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Verified Service Provider in Kenya

Cold Chain Logistics in Kenya Engineering Excellence & Technical Support

Cold Chain Logistics solutions for Supply Chain & Logistics. High-standard technical execution following OEM protocols and local regulatory frameworks.

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Advanced Temperature Monitoring & Real-time Data

Implementing IoT-enabled sensors and cloud-based platforms to provide continuous, real-time temperature tracking throughout the cold chain. This ensures that perishable goods, from farm to fork, remain within optimal temperature ranges, minimizing spoilage and maximizing product integrity.

Optimized Refrigerated Fleet & Route Planning

Leveraging intelligent route optimization software and a modern fleet of temperature-controlled vehicles (reefers). This reduces transit times, fuel consumption, and unnecessary temperature fluctuations, thereby enhancing efficiency and cost-effectiveness for deliveries across Kenya's diverse geography.

Specialized Cold Storage Infrastructure & Handling

Developing and maintaining state-of-the-art cold storage facilities equipped with precise temperature and humidity controls. This includes specialized handling protocols for pharmaceuticals, vaccines, fresh produce, and frozen goods, ensuring compliance with international standards and safeguarding product quality.

What Is Cold Chain Logistics In Kenya?

Cold chain logistics in Kenya refers to the management of temperature-sensitive products throughout their entire supply chain, from origin to consumption. This involves a series of integrated activities and infrastructure designed to maintain a specific, often low, temperature range. Key components include temperature-controlled storage facilities (refrigerated warehouses, cold rooms), refrigerated transportation (reefer trucks, insulated containers), and robust monitoring systems to ensure continuous temperature integrity. The objective is to preserve the quality, efficacy, and safety of perishable goods by preventing spoilage, degradation, or loss of potency.

Who Needs Cold Chain Logistics in Kenya?Typical Use Cases
Pharmaceutical Industry: Manufacturers and distributors of vaccines, insulin, biologic drugs, and other temperature-sensitive medications requiring specific storage and transit conditions to maintain efficacy.Food and Beverage Sector: Importers, exporters, and domestic distributors of fresh produce, dairy products, meat, poultry, seafood, frozen foods, and other perishable food items to prevent spoilage and ensure food safety standards.Agricultural Sector: Producers and exporters of flowers, fruits, and vegetables requiring precise temperature control during transit to international markets to maintain freshness and extend shelf life.Healthcare and Diagnostic Services: Laboratories and healthcare facilities requiring the safe transport of biological samples, reagents, and diagnostic kits.Chemical and Petrochemical Industry: Manufacturers and distributors of certain chemicals or specialty products that have strict temperature requirements for stability and safety.
Vaccine Distribution: Ensuring vaccines reach remote healthcare centers in Kenya at the required temperature for optimal efficacy.Perishable Food Transportation: Moving fresh produce from farms to Nairobi markets or exporting cut flowers to European markets.Frozen Food Supply: Maintaining the frozen state of ice cream, processed meats, and other frozen goods from production to retail.Medical Specimen Transport: Safely transporting blood samples, tissue cultures, or other biological materials for testing.Dairy Product Distribution: Keeping milk, yogurt, and cheese chilled throughout the supply chain to prevent spoilage.

Key Components of Cold Chain Logistics in Kenya:

  • Temperature-controlled warehousing and storage (e.g., cold rooms, blast freezers).
  • Refrigerated transportation (e.g., reefer trucks, refrigerated vans, insulated containers).
  • Temperature monitoring and data logging systems (e.g., temperature sensors, real-time tracking devices).
  • Specialized packaging materials for temperature insulation.
  • Qualified personnel with expertise in handling and transporting temperature-sensitive goods.
  • Standard Operating Procedures (SOPs) for temperature management and contingency planning.

Who Needs Cold Chain Logistics In Kenya?

Cold chain logistics are essential for maintaining the quality and efficacy of temperature-sensitive products throughout their supply chain, from production to consumption. In Kenya, several industries and entities rely heavily on these specialized services to prevent spoilage, degradation, and loss of value. This ensures that products reach consumers safely and retain their intended properties. The success and reach of many businesses, as well as public health initiatives, are directly linked to the reliability of cold chain infrastructure.

