Verified Service Provider in Lesotho
MGPS Design Service in Lesotho
Engineering Excellence & Technical Support
MGPS Design Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Renewable Energy Integration Expertise
MGPS Design Service specializes in the seamless integration of renewable energy sources, such as solar and wind, into existing or new electrical systems across Lesotho. We ensure optimized performance, grid stability, and reduced reliance on conventional power sources through sophisticated load balancing and energy storage solutions.
Advanced Power Distribution and Control Systems
Leveraging cutting-edge technology, MGPS designs robust and efficient power distribution networks and control systems. Our solutions emphasize fault detection, automatic reclosing, and intelligent load management to enhance reliability and minimize downtime for critical infrastructure and businesses throughout Lesotho.
Sustainable Lighting and Efficiency Solutions
MGPS is committed to promoting energy conservation. We provide expert design services for energy-efficient lighting systems, smart building controls, and optimized electrical layouts that significantly reduce energy consumption and operational costs for residential, commercial, and industrial clients in Lesotho.
What Is Mgps Design Service In Lesotho?
MGPS Design Service in Lesotho refers to the specialized engineering and planning activities associated with the design and implementation of 'Medical Gas Pipeline Systems' (MGPS) within healthcare facilities. These systems are critical infrastructure designed to deliver medical gases such as oxygen, medical air, vacuum, nitrous oxide, and nitrogen safely and reliably to patient care areas, including operating rooms, recovery rooms, intensive care units, and general wards. The design process involves detailed site surveys, assessment of medical gas requirements based on facility size and specialization, adherence to national and international standards (e.g., SANS, HTM, ISO), selection of appropriate piping materials, valve types, alarm systems, and terminal units, as well as ensuring compliance with safety regulations and fire prevention measures. It also encompasses the development of comprehensive technical documentation, including schematics, layouts, specifications, and installation guidelines. This service is crucial for ensuring the functionality, safety, and efficiency of medical gas delivery, directly impacting patient care and operational continuity.
| Who Needs MGPS Design Service? | Typical Use Cases | ||
|---|---|---|---|
| New Healthcare Facility Construction: Essential for incorporating MGPS from the ground up in hospitals, clinics, and specialized medical centers. | Renovation and Expansion of Existing Facilities: Upgrading or extending existing MGPS to meet increased demand or incorporate new services. | ||
| Hospital Engineering Departments: Internal teams responsible for facility maintenance and upgrades may require external design expertise for complex projects. | Private Medical Practices and Specialist Clinics: Facilities requiring specific medical gas services (e.g., dental surgeries, ENT clinics). | Government Health Ministries and Agencies: Overseeing the development and standardization of healthcare infrastructure. | |
| Operating Theatres: Supplying oxygen, medical air, nitrous oxide, and vacuum for anesthetic and surgical procedures. | Intensive Care Units (ICUs) and High Dependency Units (HDUs): Providing continuous oxygen and medical air for respiratory support. | Emergency Departments (ERs): Ensuring immediate access to medical gases for resuscitation and patient stabilization. | Maternity Wards and Neonatal Units: Supplying medical gases for newborns requiring respiratory assistance. |
Key Components of MGPS Design Service in Lesotho:
- Needs Assessment and Load Calculation: Determining the types and quantities of medical gases required based on facility type, bed count, and specialized services.
- System Architecture Design: Developing the overall layout and flow of the medical gas pipelines from source to point-of-use.
- Material Selection and Specification: Specifying appropriate piping, fittings, valves, pressure regulators, and other components compliant with relevant standards.
- Safety and Alarm System Design: Integrating pressure monitoring, gas identity alarms, and emergency shutdown mechanisms.
- Compliance with Standards and Regulations: Ensuring adherence to Lesotho's building codes, healthcare facility regulations, and international standards (e.g., SANS 1414, HTM 02-01, ISO 7396).
- Technical Documentation Development: Creating detailed drawings, schematics, specifications, and operation and maintenance manuals.
- Coordination with other Disciplines: Integrating MGPS design with architectural, mechanical, electrical, and fire safety engineering.
- Cost Estimation and Budgeting: Providing detailed cost breakdowns for materials, labor, and installation.
Who Needs Mgps Design Service In Lesotho?
