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IEC 62353 Recurrent Test Service (In-Service Testing) in Kenya Engineering Excellence & Technical Support

IEC 62353 Recurrent Test Service (In-Service Testing) High-standard technical execution following OEM protocols and local regulatory frameworks.

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Enhanced Patient Safety through IEC 62353 Compliance

Our recurrent testing service for medical electrical equipment in Kenya rigorously adheres to IEC 62353, ensuring all safety parameters are met. This proactive approach significantly reduces the risk of electrical hazards, safeguarding patients and medical professionals during critical procedures.

Optimized Equipment Performance and Longevity

Beyond basic safety checks, our IEC 62353 recurrent testing identifies subtle performance degradations in your medical devices. By catching issues early, we help prevent costly breakdowns and extend the operational lifespan of your valuable equipment, ensuring reliable diagnostics and treatments.

Streamlined Regulatory Adherence and Audit Readiness

Navigating Kenyan healthcare regulations can be complex. Our IEC 62353 recurrent testing service provides comprehensive documentation and audit trails, guaranteeing your medical equipment meets all national and international safety standards. This ensures your facility remains compliant and prepared for any regulatory inspection.

What Is Iec 62353 Recurrent Test Service (In-service Testing) In Kenya?

IEC 62353, often referred to as 'Medical electrical equipment - Tests after repair and routine tests', specifies the procedures for the in-service testing of medical electrical equipment to ensure its continued safety and proper functioning. In Kenya, this service, commonly termed 'Recurrent Test Service' or 'In-Service Testing', is a critical component of medical facility maintenance and regulatory compliance. It involves a systematic series of electrical safety and performance tests conducted on medical devices at regular intervals after their initial installation and commissioning. The primary objective is to detect potential hazards that may have arisen due to wear and tear, environmental factors, or repair interventions, thereby safeguarding both patients and healthcare professionals from electrical shock, fire, or other harm.

This service is mandated and crucial for a broad spectrum of healthcare providers in Kenya. It is required for any facility that utilizes medical electrical equipment. This includes, but is not limited to, public and private hospitals, specialized clinics, diagnostic laboratories, dental practices, veterinary clinics, and medical training institutions. The responsibility for ensuring these tests are performed rests with the healthcare facility's management and biomedical engineering departments or their contracted service providers.

Typical use cases for IEC 62353 recurrent testing in Kenya are diverse and depend on the type and criticality of the medical equipment. These include:

  • Routine Safety Assurance: Periodically verifying the integrity of protective earth bonding, insulation resistance, and leakage currents for all mains-powered medical devices to prevent electrical hazards.
  • Post-Repair Verification: Confirming that any repairs or modifications performed on medical equipment have not compromised its safety or performance, as per the repairer's obligations.
  • Patient Monitoring Equipment: Rigorous testing of devices like ECG monitors, pulse oximeters, and ventilators to ensure accurate readings and reliable operation during patient care.
  • Surgical Equipment: Testing of electrosurgical units, cauteries, and surgical lighting to guarantee safe and effective use in operating theatres.
  • Diagnostic Imaging Equipment: Verifying the electrical safety of X-ray machines, ultrasound devices, and CT scanners to protect both patients and operators from undue radiation and electrical hazards.
  • Therapeutic Equipment: Ensuring the safe and calibrated operation of equipment such as physiotherapy devices, dialysis machines, and infusion pumps.
  • Sterilization Equipment: Testing autoclaves and other sterilization devices for electrical safety and functional integrity.
  • Compliance and Accreditation: Meeting the requirements of national health regulatory bodies (e.g., Ministry of Health guidelines) and international accreditation standards (e.g., Joint Commission International) for quality patient care and safety.
Equipment CategoryTypical Test Focus AreasPotential Risks Addressed
Patient Monitoring Systems (ECG, BP, SpO2)Leakage currents, insulation resistance, lead integrityPatient electrical shock, inaccurate vital sign readings
Therapeutic Devices (Infusion Pumps, Dialysis Machines)Protective earth continuity, leakage currents, functional parametersPatient over-infusion, electrical shock, device malfunction
Electrosurgical Units (ESU)Return electrode monitoring, output power accuracy, leakage currentsPatient burns (return electrode issues), accidental tissue damage, electrical shock
Diagnostic Imaging Equipment (X-ray, Ultrasound)X-ray leakage, electrical insulation, ground integrityOperator and patient radiation exposure, electrical shock
Life Support Equipment (Ventilators, Anesthesia Machines)Alarms, functional performance, leakage currents, gas delivery accuracyRespiratory compromise, patient harm due to equipment failure, electrical hazards
General Medical Equipment (Stirrers, Blenders, Lamps)Protective earth bonding, insulation resistance, touch currentsOperator electrical shock, fire hazards

