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Medical-Grade UPS Sizing & Installation Service in Kenya
Engineering Excellence & Technical Support
Medical-Grade UPS Sizing & Installation Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Precise Load Calculation & System Design
Our Kenyan technical team conducts meticulous on-site assessments of your medical facility's power demands, accounting for critical equipment loads, peak usage, and future expansion. We leverage advanced algorithms and industry best practices to engineer a UPS system precisely sized for uninterrupted, reliable power, eliminating costly oversizing or underperformance.
Optimized Installation & Commissioning for Reliability
We ensure seamless integration of your medical-grade UPS within your existing infrastructure. Our certified technicians in Kenya adhere to stringent safety protocols and electrical codes for optimal installation, grounding, and connection. Comprehensive commissioning includes rigorous testing and validation to guarantee peak performance and unwavering power protection from day one.
Future-Proofing & Scalability for Evolving Needs
Understanding the dynamic nature of healthcare technology in Kenya, our sizing methodology incorporates predictive analysis for power requirements. We design UPS solutions that allow for easy scalability and future upgrades, ensuring your investment remains relevant and continues to safeguard your critical medical equipment as your facility grows and evolves.
What Is Medical-grade Ups Sizing & Installation Service In Kenya?
Medical-grade UPS (Uninterruptible Power Supply) sizing and installation services in Kenya refer to the specialized process of designing, selecting, and implementing robust power backup solutions specifically tailored to the critical demands of healthcare facilities. This service ensures continuous and stable power delivery to essential medical equipment, thereby safeguarding patient safety, operational continuity, and data integrity in the event of grid power interruptions or fluctuations. The core objective is to mitigate risks associated with power outages, which can have severe consequences in a medical environment.
| Who Needs Medical-Grade UPS Sizing & Installation Service? | Typical Use Cases | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Hospitals (all departments, including ICUs, ORs, diagnostic imaging, emergency rooms) | Operating Rooms (ORs): Maintaining power for anesthesia machines, surgical lights, patient monitors, and electrosurgical units. | Intensive Care Units (ICUs): Ensuring uninterrupted power for ventilators, cardiac monitors, infusion pumps, and dialysis machines. | Diagnostic Imaging Suites: Protecting sensitive equipment like MRI, CT scanners, X-ray machines, and ultrasound devices. | Emergency Departments: Providing reliable power for resuscitation equipment, defibrillators, and patient monitoring systems. | Laboratories and Pharmacies: Safeguarding critical analysis equipment, refrigerators for samples, and compounding devices. | Blood Banks and Mortuaries: Maintaining consistent temperature control for stored blood products and cadavers. | Outpatient Clinics and Specialist Centers: Powering critical diagnostic and treatment equipment. | Ambulance Services (vehicle-mounted UPS): Ensuring continuous operation of medical devices during patient transport. | Telemedicine and Remote Monitoring Centers: Upholding the availability of communication and data processing infrastructure. |
Key Components of Medical-Grade UPS Sizing & Installation Service:
- Needs Assessment & Load Calculation: Detailed analysis of all critical medical equipment, their power consumption (VA/Watts), and operational requirements to determine the appropriate UPS capacity (kVA) and runtime (minutes/hours). This includes evaluating the impact of inrush currents during equipment startup.
- UPS Technology Selection: Recommending suitable UPS topologies (e.g., online double-conversion for maximum isolation and power quality, line-interactive for less critical loads) and features such as surge suppression, voltage regulation, and harmonic distortion mitigation.
- Battery Sizing & Type: Determining the optimal battery bank capacity and type (e.g., VRLA, Lithium-ion) to achieve the required backup autonomy, considering factors like ambient temperature, discharge rates, and desired lifespan.
- Site Survey & Electrical Infrastructure Review: Assessing the existing electrical infrastructure, available space, environmental conditions (temperature, humidity), and accessibility for installation and maintenance.
- System Design & Integration: Developing a comprehensive design that includes the UPS unit(s), battery banks, power distribution units (PDUs), bypass switches, surge protectors, and communication interfaces for monitoring.
- Professional Installation: Executing the physical installation of UPS units, batteries, and associated cabling by certified technicians, adhering to all relevant electrical codes and safety standards (e.g., IEEE, IEC).
- Configuration & Commissioning: Configuring UPS parameters, setting up communication protocols for remote monitoring, and performing thorough testing to ensure seamless integration and functionality under various load and failure scenarios.