Many organizations and individuals in Lesotho can benefit from MGPS (Medical Gas Pipeline System) design services. This includes ensuring the safe, efficient, and reliable supply of essential medical gases to healthcare facilities, laboratories, and even certain industrial applications. A well-designed MGPS is crucial for patient care, operational efficiency, and compliance with safety regulations.
| Department/Role | Needs and Responsibilities related to MGPS Design | Key Considerations for Design Service |
|---|---|---|
| Hospital Administration/Management | Budget allocation, operational efficiency, patient safety, compliance with healthcare standards, long-term infrastructure planning. | Cost-effectiveness, reliability, scalability, adherence to national and international healthcare building codes. |
| Medical Gas Technicians/Engineers | Operational functionality, maintenance access, gas pressure and flow requirements, safety protocols for gas handling. | Ease of maintenance, accessibility of components, appropriate sizing of pipelines and regulators, integration with existing systems. |
| Infection Control Department | Preventing cross-contamination, ensuring air quality, minimizing leaks that could affect patient environments. | Material selection (non-corrosive, anti-bacterial), proper sealing of connections, ventilation requirements around gas manifolds. |
| Procurement Department | Sourcing of equipment and services, ensuring competitive pricing, managing contracts with design and installation firms. | Clear specifications for equipment and services, adherence to tender processes, ensuring qualified service providers are engaged. |
| Facilities Management/Maintenance Department | Day-to-day operation, routine maintenance, emergency repairs, system longevity and performance. | Durability of materials, accessibility for repairs, integration with building management systems, availability of spare parts. |
| Safety Officers/Compliance Officers | Adherence to safety regulations (national and international), risk assessment, emergency preparedness, personnel training. | Compliance with all relevant safety standards (e.g., for oxygen, nitrous oxide, vacuum), clear alarm systems, emergency shut-off mechanisms. |
| Clinical Department Heads (e.g., Anesthesiology, Respiratory Therapy, ICU) | Ensuring adequate and reliable supply of specific medical gases to patient care areas, understanding gas usage patterns. | Accurate calculation of demand, ensuring appropriate gas purity and pressure for specific clinical applications, integration with patient monitoring systems. |
Target Customers for MGPS Design Service in Lesotho
- Public Healthcare Facilities (Government Hospitals & Clinics)
- Private Healthcare Facilities (Hospitals, Clinics & Surgeries)
- Maternity Homes & Birthing Centers
- Specialized Medical Centers (e.g., Dialysis Centers, Rehabilitation Centers)
- Research & Diagnostic Laboratories
- Veterinary Clinics & Animal Hospitals (for specialized gas needs)
- Educational Institutions with Medical or Science Programs (for training facilities)
- Industrial Facilities requiring precise gas delivery (e.g., certain manufacturing processes)
- Construction & Renovation Companies involved in healthcare infrastructure projects
Mgps Design Service Process In Lesotho
The MGPS (Medical Gas Pipeline System) Design Service Process in Lesotho follows a structured workflow to ensure efficient and compliant project execution. This process begins with an initial inquiry from a client and culminates in the successful implementation and handover of the designed MGPS. The workflow is designed to be collaborative, transparent, and focused on meeting the specific needs and regulatory requirements of healthcare facilities within Lesotho.
| Stage | Key Activities | Deliverables | Responsible Parties |
|---|---|---|---|
| Client contacts MGPS design service provider. Discussion of project scope, requirements, and preliminary budget. Understanding of facility type (hospital, clinic, etc.) and specific gas needs (oxygen, medical air, vacuum, etc.). | Initial proposal, preliminary scope definition, understanding of client needs. | Client, MGPS Design Service Provider |
| On-site visit to the healthcare facility. Assessment of existing infrastructure, building layout, available space for plant rooms and pipe routes. Gathering of technical data and architectural drawings. | Site survey report, photographic evidence, existing infrastructure assessment. | MGPS Design Service Provider, Facility Representative |
| Development of initial design concepts. Determination of system capacity, major equipment selection (compressors, vacuum pumps, manifolds), and preliminary pipe routing. Cost estimation for feasibility purposes. | Conceptual design drawings, preliminary equipment list, feasibility report, high-level cost estimate. | MGPS Design Service Provider |
| Creation of comprehensive design drawings (schematics, layout, isometric views). Detailed engineering calculations. Selection of specific components and materials. Preparation of technical specifications. | Detailed design drawings (P&IDs, layouts), equipment specifications, material specifications, technical reports. | MGPS Design Service Provider (Engineers, Designers) |
