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Verified Service Provider in Guinea
Digital X-Ray Installation Service (Fixed DR) in Guinea
Engineering Excellence & Technical Support
Digital X-Ray Installation Service (Fixed DR) High-standard technical execution following OEM protocols and local regulatory frameworks.
Expert Installation of Fixed DR Systems
We provide end-to-end installation of fixed Digital Radiography (DR) systems across Guinea, ensuring optimal imaging performance and minimal disruption to your healthcare facility's workflow. Our certified technicians adhere to strict international standards, guaranteeing a secure and efficient setup.
Tailored Site Assessment & Integration
Our service includes a comprehensive site assessment to identify the ideal placement and integration of your fixed DR system. We meticulously plan for power, networking, and radiation shielding requirements, ensuring seamless compatibility with existing infrastructure and regulatory compliance in Guinea.
Precision Calibration & Quality Assurance
Following installation, our specialists perform rigorous calibration and quality assurance checks on all components of your fixed DR system. This guarantees accurate image acquisition, reliable performance, and compliance with all local healthcare regulations, empowering your medical professionals with high-quality diagnostic tools.
What Is Digital X-ray Installation Service (Fixed Dr) In Guinea?
Digital X-Ray Installation Service (Fixed DR) in Guinea refers to the comprehensive process of procuring, installing, and commissioning fixed Digital Radiography (DR) systems within healthcare facilities across the Republic of Guinea. This service ensures that medical institutions are equipped with modern, direct digital imaging technology, replacing traditional film-based radiography. It encompasses the entire lifecycle from site assessment and preparation to system integration, calibration, and initial operator training. The objective is to enhance diagnostic accuracy, improve workflow efficiency, and reduce radiation exposure for both patients and healthcare professionals.
| Who Needs This Service? | Typical Use Cases |
|---|---|
| Hospitals (Public and Private) | General Radiography (Chest X-ray, skeletal imaging, abdominal imaging) |
| Clinics and Diagnostic Centers | Trauma and Emergency Care |
| Specialized Medical Centers (e.g., Orthopedics, Cardiology) | Routine diagnostic imaging for various medical conditions |
| Government Health Initiatives and Projects | Pre-employment medical examinations |
| Remote or Underserved Healthcare Facilities seeking modernization | Screening programs (e.g., tuberculosis screening) |
Key Components of Digital X-Ray Installation Service (Fixed DR):
- Site Survey and Preparation: Assessing existing infrastructure (power, space, shielding, network connectivity) and preparing the installation site to meet DR system requirements.
- Hardware Installation: Physical mounting and connection of the DR detector (flat panel), X-ray generator, collimator, patient table, upright stand, and control console.
- Software Configuration and Integration: Installation and configuration of the Digital Imaging and Communications in Medicine (DICOM) compliant Picture Archiving and Communication System (PACS) and/or Radiology Information System (RIS), as well as image acquisition software.
- Network Integration: Connecting the DR system to the hospital's local area network (LAN) for seamless data transfer to PACS/RIS and other authorized workstations.
- Calibration and Quality Assurance (QA): Performing precise calibration of the DR detector and X-ray generator to ensure optimal image quality and dose accuracy, followed by rigorous QA testing.
- System Testing and Validation: Conducting comprehensive tests of all system functionalities, including image acquisition, processing, storage, and retrieval.
- Operator Training: Providing hands-on training for radiographers and radiologists on the operation of the DR system, image acquisition protocols, and basic troubleshooting.
- Post-Installation Support: Offering initial technical support and troubleshooting to address any immediate issues that may arise after commissioning.
- Regulatory Compliance: Ensuring the installation adheres to national healthcare regulations and safety standards applicable in Guinea.
Who Needs Digital X-ray Installation Service (Fixed Dr) In Guinea?
Fixed Digital Radiography (DR) X-ray systems offer significant advantages over traditional film-based systems and older computed radiography (CR) solutions, including faster image acquisition, improved image quality, reduced radiation dose, and enhanced workflow efficiency. The installation of these sophisticated systems requires specialized expertise and adherence to stringent medical imaging standards. Therefore, medical facilities in Guinea seeking to upgrade their diagnostic imaging capabilities or establish new radiology departments are the primary beneficiaries of professional fixed DR X-ray installation services.