Customer SegmentKey Departments/FunctionsSpecific Needs/Products
Pharmaceutical CompaniesLogistics & Supply Chain, Warehousing, Quality Control, DistributionVaccines, insulin, biopharmaceuticals, temperature-sensitive medicines, diagnostic kits
Hospitals & Healthcare ProvidersPharmacy, Procurement, Medical StoresVaccines, blood products, specialized medications, laboratory samples
Food Manufacturers & ProcessorsProduction, Quality Assurance, Supply Chain, WarehousingDairy products, processed meats, frozen foods, fresh produce, baked goods
Supermarkets & RetailersProcurement, Inventory Management, In-store Operations (especially frozen/chilled sections)Dairy, meat, poultry, fish, frozen vegetables, ice cream, chilled beverages
Horticultural ExportersFarm Management, Logistics, Export SalesFresh flowers, fruits (e.g., avocados, mangoes), vegetables (e.g., peas, beans)
Agricultural CooperativesOperations, Marketing, StorageFresh produce (fruits, vegetables), dairy products, eggs
Research Institutions & LaboratoriesSample Management, Research Operations, LogisticsBiological samples, reagents, vaccines for research, specialized chemicals
Ministry of Health (Kenya)Disease Prevention and Control, Immunization Programs, National Public Health LaboratoriesVaccines for national programs, essential medicines, diagnostic samples
Kenya Wildlife Service (KWS) / Conservation BodiesVeterinary Services, ResearchVaccines for wildlife, specialized animal feed, biological samples
International Aid Organizations (e.g., WHO, UNICEF)Program Logistics, Health Programs, Emergency ResponseVaccines, essential medicines, medical supplies during emergencies

Target Customers and Departments in Kenya Requiring Cold Chain Logistics

  • Pharmaceutical and Healthcare Sector
  • Food and Beverage Industry
  • Agriculture and Horticulture
  • Research and Development Institutions
  • Government Agencies and NGOs

Cold Chain Logistics Process In Kenya

The cold chain logistics process in Kenya, from initial inquiry to final execution, is a multi-faceted operation designed to maintain the integrity of temperature-sensitive goods. This involves careful planning, specialized equipment, and stringent adherence to protocols to prevent spoilage and ensure product quality. The workflow can be broadly categorized into several key stages, each with its own set of activities and considerations. These stages are crucial for industries like pharmaceuticals, perishable foods, and agricultural produce, which rely heavily on a continuous cold chain to reach their consumers in optimal condition. The Kenyan context often involves navigating diverse geographical terrains, varying infrastructure quality, and specific regulatory requirements. Therefore, a well-defined process is essential for efficiency and success.

StageKey ActivitiesConsiderations/RequirementsKey Players
Inquiry & Requirements GatheringCustomer (shipper) contacts logistics provider with details of the shipment (product type, quantity, origin, destination, temperature requirements, delivery timeline, special handling needs).Accurate product information, precise temperature range (e.g., 2-8°C, -18°C, chilled, frozen), value of goods, any regulatory compliance needs (e.g., for pharmaceuticals).Customer (Shipper), Logistics Provider (Sales/Business Development)
Quotation & AgreementLogistics provider analyzes requirements, assesses risks, calculates costs, and provides a detailed quotation. Upon acceptance, a service agreement or contract is established.Cost breakdown (transport, storage, monitoring, handling), service level agreement (SLA) outlining responsibilities and performance metrics, payment terms, insurance coverage.Logistics Provider (Pricing Team, Sales), Customer (Procurement/Logistics)
Order Placement & PlanningCustomer formally places an order. Logistics provider creates a detailed execution plan, including route planning, vehicle/container allocation, and scheduling of loading/unloading.Confirmation of order details, development of optimal transportation routes considering road conditions and potential delays, selection of appropriate temperature-controlled transport (refrigerated trucks, containers), scheduling of resources.Customer (Logistics/Operations), Logistics Provider (Operations, Planning, Dispatch)
Pre-shipment PreparationGoods are prepared at the origin. This involves quality checks, proper packaging (e.g., insulated containers, dry ice, gel packs), and pre-cooling of transport vehicles/containers to the required temperature.Product integrity checks, validated packaging materials, accurate temperature monitoring devices (data loggers), labeling for temperature sensitivity and handling instructions, customs documentation (if applicable).Customer (Quality Control, Warehouse Staff), Logistics Provider (Warehouse Staff, Fleet Management)
Transportation & MonitoringGoods are loaded into temperature-controlled transport and dispatched. Continuous monitoring of temperature throughout the journey is critical.Real-time temperature monitoring using data loggers, GPS tracking, regular check-ins with drivers, contingency plans for equipment failure or delays, adherence to traffic regulations.Logistics Provider (Drivers, Operations Center, Fleet Management), Customer (if visibility is provided)
Warehousing & StorageIf required, goods are stored in temperature-controlled warehouses at origin, transit points, or destination. This involves receiving, storing, and maintaining the correct temperature.Validated cold storage facilities, calibrated temperature monitoring systems, inventory management, adherence to First-In, First-Out (FIFO) or First-Expired, First-Out (FEFO) principles, security.Logistics Provider (Warehouse Staff, Operations)
Delivery & HandoverGoods are transported to the final destination and handed over to the recipient. Temperature is verified upon arrival.Safe and timely delivery, confirmation of delivery by the recipient, temperature verification at the point of receipt, appropriate handling during unloading.Logistics Provider (Drivers, Delivery Staff), Customer (Recipient/Warehouse Staff)
Post-delivery Confirmation & ReportingLogistics provider confirms successful delivery and provides a post-delivery report, including temperature data from the data loggers.Delivery confirmation documents, temperature logs for the entire journey, incident reports (if any), invoicing, and performance feedback.Logistics Provider (Administration, Operations), Customer (Finance, Logistics)

