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RIS Installation & Configuration Service in Ivory Coast
Engineering Excellence & Technical Support
RIS Installation & Configuration Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Robust Network Infrastructure Deployment
We engineer and deploy high-performance, scalable RIS network infrastructures tailored to the specific needs of healthcare facilities in Ivory Coast, ensuring seamless data flow and secure access for all authorized users.
Advanced Data Security & Compliance
Our team implements stringent security protocols and adheres to international data protection standards, safeguarding sensitive patient data within your RIS implementation against cyber threats and ensuring regulatory compliance in Ivory Coast.
Customized Workflow Optimization
We meticulously configure your RIS to align with existing clinical workflows, integrating with existing medical equipment and EMR systems to boost operational efficiency, reduce turnaround times, and enhance diagnostic accuracy in Ivory Coast's healthcare landscape.
What Is Ris Installation & Configuration Service In Ivory Coast?
The RIS (Restaurant Information System) Installation & Configuration Service in Ivory Coast refers to the comprehensive process of deploying and customizing a specialized software system designed for the management of restaurant operations. This service encompasses the initial setup of the RIS software, its integration with existing hardware and other systems, and its tailoring to meet the unique operational requirements of an individual food service establishment. The objective is to streamline processes, improve efficiency, and enhance customer service through the effective utilization of technology.
| Who Needs RIS Installation & Configuration Service? | Typical Use Cases | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Restaurants (all types): From quick-service restaurants (QSRs) and casual dining to fine-dining establishments, all can benefit from streamlined operations. | Streamlining Order Taking & Processing: Expediting order entry, reducing errors, and improving kitchen efficiency through KDS integration. | Inventory Control & Cost Management: Minimizing stockouts, reducing wastage, and accurately tracking food costs. | Enhanced Customer Service: Facilitating faster table turns, managing reservations, and implementing loyalty programs. | Improved Financial Reporting & Analysis: Gaining insights into sales trends, popular menu items, and operational performance for better decision-making. | Multi-Location Restaurant Chains: Standardizing operations across multiple branches and consolidating data for centralized management. | Cafes & Bakeries: Managing custom orders, tracking ingredient usage, and controlling production schedules. | Bars & Pubs: Efficiently managing drink orders, tracking inventory for beverages, and implementing happy hour promotions. | Food Trucks & Mobile Vendors: Providing a portable and efficient POS solution for on-the-go operations. | Establishments seeking to upgrade from manual or outdated systems: Migrating to a modern, integrated solution for increased efficiency and accuracy. | New Restaurant Startups: Establishing a robust operational foundation from the outset. |
What the RIS Installation & Configuration Service Involves:
- Software Deployment: Installing the core RIS application on designated servers or cloud infrastructure.
- Hardware Integration: Connecting and configuring essential hardware components such as Point-of-Sale (POS) terminals, receipt printers, kitchen display systems (KDS), barcode scanners, and payment terminals.
- Database Setup & Migration: Establishing and populating the RIS database with product catalogs, pricing, inventory levels, customer data, and employee information. This may include migrating data from legacy systems.
- Module Configuration: Customizing specific modules within the RIS, including:
- Menu Management: Defining item categories, modifiers, pricing, and special offers.
- Inventory Management: Setting up stock levels, reorder points, supplier information, and tracking wastage.
- Order Management: Configuring table layouts, order taking workflows, and kitchen ticket routing.
- Customer Relationship Management (CRM): Setting up loyalty programs, customer profiles, and marketing capabilities.
- Reporting & Analytics: Defining key performance indicators (KPIs) and configuring custom reports.
- User Access & Permissions: Establishing user roles and assigning appropriate access levels for different staff members (e.g., cashiers, managers, kitchen staff).
- Network Configuration: Ensuring seamless network connectivity for all RIS components and potential integration with other business systems.
- Payment Gateway Integration: Connecting the RIS with preferred payment processors for secure and efficient transaction handling.
- Initial Data Population: Entering and verifying initial inventory, menu items, and customer data.
- User Training: Providing comprehensive training to restaurant staff on how to effectively operate and utilize the RIS functionalities.
- Testing & Quality Assurance: Conducting thorough testing of all installed modules and integrated hardware to ensure optimal performance and identify any issues.
- Post-Installation Support (Initial Phase): Offering immediate assistance and troubleshooting following the go-live date.
Who Needs Ris Installation & Configuration Service In Ivory Coast?
