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Verified Service Provider in Guinea
C-Arm/Fluoroscopy Image Chain Repair Service in Guinea
Engineering Excellence & Technical Support
C-Arm/Fluoroscopy Image Chain Repair Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Advanced Component-Level Repair
We offer expert component-level repair for C-Arm and Fluoroscopy image intensifiers and detectors, restoring optimal image quality and extending equipment lifespan. Our skilled technicians diagnose and replace faulty microchips, sensors, and other critical electronic components, ensuring precision and reliability.
X-ray Generator & Image Acquisition Optimization
Our specialized service focuses on diagnosing and resolving issues within X-ray generator systems and image acquisition chains. We perform calibration, alignment, and component replacement to ensure consistent, low-dose imaging and accurate diagnostic data for superior patient care in Guinea.
Rapid On-Site Response & Calibration
Minimize downtime with our swift on-site repair and calibration services for C-Arm and Fluoroscopy systems across Guinea. Our mobile team is equipped to handle urgent repairs, preventative maintenance, and performance tuning, ensuring your vital medical imaging equipment is operational when you need it most.
What Is C-arm/fluoroscopy Image Chain Repair Service In Guinea?
C-Arm/Fluoroscopy Image Chain Repair Service in Guinea refers to the specialized technical maintenance and restoration of the imaging components within C-arm and fluoroscopy systems. These systems are critical for real-time X-ray visualization during interventional medical procedures. The image chain encompasses the X-ray generator, image intensifier or flat-panel detector, video acquisition system, and the display monitor. Repair services address malfunctions, degradation, or complete failure of these interconnected parts to ensure optimal image quality, procedural safety, and diagnostic accuracy. The service involves troubleshooting, component replacement, calibration, and system testing.
| Who Needs This Service? | Typical Use Cases Requiring Repair |
|---|---|
| Hospitals and Clinics: Medical facilities in Guinea equipped with C-arm and fluoroscopy systems for diagnostic and interventional radiology, surgery, and cardiology. | Orthopedic Surgery: Imaging during fracture reduction, joint replacement, and spinal surgeries for accurate placement of implants and instruments. |
| Interventional Radiology Departments: Guiding procedures like angiography, angioplasty, embolization, and biopsies. | Cardiology Catheterization Laboratories: Visualizing coronary arteries, performing stent placements, and managing congenital heart defects. |
| Surgical Operating Rooms: Providing real-time visualization for minimally invasive surgeries, including urology, pain management injections, and trauma procedures. | Emergency Departments: Rapid assessment and guidance for trauma cases requiring immediate imaging intervention. |
| Imaging Centers: Facilities specializing in diagnostic imaging services that utilize fluoroscopic guidance. | Pain Management Clinics: Localization of needle placement for epidural injections, facet joint blocks, and other therapeutic interventions. |
| Medical Equipment Vendors and Biomedical Engineering Departments: Responsible for the maintenance and repair of imaging equipment within healthcare institutions. | System Malfunctions: Diagnosis and repair of image noise, distortion, loss of signal, or complete system failure affecting procedural continuity. |
Key Components and Service Aspects of C-Arm/Fluoroscopy Image Chain Repair
- Image Acquisition Components: Repair of image intensifiers (analog) or flat-panel detectors (digital), including issues with pixel defects, signal-to-noise ratio reduction, or complete detector failure.
- X-ray Generator and Collimator Systems: Maintenance and repair of high-voltage generators, filament controllers, and collimators to ensure consistent beam output, precise beam shaping, and proper radiation dose management.
- Image Processing and Display Units: Troubleshooting and repair of video cameras, frame grabbers, image processing boards, and medical-grade display monitors to address artifacts, color inaccuracies, brightness/contrast issues, or system freeze-ups.
- Connectivity and Data Transfer: Repair of interfaces (e.g., DICOM, network cables) for image archiving, retrieval, and integration with Picture Archiving and Communication Systems (PACS).
- Calibration and Quality Assurance: Post-repair calibration of all imaging parameters, including brightness, contrast, spatial resolution, and dose, to meet established medical imaging standards.
- Preventive Maintenance: Scheduled inspections and servicing to identify and rectify potential issues before they lead to system downtime.
- Emergency Repair Services: Rapid response to critical equipment failures to minimize disruption to clinical workflows.
Who Needs C-arm/fluoroscopy Image Chain Repair Service In Guinea?
