Verified Service Provider in Lesotho
MRI Coldhead Replacement Service in Lesotho
Engineering Excellence & Technical Support
MRI Coldhead Replacement Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Rapid Response for Minimal Downtime
We understand that MRI downtime is critical. Our service provides swift dispatch and on-site replacement of coldheads for MRI scanners across Lesotho, minimizing disruption to patient care and maximizing equipment availability.
Expert, Certified Technicians
Our team comprises highly trained and certified technicians with specialized expertise in various MRI manufacturers and models. We ensure a precise and compliant coldhead replacement, guaranteeing optimal system performance and longevity.
Genuine and High-Performance Coldheads
We exclusively utilize genuine or equivalent high-performance coldheads sourced from reputable manufacturers. This commitment to quality ensures superior cooling efficiency, extended lifespan, and reliable operation for your MRI equipment.
What Is Mri Coldhead Replacement Service In Lesotho?
MRI Coldhead Replacement Service in Lesotho refers to the specialized provision of maintenance and repair for the cryocooler cold heads integrated within Magnetic Resonance Imaging (MRI) scanners operating in Lesotho. The cold head is a critical component of the superconducting magnet system, responsible for maintaining the extremely low temperatures (typically 4 Kelvin) required for the superconductivity of the magnet coils. Failure or degradation of the cold head leads to a gradual warming of the magnet, resulting in a loss of magnetic field strength and ultimately rendering the MRI scanner inoperable. This service involves the systematic removal of the faulty cold head unit and its replacement with a new, certified, or refurbished unit, followed by rigorous testing and recalibration to ensure optimal scanner performance and safety. The service is essential for facilities relying on MRI for diagnostic imaging, aiming to minimize downtime and preserve the significant capital investment in MRI technology.
| Target Audience | Reason for Need | Typical Use Cases |
|---|---|---|
| Hospitals and Clinics in Lesotho operating MRI scanners. | Degradation, failure, or end-of-life of existing cold head units, leading to loss of superconductivity in the MRI magnet, resulting in scanner downtime and diagnostic capability loss. | Routine maintenance due to operational wear and tear, unexpected critical failure of the cold head, end-of-warranty replacement, or upgrading to newer, more efficient cold head technology for improved operational stability and reduced helium consumption. |
| Radiology Departments in Lesotho. | Inability to perform MRI examinations due to a non-functional scanner, impacting patient care pathways and potentially delaying critical diagnoses. | Emergency repairs to restore operational status of a vital diagnostic imaging modality, proactive replacement to prevent scheduled downtime, and ensuring continuity of essential medical services. |
| Medical Equipment Service Providers operating in or contracted to serve Lesotho. | Lack of in-house expertise or specialized tooling for cryocooler servicing, necessitating outsourcing to qualified third-party providers. | Comprehensive service contracts that include scheduled cold head maintenance and unscheduled emergency replacement, providing technical support and spare parts management for MRI infrastructure. |
Key Aspects of MRI Coldhead Replacement Service in Lesotho
- Diagnostic Assessment: Initial evaluation to confirm cold head malfunction as the primary cause of MRI system downtime.
- System Decommissioning: Safe shutdown and isolation of the MRI system, including the superconducting magnet.
- Cryogen Management: Procedures for venting or recovering cryogens (typically liquid helium) if necessary, adhering to safety protocols.
- Cold Head Removal: Dexterous extraction of the existing cold head unit from the cryostat assembly.
- Installation of Replacement Unit: Precise installation of a new or refurbished cold head, ensuring proper sealing and thermal contact.
- Vacuum System Restoration: Evacuation and re-pressurization of the cryostat to maintain the vacuum insulation.
- Cool-down and Stabilization: Allowing the new cold head to achieve and maintain the required cryogenic temperatures.
- System Performance Verification: Comprehensive testing of the MRI scanner's magnetic field homogeneity, gradient performance, and image quality.
- Recalibration and Optimization: Fine-tuning of system parameters post-replacement to ensure optimal diagnostic accuracy.
- Safety and Compliance Checks: Verification of all safety interlocks and adherence to relevant medical equipment standards.
Who Needs Mri Coldhead Replacement Service In Lesotho?