In Ivory Coast, organizations grappling with the complexities of managing their information systems, ensuring robust data security, optimizing network performance, and streamlining IT operations often find themselves in need of specialized RIS (Remote Infrastructure Services) installation and configuration services. These services are crucial for businesses looking to leverage modern IT infrastructure without the significant capital expenditure and in-house expertise required for on-premise solutions. This can include setting up and managing servers, networks, storage, security protocols, and cloud integrations.
| Department/Role | Key Needs Addressed by RIS Installation & Configuration | Specific RIS Services of Interest |
|---|---|---|
| IT Department/IT Manager | Server setup and maintenance, network architecture design, security implementation, software deployment, cloud integration, system monitoring, troubleshooting, capacity planning. | Server installation and configuration, firewall and VPN setup, network device management, cloud server provisioning, cybersecurity solutions, patch management, performance tuning. |
| Operations Department/COO | Ensuring business continuity, optimizing workflow efficiency, reliable access to critical systems, disaster recovery planning, scalability of IT resources. | High availability server setups, redundant network configurations, disaster recovery site setup, cloud-based application deployment, infrastructure monitoring and alerting. |
| Finance Department/CFO | Cost optimization for IT infrastructure, predictable IT expenditure, secure financial data management, efficient accounting and ERP system access. | Cloud-based financial software hosting, secure data storage solutions, managed IT services for cost predictability, network security for financial transactions. |
| Sales & Marketing Department | Reliable access to CRM and marketing automation tools, secure customer data management, scalable infrastructure for online campaigns and e-commerce. | Cloud-based CRM hosting, secure customer database management, scalable web server configurations, network bandwidth optimization for online services. |
| Human Resources Department/HR Manager | Secure employee data management, reliable access to HRIS and payroll systems, efficient onboarding processes. | Secure server infrastructure for HR data, cloud-based HR system deployment, network security for sensitive employee information. |
| Executive Management/CEO | Strategic IT alignment with business goals, cost-effective IT solutions, robust security to protect business reputation, scalability to support growth. | IT infrastructure strategy consultation, managed IT services for overall IT oversight, cybersecurity assessments and implementations, scalable cloud solutions. |
| Legal & Compliance Department | Ensuring data privacy regulations compliance (e.g., GDPR, local laws), secure data retention and archiving, audit trail management. | Secure data storage and access controls, compliance-focused server configurations, data encryption services, audit logging and reporting. |
Target Customers for RIS Installation & Configuration in Ivory Coast
- Small to Medium-sized Businesses (SMBs): Many SMBs in Ivory Coast lack dedicated IT departments or the resources to manage complex infrastructure. RIS services provide them with access to professional IT management, allowing them to focus on their core business.
- Start-ups and Emerging Companies: As new businesses rapidly scale, they require flexible and cost-effective IT solutions. RIS installation and configuration can quickly establish their infrastructure, enabling agile growth.
- Larger Enterprises with Distributed Operations: Companies with multiple branches or remote teams in Ivory Coast can benefit from centralized IT management and support through RIS, ensuring consistency and efficiency.
- Organizations Seeking Enhanced Data Security and Compliance: Businesses that handle sensitive data or operate in regulated industries require advanced security measures. RIS providers can implement and manage robust security frameworks.
- Companies Undergoing Digital Transformation: As Ivory Coast's economy embraces digitalization, many businesses are migrating to cloud-based solutions and modernizing their IT. RIS services are essential for this transition.
- Government Agencies and Public Sector Entities: These organizations often require secure, reliable, and scalable IT infrastructure to deliver public services. RIS can support their infrastructure needs and digital initiatives.
- Non-Governmental Organizations (NGOs) and Non-Profits: These entities often operate with limited budgets and require efficient and cost-effective IT solutions to manage their operations and outreach.
- Companies in Emerging Sectors: Industries like telecommunications, finance, e-commerce, and logistics are experiencing rapid growth and require sophisticated IT support for their operations.
