for diagnostic imaging. This service encompasses the complete lifecycle from initial site assessment and equipment delivery to system calibration, software integration, and post-installation training. The objective is to establish a functional, compliant, and efficient digital radiography workflow.
| Requester Profile | Typical Use Cases | Key Benefits | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Hospitals (Public & Private): General hospitals, specialized medical centers, and tertiary care facilities requiring advanced diagnostic imaging capabilities for a high volume of patients. | Orthopedic Imaging: Detailed visualization of bone structures, fractures, and joint abnormalities. | Chest X-rays: Diagnosis of pulmonary conditions, pneumonia, tuberculosis, and other respiratory ailments. | Abdominal Imaging: Detection of organ abnormalities, obstructions, and foreign bodies. | Trauma Imaging: Rapid and efficient imaging of severe injuries. | Improved Diagnostic Accuracy: Higher resolution and contrast ratio in digital images facilitate more precise diagnosis. | Increased Workflow Efficiency: Faster image acquisition and immediate availability of digital images to radiologists. | Reduced Radiation Dose: Digital detectors often allow for lower radiation exposure to patients while maintaining image quality. | Enhanced Image Archiving and Retrieval: Digital format allows for easy storage, retrieval, and sharing of images. | Reduced Repeat Exposures: Real-time feedback and advanced processing minimize the need for repeat X-ray examinations. |
| Diagnostic Imaging Centers/Clinics: Standalone facilities dedicated to providing diagnostic imaging services to outpatients. | Specialized Examinations: Imaging for specific anatomical regions or pathologies requiring high-quality digital radiography. | Routine Health Screenings: Part of comprehensive health check-ups for early detection of various conditions. | Integration with Telemedicine: Facilitates remote consultation and diagnosis by radiologists in different locations. | Reduced Consumable Costs: Eliminates the need for film and chemical processing. | |||||
| Government Health Facilities: Public health clinics and district hospitals aiming to upgrade their imaging infrastructure and improve access to modern diagnostic tools. | Public Health Programs: Supporting national screening initiatives for conditions like tuberculosis and skeletal abnormalities. | Training and Education: Providing a platform for training future radiographers and technologists in digital imaging techniques. |
Service Components of Digital X-ray Installation Service (Fixed DR)
- Site Assessment and Planning: Evaluation of existing infrastructure (power, space, ventilation, radiation shielding), workflow analysis, and determination of optimal system placement. This phase also involves ensuring compliance with local radiation safety regulations.
- Equipment Procurement and Delivery: Sourcing and transportation of the fixed DR system components, including the X-ray generator, detector (e.g., flat panel detector), X-ray tube, and associated hardware.
- Installation and Physical Setup: Mechanical and electrical installation of all system components within the designated radiography room. This includes mounting the X-ray tube, patient positioning devices, and cabling.
- Radiation Shielding Verification: Assessment and, if necessary, enhancement of radiation shielding to protect staff and the public, in accordance with Lesotho's radiation safety standards.
- System Configuration and Calibration: Setting up the DR control console, image acquisition software, and performing meticulous calibration of the X-ray generator and detector to ensure accurate dose delivery and optimal image quality.
- PACS/RIS Integration: Seamless integration of the new DR system with existing Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS) for efficient image archival, retrieval, and reporting.
- Network Configuration: Establishing robust network connectivity for image transfer and system management.
- User Training: Comprehensive training for radiographers, technologists, and relevant medical staff on system operation, image acquisition techniques, quality control, and basic troubleshooting.
- Post-Installation Support and Validation: Initial system validation, performance testing, and provision of post-installation support to address any emergent issues and ensure smooth operation.
Who Needs Digital X-ray Installation Service (Fixed Dr) In Lesotho?
Digital X-ray installation services, specifically for Fixed Digital Radiography (DR) systems, are crucial for healthcare facilities in Lesotho aiming to modernize their diagnostic imaging capabilities. These advanced systems offer faster image acquisition, improved image quality, reduced radiation exposure for patients and staff, and enhanced workflow efficiency compared to traditional analog X-ray machines. The need for these installations is driven by the desire to provide more accurate and timely diagnoses, improve patient outcomes, and keep pace with global healthcare standards.