Key Aspects of IEC 62353 Recurrent Test Service in Kenya

  • Scope: Covers a wide range of medical electrical equipment from simple diagnostic devices to complex life-support systems.
  • Frequency: Determined by the manufacturer's recommendations, regulatory requirements, and risk assessment, typically annually or biannually, and after significant repairs.
  • Test Parameters: Includes, but is not limited to, protective earth resistance, insulation resistance, touch current (patient and enclosure), applied parts leakage current, polarity, and functional tests.
  • Documentation: Comprehensive record-keeping of test results, calibration of test equipment, and certification of compliance is mandatory.
  • Test Equipment: Utilizes specialized electrical safety analyzers calibrated to traceable standards.
  • Personnel: Conducted by qualified and competent biomedical engineers or technicians trained in IEC 62353 standards.
  • Objective: To ensure the continued safety, performance, and reliability of medical electrical equipment, thereby mitigating risks to patients, operators, and the facility.

Who Needs Iec 62353 Recurrent Test Service (In-service Testing) In Kenya?

IEC 62353, also known as "Medical electrical equipment - Routine checks and tests after repair of medical electrical equipment," is a crucial international standard for ensuring the safety and performance of medical devices while they are in use. In Kenya, where a growing healthcare sector relies heavily on a diverse range of medical equipment, the need for these recurrent tests (in-service testing) is paramount. This service is not just a regulatory compliance measure but a vital component of patient safety, risk management, and the operational efficiency of healthcare facilities. Ignoring these tests can lead to device malfunctions, patient harm, and significant financial and reputational damage.

Target CustomerKey Departments/Personnel Involved
Hospitals (Public and Private)Biomedical Engineering Department, Quality Assurance Department, Clinical Departments (Heads of Units, Nurses), Procurement Department, Risk Management Department
Clinics and Health CentresClinic Administrator/Manager, Lead Clinician, Nursing Staff
Diagnostic LaboratoriesLaboratory Manager, Laboratory Technicians, Quality Control Department
Specialist Medical PracticesPractice Owner/Manager, Specialist Clinician
Medical Device Manufacturers and ImportersTechnical Support Department, After-Sales Service Department, Training Department
Medical Equipment Maintenance and Repair CompaniesService Manager, Field Service Technicians, Quality Control Department
Government Health Agencies and RegulatorsRegulatory Compliance Department, Inspection and Licensing Units
Tertiary and Higher Education Institutions with Medical ProgramsBiomedical Engineering Department, Clinical Skills Labs, Procurement Department

Who Needs IEC 62353 Recurrent Test Service (In-Service Testing) in Kenya?

  • Hospitals (Public and Private)
  • Clinics and Health Centres
  • Diagnostic Laboratories
  • Specialist Medical Practices (e.g., dental, physiotherapy)
  • Medical Device Manufacturers and Importers (for demonstration/training units)
  • Medical Equipment Maintenance and Repair Companies
  • Government Health Agencies and Regulators
  • Tertiary and Higher Education Institutions with Medical Programs

Iec 62353 Recurrent Test Service (In-service Testing) Process In Kenya

IEC 62353, also known as "Medical electrical equipment - Routine checks and tests during maintenance" (or 'in-service testing'), is a critical standard for ensuring the safety and proper functioning of medical devices throughout their lifecycle. In Kenya, the process for providing IEC 62353 recurrent test services typically involves a structured workflow from the initial inquiry by a healthcare facility to the final execution and documentation of the tests. This ensures compliance with international safety standards and minimizes risks to patients and healthcare professionals. The workflow is designed to be efficient, transparent, and to provide comprehensive assurance of equipment safety.