Ris Installation & Configuration Service Process In Ivory Coast
This document outlines the standard workflow for RIS (Radiology Information System) Installation and Configuration services provided in Ivory Coast. It details the process from the initial client inquiry to the final execution and handover, ensuring a structured and efficient implementation.
| Phase | Stage | Description | Key Activities | Deliverables | Responsible Party |
|---|---|---|---|---|---|
| Inquiry & Initial Consultation | Understanding the client's current situation, needs, and objectives for a RIS. | Receiving client inquiry, initial discussion, needs assessment, preliminary scope definition. | Needs Assessment Report, Preliminary Scope Document, Proposal/Quotation. | Sales/Account Manager, Solution Architect |
| Proposal & Contract Negotiation | Formalizing the scope of work, timelines, and commercial terms. | Developing detailed proposal, pricing, contract drafting, negotiation, and signing. | Signed Contract, Detailed Project Plan (initial draft). | Sales/Account Manager, Legal Department |
| Detailed Requirements Gathering | Deep dive into specific workflows, data migration needs, and integration points. | On-site or remote workshops, interviews with stakeholders, workflow analysis, data analysis. | Detailed Requirements Specification Document, Data Migration Plan (initial). | Project Manager, Implementation Consultants, Client IT & Clinical Staff |
| System Design & Architecture | Designing the RIS architecture, database structure, and integration strategy. | Defining server requirements, network configuration, integration with existing systems (PACS, EMR), security protocols. | System Architecture Document, Integration Design Document, Security Plan. | Solution Architect, Technical Lead, Network Engineer |
| Hardware & Software Setup | Preparing the necessary hardware and installing the RIS software. | Server installation and configuration, network setup, RIS software installation, database setup. | Installed RIS Software Environment, Configured Servers. | Implementation Team, System Administrators |
| Configuration & Customization | Tailoring the RIS to meet the specific needs identified in the requirements phase. | Configuring user roles and permissions, setting up templates, defining reporting structures, customizing workflows. | Configured RIS System, Customization Documentation. | Implementation Consultants, Technical Lead |
| Data Migration | Transferring existing patient and RIS data into the new system. | Data extraction, transformation, validation, and loading into the new RIS. | Migrated Data, Data Migration Verification Report. | Data Migration Specialists, Implementation Consultants |
| Integration Testing | Ensuring seamless communication and data flow between RIS and other systems. | Testing integration points with PACS, EMR, billing systems, etc. | Integration Test Results Report. | Implementation Consultants, Technical Lead |
| User Acceptance Testing (UAT) | Client verification that the system meets their functional and operational requirements. | End-users performing tests based on predefined scenarios, defect reporting and resolution. | UAT Test Cases & Scenarios, UAT Sign-off Document. | Client End-Users, Project Manager, Implementation Consultants |
| Performance & Security Testing | Ensuring the system is robust, performant, and secure. | Load testing, stress testing, security vulnerability checks. | Performance Test Report, Security Audit Report. | Technical Lead, Quality Assurance Team |
| Training | Equipping end-users with the knowledge and skills to effectively use the RIS. | Conducting training sessions for administrators, radiologists, technicians, and administrative staff. | Trained Users, Training Materials, Training Completion Report. | Training Specialists, Implementation Consultants |
| Go-Live Preparation | Final checks and readiness assessment before launching the system. | Final system checks, data validation, user account activation, cutover planning. | Go-Live Checklist, Cutover Plan. | Project Manager, Implementation Team |
| Go-Live | The official launch of the RIS into the production environment. | Switching from the old system (if applicable) to the new RIS. | Live RIS System. | Implementation Team, Client IT Department |
| Post-Go-Live Support | Providing immediate assistance and troubleshooting after the system is live. | On-site or remote support, bug fixing, issue resolution. | Resolved Issues Log, Support Tickets. | Support Team, Implementation Consultants |
| System Handover & Documentation | Formally transferring the system and all related documentation to the client. | Final project review, handover of all system documentation, warranty information. | Final Project Report, System Administration Manual, User Manuals, As-Built Documentation. | Project Manager, Implementation Team |
| Ongoing Maintenance & Optimization | Ensuring the system remains operational and is continuously improved. | Regular system updates, performance monitoring, further customization based on evolving needs. | Maintenance and Support Agreement, Performance Reports. | Support Team, Account Manager |
RIS Installation & Configuration Service Process
- The process is designed to be collaborative, ensuring the client's specific needs and existing infrastructure are thoroughly addressed.
- Clear communication and documentation are maintained throughout each stage.
- The final goal is a fully functional RIS implemented according to best practices and client requirements.
