Verified Service Provider in Kenya
Cell Culture Suites in Kenya
Engineering Excellence & Technical Support
Cell Culture Suites solutions for Research & Discovery (R&D). High-standard technical execution following OEM protocols and local regulatory frameworks.
Advanced Biocontainment and Sterility
Our cell culture suites in Kenya are equipped with ISO-certified biosafety cabinets (Class II, Type A2) and HEPA filtration systems, ensuring unparalleled environmental control and aseptic conditions to protect sensitive cell lines from contamination and prevent pathogen escape.
Precision Environmental Monitoring & Control
Leveraging state-of-the-art IoT sensors and real-time data logging, we maintain optimal temperature (±0.1°C), humidity (±1% RH), and CO2 (±0.2%) levels. This granular control ensures consistent cellular growth and reduces experimental variability for critical research and production.
Integrated Digital Workflow Management
Our suites feature a cloud-based laboratory information management system (LIMS) for seamless sample tracking, experimental protocol management, and automated data capture. This digital infrastructure enhances traceability, streamlines workflows, and facilitates rapid data analysis for accelerated project timelines.
What Is Cell Culture Suites In Kenya?
Cell culture suites in Kenya refer to dedicated, controlled laboratory environments designed for the aseptic maintenance and manipulation of living cells outside of their native biological context. These facilities are engineered to prevent contamination by microorganisms (bacteria, fungi, viruses) and to provide optimal environmental conditions, including precise temperature, humidity, and atmospheric composition (typically controlled levels of CO2 and O2), essential for cell survival, proliferation, and experimental integrity. The infrastructure involves specialized equipment and stringent operational protocols.
This service is critically needed by a range of scientific and commercial entities operating within or engaging with Kenya's burgeoning biotechnology, pharmaceutical, and research sectors. It underpins a variety of advanced biological applications that require the use of viable and uncontaminated cellular material for testing, production, or investigation.
Typical use cases encompass research and development in areas such as vaccine production and testing, therapeutic antibody development, drug discovery and toxicology screening, regenerative medicine (e.g., stem cell research), diagnostic assay development, and the production of biological reagents. Academic institutions, government research bodies, private biotechnology companies, and contract research organizations (CROs) are the primary beneficiaries.
| User Group | Primary Need | Example Application |
|---|---|---|
| Academic Research Institutions | Basic and applied biological research, training. | Investigating cellular mechanisms of disease, developing novel research tools. |
| Pharmaceutical and Biotechnology Companies | Drug discovery, preclinical testing, therapeutic development. | High-throughput screening of drug candidates, toxicology studies on cell lines. |
| Vaccine Manufacturers | Production and quality control of viral and cellular vaccines. | Scaling up viral propagation in cell lines for vaccine production. |
| Diagnostic Laboratories | Development and validation of diagnostic assays. | Culturing pathogens or host cells for diagnostic test development. |
| Contract Research Organizations (CROs) | Providing specialized cell-based services to other entities. | Performing custom cell-based assays for clients. |
| Regenerative Medicine Centers | Stem cell research, tissue engineering, cell-based therapies. | Expansion and differentiation of stem cells for therapeutic applications. |
Key Components of a Cell Culture Suite
- Biosafety Cabinets (BSCs) or Laminar Flow Hoods: For aseptic manipulation of cell cultures, providing a sterile working environment and protecting personnel from aerosols.
- Incubators: Providing controlled temperature, humidity, and CO2 levels for optimal cell growth.
- Microscopes: For observing cell morphology, confluency, and performing live-cell imaging.
- Centrifuges: For cell separation, pelleting, and washing.
- Autoclaves: For sterilization of equipment and consumables.
- Water Baths: For maintaining sterility and warming media.
- Refrigerators and Freezers (-20°C, -80°C, Liquid Nitrogen): For storage of media, reagents, and cell stocks.
- Pipettes and Pipette Controllers: For precise liquid handling.
- Cell Counters: For determining cell viability and density.
- Sterile Media and Reagents: Prepared and stored under aseptic conditions.
- Waste Disposal Systems: Designed for safe disposal of biohazardous materials.
Who Needs Cell Culture Suites In Kenya?