| Presentation of detailed design to the client for review and feedback. Incorporating client comments and making necessary revisions. Formal client approval of the design. | Revised design drawings, updated specifications, client approval documentation. | Client, MGPS Design Service Provider |
| Submission of design documentation to relevant Lesotho health and building authorities for approval. Ensuring compliance with national standards and regulations. | Approved design drawings, regulatory compliance certificates. | MGPS Design Service Provider, Relevant Authorities |
| Preparation of a detailed Bill of Quantities (BoQ) outlining all materials and labor required. Compilation of tender documents for procurement purposes. | Bill of Quantities (BoQ), Tender Package (including drawings, specifications, conditions of contract). | MGPS Design Service Provider |
| Assisting the client in the procurement process. Evaluating bids from potential contractors and suppliers. Providing technical expertise for vendor selection. | Technical evaluation of bids, vendor recommendations. | MGPS Design Service Provider, Client |
| On-site supervision of the installation process. Monitoring adherence to design specifications and quality standards. Conducting regular inspections and providing technical guidance to the installation team. | Progress reports, inspection reports, quality control documentation. | MGPS Design Service Provider (Supervisors), Installation Contractor |
| System testing and commissioning. Verification of system functionality, performance, and safety. Conducting pressure tests, leak tests, and gas purity analysis. Obtaining necessary certifications. | Commissioning reports, test results, system certification documentation. | MGPS Design Service Provider, Independent Testers (if required) |
| Training of facility staff on the operation and maintenance of the MGPS. Handover of all design documentation, test results, and O&M manuals. | Training materials, operation and maintenance manuals, handover documentation. | MGPS Design Service Provider, Facility Staff |
| Providing technical support after installation. Addressing any issues or queries. Finalizing and archiving all project documentation. | Post-installation support, final project report, archived documentation. | MGPS Design Service Provider |
MGPS Design Service Workflow Stages:
- Inquiry & Initial Consultation
- Site Survey & Data Collection
- Conceptual Design & Feasibility Study
- Detailed Design & Engineering
- Client Review & Approval
- Regulatory Approvals & Compliance Checks
- Bill of Quantities (BoQ) & Tender Documentation
- Procurement Support & Vendor Selection
- Installation Supervision & Quality Assurance
- Commissioning, Testing & Certification
- Training & Handover
- Post-Installation Support & Documentation
Mgps Design Service Cost In Lesotho
Designing a Medical Gas Pipeline System (MGPS) in Lesotho, as with any specialized engineering project, involves a range of costs influenced by several key factors. These systems are critical for healthcare facilities, ensuring a reliable supply of medical gases like oxygen, medical air, and vacuum. The pricing in Lesotho will be influenced by the complexity of the design, the size and type of healthcare facility, the specific gases required, the required standards compliance, and the chosen design firm. Generally, you can expect design service costs for MGPS in Lesotho to fall within a range, but obtaining precise quotes is essential for accurate budgeting.
| Design Service Component | Estimated Cost Range (LSL) |
|---|---|
| Conceptual Design & Feasibility Study: (Initial assessment, basic layout, gas requirements) | 15,000 - 50,000 LSL |
| Detailed Design & Engineering Drawings: (Schematics, piping layouts, specifications, bill of quantities) | 75,000 - 300,000+ LSL |
| Project Supervision & Commissioning Support: (On-site verification, testing oversight) | 30,000 - 150,000+ LSL (often a percentage of construction cost) |
| Comprehensive Design Package (Conceptual to Detailed & Supervision): | 100,000 - 500,000+ LSL |
Key Pricing Factors for MGPS Design Services in Lesotho
- Facility Size and Complexity: Larger hospitals with multiple operating theaters, ICUs, and specialized wards will naturally require more extensive and complex designs, leading to higher costs.
- Number and Type of Medical Gases: The more different medical gases that need to be piped, and the greater the number of outlets required, the more intricate the design and associated costs.
- Regulatory Compliance and Standards: Adhering to international (e.g., HTM, NFPA) and any local Lesotho health and safety standards will impact the design process and can influence the cost. This may involve specific material requirements, testing protocols, and documentation.
- Scope of Design Services: This can range from basic conceptual design to detailed engineering drawings, specifications, bills of quantities, and project supervision. More comprehensive services will command higher fees.
- Geographic Location within Lesotho: While not a primary driver for design itself, accessibility to the facility for site surveys and consultations might slightly influence logistical costs for the design firm.