| Department | Specific Needs & Applications of Fixed DR | Benefits of Professional Installation |
|---|---|---|
| Radiology Department | General radiography (chest, abdomen, limbs), trauma imaging, interventional radiology (with fluoroscopy integration). High throughput requirements. | Ensures optimal image quality for accurate diagnosis, compliance with safety regulations, efficient workflow integration with PACS/RIS, and reliable system uptime. |
| Emergency Department (ER) | Rapid imaging for trauma, fractures, and acute conditions. Immediate availability of diagnostic images for critical decision-making. | Minimizes patient waiting times, allows for faster patient throughput, and provides high-quality images in a high-pressure environment. |
| Orthopedics Department | Detailed imaging of bones, joints, and skeletal structures for diagnosis, pre-operative planning, and post-operative follow-up. | Provides superior spatial resolution for subtle fracture detection and precise anatomical visualization. |
| Pulmonology/Chest Medicine | Diagnosis of lung diseases, pneumonia, tuberculosis, and other respiratory conditions. High-quality chest X-rays are essential. | Offers excellent image contrast and detail for visualizing lung parenchyma and detecting subtle abnormalities. |
| Internal Medicine/General Medicine | Routine diagnostic imaging for a wide range of conditions, including abdominal complaints, bone pain, and screening. | Cost-effective and efficient for general diagnostic imaging needs. |
| Surgical Departments | Pre-operative assessment of fractures or anatomical abnormalities, intra-operative imaging (if applicable), and post-operative evaluation. | Ensures accurate pre-surgical planning and aids in monitoring surgical outcomes. |
Target Customers and Departments Requiring Fixed DR X-ray Installation Services in Guinea
- Hospitals (Public and Private)
- Specialty Clinics (e.g., Orthopedics, Cardiology, Pulmonology)
- Diagnostic Imaging Centers
- Mobile X-ray Units (equipped with fixed DR)
- Research Institutions with Imaging Facilities
- Government Health Ministries/Agencies (for public health initiatives)
Digital X-ray Installation Service (Fixed Dr) Process In Guinea
This document outlines the workflow for the Digital X-Ray Installation Service (Fixed DR) in Guinea, from initial inquiry to final execution. The process is designed to ensure a smooth and efficient installation of Digital Radiography (DR) systems.
| Phase | Step | Description | Key Activities | Responsible Party | Deliverables/Outcomes |
|---|---|---|---|---|---|
| Phase 1: Inquiry and Initial Consultation | 1.1 Client Inquiry | Initial contact from a healthcare facility in Guinea interested in a Fixed DR installation. | Receive and log inquiry, gather basic requirements (e.g., type of facility, existing infrastructure, number of units). | Client, Sales Team | Inquiry logged, basic needs identified. |
| Phase 1: Inquiry and Initial Consultation | 1.2 Preliminary Discussion | Discuss client's needs, budget, and potential DR system configurations. | Provide information on available DR solutions, answer initial questions, schedule a follow-up. | Sales Team, Client | Understanding of client's high-level requirements and expectations. |
| Phase 2: Site Assessment and Planning | 2.1 Site Visit Scheduling | Arrange a visit to the healthcare facility for a detailed assessment. | Coordinate with client for convenient dates and times. | Sales Team, Project Manager, Client | Confirmed date and time for site assessment. |
| Phase 2: Site Assessment and Planning | 2.2 On-site Assessment | Evaluate the physical space, power supply, network infrastructure, and existing X-ray room suitability. | Measure space, check electrical capacity, assess network connectivity, identify any structural modifications needed, document radiation shielding requirements. | Technical Engineer, Project Manager, Client | Detailed site assessment report, identification of all installation prerequisites and potential challenges. |
| Phase 2: Site Assessment and Planning | 2.3 System Design and Configuration | Determine the optimal DR system configuration based on site assessment and client needs. | Select specific DR detector, workstation, PACS integration, and any ancillary equipment. | Technical Team, Sales Team | Proposed system configuration and layout. |
| Phase 3: Proposal and Agreement | 3.1 Proposal Generation | Create a comprehensive proposal outlining the scope of work, system details, pricing, and timeline. | Include system specifications, installation plan, training schedule, warranty, and payment terms. | Sales Team, Project Manager | Formal proposal document. |
| Phase 3: Proposal and Agreement | 3.2 Proposal Review and Negotiation | Client reviews the proposal, and discussions are held for any necessary adjustments. | Address client queries, negotiate terms if required. | Client, Sales Team | Agreement on proposal terms. |
| Phase 3: Proposal and Agreement | 3.3 Contract Signing and Payment | Finalize the agreement and secure initial payment. | Sign contract, process down payment as per agreement. | Client, Finance Department, Sales Team | Signed contract, initial payment received. |
| Phase 4: Pre-Installation Preparation | 4.1 Equipment Procurement and Logistics | Order and arrange for the shipment of the DR system components to Guinea. | Coordinate with manufacturers, manage customs clearance and transportation. | Procurement Team, Logistics Partner | DR system components en route or at destination. |