Cell culture suites are specialized laboratory facilities designed for the aseptic cultivation of cells outside their natural environment. In Kenya, these sophisticated environments are crucial for advancing research, diagnostics, and biopharmaceutical development. They provide controlled conditions essential for the growth and manipulation of living cells, enabling a wide range of scientific and medical applications.
| Target Customer/Department | Specific Needs and Applications | Key Disciplines Served |
|---|---|---|
| Universities & Research Institutions (e.g., KEMRI, universities with strong science faculties) | Fundamental biological research, disease modeling, drug discovery, understanding cellular mechanisms, training future scientists. | Biotechnology, Molecular Biology, Pharmacology, Immunology, Microbiology, Genetics, Cancer Research, Neuroscience, Infectious Diseases. |
| Hospitals & Diagnostic Laboratories (e.g., major referral hospitals, specialized diagnostic centers) | Diagnostic testing (e.g., viral isolation, antimicrobial susceptibility testing), clinical trials, personalized medicine research, developing new diagnostic assays. | Clinical Pathology, Virology, Microbiology, Immunology, Hematology, Oncology. |
| Pharmaceutical & Biotechnology Companies (local and international with operations in Kenya) | Drug development (e.g., screening of drug candidates, efficacy testing), vaccine development, bioprocessing (e.g., production of therapeutic proteins), quality control. | Drug Discovery, Pharmaceutical Sciences, Biochemistry, Molecular Biology, Immunology, Bioengineering. |
| Government Agencies (e.g., Ministry of Health departments, KEBS, KARI/KALRO) | Disease surveillance and outbreak investigation (e.g., viral hemorrhagic fevers, zoonotic diseases), development and testing of diagnostics for public health, food safety testing, veterinary research. | Public Health, Epidemiology, Veterinary Medicine, Food Science, Microbiology. |
| Contract Research Organizations (CROs) | Providing specialized cell culture services to other companies and institutions, conducting preclinical studies, bioanalysis. | Toxicology, Pharmacology, Drug Metabolism, PK/PD Studies. |
| Agricultural Research Centers (e.g., KALRO institutes focusing on plant or animal sciences) | Plant tissue culture for propagation and genetic modification, animal cell culture for veterinary research, disease diagnostics, and potentially for agricultural product development. | Plant Pathology, Animal Health, Biotechnology, Genetics, Agronomy. |
Who Needs Cell Culture Suites in Kenya?
- Research Institutions
- Universities
- Hospitals and Diagnostic Laboratories
- Pharmaceutical and Biotechnology Companies
- Government Agencies (e.g., public health, veterinary services)
- Contract Research Organizations (CROs)
- Agricultural Research Centers
Cell Culture Suites Process In Kenya
The process of establishing and operating cell culture suites in Kenya involves a structured workflow, commencing from the initial inquiry and extending through the complete execution of projects or research activities. This workflow ensures compliance with national regulations, adherence to scientific best practices, and efficient utilization of resources. The process can be broadly categorized into several key stages: Planning & Inquiry, Design & Development, Procurement & Setup, Operations & Execution, and Maintenance & Review.
| Stage | Key Activities | Responsible Parties | Deliverables/Outcomes |
|---|---|---|---|
| Initial contact from potential clients/researchers. Understanding project scope, requirements (e.g., specific cell types, experimental needs, scale). Feasibility study and preliminary cost estimation. | Client/Researcher, Service Provider/Institution Management, Technical Experts | Clearly defined project requirements, feasibility report, preliminary budget. |
| Detailed technical design of the cell culture suite. Workflow mapping, space allocation, biosafety level (BSL) determination. Equipment specification and layout planning. Risk assessment and mitigation strategies. | Architects/Engineers, Biosafety Officers, Technical Scientists, Project Managers | Detailed architectural and engineering drawings, biosafety level certification plan, equipment list, risk management plan. |
| Submission of design plans and operational protocols to relevant Kenyan authorities (e.g., National Commission for Science, Technology and Innovation (NACOSTI), National Biosafety Authority (NBA), Ministry of Health). Obtaining necessary permits and licenses. | Project Lead, Legal/Regulatory Affairs, Biosafety Officers | Approved building plans, operational permits, biosafety certificates. |
| Construction or renovation of the cell culture facility. Installation of essential utilities (water, power, HVAC, gas). Setting up specialized areas (e.g., sterile hoods, incubators, storage). | Construction Teams, Facility Managers, Procurement Department | Constructed and equipped cell culture facility, functional utilities. |
| Sourcing and purchasing of cell culture equipment (incubators, microscopes, centrifuges, biosafety cabinets, autoclaves, etc.). Installation, calibration, and initial testing of all equipment. | Procurement Department, Technical Experts, Equipment Suppliers | Installed, calibrated, and validated cell culture equipment. |
| Recruitment and training of skilled personnel (technicians, scientists). Comprehensive training on aseptic techniques, biosafety protocols, equipment operation, and standard operating procedures (SOPs). Competency assessments. | HR Department, Training Coordinators, Experienced Scientists | Competent and trained cell culture staff. |
