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Medical Gas Alarm System Wiring Service in Guinea-Bissau
Engineering Excellence & Technical Support
Medical Gas Alarm System Wiring Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Expert Site Survey & Custom Design
Our Guinea-Bissau technicians conduct meticulous site surveys to understand your facility's layout and specific medical gas delivery points. We then design a bespoke alarm system wiring plan, ensuring optimal sensor placement, signal integrity, and compliance with local and international healthcare standards.
Certified Installation & Low-Voltage Cabling
We specialize in the professional installation of low-voltage cabling for medical gas alarm systems. Our certified electricians ensure secure, organized, and code-compliant wiring, minimizing interference and guaranteeing reliable communication between sensors, control panels, and audible/visual alarms throughout your healthcare facility in Guinea-Bissau.
Rigorous System Testing & Commissioning
Upon completion of wiring, our team performs comprehensive testing and commissioning of your medical gas alarm system. We simulate various alarm scenarios, verify sensor accuracy, and ensure all components function seamlessly, providing you with documented assurance of your system's readiness and reliability for critical patient safety in Guinea-Bissau.
What Is Medical Gas Alarm System Wiring Service In Guinea-bissau?
Medical Gas Alarm System Wiring Service in Guinea-Bissau pertains to the specialized installation, configuration, and maintenance of interconnected electrical and electronic systems designed to monitor and alert medical facilities about critical deviations in medical gas supply parameters. These systems are integral to patient safety and operational efficiency within healthcare environments.
| Stakeholder/Entity | Requirement/Justification | Typical Use Cases |
|---|---|---|
| Hospitals and Clinics: | Mandatory for patient safety to ensure continuous and safe supply of critical medical gases. Compliance with national and international healthcare building codes. | Monitoring oxygen supply pressure in patient rooms, operating theatres, and ICUs; detecting medical air compressor failures; alerting to low vacuum levels for suction; confirming purity of delivered gases. |
| Surgical Centers: | Essential for maintaining a stable and secure anesthetic gas supply during procedures. Minimizing risks associated with gas supply interruptions or contamination. | Real-time monitoring of nitrous oxide and oxygen levels in operating rooms; ensuring the integrity of the medical air supply for ventilation. |
| Intensive Care Units (ICUs): | Critical for life-support systems that rely heavily on precise medical gas delivery. Early detection of anomalies is paramount. | Continuous monitoring of oxygen and medical air for ventilators; ensuring proper functioning of resuscitation equipment; detecting potential leaks in high-usage areas. |
| Emergency Departments (EDs): | Ensuring immediate availability of critical gases for trauma and life-saving interventions. | Verifying oxygen supply readiness; monitoring medical air for immediate respiratory support needs. |
| Medical Gas Suppliers and Installers: | Requirement for ensuring proper installation and certification of medical gas systems by qualified technicians. Offering post-installation services. | Installation and commissioning of new medical gas alarm systems; providing maintenance contracts for existing systems; performing system upgrades and repairs. |
| Healthcare Facility Administrators and Maintenance Teams: | Responsibility for maintaining a safe and functional healthcare environment. Managing operational risks and ensuring compliance. | Overseeing the routine checks and maintenance of alarm systems; responding to system alerts; budgeting for system upkeep and repairs. |
Service Components and Scope
- System Design and Planning: Architectural review of existing or planned medical gas distribution networks, identification of critical monitoring points, and selection of appropriate alarm panel hardware, sensors, and notification devices.
- Cable Infrastructure Installation: Laying and securing low-voltage cabling (e.g., shielded twisted pair, Cat5/6) from sensors and control units to the central alarm panel. This includes conduit installation, cable termination, and adherence to electrical codes and healthcare facility standards.
- Sensor and Transducer Integration: Connecting and calibrating pressure, flow, and purity sensors for various medical gases (e.g., oxygen, medical air, nitrous oxide, vacuum). This ensures accurate real-time data acquisition.
- Alarm Panel Configuration: Programming the central alarm panel to define alarm thresholds, escalation protocols, audible and visual alert patterns, and potential integration with building management systems (BMS) or nurse call systems.
- Notification Device Installation: Mounting and wiring of local and remote audible alarms (e.g., horns, speakers) and visual indicators (e.g., illuminated displays, strobes) at strategic locations within the facility.
- System Testing and Commissioning: Comprehensive functional testing of all components, including simulated alarm conditions, to verify system responsiveness, accuracy, and compliance with performance specifications.
