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Radiology Room Refurbishment & Fit-Out Service in Ghana
Engineering Excellence & Technical Support
Radiology Room Refurbishment & Fit-Out Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Optimized Workflow Integration
Our refurbishment seamlessly integrates the latest PACS/RIS systems and imaging modalities, ensuring efficient patient data management and streamlined radiologist workflow, boosting diagnostic turnaround time.
Advanced Radiation Shielding & Safety
We implement state-of-the-art lead shielding and radiation safety protocols in compliance with Ghanaian regulatory standards, creating a secure environment for both patients and staff.
Ergonomic & Future-Proof Design
Our fit-out focuses on ergonomic console layouts, optimal lighting, and HVAC systems, combined with flexible infrastructure to accommodate future technological advancements and expanding service needs in Ghanaian healthcare facilities.
What Is Radiology Room Refurbishment & Fit-out Service In Ghana?
Radiology Room Refurbishment & Fit-Out Service in Ghana refers to the comprehensive process of upgrading, renovating, and equipping existing or new spaces to meet the stringent technical and functional requirements of diagnostic imaging modalities. This service encompasses the structural, architectural, electrical, mechanical, radiation shielding, and specialized equipment integration necessary for the optimal operation of radiology departments and imaging centers. It ensures compliance with national and international safety standards, enhances workflow efficiency, and provides a conducive environment for both medical professionals and patients.
| Who Needs This Service? | Typical Use Cases | ||||||
|---|---|---|---|---|---|---|---|
| New Hospitals & Clinics: Establishing new radiology departments or imaging centers from the ground up. | Existing Healthcare Facilities: Upgrading outdated radiology rooms to incorporate new technologies or improve existing functionality. | Expansion of Imaging Services: Creating additional imaging suites or expanding the capacity of current departments. | Technology Upgrades: Installing new, larger, or more complex imaging modalities that require significant spatial and infrastructural adjustments. | Compliance & Safety Enhancements: Retrofitting older facilities to meet current radiation safety standards and improve overall safety protocols. | Private Diagnostic Imaging Centers: Developing specialized centers focused on specific imaging modalities. | Government & Public Healthcare Institutions: Modernizing public hospitals and clinics to provide advanced diagnostic imaging services. | Research & Academic Institutions: Equipping specialized imaging suites for research purposes or medical training. |
| Installation of a New CT Scanner: Requiring specific room dimensions, radiation shielding, and robust electrical power. | Upgrade from Conventional X-ray to Digital Radiography (DR) or Computed Radiography (CR): May involve minor structural adjustments and significant IT infrastructure integration. | Implementation of an MRI Suite: Demanding specialized magnetic shielding, advanced HVAC, and precise site preparation to accommodate powerful magnetic fields. | Establishment of a Fluoroscopy Room: Requiring adequate shielding and control booth design for live imaging procedures. | Renovation of Ultrasound Rooms: Focusing on patient comfort, adequate space, and appropriate lighting for detailed imaging. | Creation of a Mammography Suite: Emphasizing privacy, specialized lighting, and ergonomic design for radiographers. | Development of a Dedicated Interventional Radiology Suite: Requiring advanced imaging capabilities, sterile environments, and specialized procedural lighting. |
Key Components of Radiology Room Refurbishment & Fit-Out Service:
- Architectural Modifications: Alterations to room layout, wall construction, door placement, and ceiling heights to accommodate specific imaging equipment and patient flow. This includes creating distinct areas for patient preparation, imaging acquisition, and equipment operation.
- Radiation Shielding: Design and installation of lead lining, concrete shielding, or other radiation-attenuating materials in walls, floors, and doors to protect healthcare personnel and the public from ionizing radiation exposure, adhering to regulatory requirements.
- Electrical & Power Systems: Installation of dedicated, stable, and redundant power supplies, including uninterruptible power supply (UPS) systems, to ensure uninterrupted operation of sensitive imaging equipment and minimize downtime.
- HVAC & Environmental Control: Implementation of specialized heating, ventilation, and air conditioning (HVAC) systems to maintain precise temperature and humidity levels, critical for the longevity and performance of imaging equipment, and to ensure patient comfort.
- Lighting Design: Strategic lighting solutions that provide adequate illumination for clinical procedures while minimizing reflections and glare on imaging displays and equipment surfaces. This often involves adjustable and task-specific lighting.
- Data & Network Infrastructure: Installation of robust cabling for Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and other diagnostic networks, ensuring seamless data transfer and connectivity.
- Equipment Installation & Integration: Procurement, placement, and precise installation of various radiology modalities (e.g., X-ray, CT scanners, MRI machines, ultrasound units) and their associated infrastructure, including power, cooling, and network connections.
- Finishing & Ergonomics: Application of durable, easy-to-clean, and hygienic surface finishes, along with ergonomic considerations for control consoles, patient positioning, and staff workspaces to optimize operational efficiency and user experience.