| Development of detailed SOPs for all aspects of cell culture work (cell line maintenance, media preparation, experimental procedures, quality control). Validation of protocols to ensure reproducibility and accuracy. | Senior Scientists, Technical Staff, Quality Assurance Team | Approved and validated SOPs, established quality control measures. |
| Establishment of a secure and controlled system for receiving, logging, and processing incoming biological samples. Verification of sample integrity and appropriate storage. | Laboratory Technicians, Sample Management Team | Secure and accurate sample reception and initial processing. |
| Performing experimental procedures as per validated protocols. In-house cell culture, cryopreservation, cell line characterization. Conducting experiments requiring cell-based assays. | Cell Culture Technicians, Research Scientists | Successful execution of cell culture experiments, generation of experimental data. |
| Systematic recording of all experimental data. Utilization of laboratory information management systems (LIMS). Analysis of generated data using appropriate statistical tools. Reporting of results. | Data Analysts, Research Scientists, IT Support | Organized experimental data, analyzed results, comprehensive reports. |
| Regular monitoring of cell viability, contamination, and experimental parameters. Implementation of QA/QC checks at various stages. Proficiency testing and external quality assessments. | Quality Assurance Officers, Technical Staff | Ensured quality and reliability of results, adherence to standards. |
| Safe and compliant disposal of biological and chemical waste. Procedures for equipment cleaning and facility decommissioning if necessary. | Environmental Health and Safety (EHS) Officers, Waste Management Teams | Safe waste disposal, compliant facility management. |
| Regular preventive maintenance and calibration of equipment. Servicing of HVAC systems and other critical infrastructure. Biohazard safety checks and periodic re-certifications. | Maintenance Technicians, Facility Management, External Service Providers | Continuously functional and safe cell culture environment. |
| Periodic review of operational efficiency, scientific output, and adherence to budget. Identification of areas for improvement. Implementation of corrective and preventive actions. | Management, Department Heads, Quality Assurance Team | Optimized workflows, enhanced scientific outcomes, continuous improvement. |
Cell Culture Suites Process in Kenya: Workflow Stages
- Inquiry & Needs Assessment
- Project Planning & Design
- Regulatory Approvals & Compliance
- Procurement & Infrastructure Development
- Equipment Acquisition & Installation
- Staff Training & Competency Development
- Protocol Development & Validation
- Sample Reception & Processing
- Cell Culture Execution
- Data Management & Analysis
- Quality Control & Assurance
- Waste Management & Decommissioning
- Ongoing Maintenance & Service
- Performance Review & Improvement
Cell Culture Suites Cost In Kenya
The cost of setting up and maintaining cell culture suites in Kenya can vary significantly based on several factors. These include the scale and sophistication of the facility, the types of experiments to be conducted, the quality and brand of equipment, the need for specialized infrastructure, and ongoing operational expenses like consumables and maintenance. Generally, the investment can be substantial, ranging from a few million Kenyan Shillings (KES) for a basic setup to tens of millions for advanced, multi-purpose facilities. It's crucial for researchers and institutions to conduct thorough needs assessments and obtain quotes from multiple suppliers to arrive at accurate cost projections.
| Category | Estimated Cost Range (KES) | Notes |
|---|---|---|
| Basic Setup (Small-Scale Research/Teaching) | 3,000,000 - 8,000,000 | Includes essential equipment like a biosafety cabinet, a few incubators, a centrifuge, basic microscope, and minimal lab furniture. Suitable for academic institutions or smaller research groups with limited experimental needs. |
| Standard Setup (Medium-Scale Research/Biotechnology) | 8,000,000 - 25,000,000 | Encompasses a wider range of high-quality equipment, potentially multiple biosafety cabinets, advanced incubators, specialized centrifuges, better microscopes, autoclaves, and more robust HVAC systems. Suitable for dedicated research labs, startups, or smaller biotech companies. |
| Advanced Setup (Large-Scale Production/Clinical Applications) | 25,000,000+ | Involves state-of-the-art equipment, potentially automated systems, specialized incubators for specific cell types, sophisticated imaging systems, strict environmental controls, and compliance with GMP (Good Manufacturing Practice) or similar standards. For larger biotech firms, pharmaceutical companies, or clinical research facilities. |
| Annual Operating Costs (Consumables, Maintenance) | 1,000,000 - 5,000,000+ | Highly dependent on the volume of experiments, types of cells cultured, and frequency of equipment servicing. This is a recurring cost that needs to be budgeted for. |
Key Pricing Factors for Cell Culture Suites in Kenya
- Facility Size and Layout: Larger suites requiring more dedicated space, separate zones (e.g., sterile, non-sterile), and specialized air handling systems will naturally incur higher construction and renovation costs.