- Documentation and Training: Providing detailed system schematics, operation manuals, and training for facility maintenance personnel on system operation, basic troubleshooting, and routine maintenance procedures.
- Ongoing Maintenance and Support: Scheduled preventative maintenance, calibration services, troubleshooting, and repair of the medical gas alarm system to ensure continuous operational integrity.
Who Needs Medical Gas Alarm System Wiring Service In Guinea-bissau?
Medical gas alarm system wiring is a critical component of ensuring patient safety in healthcare facilities. These systems are designed to detect leaks or pressure drops in vital medical gases like oxygen, medical air, and vacuum, immediately alerting medical staff to potential hazards. This specialized wiring service is essential for the proper functioning and maintenance of these life-support systems. Target customers for this service are diverse and span various healthcare settings where the reliable delivery of medical gases is paramount.
| Customer Type | Key Departments/Areas Requiring Service | Specific Needs/Concerns | Impact of Reliable Wiring |
|---|---|---|---|
| Hospitals (Public & Private) | ICUs, ORs, Emergency Rooms, Wards (especially those with respiratory support) | Preventing accidental gas supply interruptions, early detection of leaks, ensuring continuous patient oxygenation and ventilation. | Minimizes patient risk, prevents medical errors, reduces potential litigation, and ensures operational continuity. |
| Clinics & Health Centers | Minor procedure rooms, recovery areas, outpatient services with oxygen needs. | Ensuring basic life support capabilities, safe oxygen administration, compliance with safety regulations. | Provides essential safety features for localized care, enhances patient confidence. |
| Surgical Centers | Operating theaters, pre-operative and post-operative recovery areas. | Critical for anesthetic gas delivery and patient recovery, ensuring immediate notification of any gas anomalies during procedures. | Directly impacts surgical safety and patient outcomes during and after procedures. |
| Specialized Care Units (NICU, ICU) | Incubators, ventilators, patient monitors requiring piped medical gases. | Absolute reliance on uninterrupted and pure gas supply, zero tolerance for system failures, immediate leak detection is life-saving. | Directly saves lives, prevents severe complications, and supports the most vulnerable patients. |
| Research & Veterinary Facilities | Laboratories using specific gases for experiments, animal surgical suites. | Ensuring consistent gas purity and delivery for research accuracy, providing safe anesthetic environments for animals. | Supports accurate research findings and ethical animal care practices. |
Target Customers and Departments for Medical Gas Alarm System Wiring Service in Guinea-Bissau
- Hospitals (Public and Private)
- Clinics and Health Centers
- Surgical Centers
- Intensive Care Units (ICUs)
- Operating Rooms (ORs)
- Emergency Departments (EDs)
- Neonatal Intensive Care Units (NICUs)
- Respiratory Therapy Departments
- Anesthesiology Departments
- Veterinary Hospitals (for specialized animal care facilities)
- Research Laboratories (with medical gas applications)
Medical Gas Alarm System Wiring Service Process In Guinea-bissau
The Medical Gas Alarm System Wiring Service process in Guinea-Bissau, from initial inquiry to successful execution, involves a structured workflow designed to ensure safety, compliance, and operational integrity. This process typically encompasses several key stages, each with specific activities and deliverables.
