Verified Service Provider in Ghana
MRI Rigging & Installation Service in Ghana
Engineering Excellence & Technical Support
MRI Rigging & Installation Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Precision Equipment Placement
We specialize in the meticulous rigging and installation of sensitive MRI machines, ensuring optimal alignment and operational integrity. Our expert technicians employ advanced leveling techniques and vibration dampening solutions to guarantee your equipment is positioned for peak performance, adhering to strict manufacturer specifications in Ghana's unique logistical landscape.
Logistical Mastery & Secure Transport
Navigating Ghana's diverse terrain, we provide secure and efficient transportation for your valuable MRI equipment. Our comprehensive logistics management includes route planning, specialized transport vehicles, and trained personnel to ensure your MRI unit arrives safely and on schedule, mitigating risks from port to final installation site.
Certified Installation & Calibration
Beyond physical placement, our certified technicians perform expert installation and meticulous calibration of your MRI system. We ensure all components are correctly integrated and functioning within optimal parameters, providing thorough testing and documentation to meet all regulatory and performance requirements for medical facilities across Ghana.
What Is Mri Rigging & Installation Service In Ghana?
MRI Rigging & Installation Service in Ghana refers to the specialized process of safely and precisely transporting, positioning, and setting up Magnetic Resonance Imaging (MRI) scanners and associated infrastructure within healthcare facilities across Ghana. This service is critical due to the immense size, weight, intricate design, and strict environmental requirements of MRI equipment. It encompasses a multifaceted approach involving specialized logistics, structural engineering considerations, and advanced technical expertise to ensure the integrity and optimal functionality of the MRI suite.
| Who Needs MRI Rigging & Installation Service | Typical Use Cases | |||
|---|---|---|---|---|
| Hospitals (Public and Private) | Installation of new MRI scanners in newly built or renovated wings. | Relocation of existing MRI scanners within a hospital campus or to a new facility. | Upgrades and expansions of existing MRI suites. | Replacement of aging MRI equipment. |
| Specialized Diagnostic Imaging Centers | Establishment of dedicated MRI facilities. | Expansion of service offerings to include MRI diagnostics. | ||
| Government Health Agencies | Installation of MRI equipment in regional or national referral hospitals. | Procurement and deployment of MRI infrastructure for public health initiatives. | ||
| Research Institutions | Setting up MRI scanners for medical research purposes. | Integration of specialized MRI systems for advanced studies. | ||
| Medical Equipment Suppliers and Manufacturers | Providing end-to-end installation services for their clients in Ghana. | Ensuring seamless deployment of their MRI products. | ||
| Construction and Engineering Firms (Healthcare Sector) | Collaborating with specialized rigging teams for large-scale healthcare projects involving MRI installations. | Subcontracting MRI rigging and installation expertise. |
Key Components of MRI Rigging & Installation Service:
- Site Assessment and Planning: Detailed evaluation of the installation site, including structural load-bearing capacity, accessibility for large equipment, power supply infrastructure, RF shielding requirements, and cooling systems.
- Logistics and Transportation: Coordination of specialized transport for MRI components, often involving cranes, heavy-duty vehicles, and secure handling procedures from port of entry or manufacturing site to the healthcare facility.
- De-installation and Re-installation (if applicable): For existing MRI units requiring relocation or upgrades, this involves meticulous deconstruction, cataloging, packaging, and subsequent reassembly.
- Structural Modifications: Implementation of necessary structural reinforcements to support the immense weight of the MRI magnet and associated components. This may include floor strengthening or modifications to doorways and corridors for access.
- RF Shielding Installation: Construction and integration of radiofrequency (RF) shielding to prevent external electromagnetic interference from compromising image quality and to contain the MRI's magnetic field.
- Cryogen Management: Specialized handling and filling of cryogenic coolants (typically liquid helium) for superconducting magnets, adhering to strict safety protocols.
- Equipment Placement and Alignment: Precision maneuvering and positioning of the MRI magnet, patient table, console, and other peripherals using specialized lifting equipment and alignment tools.
- System Integration and Calibration: Connecting all components, including power, data, cooling, and safety systems, followed by comprehensive system calibration and testing to ensure diagnostic accuracy.
- Environmental Controls: Ensuring the installation of appropriate HVAC systems for precise temperature and humidity control, crucial for magnet stability and equipment longevity.
