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Radiology Room Refurbishment & Fit-Out Service in Lesotho
Engineering Excellence & Technical Support
Radiology Room Refurbishment & Fit-Out Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Optimized Radiation Shielding & Safety
We engineer and implement state-of-the-art radiation shielding solutions for X-ray, CT, and other diagnostic rooms in Lesotho, ensuring compliance with international safety standards and minimizing exposure risks for both patients and staff. Our expertise covers lead lining, concrete density calculations, and interlock system integration for enhanced safety protocols.
Advanced Imaging Environment Design
Our service focuses on creating optimal imaging environments tailored to Lesotho's unique healthcare needs. This includes specialized lighting control systems for diagnostic accuracy, precise temperature and humidity regulation for sensitive equipment longevity, and acoustic design to minimize distractions and improve patient comfort during procedures.
Robust Electrical & Data Infrastructure
We deliver robust and future-proof electrical and data infrastructure for your radiology suite. This encompasses dedicated power circuits for high-demand imaging equipment, uninterruptible power supply (UPS) integration for critical systems, and high-speed data network cabling to support PACS and RIS integration, ensuring seamless operation and data integrity in Lesotho's context.
What Is Radiology Room Refurbishment & Fit-out Service In Lesotho?
Radiology room refurbishment and fit-out services in Lesotho refer to the comprehensive process of upgrading, renovating, and equipping existing or new spaces to meet the specific functional and technical requirements of modern diagnostic imaging departments. This encompasses architectural modifications, installation of specialized infrastructure, integration of advanced medical equipment, and adherence to stringent safety and regulatory standards. The objective is to create optimal environments for diagnostic imaging procedures, ensuring patient safety, workflow efficiency, and the successful deployment of sophisticated radiological technologies. This service is critical for healthcare facilities seeking to enhance their diagnostic capabilities, comply with evolving medical technology standards, and improve the overall patient experience within their radiology departments.
| Entity Requiring Service | Needs Addressed | Typical Use Cases |
|---|---|---|
| Public Hospitals & Clinics (Government funded) | Enhancing diagnostic capacity, replacing outdated equipment, improving patient throughput, meeting national health standards. | Upgrading existing X-ray rooms to digital radiography, fitting out new CT scanner suites, refurbishing interventional radiology labs, establishing new diagnostic imaging centers in underserved areas. |
| Private Hospitals & Diagnostic Centers | Expanding service offerings, attracting a higher patient demographic, increasing competitive advantage, adopting cutting-edge imaging technologies, improving patient experience. | Installing advanced MRI scanners, creating specialized cardiac catheterization labs with integrated imaging, building dedicated PET-CT suites, refurbishing outdated ultrasound facilities. |
| Specialized Medical Facilities (e.g., Oncology Centers, Cardiology Clinics) | Tailoring radiology services to specific medical disciplines, integrating imaging with treatment protocols, optimizing workflow for specialized procedures. | Fit-out of interventional radiology suites for image-guided biopsies and therapies, installation of intra-operative imaging systems for surgical suites, establishing dedicated mammography and breast imaging units. |
| Research Institutions & Academic Medical Centers | Providing state-of-the-art imaging capabilities for research, clinical trials, and medical education; accommodating advanced and experimental imaging modalities. | Setting up advanced neuroimaging research facilities, configuring specialized animal imaging suites, integrating novel imaging technologies for clinical trials. |
Key Components of Radiology Room Refurbishment & Fit-Out Services:
- Architectural & Structural Modifications: This includes interior design changes, layout optimization for workflow, wall reinforcement for imaging equipment shielding, ceiling modifications for light and ventilation systems, and floor preparation for equipment weight and mobility. It also covers the creation of control rooms, patient waiting areas, and changing facilities.
- Shielding & Radiation Protection: A critical aspect involves the installation of lead lining in walls, floors, and doors to attenuate radiation. This ensures the safety of staff and patients from ionizing radiation emitted by X-ray, CT, and other imaging modalities. Ventilation systems are also designed to manage potential airborne contaminants.