| Phase 4: Pre-Installation Preparation | 4.2 Site Preparation | Carry out any necessary civil works or structural modifications identified during the site assessment. | Electrical upgrades, wall reinforcements, radiation shielding adjustments. | Client, Local Contractors (if applicable), Project Manager | Site ready for equipment installation. |
| Phase 4: Pre-Installation Preparation | 4.3 Pre-Installation Training (Optional) | Provide foundational training to client's technical staff on basic system understanding. | Introduce concepts of digital radiography and the specific system being installed. | Technical Trainer, Client Staff | Client staff have basic system awareness. |
| Phase 5: Installation and Configuration | 5.1 Equipment Delivery and Unpacking | Receive and carefully unpack all DR system components at the installation site. | Inspect for any transit damage. | Installation Team, Client Representatives | All components delivered and visually inspected. |
| Phase 5: Installation and Configuration | 5.2 System Installation | Physically install the DR detector, workstation, and related peripherals. | Mount detector, connect cables, set up workstation and accessories. | Installation Team | DR system hardware physically installed. |
| Phase 5: Installation and Configuration | 5.3 Software Installation and Configuration | Install and configure the DR software and any necessary drivers. | Install operating system, DR acquisition software, network settings. | Installation Team | DR software installed and configured. |
| Phase 5: Installation and Configuration | 5.4 Integration with Existing Systems (PACS/RIS) | Integrate the new DR system with the facility's existing Picture Archiving and Communication System (PACS) and/or Radiology Information System (RIS). | Configure network protocols, test data transfer. | Installation Team, IT Department | Successful integration with PACS/RIS. |
| Phase 6: Testing and Validation | 6.1 System Functionality Testing | Perform comprehensive tests to ensure all components are functioning correctly. | Test image acquisition, processing, display, and data storage. | Installation Team | All system functions verified. |
| Phase 6: Testing and Validation | 6.2 Image Quality Assessment | Acquire test images to evaluate image quality and diagnostic efficacy. | Perform phantom scans and assess image parameters against benchmarks. | Installation Team, Radiologist (client representative) | Images meet quality standards. |
| Phase 6: Testing and Validation | 6.3 User Acceptance Testing (UAT) | Client's authorized personnel verify the system's functionality and performance. | Users perform typical tasks and confirm system meets their requirements. | Client's Technical Staff and Radiologists, Installation Team | Client sign-off on UAT. |
| Phase 7: Training and Handover | 7.1 Operator Training | Provide comprehensive training to the end-users (radiographers, technicians) on operating the DR system. | Cover image acquisition, patient positioning, system settings, troubleshooting. | Technical Trainer | Operators proficient in using the DR system. |
| Phase 7: Training and Handover | 7.2 Technical Maintenance Training | Train client's technical staff on basic maintenance and troubleshooting procedures. | Cover routine checks, software updates, common error resolution. | Technical Trainer | Client technical staff equipped for basic maintenance. |
| Phase 7: Training and Handover | 7.3 Final Handover | Formally hand over the installed and validated DR system to the client. | Provide all documentation, warranties, and support contact information. | Project Manager, Client Representative | System officially transferred to client. Project closure documentation. |
| Phase 8: Post-Installation Support | 8.1 Warranty Period | Provide ongoing support and maintenance as per the warranty agreement. | Address any issues or defects that arise during the warranty period. | Support Team, Technical Engineers | System functioning optimally under warranty. |
| Phase 8: Post-Installation Support | 8.2 Planned Maintenance (Optional) | Offer ongoing maintenance contracts for continued optimal performance. | Schedule regular service visits for checks and preventative maintenance. | Service Team | Long-term system reliability. |
| Phase 8: Post-Installation Support | 8.3 Follow-up and Feedback | Conduct follow-up calls or visits to ensure client satisfaction and gather feedback. | Address any lingering concerns and identify areas for improvement. | Account Manager, Project Manager | Client satisfaction confirmed, feedback gathered for service improvement. |
Digital X-Ray Installation Service (Fixed DR) Workflow in Guinea
- Phase 1: Inquiry and Initial Consultation
- Phase 2: Site Assessment and Planning
- Phase 3: Proposal and Agreement
- Phase 4: Pre-Installation Preparation
- Phase 5: Installation and Configuration
- Phase 6: Testing and Validation
- Phase 7: Training and Handover
- Phase 8: Post-Installation Support
Digital X-ray Installation Service (Fixed Dr) Cost In Guinea
Installing a Fixed Digital Radiography (DR) X-ray system in Guinea involves a range of costs influenced by several key factors. These include the specific model and brand of the DR system, the complexity of the installation site, the need for any structural modifications to the room, the cost of associated software and networking, and the expertise of the installation technicians. The overall price is also subject to import duties, taxes, and currency exchange rates. While specific pricing can fluctuate, we can provide a general overview of the pricing factors and estimated cost ranges in Guinean Francs (GNF).