| Stage | Key Activities | Deliverables/Outcomes | Key Considerations for Guinea-Bissau |
|---|---|---|---|
| Inquiry and Initial Consultation | Client contacts service provider with requirements for a medical gas alarm system. Initial discussion to understand the scope, existing infrastructure, and specific needs. | Understanding of client's needs and project scope. Preliminary information gathering. | Identify the specific medical facilities (hospitals, clinics, dental offices). Understand the type and quantity of medical gases used. |
| Site Assessment and Technical Evaluation | On-site visit by a qualified technician/engineer. Detailed inspection of the medical facility's existing infrastructure, power supply, and medical gas pipeline system. Assessment of potential installation locations for the alarm panel and sensors. | Detailed site report with technical specifications. Identification of potential challenges and constraints. | Accessibility of the facility for technical teams. Availability of reliable power sources. Existing building plans or schematics (if available). |
| Proposal and Quotation Development | Based on the site assessment, a comprehensive proposal is developed. Includes system design, component specifications, installation plan, timeline, and detailed cost breakdown. | Formal proposal and quotation document. Clear breakdown of costs and services. | Compliance with local building codes and safety regulations (if any). Currency and payment terms relevant to the Guinean market. |
| Contract Negotiation and Agreement | Review and discussion of the proposal with the client. Negotiation of terms, conditions, and payment schedule. Signing of the service contract. | Signed service agreement. Mutually agreed-upon terms and conditions. | Clarity on contractual obligations and liabilities. Dispute resolution mechanisms. |
| System Design and Engineering | Detailed design of the medical gas alarm system, including wiring diagrams, component placement, and integration with existing systems. Ensuring compliance with relevant international standards (e.g., NFPA, ISO) and any local regulations. | Detailed engineering drawings and schematics. Bill of materials. | Adaptation to potential local environmental factors (humidity, temperature). Availability of specific technical expertise for complex integrations. |
| Procurement of Materials and Equipment | Sourcing and purchasing of all necessary components, including alarm panels, sensors, wiring, conduits, and junction boxes. Ensuring quality and reliability of all materials. | Delivery of all specified materials and equipment to the site. | Reliability of local suppliers or the feasibility of international shipping. Lead times for imported components. |
| Pre-installation Preparation | Site preparation, including marking out installation points, ensuring power availability, and clearing work areas. Coordination with facility staff to minimize disruption. | Prepared installation sites. Clear communication channels with facility management. | Scheduling to minimize impact on patient care. Coordination with hospital/clinic departments. |
| System Installation and Wiring | Installation of the alarm panel, sensors, and interconnecting wiring according to the design specifications and safety standards. Ensuring proper cable management and protection. | Fully installed wiring infrastructure for the alarm system. | Adherence to strict safety protocols during installation. Minimizing dust and disruption in sensitive medical environments. |
| Testing and Commissioning | Thorough testing of all system components and functions. Verification of alarm triggers, communication, and response mechanisms. Calibration of sensors. | Fully functional and calibrated alarm system. Commissioning report detailing test results. | Simulating various gas leak scenarios to ensure accurate alarm activation. Verification of alarm notification to designated personnel. |
| Training and Handover | Training of facility staff on the operation, maintenance, and troubleshooting of the medical gas alarm system. Handover of all relevant documentation, including manuals and test reports. | Trained facility staff. Complete system documentation package. | Training materials in relevant languages (e.g., Portuguese, local dialects if applicable). Ensuring staff understand emergency procedures. |
| Post-installation Support and Maintenance | Ongoing technical support, routine maintenance, and system upgrades as required. Troubleshooting and repair services. | Reliable and continuously functioning alarm system. Scheduled maintenance visits. | Availability of remote support (if feasible). Provisions for spare parts and local repair capabilities. |
Medical Gas Alarm System Wiring Service Workflow in Guinea-Bissau
- Inquiry and Initial Consultation
- Site Assessment and Technical Evaluation
- Proposal and Quotation Development
- Contract Negotiation and Agreement
- System Design and Engineering
- Procurement of Materials and Equipment
- Pre-installation Preparation
- System Installation and Wiring
- Testing and Commissioning
- Training and Handover
- Post-installation Support and Maintenance
Medical Gas Alarm System Wiring Service Cost In Guinea-bissau
The cost of wiring a medical gas alarm system in Guinea-Bissau can vary significantly based on several key factors. These factors influence the complexity of the installation, the materials required, and the labor involved. Understanding these elements is crucial for obtaining accurate quotes and budgeting for the project. It's important to note that specialized medical gas systems require highly skilled technicians and adherence to strict safety and regulatory standards, which naturally impacts the overall cost.
| Service Component | Estimated Cost Range (XOF) | Notes |
|---|---|---|
| System Design & Consultation | 200,000 - 750,000+ | Dependent on facility size and complexity. Includes site surveys and system planning. |
| Wiring & Cable Installation | 500,000 - 2,500,000+ | Varies with the number of outlets, distance, and type of wiring/conduit. Includes labor and materials. |
| Sensor & Detector Installation | 300,000 - 1,200,000+ | Cost per sensor, depending on the type and brand. Multiple sensors are typically required. |
| Control Panel Installation & Configuration | 400,000 - 1,500,000+ | Includes the main control unit and its setup. Price varies significantly by brand and features. |
| Testing & Commissioning | 250,000 - 800,000+ | Essential for ensuring system functionality and safety. Includes calibration and certification preparation. |
| Contingency & Miscellaneous (approx. 10-20%) | Variable | Covers unforeseen issues and minor adjustments. |
Pricing Factors for Medical Gas Alarm System Wiring in Guinea-Bissau
- System Complexity and Size: The number of medical gas outlets (oxygen, medical air, vacuum, etc.) and the overall size of the facility (hospital, clinic, operating room, etc.) directly correlate with the amount of wiring, sensors, and control panels needed. Larger and more intricate systems will naturally incur higher costs.