MRI Coldhead Replacement Service in Lesotho is a critical and specialized offering for any facility operating Magnetic Resonance Imaging (MRI) scanners. The coldhead is a vital component of the MRI's superconducting magnet, responsible for maintaining the extremely low temperatures required for its operation. When a coldhead malfunctions or reaches the end of its service life, it necessitates prompt and expert replacement to prevent extended downtime of the MRI scanner, which can have significant financial and patient care implications. This service is crucial for ensuring the continued availability of diagnostic imaging services.
| Customer Type | Primary Departments Involved | Key Concerns Addressed | Impact of Service Interruption |
|---|---|---|---|
| Hospitals (Public & Private) | Radiology, Neurology, Oncology, Orthopedics, Emergency | Patient diagnosis, treatment planning, timely imaging, operational efficiency, revenue generation. | Delayed diagnoses, extended patient waiting times, compromised patient care, significant financial losses due to scanner downtime. |
| Specialized Diagnostic Imaging Centers | Radiology, Imaging Management | Patient throughput, service availability, competitive advantage, revenue, client referrals. | Loss of patient appointments, damaged reputation, decreased revenue, inability to meet service level agreements. |
| Research Institutions/Universities | Medical Research, Neuroscience | Continuity of research, data acquisition, publication timelines, grant funding. | Interruption of critical research, loss of valuable data, delays in project completion, potential loss of research funding. |
| Government Health Agencies | Procurement, Health Infrastructure Management | Public health service delivery, equitable access to diagnostics, cost-effectiveness of maintenance, national health system functionality. | Reduced diagnostic capacity in public facilities, increased burden on other diagnostic methods, potential public health crises due to lack of timely imaging. |
Target Customers and Departments for MRI Coldhead Replacement Service in Lesotho:
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- {"title":"Specialized Diagnostic Imaging Centers","description":"Dedicated imaging centers that offer a wide range of diagnostic services, including MRI, will require this service to maintain their operational efficiency and profitability. These centers often cater to both referred patients from various clinics and hospitals, as well as direct access patients.","subsections":["Outpatient Imaging Facilities","Private Radiology Clinics"]}
- {"title":"Research Institutions and Universities (with medical imaging capabilities)","description":"While less common in Lesotho, any research institution or university with a medical school or affiliated research facilities that utilize MRI scanners for studies will require this specialized maintenance. This ensures the continuity of research projects that rely on MRI data.","subsections":["Medical Research Departments","Neuroscience Research Centers"]}
- {"title":"Government Health Agencies and Ministries","description":"These entities are responsible for the procurement, maintenance, and oversight of medical equipment in public healthcare facilities. They may contract for such services to ensure the functionality of MRI scanners across the national health system.","subsections":["Ministry of Health (Procurement and Maintenance Divisions)","Public Health Infrastructure Management"]}
Mri Coldhead Replacement Service Process In Lesotho
This document outlines the comprehensive workflow for MRI Coldhead Replacement Service in Lesotho, ensuring a structured and efficient process from initial inquiry to successful execution. The service aims to minimize downtime and restore MRI scanner functionality promptly by addressing faulty or aging coldheads.
| Phase | Step | Description | Key Activities | Responsible Party | Deliverables/Outcomes |
|---|---|---|---|---|---|
| Phase 1: Inquiry and Initial Assessment | 1.1 Customer Inquiry | Receiving the initial request for MRI coldhead replacement service. | Contacting service provider (phone, email, web portal), stating the need for coldhead replacement, providing MRI model and serial number, and describing symptoms of failure. | Client (Hospital/Clinic IT or Biomedical Department) | Initial service request logged. |
| 1.2 Initial Technical Assessment | Gathering preliminary information to understand the scope of the issue. | Remote troubleshooting (if applicable), confirmation of coldhead failure, initial discussion on urgency and potential impact. | Service Provider (Technical Support/Sales) | Preliminary understanding of the problem and urgency. | |
| Phase 2: Quotation and Service Agreement | 2.1 Part Identification and Sourcing | Identifying the correct replacement coldhead and checking availability. | Consulting technical manuals, verifying part numbers, checking stock with suppliers or internal inventory. | Service Provider (Procurement/Logistics) | Correct coldhead identified. |
| 2.2 Cost Estimation and Quotation | Developing a detailed cost estimate for the service. | Calculating costs for the coldhead, labor, travel (if applicable), and any consumables. Generating a formal quotation. | Service Provider (Sales/Service Management) | Formal quotation provided to the client. | |