| Service Component | Estimated Cost Range (GNF - Guinean Francs) |
|---|---|
| Fixed DR System (Equipment Only) | 50,000,000 - 200,000,000+ |
| Room Preparation & Modifications (if needed) | 10,000,000 - 50,000,000+ |
| Installation, Calibration & Basic Training | 5,000,000 - 15,000,000 |
| Software (Acquisition, PACS integration) | 10,000,000 - 30,000,000+ |
| Import Duties, Taxes & Logistics | 20% - 40% of CIF value (estimate, highly variable) |
| Extended Warranty & Support (Annual) | 2,000,000 - 10,000,000+ |
| Total Estimated Project Cost | 100,000,000 - 350,000,000+ |
Key Pricing Factors for Fixed DR X-ray Installation in Guinea:
- DR System Model & Brand: High-end, feature-rich DR systems from reputable international manufacturers will generally command higher prices than more basic models. Brand reputation, image quality, and advanced functionalities contribute to this.
- Room Preparation & Structural Modifications: The existing X-ray room may require upgrades such as shielding (lead lining), electrical work, ventilation, and potentially structural reinforcement to accommodate the DR detector and generator. The extent of these modifications directly impacts the cost.
- Detector Type & Size: Different types of DR detectors (e.g., wireless vs. tethered, cesium iodide vs. silicon) and their sizes (e.g., 14x17 inches, 17x17 inches) will have varying price points.
- X-ray Generator & Tube: The compatibility and power of the existing or newly purchased X-ray generator and tube with the DR system are crucial. Upgrades to these components add to the overall cost.
- Software & PACS Integration: The cost of the DR acquisition software, picture archiving and communication system (PACS), and any necessary image viewing or reporting software is a significant component. Integration with existing hospital IT infrastructure is also a consideration.
- Installation & Training: Professional installation by certified technicians is essential. This often includes system calibration, testing, and comprehensive training for radiographers and medical staff on operating the new equipment and software. The location within Guinea can also influence travel costs for technicians.
- Import Duties, Taxes, & Logistics: As a specialized medical device, DR systems are subject to import duties, taxes, and customs clearance procedures in Guinea, which can add a substantial percentage to the base equipment cost. Shipping and freight costs also contribute.
- Warranty & Support: The duration and comprehensiveness of the warranty and ongoing technical support offered by the vendor will be factored into the pricing.
- Ancillary Equipment: This can include items like patient positioning aids, radiation protection garments, and potentially a UPS (Uninterruptible Power Supply) for the system.
Affordable Digital X-ray Installation Service (Fixed Dr) Options
Our Affordable Digital X-Ray Installation Service focuses on providing cost-effective Fixed Digital Radiography (DR) solutions for your medical facility. We understand that upgrading your imaging technology is a significant investment, and we're committed to making it accessible without compromising quality or functionality. Our service encompasses the entire installation process, from consultation and site assessment to equipment setup, calibration, and initial training, ensuring a seamless transition to digital imaging. We prioritize Fixed DR systems due to their lower initial cost and long-term reliability compared to some mobile solutions, making them ideal for high-volume diagnostic needs.