- Quality Assurance and Handover: Rigorous testing, validation, and final inspection to confirm the system meets all specifications and is ready for clinical operation, followed by comprehensive training for facility staff.
- Regulatory Compliance: Adherence to all relevant Ghanaian building codes, electrical safety standards, and healthcare facility regulations.
Who Needs Mri Rigging & Installation Service In Ghana?
MRI Rigging & Installation Service in Ghana caters to a specific and critical segment of the healthcare industry. These services are essential for any facility that is acquiring, relocating, or performing maintenance on Magnetic Resonance Imaging (MRI) machines. The installation and rigging of MRI machines are highly specialized tasks requiring expertise in heavy lifting, precise positioning, and often involving complex electrical and magnetic field considerations. Therefore, the target customers are primarily institutions with advanced medical imaging capabilities.
| Target Customer Group | Key Departments Involved | Specific Needs/Reasons for Service |
|---|---|---|
| Public Hospitals | Radiology Department, Biomedical Engineering Department, Procurement Department, Facilities Management | Acquisition of new MRI machines, replacement of old units, relocation within the facility, major repairs or upgrades. |
| Private Hospitals | Radiology Department, Biomedical Engineering Department, Administration/Operations, Procurement | Expanding imaging capacity, upgrading to newer MRI technology, setting up new imaging suites, ensuring minimal downtime during maintenance. |
| Specialty Clinics | Radiology/Imaging Department, Clinic Administration, Technical Staff | Installing MRI for specialized diagnostic services (e.g., advanced neuroimaging), optimizing space for imaging equipment, ensuring compliance with safety standards. |
| Diagnostic Imaging Centers | Operations Management, Radiology Technologists, Technical Support, Procurement | Establishing new imaging centers, expanding service offerings, upgrading existing MRI scanners, ensuring efficient patient throughput. |
| Research Institutions & Universities | Research Departments (e.g., Medical Imaging Research, Neuroscience), Biomedical Engineering Departments, Facilities Management, Procurement Offices | Installing research-grade MRI scanners, relocating specialized imaging equipment for interdisciplinary research, ensuring stable operational environments for sensitive research. |
| Government Health Agencies | Procurement & Logistics Units, Biomedical Engineering Units, Health Infrastructure Planning | Overseeing national health infrastructure projects, ensuring proper installation of MRI equipment in public health facilities, setting standards for medical equipment handling. |
Target Customers & Departments for MRI Rigging & Installation Service in Ghana
- Hospitals (Public and Private)
- Specialty Clinics (e.g., Neurology, Oncology, Cardiology)
- Diagnostic Imaging Centers
- Research Institutions and Universities with Medical Faculties
- Government Health Agencies overseeing medical equipment procurement and installation
Mri Rigging & Installation Service Process In Ghana
This document outlines the comprehensive workflow for MRI Rigging & Installation Service in Ghana, detailing each stage from initial customer inquiry to the final execution of the service. Our process is designed to ensure precision, safety, and client satisfaction throughout the entire project lifecycle, from site assessment and equipment transport to installation and final handover. We prioritize clear communication and meticulous planning to address the unique logistical and technical challenges of MRI equipment installation in diverse Ghanaian environments.
