Verified Service Provider in Guinea
PACS/RIS Migration & Integration in Guinea
Engineering Excellence & Technical Support
Data migration, interoperability and workflow integration for imaging IT. High-standard technical execution following OEM protocols and local regulatory frameworks.
Seamless PACS/RIS Interoperability Achieved
Successfully integrated a new PACS with the existing RIS across multiple healthcare facilities in Guinea, ensuring real-time data exchange and streamlined workflow for radiology departments. This involved complex HL7 and DICOM configuration and rigorous testing to guarantee data integrity and accessibility.
Data Migration & Standardization Excellence
Executed a secure and comprehensive migration of historical imaging data from legacy PACS to the new system, while standardizing data formats and metadata. This ensured that all previous patient records are readily searchable and usable, preserving critical diagnostic information.
Scalable & Resilient Infrastructure Deployment
Designed and deployed a robust and scalable PACS/RIS infrastructure tailored to the specific network conditions and resource constraints in Guinea. The solution prioritizes high availability, disaster recovery, and remote access capabilities to support a growing healthcare ecosystem.
What Is Pacs/ris Migration & Integration In Guinea?
PACS/RIS migration and integration in Guinea refers to the complex process of transitioning from existing Picture Archiving and Communication System (PACS) and Radiology Information System (RIS) infrastructures to new or consolidated platforms, and ensuring seamless interoperability between these systems and other healthcare IT environments within the Guinean healthcare landscape. This service encompasses the strategic planning, technical execution, and ongoing management required for data migration, system deployment, and the establishment of robust data exchange protocols. The primary objective is to enhance diagnostic imaging workflow efficiency, improve data accessibility for clinicians, support clinical decision-making, and facilitate adherence to evolving healthcare standards within Guinea.
| Who Needs PACS/RIS Migration & Integration? | Typical Use Cases in Guinea | |||||
|---|---|---|---|---|---|---|
| Public Healthcare Facilities: Ministry of Health hospitals, regional referral centers, and district hospitals seeking to modernize their diagnostic imaging departments, improve patient care, and enhance data management capabilities. Particularly relevant for facilities looking to centralize imaging services or adopt digital workflows for the first time. | Private Healthcare Providers: Clinics, diagnostic imaging centers, and private hospitals aiming to upgrade their IT infrastructure for competitive advantage, improve operational efficiency, and offer advanced diagnostic services. This includes groups of clinics looking to consolidate their imaging data. | Research and Academic Institutions: Medical schools and research centers requiring robust PACS/RIS for teaching, research purposes, and the management of large imaging datasets. This can also involve integrating imaging data for multi-site studies. | Healthcare IT Vendors: Companies providing PACS/RIS solutions or integration services to the Guinean market. They need this expertise to deploy and support their offerings effectively. | Government Health Initiatives: Public health programs focused on improving access to quality healthcare, disease surveillance, and evidence-based policy-making, which rely on accessible and well-managed medical imaging data. | ||
| Digital Transformation of Radiology Departments: Moving from film-based or fragmented digital systems to a fully integrated PACS/RIS for streamlined image acquisition, storage, retrieval, and reporting. | Consolidation of Imaging Services: Merging multiple departmental PACS/RIS into a single, enterprise-wide solution to reduce IT complexity, improve data consistency, and enable multi-site access to images and reports. | Interoperability with EHR/EMR Systems: Seamlessly integrating PACS/RIS with existing or new Electronic Health Records (EHRs) or Electronic Medical Records (EMR) to provide clinicians with a holistic view of patient information, including diagnostic images and reports directly within the patient chart. | Implementation of Vendor-Neutral Archives (VNA): Migrating from PACS to a VNA to store images from various imaging modalities and PACS, enabling greater flexibility, long-term archiving, and easier data sharing across different systems and institutions. | Enhancement of Tele-radiology Services: Establishing robust PACS/RIS infrastructure and interoperability to support remote interpretation of medical images, especially crucial for underserved areas in Guinea. | Data Standardization and Compliance: Ensuring that imaging data is stored, managed, and exchanged in a standardized format (e.g., DICOM, HL7) to meet regulatory requirements and facilitate data analysis and research. | Disaster Recovery and Data Archiving: Implementing secure, off-site backup and archival solutions for PACS/RIS data to ensure business continuity and compliance with retention policies. |
Key Components of PACS/RIS Migration & Integration:
- System Assessment and Planning: Thorough evaluation of current PACS/RIS functionalities, data volumes, network infrastructure, and user requirements. Development of a detailed migration roadmap, including timelines, resource allocation, and risk mitigation strategies.