| 2.3 Service Agreement/PO Issuance | Formalizing the service engagement. | Client reviews and approves the quotation, issues a Purchase Order (PO) or signs a service agreement. | Client (Procurement/Finance) & Service Provider | Approved PO or signed service agreement. | |
| Phase 3: Logistics and Pre-Service Preparations | 3.1 Scheduling the Service Visit | Arranging a mutually convenient time for the on-site service. | Communicating availability of technicians and client's operational schedule. Confirming date and time. | Service Provider (Service Coordination) & Client | Confirmed service visit schedule. |
| 3.2 Travel and Accommodation Arrangements | Ensuring the technician(s) can reach the site efficiently. | Booking flights, ground transportation, and accommodation for technicians if required (especially for remote locations in Lesotho). | Service Provider (Logistics/Admin) | Technician travel and accommodation secured. | |
| 3.3 Coldhead and Tool Shipment | Ensuring the replacement part and necessary tools are at the site or with the technician. | Packaging and shipping the coldhead and specialized tools. Providing tracking information. | Service Provider (Logistics/Technician) | Coldhead and tools en route or at the site. | |
| 3.4 Pre-Service Briefing | Briefing the on-site technician(s) on the specific MRI model and potential challenges. | Reviewing machine history, known issues, and site-specific requirements. | Service Provider (Service Management/Lead Technician) | Technician prepared for the specific job. | |
| Phase 4: On-Site Service Execution | 4.1 Site Arrival and Introduction | Technician arrives at the client's facility and introduces themselves. | Reporting to site contact, presenting identification, and discussing the day's plan. | Service Provider (On-Site Technician) | Welcome and initial site contact established. |
| 4.2 Pre-Work Safety Checks | Ensuring a safe working environment. | Conducting site safety assessment, reviewing necessary permits, ensuring proper PPE is used. | Service Provider (On-Site Technician) | Safe work environment confirmed. | |
| 4.3 MRI System Shutdown and Preparation | Safely preparing the MRI system for coldhead replacement. | Following manufacturer's shutdown procedures, isolating power, and accessing the coldhead compartment. | Service Provider (On-Site Technician) | MRI system safely powered down and prepped. | |
| 4.4 Old Coldhead Removal | Carefully removing the faulty coldhead. | Disconnecting lines, unmounting the coldhead, and safely storing it for return/disposal. | Service Provider (On-Site Technician) | Faulty coldhead removed. | |
| 4.5 New Coldhead Installation | Installing the new coldhead according to specifications. | Mounting the new coldhead, connecting lines, and ensuring proper alignment and seals. | Service Provider (On-Site Technician) | New coldhead installed. | |
| 4.6 System Restart and Initial System Checks | Gradually restarting the MRI system. | Following manufacturer's startup procedures, monitoring system parameters, and performing initial diagnostics. | Service Provider (On-Site Technician) | System restarted, initial parameters checked. | |
| Phase 5: Post-Service Verification and Closure | 5.1 Performance Testing and Calibration | Ensuring the MRI system operates correctly with the new coldhead. | Running imaging sequences, verifying cooling performance, performing necessary calibrations. | Service Provider (On-Site Technician) | Coldhead and system performance verified. |
| 5.2 Final System Check and Sign-off | Completing all necessary checks and obtaining client acknowledgment. | Performing a final comprehensive system check, documenting the work performed, and obtaining client signature on the service report. | Service Provider (On-Site Technician) & Client | Service report signed, client confirmation of successful service. | |
| 5.3 Post-Service Report and Documentation | Formalizing the completion of the service. | Submitting the completed service report to the client and internal records. Including details of parts used and any recommendations. | Service Provider (Service Administration/Technician) | Final service report delivered. | |
| 5.4 Billing and Payment Processing | Finalizing the financial aspects of the service. | Submitting the invoice based on the service agreement and PO. Client processes payment. | Service Provider (Finance) & Client (Finance) | Service invoiced and paid. | |
| 5.5 Follow-up and Warranty Support | Ensuring long-term client satisfaction and addressing any potential issues. | Conducting a follow-up call/email to check on system performance. Providing warranty information and support contact. | Service Provider (Customer Service/Technical Support) | Client satisfaction confirmed, ongoing support provided. |
MRI Coldhead Replacement Service Workflow in Lesotho
- Phase 1: Inquiry and Initial Assessment
- Phase 2: Quotation and Service Agreement
- Phase 3: Logistics and Pre-Service Preparations
- Phase 4: On-Site Service Execution
- Phase 5: Post-Service Verification and Closure
Mri Coldhead Replacement Service Cost In Lesotho
The cost of an MRI coldhead replacement service in Lesotho can vary significantly due to several key factors. A coldhead is a critical component of an MRI machine's superconducting magnet, responsible for maintaining extremely low temperatures. Its replacement is a specialized and complex procedure, often requiring imported parts and highly skilled technicians.