| Stage | Description | Key Activities | Deliverables/Outcomes | Responsible Party |
|---|---|---|---|---|
| Inquiry & Initial Consultation | The client contacts us with a requirement for MRI rigging and installation services. This stage involves understanding their specific needs and project scope. | Receive inquiry, conduct preliminary needs assessment, discuss project scope and timeline, explain our service capabilities. | Clear understanding of client requirements, preliminary project scope definition. | Client, Service Provider (Sales/Technical Team) |
| Site Assessment & Survey | A detailed on-site inspection to evaluate the installation location, access routes, power requirements, and structural integrity. | On-site visit, detailed measurements, assessment of room dimensions, door/hallway widths, floor load capacity, power supply analysis, environmental conditions, identification of potential challenges. | Comprehensive site survey report, identification of any site-specific requirements or modifications needed. | Service Provider (Technical Team) |
| Quotation & Proposal Generation | Based on the site assessment and scope, a detailed quotation and comprehensive proposal are prepared. | Develop detailed scope of work, identify required equipment and manpower, calculate costs (labor, transport, specialized equipment), prepare formal quotation and proposal document. | Formal quotation, detailed project proposal outlining scope, timeline, costs, and terms. | Service Provider (Sales/Technical Team) |
| Contract & Agreement | Upon client acceptance of the quotation and proposal, a formal contract is drafted and signed. | Review and negotiate contract terms, finalize service agreement, secure signatures from both parties. | Signed contract/service agreement. | Client, Service Provider (Legal/Management) |
| Logistics & Planning | Detailed planning for equipment transportation, personnel deployment, and resource allocation. | Develop detailed project plan, schedule equipment delivery, arrange for specialized transport vehicles, secure necessary permits, plan crew deployment and accommodation (if required). | Detailed project schedule, logistics plan, resource allocation matrix. | Service Provider (Project Management/Logistics Team) |
| Equipment De-installation (if applicable) | If replacing an existing MRI, this stage involves the safe and efficient de-installation of the old unit. | Disconnection of power and ancillaries, careful dismantling, packaging of old MRI system. | De-installed and safely packaged MRI system ready for removal. | Service Provider (Technical Team) |
| Transportation & Site Preparation | Safely transport the MRI equipment to the site and prepare the installation area. | Secure loading of MRI onto specialized transport, safe transit to site, unload equipment, clear installation pathway, final site preparation (cleaning, ensuring access). | MRI equipment safely delivered to site, installation area prepared. | Service Provider (Logistics/Technical Team) |
| Rigging & Installation | The core stage involving the precise movement and setup of the MRI magnet and associated components. | Utilize specialized rigging equipment (cranes, dollies), carefully maneuver magnet into position, assemble scanner components, connect power and data cables, ensure precise alignment. | Fully installed MRI magnet and system, ready for testing. | Service Provider (Specialized Riggers & Technicians) |
| Testing & Calibration | Thorough testing and calibration to ensure the MRI system functions optimally and meets all specifications. | Perform system checks, conduct quality assurance tests, calibrate magnetic field, test imaging sequences, verify performance against manufacturer specifications. | Calibrated and fully functional MRI system, performance validation report. | Service Provider (Technical Team/Applications Specialist) |
| Client Training & Handover | Training the client's personnel on the operation and basic maintenance of the MRI system. | Conduct comprehensive user training, demonstrate system operation, explain safety protocols, provide user manuals, formally hand over the system. | Trained client personnel, completed handover documentation, operational MRI system. | Service Provider (Applications Specialist/Project Manager) |
| Post-Installation Support & Documentation | Providing ongoing support and submitting all necessary project documentation. | Offer post-installation technical support, address any initial issues, provide final project reports, maintenance logs, and as-built drawings. | Completed project documentation, client satisfaction, ongoing support availability. | Service Provider (Project Management/Support Team) |
MRI Rigging & Installation Service Workflow in Ghana
- Inquiry & Initial Consultation
- Site Assessment & Survey
- Quotation & Proposal Generation
- Contract & Agreement
- Logistics & Planning
- Equipment De-installation (if applicable)
- Transportation & Site Preparation
- Rigging & Installation
- Testing & Calibration
- Client Training & Handover
- Post-Installation Support & Documentation
Mri Rigging & Installation Service Cost In Ghana
The cost of MRI rigging and installation services in Ghana can vary significantly due to a multitude of factors. These services are highly specialized, requiring trained technicians, precise equipment handling, and adherence to strict safety and regulatory standards. The overall price will depend on the complexity of the MRI machine, the installation site's accessibility, required modifications to the infrastructure, and the specific vendor chosen. It's crucial for healthcare facilities to obtain detailed quotes from multiple reputable providers to ensure competitive pricing and quality service.
| Service Component | Estimated Cost Range (GHS) | Notes |
|---|---|---|
| Rigging & Transportation | 15,000 - 50,000+ | Varies based on MRI size/weight, distance, and equipment needed. |
| Site Preparation & Infrastructure Assessment | 10,000 - 30,000+ | Includes structural checks, potential reinforcement, and initial suitability analysis. |
| Magnetic Shielding Installation | 20,000 - 100,000+ | Highly dependent on the size of the room and materials used (lead, copper, etc.). Can be a significant cost. |
| Electrical & HVAC Upgrades | 15,000 - 60,000+ | Assumes necessary upgrades are required to meet MRI specifications. |
| Labor (Technician Crew) | 5,000 - 20,000 per day (estimated) | Covers a team of specialized technicians for the duration of the installation. |
| Testing, Calibration & Commissioning | 10,000 - 40,000+ | Essential for ensuring operational readiness and accuracy. |
| Project Management & Logistics | 5,000 - 25,000+ | Covers coordination, planning, and oversight of the entire process. |
| Miscellaneous (Permits, Insurance, etc.) | 5,000 - 15,000+ | Variable costs depending on local requirements and vendor policies. |
| Total Estimated Range (excluding MRI unit itself) | 80,000 - 350,000+ GHS | This is a broad estimate. Specific quotes are essential. |
Key Pricing Factors for MRI Rigging & Installation in Ghana
- MRI Scanner Specifications: The size, weight, and model of the MRI scanner are primary determinants of cost. Larger and heavier scanners require more specialized lifting equipment and more personnel, increasing labor costs.