| Target Customer Type | Primary Departments Benefiting | Key Needs/Drivers |
|---|---|---|
| Government Hospitals | Radiology, Emergency, Orthopedics, Pulmonology, Internal Medicine | Improving diagnostic capacity, increasing patient throughput, reducing reliance on outsourced imaging, upgrading aging infrastructure, supporting public health initiatives. |
| Private Hospitals | Radiology, Surgery, Orthopedics, Emergency, Cardiology | Enhancing competitive advantage, offering advanced diagnostic services, improving patient experience and turnaround times, attracting medical tourists, increasing revenue streams. |
| Mission Hospitals | Radiology, General Medicine, TB Screening, Maternal & Child Health | Providing essential diagnostic services in underserved areas, improving patient care with limited resources, upgrading outdated equipment for better patient safety and diagnostic accuracy. |
| Diagnostic Imaging Centers | Radiology | Expanding service offerings, increasing efficiency and speed of imaging, attracting more referrals from clinics and hospitals, providing higher quality images for specialized diagnoses. |
| Large Clinics/Health Centers | Radiology, General Practice, TB Clinics | Establishing in-house diagnostic capabilities, reducing patient referrals to distant facilities, enabling faster decision-making for common conditions, improving accessibility to X-ray services. |
| Specialty Clinics (e.g., Orthopedic, TB) | Orthopedics, Pulmonology/TB Clinics | Facilitating precise diagnosis for specific conditions (e.g., fracture assessment, TB detection), improving treatment planning, enabling follow-up imaging with consistent quality. |
Target Customers and Departments for Fixed DR Installation Service in Lesotho:
- Hospitals (Governmental, Private, and Mission-based)
- Diagnostic Imaging Centers
- Large Clinics and Health Centers with Radiology Departments
- Specialty Clinics (e.g., Orthopedic, Tuberculosis, Chest Clinics)
- Tertiary Care Facilities
- Emergency Departments
- Surgical Departments
- Internal Medicine Departments
- Pediatric Departments
- Public Health Programs (e.g., TB screening initiatives)
Digital X-ray Installation Service (Fixed Dr) Process In Lesotho
This document outlines the workflow for a Digital X-Ray Installation Service (Fixed DR) in Lesotho, from the initial customer inquiry to the successful execution and handover of the installed system. This process is designed to ensure a smooth, efficient, and compliant installation, meeting the specific needs of healthcare facilities in Lesotho.
| Phase | Key Steps | Description | Responsible Parties | Deliverables/Outcomes |
|---|---|---|---|---|
| Phase 1: Inquiry & Initial Consultation | 1.1 Customer Inquiry | Facility expresses interest in a fixed DR digital X-ray system. | Healthcare Facility, Service Provider | Initial understanding of facility needs and system requirements. |
| 1.2 Initial Consultation | Discussion to understand specific clinical needs, existing infrastructure, budget, and desired outcomes. Includes preliminary discussion on system type (e.g., single detector vs. dual detector). | Healthcare Facility (Radiology Dept., Admin), Service Provider (Sales/Technical Rep) | Clarified requirements, preliminary system recommendation, understanding of project scope. | |
| Phase 2: Site Survey & Assessment | 2.1 Site Visit Scheduling | Arranging a visit to the facility to assess the installation environment. | Service Provider, Healthcare Facility | Confirmed site visit date and time. |
| 2.2 Technical Site Survey | Detailed assessment of the installation room (dimensions, power availability, shielding requirements, network infrastructure, existing X-ray room modifications needed, ceiling height for ceiling-suspended tube stands if applicable). | Service Provider (Installation Engineer/Technician) | Detailed site survey report, identification of potential challenges or special requirements. | |
| 2.3 Regulatory & Safety Assessment | Review of local regulations, radiation safety protocols, and building codes applicable to X-ray installations in Lesotho. | Service Provider (Compliance Officer/Engineer), Healthcare Facility (Radiation Safety Officer) | Understanding of compliance requirements and potential modifications needed for regulatory approval. | |
| Phase 3: Quotation & Proposal | 3.1 System Configuration & Pricing | Based on the site survey and consultation, finalize the system configuration (detector type, generator, console, PACS integration, etc.) and associated costs. | Service Provider (Sales/Engineering) | Detailed list of equipment and services. |
| 3.2 Formal Quotation & Proposal Submission | Submission of a comprehensive quotation including equipment, installation costs, training, warranty, and any required site modifications. Proposal outlines project timeline and terms. | Service Provider | Formal quotation and project proposal document. | |
| 3.3 Proposal Review & Negotiation | Facility reviews the proposal, may ask for clarification or negotiate terms. Approval process within the facility. | Healthcare Facility (Procurement, Radiology, Admin), Service Provider (Sales) | Agreement on terms, pricing, and project scope. | |
| Phase 4: Order Confirmation & Procurement | 4.1 Purchase Order Issuance | Facility issues a formal Purchase Order (PO) for the approved system and services. | Healthcare Facility | Valid Purchase Order. |
| 4.2 Order Confirmation & Deposit | Service provider confirms the order and may require an advance payment/deposit. | Service Provider, Healthcare Facility | Order confirmation and receipt of deposit. | |