- Designer's Experience and Reputation: Established engineering firms with a proven track record in medical gas systems may charge a premium for their expertise and reliability.
- Technology and Innovation: The incorporation of advanced monitoring systems, automated controls, or specific medical gas storage solutions will add to the design complexity and cost.
- Urgency of the Project: Expedited design services can sometimes incur additional charges.
Affordable Mgps Design Service Options
Designing a Medical Gas Pipeline System (MGPS) is crucial for healthcare facilities, ensuring a safe and reliable supply of medical gases. Finding affordable design services doesn't mean compromising on quality or compliance. This guide explores cost-effective options, focusing on understanding value bundles and implementing smart cost-saving strategies.
| Value Bundle Type | Typical Inclusions | Potential Cost Savings Benefit |
|---|---|---|
| Basic Design Package | Conceptual design, basic drawings, compliance checklist. | Reduced upfront design cost, good for initial assessments. |
| Comprehensive Design Package | Detailed engineering design, BOQ, detailed specifications, full compliance review. | Streamlined procurement, fewer on-site issues, optimized material usage. |
| Design & Consultancy Package | Comprehensive design plus expert advice on system selection, operational efficiency, and future planning. | Maximizes long-term operational cost savings, improved system performance. |
| Turnkey Design & Supervision | Comprehensive design, contractor selection support, and on-site supervision during installation. | Minimizes project management overhead for the client, ensures adherence to design intent. |
| Phased Design Solutions | Design services broken down by project phase, allowing for staged investment. | Manage cash flow, allows for adjustments based on construction progress. |
| BIM-Integrated Design | All design elements created within a BIM environment, facilitating clash detection and data management. | Reduces costly rework, improved coordination, enhanced lifecycle data. |
| Value Engineering Focused Design | Design process explicitly incorporating value engineering principles and workshops. | Identifies and implements cost-effective alternatives without compromising quality or safety. |
Understanding Value Bundles and Cost-Saving Strategies
- {"title":"Value Bundles Explained","description":"Value bundles are packages of services offered by design firms that aim to provide a comprehensive solution at a potentially lower overall cost than procuring individual services. These bundles often include a combination of design, consultation, compliance review, and sometimes even basic project management support."}
- {"title":"Key Components of MGPS Design Value Bundles","description":"Common elements found in value bundles include: \n* Conceptual Design & Feasibility Studies: Initial planning and assessment of system requirements.\n* Detailed Engineering Design: Producing all necessary drawings, specifications, and calculations.\n* Regulatory Compliance Review: Ensuring the design meets all relevant national and local standards (e.g., NFPA 99, HTM 02-01).\n* Bill of Quantities (BOQ) Generation: A detailed list of materials and equipment required for accurate tendering.\n* Tender Support: Assistance with the bidding process for construction and installation.\n* Basic Project Coordination: Facilitating communication between the design team and other project stakeholders."}
- {"title":"Cost-Saving Strategies for MGPS Design","description":"Beyond selecting the right value bundle, several strategies can help reduce overall design costs:\n* Leverage Existing Infrastructure: If you're expanding or renovating, assess if parts of the existing MGPS can be integrated or repurposed.\n* Early Engagement with Designers: Involving designers in the early stages of project planning allows for more efficient and cost-effective design decisions.\n* Standardization: Opting for standard components and configurations where appropriate can reduce customization costs.\n* Clear Project Scope Definition: A well-defined scope of work minimizes scope creep and reduces the likelihood of costly design revisions.\n* Phased Implementation: For larger projects, consider phasing the MGPS installation to spread costs over time and allow for learning and optimization.\n* Value Engineering Workshops: Collaborative sessions involving the design team, facility managers, and contractors to identify cost-saving opportunities without sacrificing essential functionality or safety.\n* Digitalization & BIM: Utilizing Building Information Modeling (BIM) can improve coordination, reduce clashes, and streamline the design and construction process, ultimately saving costs.\n* Competitive Bidding for Design Services: Obtain quotes from multiple reputable MGPS design firms to ensure you are receiving competitive pricing.\n* Consider Design-Build Options (with caution): While not always cheaper, a design-build approach can sometimes streamline the process and lead to cost efficiencies if managed effectively. However, it's crucial to ensure strong oversight.\n* Focus on Long-Term Operability & Maintenance: Investing in a well-designed system that is easy to maintain will lead to significant cost savings over the system's lifespan."}
Verified Providers In Lesotho
In the realm of healthcare, particularly in Lesotho, identifying truly verified and reliable providers is paramount for patient safety and well-being. Franance Health stands out as a leading organization committed to establishing and maintaining the highest standards in healthcare delivery. Their rigorous credentialing process ensures that all associated healthcare professionals and facilities meet stringent criteria, offering patients peace of mind and confidence in the care they receive. This dedication to verification and quality makes Franance Health a benchmark for excellence in the Lesotho healthcare landscape.