- Site Accessibility and Preparation: The ease of access to the installation location within the hospital or clinic is critical. Difficult access, requiring extensive maneuvering through narrow corridors or up multiple floors, will increase labor and equipment rental expenses. Site preparation, including structural assessments, potential floor reinforcement, and shielding installation (lead or copper), adds to the overall cost.
- Infrastructure Modifications: Depending on the existing infrastructure, significant modifications might be needed. This can include upgrading electrical systems to handle the MRI's power demands, installing specialized cooling systems (HVAC), and ensuring adequate magnetic shielding to prevent interference with other equipment or the environment.
- Distance and Logistics: The distance from the vendor's location to the installation site in Ghana will impact transportation costs for personnel, specialized equipment, and the MRI scanner itself. This also includes potential costs for shipping the MRI if it's imported.
- Technician Expertise and Manpower: The number of skilled technicians required, their experience level, and the duration of the installation project directly affect labor costs. Highly specialized MRI installation teams are essential for ensuring a safe and efficient setup.
- Dismantling and Reassembly (if applicable): If the MRI is being relocated or reassembled from a previous site, additional costs will be incurred for the dismantling process, safe transportation, and subsequent reassembly and calibration.
- Testing and Calibration: Post-installation, comprehensive testing and calibration are essential to ensure the MRI is functioning optimally and meeting all performance benchmarks. These specialized services are part of the installation package.
- Permits and Regulatory Compliance: Obtaining necessary permits and ensuring compliance with local building codes and healthcare regulations can incur administrative fees and potentially require specialized consultants.
- Vendor Reputation and Service Level Agreements (SLAs): Established and reputable vendors with a proven track record in medical equipment installation may command higher prices due to their expertise, reliability, and included after-sales support or SLAs.
- Insurance: The cost of specialized insurance to cover the transit and installation of a high-value medical device like an MRI will be factored into the overall service fee.
Affordable Mri Rigging & Installation Service Options
Acquiring and installing an MRI machine is a significant investment. Choosing the right rigging and installation service is crucial for ensuring the safety of your staff, the integrity of the equipment, and adherence to all regulatory requirements. This guide explores affordable MRI rigging and installation service options, focusing on value bundles and cost-saving strategies to help you manage your budget effectively without compromising on quality or safety.
| Service Offering | Description | Value Bundle Potential | Cost-Saving Strategies |
|---|---|---|---|
| Basic Rigging & Placement | Includes transportation of the MRI unit to the site, safe maneuvering into the designated room, and precise placement according to manufacturer specifications. This is the fundamental service for moving the heavy and sensitive equipment. | Can be bundled with initial site survey or basic power connection assessment. | Negotiate volume discounts if multiple units are being installed. Schedule installation during off-peak seasons if possible. Consider the most efficient transport route. |
| Full Installation & Commissioning | Encompasses rigging, placement, connection of all necessary components (power, cooling, RF shielding integration), system checks, and initial calibration to ensure full operational readiness. | Often bundled with extended warranty, preventive maintenance plans, or training for in-house technicians. | Opt for providers who offer package deals for installation and initial maintenance. Bundle with other related medical equipment installations if applicable. |
| Decommissioning & Removal | Safe and compliant dismantling and removal of an existing MRI unit, preparing the space for a new installation or alternative use. This includes responsible disposal or transfer. | Can be bundled with the installation of a new MRI system, offering a consolidated service. | Inquire about re-sale or trade-in options for the old unit if the provider offers such services. Compare quotes for decommissioning alone versus bundled services. |
| Specialized Site Preparation | Services related to preparing the installation site, such as reinforcing floors, ensuring adequate ventilation, or installing specialized RF shielding. This is often a separate but crucial step. | Can be integrated into a comprehensive installation package, particularly for older facilities or complex site requirements. | Work closely with the installation provider and your facilities team to optimize site prep. Explore modular shielding solutions if applicable for future flexibility. |
| Consultation & Project Management | Expert advice on site suitability, logistical planning, regulatory compliance, and overall project oversight to ensure a smooth and efficient installation process. | Often a standard component of larger installation packages, but can be a standalone service for complex projects. | Seek providers who offer integrated project management from the outset to identify and mitigate potential cost overruns early. Engage consultants early in the planning phase. |
Key Considerations for Affordable MRI Rigging & Installation
- Prioritize Safety & Compliance: Never compromise on safety protocols and regulatory compliance for cost. A poorly executed installation can lead to equipment damage, injuries, and costly legal issues.