Pricing Factors:
- Type and Model of MRI Machine: Different MRI manufacturers and models have varying coldhead designs and specifications. Older or less common models might have more expensive or harder-to-source coldheads. The age of the machine is also a factor, as components for older systems can be scarcer.
- Brand and Origin of the Coldhead: Original Equipment Manufacturer (OEM) coldheads are typically the most expensive due to brand reputation, quality control, and warranty. Third-party or refurbished coldheads can offer cost savings, but their reliability and warranty need careful consideration.
- Availability and Importation Costs: Lesotho, being a landlocked country, incurs additional costs for importing specialized medical equipment and parts. Shipping, customs duties, and potential delays all contribute to the final price.
- Labor and Technician Expertise: Replacing a coldhead requires highly specialized knowledge and experience. Technicians often need to be certified and may need to travel to Lesotho, incurring travel, accommodation, and daily rates, which are then passed on to the client.
- Urgency of the Service: Emergency or expedited replacements will naturally come at a premium compared to scheduled maintenance.
- Scope of Service: The total cost may include more than just the coldhead itself. It can encompass diagnostics, installation, testing, helium refill (if required after replacement), and any associated downtime costs.
- Service Provider: Whether the service is provided by the original MRI manufacturer's service division, a specialized third-party biomedical engineering company, or a local partner will impact the pricing. Local providers might offer more competitive rates if they have established supply chains and trained personnel.
Pricing Ranges in Local Currency (Maloti - LSL):
Given the specialized nature and import dependency, MRI coldhead replacement services in Lesotho are a significant investment. Precise figures are difficult to state without specific machine details and service provider quotes. However, based on international benchmarks and factoring in Lesotho's economic context, one can expect a broad range.
Estimated Range for MRI Coldhead Replacement Service in Lesotho:
- Low End (e.g., refurbished part, streamlined service): LSL 300,000 - LSL 700,000
- Mid-Range (e.g., OEM part, standard service): LSL 700,000 - LSL 1,500,000
- High End (e.g., brand new OEM part, complex installation, expedited service): LSL 1,500,000 and upwards.
It is crucial for healthcare facilities in Lesotho to obtain multiple detailed quotes from reputable service providers, clearly outlining all included services, parts, warranties, and timelines to make an informed decision. Understanding the factors influencing the cost will help in budgeting and negotiating for this essential MRI maintenance.
| Cost Category | Estimated Range (Maloti - LSL) |
|---|---|
| Low End (Refurbished part, streamlined service) | 300,000 - 700,000 |
| Mid-Range (OEM part, standard service) | 700,000 - 1,500,000 |
| High End (New OEM part, complex installation, expedited service) | 1,500,000 + |
Factors Influencing MRI Coldhead Replacement Service Costs in Lesotho
- Type and Model of MRI Machine
- Brand and Origin of the Coldhead (OEM vs. Third-party/Refurbished)
- Availability and Importation Costs (Shipping, Duties)
- Labor and Technician Expertise (Travel, Daily Rates)
- Urgency of the Service (Standard vs. Expedited)
- Scope of Service (Diagnostics, Installation, Helium Refill, Downtime)
- Service Provider (Manufacturer, Third-party, Local Partner)
Affordable Mri Coldhead Replacement Service Options
Replacing an MRI coldhead is a significant expense for healthcare facilities. This service provides a crucial solution to minimize downtime and maintain operational efficiency. Exploring affordable options, value bundles, and strategic cost-saving measures can drastically reduce the overall expenditure associated with MRI coldhead replacement. This guide outlines various approaches to achieve cost-effectiveness without compromising on quality or service.
