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Verified Service Provider in Kenya
Acceptance Testing Service (Post-Installation) in Kenya
Engineering Excellence & Technical Support
Acceptance Testing Service (Post-Installation) High-standard technical execution following OEM protocols and local regulatory frameworks.
Comprehensive Post-Installation Verification
Our service provides a rigorous, multi-point checklist of all system functionalities, configurations, and integrations to ensure they meet pre-defined acceptance criteria and Kenyan regulatory standards post-installation.
Performance & Scalability Validation
We conduct in-depth performance testing and scalability assessments to confirm your newly installed systems can handle current and projected user loads and operational demands within the Kenyan market context.
Security & Compliance Assurance
Our team validates adherence to crucial security protocols and relevant Kenyan data protection and industry-specific compliance requirements, ensuring your post-installation solution is secure and legally sound.
What Is Acceptance Testing Service (Post-installation) In Kenya?
Acceptance Testing Service (Post-Installation) in Kenya refers to the formal verification process conducted after the deployment and integration of a system, software, or IT infrastructure within a Kenyan organization. This service validates that the implemented solution meets the agreed-upon functional and non-functional requirements, performs as expected in the intended operational environment, and satisfies the business objectives for which it was acquired. It is a critical quality assurance gate ensuring the client receives a fully operational and compliant system before formal handover and final payment.
| Who Needs It? | Typical Use Cases in Kenya | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Organizations implementing new IT systems (e.g., ERP, CRM, HRIS, custom software). | Deployment of government digital services and e-governance platforms. | Telecommunication companies deploying new network infrastructure or customer-facing applications. | Financial institutions (banks, Saccos, microfinance) implementing core banking systems or payment gateways. | Manufacturing and logistics firms integrating supply chain management (SCM) or warehouse management systems (WMS). | Healthcare providers adopting electronic health records (EHR) systems or hospital management information systems (HMIS). | Retail businesses deploying point-of-sale (POS) systems or e-commerce platforms. | Educational institutions implementing learning management systems (LMS) or student information systems (SIS). | Companies undergoing digital transformation initiatives. | Any organization procuring and deploying technology solutions to achieve specific business outcomes. |
| Post-installation testing of a new Enterprise Resource Planning (ERP) system by a Kenyan manufacturing company. | User Acceptance Testing (UAT) of a newly developed mobile banking application for a Kenyan financial institution. | Verification of a deployed cloud-based Customer Relationship Management (CRM) system for a Kenyan service provider. | Testing of a new network infrastructure rollout by a Kenyan telecommunications operator. | Acceptance of a government e-procurement portal after deployment. | Validation of an integrated supply chain management (SCM) solution for a Kenyan logistics firm. | Testing the functionality and security of a new Electronic Health Records (EHR) system in a Kenyan hospital. | Acceptance testing for a new Point of Sale (POS) system in a Kenyan retail chain. | Verification of a custom-built software application for a Kenyan utility company. | Post-deployment testing of a new cybersecurity solution for a Kenyan corporate entity. |
Key Aspects of Acceptance Testing Service (Post-Installation)
- Verification of functional requirements against documented specifications.
- Validation of non-functional requirements such as performance, security, usability, and reliability.
- Testing in the actual production or near-production environment to identify environment-specific issues.
- Confirmation of successful integration with existing systems and third-party services.
- Assessment of adherence to local regulatory compliance and data privacy standards (e.g., Data Protection Act, 2019).
- User training and knowledge transfer verification.
- Documentation review and validation (e.g., user manuals, technical documentation).
- Defect identification, reporting, and resolution tracking.
- Formal sign-off by the client upon successful completion.
- Performance benchmarking against pre-defined metrics.
Who Needs Acceptance Testing Service (Post-installation) In Kenya?
Acceptance Testing Service (Post-Installation) in Kenya is crucial for ensuring that newly implemented systems, infrastructure, or equipment function as intended and meet the defined requirements after installation. This service provides a final validation step before a project is officially handed over, mitigating risks and guaranteeing value for money. It helps identify any defects, performance issues, or discrepancies that may have arisen during or after installation, preventing costly rework, operational disruptions, and reputational damage.