Reliable and efficient repair services for C-arm and fluoroscopy image chains are crucial for ensuring the uninterrupted operation of diagnostic and interventional medical imaging in Guinea. These sophisticated systems are vital for a wide range of medical procedures, and any downtime can significantly impact patient care and hospital workflow. This document outlines the target customers and departments that would benefit most from specialized C-arm/Fluoroscopy image chain repair services in Guinea.
| Department/Specialty | Role of C-Arm/Fluoroscopy | Specific Needs for Image Chain Repair |
|---|---|---|
| Orthopedics | Guiding fracture reduction, joint replacement surgery, and spinal procedures. | Maintaining high-resolution imaging for precise bone alignment and implant placement. Minimizing downtime during critical surgical interventions. |
| Cardiology (Interventional) | Performing angiograms, angioplasties, stent placements, and pacemaker insertions. | Ensuring optimal image quality for visualizing blood vessels and cardiac structures. Rapid response for emergency cardiac procedures. |
| Pain Management | Guiding injections for spinal procedures (e.g., epidural steroid injections, nerve blocks). | Accurate targeting of anatomical landmarks for effective pain relief. Consistent image clarity for patient safety. |
| Urology | Conducting retrograde pyelograms, cystograms, and stone removal procedures. | Clear visualization of the urinary tract for diagnosis and treatment. Reliability during diagnostic imaging and interventional procedures. |
| Gastroenterology (Interventional) | Used in select procedures like cholangiography and stent placement in the biliary system. | Adequate image quality for visualizing ducts and performing interventions. Ensuring the system functions as expected for these specialized GI interventions. |
| Emergency Medicine | Rapid imaging for trauma assessment, fracture identification, and foreign body localization. | Quick and reliable image acquisition in critical situations. Minimizing delays in patient diagnosis and treatment. |
| Radiology | General diagnostic fluoroscopy, barium studies, and interventional radiology procedures. | Maintaining the overall diagnostic capability of the radiology department. Ensuring consistent performance for a wide range of fluoroscopic examinations. |
| Surgical Departments (General, Neurosurgery, etc.) | Intraoperative imaging for verification of surgical sites, instrument placement, and assessment of bleeding. | Real-time imaging to guide surgeons and ensure procedural accuracy. Uptime is critical to prevent procedural delays or complications. |
Target Customers for C-Arm/Fluoroscopy Image Chain Repair Service in Guinea
- Hospitals (Public and Private)
- Specialized Imaging Centers
- Surgical Centers
- Medical Clinics with Diagnostic Imaging Capabilities
- Government Healthcare Facilities
C-arm/fluoroscopy Image Chain Repair Service Process In Guinea
This document outlines the standard workflow for C-Arm/Fluoroscopy image chain repair services provided in Guinea, from initial customer inquiry to the successful execution of the repair. This structured process ensures efficient communication, accurate diagnosis, and timely resolution of equipment issues, minimizing downtime for healthcare facilities.
| Stage | Key Activities | Responsible Party | Typical Timeframe (Guinean Context) |
|---|---|---|---|
| Facility reports equipment issue; Service request initiation. | Healthcare Facility, Service Department | Immediate to 24 hours |
| Record request, preliminary assessment, initial response estimate. | Service Department | Within 24 hours of inquiry |
| Phone/email support, guided checks, error code analysis. | Service Department / Remote Technician | 1-3 business days (if applicable) |
| Confirm need for on-site, schedule visit, prepare parts. | Service Department / Logistics | 1-5 business days (depending on technician availability & location) |
| Physical inspection, functional testing, root cause identification. | On-Site Service Technician | 0.5 - 2 business days |
| Submit detailed repair quote, receive facility approval. | On-Site Service Technician, Service Department, Healthcare Facility | 1-2 business days (after diagnosis) |
| Source and prepare necessary parts not on hand. | Service Department / Logistics | 1-7 business days (depending on part availability in Guinea or import) |
| Component replacement, system repair. | On-Site Service Technician | 0.5 - 3 business days (depending on complexity) |
| Functional tests, image quality checks, calibration. | On-Site Service Technician | 0.5 - 1 business day |
| Document work, provide report, equipment handover. | On-Site Service Technician | End of repair execution |
| Invoicing, customer satisfaction check, feedback collection. | Service Department, Finance Department | 3-10 business days after service completion |
C-Arm/Fluoroscopy Image Chain Repair Service Process in Guinea