Ris Installation & Configuration Service Cost In Ivory Coast
The cost of RIS (Radiology Information System) installation and configuration services in Ivory Coast can vary significantly based on several factors. These factors influence the overall project scope, complexity, and the resources required by the service provider. Understanding these elements is crucial for budgeting and obtaining accurate quotes. Local currency for pricing is primarily the West African CFA franc (XOF).
| Service Component | Estimated Range (XOF) | Notes |
|---|---|---|
| Basic RIS Installation & Configuration | 500,000 - 1,500,000 | For smaller clinics or single departments with standard features. |
| Standard RIS Installation & Configuration (Mid-size facility) | 1,000,000 - 3,000,000 | Includes basic integration, limited customization, and standard training for a moderate number of users. |
| Advanced RIS Installation & Configuration (Large hospital/network) | 2,500,000 - 8,000,000+ | Comprehensive services, complex integrations (PACS, EMR), significant customization, extensive data migration, and in-depth training. |
| Data Migration (per GB/record) | 10,000 - 50,000 | Highly dependent on data format and cleanliness. |
| Integration with PACS/EMR (per integration) | 200,000 - 1,000,000+ | Complexity of APIs, middleware development, and testing. |
| Custom Report Development (per report) | 50,000 - 300,000 | Depends on complexity and data requirements. |
| User Training (per day/group) | 75,000 - 250,000 | Can be a significant cost for large user bases. |
Key Pricing Factors for RIS Installation & Configuration in Ivory Coast
- Scope of Services: This is the most impactful factor. Does the service include only installation and basic configuration, or does it encompass data migration, integration with existing Picture Archiving and Communication Systems (PACS) and Electronic Medical Records (EMR), custom report development, user training, and ongoing support?
- System Complexity & Size: The number of users, departments, workstations, and RIS modules (e.g., scheduling, billing, reporting, image management) directly affects the complexity and time required for installation and configuration.
- Vendor Expertise & Reputation: Established vendors with proven track records and specialized RIS expertise often command higher prices due to their reliability, efficiency, and comprehensive service offerings.
- Customization Requirements: If the RIS requires significant customization to align with specific workflows, reporting needs, or regulatory requirements in Ivory Coast, this will increase the cost.
- Integration with Existing Systems: Integrating the RIS with other healthcare IT systems like PACS, EMR/EHR, lab systems, or billing software adds complexity and often requires custom development or middleware, thus increasing the cost.
- Data Migration: The volume and complexity of existing patient and study data that needs to be migrated to the new RIS will impact the time and effort involved, and consequently, the cost.
- User Training: The number of users requiring training and the depth of training provided (basic operation vs. advanced features) will influence the overall service cost.
- Geographic Location & Site Readiness: While less of a direct cost driver for the software itself, on-site work for installation and configuration might incur travel and accommodation expenses if the location is remote. Site readiness (e.g., network infrastructure, hardware availability) can also indirectly affect project timelines and costs.
- Support & Maintenance Agreements: While not strictly installation cost, ongoing support and maintenance contracts are often bundled or offered alongside installation, and their terms can influence the initial project pricing discussions.
Affordable Ris Installation & Configuration Service Options
This service offers affordable installation and configuration for your Real-time Information System (RIS). We understand that implementing a new system can be a significant investment, so we've designed our packages to be cost-effective without compromising on quality. Our value bundles are structured to provide comprehensive solutions at a reduced price, and we employ several cost-saving strategies to ensure you get the most for your budget. Whether you need a basic setup or a more complex integration, we have options to suit your needs and financial considerations.
| Service Package | Description | Included Services | Starting Price (USD) |
|---|---|---|---|
| Basic RIS Setup | Ideal for smaller operations needing a straightforward RIS. | Core RIS software installation, basic data input, and initial user training. | $499 |
| Standard RIS Integration | For businesses requiring integration with existing systems. | Basic RIS setup plus integration with up to 2 existing software applications (e.g., CRM, accounting). | $899 |
| Advanced RIS Deployment | Comprehensive solution for larger organizations with complex workflows. | Standard integration plus custom workflow configuration, advanced reporting setup, and multi-site deployment. | $1499 |
| Custom RIS Solution | Tailored to unique business requirements and specialized integrations. | Bespoke installation and configuration based on a detailed needs assessment. | Contact Us for Quote |
Key Benefits of Our Affordable RIS Installation & Configuration Service
- Cost-effective pricing models tailored to various budgets.
- Expert installation by certified RIS professionals.
- Comprehensive configuration to meet your specific operational needs.
- Streamlined implementation for faster system deployment.
- Ongoing support options to ensure smooth system operation.
- Focus on maximizing ROI through efficient setup and optimization.