- Data Migration: Secure and validated transfer of historical patient imaging data (DICOM objects) and associated RIS data (patient demographics, exam reports, scheduling information) from legacy systems to the new platform(s). This often involves data cleansing, transformation, and de-duplication.
- System Deployment and Configuration: Installation and configuration of new PACS and RIS software, hardware, and networking components. This includes setting up user roles, access controls, and workflow optimization.
- Interoperability and Integration: Establishing secure interfaces (e.g., HL7, DICOM) to enable data exchange with Electronic Health Records (EHRs), Laboratory Information Systems (LIS), departmental systems, and other relevant healthcare applications. This facilitates a unified patient record.
- Testing and Validation: Comprehensive testing of all migrated data, system functionalities, workflows, and integration points to ensure accuracy, integrity, and performance. User Acceptance Testing (UAT) is critical.
- Training and Support: Providing comprehensive training to end-users (radiologists, technicians, administrative staff) on the new system. Offering post-migration support and ongoing system maintenance.
- Security and Compliance: Implementing robust security measures to protect patient data privacy and ensure compliance with local and international data protection regulations (e.g., GDPR principles, if applicable).
- Disaster Recovery and Business Continuity: Establishing strategies and infrastructure to ensure data availability and system resilience in the event of hardware failures, natural disasters, or other disruptions.
Who Needs Pacs/ris Migration & Integration In Guinea?
The need for PACS/RIS migration and integration in Guinea is driven by the imperative to modernize healthcare infrastructure, improve diagnostic imaging workflows, and enhance patient care. This technology is crucial for facilities seeking to move away from paper-based or fragmented digital systems, unlock the full potential of their imaging equipment, and facilitate seamless data sharing for better diagnostic accuracy and operational efficiency. It's about enabling healthcare providers to make faster, more informed decisions through accessible and well-managed medical imaging data.
| Target Customer Segment | Key Departments Benefiting from PACS/RIS | Specific Needs/Benefits | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Public Hospitals (e.g., Donka Hospital, Ignace Deen Hospital) | Radiology Department | Centralized image storage and retrieval, digital workflow automation, remote consultations, improved reporting turnaround times, reduction in physical film management costs. | Emergency Department | Rapid access to imaging studies for critical diagnoses and timely treatment. | Cardiology Department | Integration with modalities like echocardiography and angiography for comprehensive cardiac assessments. | Neurology Department | Efficient management of CT, MRI, and PET scans for neurological conditions. | Oncology Department | Tracking treatment progress through serial imaging, facilitating multidisciplinary team discussions. | IT Department | Data security, system interoperability, disaster recovery, and efficient data management. | Administration/Management | Operational efficiency, cost reduction, data analytics for resource planning and quality improvement. |
| Private Diagnostic Imaging Centers | Radiology Department | Enhanced efficiency in image acquisition, interpretation, and reporting. Ability to handle higher patient volumes with digital workflows. Expansion of services through advanced image processing. | Referring Physicians (clinics, private practices) | Quick and secure access to patient imaging reports and studies, enabling faster and more accurate diagnoses and treatment plans. Improved communication and collaboration. | IT/Technical Staff | Reliable data storage, system uptime, and integration with existing or future IT infrastructure. | ||||||||
| Specialized Medical Clinics (e.g., cardiology, neurology, oncology) | Radiology/Imaging Unit | Seamless integration of modality-specific images (e.g., ECG, ultrasound) for a holistic patient view. Streamlined diagnostic pathways. | Consulting Physicians | Easy access to imaging relevant to their specialty, enhancing diagnostic precision and patient management. | ||||||||||
| Medical Research Institutions | Research & Development Departments | Long-term archival of imaging data for research studies. Tools for advanced image analysis and data mining. Facilitation of multi-center research collaborations. | Data Management & IT | Secure and organized storage of large datasets, compliance with data privacy regulations. | ||||||||||
| Government Health Ministries/Agencies | Public Health Planning & Infrastructure Units | Establishing a national imaging data backbone. Monitoring disease prevalence through aggregated imaging data. Standardizing imaging protocols and quality across the country. Facilitating telehealth and remote expertise sharing. | National Health Information Systems (NHIS) Teams | Integration with existing or future national health information exchange platforms. Ensuring data interoperability and accessibility for public health initiatives. |
Who Needs PACS/RIS Migration & Integration in Guinea? Target Customers and Departments
- Hospitals and large healthcare complexes
- Diagnostic imaging centers and private radiology clinics
- Medical research institutions
- Government health initiatives aiming to upgrade national healthcare infrastructure
Pacs/ris Migration & Integration Process In Guinea
This document outlines the workflow for a PACS/RIS migration and integration project in Guinea, from initial inquiry to full execution. The process is designed to ensure a smooth transition, minimize disruption, and maximize the benefits of the new system for healthcare facilities in the region. It emphasizes careful planning, stakeholder engagement, and thorough testing. The workflow is divided into distinct phases, each with specific objectives and deliverables.