- {"title":"1. Inquiry & Initial Contact","description":"The process begins when a healthcare facility in Guinea identifies a malfunction or issue with their C-Arm/Fluoroscopy equipment. They initiate contact with our service department through phone, email, or a dedicated online portal. The inquiry should include details about the equipment model, serial number, the nature of the problem, and the urgency of the repair."}
- {"title":"2. Service Request Logging & Triage","description":"Upon receiving the inquiry, our service team logs the request into our Customer Relationship Management (CRM) system. A preliminary triage is performed to assess the severity of the issue, the availability of spare parts, and the required expertise. Based on this assessment, an initial estimate of response time and potential solutions is provided."}
- {"title":"3. Remote Diagnosis & Troubleshooting","description":"Our certified technicians may attempt remote diagnosis and troubleshooting. This can involve guiding the facility's in-house biomedical team through basic checks, reviewing error codes, or analyzing provided diagnostic logs. This step aims to resolve simpler issues without requiring an on-site visit, saving time and resources."}
- {"title":"4. On-Site Service Scheduling & Dispatch","description":"If remote troubleshooting is unsuccessful or not feasible, an on-site visit is scheduled. Our logistics team coordinates the most efficient dispatch of a qualified technician, considering their location, travel time, and the facility's availability. Spare parts required for the expected repair are identified and prepared."}
- {"title":"5. On-Site Assessment & Detailed Diagnosis","description":"Upon arrival at the facility, the technician conducts a thorough on-site assessment. This involves physical inspection, functional testing, and advanced diagnostic procedures specific to the C-Arm/Fluoroscopy image chain. A detailed diagnosis of the root cause of the malfunction is established."}
- {"title":"6. Quotation & Approval","description":"Based on the detailed diagnosis, a comprehensive quotation for the repair is provided to the facility. This quotation includes the cost of labor, necessary spare parts, and any applicable travel expenses. The facility reviews and approves the quotation before proceeding with the repair."}
- {"title":"7. Spare Parts Procurement & Preparation","description":"Once the quotation is approved, any required spare parts that were not initially dispatched are procured and prepared for installation. This may involve internal inventory checks or ordering from our authorized suppliers."}
- {"title":"8. Repair Execution","description":"The certified technician performs the repair according to the approved quotation and established service protocols. This involves replacing faulty components within the image chain, such as the image intensifier, camera, acquisition card, or associated cabling. The technician adheres to all safety and quality standards."}
- {"title":"9. Post-Repair Testing & Calibration","description":"After the repair is completed, rigorous post-repair testing is conducted. This includes functional tests, image quality assessments, and calibration procedures to ensure the C-Arm/Fluoroscopy unit is operating within its specified parameters and delivering optimal diagnostic images. Any necessary adjustments are made."}
- {"title":"10. Service Report & Handover","description":"A detailed service report is generated, documenting the problem, the repairs performed, the parts used, and the results of the post-repair testing. The technician then formally hands over the repaired equipment to the facility's representative, explaining the work done and providing any relevant maintenance recommendations."}
- {"title":"11. Billing & Follow-up","description":"Invoicing is processed based on the approved quotation and the completed service. A follow-up contact is made with the facility after a reasonable period to ensure customer satisfaction and to address any lingering concerns. This also serves as an opportunity to gather feedback for continuous service improvement."}
C-arm/fluoroscopy Image Chain Repair Service Cost In Guinea
The cost of C-arm/Fluoroscopy image chain repair services in Guinea can fluctuate significantly due to several factors. These imaging systems are complex medical devices requiring specialized expertise and parts for repair. The pricing is influenced by the severity and nature of the damage, the specific model and age of the C-arm/fluoroscopy unit, the availability of spare parts within Guinea, and the reputation and overhead of the repair service provider. Emergency repairs or those requiring parts to be imported can also incur higher costs. Local technicians often charge based on an hourly rate for diagnosis and labor, with parts being an additional expense. Given the limited specialized medical equipment repair infrastructure in many parts of Guinea, securing competent service might also involve higher logistical costs if technicians need to travel from major urban centers.