- Electrical & IT Infrastructure: This encompasses the provision of dedicated, stable power supply with UPS (Uninterruptible Power Supply) for imaging equipment, specialized cabling for data transmission (DICOM networks), integration of PACS (Picture Archiving and Communication System) and RIS (Radiology Information System) infrastructure, and robust network security measures.
- HVAC (Heating, Ventilation, and Air Conditioning) Systems: Installation of specialized HVAC systems to maintain precise temperature and humidity levels, critical for the optimal performance and longevity of sensitive imaging equipment. Proper ventilation is also essential for patient comfort and staff safety.
- Medical Gas & Suction Systems: Integration of medical gas lines (e.g., oxygen) and suction systems where required by specific imaging procedures or associated patient care facilities within the radiology suite.
- Lighting & Acoustics: Design and installation of appropriate lighting levels for both patient examination areas and control rooms. Acoustic treatments are implemented to minimize noise from equipment and ensure a quiet environment for patient care and staff communication.
- Equipment Installation & Integration: The service includes the precise positioning, installation, and calibration of major radiology equipment such as X-ray machines, CT scanners, MRI scanners, ultrasound units, and mammography systems. This also involves the integration of ancillary equipment like contrast injectors and patient monitoring systems.
- Compliance & Certification: Ensuring that all design, construction, and equipment installations meet national and international healthcare regulations, building codes, and radiation safety standards. This often involves obtaining necessary certifications and approvals from relevant authorities.
Who Needs Radiology Room Refurbishment & Fit-out Service In Lesotho?
Radiology departments in Lesotho, whether within public hospitals, private healthcare facilities, or specialized diagnostic centers, frequently require refurbishment and fit-out services. These services are essential for upgrading outdated infrastructure, expanding capacity, incorporating new imaging technologies, and ensuring compliance with modern healthcare standards and radiation safety regulations. The goal is to create efficient, safe, and patient-centered environments that facilitate accurate and timely diagnostic imaging.
| Department | Typical Needs for Refurbishment/Fit-Out | Specific Equipment Considerations |
|---|---|---|
| General Radiology (X-ray) | Radiation shielding upgrades, darkroom conversion/elimination, digital detector integration, patient waiting area improvements, imaging acquisition stations. | Lead-lined walls, control booths, film processing (if applicable), DR/CR systems, PACS integration. |
| Computed Tomography (CT) | Generous room size for scanner and control, advanced radiation shielding, dedicated HVAC systems, power conditioning, patient positioning aids, observation windows. | CT scanner gantry, console, data acquisition systems, CT simulators, high-capacity PACS storage. |
| Magnetic Resonance Imaging (MRI) | Strict magnetic shielding (Faraday cage), RF shielding, cryogenic cooling systems, gradient shielding, specialized acoustic baffling, patient access and safety features, control room. | MRI scanner magnet, gradient coils, RF coils, cryogen systems, patient monitoring, safety interlocks. |
| Ultrasound | Ergonomic design for sonographers, adequate power outlets, comfortable patient access, infection control measures, dedicated reporting stations. | Ultrasound machines, transducers, gel warmers, reporting workstations. |
| Mammography | Optimized lighting, comfortable patient positioning, lead shielding, dedicated biopsy capabilities, reporting workstations with high-resolution displays. | Mammography units (analog/digital), tomosynthesis systems, biopsy devices, mammography viewing stations. |
| Fluoroscopy/Interventional Radiology | High-capacity radiation shielding, large imaging rooms to accommodate C-arm and equipment, patient procedure tables, sterile environments, observation areas, control rooms. | C-arm systems, angiography suites, cardiovascular imaging equipment, patient monitoring, contrast media injectors. |
| Nuclear Medicine | Radioisotope-shielded hot labs, fume hoods, specialized ventilation (HEPA filters), patient waiting areas with controlled access, imaging scanners (SPECT, PET), dose calibrators. | SPECT/PET scanners, radionuclide handling equipment, waste management systems, image processing workstations. |
| PACS/IT Infrastructure Rooms | Climate control, secure server racks, UPS systems, network cabling, fire suppression systems. | Servers, storage arrays, networking equipment, UPS units. |