- Documentation & Training: Providing comprehensive documentation, including system schematics, user manuals, and maintenance procedures. Offering training to facility personnel on system operation, basic troubleshooting, and emergency procedures.
- Preventive Maintenance & Support: Offering ongoing maintenance contracts for periodic inspections, battery testing, firmware updates, and prompt technical support to ensure optimal performance and longevity.
Who Needs Medical-grade Ups Sizing & Installation Service In Kenya?
In Kenya's dynamic healthcare landscape, reliable power is not a luxury, but a critical necessity. Medical-grade Uninterruptible Power Supply (UPS) systems are essential for ensuring the continuous operation of vital medical equipment, safeguarding patient data, and maintaining life-saving procedures during power outages. Investing in proper UPS sizing and professional installation is paramount. This service ensures that healthcare facilities have the right backup power solutions tailored to their specific needs, preventing costly downtime, equipment damage, and potential patient harm. From small clinics to large hospitals, the need for expert UPS sizing and installation is widespread.
| Target Customer Type | Key Departments/Areas Requiring UPS |
|---|---|
| Hospitals (Public and Private) | Intensive Care Units (ICUs), Operating Rooms (ORs), Emergency Rooms (ERs), Neonatal Intensive Care Units (NICUs), Dialysis Units, Surgical Suites, Radiology/Imaging Departments, Pharmacy (cold storage), Server Rooms (patient records), Central Monitoring Stations, Laboratory |
| Specialty Clinics | Procedure Rooms, Diagnostic Equipment Areas, Waiting Areas (for critical patient information displays), Pharmacy/Storage Areas, Administrative Offices (for critical data access) |
| Diagnostic Laboratories | Analyzers, Incubators, Refrigerators/Freezers (sample storage), Centrifuges, Microscope Lighting, Data Servers |
| Medical Imaging Centers | MRI Machines, CT Scanners, X-ray Machines, Ultrasound Machines, PACS Servers (Picture Archiving and Communication System), Workstations |
| Dental Practices | Digital X-ray units, Dental Chairs with power components, Autoclaves, Light Curing Units, Practice Management Software Servers |
| Ambulatory Surgery Centers | Anesthesia Machines, Ventilators, Surgical Lights, Electrosurgical Units, Patient Monitoring Systems, Recovery Room Equipment |
| Blood Banks and Transfusion Services | Refrigerators and Freezers (blood product storage), Centrifuges, Platelet Agitators, Laboratory Analyzers, Data Management Systems |
Who Needs Medical-Grade UPS Sizing & Installation Service in Kenya?
- Hospitals (Public and Private)
- Specialty Clinics (e.g., Cardiac, Oncology, Dialysis)
- Diagnostic Laboratories
- Medical Imaging Centers (X-ray, MRI, CT Scan)
- Dental Practices with advanced equipment
- Ambulatory Surgery Centers
- Blood Banks and Transfusion Services
- Research Institutions with critical lab equipment
- Emergency Medical Services (EMS) dispatch and equipment facilities
Medical-grade Ups Sizing & Installation Service Process In Kenya
This document outlines the comprehensive workflow for Medical-Grade Uninterruptible Power Supply (UPS) sizing and installation services in Kenya, from initial customer inquiry to successful project execution. Our process is designed to ensure optimal system performance, reliability, and compliance with medical facility requirements.