Cold Chain Logistics Workflow in Kenya

  • Inquiry & Requirements Gathering
  • Quotation & Agreement
  • Order Placement & Planning
  • Pre-shipment Preparation
  • Transportation & Monitoring
  • Warehousing & Storage
  • Delivery & Handover
  • Post-delivery Confirmation & Reporting

Cold Chain Logistics Cost In Kenya

Cold chain logistics in Kenya involve the transportation and storage of temperature-sensitive goods, such as pharmaceuticals, vaccines, fresh produce, and dairy products. The costs associated with these services are influenced by a complex interplay of factors, making it challenging to provide a single, definitive price. However, understanding these pricing determinants allows for a more accurate estimation of expenses within the Kenyan market. Key factors impacting cold chain logistics costs include:

  • Temperature Requirements: The stricter the temperature control (e.g., frozen vs. chilled), the higher the operational costs due to specialized equipment, increased energy consumption, and more rigorous monitoring.
  • Distance and Route Complexity: Longer distances and routes traversing challenging terrains or areas with poor infrastructure (e.g., rural areas) will incur higher fuel, maintenance, and labor costs.
  • Type of Transportation: Options range from specialized refrigerated trucks (reefers) and vans for road transport to air freight for faster, long-distance movement. Each has its own cost structure, with air freight generally being the most expensive but fastest.
  • Storage Duration and Infrastructure: The length of time goods need to be stored in temperature-controlled warehouses, along with the type and capacity of the warehouse facilities, significantly impacts costs. Warehousing costs include rent, electricity for refrigeration, labor for handling, and inventory management systems.
  • Volume and Frequency of Shipments: Larger volumes and more frequent shipments can sometimes lead to economies of scale, potentially lowering the per-unit cost. Conversely, smaller, ad-hoc shipments may command higher rates.
  • Value and Perishability of Goods: High-value or extremely perishable goods often require more robust and reliable cold chain solutions, leading to higher insurance premiums and specialized handling, thus increasing costs.
  • Security and Monitoring: Enhanced security measures, real-time temperature monitoring systems, and data logging add to the overall cost but are crucial for maintaining product integrity.
  • Regulatory Compliance: Adhering to specific industry regulations (e.g., pharmaceutical Good Distribution Practices - GDP) often necessitates specific training, documentation, and equipment, contributing to higher operational expenses.
  • Fuel Prices: Fluctuations in global and local fuel prices directly impact transportation costs, a significant component of cold chain logistics.
  • Labor Costs: Skilled labor is required for operating specialized equipment, managing temperature control, and handling sensitive products. Wages and benefits for these personnel contribute to the overall cost.
Service ComponentTypical Range (KES)Notes
Refrigerated Truck Transport (per km)80 - 250 KESVaries by truck size, temperature setting, and fuel efficiency. Higher end for specialized units.
Temperature-Controlled Warehouse Storage (per pallet per day)500 - 2,500 KESDepends on temperature (frozen higher), duration, volume, and facility type. Includes energy and handling.
Last-Mile Delivery (within major cities)5,000 - 15,000 KES (per delivery)Dependent on distance, number of drops, and urgency. May include specialized smaller vehicles.
Air Freight Handling (per kg, cold chain surcharge)200 - 800 KESThis is an additional surcharge on standard air freight rates for temperature-controlled handling.
Temperature Monitoring & Data Logging (per shipment)1,000 - 5,000 KESCost for devices and service to provide real-time data and audit trails.
Pharmaceutical Cold Chain Logistics (package deal, example)15,000 - 100,000+ KESHighly variable, depends on volume, distance, temperature, and regulatory complexity. Includes transport, storage, and monitoring.
Fresh Produce Cold Chain Logistics (per tonne, example)5,000 - 25,000 KESVaries significantly by produce type, distance, and required temperature. Can be per tonne-km for larger movements.