StageDescriptionKey ActivitiesResponsible Parties
  1. Initial Inquiry and Information Gathering
The healthcare facility (hospital, clinic, etc.) identifies the need for IEC 62353 recurrent testing for their medical equipment.Contacting service providers, providing a list of equipment to be tested (including model numbers, serial numbers, and location), inquiring about services offered and their compliance with IEC 62353.Healthcare Facility (Biomedical Engineering Department/Procurement), Service Provider
  1. Quotation and Service Agreement
Based on the provided information, the service provider prepares a detailed quotation outlining the scope of work, specific tests to be performed for each equipment type, estimated timelines, and costs.Reviewing the quotation, negotiating terms, signing a formal service agreement or contract that clearly defines responsibilities, deliverables, and pricing.Service Provider, Healthcare Facility
  1. Scheduling and Planning
Once the agreement is in place, the service provider and the healthcare facility coordinate to schedule the testing. This often involves considering the operational needs of the facility to minimize disruption.Identifying specific dates and times for testing, coordinating access to equipment and relevant areas, communicating the schedule to relevant hospital departments (e.g., nursing, surgical).Service Provider, Healthcare Facility (Biomedical Engineering Department)
  1. On-site Execution of Tests
A qualified and accredited technician from the service provider visits the healthcare facility to perform the in-service testing on the agreed-upon equipment.Performing visual inspections, electrical safety tests (e.g., earth continuity, insulation resistance, leakage currents), functional tests, and performance verification as per IEC 62353 guidelines. Using calibrated testing equipment.Service Provider (Certified Technician)
  1. Analysis and Reporting
After the tests are completed, the technician analyzes the results and compiles a comprehensive report for each piece of equipment.Documenting test results, identifying any deviations from acceptable limits or standards, highlighting any observed defects or potential issues, providing a summary of the equipment's safety status.Service Provider (Certified Technician/Technical Manager)
  1. Remediation and Re-testing (if necessary)
If the initial tests reveal any safety concerns or equipment that fails to meet the IEC 62353 standards, remediation actions are proposed and, if approved, executed.Discussing the findings with the healthcare facility, recommending corrective actions (e.g., minor repairs, adjustments), performing re-tests after remediation to confirm compliance.Service Provider, Healthcare Facility
  1. Certification and Documentation
Upon successful completion of all tests and any necessary remediation, the service provider issues a certificate of compliance or a test report indicating that the equipment meets the IEC 62353 requirements.Providing a dated and signed certificate for each tested equipment, including details of the tests performed, date of testing, technician's name, and the service provider's accreditation.Service Provider
  1. Post-Test Follow-up and Record Keeping
Maintaining records of all testing activities for future reference and compliance audits. This also involves facilitating ongoing relationships for future testing needs.Archiving test reports and certificates, advising the healthcare facility on recommended maintenance schedules, offering ongoing support and scheduling future recurrent tests.Service Provider, Healthcare Facility

IEC 62353 Recurrent Test Service (In-Service Testing) Workflow in Kenya

  • Initial Inquiry and Information Gathering
  • Quotation and Service Agreement
  • Scheduling and Planning
  • On-site Execution of Tests
  • Analysis and Reporting
  • Remediation and Re-testing (if necessary)
  • Certification and Documentation
  • Post-Test Follow-up and Record Keeping

Iec 62353 Recurrent Test Service (In-service Testing) Cost In Kenya

The cost of IEC 62353 recurrent testing (also known as in-service testing) for medical devices in Kenya can vary significantly depending on several factors. This standard is crucial for ensuring the safety and performance of medical equipment after it has been put into service. Understanding these pricing determinants is key for healthcare facilities and service providers to budget effectively. The Kenyan market for these services is evolving, with both independent third-party providers and in-house biomedical engineering departments offering these tests.

