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Digital X-Ray Installation Service (Fixed DR) in Ghana
Engineering Excellence & Technical Support
Digital X-Ray Installation Service (Fixed DR) High-standard technical execution following OEM protocols and local regulatory frameworks.
Precision Digital X-ray Calibration
Our certified technicians ensure optimal image quality and radiation safety through meticulous calibration of fixed DR systems, adhering to international standards for accurate diagnostic outcomes in Ghana.
Seamless PACS Integration & Network Setup
We provide expert installation and configuration of Picture Archiving and Communication Systems (PACS) and robust network infrastructure, guaranteeing efficient image storage, retrieval, and seamless integration into existing hospital IT environments across Ghana.
Robust Hardware Installation & Site Preparation
Our comprehensive service includes professional installation of fixed DR hardware, including structural assessments and power supply verification, ensuring a stable and reliable system designed for the specific needs and environmental conditions of Ghanaian healthcare facilities.
What Is Digital X-ray Installation Service (Fixed Dr) In Ghana?
Digital X-Ray Installation Service (Fixed DR) in Ghana refers to the comprehensive process of setting up and integrating a fixed Digital Radiography (DR) system within a medical facility. This service encompasses the physical installation, configuration, calibration, and initial testing of the DR equipment to ensure it functions optimally and is ready for clinical use. Fixed DR systems are permanently mounted and integrated into the imaging suite, offering higher throughput and dedicated imaging capabilities compared to mobile DR units. The service ensures seamless interoperability with existing Picture Archiving and Communication Systems (PACS) and Hospital Information Systems (HIS), if applicable, and often includes essential training for radiographers and technicians on the new system's operation and maintenance.
| Who Needs It? | Typical Use Cases | |||
|---|---|---|---|---|
| Hospitals (public and private) seeking to upgrade their diagnostic imaging capabilities. | Radiology departments requiring high-volume patient throughput for general radiography. | Specialty clinics (e.g., orthopedic, pulmonology) needing dedicated digital imaging solutions. | Medical diagnostic centers aiming to offer advanced X-ray services. | New healthcare facilities establishing their radiology departments. |
| Chest X-rays (thoracic imaging for pneumonia, tuberculosis, etc.) | Skeletal X-rays (fracture detection, joint imaging, bone density assessment) | Abdominal X-rays (assessment of bowel obstruction, foreign bodies, etc.) | Orthopedic imaging (pre- and post-operative assessment, sports injuries) | Emergency room imaging for trauma and acute conditions. |
Key Components of Digital X-Ray Installation Service (Fixed DR):
- Site assessment and planning for optimal equipment placement and workflow integration.
- Physical installation of the X-ray generator, X-ray tube, digital detector (flat panel), and associated mechanical components (e.g., Bucky, C-arm).
- Electrical and network cabling installation and connection.
- Software installation, configuration, and integration with PACS/HIS.
- System calibration and quality control testing to ensure image accuracy and diagnostic quality.
- Initial operational testing and validation.
- User training for radiographers, technologists, and IT personnel.
- Post-installation support and warranty activation.
Who Needs Digital X-ray Installation Service (Fixed Dr) In Ghana?
The installation of fixed Digital Radiography (DR) X-ray systems is a critical upgrade for healthcare facilities in Ghana seeking to enhance diagnostic imaging capabilities. This advanced technology offers significant advantages over traditional film-based X-rays and even computed radiography (CR), including faster image acquisition, higher image quality, reduced radiation dose to patients, and improved workflow efficiency. This guide outlines who specifically needs this service, detailing the target customers and the departments within those institutions that would benefit most from a fixed DR installation.