- Type of Alarm System: Different medical gas alarm systems have varying levels of sophistication. Basic audible and visual alarms will be less expensive than advanced systems that include remote monitoring, data logging, and integration with building management systems.
- Brand and Quality of Equipment: The choice of medical gas alarm system manufacturer and the quality of the components (sensors, control panels, wiring, conduits) will affect the price. Reputable brands known for reliability and compliance with medical standards may have higher upfront costs but offer better long-term performance and safety.
- Existing Infrastructure: If the facility has existing conduits and pathways suitable for medical gas wiring, it can reduce installation time and material costs. Conversely, extensive new infrastructure work will increase expenses.
- Labor Costs and Technician Expertise: The availability of qualified and certified technicians for medical gas system installations in Guinea-Bissau can influence labor rates. Specialized training and experience in handling medical gas systems command higher wages.
- Remote Location and Accessibility: Installing systems in remote areas or facilities with difficult access can lead to increased travel time, transportation costs for materials and personnel, and potential logistical challenges, all of which contribute to higher overall project expenses.
- Regulatory Compliance and Certification: Ensuring the system meets all local and international medical gas safety standards and obtaining necessary certifications can add to the cost due to specialized testing and documentation requirements.
- Additional Features and Integration: Features such as integration with nurse call systems, central monitoring stations, or emergency power backup will add to the complexity and cost of the wiring and installation.
Affordable Medical Gas Alarm System Wiring Service Options
Ensuring the safety of medical facilities relies heavily on properly functioning medical gas alarm systems. When it comes to wiring these critical systems, finding affordable and reliable service is paramount. This guide explores value bundles and cost-saving strategies to help you manage your medical gas alarm system wiring needs effectively.
| Cost-Saving Strategy | Description | Potential Savings |
|---|---|---|
| Phased Installation | If budget is a constraint, consider wiring and installing alarm systems in phases, prioritizing critical areas first. This allows for a staggered investment. | Spreads out capital expenditure, making it more manageable. |
| Bulk Purchasing of Materials | If your facility has ongoing needs, negotiate with suppliers for bulk discounts on wiring, conduits, and alarm components when purchasing materials for multiple projects. | Reduces material costs significantly, especially for larger installations. |
| Competitive Bidding | Obtain quotes from multiple qualified electrical contractors specializing in medical gas alarm systems. Compare not just price but also experience and certifications. | Ensures you're getting a fair market price and can identify the best value provider. |
| Long-Term Service Agreements | While initial costs might seem higher, long-term contracts for wiring and maintenance can offer predictable pricing and may include discounted rates for ongoing support and future upgrades. | Locks in pricing and can offer better rates than ad-hoc service calls. |
| Energy-Efficient Wiring Solutions | While not directly related to alarm function, choosing energy-efficient wiring and installation methods for the overall electrical system can lead to long-term operational cost savings, which can offset some initial expenses. | Reduces electricity consumption and utility bills over time. |
| In-House Training & Maintenance (with caution) | For basic troubleshooting and minor tasks, training your in-house facilities team can reduce the need for external service calls. However, critical repairs and installations should always be handled by certified professionals. | Reduces frequency of external technician visits for minor issues. |
| Utilize Existing Infrastructure | Where possible, assess if existing conduit or wiring pathways can be repurposed or extended for the new alarm system, rather than running entirely new lines. | Reduces labor and material costs associated with new installations. |
Understanding Value Bundles
- Bundled Installation & Maintenance: Many service providers offer packages that combine the initial wiring and installation of your alarm system with ongoing maintenance contracts. This can be more cost-effective than paying for these services separately.
- System Upgrade & Wiring Integration: If you're upgrading an existing medical gas system or adding new alarm components, look for bundles that include the wiring integration as part of the upgrade package. This streamlines the process and can reduce standalone wiring costs.
- Multiple Location Services: For healthcare networks with several facilities, negotiating a bundled service agreement for wiring and alarm system maintenance across all locations can unlock significant volume discounts.