Key Pricing Factors for Cold Chain Logistics in Kenya

  • Temperature Requirements (e.g., chilled, frozen)
  • Distance and Route Complexity
  • Mode of Transportation (Refrigerated Trucks, Air Freight)
  • Storage Duration and Warehouse Costs
  • Shipment Volume and Frequency
  • Value and Perishability of Goods
  • Security and Monitoring Systems
  • Regulatory Compliance (e.g., GDP)
  • Fuel Price Volatility
  • Labor Costs (Skilled Personnel)

Affordable Cold Chain Logistics Options

Securing reliable and affordable cold chain logistics is crucial for maintaining product integrity, reducing spoilage, and meeting consumer demand. This involves a combination of strategic planning, operational efficiencies, and smart partnerships. Understanding value bundles and implementing effective cost-saving strategies are key to optimizing your cold chain operations without compromising quality or safety.

Cost-Saving StrategyDescriptionImpact on Cold Chain
Optimize Route Planning & Load ConsolidationUtilize advanced route optimization software to minimize transit times and fuel consumption. Consolidate shipments to maximize trailer utilization, reducing the number of trips required.Reduces transportation costs (fuel, driver hours) and emissions. Ensures faster delivery and minimizes time spent in transit, which can be critical for perishable goods.
Invest in Energy-Efficient Refrigeration SystemsUpgrade to modern, energy-efficient refrigeration units for both transport and warehousing. Implement regular maintenance to ensure optimal performance and prevent costly breakdowns.Lowers electricity or fuel costs for cooling. Reduces the risk of temperature excursions due to equipment failure, protecting product integrity.
Leverage Data Analytics for Demand ForecastingUse historical data and market trends to accurately forecast demand. This allows for better inventory management, reducing the need for excess cold storage space and minimizing waste from overstocking perishable items.Minimizes inventory holding costs in expensive cold storage. Reduces product obsolescence and spoilage, leading to less waste and higher profitability.
Strategic Location of Cold Storage FacilitiesPlace warehouses strategically near production sites, major distribution hubs, or key consumer markets. This reduces outbound transportation distances and time.Decreases last-mile delivery costs and transit times. Improves responsiveness to market demand and reduces potential for temperature fluctuations during transit.
Negotiate Favorable Contracts with Suppliers/CarriersThoroughly research and negotiate contracts with refrigerated transport providers and cold storage operators. Explore long-term agreements for potential volume discounts.Secures competitive pricing for essential cold chain services. Builds stronger partnerships that can lead to more reliable service and better overall value.
Implement Strict Inventory Management & FIFOAdhere to a strict First-In, First-Out (FIFO) inventory system to ensure older stock is used before it expires. Implement robust inventory tracking to minimize loss.Reduces product spoilage and waste. Ensures product freshness and quality for consumers, enhancing brand reputation.
Utilize Smart Packaging SolutionsExplore innovative packaging materials that offer improved insulation and temperature control, potentially reducing the reliance on active refrigeration during short transit periods.Can reduce the energy required for refrigeration during transit and storage. May offer additional protection against minor temperature fluctuations.
Consider Third-Party Logistics (3PL) ProvidersPartner with specialized 3PL providers who have established cold chain infrastructure and expertise. This can be more cost-effective than building and managing your own.Leverages economies of scale and expertise, often resulting in lower overall costs. Allows businesses to focus on their core competencies.