| Target Department | Benefits of Fixed DR Installation | Specific Use Cases |
|---|---|---|
Target Customers for Fixed DR X-Ray Installation in Ghana:
- {"title":"Public Hospitals (Tertiary, Regional, and District)","description":"These institutions often face high patient volumes and require reliable, efficient diagnostic tools to manage the workload. Upgrading to fixed DR can significantly improve their diagnostic throughput and accuracy."}
- {"title":"Private Hospitals and Specialist Clinics","description":"These facilities often aim to offer advanced medical services and attract patients by providing state-of-the-art equipment. Fixed DR installations are a key component of a modern diagnostic imaging department."}
- {"title":"University Teaching Hospitals and Medical Training Institutions","description":"These centers are crucial for training future medical professionals. Having advanced imaging technologies like fixed DR allows for better learning experiences and exposure to modern diagnostic practices."}
- {"title":"Large Diagnostic Imaging Centers","description":"Standalone imaging centers focused on providing a wide range of diagnostic services will benefit from the speed and efficiency of fixed DR to serve a larger patient base."}
- {"title":"Military and Security Force Hospitals","description":"These facilities often require robust and rapidly deployable diagnostic imaging solutions, especially in specialized medical units. Fixed DR offers the necessary reliability and speed."}
- {"title":"Research Institutions with Clinical Arms","description":"For research involving imaging, high-quality, reproducible images and efficient data management are paramount. Fixed DR systems can meet these demanding requirements."}
Digital X-ray Installation Service (Fixed Dr) Process In Ghana
This document outlines the comprehensive workflow for a Digital X-Ray (Fixed DR) installation service in Ghana, covering the entire process from initial customer inquiry to successful system execution and handover. It details the steps involved, responsibilities, and key considerations to ensure a smooth and efficient installation.
| Phase | Step | Description | Key Activities | Responsible Party | Deliverables/Outcomes | Timeline Estimate |
|---|---|---|---|---|---|---|
| Phase 1: Pre-Installation & Planning | 1.1 Initial Inquiry & Consultation | Understanding the client's needs, current infrastructure, and specific requirements for a Fixed DR system. | Site visit (if possible), needs assessment meeting, technical consultation, preliminary site survey. | Sales Team, Technical Consultant | Needs assessment report, preliminary quote, proposed solution overview. | 1-3 Business Days |
| 1.2 Site Survey & Assessment | Detailed evaluation of the installation site to determine feasibility, technical requirements, and potential challenges. | Electrical capacity check, structural integrity assessment, room dimensions, radiation shielding requirements, network connectivity evaluation, accessibility for equipment. | Technical Team, Biomedical Engineer | Detailed site survey report, infrastructure recommendations, radiation safety plan. | 2-5 Business Days | |
| 1.3 Quotation & Contract Finalization | Providing a comprehensive quote based on the site survey and technical assessment, followed by contract agreement. | Detailed quotation submission, negotiation, contract signing, payment schedule agreement. | Sales Team, Legal Department | Signed contract, confirmed purchase order. | 3-7 Business Days | |
| 1.4 Project Planning & Scheduling | Developing a detailed project plan, including timelines, resource allocation, and key milestones. | Project kick-off meeting, detailed installation schedule, logistics planning for equipment delivery. | Project Manager, Technical Team | Project plan, installation schedule, logistics plan. | 2-4 Business Days | |
| Phase 2: Site Preparation & Infrastructure Setup | 2.1 Infrastructure Upgrades | Ensuring the site meets all the necessary technical and safety requirements for the DR system. | Electrical work (power outlets, surge protection, grounding), network cabling, HVAC adjustments, potential minor structural modifications, radiation shielding implementation/verification. | Client's appointed contractor, approved third-party vendors, Technical Team (oversight) | Completed infrastructure upgrades, certified electrical and structural integrity. | Varies based on scope (1-4 Weeks) |
| 2.2 Network & IT Integration | Setting up the network infrastructure required for PACS (Picture Archiving and Communication System) and RIS (Radiology Information System) connectivity. | Network port installation, IP address assignment, firewall configuration, ensuring compatibility with existing hospital IT systems. | IT Department, Technical Team | Functional network connectivity for the DR system. | 1-3 Business Days | |
| Phase 3: Equipment Delivery & Unpacking | 3.1 Equipment Shipment & Logistics | Coordinating the safe and timely delivery of the Fixed DR system components to the client's site. | Warehousing, customs clearance (if applicable), transportation to site, insurance during transit. | Logistics Partner, Technical Team | Equipment safely on-site. | Varies based on origin (1-4 Weeks) |