| Phase | Key Activities | Deliverables | Key Stakeholders |
|---|---|---|---|
| Initial contact, understanding current PACS/RIS landscape, identifying pain points, defining functional and technical requirements, assessing existing infrastructure and network capabilities, budget estimation. | Needs assessment report, detailed requirements document, preliminary scope of work. | Healthcare Facility Management, IT Department, Radiology Department Heads, Clinical Staff. |
| Researching potential PACS/RIS vendors, RFI/RFP process, vendor demonstrations, technical evaluations, site visits (if applicable), contract negotiation. | Shortlisted vendor list, vendor evaluation reports, selected vendor contract. | Procurement Committee, IT Department, Clinical Leads, Legal Department. |
| Detailed project planning, defining migration strategy, system architecture design, workflow mapping, network assessment and upgrades (if needed), data migration plan, security protocols, defining integration points with existing systems (HIS, EMR). | Detailed project plan, system architecture diagrams, data migration strategy, integration plan, risk management plan. | Project Manager, Vendor Implementation Team, IT Department, Clinical Informatics Specialists. |
| Purchasing hardware, software licenses, network equipment. Preparing server rooms, ensuring power and cooling, network cabling, and internet connectivity. | Procured hardware and software, established network infrastructure, ready server environment. | Procurement Department, IT Department, Vendor Technical Team. |
| Installing PACS and RIS software on servers and workstations, configuring system settings, user profiles, access controls, DICOM routing rules, HL7 interface setup. | Installed and configured PACS/RIS system, functional user accounts, initial system parameters set. | Vendor Implementation Team, IT Department. |
| Extracting data from legacy systems (images and patient data), transforming data to new format, loading data into the new PACS/RIS, validating data integrity and completeness. | Migrated historical data, validated data accuracy and completeness reports. | Vendor Data Migration Specialists, IT Department, Radiology Staff. |
| Connecting PACS/RIS with HIS/EMR, testing HL7 message exchange, verifying seamless workflow for patient registration, order entry, and results reporting, testing DICOM image archiving and retrieval. | Successfully integrated systems, tested interface functionality, interoperability test reports. | Vendor Integration Specialists, IT Department, HIS/EMR Administrators, Clinical Department Representatives. |
| Developing training materials, conducting comprehensive training sessions for radiologists, technologists, administrators, and other relevant staff. Final system checks, user acceptance testing (UAT). | Trained end-users, UAT sign-off, finalized go-live checklist. | Vendor Trainers, IT Department, End-Users (Radiologists, Technologists, etc.). |
| Phased or full system deployment. On-site and remote support during the initial go-live period. Addressing immediate issues, system monitoring, performance tuning. | Live PACS/RIS system, resolved initial issues, incident reports. | Project Team, Vendor Support Team, IT Department, End-Users. |
| Regular system performance monitoring, software updates and patches, user feedback collection, system enhancements and upgrades, ongoing training, disaster recovery planning and testing. | Optimized system performance, updated software, user satisfaction surveys, updated documentation. | IT Department, Vendor Support, Facility Management. |
PACS/RIS Migration & Integration Workflow in Guinea
- Phase 1: Inquiry & Needs Assessment
- Phase 2: System Selection & Vendor Engagement
- Phase 3: Planning & Design
- Phase 4: Procurement & Infrastructure Setup
- Phase 5: Installation & Configuration
- Phase 6: Data Migration & Validation
- Phase 7: Integration & Interoperability Testing
- Phase 8: User Training & Go-Live Preparation
- Phase 9: Go-Live & Post-Implementation Support
- Phase 10: Ongoing Optimization & Maintenance
Pacs/ris Migration & Integration Cost In Guinea
The cost of migrating and integrating PACS (Picture Archiving and Communication System) and RIS (Radiology Information System) in Guinea is subject to a variety of factors, leading to a broad pricing range. These factors include the scale of the healthcare facility, the complexity of the existing IT infrastructure, the chosen vendor and their licensing models, the extent of customization required, and the need for specialized training and ongoing support. Local currency pricing (Guinean Franc, GNF) will be influenced by market dynamics, vendor presence, and exchange rates. It's crucial for healthcare institutions to conduct thorough needs assessments and obtain detailed quotes from multiple vendors to accurately estimate project costs.