| 4.3 Equipment Procurement & Logistics | Service provider orders the equipment from manufacturers and arranges for shipping and customs clearance to Lesotho. | Service Provider (Logistics Department) | Equipment ordered and en route to Lesotho. | |
| Phase 5: Pre-Installation Preparations | 5.1 Site Preparation Confirmation | Confirming that all necessary site modifications (e.g., electrical, structural, shielding) identified in the site survey are completed by the facility or a designated contractor. | Healthcare Facility, Service Provider | Confirmation of site readiness. |
| 5.2 Installation Team & Schedule Confirmation | Finalizing the installation team, their travel arrangements, and confirming the installation schedule with the facility. | Service Provider (Project Manager/Installation Lead), Healthcare Facility | Confirmed installation team and schedule. | |
| 5.3 Equipment Arrival & Staging | Receiving the equipment at the facility and staging it in a secure location prior to installation. | Service Provider, Healthcare Facility | Equipment safely received and stored. | |
| Phase 6: Installation & Integration | 6.1 Equipment Installation | Physical installation of the X-ray generator, tube, detector(s), console, positioning equipment, and any associated hardware by certified technicians. | Service Provider (Installation Technicians) | All hardware components physically installed. |
| 6.2 Cabling & Networking | Installation of all necessary cabling for power, data, and connectivity to PACS/RIS. Network configuration and integration. | Service Provider (Technicians, Network Engineer) | Complete and functional cabling and network infrastructure. | |
| 6.3 Software Installation & Configuration | Installation and configuration of the X-ray control software, image acquisition software, and any necessary drivers. | Service Provider (Application Specialist/Technician) | Software installed and configured. | |
| Phase 7: Testing & Calibration | 7.1 System Initialization & Power-Up | Initial power-up of the system and verification of basic functionality. | Service Provider (Technicians) | System powered on and stable. |
| 7.2 Image Quality Testing | Acquisition of test images using phantoms and anatomical samples to ensure optimal image quality, resolution, and contrast. | Service Provider (Application Specialist/Radiographer), Healthcare Facility (Radiographer) | Satisfactory image quality demonstrated. | |
| 7.3 Radiation Safety & Performance Calibration | Calibration of radiation output, dose monitoring, and verification of all safety interlocks. Compliance with national radiation safety standards. | Service Provider (Medical Physicist/Qualified Technician), Healthcare Facility (Radiation Safety Officer) | Calibrated system and documented radiation safety compliance. | |
| 7.4 Integration Testing | Testing of integration with existing PACS/RIS (if applicable) and verification of seamless data flow. | Service Provider (IT/Application Specialist), Healthcare Facility (IT, Radiology Staff) | Successful data transfer and integration. | |
| Phase 8: Training & Handover | 8.1 Operator Training | Comprehensive training for radiographers and technicians on system operation, image acquisition techniques, and basic troubleshooting. | Service Provider (Application Specialist/Trainer) | Trained operators. |
| 8.2 Administrator/IT Training | Training for IT personnel on system maintenance, network management, and user administration. | Service Provider (Application Specialist/IT) | Trained IT staff. | |
| 8.3 Final Walkthrough & Acceptance | Joint review of the installed system with facility representatives. Addressing any outstanding issues before formal acceptance. | Service Provider (Project Manager/Lead Technician), Healthcare Facility (Radiology Manager, Lead Radiographer) | Successful system demonstration and agreement on acceptance. | |
| 8.4 Formal Handover | Official handover of the installed and validated system to the healthcare facility. | Service Provider, Healthcare Facility | System officially transferred. | |
| Phase 9: Post-Installation Support & Documentation | 9.1 Documentation & Manuals | Provision of all necessary technical manuals, user guides, service records, and warranty information in appropriate formats. | Service Provider | Complete documentation package. |
| 9.2 Warranty Period Commencement | Start of the agreed-upon warranty period for the installed system. | Service Provider, Healthcare Facility | Warranty activation. | |
| 9.3 Ongoing Support & Maintenance | Establishment of ongoing service and maintenance agreements as per contract. Includes remote support, on-site visits, and spare parts availability. | Service Provider (Service Department), Healthcare Facility | Established support and maintenance plan. |
Digital X-Ray Installation Service (Fixed DR) Workflow in Lesotho
- Phase 1: Inquiry & Initial Consultation
- Phase 2: Site Survey & Assessment
- Phase 3: Quotation & Proposal
- Phase 4: Order Confirmation & Procurement
- Phase 5: Pre-Installation Preparations
- Phase 6: Installation & Integration
- Phase 7: Testing & Calibration
- Phase 8: Training & Handover
- Phase 9: Post-Installation Support & Documentation
Digital X-ray Installation Service (Fixed Dr) Cost In Lesotho
Installing a fixed Digital Radiography (DR) X-ray system in Lesotho involves several cost components. The pricing can vary significantly based on the specific technology chosen, the infrastructure requirements, and the service provider. This document outlines the key factors influencing the cost and provides estimated price ranges in Lesotho Loti (LSL).