| 3.2 Unpacking & Inventory Check | Carefully unpacking all equipment and verifying against the delivery manifest and purchase order. | Visual inspection for any shipping damage, inventory reconciliation. | Technical Team, Client Representative | Unpacked equipment, verified inventory list. | 0.5-1 Business Day | |
| Phase 4: Installation & Integration | 4.1 X-Ray Generator & Tube Installation | Mounting and connecting the X-ray generator and tube according to manufacturer specifications. | Secure mounting, electrical connections, mechanical adjustments. | Technical Team | Physically installed and secured X-ray generator and tube. | 1-2 Business Days |
| 4.2 Detector (DR Panel) Installation & Integration | Installing the DR panel in its designated fixed position and integrating it with the system. | Panel mounting, cabling, connection to the acquisition workstation. | Technical Team | Installed and connected DR panel. | 0.5-1 Business Day | |
| 4.3 Acquisition Workstation & Software Installation | Setting up the computer workstation and installing the X-ray acquisition software and any necessary drivers. | Hardware setup, operating system installation, software installation, driver configuration. | Technical Team | Functional acquisition workstation with installed software. | 1-2 Business Days | |
| 4.4 PACS/RIS Integration | Connecting the DR system to the hospital's PACS and RIS for image archiving and reporting. | DICOM configuration, network integration, test image transfer. | Technical Team, IT Department | Successful image transfer to PACS, RIS integration verification. | 1-3 Business Days | |
| Phase 5: Testing & Calibration | 5.1 System Functionality Testing | Performing comprehensive tests to ensure all components of the DR system are functioning correctly. | Power on/off tests, image acquisition initiation, exposure controls, mechanical movement checks (if applicable). | Technical Team | Demonstrated system functionality. | 1-2 Business Days |
| 5.2 Image Quality Testing & Calibration | Acquiring test images and performing calibration to ensure optimal image quality and diagnostic accuracy. | Exposure settings optimization, contrast and brightness adjustments, geometric accuracy checks, calibration using phantoms. | Technical Team, Medical Physicist (if required) | Calibrated system, optimized image quality parameters. | 1-2 Business Days | |
| 5.3 Radiation Safety Checks | Verifying that the system adheres to all local radiation safety regulations. | Leakage radiation tests, output verification, compliance with regulatory standards. | Technical Team, Medical Physicist (if required) | Radiation safety compliance report. | 0.5-1 Business Day | |
| Phase 6: Training & Handover | 6.1 Operator Training | Providing comprehensive training to radiographers and technical staff on the operation and basic maintenance of the DR system. | System operation, image acquisition techniques, troubleshooting basic issues, software navigation, safety protocols. | Technical Team, Application Specialist | Trained operators, training documentation. | 1-3 Business Days |
| 6.2 System Handover & Documentation | Formally handing over the installed and commissioned DR system to the client with all necessary documentation. | Demonstration of all functions, delivery of user manuals, warranty information, service agreements, calibration certificates. | Project Manager, Technical Team | Signed handover form, complete documentation package. | 0.5 Business Day | |
| Phase 7: Post-Installation Support | 7.1 Warranty Period & Service Agreement | Providing ongoing support and maintenance as per the agreed warranty and service agreement. | Remote technical support, on-site service visits (as per agreement), spare parts management. | Service Department | System operational continuity, timely issue resolution. | Ongoing |
| 7.2 Follow-up & Performance Review | Conducting follow-up checks to ensure the system is performing optimally and addressing any lingering concerns. | Remote system monitoring, periodic performance checks, client satisfaction feedback. | Project Manager, Service Department | Optimized system performance, high client satisfaction. | Ongoing (e.g., after 1 month, 3 months) |
Digital X-Ray (Fixed DR) Installation Service Workflow in Ghana
- Phase 1: Pre-Installation & Planning
- Phase 2: Site Preparation & Infrastructure Setup
- Phase 3: Equipment Delivery & Unpacking
- Phase 4: Installation & Integration
- Phase 5: Testing & Calibration
- Phase 6: Training & Handover
- Phase 7: Post-Installation Support
Digital X-ray Installation Service (Fixed Dr) Cost In Ghana
The installation of a Fixed Digital Radiography (DR) X-ray system in Ghana involves a range of costs influenced by several key factors. This advanced imaging technology offers significant advantages over traditional film-based systems, including faster image acquisition, improved image quality, and reduced radiation dose. The pricing is not a one-size-fits-all figure and is largely determined by the specific components of the system, the complexity of the installation, and the service provider chosen.