Key Pricing Factors:

  • Type and Complexity of Medical Device: Simple devices like blood pressure monitors will generally incur lower testing costs than complex imaging equipment (e.g., X-ray machines, MRI scanners) or life-support systems (e.g., ventilators). The number of safety parameters to be tested and the specialized equipment required for each device type directly influence the labor and technical expertise needed.
  • Number of Devices: Bulk testing services often come with a reduced per-device cost. Healthcare facilities with a large inventory of medical equipment are likely to negotiate more favorable rates than those with only a few devices.
  • Location of Testing: If the testing needs to be conducted on-site at a remote or difficult-to-access healthcare facility, travel and logistics costs for the technicians and their equipment will be factored into the overall price. Testing at the service provider's facility might be more cost-effective.
  • Service Provider's Reputation and Certification: Established and accredited testing laboratories or biomedical engineering service providers with a proven track record and relevant certifications (e.g., ISO 17020 for inspection bodies) may command higher prices due to their perceived reliability and adherence to international standards.
  • Frequency of Testing: While IEC 62353 mandates recurrent testing, the specific intervals are often determined by manufacturers, local regulations, or risk assessments. However, a service provider might offer discounted rates for contracts covering a defined period or a set number of testing cycles.
  • Scope of Service: Some providers may offer a basic safety test, while others bundle it with additional services like minor calibration, preventative maintenance, or a comprehensive report with recommendations. The broader the scope, the higher the cost.
  • Urgency and Turnaround Time: If a facility requires expedited testing to meet regulatory deadlines or operational needs, rush fees may apply.
  • Annual Maintenance Contracts (AMCs): Many service providers offer AMCs that include regular IEC 62353 testing as part of a broader maintenance package. These contracts can offer cost savings and predictable budgeting.

Pricing Ranges in Kenyan Shillings (KES):

It's important to note that these are estimated ranges and actual quotes can vary. It is highly recommended to obtain multiple quotations from different service providers for accurate pricing.

Typical Ranges (per device, per test):

  • Basic Medical Devices (e.g., BP monitors, thermometers, ECG machines): KES 3,000 - KES 7,000
  • Intermediate Medical Devices (e.g., infusion pumps, patient monitors, anesthesia machines): KES 5,000 - KES 12,000
  • Complex/High-Risk Medical Devices (e.g., ventilators, defibrillators, X-ray units, diagnostic imaging equipment): KES 8,000 - KES 25,000+ (can be significantly higher for very specialized or large equipment)

Factors influencing these ranges:

  • Small Hospitals/Clinics (limited devices): May see slightly higher per-device costs for individual tests.
  • Larger Hospitals/Hospital Groups (bulk testing): Can negotiate lower per-device costs, potentially in the range of KES 2,500 - KES 18,000+ for different device categories.
  • Annual Maintenance Contracts: These can offer a consolidated annual cost per device or per department, often presenting a more economical option than one-off testing. The cost would depend on the number and type of devices covered.

Getting a Quote:

To obtain an accurate quote, healthcare facilities in Kenya should:

  1. Compile a comprehensive list of medical devices requiring IEC 62353 testing, including make, model, and serial number.
  1. Identify the required testing frequency for each device.
  1. Contact several accredited biomedical engineering service providers or testing laboratories in Kenya.
  1. Request detailed quotations specifying the scope of work, deliverables, and pricing structure.

By carefully considering these factors and engaging with reputable service providers, Kenyan healthcare institutions can ensure compliance with IEC 62353 and maintain the highest standards of patient safety.