- Equipment Requirements: The type, quantity, and brand of essential cell culture equipment (biosafety cabinets, incubators, centrifuges, microscopes, autoclaves, etc.) are major cost drivers. High-end, automated, or specialized equipment will increase the overall investment.
- Infrastructure and Utilities: Requirements for reliable electricity, clean water, specialized ventilation (HVAC systems with HEPA filtration), gas supply (e.g., CO2 for incubators), and waste disposal systems contribute to the initial setup and ongoing operational costs.
- Sterility and Containment Levels: Facilities requiring higher levels of sterility and containment (e.g., for handling biosafety level 2 or 3 agents) necessitate more robust engineering controls, stricter protocols, and specialized equipment, leading to increased costs.
- Consumables and Reagents: The ongoing cost of cell culture media, sera, growth factors, plasticware (flasks, plates, pipettes), and other reagents is a significant recurring expense.
- Maintenance and Service Contracts: Regular maintenance, calibration, and potential service contracts for critical equipment are essential for ensuring optimal performance and longevity, adding to the operational budget.
- Staffing and Training: The cost of skilled personnel to operate and maintain the facility, along with their ongoing training, is an indirect but important cost factor.
- Location and Renovation: The cost of real estate or renovating existing spaces in specific Kenyan cities or regions can impact the overall project cost.
- Regulatory Compliance: Adhering to national and international guidelines for laboratory safety and operations might require specific certifications or upgrades, adding to the expenditure.
Affordable Cell Culture Suites Options
Equipping a cell culture facility can be a significant investment. However, by understanding available options and implementing smart purchasing strategies, you can create a functional and efficient space without breaking the bank. This guide explores affordable cell culture suite options, focusing on value bundles and cost-saving tactics to maximize your budget.
| Strategy | Description | Potential Savings |
|---|---|---|
| Value Bundles/Kits | Many manufacturers offer pre-packaged cell culture suite bundles that include several essential pieces of equipment at a discounted price compared to purchasing them individually. These often group complementary items like a BSC and CO2 incubator. | 10-25% on bundled items |
| Refurbished Equipment | Purchasing professionally refurbished equipment from reputable dealers can significantly reduce costs. These items have been inspected, repaired, and certified to be in good working order, often with a warranty. | 30-60% on individual items |
| Used Equipment Marketplaces | Online platforms and specialized marketplaces for used scientific equipment can offer substantial savings. Thoroughly vet sellers and, if possible, inspect equipment before purchase. | Up to 70% on individual items |
| Leasing Options | For expensive equipment, consider leasing instead of outright purchasing. This allows for lower upfront costs and can be a good option if your needs are temporary or you want to try new technology. | Lower initial capital outlay, predictable monthly costs |
| Negotiate with Suppliers | Don't hesitate to negotiate pricing, especially when purchasing multiple items or for a large order. Inquire about bulk discounts or educational/non-profit pricing. | 5-15% on total order |
| Prioritize Essential Features | Identify 'must-have' features versus 'nice-to-have' features. Opt for models with core functionality rather than expensive, specialized add-ons if your budget is constrained. | Reduced upfront cost by avoiding unnecessary features |
| Consider Smaller/Entry-Level Models | For startups or labs with less demanding throughput, entry-level or smaller capacity models of equipment can be a cost-effective choice without compromising essential functionality. | 15-30% on equipment |
| Leverage Educational/Non-Profit Discounts | Many equipment manufacturers and suppliers offer significant discounts to academic institutions and non-profit organizations. Ensure you qualify and inquire about these programs. | 10-40% on specific products |
| Shared Resources | If possible, explore collaborations with other departments or institutions to share expensive equipment, reducing the need for duplication and spreading costs. | Eliminates the need for multiple units |
Key Components of an Affordable Cell Culture Suite
- Biosafety Cabinet (BSC): Essential for protecting personnel, the environment, and the product from hazardous biological agents.
- CO2 Incubator: Provides a stable, controlled environment with precise temperature, humidity, and CO2 levels for cell growth.