Verified Providers In Ivory Coast
In the pursuit of quality healthcare, identifying verified providers is paramount. In Ivory Coast, Franance Health stands out as a leading organization whose credentials reflect a commitment to excellence, patient safety, and ethical practice. This document outlines why choosing Franance Health-affiliated providers is the most advantageous decision for individuals seeking reliable and high-standard medical services.
| Credential Category | Franance Health Verification Standard | Benefit to Patients |
|---|---|---|
| Medical Licenses | Mandatory verification of current and valid medical licenses from the relevant Ivorian authorities. | Ensures providers are legally qualified and authorized to practice medicine. |
| Educational Qualifications | Verification of diplomas, degrees, and specialized training from recognized institutions. | Confirms providers possess the necessary academic foundation and expertise. |
| Professional Experience | Thorough review of past employment and practice history, including references. | Guarantees providers have practical experience and a proven track record. |
| International Standards Compliance | Partnerships with facilities that meet or exceed internationally recognized healthcare accreditation benchmarks. | Offers assurance of high-quality facilities, equipment, and operational procedures. |
| Patient Feedback Mechanisms | Implementation of structured systems for collecting and acting upon patient feedback. | Demonstrates a commitment to responsive and patient-focused care. |
Franance Health Credentials: Pillars of Excellence
- Accreditation and Certification: Franance Health rigorously vets all its partner healthcare facilities and individual practitioners. This involves adherence to international quality standards, often including certifications from recognized bodies that audit clinical processes, patient care protocols, and facility management.
- Rigorous Practitioner Vetting: All healthcare professionals associated with Franance Health undergo a comprehensive background check. This includes verification of medical licenses, educational qualifications, professional experience, and a review of their practice history to ensure they meet the highest standards of competence and ethical conduct.
- Patient-Centric Approach: Franance Health prioritizes patient satisfaction and well-being. This commitment is reflected in the training and operational guidelines of its affiliated providers, who are expected to deliver empathetic, transparent, and personalized care.
- Adherence to Ethical Standards: A cornerstone of Franance Health's mission is the promotion of ethical medical practices. Providers are expected to uphold principles of informed consent, patient confidentiality, and fairness in all their dealings.
- Continuous Quality Improvement: Franance Health fosters a culture of continuous improvement among its network. This involves regular performance reviews, feedback mechanisms, and ongoing professional development opportunities for its healthcare providers to stay abreast of the latest medical advancements and best practices.
Scope Of Work For Ris Installation & Configuration Service
This Scope of Work (SOW) outlines the services to be provided for the installation and configuration of the new Radiographic Imaging System (RIS). The objective is to ensure a successful deployment, seamless integration with existing hospital infrastructure, and optimal functionality of the RIS for efficient radiographic workflow management. This document details the technical deliverables, standard specifications, and project phases involved in this service engagement. The vendor will be responsible for all aspects of the RIS installation and configuration, from hardware setup to software deployment and user training, adhering to the outlined technical specifications and industry best practices.
| Deliverable | Description | Technical Specification / Standard |
|---|---|---|
| RIS Server & Workstation Hardware Installation | Physical installation of all RIS server(s), workstations, and associated peripherals (e.g., barcode scanners, printers). Includes unpacking, placement, securing, and initial power-on checks. | Server: Rack-mountable, redundant power supplies. Workstations: High-resolution medical-grade monitors (minimum 2MP for diagnostic), ergonomic keyboard/mouse. All hardware to meet or exceed vendor's minimum specifications. Adherence to hospital's IT hardware standards and physical security protocols. |
| Network Cabling and Connectivity | Installation and configuration of network cabling to connect RIS components (servers, workstations, PACS, modalities) to the hospital's network infrastructure. Includes testing of all network connections. | Ethernet Cat 6a or higher cabling. All connections to be clearly labeled. Network ports to be configured according to hospital's network security policies (VLANs, IP addressing). Compliance with DICOM network standards for communication with imaging modalities. |
| RIS Software Deployment | Installation of the RIS software application on designated servers and workstations. Includes database setup, application services, and client installations. | Latest stable version of the RIS software as per contract. Database to be configured for optimal performance and scalability. All necessary software licenses to be validated and installed. |