Target Customers & Departments Requiring Radiology Room Refurbishment & Fit-Out Services in Lesotho
- {"title":"Public Hospitals","description":"Government-funded hospitals across Lesotho are primary beneficiaries. Many face aging facilities and a growing demand for advanced diagnostic services. Refurbishment can improve patient flow, accommodate new equipment, and enhance the overall patient experience."}
- {"title":"Private Hospitals & Clinics","description":"Private healthcare providers, seeking to offer competitive and high-quality services, often invest in upgrading their radiology departments. This includes fitting out new rooms or modernizing existing ones to incorporate the latest imaging modalities."}
- {"title":"Specialized Diagnostic Centers","description":"Standalone diagnostic centers focusing on radiology and medical imaging are key clients. They require specialized fit-outs to house advanced equipment like MRI scanners, CT scanners, and digital X-ray machines, ensuring optimal performance and safety."}
- {"title":"Tertiary & Referral Hospitals","description":"Larger hospitals that serve as centers for complex procedures and referrals often need extensive refurbishment to support specialized imaging sub-departments and accommodate high patient volumes."}
- {"title":"Rural & District Hospitals","description":"While often facing resource constraints, efforts to improve healthcare access may lead to refurbishment projects in district hospitals, aiming to bring essential radiology services closer to rural populations."}
Radiology Room Refurbishment & Fit-out Service Process In Lesotho
This document outlines the comprehensive workflow for Radiology Room Refurbishment & Fit-Out Services in Lesotho, guiding clients from their initial inquiry to the successful completion of the project. We aim to provide a transparent and efficient process, ensuring all client needs and regulatory requirements are met.
| Phase | Key Activities | Client Involvement | Deliverables | Estimated Timeline |
|---|---|---|---|---|
| Client contacts service provider to express interest. Initial discussion to understand scope, budget, and desired outcomes. Information gathering on existing facility. | Provide initial project details, express needs and expectations. | Initial understanding of project scope and client requirements. | 1-3 Business Days |
| Service provider conducts a detailed on-site visit. Assessment of existing infrastructure, space, power, ventilation, and any structural considerations. Detailed discussion of specific radiology equipment requirements, workflow, and regulatory compliance (e.g., radiation safety). | Grant access to the site, provide relevant building plans, answer detailed questions about existing conditions and future needs. | Comprehensive site assessment report, detailed needs analysis document, identification of potential challenges and opportunities. | 3-7 Business Days |
| Based on the needs analysis, a detailed proposal is developed, outlining the scope of work, proposed solutions, materials, timeline, and a comprehensive quotation. This may include preliminary design concepts. | Review proposal and quotation, ask clarifying questions, provide feedback on proposed solutions and budget. | Detailed project proposal, itemized quotation, preliminary design sketches (if applicable). | 5-10 Business Days |
| Upon client approval of the proposal and quotation, a formal contract is drafted, detailing all terms, conditions, payment schedules, warranties, and responsibilities of both parties. Legal review by client is recommended. | Review and sign the contract. Arrange initial deposit as per agreement. | Signed service contract, proof of deposit payment. | 2-5 Business Days |
| Detailed architectural, mechanical, electrical, and radiation shielding designs are developed. This includes precise layout of the radiology room, equipment placement, control room integration, ventilation systems, lighting, and adherence to all relevant safety and building codes. Permitting applications are initiated. | Approve final designs and layouts, provide feedback on specific aesthetic or functional preferences. | Finalized architectural drawings, mechanical & electrical schematics, radiation shielding plans, building permit applications. | 10-20 Business Days (depending on complexity and permitting) |
| All necessary materials, specialized equipment for fit-out (e.g., lead shielding, specialized flooring, ventilation systems), and any required construction supplies are sourced and procured, prioritizing quality and compliance. | N/A (unless specific client-requested materials need to be sourced). | Procurement orders, material delivery schedule. | Concurrent with Design & Planning, and Construction phases |