| Target Customer Segment | Key Departments Involved | Why Acceptance Testing is Crucial |
|---|---|---|
| Telecommunications | Network Operations, IT, Service Assurance | Ensures network uptime, call quality, data speeds, and customer service delivery. |
| Financial Services | IT Operations, Risk Management, Compliance, Operations | Guarantees data security, transaction integrity, system availability, and regulatory adherence. |
| Government | IT Departments, Project Management Offices, Sector-Specific Agencies (e.g., ICT, Transport, Health) | Ensures public service continuity, data integrity, security, and efficient citizen services. |
| Energy | Operations, Engineering, IT, Asset Management | Verifies grid stability, power quality, system reliability, and operational safety. |
| Manufacturing | Production, Engineering, Quality Control, IT | Confirms product quality, production efficiency, system safety, and minimal downtime. |
| Healthcare | IT, Clinical Operations, Biomedical Engineering, Administration | Ensures patient safety, data privacy, accurate diagnoses, and efficient patient care. |
| Retail/E-commerce | IT, Operations, Supply Chain, Marketing | Validates seamless transactions, accurate inventory, efficient order processing, and customer experience. |
| Real Estate/Property Management | Facilities Management, IT, Security, Operations | Confirms building systems functionality, security integrity, and tenant comfort. |
| Education | IT Services, Academic Affairs, Administration | Ensures effective e-learning delivery, secure data management, and reliable campus infrastructure. |
| Logistics/Transportation | Operations, Fleet Management, IT, Supply Chain | Verifies efficient tracking, route optimization, and timely delivery of goods. |
Target Customers & Departments in Kenya Requiring Acceptance Testing Service (Post-Installation):
- {"title":"Telecommunications Companies","description":"For new base stations, fiber optic network deployments, software upgrades, and customer premises equipment (CPE) installations. This ensures network reliability, service quality, and subscriber satisfaction."}
- {"title":"Financial Institutions (Banks, Insurance, Saccos)","description":"For the deployment of new core banking systems, ATM networks, payment gateways, security infrastructure, and IT upgrades. Crucial for data integrity, transaction security, and regulatory compliance."}
- {"title":"Government Agencies & Parastatals","description":"For critical infrastructure projects such as e-government platforms, national identity systems, public safety communication networks, utility management systems (water, electricity), and transportation infrastructure. Ensures public service delivery and national security."}
- {"title":"Energy Sector (Power Generation & Distribution)","description":"For new power plants, substation automation, smart grid implementations, and energy management systems. Essential for reliable power supply, grid stability, and operational efficiency."}
- {"title":"Manufacturing & Industrial Companies","description":"For automated production lines, industrial control systems (ICS), warehouse management systems, and new machinery installations. Ensures product quality, operational uptime, and safety standards."}
- {"title":"Healthcare Providers (Hospitals & Clinics)","description":"For the implementation of Electronic Health Records (EHR) systems, medical imaging equipment, laboratory information systems, and hospital management software. Vital for patient safety, data accuracy, and efficient healthcare delivery."}
- {"title":"Retail & E-commerce Businesses","description":"For point-of-sale (POS) systems, inventory management software, online platforms, and logistics systems. Ensures smooth customer transactions, accurate stock levels, and efficient order fulfillment."}
- {"title":"Real Estate Developers & Property Management Firms","description":"For building management systems (BMS), security systems, smart home technologies, and IT infrastructure in new developments. Ensures functionality, comfort, and security for residents and tenants."}
- {"title":"Educational Institutions (Universities, Colleges)","description":"For learning management systems (LMS), campus-wide IT networks, digital libraries, and specialized laboratory equipment. Ensures effective learning environments and research capabilities."}
- {"title":"Logistics & Transportation Companies","description":"For fleet management systems, tracking and tracing solutions, warehouse automation, and route optimization software. Ensures efficient movement of goods and services."}
Acceptance Testing Service (Post-installation) Process In Kenya
This document outlines the Acceptance Testing Service (ATS) process for post-installation verification of systems, equipment, or facilities in Kenya. This process ensures that the delivered solution meets the agreed-upon specifications, quality standards, and functional requirements before final handover and payment. The workflow progresses systematically from initial client inquiry to the final execution and documentation of the acceptance tests.