| Service Type/Component | Estimated Cost Range (GNF) | Notes |
|---|---|---|
| Initial Diagnostic Fee | 50,000 - 200,000 | Covers inspection and identification of the problem. |
| Minor Repairs (e.g., cable replacement, connector fix) | 100,000 - 500,000 | Excludes cost of parts. Labor-intensive repairs may fall higher. |
| Intermediate Repairs (e.g., power supply issues, minor circuit board repair) | 300,000 - 1,500,000 | Cost of parts can be significant for these components. |
| Major Component Replacement (e.g., X-ray tube, Image Intensifier, Detector - parts cost highly variable) | 2,000,000 - 10,000,000+ | This is a very broad range. The X-ray tube and detector are often the most expensive components. Actual cost can exceed this significantly depending on the part's origin and rarity. |
| Full Image Chain Calibration/Alignment | 200,000 - 700,000 | Ensures optimal image quality after repairs. |
| Emergency/Expedited Service Surcharge | 50,000 - 200,000 | Often a percentage of the total repair cost or a flat fee. |
Key Pricing Factors for C-Arm/Fluoroscopy Image Chain Repair in Guinea
- Nature and Severity of the Damage: Minor issues like connector problems will be cheaper than major component failures (e.g., image intensifier, detector, X-ray tube).
- C-Arm/Fluoroscopy Unit Model and Age: Newer, more sophisticated models or older, obsolete units might have more expensive or harder-to-find parts.
- Availability of Spare Parts: Local stock of genuine or compatible spare parts significantly impacts cost and turnaround time.
- Technician Expertise and Experience: Highly skilled and experienced technicians specializing in C-arm/fluoroscopy systems command higher rates.
- Repair Service Provider: The overhead, reputation, and service contracts of the repair company will influence their pricing.
- Diagnostic Fees: Initial assessment and diagnosis often incur a separate fee.
- Labor Costs: Billed hourly or as a fixed rate for the repair work.
- Cost of Spare Parts: The price of the actual components needed for the repair.
- Urgency of Repair: Emergency or expedited services typically come with a premium.
- Logistical Costs: Travel expenses for technicians, especially if the hospital is in a remote location.
- Importation Costs: If specialized parts need to be imported, customs duties, shipping, and handling fees will be added.
Affordable C-arm/fluoroscopy Image Chain Repair Service Options
Maintaining the optimal performance of your C-arm/fluoroscopy imaging system is crucial for accurate diagnostics and patient care. However, unexpected equipment failures or the need for routine maintenance can lead to significant downtime and repair costs. This document outlines affordable service options for C-arm/fluoroscopy image chain repair, focusing on value bundles and cost-saving strategies to minimize your investment while maximizing system uptime.
| Service Option | Description | Value Proposition | Cost-Saving Strategies | Typical Use Case |
|---|---|---|---|---|
| Component-Level Repair | Focuses on repairing or replacing specific faulty components within the image chain (e.g., a damaged detector element, a faulty video board). | Cost-effective for isolated component failures. Extends the life of the existing system without a full replacement. | Utilizes refurbished or remanufactured parts, negotiation on labor rates, preventative maintenance to avoid cascade failures. | When a single, identifiable component is the sole cause of the malfunction. |
| Module-Based Repair | Involves replacing entire functional modules of the image chain (e.g., the entire detector assembly, the camera module). | Faster repair times than component-level. Higher reliability with a fully functional module. Can be more economical than individual component repairs if multiple issues are present within a module. | Bundled pricing for module replacement, service contracts that include module exchanges, opting for compatible third-party modules. | When a module has multiple suspected issues or when faster turnaround is critical. |
| Third-Party Service Contracts | Contracts offered by independent service organizations (ISOs) that specialize in C-arm/fluoroscopy repair. These can be comprehensive or tailored. | Often significantly cheaper than OEM contracts. Access to specialized expertise. Flexible contract terms and coverage levels. | Negotiate contract terms and inclusions, compare multiple ISO quotes, opt for plans with preventative maintenance included, leverage bundled pricing for multiple systems. | Organizations seeking cost-effective, expert maintenance without OEM restrictions. |
| Refurbished/Remanufactured Parts | Utilizing pre-owned, tested, and certified components that have been restored to optimal working condition. | Substantial cost savings compared to new parts. Environmentally friendly. Provides a reliable alternative when new parts are unavailable or prohibitively expensive. | Thorough vetting of the refurbishment provider, warranty on used parts, bulk purchasing of common spare parts. | When budget is a primary constraint and new parts are not essential. |