| Service Option | Description | Potential Cost Savings | Value Adds |
|---|---|---|---|
| New Coldhead Replacement | Installation of a brand-new, manufacturer-certified coldhead. | Highest initial cost, but offers maximum lifespan and reliability. | Full manufacturer warranty, latest technology, minimal risk of early failure. |
| Refurbished Coldhead Replacement | Installation of a pre-owned coldhead that has been professionally inspected, repaired, and tested. | Significant cost savings (20-50%+) compared to new. | Often comes with a limited warranty, extended lifespan compared to a failed unit. |
| Coldhead Repair Service | On-site or depot repair of the existing coldhead to address specific component failures. | Potentially the most cost-effective if the damage is localized and repairable. | Avoids the cost of a full replacement, minimizes downtime if efficient. |
| Value Bundles (e.g., PM + Replacement) | Combining preventative maintenance services with a scheduled or emergency coldhead replacement. | Can offer discounted rates on bundled services, optimized scheduling. | Reduced overall service costs, integrated maintenance strategy, priority service. |
| Extended Service Contracts | Long-term contracts that cover routine maintenance and potential repairs/replacements. | Predictable annual costs, potential for negotiated bulk discounts. | Peace of mind, access to specialized technicians, reduced risk of surprise expenses. |
Key Considerations for Affordable MRI Coldhead Replacement:
- Understanding the Scope of Replacement: Differentiate between a full coldhead replacement, a partial repair, or a refurbished unit. Each has distinct cost implications.
- Choosing the Right Service Provider: Research reputable third-party service providers who specialize in MRI maintenance. Their expertise and pricing can vary significantly.
- Evaluating Warranty and Guarantees: Inquire about the warranty offered on replacement parts and labor. A robust warranty can prevent future unexpected costs.
- Assessing Turnaround Time: Faster service means less downtime, which directly impacts revenue. Balance cost with the urgency of your replacement needs.
- Considering Refurbished vs. New: Refurbished coldheads often come with a significant cost reduction and can be a viable option if properly vetted and guaranteed.
- Proactive Maintenance Benefits: Implementing a proactive MRI maintenance plan can often identify potential coldhead issues before they become critical, allowing for planned and potentially more cost-effective replacements.
- Negotiating Service Contracts: Don't hesitate to negotiate terms and pricing with service providers, especially for multi-year contracts or bundled services.
Verified Providers In Lesotho
In Lesotho's evolving healthcare landscape, identifying reliable and credentialed medical providers is paramount for ensuring quality care. Franance Health stands out as a beacon of trust, meticulously vetting its network to offer patients access to only the most qualified and ethical healthcare professionals. This commitment to verification translates into a superior patient experience, built on a foundation of expertise, ethical practice, and a dedication to positive health outcomes. Choosing Franance Health means choosing peace of mind, knowing you are in capable hands.
| Provider Type | Key Credentials Verified | Benefits for Patients |
|---|---|---|
| General Practitioners | Medical Degree (MBBCh or equivalent), Registration with Lesotho Medical Council, Clean Disciplinary Record, Proof of Continuous Professional Development (CPD) | Accurate diagnoses, comprehensive primary care, effective management of common health issues, referrals to specialists when needed. |
| Specialist Physicians (e.g., Cardiologists, Pediatricians, Dermatologists) | Medical Degree, Postgraduate Specialist Qualification (e.g., MMed, FRCP), Lesotho Medical Council Registration, Fellowship/Membership in relevant professional bodies, Verified clinical experience. | Advanced diagnosis and treatment of complex conditions, access to cutting-edge medical knowledge and procedures, personalized care plans for specific health needs. |
| Surgeons | Medical Degree, Postgraduate Surgical Qualification (e.g., MCh, FRCS), Lesotho Medical Council Registration, Accreditation with relevant surgical bodies, Verified surgical track record. | Safe and effective surgical interventions, post-operative care expertise, management of surgical emergencies. |
| Nurses (Registered Nurses, Enrolled Nurses) | Nursing Diploma/Degree, Registration with Lesotho Nursing Council, Current Practicing Certificate, Proof of specialized training (if applicable). | Compassionate bedside care, medication administration, wound management, patient education, support during recovery. |
| Pharmacists | Pharmacy Degree/Diploma, Registration with Lesotho Pharmacy Board, Current Practicing Certificate, Knowledge of drug interactions and safe dispensing practices. | Accurate dispensing of medications, patient counseling on drug usage and side effects, advice on over-the-counter remedies. |
Why Franance Health Providers Are the Best Choice:
- Rigorous Credentialing: Franance Health employs a multi-stage verification process that goes beyond basic licensing. This includes scrutinizing educational backgrounds, professional experience, disciplinary records, and peer reviews.
- Commitment to Ethical Practice: All Franance Health providers adhere to a strict code of conduct, emphasizing patient well-being, transparency, and compassionate care.
- Specialized Expertise: The network comprises a diverse range of medical specialists, ensuring access to targeted treatments and personalized healthcare plans.