| The physical refurbishment of the radiology room commences. This includes demolition (if necessary), structural modifications, installation of radiation shielding, electrical and mechanical works, flooring, ceiling, wall finishes, lighting, and integration of specialized services for radiology equipment. | Periodic site visits for progress review (optional), address any on-site queries promptly. | Completed structural modifications, installed shielding, completed electrical and mechanical infrastructure, finished room interior. | 4-12 Weeks (depending on project scope) |
| Thorough testing of all installed systems, including electrical, ventilation, lighting, and importantly, radiation safety systems. Calibration of equipment and verification against design specifications and regulatory standards. This phase may involve radiation surveys by certified professionals. | Witness testing and commissioning, review test reports. | Completed test reports, commissioning certificates, radiation survey reports (if applicable). | 3-7 Business Days |
| Formal handover of the completed radiology room to the client. Comprehensive training is provided to the facility's staff on the new systems, safety protocols, and operational procedures. All project documentation is provided. | Accept the completed room, ensure staff attend training, sign handover documentation. | Fully functional and commissioned radiology room, training manuals, as-built drawings, operation and maintenance manuals, warranty information. | 1-3 Business Days |
| Ongoing support and maintenance services as per the contract. Addressing any minor issues that may arise post-handover and providing guidance on best practices for room operation and upkeep. | Communicate any issues or requests for support. | Resolved issues, ongoing maintenance services (as per contract). | Ongoing |
Radiology Room Refurbishment & Fit-Out Service Process
- Inquiry & Initial Consultation
- Site Assessment & Needs Analysis
- Proposal & Quotation
- Contract & Agreement
- Design & Planning
- Procurement & Material Sourcing
- Construction & Installation
- Testing & Commissioning
- Handover & Training
- Post-Project Support
Radiology Room Refurbishment & Fit-out Service Cost In Lesotho
The cost of radiology room refurbishment and fit-out services in Lesotho is a complex equation, influenced by a multitude of factors. These projects involve specialized medical equipment, stringent building regulations, and the need for highly skilled labor. Therefore, providing a precise "average" cost is challenging without detailed project specifications. However, understanding the key pricing drivers can help in budgeting and obtaining accurate quotes.
| Service Component | Estimated Cost Range (MZN) |
|---|---|
| Minor Refurbishment (painting, flooring, basic electrical upgrades) | 25,000 - 75,000 |
| Moderate Refurbishment (structural changes, lead lining, basic HVAC, new lighting) | 100,000 - 300,000 |
| Comprehensive Fit-Out (complete rebuild, advanced HVAC, specialized electrical, extensive lead shielding, full equipment integration) | 400,000 - 1,500,000+ |
| Lead Lining (per square meter) | 1,500 - 4,000 |
| Specialized HVAC System Installation | 50,000 - 200,000+ |
| Electrical Upgrades (for medical equipment) | 20,000 - 100,000+ |
| Specialized Flooring | 5,000 - 20,000 |
| Project Management (percentage of total project cost) | 5% - 15% |
| Permits & Approvals | 2,000 - 10,000 |
Key Pricing Factors for Radiology Room Refurbishment & Fit-Out in Lesotho
- Scope of Work: The extent of the refurbishment is the primary driver. This can range from minor cosmetic upgrades to complete gutting and rebuilding.
- Size of the Room: Larger rooms naturally require more materials and labor, increasing overall costs.
- Type of Radiology Equipment: Different imaging modalities (e.g., X-ray, CT, MRI, Ultrasound) have varying installation requirements and associated shielding needs (e.g., lead lining for X-ray rooms).
- Structural Modifications: If the project involves altering walls, ceilings, or floors to accommodate equipment or optimize workflow, costs will increase significantly.
- Electrical & Plumbing Upgrades: Specialized power requirements for imaging equipment and potentially dedicated plumbing for cooling systems can add substantial expense.
- HVAC Systems: Ensuring precise temperature and humidity control is critical for sensitive equipment and patient comfort, often requiring specialized HVAC solutions.
- Lead Shielding: For X-ray and CT rooms, lead lining is a critical safety measure, and the amount of lead required directly impacts cost.
- Flooring: Specialized, seamless, and durable flooring that can withstand heavy equipment and cleaning protocols is necessary.