- Thorough Site Assessment: A detailed site assessment by the service provider can prevent unexpected costs during installation. This includes evaluating access points, structural integrity, power requirements, and cooling systems.
- Experienced & Certified Technicians: Opt for services that employ experienced and certified technicians. Their expertise ensures efficient and correct installation, minimizing the risk of errors and delays.
- Clear Scope of Work: Ensure the service contract clearly defines the scope of work, including all tasks, timelines, and responsibilities, to avoid scope creep and additional charges.
- Insurance Coverage: Verify that the rigging and installation service has adequate insurance coverage for potential damages and liabilities during the process.
- Post-Installation Support: Inquire about post-installation support, calibration, and testing services. This ensures the MRI is fully operational and performing optimally.
Verified Providers In Ghana
In Ghana's dynamic healthcare landscape, identifying trustworthy and high-quality healthcare providers is paramount for individuals seeking reliable medical services. Franance Health stands out as a leading platform committed to connecting patients with verified, accredited, and experienced healthcare professionals across the nation. Their rigorous credentialing process ensures that all listed providers meet stringent standards of competence, ethics, and patient care, offering peace of mind to users. By prioritizing transparency and quality assurance, Franance Health not only simplifies the search for healthcare but also elevates the overall standard of medical access in Ghana. Choosing a Franance Health-verified provider means opting for expertise, safety, and a commitment to your well-being.
| Credential Type | Franance Health Verification | Importance for Patients |
|---|---|---|
| Medical License | Confirmed and up-to-date | Ensures the provider is legally qualified to practice medicine. |
| Professional Accreditations | Valid and relevant | Indicates specialized training and adherence to professional standards. |
| Educational Background | Verified degrees and certifications | Confirms foundational knowledge and expertise in their field. |
| Professional References | Positive feedback from peers and institutions | Offers insights into the provider's professional conduct and reputation. |
| Continuing Medical Education (CME) | Evidence of ongoing learning | Demonstrates a commitment to staying updated with the latest medical advancements. |
Why Franance Health Credentials Matter
- Rigorous Verification Process: Franance Health employs a multi-stage verification that includes checking medical licenses, accreditations, educational backgrounds, and professional references.
- Commitment to Patient Safety: Verified providers have demonstrated adherence to best practices in patient care and safety protocols.
- Enhanced Trust and Reliability: Patients can be confident in the quality of care they will receive from a Franance Health-verified professional.
- Access to Expertise: The platform features a diverse range of specialists and general practitioners, ensuring you can find the right expert for your needs.
- Promoting Healthcare Excellence: By endorsing qualified professionals, Franance Health contributes to raising the bar for healthcare services in Ghana.
Scope Of Work For Mri Rigging & Installation Service
This Scope of Work (SOW) outlines the requirements for the rigging and installation of a Magnetic Resonance Imaging (MRI) system. It defines the technical deliverables, standard specifications, and responsibilities for the successful execution of the project. The primary objective is to ensure the safe, efficient, and compliant installation of the MRI scanner and associated equipment within the designated facility.