- Patient-Centric Approach: Providers within the Franance Health network are dedicated to understanding individual patient needs and fostering collaborative decision-making.
- Continuous Professional Development: Franance Health encourages and supports its affiliated providers in their ongoing learning and skill enhancement, keeping them at the forefront of medical advancements.
Scope Of Work For Mri Coldhead Replacement Service
This Scope of Work (SOW) outlines the requirements for the replacement of the MRI coldhead on a specific MRI scanner. The service includes the procurement of a new coldhead, removal of the old unit, installation of the new unit, system testing, and final handover. The objective is to restore the MRI scanner to full operational status with minimal downtime.
| Phase | Activity | Technical Deliverables | Standard Specifications / Requirements |
|---|---|---|---|
| Site Assessment & Scheduling | Site visit report, proposed schedule | Confirmation of site access, power availability, and required clearances. Agreement on downtime window. Risk assessment for the replacement process. |
| Coldhead Procurement | New MRI coldhead (part number specified), warranty documentation | New, OEM-equivalent or approved third-party coldhead meeting original specifications. Verification of compatibility with the specific MRI model and serial number. Manufacturer's warranty documentation. |
| De-installation of Old Coldhead | Disposal plan for old coldhead | Safe disconnection and removal of the existing coldhead. Proper containment and handling of any refrigerants. Adherence to all safety regulations. |
| Installation of New Coldhead | New coldhead installed and secured | Precise installation of the new coldhead according to manufacturer's guidelines. Proper sealing and connection of all cryogenic lines and electrical components. Torquing of fasteners to specification. |
| Helium Refill (if applicable) | Helium refill log | If required by the coldhead type, safe refilling of the system with the specified amount of high-purity helium. Monitoring of helium level and pressure. |
| Cryogen System Leak Check | Leak test report | Post-installation leak detection using appropriate methods (e.g., helium mass spectrometer) to ensure no cryogenic leaks. |
| Coldhead Performance Test | Coldhead operational log | Running the coldhead through its operational cycles. Verification of achieving and maintaining specified operating temperatures (e.g., <4 Kelvin). Monitoring compressor performance and vibrations. |
| MRI System Diagnostic & Imaging Test | Diagnostic report, test image quality report | Running full system diagnostics. Performing phantom scans and clinical image quality tests to ensure no degradation in image performance. Verification of all system parameters. |
| Service Report | Comprehensive service report | Detailed report including work performed, parts used, test results, downtime, and any observations. Signed by both parties. |
| User Training (if required) | Training attendance record | Briefing site personnel on any new operational procedures, maintenance checks, or troubleshooting for the new coldhead. Q&A session. |
| Final Acceptance | Signed acceptance form | Formal sign-off by the client confirming satisfactory completion of the SOW. |
Key Objectives
- Ensure successful and safe removal of the existing coldhead.
- Facilitate the seamless installation of a new, compatible coldhead.
- Minimize MRI system downtime during the replacement process.
- Verify and document the proper functioning of the MRI system post-replacement.
- Provide necessary training to site personnel on any new operational aspects of the coldhead.
Service Level Agreement For Mri Coldhead Replacement Service
This Service Level Agreement (SLA) outlines the terms and conditions for the MRI Coldhead Replacement Service, focusing on response times and uptime guarantees to ensure minimal disruption to MRI scanner operations. This agreement is between [Your Company Name] (Provider) and [Client Company Name] (Client).
| Service Level | Response Time Target | Resolution Time Target | Uptime Guarantee | Penalty/Remedy |
|---|---|---|---|---|
| Critical Coldhead Failure (Complete Scanner Downtime) | 1 Business Hour (for acknowledgement) | 24 Business Hours (for commencement of replacement) | 98% Uptime (averaged monthly, excluding scheduled maintenance) | 10% service credit for every 24 hours of unscheduled downtime exceeding 24 hours, capped at 50% of monthly service fee. |
| Degraded Coldhead Performance (Scanner performance impacted, but operational) | 4 Business Hours (for acknowledgement) | 72 Business Hours (for commencement of replacement) | N/A (Focus is on resolution, uptime not explicitly guaranteed for this tier) | N/A (Focus is on scheduling the replacement within the target window). |
Key Service Commitments
- This SLA defines the expected performance for MRI coldhead replacement services.
- The goal is to minimize downtime and maintain the operational readiness of MRI scanners.
- All times are expressed in business days and hours (Monday-Friday, 9:00 AM - 5:00 PM Client's local time), excluding public holidays.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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