| Phase | Key Activities | Description | Deliverables/Outcomes |
|---|---|---|---|
| Phase 1: Initial Inquiry & Consultation | Receive Customer Inquiry, Initial Discussion, Understand Basic Needs | Customer expresses interest in medical-grade UPS solutions. We engage in preliminary discussions to understand their general requirements, facility type, and primary concerns regarding power stability for critical medical equipment. | Understanding of customer's preliminary needs, scheduling of a site assessment. |
| Phase 2: Site Assessment & Requirements Gathering | On-site Visit, Power Audit, Equipment Inventory, Electrical System Review, Regulatory Compliance Check | Our expert technicians conduct a thorough on-site assessment of the medical facility. This includes auditing existing power infrastructure, identifying all critical medical equipment requiring UPS backup, analyzing their power consumption (VA/Watts), voltage, and frequency requirements, and reviewing electrical panel capacity and wiring. We also identify relevant Kenyan healthcare and electrical safety standards. | Detailed site survey report, comprehensive list of critical equipment, power load calculations, identification of installation constraints. |
| Phase 3: UPS Sizing & Solution Design | Load Analysis, UPS Selection, Battery Sizing, Surge Protection, Power Distribution Design, Redundancy Planning (if applicable) | Based on the gathered data, we perform precise load calculations to determine the optimal UPS capacity (VA/Watts) and battery runtime required to support the critical medical equipment for the desired duration. We select appropriate medical-grade UPS models that meet specific medical standards (e.g., IEC 60601) and design a robust power distribution solution, including surge protection and potential redundancy configurations (e.g., N+1). | Customized UPS sizing recommendation, battery bank configuration, detailed technical specifications of proposed UPS system, system architecture diagram. |
| Phase 4: Proposal & Quotation | Present Solution, Technical Proposal, Cost Breakdown, Service Level Agreements (SLAs) | We present a comprehensive technical proposal outlining the recommended UPS solution, its features, benefits, and alignment with the facility's needs. A detailed quotation covering hardware, installation, testing, and any associated services (like extended warranties or maintenance contracts) is provided. We also discuss potential SLAs. | Approved technical proposal, finalized quotation, agreed-upon service terms. |
| Phase 5: Order Placement & Procurement | Customer Approval, Order Confirmation, Equipment Sourcing, Lead Time Management | Upon customer acceptance of the proposal and quotation, the order is confirmed. We then proceed with procuring the selected UPS units, batteries, and all necessary accessories from reputable manufacturers and suppliers. Efficient lead time management is crucial to minimize project delays. | Procured UPS and associated components, confirmed delivery schedules. |
| Phase 6: Pre-Installation Planning & Logistics | Scheduling Installation, Site Preparation, Access Coordination, Material Staging, Team Mobilization | We coordinate with the facility management to schedule the installation at a time that minimizes disruption to medical operations. This includes arranging for necessary site preparation (e.g., clear pathways, power isolation points), coordinating access for our technical team, and staging all materials and equipment on-site. | Confirmed installation schedule, ready installation site, mobilized technical team. |
| Phase 7: On-Site Installation & Configuration | Physical Installation, Wiring & Connections, UPS Configuration, Network Integration (if applicable) | Our certified technicians perform the physical installation of the UPS units, connecting them to the facility's electrical infrastructure and critical medical equipment. This involves meticulous wiring, grounding, and configuration of the UPS parameters to ensure optimal performance and safety. If network monitoring is part of the solution, it will be configured here. | Fully installed and connected UPS system, configured UPS settings, functional power backup for critical loads. |
| Phase 8: Testing, Commissioning & Handover | Load Testing, Battery Discharge Testing, System Verification, Performance Validation, Training, Documentation Handover | Rigorous testing is performed to validate the UPS system's performance under various load conditions, including simulating power outages to test battery backup functionality. All system parameters are verified against the design specifications. A comprehensive handover includes user training on system operation and an documentation package (manuals, test reports, warranty information). | Certified successful commissioning report, trained facility staff, complete system documentation. |
| Phase 9: Post-Installation Support & Maintenance | Ongoing Monitoring, Preventative Maintenance, Technical Support, Emergency Response | We offer ongoing support through optional preventative maintenance plans, remote monitoring services, and a responsive technical support team to address any issues that may arise. This ensures the long-term reliability and optimal performance of the medical-grade UPS system. | Reliable power continuity, reduced risk of downtime, extended equipment lifespan. |
Medical-Grade UPS Sizing & Installation Service Workflow in Kenya
- Initial Inquiry & Consultation
- Site Assessment & Requirements Gathering
- UPS Sizing & Solution Design
- Proposal & Quotation
- Order Placement & Procurement
- Pre-Installation Planning & Logistics
- On-Site Installation & Configuration
- Testing, Commissioning & Handover
- Post-Installation Support & Maintenance
Medical-grade Ups Sizing & Installation Service Cost In Kenya
Securing reliable and uninterrupted power is critical for medical facilities in Kenya to ensure patient safety and the continuous operation of life-saving equipment. A Medical-Grade Uninterruptible Power Supply (UPS) is essential for this purpose. This service involves not only the purchase of the UPS unit but also the professional sizing and installation, which are crucial for optimal performance and compliance. Understanding the cost associated with these services in Kenya requires examining various pricing factors.