| Stage | Description | Key Activities | Responsible Parties | Deliverables |
|---|---|---|---|---|
| The process begins with the client expressing interest in acceptance testing services for a newly installed system, equipment, or facility. This stage focuses on understanding the client's specific needs and the project's scope. | Initial contact with service provider, detailed discussion of system/equipment, understanding project scope and objectives, defining acceptance criteria. | Client, Potential Service Provider | Inquiry document, Initial meeting minutes |
| The service provider, upon receiving the inquiry, will assess the requirements and prepare a comprehensive proposal outlining their services, methodology, timeline, and costs. | Proposal development, Technical and commercial proposal submission, Clarification meetings. | Service Provider, Client | Acceptance Testing Service Proposal |
| Once the client is satisfied with the proposal, negotiations commence to finalize terms, conditions, scope of work, timelines, and pricing. A formal contract is then established. | Contract drafting, Negotiation of terms, Legal review, Contract signing. | Client, Service Provider | Signed Service Agreement/Contract |
| This crucial stage involves detailed planning for the acceptance tests. It includes understanding the installed system, reviewing documentation, and preparing the necessary resources and environment. | Review of system design, installation documents, and user manuals. Development of a detailed test plan, Identification of required testing tools and equipment, Scheduling of testing activities, Resource allocation. | Service Provider (Test Team), Client (for information access) | Test Plan, Test Schedule, Resource Plan |
| For physical installations, a preliminary check is performed to ensure the system/equipment is correctly installed and physically safe before functional testing begins. | Visual inspection of installation, Verification of physical connections, Power-on checks (if safe and applicable). | Service Provider (Test Team) | Installation Verification Checklist |
| Specific test cases are meticulously designed to cover all functional, performance, security, and usability requirements outlined in the project scope and specifications. These are then reviewed by the client. | Development of detailed test scripts/scenarios, Review of test cases with the client, Refinement of test cases based on feedback. | Service Provider (Test Team), Client | Approved Test Cases/Scripts |
| The core of the process where the developed test cases are executed on the installed system/equipment. The results are meticulously recorded. | Execution of functional tests, Performance tests, Usability tests, Security tests (if applicable), Data logging and observation of system behavior, Documentation of test results (pass/fail). | Service Provider (Test Team) | Raw Test Results, Defect Log (initial) |
| Any deviations from expected behavior (defects) identified during test execution are logged, prioritized, and communicated to the client and the installation/development team. | Identification and documentation of defects, Assigning severity and priority to defects, Reporting defects to the client and relevant stakeholders, Tracking defect resolution status. | Service Provider (Test Team), Client | Defect Report, Defect Tracking Log |
| Once defects are reported as resolved by the installation/development team, the service provider re-tests the specific areas to verify that the issues have been corrected and that no new issues have been introduced. | Execution of re-tests for reported defects, Verification of successful defect resolution, Regression testing (if necessary). | Service Provider (Test Team) | Updated Defect Log, Re-test Results |
| Upon successful completion of all acceptance tests, with all critical and major defects resolved, the client formally accepts the system/equipment. This is documented with a formal sign-off. | Review of final test results and defect resolution status, Client's formal acceptance of the system/equipment, Issuance of Acceptance Certificate. | Client, Service Provider | Signed Acceptance Certificate, Final Test Report |
| All relevant documentation, including test plans, test cases, test results, defect logs, and the final acceptance report, are compiled and submitted to the client. The project is then formally closed. | Compilation of all test documentation, Submission of final acceptance report, Archiving of project documents, Final invoicing and payment processing (as per contract). | Service Provider, Client | Comprehensive Acceptance Testing Report, Project Closure Documentation |
Acceptance Testing Service (Post-Installation) Process in Kenya Workflow
- Client Inquiry & Requirement Gathering
- Service Provider Engagement & Proposal
- Contract Negotiation & Agreement
- Pre-Testing Planning & Preparation
- On-site Installation Verification (if applicable)
- Test Case Development & Review
- Acceptance Test Execution
- Defect Reporting & Tracking
- Re-testing & Verification
- Final Acceptance & Sign-off
- Documentation & Closure
Acceptance Testing Service (Post-installation) Cost In Kenya
Acceptance Testing, also known as User Acceptance Testing (UAT) or Post-Installation Testing, is a critical phase in software development and IT project implementation. It ensures that the system or application meets the agreed-upon requirements and user needs before it is formally deployed and handed over to the end-users. In Kenya, the cost of these services can vary significantly based on several factors. This discussion aims to provide an overview of these factors and offer a general pricing range in Kenyan Shillings (KES).