| Cost Component | Estimated Range (LSL) |
|---|---|
| Entry-Level Fixed DR System (Detector & Generator) | 150,000 - 350,000 |
| Mid-Range Fixed DR System (Detector & Generator) | 350,000 - 700,000 |
| High-End Fixed DR System (Detector & Generator) | 700,000 - 1,500,000+ |
| Site Preparation & Infrastructure (Varies Widely) | 50,000 - 300,000+ |
| DR Software & Basic PACS Integration | 30,000 - 150,000 |
| Installation, Commissioning & Initial Training | 20,000 - 80,000 |
| Import Duties, Taxes & Logistics | Estimated 15-30% of CIF value (variable) |
| Comprehensive Service & Maintenance Contract (Annual) | 10,000 - 50,000+ |
Key Pricing Factors for Fixed DR X-ray Installation in Lesotho
- 1. Type and Brand of Fixed DR System: Higher-end, feature-rich DR detectors and generators from reputable international brands will naturally command higher prices than basic or locally sourced alternatives (if available). The detector size, resolution, and imaging capabilities are crucial factors.
- 2. Site Preparation and Infrastructure: This is a significant cost driver. It includes:
- Room Modification: Structural changes, lead shielding for radiation protection (walls, doors, windows), ventilation, and lighting.
- Electrical Work: Upgrading power supply to handle the system's demands, dedicated circuits, and surge protection.
- Networking and IT Infrastructure: Ensuring robust network connectivity for image transfer and PACS (Picture Archiving and Communication System) integration.
- Generator and UPS: A reliable power source is essential. A good quality Uninterruptible Power Supply (UPS) is critical to prevent data loss and equipment damage during power outages.
- 3. Software and PACS Integration: The cost of the DR software, including image acquisition, processing, and viewing, as well as integration with existing or new PACS, can be substantial.
- 4. Installation and Commissioning Services: This includes the physical installation of the DR unit, calibration, testing, and initial training for radiographers and technicians. The complexity of the installation will affect these costs.
- 5. Training and Support: Comprehensive training for staff is vital for efficient operation. Post-installation technical support and maintenance agreements also contribute to the overall cost.
- 6. Import Duties and Taxes: As most DR systems and components are imported, Lesotho's import duties, VAT, and other applicable taxes will add to the final price.
- 7. Geographic Location within Lesotho: While less of a direct factor in equipment price, travel and logistics costs for installation teams to remote areas might be factored in.
- 8. Warranty and Service Packages: Extended warranties and comprehensive service packages will increase the initial investment but can offer better long-term value.
Affordable Digital X-ray Installation Service (Fixed Dr) Options
Investing in a Fixed Digital Radiography (DR) system for your practice can revolutionize your diagnostic capabilities. Our Affordable Digital X-Ray Installation Service (Fixed DR) focuses on delivering high-quality, reliable solutions tailored to your budget. We understand that cost is a significant factor, which is why we've developed flexible options, value bundles, and effective cost-saving strategies to make this essential upgrade accessible.