Medical Device CategoryEstimated Cost Range (KES) Per Device, Per Test
Basic (e.g., BP monitors, thermometers)3,000 - 7,000
Intermediate (e.g., infusion pumps, patient monitors)5,000 - 12,000
Complex/High-Risk (e.g., ventilators, X-ray units)8,000 - 25,000+

Factors Influencing IEC 62353 Recurrent Test Service Costs in Kenya

  • Type and complexity of the medical device
  • Number of devices to be tested
  • Location of testing (on-site vs. service provider's facility)
  • Service provider's reputation, accreditation, and certifications
  • Frequency of testing
  • Scope of services included (basic safety test vs. bundled services)
  • Urgency and required turnaround time
  • Inclusion in Annual Maintenance Contracts (AMCs)

Affordable Iec 62353 Recurrent Test Service (In-service Testing) Options

Ensuring the safety and compliance of medical devices through regular in-service testing (IEC 62353) is crucial, but it doesn't have to break the bank. This guide outlines affordable options for IEC 62353 recurrent test services, focusing on value bundles and effective cost-saving strategies for healthcare facilities.

IEC 62353 (Medical electrical equipment - Part 2: Recurring test and test after repair of medical electrical equipment) mandates periodic testing of medical devices to verify their electrical safety and performance. This is essential for patient and operator safety, regulatory compliance, and minimizing equipment downtime. However, the cost of regular testing can be a significant concern for many organizations.

Value Bundle OptionDescriptionCost-Saving StrategyIdeal For
Basic Compliance PackageCovers essential safety tests as per IEC 62353 for a defined set of critical devices.Focuses on the minimum required testing, potentially outsourcing less critical devices.Small clinics, departments with limited device inventory.
Comprehensive Device CoverageIncludes testing for a broader range of medical devices, potentially with tiered testing frequencies based on risk.Bundling testing for multiple devices from the same manufacturer or service provider; longer-term contracts.Medium-sized hospitals, facilities with diverse equipment.
Preventive Maintenance IntegrationCombines IEC 62353 testing with routine preventive maintenance (PM) tasks.Reduces separate site visits; optimizes technician time; potential discounts for combined services.Facilities seeking a holistic approach to equipment management.
On-Site vs. Off-Site TestingOn-Site: Testing performed at your facility. Off-Site: Devices are sent to a dedicated testing center.On-Site: Eliminates shipping costs and device downtime. Off-Site: Can offer lower per-unit costs for high volumes; allows for specialized testing capabilities.On-Site: For facilities with a large number of critical, immovable devices. Off-Site: For smaller, portable devices or when specialized testing is required.
Managed Services & OutsourcingFull management of your IEC 62353 testing program by a third-party service provider.Leverages economies of scale of the provider; reduces in-house training and equipment costs; predictable budgeting.Facilities looking to outsource their entire compliance program or lacking in-house expertise.
Internal Testing with SupportTraining your internal biomedical engineering staff and providing them with calibrated testing equipment and software.Long-term cost savings by eliminating external service fees; builds internal expertise.Larger hospitals with dedicated biomedical departments and a commitment to in-house capabilities.

Understanding the Value of IEC 62353 Recurrent Testing

  • Patient Safety: Identifies potential electrical hazards that could harm patients.
  • Operator Safety: Protects healthcare professionals from electrical shocks and other risks.
  • Regulatory Compliance: Meets legal and accreditation requirements.
  • Equipment Longevity: Early detection of issues can prevent minor problems from becoming major, costly repairs.
  • Operational Efficiency: Reduces unexpected equipment failures and associated downtime.
  • Reputation Management: Demonstrates a commitment to high safety standards.

Verified Providers In Kenya

In Kenya's evolving healthcare landscape, identifying genuinely qualified and trustworthy medical providers is paramount. "Verified Providers in Kenya" shines a spotlight on those who meet stringent criteria, ensuring quality, safety, and ethical practice. Among these distinguished entities, Franance Health stands out, not just as a participant but as a benchmark for excellence. Their unwavering commitment to patient well-being, coupled with their comprehensive credentials, solidifies their position as the best choice for those seeking reliable and high-quality healthcare services in Kenya.