Value Bundles in Cold Chain Logistics

  • Integrated Refrigerated Transport & Warehousing: Bundling transportation with temperature-controlled storage facilities offers seamless transitions, reducing handling and potential temperature deviations. This often includes last-mile delivery services.
  • Technology-Enabled Cold Chain Solutions: Packages that combine refrigerated transport with real-time temperature monitoring, GPS tracking, and data analytics provide enhanced visibility and control, leading to better decision-making and reduced risk.
  • Specialized Product Handling & Cold Chain Management: For sensitive goods like pharmaceuticals or fresh produce, value bundles might include specialized packaging, handling protocols, and compliance management services, ensuring adherence to strict regulations.
  • Flexible Capacity & Scalability: Providers offering flexible cold storage and transportation options allow businesses to scale their operations up or down based on seasonal demand or project needs, avoiding the costs of underutilized fixed assets.
  • End-to-End Supply Chain Visibility: Comprehensive service bundles that provide a single point of contact and integrated visibility across the entire cold chain, from origin to destination, simplify management and improve communication.
  • Customized Temperature Control & Monitoring: Tailored solutions that offer specific temperature ranges (e.g., frozen, chilled, ambient) and advanced monitoring capabilities for unique product requirements, often bundled with specialized equipment.

Verified Providers In Kenya

When seeking healthcare services in Kenya, the assurance of receiving quality and reliable care is paramount. 'Verified Providers' signifies a commitment to upholding high standards, ensuring patient safety, and delivering effective medical treatments. Among the entities leading this charge, Franance Health stands out as a beacon of excellence, boasting a comprehensive credentialing process that validates their commitment to superior healthcare delivery. This rigorous credentialing not only builds trust but also ensures that patients are accessing services from practitioners and facilities that meet established benchmarks for competence, ethical practice, and patient well-being.

FeatureFranance Health's Verification BenefitPatient Advantage
Comprehensive Background ChecksConfirms qualifications, licensing, and absence of disciplinary actions.Peace of mind knowing you are treated by legitimate and competent professionals.
Adherence to Ethical StandardsEnsures providers operate with integrity and patient well-being at the forefront.Protection against unethical practices and assurance of respectful care.
Quality of Care BenchmarksEvaluates clinical expertise, treatment protocols, and patient outcomes.Access to evidence-based and effective medical interventions.
Facility StandardsAssesses hygiene, equipment, and operational capacity of healthcare settings.A safe, clean, and well-equipped environment for your medical needs.
Ongoing MonitoringRegular reviews and updates to maintain verified status.Consistent access to high-quality healthcare over time.

Why Franance Health is the Best Choice for Verified Providers in Kenya:

  • Rigorous Credentialing Process: Franance Health employs a multi-faceted credentialing system that meticulously vets healthcare professionals and facilities. This includes verifying educational qualifications, licensing, professional history, and adherence to ethical guidelines.
  • Commitment to Patient Safety: Their verification process prioritizes patient safety above all else. This involves ensuring providers are up-to-date with best practices, have appropriate safety protocols in place, and maintain a strong record of patient care.
  • Access to Qualified Professionals: By choosing Franance Health, you gain access to a network of highly skilled and experienced doctors, nurses, specialists, and allied health professionals.
  • State-of-the-Art Facilities: Franance Health collaborates with healthcare facilities that meet stringent standards for equipment, hygiene, and operational efficiency, ensuring a conducive environment for treatment and recovery.
  • Transparency and Accountability: Their verification framework promotes transparency in healthcare delivery. Patients can have confidence that the providers they are engaging with have been thoroughly assessed and are held accountable to established standards.
  • Enhanced Patient Trust: The 'Verified Provider' status, especially when associated with a reputable entity like Franance Health, instills significant trust and reduces the anxiety associated with seeking medical care.
  • Continuous Quality Improvement: Franance Health's commitment extends beyond initial verification, often involving ongoing monitoring and assessment to ensure continued adherence to quality standards and encourage continuous improvement among their network.

Scope Of Work For Cold Chain Logistics

This Scope of Work (SOW) outlines the requirements for providing comprehensive cold chain logistics services. The objective is to ensure the safe, efficient, and temperature-controlled transportation, storage, and handling of sensitive goods from origin to destination. This document details the technical deliverables expected and the standard specifications that must be adhered to throughout the service provision.