| Bundle Name | Included Components | Value Proposition | Estimated Cost Range (USD) |
|---|---|---|---|
| Essentials Bundle | Entry-level Fixed DR Detector (e.g., 14x17 inch, Cesium Iodide), Standard Acquisition Workstation, Generator Interface | Provides core digital radiography functionality at the most accessible price point. Ideal for practices transitioning from film or CR. | $18,000 - $25,000 |
| Performance Bundle | Mid-range Fixed DR Detector (e.g., 17x17 inch, higher resolution), Advanced Acquisition Workstation with enhanced image processing, Generator Integration | Offers improved image quality and workflow efficiency for a wider range of diagnostic needs. Suitable for growing practices seeking better diagnostic detail. | $25,000 - $35,000 |
| Advanced Imaging Bundle | Premium Fixed DR Detector (e.g., larger format, wireless options, higher DQE), High-performance Workstation with advanced AI-powered tools, Integrated Generator, Workflow Optimization Software | Delivers superior image clarity, faster acquisition times, and advanced diagnostic tools for specialized imaging. Best for practices demanding the highest diagnostic performance and efficiency. | $35,000 - $50,000+ |
| Budget-Conscious Integration | Utilize existing compatible generator if applicable, Refurbished high-quality DR detector (certified), Basic acquisition workstation | Significantly reduces upfront hardware costs by leveraging compatible existing equipment or certified pre-owned components. | Custom Quote - typically 15-25% savings over new |
Key Features of Our Fixed DR Installation Service
- Expert consultation and site assessment to determine the best DR solution for your specific needs.
- Professional installation of the fixed DR detector, generator, and acquisition workstation.
- Comprehensive system calibration and testing for optimal image quality and performance.
- User training for your medical staff on system operation and image acquisition.
- Post-installation support and maintenance options for ongoing reliability.
Verified Providers In Lesotho
In Lesotho's healthcare landscape, ensuring access to reliable and trustworthy medical services is paramount. Franance Health stands out as a beacon of quality, offering a network of verified providers who are committed to excellence in patient care. Their rigorous credentialing process not only guarantees that practitioners meet the highest standards of medical expertise and ethical conduct but also provides patients with the peace of mind that comes from knowing they are in capable hands. Choosing a Franance Health verified provider means opting for a healthcare experience that prioritizes safety, efficacy, and patient well-being.
| Credential Aspect | Franance Health Verification | Benefit to Patients |
|---|---|---|
| Medical Licenses & Certifications | Verified active and valid licenses and certifications from recognized bodies. | Ensures practitioners are legally authorized and possess the required qualifications. |
| Professional Experience | Thorough review of past performance, including surgical outcomes and patient feedback where applicable. | Guarantees that providers have a history of successful and positive patient care. |
| Continuing Medical Education (CME) | Confirmation of participation in ongoing professional development and training. | Ensures providers stay updated with the latest medical advancements and techniques. |
| Ethical Conduct & Disciplinary History | Checks for any past disciplinary actions or ethical violations. | Protects patients from practitioners with a history of misconduct, promoting a safe environment. |
| Specialty Board Certification | Verification of board certification in their respective medical specialties. | Confirms that specialists have met rigorous standards of expertise in their chosen field. |
| Reputation & Peer Review | Consideration of peer reviews and established professional reputations. | Provides an added layer of assurance regarding the provider's standing within the medical community. |
Why Franance Health Verified Providers are the Best Choice in Lesotho:
- Uncompromising Quality: Franance Health's stringent vetting ensures all providers possess valid licenses, certifications, and a proven track record of excellent patient outcomes.
- Patient Safety First: Rigorous background checks and continuous performance reviews are conducted to safeguard patients against substandard care and ethical breaches.
- Expert Medical Professionals: Access a curated network of highly qualified doctors, nurses, and specialists across various medical disciplines.
- Trust and Transparency: Franance Health provides clear and accessible information about provider credentials, fostering trust and informed decision-making for patients.
- Comprehensive Care Options: Whether seeking general medical attention, specialized treatment, or diagnostic services, Franance Health connects you with reliable providers.
- Enhanced Accessibility: Our network is designed to improve access to quality healthcare services throughout Lesotho.
- Commitment to Ethical Practice: All verified providers adhere to a strict code of ethics, ensuring patient rights and privacy are always protected.
Scope Of Work For Digital X-ray Installation Service (Fixed Dr)
This Scope of Work (SOW) details the technical deliverables and standard specifications for the installation of a Fixed Digital Radiography (DR) X-ray system. The service encompasses all necessary tasks from pre-installation site assessment to final system handover and training, ensuring a fully operational and compliant X-ray suite.