Credential TypeDescriptionFranance Health Compliance
Ministry of Health (MOH) AccreditationOfficial recognition by the Kenyan Ministry of Health, confirming adherence to national healthcare standards and regulations.Fully accredited and compliant with all MOH requirements for healthcare facilities and services.
Professional Licenses of Medical StaffValid licenses for all doctors, nurses, and allied health professionals, demonstrating their qualifications and right to practice.All medical personnel possess current and valid professional licenses from their respective regulatory bodies.
Quality Assurance & Patient Safety ProtocolsEstablished systems and procedures designed to ensure the highest quality of care and patient safety, including infection control and risk management.Robust quality assurance programs and stringent patient safety protocols are in place and regularly audited.
Specialty Certifications (where applicable)Certifications from recognized professional bodies for specialized medical fields, indicating advanced expertise.Relevant specialty certifications are held by their medical practitioners, ensuring expertise in specific areas of medicine.
Data Privacy and Security ComplianceAdherence to regulations concerning the protection of patient health information.Franance Health strictly adheres to data privacy laws and implements secure systems for patient record management.

Why Franance Health Represents the Best Choice for Verified Healthcare in Kenya:

  • Unwavering Commitment to Patient-Centric Care: Franance Health prioritizes the patient experience, focusing on empathy, clear communication, and personalized treatment plans.
  • Rigorous Accreditation and Licensing: They operate under strict adherence to all Kenyan Ministry of Health regulations and possess all necessary licenses and accreditations, ensuring they meet national standards for healthcare provision.
  • Highly Qualified and Experienced Medical Professionals: Their team comprises board-certified specialists, experienced nurses, and dedicated support staff, all with a proven track record of delivering excellent medical outcomes.
  • State-of-the-Art Facilities and Technology: Franance Health invests in modern medical equipment and facilities, enabling accurate diagnosis and effective treatment across a wide range of specialties.
  • Adherence to International Best Practices: They integrate global standards of medical practice into their daily operations, ensuring patients receive care that is both locally relevant and internationally recognized for its quality.
  • Transparent Pricing and Ethical Practices: Franance Health is committed to transparency in their billing and maintains the highest ethical standards in all their dealings, fostering trust and accountability.
  • Comprehensive Service Offerings: From preventative care to specialized treatments, Franance Health provides a holistic approach to healthcare, catering to diverse medical needs under one roof.

Scope Of Work For Iec 62353 Recurrent Test Service (In-service Testing)

This Scope of Work (SoW) outlines the requirements for performing recurrent in-service testing of medical electrical equipment in accordance with IEC 62353 (Medical electrical equipment - Medical equipment to which IEC 60601-1 and its amendments apply - Tests for verification of safety when in service). This service ensures the continued safety and operational integrity of medical devices after their initial commissioning and throughout their service life. The service includes performing the specified tests, documenting the results, and providing recommendations for any necessary corrective actions. The testing will be conducted by qualified technicians using calibrated test equipment.

Technical DeliverableDescriptionStandard Specification/Reference
Test Plan & ScheduleA detailed plan outlining the scope of testing, the specific equipment to be tested, the sequence of tests, and the proposed schedule for execution.IEC 62353, Manufacturer's recommendations, Healthcare facility's asset inventory.
Pre-Test Inspection ReportA report documenting the initial visual and functional inspection of the equipment prior to electrical safety testing. This includes checking for physical damage, proper grounding, and initial operational status.IEC 62353 (Clause 5.2.1, 5.2.2)
Electrical Safety Test ReportComprehensive reports detailing the results of all applicable electrical safety tests performed on each piece of equipment. This includes, but is not limited to, protective earth resistance, enclosure leakage current, patient leakage current (Type B, BF, CF), and applied parts.IEC 62353 (Clauses 6.2, 6.3, 6.4, 6.5, 6.6, 6.7, 6.8, 6.9, 6.10, 6.11, 6.12)
Functional Performance Test ReportReports confirming that the medical equipment is functioning as per its intended use and performance specifications after safety testing.Manufacturer's specifications, User manuals, Relevant IEC 60601 series standards for specific device types.
Summary ReportAn overarching report summarizing the overall findings, including the number of devices tested, the number of compliant and non-compliant devices, and any recurring issues identified across the tested equipment.IEC 62353 (Clause 7)
Corrective Action RecommendationsSpecific recommendations for any identified defects or deviations from the standards, including suggested repair actions or equipment retirement.IEC 62353 (Clause 7.2.3)
Calibration Certificates for Test EquipmentCopies of valid calibration certificates for all test equipment used during the service.ISO 17025, National Metrology Institute standards.
Technician Qualifications & Training RecordsDocumentation proving the qualifications, training, and experience of the technicians performing the service.Healthcare facility's HR policies, Industry recognized training programs.