| Component/Service | Estimated Cost Range (GHS - Ghanaian Cedi) | Notes |
|---|---|---|
| Entry-Level Fixed DR System (Detector, Generator, Workstation) | 150,000 - 350,000 | Reputable brands, standard detector size, basic workstation and software. |
| Mid-Range Fixed DR System (Detector, Generator, Workstation) | 350,000 - 700,000 | Higher-end brands, advanced detector features, more robust workstation and PACS integration. |
| High-End/Premium Fixed DR System (Detector, Generator, Workstation) | 700,000 - 1,500,000+ | Top-tier brands, latest detector technology, integrated advanced software, potentially mobile options. |
| Installation Labour & Site Preparation | 20,000 - 80,000+ | Varies based on complexity, existing infrastructure, and need for electrical/structural work. |
| Software Licensing & PACS Integration | 15,000 - 60,000+ | Depends on the software's capabilities and the number of users/stations. |
| Training | 10,000 - 30,000 | For technical and clinical staff. |
| Ancillary Equipment & Accessories | 5,000 - 25,000 | Lead aprons, positioning aids, etc. |
| Import Duties, Taxes & Freight | 20% - 40% of CIF value | This is a significant variable and depends on the specific equipment's declared value and current import regulations. |
| Total Estimated Installation Cost (Fixed DR) | 220,000 - 1,745,000+ GHS | This is a broad range and a detailed quotation is essential for accurate budgeting. |
Key Pricing Factors for Fixed DR X-ray Installation in Ghana
- Type and Brand of DR System: The core of the cost is the DR detector (flat panel detector), its size (e.g., 14x17 inches, 17x17 inches), and the manufacturer's reputation and technology. Premium brands with advanced features will command higher prices.
- X-ray Generator and Tube: The compatibility and power of the X-ray generator and tube with the chosen DR detector are crucial. Newer, higher-powered, and more advanced generators will increase the overall cost.
- Image Acquisition Workstation and Software: This includes the computer, monitor, and the Picture Archiving and Communication System (PACS) or Digital Imaging and Communications in Medicine (DICOM) compatible software. The sophistication and licensing of the software play a role.
- Installation Complexity and Site Preparation: This encompasses the physical installation of the detector (often ceiling-mounted or on a table), wiring, power supply requirements, and any necessary structural modifications to the existing X-ray room. Older facilities might require more extensive preparation.
- Ancillary Equipment: This can include items like positioning aids, lead shielding, radiation protection gear, and even furniture for the control room, depending on what's included in the package.
- Service Provider and Expertise: The reputation, experience, and geographical location of the installation company will affect pricing. Companies with a strong track record and comprehensive after-sales support may charge a premium.
- Training: Comprehensive training for radiographers and technicians on operating the new system and its software is essential and usually factored into the installation cost.
- Warranty and Maintenance Agreements: The length and scope of the warranty and any optional maintenance contracts will influence the initial outlay and ongoing costs.
- Import Duties and Taxes: As most advanced medical equipment is imported, applicable customs duties, taxes, and freight charges will significantly contribute to the final price.
- Geographical Location within Ghana: While not as significant as other factors, transportation costs to more remote areas of Ghana might add a marginal increase.
Affordable Digital X-ray Installation Service (Fixed Dr) Options
Seeking to upgrade your practice with a Fixed Digital Radiography (DR) system but concerned about the investment? Our affordable digital X-ray installation service provides a clear path to modern imaging technology without breaking the bank. We specialize in Fixed DR solutions, offering a seamless integration of state-of-the-art equipment and expert installation. Discover how our value bundles and cost-saving strategies can make this essential upgrade accessible and beneficial for your clinic.
| Value Bundle Name | Included Components | Key Benefits | Estimated Price Range (USD) | Cost-Saving Strategies |
|---|---|---|---|---|
| Essentials Package | Standard Fixed DR Panel, Basic Generator, Acquisition Workstation & Software, Installation & Training | Entry-level digital radiography, improved workflow, reduced processing time. | $15,000 - $25,000 | Focus on essential components, pre-owned certified equipment options, streamlined installation process. |
| Performance Plus Package | Mid-range Fixed DR Panel, Advanced Generator, Enhanced Acquisition Software, Installation & Comprehensive Training | Higher image quality, faster acquisition, advanced post-processing features, improved diagnostic confidence. | $25,000 - $40,000 | Bundled pricing for all components, longer-term financing options, manufacturer rebates (when available). |
| Advanced Imaging Suite | Premium Fixed DR Panel (e.g., wireless option), High-End Generator, Integrated PACS Viewer, Extended Training, On-site Support | Exceptional image detail, versatile imaging capabilities, seamless PACS integration, advanced diagnostic tools. | $40,000+ | Leasing options, bulk purchasing discounts for multiple units, trade-in programs for old equipment. |
Key Components of Our Affordable Fixed DR Installation Service:
- Fixed Digital Detector (DR) Panel: The core of your digital imaging system, providing instant image acquisition and superior image quality compared to traditional film or computed radiography (CR).