| RIS Configuration and Customization | Configuration of RIS modules, user roles, permissions, workflows, reporting templates, HL7 interfaces, and DICOM settings. Tailoring the system to meet specific departmental requirements and clinical workflows. | User roles and permissions to adhere to hospital's HR policies and HIPAA regulations. HL7 interfaces to be configured according to IHE profiles and hospital's HL7 v2.x messaging standards. DICOM configuration to ensure compatibility with all connected modalities and PACS. Customizable templates for reports and requisitions. |
| Integration with PACS and EMR/HIS | Establishment and testing of seamless integration between the RIS, Picture Archiving and Communication System (PACS), and Electronic Medical Record/Hospital Information System (EMR/HIS) via HL7 and DICOM protocols. | HL7 v2.x messages for patient demographics, orders, and results. DICOM Worklist and MPPS integration. Validation of data flow and consistency across systems. Compliance with relevant IHE profiles (e.g., SWF, PIV, SC. |
| Modality Integration (DICOM) | Configuration of DICOM connections for all supported imaging modalities (X-ray, CT, MRI, Ultrasound, etc.) to send images to PACS and receive worklists from RIS. | DICOM Conformance Statements for all modalities to be reviewed. Configuration of AE Titles, IP addresses, ports, and DICOM services (C-STORE, C-FIND, C-MOVE, N-ACTION for MPPS). Testing of image acquisition and worklist retrieval. |
| User Acceptance Testing (UAT) Plan & Execution | Development and execution of a comprehensive UAT plan to validate system functionality and workflow adherence from an end-user perspective. | UAT plan to cover all critical RIS functions. Test scripts to be signed off by key stakeholders. Defect tracking and resolution process to be clearly defined. Successful UAT sign-off required for project completion. |
| User Training Materials and Delivery | Development and delivery of comprehensive training materials and sessions for end-users (radiologists, technologists, administrators, support staff). | Role-based training curriculum. User manuals, quick reference guides, and online training modules. Hands-on training sessions conducted in a simulated or live environment. Training attendance and competency assessments. |
| System Documentation and Handover | Provision of all necessary system documentation, including installation guides, configuration details, network diagrams, troubleshooting guides, and warranty information. | Complete and up-to-date documentation. Format to be agreed upon (e.g., digital PDF). Formal handover meeting and sign-off. |
| Post-Installation Support Plan | Definition of the post-installation support period, including response times, issue escalation procedures, and available support channels. | Defined warranty period and extended support options. Service Level Agreement (SLA) for support response and resolution times. Clear escalation path for critical issues. |
Project Phases and Key Activities
- Phase 1: Planning and Design
- Phase 2: Hardware Installation and Cabling
- Phase 3: Software Installation and Configuration
- Phase 4: Integration and Testing
- Phase 5: User Training and Handover
- Phase 6: Post-Installation Support
Service Level Agreement For Ris Installation & Configuration Service
This Service Level Agreement (SLA) outlines the performance standards, response times, and uptime guarantees for the RIS Installation & Configuration Service. This SLA is an addendum to the Master Services Agreement (MSA) between [Your Company Name] (hereinafter referred to as "Provider") and [Client Company Name] (hereinafter referred to as "Client").
| Service Component | Uptime Guarantee | Response Time (Business Hours) | Resolution Time Target (Business Hours) |
|---|---|---|---|
| RIS Software Availability (excluding scheduled maintenance) | 99.5% | 2 Business Hours | 8 Business Hours (for critical issues) |
| Initial Installation & Basic Configuration | N/A (Project-based timeline) | 1 Business Day (for initial consultation after SOW approval) | As per SOW |
| Configuration of standard modules (e.g., user roles, basic workflows) | N/A (Part of installation/configuration) | 4 Business Hours | 24 Business Hours |
| Troubleshooting installation/configuration related errors | N/A (Covered by Uptime Guarantee during operation) | 1 Business Hour | 4 Business Hours (for critical issues) |
Definitions
- Installation & Configuration Service: Refers to the initial setup, deployment, and basic configuration of the RIS (Radiology Information System) software as specified in the agreed-upon Statement of Work (SOW).
- Uptime: Refers to the percentage of time the RIS software is available and operational for use by the Client's authorized users.
- Downtime: Refers to the period during which the RIS software is unavailable or not operational.
- Business Hours: Refers to the hours between 9:00 AM and 5:00 PM, Monday through Friday, excluding national holidays.
- Response Time: The maximum time allowed for the Provider to acknowledge a reported issue and begin working on a resolution.
- Resolution Time: The maximum time allowed for the Provider to resolve a reported issue. This may vary based on the severity of the issue.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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