Scope of Work Details

  • Objective: To verify the safety of medical electrical equipment in accordance with IEC 62353 requirements during its in-service period.
  • Applicable Standard: IEC 62353:2014 (or the latest adopted version) and relevant national regulations.
  • Frequency: Recurrent testing shall be performed at intervals recommended by the manufacturer, regulatory bodies, or as determined by the healthcare facility's risk assessment (e.g., annually, bi-annually).
  • Equipment to be Tested: All medical electrical equipment designated for in-service testing as per the healthcare facility's asset management system and regulatory requirements.
  • Testing Personnel: Technicians must possess appropriate qualifications, training, and experience in medical equipment maintenance and safety testing, and be familiar with IEC 62353.
  • Test Equipment: All test equipment used shall be calibrated according to recognized standards and have valid calibration certificates.
  • On-Site Testing: Testing will be performed on-site at the healthcare facility's premises during agreed-upon operational hours, minimizing disruption to patient care.
  • Data Management: All test results will be recorded, stored, and managed in a secure and retrievable manner by the service provider and/or the healthcare facility.

Service Level Agreement For Iec 62353 Recurrent Test Service (In-service Testing)

This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the IEC 62353 Recurrent Test Service (In-Service Testing). It is designed to ensure the reliable and timely execution of required medical device testing to maintain compliance and patient safety.

Service TypeResponse Time GuaranteeUptime Guarantee (during testing)
Scheduled TestWithin 4 business hours of the scheduled start time.The equipment will be out of service for the minimum duration required to complete the IEC 62353 test. Typical test duration is 30-60 minutes per device, depending on complexity. Actual downtime will be communicated at the time of scheduling.
On-Demand Test (Critical/Urgent - e.g., after a fault or repair)Within 8 business hours of the request confirmation.Similar to scheduled tests; focus is on rapid return to service after testing. Downtime will be minimized and communicated.
On-Demand Test (Routine/Non-Urgent)Within 2 business days of the request confirmation, subject to technician availability.Similar to scheduled tests; downtime will be minimized and communicated.

Service Scope and Objectives

  • Service Provided: Scheduled and on-demand recurrent testing of medical electrical equipment in accordance with IEC 62353 standards, performed while the equipment is in its operational environment (in-service).
  • Objective: To ensure that all eligible medical electrical equipment undergoes regular testing within specified intervals, minimizing operational downtime and maintaining a high level of electrical safety.
  • Applicability: This SLA applies to all clients who have contracted for the IEC 62353 Recurrent Test Service. Specific testing schedules and equipment lists will be detailed in a separate Service Order.
  • Definitions:
  • *   **Scheduled Test:** A test booked in advance according to an agreed-upon schedule.
    
  • *   **On-Demand Test:** A test requested outside of the regular schedule, subject to availability.
    
  • *   **Downtime:** The period during which the medical electrical equipment is unavailable for use due to the testing process itself. This excludes planned maintenance or scheduled downtime by the client.
    
  • *   **Response Time:** The time taken from a valid test request (either scheduled or on-demand) to the commencement of the testing procedure by an authorized technician.
    
In-Depth Guidance

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