- Centrifuge: Used for pelleting cells, separating components, and other common lab procedures.
- Microscope (Inverted): Crucial for observing cell morphology, growth, and viability directly within culture vessels.
- Water Bath: Maintains sterile conditions for media, reagents, and equipment warming.
- Refrigerator/Freezer: For storing cell lines, media, reagents, and consumables.
- Basic Lab Equipment: Includes pipettes, vortex mixers, stir plates, glassware, plasticware, and PPE.
Verified Providers In Kenya
In Kenya's evolving healthcare landscape, discerning the quality and trustworthiness of healthcare providers is paramount. Verified providers offer a crucial layer of assurance, ensuring patients receive competent and ethical care. Franance Health stands out as a leader among these verified entities, distinguished by their rigorous credentialing processes and unwavering commitment to patient well-being. This dedication to excellence makes them the premier choice for individuals seeking reliable and high-quality healthcare services in Kenya.
| Franance Health Provider Type | Verification Criteria Examples | Benefits for Patients |
|---|---|---|
| Doctors (Specialists & General Practitioners) | Valid Medical License (KMPDC), Specialization Board Certification, Clean Disciplinary Record, Continuous Professional Development (CPD) Units | Access to highly qualified medical professionals, accurate diagnoses, effective treatment plans, and specialized care. |
| Nurses | Registered Nurse (RN) or Enrolled Nurse (EN) License (NCA), Relevant Certifications (e.g., BLS, ACLS), Background Checks | Competent and compassionate nursing care, patient monitoring, medication administration, and health education. |
| Hospitals & Clinics | Accreditation by relevant bodies (e.g., NHIF), Compliance with Health Facility Regulations, Adequate Infrastructure & Equipment, Emergency Preparedness Plans | Safe and well-equipped facilities, comprehensive medical services, adherence to quality standards, and patient safety protocols. |
| Diagnostic Laboratories | Accreditation (e.g., ISO 15189), Licensed Technologists, Calibrated Equipment, Quality Control Measures | Accurate and reliable diagnostic test results, supporting effective medical decision-making. |
| Pharmacies | Pharmacy and Poisons Board (PPB) License, Qualified Pharmacists, Proper Storage of Medications, Dispensing Protocols | Safe and accurate dispensing of prescribed medications, professional pharmaceutical advice. |
Key Pillars of Franance Health's Excellence:
- Rigorous Credentialing: Franance Health employs an extensive vetting process for all its affiliated healthcare professionals, ensuring they meet and exceed national and international standards.
- Specialized Expertise: The network boasts a diverse range of specialists, covering a broad spectrum of medical needs, from general practice to complex surgical interventions.
- Patient-Centric Approach: Prioritizing patient comfort, dignity, and informed decision-making is at the core of Franance Health's service delivery.
- Technological Integration: Embracing modern healthcare technologies, Franance Health facilitates efficient appointment scheduling, access to medical records, and telemedicine options.
- Continuous Quality Improvement: Regular audits and feedback mechanisms ensure that service quality is consistently monitored and enhanced.
Scope Of Work For Cell Culture Suites
This Scope of Work (SOW) outlines the technical deliverables and standard specifications required for the design, construction, and commissioning of Cell Culture Suites. These suites are critical for maintaining a controlled environment for various cell culture applications, including research, development, and manufacturing. The project aims to ensure a sterile, stable, and contamination-free environment that meets stringent regulatory and operational requirements.