| Stage/Activity | Technical Deliverables | Standard Specifications/Notes | |||
|---|---|---|---|---|---|
| Site Survey and Assessment | Detailed site report including power, space, radiation shielding, network connectivity, and environmental conditions. | Compliance with local radiation safety regulations (e.g., NCRP, IEC standards). Assessment of existing infrastructure and identification of any required modifications. | |||
| Equipment Delivery and Unpacking | Receipt of all X-ray generator, DR detector, console, workstation, cabling, and accessories. | Inspection for transit damage. Secure and organized unpacking in the designated installation area. | |||
| Installation and Configuration | Mounting of X-ray generator, detector (fixed mount), and associated components. | Proper cable management and connection. Installation of image acquisition software and PACS connectivity. | Integration with existing hospital information systems (HIS) or PACS. | Adherence to manufacturer's installation guidelines and best practices. Secure mounting of all components to prevent vibration or displacement. Electrical connections to be performed by qualified personnel according to local electrical codes. Network configuration for seamless data transfer. | |
| System Testing and Calibration | Verification of all system components' functionality. | Image quality testing using standard phantoms. | Radiation output calibration and safety checks. | PACS/HIS integration testing. | Testing to be performed according to manufacturer's protocols and relevant international standards (e.g., IEC 60601 series). Calibration to ensure accurate dose measurement and consistent image quality. All test results to be documented. |
| User Training | Comprehensive training for radiographers and technologists on system operation, image acquisition, processing, and basic troubleshooting. | Training on radiation safety protocols. | Training provided by certified manufacturer personnel. Training materials (manuals, guides) to be provided in English (or agreed-upon language). Duration of training as per contract or manufacturer recommendation. | ||
| Documentation and Handover | Complete system documentation package including installation reports, test results, calibration certificates, user manuals, and service manuals. | As-built drawings of the installation. | Final acceptance certificate signed by client and installer. | All documentation to be provided in hard copy and/or digital format as agreed. Manufacturer's warranty to be activated upon successful handover. | |
| Post-Installation Support | Initial period of on-site support to address any immediate operational issues. | Guidance on routine maintenance procedures. | Duration of initial support period as per contract. Access to remote technical support as per service agreement. |
Key Stages and Deliverables
- Site Survey and Assessment
- Equipment Delivery and Unpacking
- Installation and Configuration
- System Testing and Calibration
- User Training
- Documentation and Handover
- Post-Installation Support
Service Level Agreement For Digital X-ray Installation Service (Fixed Dr)
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Digital X-Ray Installation Service (Fixed DR). It defines the expected performance standards and remedies in case of non-compliance. This SLA applies to all customers who have purchased the Digital X-Ray Installation Service (Fixed DR).
| Service Aspect | Target | Remedy for Non-Compliance |
|---|---|---|
| Response Time (Severity Level 1) | Within 1 hour during Service Hours | 10% discount on the next maintenance contract renewal for every 1 hour of delay beyond the target. |
| Response Time (Severity Level 2 - Major Issue, limited functionality) | Within 2 hours during Service Hours | 5% discount on the next maintenance contract renewal for every 2 hours of delay beyond the target. |
| Uptime Guarantee (for installed DR system) | 99.5% during Service Hours, averaged monthly | For every 1% of downtime below the guaranteed uptime in a given month, a credit of 0.5% of the monthly service fee will be applied to the next invoice. For cumulative downtime exceeding 2% in a month, a remediation plan will be developed with the customer. |
| Resolution Time (Severity Level 1) | Target: Within 4 business hours; Maximum: 8 business hours | If resolution exceeds 8 business hours, a dedicated technician will be assigned until resolution. A service credit of 5% of the monthly service fee will be applied for every 4 hours of resolution time exceeding the target. |
| Resolution Time (Severity Level 2) | Target: Within 8 business hours; Maximum: 16 business hours | A service credit of 2.5% of the monthly service fee will be applied for every 8 hours of resolution time exceeding the target. |
Key Definitions
- Installation Service (Fixed DR): Refers to the complete setup and configuration of a fixed digital radiography (DR) X-ray system, including hardware, software, and initial testing.
- Service Hours: Monday to Friday, 8:00 AM to 6:00 PM local time, excluding public holidays.
- Downtime: Any period during which the installed Digital X-Ray system is unavailable or non-operational due to a failure of the installed components or associated software, preventing the acquisition of diagnostic X-ray images. Routine maintenance, scheduled upgrades, or issues caused by customer-provided infrastructure (e.g., power outages, network failures) are excluded.
- Support Ticket: A formal request for assistance logged through the designated support portal or by phone.
- Response Time: The time taken to acknowledge a Support Ticket and initiate troubleshooting activities.
- Resolution Time: The time taken to restore the Digital X-Ray system to full operational status.
- Severity Level 1 (Critical): Complete system outage, preventing all diagnostic imaging. Immediate impact on patient care.
In-Depth Guidance
Frequently Asked Questions
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