| Service Component | Estimated Cost Range (KES) | Notes |
|---|---|---|
| Sizing & Consultation (per facility/assessment) | 10,000 - 50,000 | Covers initial assessment, load calculation, and system design recommendations. |
| Medical-Grade UPS Unit (e.g., 3kVA - 10kVA) | 200,000 - 1,500,000+ | Highly variable based on capacity, brand, and advanced medical-grade features. |
| Battery Bank (for extended runtime) | 80,000 - 500,000+ | Depends on battery chemistry, quantity, and required backup duration. |
| Installation Labor (per day/project) | 15,000 - 75,000 | Includes wiring, mounting, connections, and basic setup. Complex installations will be higher. |
| Electrical Work (panel upgrades, dedicated circuits) | 20,000 - 150,000+ | If existing infrastructure is insufficient. |
| Testing & Commissioning | 10,000 - 30,000 | Ensures proper functionality and safety checks. |
| Total Estimated Project Cost (Small Clinic/Department) | 300,000 - 1,000,000 | For a basic setup powering essential medical equipment. |
| Total Estimated Project Cost (Medium Hospital Unit/Ward) | 1,000,000 - 5,000,000+ | For more extensive power backup needs. |
Key Pricing Factors for Medical-Grade UPS Sizing & Installation in Kenya:
- UPS Capacity (kVA/kW): The most significant factor. Higher capacity units required to power more equipment or critical systems will naturally be more expensive. This is determined by the total power draw of all connected medical devices, lighting, and essential infrastructure.
- UPS Technology & Features: Medical-grade UPS units often come with advanced features like surge protection, voltage regulation, isolation transformers for noise reduction, extended battery runtimes, and remote monitoring capabilities. Premium features command higher prices.
- Battery Type & Runtime: The type of batteries (e.g., sealed lead-acid vs. lithium-ion) and the required backup duration will impact cost. Lithium-ion batteries are generally more expensive upfront but offer longer lifespans and faster charging.
- Brand & Manufacturer: Reputable medical-grade UPS manufacturers known for quality and reliability often have higher price points.
- Installation Complexity: This includes factors like the distance from the power source, the need for specialized electrical work (e.g., dedicated circuits, panel upgrades), accessibility of the installation site, and the number of outlets to be supported.
- Sizing & Consultation Expertise: The cost of the initial assessment and expert consultation to accurately determine the required UPS capacity and configuration is a service fee in itself. This prevents oversizing (unnecessary cost) or undersizing (inadequate protection).
- Site Survey & Assessment: A professional site survey is often included or billed separately to thoroughly evaluate the existing electrical infrastructure and identify any potential challenges.
- Wiring & Cabling: The cost of high-quality, medical-grade cabling and the labor to run it to all necessary locations.
- Testing & Commissioning: Thorough testing and commissioning of the UPS system post-installation to ensure it functions as expected and meets all safety standards.
- Warranty & Maintenance Packages: While not strictly installation cost, many providers bundle initial warranty periods or offer ongoing maintenance contracts, which influence the overall investment.
- Location within Kenya: Transportation costs for equipment and technicians, as well as local labor rates, can vary slightly across different regions in Kenya.
- Regulatory Compliance & Certification: Ensuring the UPS and installation meet specific Kenyan medical device regulations or international standards (e.g., IEC 60601 series) might involve additional costs for specific components or verification.
Affordable Medical-grade Ups Sizing & Installation Service Options
Our Affordable Medical-Grade UPS (Uninterruptible Power Supply) Sizing & Installation Service is designed to provide reliable, continuous power to critical medical equipment without breaking your budget. We understand the vital importance of uninterrupted power for patient safety and operational efficiency. This service offers expert consultation to determine the precise UPS capacity required for your specific medical devices, preventing costly over- or under-sizing. Our installation expertise ensures a seamless integration into your existing infrastructure, adhering to all relevant medical and electrical safety standards. We offer flexible service options and value bundles tailored to various healthcare settings, from small clinics to larger hospital departments, all while prioritizing cost-effectiveness.