- Lighting: Appropriate lighting for both diagnostic procedures and general room use, often with dimmable options for specific imaging needs.
- Finishes & Aesthetics: While secondary to functionality, the choice of wall finishes, cabinetry, and overall design can influence the budget.
- Specialized Equipment Installation: The cost of installing and calibrating the radiology equipment itself, often performed by the equipment vendor, needs to be factored in.
- Waste Management & Ventilation: Proper ventilation and potentially specialized systems for handling medical waste are essential.
- Permits & Approvals: Obtaining necessary building permits and adhering to local health and safety regulations incurs costs.
- Labor Costs: The availability and hourly rates of skilled tradespeople, including electricians, plumbers, builders, and specialists in medical fit-outs, will vary.
- Project Management: Professional project management can add to the cost but is crucial for ensuring efficient execution and adherence to timelines.
- Contingency: It is always advisable to include a contingency fund (typically 10-20%) to cover unforeseen issues.
Affordable Radiology Room Refurbishment & Fit-out Service Options
Establishing or updating a radiology room requires careful planning to ensure functionality, patient comfort, and compliance with healthcare regulations. Our affordable radiology room refurbishment and fit-out service offers comprehensive solutions tailored to your budget. We understand that cost-effectiveness is paramount, and our service prioritizes delivering high-quality results without compromising on essential features. From initial design consultations to the final installation of imaging equipment, we manage the entire process, optimizing resources and minimizing waste.
| Value Bundle | Description | Cost-Saving Strategies Included |
|---|---|---|
| Essential Essentials Bundle | Focuses on core functional requirements and compliance. Ideal for budget-conscious practices needing a safe and operational space. | Standardized material selections, optimized layout for minimal structural changes, phased implementation of non-critical upgrades. |
| Comfort & Efficiency Bundle | Builds upon the essential package with enhanced patient comfort features and streamlined workflow elements. | Slightly upgraded finishes for durability and aesthetics, improved lighting, basic acoustic dampening, optimized equipment placement for workflow. |
| Advanced Performance Bundle | Includes premium features for enhanced diagnostic capabilities, superior patient experience, and long-term operational efficiency. | High-performance lighting systems, advanced acoustic solutions, premium durable finishes, integrated technology infrastructure, energy-efficient HVAC. |
Key Service Components for Radiology Room Refurbishment & Fit-Out:
- Initial Consultation & Site Assessment: Understanding your specific needs, existing infrastructure, and budget constraints.
- Space Planning & Design: Optimizing layout for workflow, equipment placement, patient privacy, and staff efficiency.
- Structural Modifications: Walls, flooring, ceiling, and door adjustments to accommodate equipment and radiation shielding.
- Electrical & Data Cabling: Installation of power outlets, network points, and specialized wiring for imaging systems.
- HVAC & Environmental Control: Ensuring optimal temperature, humidity, and air quality for equipment longevity and patient comfort.
- Lighting Solutions: Ambient, task, and specialized lighting to support diagnostic imaging and patient well-being.
- Radiation Shielding: Implementing appropriate lead-lined walls, doors, and windows as per safety standards.
- Acoustic Treatment: Minimizing noise pollution for a more serene patient experience and improved staff concentration.
- Finishes & Decor: Durable, easy-to-clean materials and a calming aesthetic.
- Equipment Integration & Installation: Seamless setup of X-ray, CT, MRI, ultrasound, and other relevant imaging modalities.
- Project Management & Compliance: Overseeing the entire process, ensuring adherence to all relevant building codes and healthcare regulations.
- Post-Completion Support & Maintenance: Offering guidance and services for ongoing upkeep.