| Value Bundle Option | Included Services & Equipment | Estimated Cost Savings | Ideal For |
|---|---|---|---|
| Essential Starter Bundle | Fixed DR Detector (Mid-range), Basic X-ray Generator, Acquisition Workstation, Standard Installation, Basic Training | 10-15% below market average for comparable systems. | Smaller clinics, new practices, or facilities with budget constraints seeking a reliable entry into digital radiography. |
| Performance Plus Bundle | High-Resolution Fixed DR Detector, Advanced X-ray Generator, Integrated PACS Viewer, Comprehensive Installation, Extended Training | 15-20% below market average for comparable systems. | Practices with higher patient volumes, demanding more detailed imaging, or seeking enhanced workflow efficiency. |
| Value Upgrade Bundle | Refurbished or Certified Pre-Owned Fixed DR Detector (High-Quality), New X-ray Generator, Standard Workstation, Full Installation, Basic Training | 20-25% below market average for brand new equivalent systems. | Facilities looking for significant cost reduction without compromising on the core functionality of a high-quality imaging system. |
Key Components of Our Affordable Fixed DR Installation Service
- Expert Consultation & Site Assessment: Understanding your specific needs, workflow, and facility layout to recommend the most suitable Fixed DR system and installation plan.
- High-Quality Fixed DR System Sourcing: Partnering with reputable manufacturers to offer reliable and performant Fixed DR detectors, X-ray generators, and acquisition workstations at competitive prices.
- Professional Installation & Integration: Certified technicians will meticulously install and integrate all components, ensuring optimal performance and compliance with safety regulations.
- Calibration & Quality Assurance: Thorough calibration of the system to guarantee accurate image acquisition and consistent diagnostic quality.
- Basic User Training: Providing essential training for your radiographers and technicians on operating the new Fixed DR system and its software.
- Post-Installation Support: Offering initial troubleshooting and support to address any immediate concerns and ensure a smooth operational start.
Verified Providers In Guinea
In Guinea's evolving healthcare landscape, identifying trustworthy and qualified medical professionals is paramount for ensuring optimal patient outcomes. Franance Health stands out as a leading platform dedicated to verifying healthcare providers, offering a robust credentialing process that instills confidence in both patients and healthcare institutions. This verification goes beyond a simple registration; it involves a thorough examination of qualifications, licenses, experience, and adherence to ethical standards. By choosing Franance Health-verified providers, you are opting for a level of assurance that prioritizes safety, competence, and quality of care.
| Provider Type | Verification Criteria | Benefit for Patients |
|---|---|---|
| Doctors (General Practitioners & Specialists) | Medical degree, license to practice, specialization certificates, proof of continuing medical education (CME) | Access to highly qualified and specialized medical expertise, assurance of up-to-date medical knowledge. |
| Nurses (Registered & Licensed Practical) | Nursing degree/diploma, professional nursing license, relevant certifications (e.g., BLS, ACLS) | Skilled and compassionate nursing care, adherence to patient care protocols. |
| Pharmacists | Pharmacy degree, professional pharmacy license, good standing with pharmacy council | Accurate dispensing of medications, expert advice on drug interactions and usage. |
| Laboratory Technicians | Relevant degree/diploma in medical laboratory science, certification, experience in diagnostic testing | Reliable and accurate laboratory results, contributing to effective diagnosis and treatment. |
| Radiologists/Radiographers | Medical degree with specialization in radiology or equivalent, relevant licensing and certification | Expert interpretation of medical imaging, safe and effective use of imaging equipment. |
Why Franance Health Credentials Represent the Best Choice:
- Rigorous Vetting Process: Franance Health employs a multi-stage verification system, scrutinizing educational background, professional licenses, work history, and any relevant certifications. This comprehensive approach minimizes the risk of encountering unqualified practitioners.
- Commitment to Quality: Verification signifies adherence to established professional standards and best practices. This focus on quality ensures that providers are up-to-date with the latest medical advancements and committed to delivering excellent patient care.
- Enhanced Patient Safety: Patient safety is the cornerstone of Franance Health's mission. Verified providers have demonstrated a commitment to ethical conduct and patient well-being, providing a safer healthcare experience for all.
- Increased Trust and Transparency: The Franance Health badge acts as a trusted mark, empowering patients to make informed decisions about their healthcare. It fosters transparency within the healthcare system, building stronger relationships between patients and providers.
- Access to Competent Professionals: By streamlining the search for reliable healthcare professionals, Franance Health connects you with a network of competent and credible doctors, nurses, specialists, and allied health professionals across Guinea.
- Continuous Monitoring: Beyond initial verification, Franance Health often engages in ongoing monitoring of providers, ensuring continued adherence to their high standards and addressing any emerging concerns.