| Service Type/Complexity | Typical Daily Rate (KES) | Project Size/Duration (Example) | Estimated Total Cost (KES) |
|---|---|---|---|
| Basic Functional UAT (Small Application/Module) | 10,000 - 25,000 | 2-5 days of testing | 20,000 - 125,000 |
| Standard UAT (Medium Complexity Application) | 20,000 - 40,000 | 1-3 weeks of testing | 100,000 - 600,000 |
| Complex/Enterprise-Level UAT (Large Systems, Integrations) | 35,000 - 70,000+ | 3 weeks - 3+ months of testing | 630,000 - 3,000,000+ |
| Specialized Testing (Performance, Security UAT) | 40,000 - 80,000+ | Dependent on scope, often part of larger projects | Variable, often quoted per project |
| UAT Consulting & Strategy | Hourly rates (10,000 - 30,000 KES) or project-based | Consulting engagement | Variable, based on scope of advisory services |
Key Factors Influencing Acceptance Testing Service Costs in Kenya:
- Project Complexity: The more intricate the system or application, the more time and expertise will be required for thorough testing, thus increasing costs.
- Scope of Testing: The breadth and depth of testing required (e.g., functional, performance, security, usability) directly impact the resource allocation and duration of the testing phase.
- Application Size and Features: Larger applications with numerous features and integrations will naturally demand more testing effort.
- Testing Methodology and Tools: The chosen testing approach (manual vs. automated) and the specific tools used can influence the cost. Automation can be an upfront investment but may reduce long-term costs.
- Experience and Expertise of Testers: Highly skilled and experienced UAT professionals or consulting firms command higher rates due to their proven track record and ability to identify complex issues.
- Duration of the Testing Phase: The longer the testing is expected to take, the higher the overall cost. This is often tied to the project timeline and the number of test cycles required.
- Number of Test Cases: A larger number of defined test cases translates to more time spent executing and documenting them.
- Client's Internal Resources: If the client can provide significant resources (e.g., dedicated UAT participants, clear documentation, accessible environments), it might reduce the vendor's workload and cost.
- Location and Vendor Type: Costs can vary between established IT consulting firms, independent UAT specialists, and smaller local IT service providers. Larger cities might also have slightly higher rates.
- Reporting and Documentation Requirements: The level of detail and formality required in test reports and documentation will influence the effort involved.
Affordable Acceptance Testing Service (Post-installation) Options
Post-installation acceptance testing is crucial for ensuring your software or system performs as expected in the live environment. This service verifies functionality, performance, security, and usability after deployment, minimizing risks and user dissatisfaction. Affordable options often focus on targeted testing, efficient methodologies, and flexible engagement models. Value bundles are designed to offer comprehensive coverage at a predictable cost, while cost-saving strategies leverage automation, clear scope definition, and phased approaches.
| Value Bundle Option | Description | Key Benefits | Typical Cost-Saving Strategy |
|---|---|---|---|
| Core Functionality Assurance | Focuses on testing the most critical business functions and workflows post-installation. | High ROI by ensuring primary operations are stable. Predictable pricing. | Prioritized test case selection and efficient execution. |
| Performance & Load Baseline | Verifies system performance under expected and peak load conditions after deployment. | Prevents performance bottlenecks and ensures scalability. Often bundled with performance tuning advice. | Leveraging existing performance testing tools or open-source solutions. |
| Security Vulnerability Scan (Post-Install) | A focused scan to identify common security vulnerabilities introduced or exposed by the new installation. | Proactive risk mitigation. Cost-effective compared to major security breaches. | Automated vulnerability scanning tools and predefined security checklists. |
| User Acceptance Testing (UAT) Support | Assistance with planning, executing, and analyzing UAT conducted by your end-users. | Ensures user satisfaction and adoption. Reduces internal burden on your team. | Providing UAT templates and structured feedback mechanisms. |
| Integration & Interoperability Check | Tests the seamless interaction of the new installation with existing systems and third-party integrations. | Guarantees smooth data flow and prevents integration failures. | Targeted integration test scripts and mock data generation. |
| Comprehensive 'Go-Live' Readiness Package | A combination of core functionality, performance, and critical security testing, often with limited UAT support. | Holistic assurance for a successful launch. Offers a balanced approach to risk coverage. | Bundled services and a fixed price for a defined scope. |
Key Considerations for Affordable Acceptance Testing
- Clearly define the scope and objectives of your acceptance testing.
- Prioritize test cases based on business criticality and risk.
- Explore automated testing for repetitive and regression scenarios.
- Consider phased testing approaches for complex deployments.
- Seek providers with flexible engagement models (e.g., hourly, project-based, retainer).
- Leverage internal resources for user acceptance testing (UAT) where appropriate.