| Preventative Maintenance Bundles | Proactive service packages designed to identify and address potential issues before they lead to system downtime. Often includes inspections, calibration, and cleaning. | Minimizes unexpected breakdowns and costly emergency repairs. Extends the lifespan of the imaging system. Improves image quality and patient safety. | Negotiate bundled pricing for multi-year contracts, include PM services with repair contracts, prioritize PM for high-usage systems. | All facilities aiming to maximize system uptime and reduce long-term repair expenses. |
| Remote Diagnostics & Support | Utilizing technology to diagnose issues remotely, reducing the need for on-site technician visits. | Faster initial troubleshooting. Reduced travel costs for technicians. Can often resolve minor issues without an on-site visit. | Investing in systems with remote access capabilities, training in-house staff for basic remote troubleshooting, clear communication protocols with service providers. | For initial troubleshooting, software-related issues, and minor configuration problems. |
Key C-Arm/Fluoroscopy Image Chain Components Requiring Repair
- Image Intensifier (I.I.) / Flat Panel Detector (FPD)
- Camera/CCD/CMOS Sensor
- Video Processor/Image Acquisition Board
- Monitor/Display Unit
- Cables and Connectors
- Power Supply Units
- X-ray Generator Interface
Verified Providers In Guinea
In Guinea, navigating the landscape of healthcare providers can be challenging. Ensuring you are receiving care from qualified and reputable professionals is paramount. Franance Health has established itself as a trusted name, offering a rigorous credentialing process for its network of providers. This commitment to verification not only safeguards patient well-being but also signifies a dedication to high standards of medical practice. Choosing a Franance Health verified provider means opting for expertise, ethical conduct, and a patient-centered approach.
| Provider Type | Key Verification Criteria | Benefits for Patients |
|---|---|---|
| Doctors (General & Specialists) | Medical Degree Verification, License Status, Board Certifications, Peer Reviews, Disciplinary Actions Check | Accurate diagnosis, effective treatment plans, access to specialized care, reduced risk of medical errors. |
| Nurses (RN, LPN) | Nursing Degree/Diploma, License Verification, Continuing Education Requirements, Background Checks | Competent patient care, effective medication administration, patient education, support during recovery. |
| Pharmacists | Pharmacy Degree, License Verification, Clean Disciplinary Record, Knowledge of Drug Interactions | Safe dispensing of medications, accurate pharmaceutical advice, drug interaction management, patient counseling. |
| Medical Technologists/Lab Staff | Relevant Degree/Certification, License (if applicable), Proficiency Testing, Quality Control Compliance | Accurate and reliable diagnostic test results, crucial for effective medical decision-making. |
| Therapists (Physical, Occupational, etc.) | Therapy Degree/Diploma, License Verification, Professional Membership, Specialization Certifications | Effective rehabilitation programs, personalized treatment plans, improved mobility and functional recovery. |
Why Franance Health Verified Providers are the Best Choice:
- Rigorous Credentialing: Franance Health conducts thorough background checks, verifies licenses, certifications, and educational qualifications of all its affiliated healthcare professionals.
- Commitment to Quality: Verification by Franance Health signifies adherence to established quality of care benchmarks and best practices in medicine.
- Patient Safety: By ensuring providers meet stringent criteria, Franance Health prioritizes patient safety and minimizes risks associated with unqualified practitioners.
- Trust and Reliability: The Franance Health seal of verification offers peace of mind, assuring patients they are in capable and ethical hands.
- Access to Expertise: Franance Health networks with a diverse range of specialists, providing access to a broad spectrum of medical expertise.
- Continuous Monitoring: Beyond initial verification, Franance Health often implements ongoing monitoring to ensure continued adherence to standards.
Scope Of Work For C-arm/fluoroscopy Image Chain Repair Service
This Scope of Work (SOW) outlines the requirements for the repair and servicing of C-arm/Fluoroscopy imaging systems, focusing on the image chain components. The objective is to restore the diagnostic quality and functionality of the affected imaging equipment through expert diagnosis, repair, and calibration. The service will be performed by qualified technicians possessing specific expertise in C-arm/Fluoroscopy technology. This document details the technical deliverables, standard specifications, and acceptance criteria to ensure a successful service outcome.