Technical DeliverableDescriptionStandard Specification/RequirementVerification Method
Temperature-Controlled Transport VehiclesProvision of vehicles equipped with refrigeration units capable of maintaining specified temperature ranges.Temperature range tolerance: ± 1°C. Equipment certification for food-grade/pharmaceutical-grade standards. Regular calibration and maintenance records.Vehicle inspection reports, calibration certificates, pre-trip temperature checks.
Temperature Monitoring SystemInstallation and operation of real-time temperature monitoring devices within transport and storage units.Accuracy: ± 0.5°C. Data logging frequency: Minimum every 15 minutes. Data accessibility via secure online portal. Alarm thresholds clearly defined.System documentation, data log reports, alarm event logs, third-party validation.
Cold Chain WarehousingDedicated or shared temperature-controlled storage facilities.Designated temperature zones (e.g., chilled, frozen). HVAC system redundancy and backup power. Pest control and sanitation programs. Security measures.Facility audit reports, HVAC maintenance records, temperature mapping studies, security logs.
Cold Chain PackagingUse of validated passive and active cold chain packaging solutions.Packaging performance validation for defined transit times and ambient temperature profiles. Use of appropriate coolants (gel packs, dry ice) based on product requirements.Packaging validation reports, Material Safety Data Sheets (MSDS) for coolants, shipment temperature profiles.
Temperature Excursion Management PlanA documented procedure for handling and reporting temperature deviations.Immediate notification of client upon excursion. Root cause analysis. Corrective and preventive actions (CAPA). Disposition of affected product.Excursion reports, CAPA documentation, client communication logs.
Traceability and ReportingComprehensive tracking of goods throughout the cold chain.End-to-end visibility. Batch/lot number tracking. Detailed shipment reports including temperature data, transit times, and any deviations.System generated reports, audit trails, shipment tracking logs.
Personnel Training and CompetencyEnsuring all personnel involved in cold chain operations are adequately trained.Training modules covering Good Distribution Practices (GDP), temperature monitoring, handling procedures, and emergency protocols. Regular refresher training.Training records, competency assessments, certification upon completion.
Contingency and Business Continuity PlanA plan to mitigate risks associated with equipment failure, natural disasters, or other disruptions.Defined backup procedures, alternative transportation or storage options, communication protocols during emergencies.Review and testing of the plan, documented emergency response actions.

Key Cold Chain Logistics Services and Requirements

  • Temperature-controlled transportation (e.g., refrigerated trucks, reefers, temperature-controlled air freight).
  • Temperature-controlled warehousing and storage solutions.
  • Real-time temperature monitoring and data logging.
  • Inventory management with strict temperature adherence.
  • Cold chain packaging solutions (e.g., insulated containers, gel packs, dry ice).
  • Last-mile delivery with temperature integrity maintenance.
  • Emergency response protocols for temperature excursions.
  • Regulatory compliance (e.g., GDP, HACCP, FDA, WHO).
  • Qualified and trained personnel for handling cold chain products.
  • Contingency planning for equipment failure and disruptions.

Service Level Agreement For Cold Chain Logistics

This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the cold chain logistics services provided by [Your Company Name] to [Client Name]. This agreement is critical for ensuring the integrity and timely delivery of temperature-sensitive goods throughout the supply chain.

Service ComponentResponse Time GuaranteeUptime GuaranteeMeasurement MetricSLA Breach Penalty
Real-time Temperature Alert ResponseWithin 15 minutes of alert generationN/ATime from alert to acknowledgement and initiation of corrective action by support team5% discount on monthly service fee for each alert requiring more than 30 minutes to respond
Transportation Uptime (Vehicle Availability)N/A99.5%Percentage of scheduled delivery routes completed without vehicle breakdown or critical temperature excursion, calculated monthly10% discount on the affected route's fee for every hour the vehicle is unavailable beyond the permitted downtime
Storage Temperature StabilityN/A99.9%Percentage of time within the agreed-upon temperature range for stored goods, monitored continuouslyCompensation for product spoilage directly attributable to temperature deviation exceeding the SLA, based on pre-agreed valuation
Issue Resolution (Non-Temperature Critical)Within 4 business hoursN/ATime from client reporting of a non-critical issue to initial diagnosis and proposed solution1% discount on monthly service fee for each issue resolution exceeding 8 business hours
Data Reporting AvailabilityN/A99.9%Percentage of time the real-time monitoring and reporting platform is accessible and functional2% discount on monthly service fee for every 12 hours of platform unavailability

Key Service Components

  • Temperature-controlled transportation
  • Real-time temperature monitoring
  • Proactive issue detection and resolution
  • Secure warehousing and storage
  • Dedicated account management
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