| Value Bundle/Service Option | Description | Included Services | Cost-Saving Strategies | Typical Application |
|---|---|---|---|---|
| Basic Sizing & Consultation | Essential power assessment for single or small groups of critical devices. | On-site or remote power load analysis, UPS capacity recommendation. | Focus on accurate sizing to avoid unnecessary equipment cost. | Small clinics, private practices, individual equipment protection. |
| Standard Sizing, Installation & Basic Support | Comprehensive solution for medium-sized facilities or critical departmental needs. | Detailed load analysis, UPS selection assistance, professional installation, initial system check, 1-year basic support contract. | Bundled installation reduces separate contractor fees. Standardized UPS models offer better pricing. Basic support prevents minor issues from becoming costly repairs. | Doctor's offices, specialized treatment centers, nursing stations. |
| Premium Sizing, Installation & Extended Support | Full-service package for larger healthcare facilities or high-dependency areas. | In-depth site survey, custom UPS solution design, professional installation with electrical tie-in, comprehensive testing, extended warranty, priority maintenance plan, remote monitoring setup. | Optimized system design for energy efficiency. Preventive maintenance reduces downtime and repair costs. Bundled support simplifies management and planning. | Hospital departments (ICU, ER, OR), diagnostic imaging suites, larger medical centers. |
| Custom Project & Phased Implementation | Tailored solutions for unique facility layouts, complex power requirements, or budget-conscious phased rollouts. | Bespoke system design, phased installation planning, integration with existing infrastructure, dedicated project management. | Phased implementation spreads costs over time. Strategic sourcing of components. Focus on future scalability to avoid costly upgrades. | Renovations, new facility construction, budget-constrained projects. |
Key Features of Our Service
- Expert Sizing Consultation: Accurately determine your medical equipment's power needs.
- Professional Installation: Safe, compliant, and efficient UPS setup by certified technicians.
- Medical-Grade Compliance: Ensures adherence to strict healthcare power quality standards.
- Cost-Effective Solutions: Focus on maximizing value and minimizing long-term expenses.
- Flexible Service Packages: Options to suit diverse healthcare facility requirements.
- Post-Installation Support: Reliable maintenance and troubleshooting options.
Verified Providers In Kenya
In Kenya's evolving healthcare landscape, identifying trustworthy and competent healthcare providers is paramount. "Verified Providers" signifies a commitment to quality, ethical practices, and patient well-being. Franance Health stands out as a leading example of such verified providers, offering a comprehensive suite of services backed by robust credentials and a patient-centric approach. Their dedication to excellence in medical care makes them the best choice for individuals seeking reliable and high-quality healthcare services in Kenya.
| Credential Type | Franance Health's Commitment/Example | Why it Matters to You |
|---|---|---|
| Medical Licensing & Registration | All Franance Health practitioners hold current and valid licenses from the Kenya Medical Practitioners and Dentists Council (KMPDC) and relevant regulatory bodies. | Ensures practitioners meet the minimum standards of competence and are authorized to practice medicine legally. |
| Professional Certifications & Specializations | Our doctors and specialists possess advanced certifications and fellowships in their respective fields (e.g., Cardiology, Pediatrics, Oncology). | Guarantees specialized expertise for complex medical needs and access to cutting-edge treatments. |
| Accreditation (Facility & Services) | Franance Health facilities are accredited by recognized bodies, signifying adherence to stringent quality and safety standards in operations and patient care. | Provides assurance of a safe, clean, and well-managed healthcare environment. |
| Continuous Medical Education (CME) | Mandatory participation of all staff in regular CME programs to stay updated on the latest medical advancements and best practices. | Ensures you receive care informed by the most current medical knowledge and techniques. |
| Ethical Practice Standards | Strict adherence to a code of ethics, including patient confidentiality, informed consent, and non-discrimination. | Protects your rights, privacy, and ensures you receive respectful and unbiased medical attention. |
| Patient Feedback & Quality Improvement | Proactive collection and analysis of patient feedback to continuously improve service delivery and patient satisfaction. | Demonstrates a commitment to your experience and ongoing enhancement of healthcare quality. |
Why Franance Health is Your Best Choice for Verified Healthcare in Kenya:
- Uncompromising adherence to medical ethics and patient privacy.
- Employment of highly qualified and experienced medical professionals.
- Utilization of advanced diagnostic and treatment technologies.
- Commitment to continuous professional development and training.
- Focus on delivering personalized and compassionate patient care.
- Transparent pricing and clear communication regarding services.
- Strong emphasis on preventative care and health education.
- Positive patient testimonials and a proven track record of success.