- High-Performance X-ray Generator: Delivers precise and efficient radiation output for optimal imaging results and reduced patient dose.
- Acquisition Workstation & Software: User-friendly interface for image capture, processing, manipulation, and archiving. Includes DICOM compliance for easy integration with PACS.
- Professional Installation & Calibration: Our certified technicians ensure precise setup, alignment, and calibration of all components for peak performance and safety.
- Basic Training for Staff: Empower your team with the knowledge to operate the new system effectively and efficiently.
- Post-Installation Support (Initial Period): Peace of mind with access to technical assistance during the crucial setup and initial usage phase.
Verified Providers In Ghana
In Ghana's evolving healthcare landscape, identifying trustworthy and qualified medical practitioners is paramount. Verified providers offer peace of mind, ensuring you receive safe and effective care. Franance Health stands out as a leading platform dedicated to connecting patients with these highly credentialed professionals. Their rigorous vetting process guarantees that all listed providers meet stringent standards, from academic qualifications and clinical experience to adherence to ethical practices. Choosing a Franance Health-verified provider means opting for expertise, reliability, and a commitment to your well-being.
| Provider Type | Key Credentials Verified | Benefits of Choosing Verified |
|---|---|---|
| Doctors (General & Specialists) | Medical Degree (MBChB/MD), Postgraduate Certifications/Residencies, Ghana Medical and Dental Council (GMDC) License, Hospital Affiliations | Expert diagnosis, advanced treatment options, access to specialized care, reduced risk of misdiagnosis. |
| Nurses (Registered & Enrolled) | Nursing Diploma/Degree, Ghana Nurses and Midwives Council (GNMC) License, Specialized Certifications (e.g., midwifery, critical care) | High-quality patient care, accurate medication administration, post-operative support, health education. |
| Pharmacists | Pharmacy Degree (BPharm), Pharmacy Council of Ghana (PCG) License, Continuing Professional Development (CPD) Records | Safe and accurate dispensing of medications, drug interaction checks, patient counseling on medication use. |
| Allied Health Professionals (e.g., Physiotherapists, Lab Technicians) | Relevant Degree/Diploma, Professional Body Registration (e.g., Allied Health Professions Council), Competency Assessments | Specialized therapeutic interventions, accurate diagnostic testing, rehabilitation services, essential support for medical treatment. |
Why Choose Franance Health Verified Providers?
- Rigorous Credentialing Process: We meticulously verify all qualifications, licenses, and certifications.
- Experienced Professionals: Access to a network of highly skilled and experienced healthcare practitioners.
- Patient-Centric Approach: Providers are committed to delivering compassionate and individualized care.
- Up-to-Date Practices: Ensuring practitioners stay abreast of the latest medical advancements and techniques.
- Enhanced Trust and Safety: Providing a secure and reliable platform for healthcare access.
Scope Of Work For Digital X-ray Installation Service (Fixed Dr)
This Scope of Work (SOW) outlines the requirements and deliverables for the installation of a Fixed Digital Radiography (DR) system. It details the technical specifications, installation process, testing procedures, and documentation necessary to ensure a successful and compliant implementation.