Verified Providers In Lesotho
In the evolving landscape of healthcare, ensuring access to verified and trustworthy providers is paramount. Franance Health stands out in Lesotho as a leader in this regard, offering a robust platform that meticulously vets healthcare professionals. This commitment to verification not only enhances patient safety but also builds crucial trust between individuals and their healthcare providers. Franance Health's credentialing process goes beyond basic checks, encompassing rigorous evaluation of qualifications, licenses, certifications, and professional standing. Their dedication to transparency means patients can access detailed provider profiles, fostering informed decision-making. By prioritizing these verified providers, individuals in Lesotho can navigate their healthcare journey with confidence, knowing they are connecting with competent and reputable professionals.
| Verification Aspect | Franance Health's Commitment | Benefit to Patients |
|---|---|---|
| Professional Licenses & Certifications | Thoroughly validated and cross-referenced with relevant regulatory bodies. | Ensures providers are legally authorized and qualified to practice. |
| Educational Qualifications | Verified degrees and diplomas from accredited institutions. | Confirms providers have received appropriate academic training. |
| Professional Experience | Scrutiny of work history and references where applicable. | Provides insight into practical skills and areas of expertise. |
| Reputation & Disciplinary Records | Checks for any past disciplinary actions or malpractice claims. | Safeguards against practitioners with compromised ethical standing. |
| Specialization Confirmation | Confirmation of specific medical specializations through certifications and experience. | Helps patients find the right specialist for their specific condition. |
Why Franance Health Providers are the Best Choice in Lesotho:
- Uncompromising Verification Standards: Franance Health employs a multi-faceted verification process that rigorously assesses qualifications, licenses, and certifications of all listed providers.
- Enhanced Patient Safety: By connecting patients with thoroughly vetted professionals, Franance Health significantly reduces the risk of encountering unqualified or fraudulent practitioners.
- Building Trust and Transparency: Detailed provider profiles, including educational background, specializations, and affiliations, foster trust and empower patients to make informed choices.
- Access to a Wide Network: Franance Health provides access to a diverse range of medical specialists and general practitioners across Lesotho, catering to various healthcare needs.
- Streamlined Healthcare Access: The platform simplifies the process of finding and booking appointments with reliable healthcare providers, saving valuable time and reducing stress.
- Commitment to Quality: Franance Health is dedicated to upholding the highest standards of healthcare delivery by partnering with only the most competent and ethical professionals.
- Patient-Centric Approach: The focus is on empowering patients with reliable information and easy access to quality care, ensuring a positive and secure healthcare experience.
Scope Of Work For Radiology Room Refurbishment & Fit-out Service
This Scope of Work (SOW) details the requirements for the refurbishment and fit-out of a radiology room, encompassing all necessary demolition, construction, electrical, mechanical, and specialized radiology equipment integration services. The objective is to create a modern, functional, and safe radiology suite compliant with all relevant healthcare standards and regulations.
| Technical Deliverable | Description | Standard Specification / Reference |
|---|---|---|
| Demolition Plan | Detailed plan for safe removal of existing fixtures, finishes, and non-load-bearing walls. | Asbestos abatement protocols, lead paint removal procedures, site-specific safety plan. |
| Structural Modifications Report | Documentation of any necessary structural reinforcements, wall strengthening, or opening modifications. | Local building codes, structural engineering reports. |
| Electrical Load Calculation & Distribution Plan | Calculation of power requirements for all equipment and systems, including backup power. | NEC (National Electrical Code), IEC 60601-1 (Medical Electrical Equipment), NFPA 70 (National Fire Protection Association). |
| HVAC System Design & Installation | Design and installation of a dedicated HVAC system ensuring proper air changes, temperature, and humidity control for radiation protection and patient comfort. | ASHRAE (American Society of Heating, Refrigerating and Air-Conditioning Engineers) standards for healthcare facilities, local health department regulations. |
| Shielding Design and Installation | Design and installation of lead shielding for walls, doors, windows, and floors to meet radiation safety requirements. | NCRPM (National Council on Radiation Protection and Measurements) Report No. 147, IEC 60584-1. |