Scope Of Work For Digital X-ray Installation Service (Fixed Dr)
This Scope of Work (SOW) outlines the services required for the installation of a fixed Digital Radiography (DR) system. It details the technical deliverables and standard specifications to ensure a successful and compliant implementation. The objective is to integrate the DR system seamlessly into the existing radiology workflow, providing high-quality digital imaging capabilities.
| Specification Category | Description | Standard/Requirement | Verification Method |
|---|---|---|---|
| DR Detector Panel | Type of Detector (e.g., Cesium Iodide, Gadolinium Oxysulfide) | Manufacturer's Approved Model | Visual Inspection, Manufacturer Datasheet Review |
| Detector Size & Resolution | Pixel Pitch, Spatial Resolution | As per manufacturer's specifications, meeting clinical needs | Visual Inspection, Manufacturer Datasheet Review |
| Acquisition Workstation | Operating System, CPU, RAM, Storage | Minimum specifications defined by DR vendor, capable of real-time image acquisition and processing | System Configuration Review |
| Image Acquisition Software | User Interface, Image Processing Algorithms | Latest stable version provided by manufacturer, compliant with DICOM standards | Software Demonstration, User Feedback |
| PACS Integration | DICOM Conformance Statement, Network Protocols | Full DICOM 3.0 compliance for Storage and Query/Retrieve, secure network configuration | Connectivity Test, DICOM Conformance Test Tool |
| X-ray Generator Interface | Interface Type (e.g., DR ready, UHC), Power Output | Compatible with existing generator, meeting power requirements for DR operation | Visual Inspection, Generator Manual Review |
| Ergonomics & Safety | Detector Mounting, Patient Positioning Aids, Radiation Shielding | Secure and stable mounting, appropriate aids for patient comfort and positioning, compliant with radiation safety regulations | Physical Inspection, Radiation Safety Officer Sign-off |
| Performance | Image Acquisition Time, Image Quality | Meets manufacturer's performance benchmarks, passes clinical acceptance criteria | Acquisition Time Measurement, Phantom Imaging, Radiologist Review |
| Calibration & QA | Initial Calibration, Daily/Weekly QA Protocols | Performed according to manufacturer's guidelines and regulatory requirements | QA Phantom Testing, Calibration Report Review |
Technical Deliverables
- Fully installed and configured fixed DR detector panel(s).
- Installed and calibrated DR acquisition workstation.
- Integrated PACS connectivity for image transfer and storage.
- Installed and configured X-ray generator interface (if applicable).
- Installed and tested positioning aids and accessories.
- User training sessions for radiographers and radiologists.
- System documentation, including user manuals, technical specifications, and warranty information.
- Post-installation quality assurance (QA) testing and reporting.
- Final system handover and sign-off.
Service Level Agreement For Digital X-ray Installation Service (Fixed Dr)
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Digital X-Ray Installation Service (Fixed DR). This SLA applies to all customers who have purchased the Digital X-Ray Installation Service (Fixed DR) from [Your Company Name].
| Service Level Metric | Target | Measurement Period | Notes |
|---|---|---|---|
| Initial Response Time (Critical Issue) | 2 Business Hours | From the time of validated ticket submission | Applies to issues preventing core imaging functionality. |
| Initial Response Time (Non-Critical Issue) | 8 Business Hours | From the time of validated ticket submission | Applies to issues not impacting core imaging functionality. |
| Uptime Guarantee (Fixed DR System) | 99.5% | Monthly | Excludes scheduled maintenance and customer-caused issues. Uptime is calculated as (Total Minutes in Month - Downtime Minutes) / Total Minutes in Month. |
| Resolution Target (Critical Issue) | 8 Business Hours (from initial response) | From the time of validated ticket submission | Target for restoring core imaging functionality. Extended resolutions may require component replacement or on-site visit. |
| Resolution Target (Non-Critical Issue) | 24 Business Hours (from initial response) | From the time of validated ticket submission | Target for resolving non-critical issues. |
Key Definitions
- Installation Service (Fixed DR): The service provided by [Your Company Name] for the installation and initial configuration of a fixed digital radiography (DR) X-ray system.
- Downtime: Any period during which the installed Fixed DR system is unavailable for use due to a failure or malfunction that is directly attributable to the installation process or defects in the installed components covered by the installation warranty.
- Response Time: The time taken by [Your Company Name]'s technical support team to acknowledge a reported issue and initiate troubleshooting.
- Resolution Time: The time taken by [Your Company Name] to resolve an issue that causes Downtime.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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