| Deliverable/Specification | Description | Standard/Requirement | Verification Method |
|---|---|---|---|
| Site Survey Report | Detailed assessment of the installation site, including structural integrity, access routes, power requirements, and environmental conditions. | Must include floor load capacity, ceiling height, door widths, aisle clearances, and existing infrastructure details. | Visual inspection, photographic documentation, site measurements. |
| Rigging Plan | Comprehensive plan detailing the method, equipment, and procedures for moving the MRI magnet and components from delivery point to final position. | Must adhere to manufacturer's guidelines, incorporate safety protocols, and consider all potential obstacles. | Review and approval by client and MRI manufacturer representative. |
| MRI Magnet Placement | Precise positioning and alignment of the MRI magnet within the installed base and shielding. | Tolerance within manufacturer's specified limits for X, Y, Z axes and rotational alignment. | Laser alignment tools, spirit levels, manufacturer's alignment jig. |
| RF Shielding Integrity | Installation and verification of radiofrequency shielding to prevent signal interference. | Must meet or exceed manufacturer's specified attenuation levels (e.g., dB levels at specific frequencies). | RF leakage testing conducted by a qualified third party or manufacturer's representative. |
| Gradient Coil Installation | Correct installation and connection of gradient coils within the magnet bore. | Secure mounting, proper connection to the magnet, and compliance with manufacturer's torque specifications. | Visual inspection, continuity checks, manufacturer's installation checklist. |
| System Leveling and Stability | Ensuring the MRI system is perfectly level and stable in its final position. | Within manufacturer's specified tolerances for overall system leveling. | Precision spirit levels, digital inclinometers. |
| Power and Cooling Connections | Installation and connection of power supply units and cooling systems according to manufacturer specifications. | Adherence to electrical codes (e.g., NEC, local building codes) and manufacturer's wiring diagrams. Proper pipe connections for cooling systems. | Visual inspection, electrical continuity testing, pressure testing for cooling systems, performance verification. |
| Shielding Penetration Sealing | Proper sealing of all penetrations through the RF shielding (e.g., waveguides, power cables, cooling lines). | No RF leakage at penetration points. Use of appropriate RF gaskets and materials. | RF leakage testing around penetration points. |
| Post-Installation Inspection Report | Comprehensive report detailing the successful installation, including any deviations from the plan and resolution. | Includes sign-off from client, contractor, and MRI manufacturer representative. | Client acceptance and formal sign-off. |
| As-Built Drawings | Updated drawings reflecting the final installed configuration, including any modifications made during installation. | Accurate representation of all installed components and their locations. | Review and approval by client. |
Key Phases and Activities
- Site Preparation and Verification
- MRI System Rigging and Movement
- Equipment Placement and Alignment
- Shielding Installation and Verification
- Ancillary Equipment Installation
- System Testing and Commissioning
- Documentation and Handover
Service Level Agreement For Mri Rigging & Installation Service
This Service Level Agreement (SLA) outlines the performance expectations and commitments for MRI Rigging & Installation Services provided by [Your Company Name] to [Client Name]. This agreement covers response times for critical issues and defines uptime guarantees for installed MRI equipment during the warranty and ongoing maintenance periods.
| Service Category | Severity Level | Response Time Guarantee (Business Hours) | Target Resolution Time (Business Hours) | Uptime Guarantee (%) |
|---|---|---|---|---|
| MRI Rigging & Installation (Post-Installation) | Critical (Complete System Failure, Unusable) | 1 Hour | 4 Business Hours | N/A (Focus on Response/Resolution) |
| MRI Rigging & Installation (Post-Installation) | High (Major Functionality Impaired, Limited Use) | 2 Business Hours | 8 Business Hours | N/A (Focus on Response/Resolution) |
| MRI Rigging & Installation (Post-Installation) | Medium (Minor Functionality Issue, Affects Workflow) | 4 Business Hours | 24 Business Hours | N/A (Focus on Response/Resolution) |
| MRI Rigging & Installation (Post-Installation) | Low (Cosmetic or Non-critical Issue) | 8 Business Hours | 48 Business Hours | N/A (Focus on Response/Resolution) |
| Installed MRI Equipment (During Warranty/Maintenance) | Critical (Complete System Failure, Unusable) | N/A (Covered by Manufacturer/Third-Party SLA) | N/A (Covered by Manufacturer/Third-Party SLA) | 98.5% |
| Installed MRI Equipment (During Warranty/Maintenance) | High (Major Functionality Impaired, Limited Use) | N/A (Covered by Manufacturer/Third-Party SLA) | N/A (Covered by Manufacturer/Third-Party SLA) | 98.5% |
Key Service Level Objectives
- Response Time: Defines the maximum time allowed for our technical team to acknowledge and begin addressing a reported issue.
- Resolution Time: Outlines the target time for resolving reported issues, categorized by severity.
- Uptime Guarantee: Specifies the percentage of time the MRI equipment is expected to be operational and available for use, excluding scheduled maintenance.
- Reporting & Escalation: Details the procedures for reporting issues and the escalation process for unresolved critical incidents.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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