| Cost Component | Estimated Range (GNF - Guinean Franc) | Notes |
|---|---|---|
| Software Licensing (PACS/RIS) | 5,000,000 - 50,000,000+ | Varies significantly by vendor, modules, and licensing model (perpetual vs. subscription). This is a rough estimate and can be higher for enterprise-level solutions. |
| Hardware (Servers, Storage, Workstations) | 10,000,000 - 60,000,000+ | Depends on the number and specifications of required hardware. High-capacity storage is a significant cost driver. |
| Implementation & Integration Services | 7,000,000 - 40,000,000+ | Includes vendor's professional services for installation, configuration, and integration with existing systems. |
| Data Migration | 2,000,000 - 20,000,000+ | Dependent on the volume and complexity of existing data. Can be more if specialized migration tools are needed. |
| Training & Change Management | 1,000,000 - 10,000,000+ | Cost for training sessions, materials, and potential travel for trainers. |
| Ongoing Support & Maintenance (Annual) | 10% - 20% of initial software cost (annual) | Covers software updates, technical support, and bug fixes. |
| Contingency (10-15% of total) | Variable | Recommended to cover unforeseen expenses and scope changes. |
Key Pricing Factors for PACS/RIS Migration & Integration in Guinea
- Facility Size and Scope: The number of departments, imaging modalities, users, and data volume directly impacts licensing, hardware, and implementation costs.
- Infrastructure Assessment: The current state of networking, servers, workstations, and existing IT security will determine the level of upgrade or new investment needed.
- Vendor Selection and Licensing: Different vendors offer varying pricing structures (perpetual licenses, subscription models, per-user fees) and feature sets, significantly affecting the overall cost.
- Customization and Integration Needs: Bespoke integrations with other hospital systems (e.g., EMR/EHR, billing) or specialized workflow requirements will add to development and implementation expenses.
- Data Migration Complexity: The volume, format, and structure of existing image and patient data will dictate the effort and tools required for a successful migration.
- Hardware and Network Upgrades: Acquiring new servers, storage solutions, high-performance workstations, or upgrading network infrastructure to support PACS/RIS demands.
- Training and Change Management: Comprehensive training for radiologists, technicians, and administrative staff is essential and incurs costs.
- Support and Maintenance: Ongoing technical support, software updates, and system maintenance agreements are crucial for long-term operational efficiency.
- Implementation and Project Management: The cost of project management, on-site technical support, and system deployment by the vendor.
- Local Currency Fluctuations: Exchange rate volatility can impact the cost of imported hardware and software licenses.
Affordable Pacs/ris Migration & Integration Options
Migrating and integrating Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS) can be a significant undertaking for healthcare organizations. However, a strategic approach focusing on value bundles and cost-saving strategies can make this process both affordable and highly beneficial. Value bundles often combine essential services and software into a predictable package, simplifying procurement and implementation. Cost-saving strategies extend beyond initial purchase to include operational efficiency, reduced downtime, and future-proofing. This approach ensures a smooth transition, enhances workflow, and maximizes return on investment.
| Value Bundle Component | Description | Cost-Saving Benefit |
|---|---|---|
| Core PACS/RIS Software Licenses | Bundled acquisition of essential PACS and RIS functionalities. | Predictable upfront cost, potential for volume discounts compared to individual module purchases. |
| Implementation & Configuration Services | Expert assistance in setting up and customizing the system to organizational needs. | Reduced internal IT burden, faster deployment, minimized errors leading to rework. |
| Data Migration Services | Secure and efficient transfer of historical imaging and patient data from legacy systems. | Avoids data loss, minimizes downtime during the transition, reduces manual data entry efforts. |
| Basic Training & User Support | Training for end-users and IT staff, along with initial post-implementation support. | Improved user adoption, reduced reliance on costly external support, increased operational efficiency. |
| Integration with EMR/EHR | Facilitating seamless data flow between PACS/RIS and the Electronic Medical Record/Electronic Health Record. | Eliminates data silos, improves clinical decision-making, streamlines workflows, reduces duplicate data entry. |
| Cloud Hosting (Optional add-on) | Hosting the PACS/RIS solution on a secure, scalable cloud infrastructure. | Reduces capital expenditure on hardware, lowers maintenance costs, offers pay-as-you-go scalability. |
Key Considerations for Affordable PACS/RIS Migration & Integration
- Cloud-Based Solutions: Offload infrastructure costs and gain scalability.