Scope Of Work For Medical-grade Ups Sizing & Installation Service
This Scope of Work (SOW) outlines the requirements for a Medical-Grade Uninterruptible Power Supply (UPS) sizing and installation service. The service aims to ensure reliable and uninterrupted power for critical medical equipment and facilities, adhering to relevant industry standards and regulatory requirements. The scope encompasses site assessment, load analysis, UPS selection, installation, testing, and documentation.
| Deliverable | Description | Standard Specification/Reference |
|---|---|---|
| Site Assessment Report | Detailed report of the existing electrical infrastructure, environmental conditions, and potential installation challenges. Includes assessment of available space, cooling, ventilation, and access for maintenance. | N/A (Customizable based on site) |
| Load Analysis Report | Comprehensive analysis of the power consumption of all critical medical equipment. Identifies peak loads, average loads, and future expansion possibilities. | IEC 62040-1, NFPA 99 (for healthcare facility requirements) |
| UPS Sizing and Configuration Proposal | Recommendation for UPS type (e.g., online double-conversion), capacity (kVA/kW), battery autonomy, voltage, and topology. Includes justification for the selected configuration. | UL 60601-1 (for medical electrical equipment), IEC 62040-1 |
| Electrical Single-Line Diagram (SLD) | Updated or new SLD illustrating the integration of the UPS system within the existing power distribution network. | IEEE 315, IEC 60617 |
| UPS System Installation Plan | Detailed plan for the physical installation of the UPS and batteries, including wiring diagrams, mounting procedures, and safety protocols. | Manufacturer's Installation Manual, site-specific safety protocols |
| As-Built Drawings | Finalized drawings reflecting the actual installation, including all cable routes, connection points, and equipment placement. | Conforming to local building codes and engineering standards |
| Test Procedures and Reports | Documented procedures for testing UPS functionality, including load transfer time, battery discharge tests, and alarm verification. Includes executed test reports. | IEC 62040-3, manufacturer's testing guidelines |
| Commissioning Report | Formal report confirming successful installation, testing, and integration of the UPS system into the facility's power infrastructure. | N/A (Confirms adherence to all prior deliverables) |
| User Manual and Maintenance Guide | Comprehensive documentation for operation, routine maintenance, and troubleshooting of the UPS system. | Manufacturer's O&M Manual |
| Training Session Record | Documentation of training provided to facility staff on the operation and basic maintenance of the UPS system. | N/A (Record of attendance and topics covered) |
Key Stages of Service
- Site Assessment and Consultation
- Load Analysis and Power Requirement Calculation
- UPS System Design and Specification
- Procurement and Delivery of UPS System
- Installation and Integration
- Testing, Commissioning, and Validation
- Training and Handover
- Documentation and Reporting
Service Level Agreement For Medical-grade Ups Sizing & Installation Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Medical-Grade UPS Sizing & Installation Service provided by [Your Company Name] to [Client Name]. This SLA aims to ensure the reliability and availability of critical power systems for medical facilities.
| Service Component | Response Time (Business Hours) | Uptime Guarantee (System Availability) | Notes |
|---|---|---|---|
| Initial Site Assessment/Consultation | Within 2 business days of request | N/A | Includes discussion of critical loads, power requirements, and site survey. |
| Formal Proposal & Sizing Recommendation | Within 3 business days of site assessment completion | N/A | Details recommended UPS capacity, features, and pricing. |
| UPS System Installation Scheduling | Within 5 business days of proposal acceptance | N/A | Coordinate with client for optimal installation window. |
| Installation & Commissioning | As per agreed schedule | 99.9% (during operational hours post-installation) | Includes all necessary connections, configuration, and testing. Uptime guarantee starts upon successful commissioning. |
| Scheduled Preventative Maintenance (Optional Service) | As per agreed schedule | N/A | Proactive checks to ensure optimal system performance and longevity. |
| Emergency Support (Critical Failure - Power Loss) | Within 4 business hours | 99.99% (overall system availability) | For critical UPS failures causing power interruption to essential medical equipment. Response includes remote diagnosis and dispatch of technician. |
| Emergency Support (Non-Critical Failure - Warning/Alert) | Within 8 business hours | 99.99% (overall system availability) | For non-critical UPS issues such as warnings or alerts that do not immediately impact power. Response includes remote diagnosis and scheduled technician visit. |
| Remote Monitoring & Alerting (If Subscribed) | Continuous monitoring | N/A | Proactive alerts sent to client and/or our support team upon detection of any anomaly. |
Scope of Service
- On-site consultation and assessment for UPS sizing requirements.
- Professional installation of medical-grade Uninterruptible Power Supply (UPS) systems.
- System testing, commissioning, and handover.
- Remote monitoring of UPS system status (if applicable and subscribed).
- Emergency response for critical UPS failures.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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