| Item | Description | Standard Specification/Requirement | Deliverable |
|---|---|---|---|
| DR Detector | Flat Panel Detector (Wired/Wireless) | Size (e.g., 14x17 inches), Resolution (e.g., 3000x3000 pixels), Pixel Pitch (e.g., 150 microns), AED (Automatic Exposure Detection) functionality, DICOM Compliance. | Installed and functional DR detector, with calibrated image acquisition parameters. |
| X-ray Generator | High-Frequency X-ray Generator | Power Output (e.g., 32kW, 50kW), kVp Range (e.g., 40-150 kVp), mA Range (e.g., 10-1000 mA), mAs Range (e.g., 0.5-1000 mAs), Rotor Speed, Anode Heat Capacity, Compatibility with DR detector and console. | Installed and calibrated X-ray generator, capable of producing diagnostic quality images. |
| Workstation/Console | Acquisition Workstation | CPU (e.g., Intel i5/i7 or equivalent), RAM (e.g., 16GB+), Storage (e.g., 1TB SSD for OS & Software, 2TB+ HDD for images), Display Monitor (e.g., 2MP/3MP medical grade LCD), Operating System (e.g., Windows 10/11 Pro), DICOM Conformance Statement. | Installed and configured acquisition workstation with imaging software. |
| Imaging Software | DR Acquisition and Processing Software | User-friendly interface, Image acquisition controls, Image processing algorithms (e.g., noise reduction, contrast enhancement), Image manipulation tools, DICOM send/receive functionality, PACS integration capabilities, Audit trail. | Installed and functional imaging software, with pre-configured settings. |
| Cabling and Connectivity | Power, Network, and Signal Cabling | Appropriate gauge and shielding for power, Cat6a/7 Ethernet for network, Fiber optic or shielded USB for detector connection (if applicable), Compliance with electrical and safety standards. | All necessary cabling installed, terminated, and tested for reliable connectivity. |
| Mounting and Positioning Hardware | Detector Mount, Generator Stand/Mount, Console Stand | Ergonomic design, Secure mounting, Adjustable positioning, Patient safety features, Compliance with manufacturer specifications. | Professionally installed and secured mounting hardware. |
| PACS Integration | DICOM Compatibility with existing PACS | Verification of DICOM conformance, Successful image transfer to PACS, Correct patient and study information association, HL7 integration (if applicable). | Successful and verified integration with the existing Picture Archiving and Communication System. |
| Electrical Safety and Grounding | Compliance with local electrical codes and safety standards | Proper grounding of all equipment, Isolation transformers (if required), Surge protection, Verification of proper power supply. | Electrical safety inspection report and certification. |
| Environmental Requirements | Temperature, Humidity, Radiation Shielding | Operating temperature range (e.g., 15-30°C), Humidity range (e.g., 20-80% non-condensing), Appropriate radiation shielding in the X-ray room to meet regulatory requirements. | Confirmation of environmental suitability for equipment operation. |
| System Calibration | Image Quality Calibration | Acquisition parameter optimization, Detector sensitivity calibration, Geometric accuracy verification, Resolution testing using phantoms. | Calibration report with pre- and post-calibration measurements. |
| User Training | Basic Operation and Troubleshooting | Hands-on training for radiographers and technologists on system operation, image acquisition techniques, basic troubleshooting, and software functionalities. | Training attendance sheets and a summary of training provided. |
| Documentation | User Manuals, Service Manuals, Test Reports, As-Built Drawings | Complete set of manufacturer-provided manuals, Installation and testing reports, Network diagrams, Equipment inventory, Warranty information. | Comprehensive documentation package delivered to the client. |
Project Phases and Key Activities
- Site Preparation and Readiness Assessment
- Equipment Delivery and Unpacking
- Installation and Mounting of DR Detector, Generator, and Console
- Cabling and Network Integration
- Software Installation and Configuration
- System Integration and Calibration
- Testing and Quality Assurance
- User Training
- Documentation and Handover
Service Level Agreement For Digital X-ray Installation Service (Fixed Dr)
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Digital X-Ray Installation Service (Fixed DR) provided by [Your Company Name].
| Service Component | Severity Level | Response Time Target | Resolution Time Target | Uptime Guarantee |
|---|---|---|---|---|
| Digital X-Ray Installation (Fixed DR) | Critical (System Unavailable, No Workaround) | 1 Business Hour | 4 Business Hours | 99.8% |
| Digital X-Ray Installation (Fixed DR) | High (Major Functionality Impaired, Limited Workaround) | 2 Business Hours | 8 Business Hours | 99.8% |
| Digital X-Ray Installation (Fixed DR) | Medium (Minor Functionality Impaired, Workaround Available) | 4 Business Hours | 24 Business Hours | 99.8% |
| Digital X-Ray Installation (Fixed DR) | Low (General Inquiries, Non-Critical Issues) | 8 Business Hours | 48 Business Hours | 99.8% |
Service Level Objectives
- This SLA applies to all active installations of Digital X-Ray systems utilizing Fixed Detector (DR) technology, managed by [Your Company Name].
- Key Performance Indicators (KPIs) for this service include response times for reported issues and system uptime.
- This SLA is effective as of [Start Date] and will remain in effect until terminated by either party as per the terms of the Master Service Agreement.
- Any deviations from this SLA must be documented and agreed upon in writing by both parties.
In-Depth Guidance
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Phase 02: Execution
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