| Credentialing Aspect | Franance Health Standard | Patient Benefit |
|---|---|---|
| Professional Licenses | Verified and current with regulatory bodies in Lesotho. | Ensures providers are legally qualified and authorized to practice. |
| Educational Background | Confirmed degrees and certifications from recognized institutions. | Guarantees a solid foundation of medical knowledge and training. |
| Clinical Experience | Assessed for relevant experience and specialization. | Provides access to practitioners with proven expertise in specific fields. |
| Ethical Conduct | Background checks for disciplinary actions and adherence to a strict code of ethics. | Protects patients from unethical practices and ensures professional integrity. |
| Facility Standards | Inspection of facilities for hygiene, safety, and availability of essential medical equipment. | Ensures a safe and conducive environment for treatment and recovery. |
| Continuing Medical Education (CME) | Verification of ongoing professional development to stay abreast of medical advancements. | Confirms providers are up-to-date with the latest medical knowledge and techniques. |
Why Franance Health Credentials Represent the Best Choice:
- Unwavering Commitment to Patient Safety: Franance Health prioritizes patient well-being above all else, implementing a multi-layered verification process.
- Rigorous Vetting of Healthcare Professionals: Doctors, nurses, and specialists undergo thorough background checks, license verification, and competency assessments.
- Accreditation of Healthcare Facilities: Hospitals, clinics, and laboratories are evaluated based on infrastructure, equipment, hygiene, and adherence to medical protocols.
- Continuous Quality Assurance: Franance Health engages in ongoing monitoring and evaluation of its providers to ensure sustained high performance.
- Transparency and Accountability: Patients have access to verified information about their healthcare providers, fostering trust and informed decision-making.
- Access to Specialized Care: Through their network, Franance Health connects patients with a wide range of specialists, all rigorously vetted.
Scope Of Work For Mgps Design Service
This Scope of Work (SOW) outlines the detailed requirements for the Medical Gas Pipeline System (MGPS) Design Service. The service encompasses all aspects of engineering design, from initial concept to detailed construction drawings and specifications, ensuring compliance with relevant international and local standards. The primary objective is to deliver a comprehensive and technically sound MGPS design that meets the functional, safety, and regulatory requirements of the healthcare facility.
| Phase | Key Activities | Technical Deliverables | Standard Specifications & Codes |
|---|---|---|---|
| Site surveys, preliminary layout planning, system requirements gathering, identification of medical gas types and quantities, preliminary risk assessment. | Site survey report, preliminary system layout sketches, Basis of Design (BOD) document, initial medical gas requirements list. | NFPA 99: Health Care Facilities Code, local building codes, ASHRAE standards. |
| Development of detailed system architecture, zone planning (e.g., patient rooms, operating theatres), preliminary pipe routing, selection of major equipment (compressors, vacuum pumps, manifolds). | Conceptual design drawings (schematics, single-line diagrams), preliminary equipment schedule, preliminary material take-off. | NFPA 99, HTM 02-01 (Health Technical Memoranda), local health authority regulations. |
| Refinement of pipe routing, preliminary sizing of pipes and ancillary equipment, identification of valve locations, alarm system design, material selection considerations. | Schematic diagrams, P&ID (Piping and Instrumentation Diagrams), preliminary riser diagrams, preliminary equipment specifications, preliminary Bill of Quantities (BOQ). | NFPA 99, HTM 02-01, EN 737-1: Medical gas pipeline systems - Part 1: Gas (and vacuum) outlets and inlets, connectors for medical gases (and vacuum). |
| Final pipe routing and sizing, detailed equipment specifications and selections, design of pressure reduction stations, alarm panel design, fire stopping strategy, integration with HVAC and electrical systems. | Detailed P&IDs, detailed riser diagrams, equipment datasheets, layout drawings (plan, section, elevation), valve schedules, alarm system configuration, fire stopping details. | NFPA 99, HTM 02-01, EN 737 series, local fire safety codes, CIBSE (Chartered Institution of Building Services Engineers) guides. |
| Generation of final construction drawings, detailed material specifications, fabrication details, installation guidelines, testing and commissioning procedures, final BOQ. | Final construction drawings (plans, sections, details, schematics), detailed specifications for all components and materials, installation and commissioning procedures, final BOQ, Operation & Maintenance (O&M) manual outline. | NFPA 99, HTM 02-01, EN 737 series, relevant ISO standards for medical gases and equipment, manufacturer's installation instructions, local regulatory requirements for medical gas systems. |
| Coordination with client, architect, and other consultants; addressing comments and incorporating revisions; facilitating client and regulatory approvals. | Revised design drawings and specifications, meeting minutes, approval documentation. | As per client and regulatory authority requirements. |
| Responding to Requests for Information (RFIs) from the contractor, reviewing shop drawings, attending site inspections, providing clarifications, supporting commissioning activities. | Response to RFIs, reviewed shop drawings, site visit reports, site instructions. | Project-specific requirements and approved construction documents. |
Key Objectives of MGPS Design Service
- To develop a safe, reliable, and efficient Medical Gas Pipeline System (MGPS) compliant with all applicable codes and standards.