- Ensure comprehensive documentation is available to testing teams.
Verified Providers In Kenya
In the dynamic landscape of healthcare in Kenya, discerning the best providers is crucial for ensuring quality and reliable medical services. Franance Health stands out as a beacon of trust and excellence, distinguished by its rigorous vetting processes and commitment to patient well-being. This document outlines the key credentials of Franance Health and explains why they represent the optimal choice for individuals and organizations seeking superior healthcare solutions in Kenya.
| Credential/Attribute | Franance Health's Commitment | Why it Matters to You |
|---|---|---|
| Regulatory Adherence | Full compliance with Kenyan healthcare laws and standards. | Ensures your safety, quality care, and ethical treatment. |
| Provider Vetting | Rigorous verification of all medical professionals' qualifications and experience. | Guarantees you are treated by competent, licensed, and trustworthy practitioners. |
| Technology & Infrastructure | Investment in modern medical equipment and well-maintained facilities. | Provides accurate diagnostics and effective treatments for optimal health outcomes. |
| Patient Care Philosophy | Emphasis on empathy, respect, and personalized medical attention. | Offers a comfortable, reassuring, and effective healthcare journey. |
| Professional Development | Ongoing training and education for all healthcare staff. | Ensures you receive care based on the latest medical knowledge and techniques. |
| Service Breadth | Wide range of medical services available across our network. | Offers a convenient, one-stop solution for most of your healthcare needs. |
| Industry Trust | Established partnerships with leading insurers and corporations. | Indicates reliability, credibility, and a recognized standard of excellence. |
Franance Health Credentials and Why They Are the Best Choice
- {"title":"Accreditation and Regulatory Compliance","description":"Franance Health is fully accredited by relevant Kenyan healthcare regulatory bodies, adhering to all stipulated standards and guidelines. This ensures that all services are delivered within a framework of safety, quality, and ethical practice."}
- {"title":"Network of Verified Healthcare Professionals","description":"We partner with a meticulously selected network of doctors, specialists, nurses, and allied health professionals. Each provider undergoes a thorough background check, verification of their licenses, certifications, and a proven track record of competence and ethical conduct."}
- {"title":"Advanced Medical Facilities and Technology","description":"Franance Health facilities are equipped with modern medical technology and adhere to high standards of hygiene and operational efficiency. This commitment to infrastructure ensures that patients receive diagnosis and treatment with the highest degree of accuracy and effectiveness."}
- {"title":"Patient-Centric Approach and Experience","description":"Our core philosophy revolves around putting the patient first. From initial consultation to post-treatment care, Franance Health emphasizes compassionate communication, personalized treatment plans, and a seamless patient experience. We strive to make healthcare accessible, understandable, and reassuring."}
- {"title":"Commitment to Continuous Improvement and Training","description":"We are dedicated to staying at the forefront of medical advancements. Franance Health actively encourages and facilitates continuous professional development for its entire healthcare team, ensuring they are up-to-date with the latest medical knowledge, techniques, and best practices."}
- {"title":"Comprehensive Service Offerings","description":"Franance Health provides a wide spectrum of medical services, catering to diverse healthcare needs. Whether it’s general practice, specialized treatments, diagnostics, or preventive care, our network is designed to offer holistic health solutions."}
- {"title":"Trusted Partnerships and Affiliations","description":"Our strong relationships with reputable insurance providers and corporate organizations in Kenya underscore our reliability and the value we bring to our partners and their beneficiaries. These affiliations are a testament to our consistent delivery of quality healthcare."}
Scope Of Work For Acceptance Testing Service (Post-installation)
This Scope of Work (SOW) outlines the services to be provided for the post-installation acceptance testing of [System/Product Name]. The objective is to verify that the installed system meets all functional, performance, security, and usability requirements as defined in the approved design specifications and project documentation. This testing will be conducted after the successful completion of the installation and initial configuration phases.