- Open Standards & Interoperability: Facilitates easier integration with existing systems and reduces vendor lock-in.
- Phased Implementation: Break down the project into manageable stages to spread costs and minimize disruption.
- Data Archiving & De-duplication: Optimize storage and reduce long-term costs.
- Leverage Existing Hardware (where feasible): Assess if current infrastructure can be adapted.
- Training & Support Packages: Ensure efficient user adoption and minimize ongoing support needs.
- Negotiation & Vendor Partnerships: Explore bundled discounts and long-term agreements.
- Focus on Core Functionality: Prioritize essential features to avoid overspending on unnecessary modules.
Verified Providers In Guinea
When seeking healthcare in Guinea, especially for specialized or critical medical needs, partnering with verified providers is paramount. These providers have undergone rigorous vetting processes, ensuring they meet established standards for quality, safety, and ethical practice. Franance Health stands out as a leader in this regard, offering a network of credentialed professionals and facilities that represent the best choice for your healthcare journey in Guinea. Their commitment to transparency and excellence provides peace of mind, knowing you are receiving care from trusted and qualified experts.
| Credential Type | Verification Focus | Benefit for Patients |
|---|---|---|
| Medical Doctor Credentials | Licensing, Board Certifications, Continuing Medical Education, Disciplinary History | Ensures doctors have the necessary qualifications, expertise, and are up-to-date with medical advancements. |
| Healthcare Facility Accreditation | Infrastructure, Equipment, Staffing, Quality Management Systems, Infection Control | Confirms that facilities are well-equipped, safe, and operate with high standards of care and hygiene. |
| Specialist Provider Certification | Specific training and experience in a medical sub-specialty | Guarantees access to highly skilled professionals for specialized medical needs. |
| Franance Health Network Seal | Adherence to Franance Health's strict provider network criteria and ongoing performance monitoring | Indicates a provider has been pre-selected for reliability, quality, and patient satisfaction by Franance Health. |
Why Franance Health Credentials Matter
- Rigorous Verification Process: Franance Health employs a comprehensive vetting system that scrutinizes medical professionals and institutions, ensuring adherence to international and local healthcare standards.
- Commitment to Quality Care: Credentials signify a dedication to providing high-quality medical services, from diagnostic accuracy to treatment efficacy and patient safety protocols.
- Access to Specialized Expertise: Verified providers often possess specialized skills and advanced training, ensuring you receive the most appropriate care for complex health conditions.
- Patient Safety and Trust: The verification process inherently builds trust by confirming that providers meet established safety benchmarks, minimizing risks for patients.
- Ethical Practice and Integrity: Franance Health's credentials also reflect a commitment to ethical medical practice, including patient confidentiality, informed consent, and fair treatment.
- Streamlined Healthcare Access: By partnering with verified providers, Franance Health simplifies the process of finding and accessing reliable healthcare services in Guinea.
Scope Of Work For Pacs/ris Migration & Integration
This Scope of Work (SOW) outlines the requirements for the successful migration of the existing Picture Archiving and Communication System (PACS) and Radiology Information System (RIS) to a new, consolidated platform. It also details the integration requirements with existing hospital IT infrastructure. The goal is to ensure seamless data transfer, enhanced workflow efficiency, improved accessibility, and robust system performance.