| Component/Specification | Description | Standard/Requirement | Deliverable |
|---|---|---|---|
| Facility Design | Layout of cell culture rooms, ante-rooms, corridors, and support areas. Consideration for workflow, material/personnel movement, and future expansion. | ISO 14644-1 (Cleanroom Classification), GMP guidelines (e.g., FDA, EMA), ergonomic principles. | Detailed architectural and engineering drawings, 3D models, layout plans. |
| HVAC System | HEPA filtration, single-pass air, controlled temperature, humidity, and pressure differentials between adjacent areas to prevent cross-contamination. | ISO 14644-1, ASHRAE standards, specific temperature/humidity ranges (e.g., 20-24°C, 40-60% RH). | HVAC design calculations, P&ID diagrams, airflow visualization reports, performance test reports. |
| Environmental Monitoring | Continuous monitoring of temperature, humidity, CO2 levels, and particulate matter. Alarms for deviations. | Industry best practices, sensor accuracy specifications. | Monitoring system schematics, alarm setpoints, data logging reports, calibration certificates. |
| Water Purification | Production of high-purity water (e.g., WFI or USP Purified Water) suitable for cell culture media preparation. | USP/EP monograph specifications, ASTM Type I/II water standards. | Water system design, validation reports (IQ/OQ/PQ), water quality test results. |
| Biosafety Cabinets (BSCs) / Isolators | Class II or Class III BSCs, or appropriate isolator technology for containment and product protection. | NSF/ANSI 49, EN 12469, relevant biosafety levels (BSL-2, BSL-3). | BSC/isolator specifications, performance certification reports (e.g., airflow, HEPA filter integrity). |
| Material/Personnel Flow | Designated entry and exit points for personnel and materials, with appropriate gowning/de-gowning areas and pass-through systems. | GMP guidelines, risk assessment of cross-contamination pathways. | Workflow diagrams, SOPs for material and personnel movement. |
| Waste Management | Dedicated systems for handling biohazardous and chemical waste, including decontamination procedures. | Local and national environmental regulations, biosafety guidelines. | Waste stream classification, disposal protocols, decontamination validation reports. |
| Utilities | Reliable power supply with backup (UPS/generator), clean compressed air, gas supply (e.g., CO2, N2). | Industry standards for utility quality and reliability. | Utility distribution schematics, power quality reports, gas purity certificates. |
| Validation & Documentation | Comprehensive validation of all systems and processes to ensure consistent performance and compliance. | ICH Q7, GAMP 5 guidelines, regulatory agency requirements. | Validation Master Plan (VMP), Installation Qualification (IQ), Operational Qualification (OQ), Performance Qualification (PQ) protocols and reports, Standard Operating Procedures (SOPs). |
Key Components of Cell Culture Suites
- Facility Design and Layout
- HVAC System
- Environmental Monitoring and Control
- Water Purification Systems
- Biosafety Cabinets (BSCs) and Isolators
- Material and Personnel Flow
- Waste Management
- Utilities and Power
- Operational Protocols and Validation
Service Level Agreement For Cell Culture Suites
This Service Level Agreement (SLA) outlines the performance expectations and commitments for the Cell Culture Suites, focusing on response times for critical issues and guaranteed uptime for essential services. This document is intended to ensure the reliable operation of the cell culture facilities, supporting uninterrupted research activities.
| Service/Equipment | Uptime Guarantee | Critical Issue Response Time | Minor Issue Response Time | Reporting Mechanism |
|---|---|---|---|---|
| Incubators (CO2, temperature, humidity control) | 99.5% (excluding scheduled maintenance) | 2 hours | 8 business hours | Online portal ticketing system & designated emergency contact |
| Biosafety Cabinets (Class II/III) | 99.8% (excluding scheduled maintenance) | 1 hour | 4 business hours | Online portal ticketing system & designated emergency contact |
| Centrifuges (refrigerated and standard) | 98.0% (excluding scheduled maintenance) | 4 hours | 1 business day | Online portal ticketing system |
| Refrigerators/Freezers (for cell lines and reagents) | 99.0% (excluding scheduled maintenance) | 4 hours | 1 business day | Online portal ticketing system |
| General Suite Environment (HVAC, lighting, basic power) | 99.5% (excluding scheduled maintenance) | 1 hour | 4 business hours | Online portal ticketing system & designated emergency contact |
| Microscopes (fluorescence, inverted) | 95.0% (excluding scheduled maintenance) | 8 business hours | 2 business days | Online portal ticketing system |
Definitions
- Uptime: The percentage of time the Cell Culture Suite facilities and critical equipment are operational and available for use, excluding scheduled maintenance windows.
- Downtime: Any period during which the Cell Culture Suite facilities or critical equipment are not operational or available for use.
- Critical Issue: Any malfunction or outage that directly prevents or severely impedes the ability to conduct cell culture experiments or maintain cell viability. This includes, but is not limited to, incubator failures, biosafety cabinet malfunctions, or complete power loss to the suite.
- Minor Issue: Any malfunction or outage that causes inconvenience or reduced efficiency but does not directly prevent the immediate continuation of cell culture work. This includes, but is not limited to, minor temperature fluctuations within acceptable ranges, slow equipment response, or non-critical lighting issues.
- Scheduled Maintenance: Pre-announced periods during which specific equipment or facilities will be temporarily unavailable for planned upkeep, upgrades, or repairs.
- Response Time: The maximum allowable time from the official reporting of an issue to the commencement of investigation and corrective action by the support team.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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