| Medical Gas Piping | Installation of necessary medical gas outlets and piping if applicable (e.g., for imaging contrast agents). | NFPA 99 (Health Care Facilities Code). |
| Specialized Flooring | Installation of durable, seamless, and antistatic flooring suitable for medical environments. | ASTM F1700 (Standard Specification for Vinyl Sheet Flooring), manufacturer specifications. |
| Wall Finishes | Application of durable, cleanable, and antimicrobial wall finishes. | Hospital grade paint, antimicrobial coatings, manufacturer specifications. |
| Lighting Design | Provision of appropriate ambient, task, and emergency lighting systems. | IES (Illuminating Engineering Society) recommendations for healthcare facilities. |
| Radiology Equipment Integration Plan | Detailed plan for the precise installation, connection, and calibration of radiology equipment (e.g., X-ray, CT, MRI). | Equipment manufacturer's installation manuals and specifications, IEC 60601 series. |
| Network and Data Cabling | Installation of structured cabling for PACS (Picture Archiving and Communication System) and other IT infrastructure. | TIA/EIA-568 (Telecommunications Industry Association/Electronic Industries Alliance) standards. |
| Radiation Safety Compliance Report | Documentation demonstrating adherence to all radiation safety regulations and standards. | Local regulatory body requirements (e.g., state health department), ALARA (As Low As Reasonably Achievable) principles. |
| Final Inspection and Testing Report | Comprehensive report detailing all tests performed, including electrical, mechanical, safety, and equipment functionality. | Commissioning protocols, manufacturer's test procedures, client sign-off. |
| As-Built Drawings | Updated drawings reflecting the final installed condition of all systems and finishes. | Industry standards for architectural and MEP as-built drawings. |
Key Phases of Work
- Demolition and Preparation
- Structural Modifications
- MEP (Mechanical, Electrical, Plumbing) Upgrades
- Interior Finishes
- Radiology Equipment Installation and Integration
- Testing, Commissioning, and Handover
Service Level Agreement For Radiology Room Refurbishment & Fit-out Service
This Service Level Agreement (SLA) outlines the performance expectations and guarantees for the Radiology Room Refurbishment & Fit-Out Service. It defines the response times for reported issues and the uptime guarantees for critical systems and facilities following the completion of refurbishment and fit-out projects.
| Service Component / Scenario | Response Time Target | Uptime Guarantee (Post-Completion) |
|---|---|---|
| Project Completion & Handover: Initial issues identified during the defect liability period. | 1 Business Hour (Acknowledgement & Triage) | N/A (Focus on defect resolution within agreed warranty period) |
| Critical System Failure (Post-Warranty): Complete outage of a Critical System directly impacting patient imaging. | 2 Business Hours (On-site or Remote Diagnostic Action) | 99.5% |
| Partial System Malfunction (Post-Warranty): Degradation of Critical System performance impacting efficiency or image quality, but not a complete outage. | 4 Business Hours (Remote Diagnostic Action, On-site within 8 Business Hours if required) | 99.5% |
| Non-Critical System Issue (Post-Warranty): Issues with non-essential elements of the fit-out (e.g., cosmetic finishes, general lighting). | 8 Business Hours (Remote or On-site Assessment) | N/A (Resolution based on priority during scheduled maintenance or ad-hoc) |
| Scheduled Maintenance: Planned downtime for routine checks and preventative maintenance. | As per agreed schedule | N/A (Downtime is planned and communicated) |
Key Service Components & Definitions
- Refurbishment & Fit-Out Service: Encompasses all activities related to the planning, design, construction, and installation of new or upgraded radiology rooms, including but not limited to, structural modifications, equipment installation interfaces, electrical and plumbing upgrades, HVAC systems, and finishing.
- Critical Systems: Refers to essential operational components within the refurbished radiology room that are necessary for the safe and effective delivery of diagnostic imaging services. This typically includes, but is not limited to, imaging equipment power supply, specialized lighting, ventilation (HVAC), and any integrated communication or control systems directly related to patient care and imaging acquisition.
- Uptime Guarantee: The percentage of time that Critical Systems are operational and available for use, excluding scheduled maintenance and planned downtime.
- Response Time: The maximum time allowed from the initiation of a support request (e.g., a reported defect or malfunction) to the commencement of troubleshooting or action by the Service Provider.
- Resolution Time: The maximum time allowed from the initiation of a support request to the restoration of normal service functionality. (Note: This SLA primarily focuses on response times and uptime; resolution times will be detailed in separate incident management procedures).
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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