- Technology Integration Bundles: Some providers may offer bundles that include the wiring for your alarm system along with the integration of other essential medical equipment or IT infrastructure. This can lead to efficiencies and cost savings through a single point of contact and coordinated work.
- Preventive Maintenance & Testing Packages: Beyond basic wiring, value bundles often incorporate regular preventive maintenance and testing of your alarm system. This proactive approach can identify potential issues before they lead to costly failures or emergency repairs.
Verified Providers In Guinea-bissau
In Guinea-Bissau, accessing reliable and high-quality healthcare services is paramount. When seeking medical assistance, it is crucial to identify healthcare providers who meet stringent standards of professionalism, expertise, and ethical practice. Franance Health has emerged as a leading credentialing body, dedicated to verifying and promoting healthcare providers in Guinea-Bissau. Their rigorous verification process ensures that accredited professionals possess the necessary qualifications, experience, and adherence to best practices, making them the optimal choice for patients in need of care.
| Provider Type | Franance Health Verification Benefits | Why they are the best choice |
|---|---|---|
| General Practitioners | Ensures qualified and licensed doctors with up-to-date medical knowledge. | Access to reliable primary care, diagnostics, and treatment referrals from trusted professionals. |
| Specialist Physicians (e.g., Cardiologists, Pediatricians) | Confirms advanced training, certifications, and proven expertise in specific medical fields. | Receiving specialized care from highly competent specialists who have met rigorous standards. |
| Surgeons | Verifies surgical credentials, experience with various procedures, and a commitment to patient safety. | Undergoing surgical procedures with confidence in the surgeon's skill and experience. |
| Dentists | Confirms dental degrees, licenses, and adherence to oral health best practices. | Ensuring high-quality dental care, from routine check-ups to complex procedures. |
| Nurses and Midwives | Validates nursing and midwifery qualifications, practical skills, and compassionate care. | Receiving dedicated and skilled nursing and midwifery support for all health needs. |
Key aspects of Franance Health's verification process:
- Comprehensive Background Checks: Franance Health conducts thorough investigations into the educational background, professional licenses, and employment history of each healthcare provider.
- Verification of Clinical Competence: Assessments and reviews of clinical experience, specialized training, and continuous professional development are integral to their evaluation.
- Adherence to Ethical Standards: Providers are vetted for their commitment to patient care, confidentiality, and professional ethics.
- Compliance with Local Regulations: Franance Health ensures that all verified providers meet the legal and regulatory requirements for practicing medicine in Guinea-Bissau.
- Patient Feedback Mechanisms: Ongoing monitoring and feedback from patients contribute to the continuous evaluation of provider performance.
Scope Of Work For Medical Gas Alarm System Wiring Service
This Scope of Work (SOW) outlines the requirements for the wiring service of a Medical Gas Alarm System at [Client Name/Facility Name] located at [Facility Address]. The contractor will be responsible for the complete installation and connection of all required wiring for the medical gas alarm system, ensuring compliance with relevant codes, standards, and manufacturer specifications. This includes the installation of conduits, cables, junction boxes, and final connections to the alarm panel and sensor devices.