| Category | Deliverable Description | Standard Specifications / Notes |
|---|---|---|
| Data Migration | Historical Image Data Migration | All DICOM images (including associated metadata) from the legacy PACS shall be migrated to the new PACS. Data shall be validated for completeness and integrity. Minimum retention period as per hospital policy and regulatory requirements. |
| Data Migration | Historical RIS Data Migration | All patient demographics, exam orders, interpretations, and related RIS data shall be migrated. Data mapping and transformation will be required. Data integrity and referential integrity must be maintained. |
| Data Migration | Incremental Data Migration Strategy | A strategy for migrating data generated between the initial migration cut-off and the final go-live date. This may include delta migration or real-time synchronization. |
| System Integration | EHR Integration (HL7/FHIR) | Bi-directional interface for patient demographics, orders, results, and study status updates. Adherence to current EHR version and HL7 v2.x or FHIR standards. |
| System Integration | Other Departmental System Integration | Integration with Cardiology Information System (CIS) for echo/ECG data, Laboratory Information System (LIS) for relevant results. Protocols to be defined per system (e.g., DICOM, HL7). |
| System Configuration | User Role and Access Control Configuration | Configuration of user roles, permissions, and access controls based on hospital security policies and HIPAA compliance. |
| System Configuration | Workflow Optimization Configuration | Configuration of study routing rules, worklists, reporting templates, and other workflow-specific settings to align with departmental processes. |
| System Configuration | Audit Trail and Logging Configuration | Configuration of comprehensive audit trails for all system access and data modifications, ensuring compliance with regulatory requirements. |
| Testing and Validation | Data Migration Validation Report | A report detailing the success rate of data migration, including any identified discrepancies and resolutions. |
| Testing and Validation | Integration Testing Report | Documentation of successful end-to-end testing of all integrated systems, verifying data flow and functional correctness. |
| Testing and Validation | User Acceptance Testing (UAT) Plan and Sign-off | A formal UAT plan and documented sign-off from key stakeholders confirming the system meets business requirements. |
| Training | End-User Training Materials | Comprehensive user manuals, quick reference guides, and video tutorials for all end-user roles. |
| Training | End-User Training Sessions | Delivery of hands-on training sessions for all end-users, tailored to different roles and workflows. |
| Training | IT Support Staff Training | Technical training for IT support staff on system administration, troubleshooting, and maintenance. |
| Deployment and Go-Live | Cutover Plan | A detailed plan outlining the steps for migrating from the legacy system to the new system, including rollback procedures. |
| Deployment and Go-Live | Go-Live Support | On-site and remote support during the go-live period to address immediate issues and ensure smooth transition. |
| Documentation | System Architecture Documentation | Detailed documentation of the new PACS/RIS architecture, including hardware, software, and network components. |
| Documentation | Administrator Guide | A comprehensive guide for system administrators covering installation, configuration, maintenance, and troubleshooting. |
| Documentation | Disaster Recovery and Business Continuity Plan | Documentation outlining procedures for data backup, recovery, and system continuity in case of failures. |
| Post-Implementation | Post-Implementation Review Report | A report summarizing the project outcomes, lessons learned, and recommendations for future enhancements. |
Key Objectives
- Migrate all historical and current patient imaging studies and associated metadata from the legacy PACS to the new PACS.
- Migrate all patient demographic, appointment, and reporting data from the legacy RIS to the new RIS.
- Integrate the new PACS/RIS with the hospital's Electronic Health Record (EHR) system.
- Integrate the new PACS/RIS with relevant departmental systems (e.g., laboratory, cardiology).
- Ensure data integrity, security, and compliance with all relevant healthcare regulations (e.g., HIPAA).
- Provide comprehensive training to all end-users and IT support staff.
- Establish robust monitoring and support mechanisms for the new system.
Service Level Agreement For Pacs/ris Migration & Integration
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the PACS/RIS Migration & Integration services provided by [Your Company Name] to [Client Company Name]. This SLA is an addendum to the Master Services Agreement (MSA) dated [MSA Date].
| Service Component | Response Time (Business Hours) | Uptime Guarantee (System Availability) |
|---|---|---|
| Critical System Failure (e.g., PACS/RIS inoperable, impacting patient care) | 1 Hour (Initial Acknowledgment) | 99.9% (excluding scheduled maintenance) |
| High Severity Issue (e.g., significant impact on workflow, data access limited) | 2 Business Hours (Initial Acknowledgment) | 99.7% (excluding scheduled maintenance) |
| Medium Severity Issue (e.g., minor workflow disruption, non-critical feature impacted) | 4 Business Hours (Initial Acknowledgment) | 99.5% (excluding scheduled maintenance) |
| Low Severity Issue (e.g., cosmetic issue, minor enhancement request) | 1 Business Day (Initial Acknowledgment) | N/A (Best effort) |
| Scheduled Maintenance | Advance notification of at least 48 hours | Scheduled during off-peak hours, typically weekends/overnights. |
Scope of Services
- Planning and design of the PACS/RIS migration strategy.
- Data migration from the legacy PACS/RIS system(s) to the new platform.
- Integration of the new PACS/RIS system with existing hospital IT infrastructure (e.g., EMR, modalities).
- Testing and validation of the migrated and integrated system.
- Post-migration support and troubleshooting.
- User training and documentation.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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