| Activity | Description | Standard Specifications / Deliverables | Acceptance Criteria |
|---|---|---|---|
| Initial Assessment & Diagnosis | On-site or remote evaluation of the C-arm/Fluoroscopy system to identify the root cause of image chain degradation. This includes visual inspection, system diagnostics, and functional testing. | Detailed diagnostic report outlining identified issues, affected components, and preliminary repair plan. Includes baseline image quality metrics (e.g., resolution, contrast, noise levels). | Client confirmation of the diagnostic report and approval to proceed with repairs. |
| Image Chain Component Repair/Replacement | Repair or replacement of faulty components within the image chain, which may include the image intensifier, CCD camera, video processing unit, digital acquisition system, monitor, etc. | Use of genuine OEM or equivalent quality parts. All replaced components to meet or exceed original specifications. Successful restoration of signal processing and image acquisition. | Post-repair image quality tests demonstrating significant improvement or restoration to baseline levels. No new artifacts or degradation introduced. |
| Calibration & Optimization | Comprehensive calibration of all image chain parameters to ensure optimal performance and adherence to manufacturer specifications. This includes brightness, contrast, focus, geometric accuracy, and white balance. | System calibrated to manufacturer's recommended settings or industry best practices. Verification of all calibration parameters against established benchmarks. Final calibration report provided. | Demonstration of calibrated image quality meets or exceeds defined specifications. Successful acquisition of standard test images with no visible defects. |
| Performance Verification & Testing | Thorough testing of the entire imaging chain under various operational conditions and imaging protocols. Includes static and dynamic imaging tests. | Successful execution of all standard imaging protocols (e.g., AP, Lateral, oblique views). Verification of system response to different exposure settings. No system errors or warnings related to the image chain. | Successful acquisition of a defined set of test images and patient simulations demonstrating consistent, artifact-free imaging across all tested protocols. Client sign-off on performance verification tests. |
| Documentation & Reporting | Provision of all necessary documentation related to the service performed. | Comprehensive service report detailing all work performed, parts used, diagnostic findings, calibration settings, and test results. Digital copies of images and logs. Warranty information for parts and labor. | Client acceptance of the completeness and accuracy of the service documentation. |
Key Objectives
- Restore optimal image quality and diagnostic accuracy of the C-arm/Fluoroscopy system.
- Identify and rectify all faults within the image chain components.
- Ensure the system meets all manufacturer specifications and regulatory requirements.
- Minimize system downtime and return the equipment to full operational status promptly.
- Provide comprehensive documentation of all repairs and calibrations performed.
Service Level Agreement For C-arm/fluoroscopy Image Chain Repair Service
This Service Level Agreement (SLA) outlines the terms and conditions governing the repair service for C-Arm/Fluoroscopy Image Chain equipment. It defines the expected response times for service requests and the guaranteed uptime for the repaired equipment. This SLA is an integral part of the service contract between [Service Provider Name] and [Client Name].
| Service Level | Description | Target Metric | Guaranteed Metric |
|---|---|---|---|
| Response Time (Initial Contact) | Time from Service Request initiation to Service Provider acknowledgment and initial assessment (phone/remote). | 2 business hours | 4 business hours |
| Response Time (Technician Dispatch) | Time from Service Request initiation to a qualified technician being dispatched to the Client's site. | 8 business hours | 12 business hours |
| Repair Time (Critical Failure) | Time from technician arrival on-site to resolution for critical failures impacting imaging capability. | 24 business hours | 48 business hours |
| Repair Time (Non-Critical Failure) | Time from technician arrival on-site to resolution for non-critical failures impacting performance but not immediate imaging. | 48 business hours | 72 business hours |
| Uptime Guarantee | Minimum operational availability of the C-Arm/Fluoroscopy Image Chain, excluding scheduled preventative maintenance. | 95% | 92% |
Key Definitions
- C-Arm/Fluoroscopy Image Chain: Refers to the integrated system responsible for acquiring and processing X-ray images for fluoroscopic applications, including but not limited to the X-ray generator, image intensifier, camera, workstation, and associated software.
- Service Request: A formal notification from the Client to the Service Provider reporting a malfunction or performance degradation of the C-Arm/Fluoroscopy Image Chain.
- Response Time: The maximum time allowed from the acknowledgment of a Service Request to the initiation of diagnostic activities by the Service Provider.
- Repair Time: The maximum time allowed from the initiation of diagnostic activities to the successful repair and return to service of the C-Arm/Fluoroscopy Image Chain.
- Downtime: The period during which the C-Arm/Fluoroscopy Image Chain is non-operational due to a malfunction or required maintenance, as reported by the Client and confirmed by the Service Provider.
- Uptime Guarantee: The minimum percentage of time the C-Arm/Fluoroscopy Image Chain is expected to be operational during the agreed service period.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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