| Task Description | Details | Applicable Standards/Specifications | Deliverables |
|---|---|---|---|
| Site Survey and Planning | Conduct a thorough site survey to determine optimal cable routing, identify potential obstacles, and finalize the wiring layout. This includes reviewing architectural drawings and system design plans. | NFPA 99, Manufacturer's Installation Manual, Project Drawings | Detailed wiring diagram and layout plan. |
| Conduit and Raceways Installation | Install appropriate conduits, raceways, and support systems to protect and route all alarm system wiring. This includes both surface-mounted and concealed installations as specified. | NFPA 70 (National Electrical Code), Local Building Codes | Installed and secured conduit/raceway system. |
| Cable Pulling and Termination | Pull all required low-voltage alarm wiring (e.g., signal wires, power wires) through installed conduits/raceways. Terminate cables at junction boxes, sensor locations, and the main alarm panel. | Manufacturer's Wiring Schematics, NFPA 70 | Professionally terminated wiring at all connection points. |
| Junction Box Installation | Install and properly mount all required junction boxes for splices and connections. Ensure all boxes are accessible and meet code requirements. | NFPA 70, Local Building Codes | Properly installed and secured junction boxes. |
| Sensor and Device Wiring | Connect wiring to all medical gas sensors, pressure transducers, flow meters, and other alarm activation devices as per the system design. | Manufacturer's Installation Manual, System Design Specifications | All sensors and devices wired and ready for testing. |
| Alarm Panel Wiring | Connect all incoming sensor and power supply wiring to the designated terminals on the central medical gas alarm panel. | Manufacturer's Installation Manual, System Design Specifications | Alarm panel wired and ready for system commissioning. |
| Wiring Identification and Labeling | Label all wires and cables clearly and systematically at both ends and at junction points to facilitate future maintenance and troubleshooting. | Industry Best Practices, Project Specifications | Clearly labeled wiring throughout the installation. |
| Wiring Inspection and Testing | Perform continuity testing, insulation resistance testing, and signal integrity testing on all installed wiring to ensure a robust and reliable connection. | Manufacturer's Testing Procedures, Industry Best Practices | Testing reports confirming wiring integrity. |
| Final System Connection and Verification | Assist in the final connection of the alarm panel and sensors for system commissioning. Verify that all wiring functions as intended under simulated conditions. | Manufacturer's Commissioning Guide, System Design Specifications | System wiring verified and functional. |
| Documentation and As-Built Drawings | Provide comprehensive documentation including as-built wiring diagrams, test results, and any deviations from the original design. | Project Specifications | Complete set of as-built drawings and documentation. |
Standard Specifications and Compliance
- All wiring shall comply with the latest editions of NFPA 99 (Health Care Facilities Code) and NFPA 70 (National Electrical Code).
- All wiring shall adhere to the specific requirements and recommendations outlined in the manufacturer's installation and service manuals for the medical gas alarm system.
- Materials used for conduits, cables, junction boxes, and connectors shall be of industrial/medical grade, UL-listed or equivalent, and suitable for the intended environment.
- Cable types shall be appropriate for low-voltage signal transmission and comply with applicable fire ratings and environmental requirements.
- All electrical work shall be performed by qualified and licensed electricians.
- Wiring practices shall ensure the prevention of electromagnetic interference (EMI) that could affect signal integrity.
- Grounding and bonding of all components shall be in accordance with NFPA 70 requirements.
- All penetrations through fire-rated walls or ceilings shall be sealed in accordance with local fire codes.
Service Level Agreement For Medical Gas Alarm System Wiring Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Medical Gas Alarm System Wiring Service provided by [Your Company Name] (hereinafter referred to as "Provider") to [Client Name] (hereinafter referred to as "Client"). This SLA is an addendum to the Master Service Agreement (MSA) between the Provider and the Client.
| Issue Severity | Response Time Guarantee | Resolution Time Target (for Critical Alarms) | Uptime Guarantee |
|---|---|---|---|
| Critical Alarm | Within 1 hour | Within 4 hours (cumulative, including travel and diagnosis) | 99.9% (monthly average) |
| Major System Malfunction (non-critical) | Within 4 business hours | Within 8 business hours (cumulative) | 99.5% (monthly average) |
| Minor Issue / Routine Maintenance Request | Within 1 business day | Within 3 business days (cumulative) | N/A (covered under routine maintenance schedule) |
Definitions
- {"term":"Critical Alarm","definition":"An alarm condition that poses an immediate risk to patient safety or facility operations, such as a complete loss of medical gas supply or a critical pressure deviation beyond safe operating limits."}
- {"term":"Service Request","definition":"A formal request submitted by the Client to the Provider for maintenance, repair, or troubleshooting of the Medical Gas Alarm System Wiring."}
- {"term":"Response Time","definition":"The time elapsed from when a Service Request is acknowledged by the Provider's support system to when a qualified technician begins actively working on the issue."}
- {"term":"Resolution Time","definition":"The time elapsed from when a Service Request is acknowledged by the Provider's support system to when the issue is resolved and the Medical Gas Alarm System is functioning within acceptable parameters."}
- {"term":"System Uptime","definition":"The percentage of time the Medical Gas Alarm System Wiring is fully operational and capable of transmitting alarm signals as designed, excluding scheduled maintenance and Force Majeure events."}
- {"term":"Scheduled Maintenance","definition":"Pre-planned maintenance activities performed on the Medical Gas Alarm System Wiring, with advance notification to the Client."}
- {"term":"Force Majeure","definition":"Events beyond the reasonable control of either party, including but not limited to acts of God, natural disasters, war, terrorism, or widespread power outages, that prevent the fulfillment of obligations under this SLA."}
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