| Category | Description | Deliverables | Standard Specifications / Reference Documents |
|---|---|---|---|
| Functional Testing | Verification of all core functionalities as per user stories, use cases, and system requirements. | Executed Test Cases, Defect Log, Functional Test Report. | Requirements Specification Document (RSD), User Stories, Use Case Diagrams, Functional Design Document (FDD). |
| Performance Testing | Evaluation of system response times, throughput, scalability, and resource utilization under various load conditions. | Performance Test Results, Load Profiles, Bottleneck Analysis Report. | Performance Requirements Document, Service Level Agreements (SLAs), Capacity Planning Document. |
| Security Testing | Assessment of authentication, authorization, data encryption, vulnerability scanning, and compliance with security policies. | Security Test Report, Vulnerability Scan Results, Access Control Matrix Verification. | Security Policy Document, Data Privacy Regulations (e.g., GDPR, CCPA), OWASP Top 10, Penetration Testing Plan. |
| Usability Testing | Evaluation of the system's ease of use, intuitiveness, and user-friendliness for target user groups. | Usability Test Findings, User Feedback Summary, Heuristic Evaluation Report. | User Interface (UI) / User Experience (UX) Design Guidelines, User Personas, Task Analysis. |
| Integration Testing | Verification of seamless data flow and interoperability between the [System/Product Name] and integrated systems. | Integration Test Cases, Interface Specification Verification, Data Exchange Report. | Integration Design Document (IDD), API Specifications, Data Mapping Documents. |
| Documentation Review | Validation of the accuracy, completeness, and clarity of all provided technical and user documentation. | Documentation Review Checklist, Feedback on Documentation. | User Manuals, Administrator Guides, Installation Guides, Technical Architecture Document. |
| Reporting & Sign-off | Comprehensive reporting of all testing activities, identified issues, and the formal acceptance or rejection of the system. | Final Acceptance Test Report, Signed Acceptance Certificate (or formal rejection notice with reasons). | Project Management Plan, Acceptance Criteria Document, Change Management Process. |
Key Objectives
- Validate the successful installation and initial configuration of the [System/Product Name].
- Verify that all specified functional requirements are met through comprehensive test case execution.
- Assess the system's performance against defined benchmarks and Service Level Agreements (SLAs).
- Confirm the security posture of the system by evaluating access controls, data protection, and vulnerability management.
- Evaluate the usability and user experience for end-users and administrators.
- Identify and document any deviations, defects, or non-conformities.
- Provide a clear report of the acceptance testing results, leading to formal acceptance or identification of remediation actions.
Service Level Agreement For Acceptance Testing Service (Post-installation)
This Service Level Agreement (SLA) defines the response times and uptime guarantees for the Acceptance Testing Service (Post-Installation). This SLA applies to all clients utilizing the Acceptance Testing Service following the successful installation of [Product/Service Name].
| Severity Level | Description | Maximum Response Time | Target Resolution Time (Business Hours) | Uptime Guarantee |
|---|---|---|---|---|
| Level 1 (Critical) | Core functionality failure, halts testing. | 1 Business Hour | 4 Business Hours | 99.9% during scheduled testing windows |
| Level 2 (High) | Significant impact on key functionalities. | 2 Business Hours | 8 Business Hours | 99.9% during scheduled testing windows |
| Level 3 (Medium) | Minor impact on non-critical functionalities. | 4 Business Hours | 2 Business Days | 99.5% during scheduled testing windows |
| Level 4 (Low) | Cosmetic, documentation, or minor usability. | 8 Business Hours | 5 Business Days | 98.0% during scheduled testing windows |
Key Definitions
- Acceptance Testing Service (Post-Installation): The service provided to verify and validate that [Product/Service Name] has been installed correctly and meets the agreed-upon functional and performance criteria as defined in the project scope and user stories.
- Issue: Any defect, bug, or deviation from the agreed-upon requirements that prevents the successful completion of acceptance testing.
- Severity Level 1 (Critical): An issue that completely prevents the core functionality of the [Product/Service Name] from being used or tested, leading to a complete halt in acceptance testing. Example: [Specific example relevant to the product/service].
- Severity Level 2 (High): An issue that significantly impacts key functionalities of the [Product/Service Name], hindering substantial progress in acceptance testing. Example: [Specific example relevant to the product/service].
- Severity Level 3 (Medium): An issue that affects non-critical functionalities or user experience, causing minor inconveniences but not preventing the overall completion of acceptance testing. Example: [Specific example relevant to the product/service].
- Severity Level 4 (Low): Minor cosmetic issues, documentation errors, or minor usability improvements that do not impact the functionality or testability of the [Product/Service Name]. Example: [Specific example relevant to the product/service].
- Response Time: The maximum time allowed for the Acceptance Testing Service team to acknowledge an reported issue and initiate investigation.
- Resolution Time: The target time to resolve an issue, depending on its severity.
- Uptime Guarantee: The guaranteed availability of the testing environment and related tools required for the Acceptance Testing Service.
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