- To produce clear, accurate, and constructible design documentation, including drawings, specifications, and calculations.
- To ensure seamless integration of the MGPS with existing or planned building services.
- To optimize system layout and component selection for operational efficiency and maintainability.
- To facilitate regulatory approval and commissioning of the MGPS.
- To adhere to project timelines and budget constraints.
Service Level Agreement For Mgps Design Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the MGPS (Medical Gas Pipeline System) Design Service provided by [Your Company Name] to its clients. This SLA is incorporated by reference into the Master Service Agreement (MSA) between the parties.
| Service Component/Issue Type | Severity Level | Response Time (Business Hours) | Resolution Time Target (Business Hours) | Uptime Guarantee (for Collaboration Platforms) |
|---|---|---|---|---|
| Critical Design Flaws/Blockers | Level 1 | 1 Hour | 8 Hours | N/A (Focus on immediate response) |
| Significant Design Errors/Rework Required | Level 2 | 2 Business Hours | 24 Business Hours | N/A (Focus on efficient resolution) |
| Minor Design Discrepancies/Clarifications | Level 3 | 4 Business Hours | 48 Business Hours | N/A (Focus on timely feedback) |
| General Inquiries/Requests for Information | Level 4 | 8 Business Hours | As per project schedule | N/A (Focus on project milestones) |
| Access to Project Collaboration Tools (e.g., client portal, shared drives) | N/A | N/A | N/A | 99.5% |
| Availability of Designated Project Contact | N/A | During Business Hours | N/A | 99.5% (Excluding pre-scheduled maintenance) |
Definitions
- MGPS Design Service: Refers to the provision of design documentation, schematics, specifications, and related consulting services for the planning and implementation of Medical Gas Pipeline Systems.
- Client: The entity or individual receiving the MGPS Design Service.
- Provider: [Your Company Name], the entity providing the MGPS Design Service.
- Design Deliverables: Any documented output provided by the Provider as part of the MGPS Design Service, including but not limited to drawings, reports, and specifications.
- Business Hours: Monday to Friday, 9:00 AM to 5:00 PM [Your Time Zone], excluding national holidays.
- Severity Level 1 (Critical): An issue that renders a critical aspect of the MGPS design unusable or causes significant project delays, requiring immediate attention. Example: Complete inability to proceed with a major design phase due to a fundamental flaw identified late in the process.
- Severity Level 2 (High): An issue that significantly impacts the functionality or progress of the MGPS design, but does not completely halt all work. Example: A substantial error in a key diagram requiring rework.
- Severity Level 3 (Medium): An issue that causes inconvenience or minor delays, but the core design functionality remains intact. Example: A minor discrepancy in a specification document.
- Severity Level 4 (Low): A minor issue or query that does not impact design functionality or progress. Example: A clarification request on a design element.
- Response Time: The maximum time allowed for the Provider to acknowledge receipt of a reported issue or request and to initiate work on it.
- Resolution Time: The maximum time allowed for the Provider to resolve an issue or complete a request.
- Uptime Guarantee: The guaranteed availability of the Provider's designated communication channels and online platforms used for collaboration and delivery of Design Deliverables. This SLA does not guarantee the operational uptime of the client's own systems or the physical MGPS itself.
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