- Compliance & Certification: Ensuring all aspects of the refurbishment and fit-out meet local Ghanaian health and safety regulations, building codes, and radiation protection standards, often involving inspections and certifications.
Who Needs Radiology Room Refurbishment & Fit-out Service In Ghana?
In Ghana, the demand for radiology room refurbishment and fit-out services is growing as healthcare facilities aim to modernize their imaging capabilities, improve patient comfort, and comply with international standards. This is crucial for enhancing diagnostic accuracy, streamlining workflow, and ensuring a safe and efficient environment for both medical professionals and patients. The services encompass everything from structural modifications, electrical upgrades, and HVAC system installations to specialized lead shielding, cabinetry, and the integration of advanced imaging equipment. These projects are essential for hospitals and clinics seeking to upgrade aging infrastructure, expand their radiology departments, or establish new, state-of-the-art imaging centers.
| Department | Specific Needs & Services | Rationale for Refurbishment/Fit-Out |
|---|---|---|
| Radiology Department | Installation of lead shielding, specialized ventilation, X-ray proofing, darkroom conversion/upgrades, CT/MRI suite construction, PACS integration support, workflow optimization, infection control measures. | To accommodate new or upgraded imaging modalities (CT, MRI, X-ray, Ultrasound, Mammography), improve radiation safety, enhance diagnostic imaging quality, and ensure compliance with safety regulations. |
| Oncology Department | Fit-out for Linear Accelerators (LINACs), Brachytherapy suites, CT simulators, and planning rooms, including radiation shielding, precise environmental controls, and secure patient access. | To support advanced radiation therapy treatments, ensure patient and staff safety from radiation, and enable accurate treatment planning. |
| Cardiology Department | Refurbishment of Catheterization (Cath) labs, including radiation shielding, specialized lighting, hemodynamic monitoring integration, and comfortable patient recovery areas. | To facilitate complex interventional cardiology procedures, improve diagnostic capabilities, and enhance patient safety during procedures. |
| Orthopedics Department | Upgrades to X-ray rooms for orthopedic imaging, including specialized positioning equipment, improved lighting, and potentially dedicated fluoroscopy suites. | To enhance the quality of orthopedic imaging for diagnosis and surgical planning, improve patient comfort during imaging. |
| Emergency Department | Installation or upgrade of immediate access X-ray facilities, potentially including portable X-ray integration and rapid diagnostic imaging workflows. | To provide rapid diagnosis and triage for trauma and acute conditions, reducing patient wait times and improving outcomes. |
| General Outpatient/Inpatient Areas | Potentially minor upgrades for portable X-ray usage, ensuring accessibility and privacy for bedside imaging. | To facilitate diagnostic imaging for patients who cannot be moved to the main radiology department. |
Target Customers and Departments in Ghana for Radiology Room Refurbishment & Fit-Out Services
- Hospitals (Public & Private)
- Specialty Clinics (e.g., Oncology, Cardiology, Orthopedics)
- Diagnostic Imaging Centers
- Government Health Institutions
- Military & Police Hospitals
- Large Corporate Health Facilities
Radiology Room Refurbishment & Fit-out Service Process In Ghana
This document outlines the comprehensive workflow for Radiology Room Refurbishment and Fit-Out Services in Ghana, guiding clients from their initial inquiry through the successful execution and handover of the project. We aim to provide a transparent and efficient process, ensuring compliance with all local regulations and international standards.
| Phase | Description | Key Activities | Client Involvement | Deliverables | Ghanaian Regulatory Considerations |
|---|---|---|---|---|---|
| 1: Inquiry & Initial Consultation | The client expresses interest in refurbishment/fit-out services. | Initial contact, discussion of project scope, objectives, and preliminary budget. | Provide project overview, desired outcomes, and initial budget indications. | Understanding of client needs and project feasibility. | N/A |
| 2: Site Survey & Requirements Gathering | A detailed assessment of the existing radiology room and its current state. | On-site inspection, measurements, assessment of existing infrastructure (electrical, plumbing, HVAC), identification of specific needs (e.g., shielding requirements, workflow optimization). | Grant access to the site, provide existing floor plans (if available), and clarify operational needs. | Detailed site survey report, documented requirements and specifications. | Compliance with building codes and safety standards relevant to healthcare facilities. |
| 3: Design & Planning | Development of comprehensive architectural, structural, and MEP (Mechanical, Electrical, Plumbing) designs. | Creation of 2D/3D layouts, selecting materials, specifying equipment placement, ensuring radiation shielding calculations and designs, incorporating ventilation and HVAC systems, planning for IT infrastructure. | Review and approval of design concepts, layouts, and material selections. | Detailed design drawings (architectural, structural, MEP), 3D visualizations, material specifications, equipment layout plans, radiation shielding plan. | Ghana Standards Authority (GSA) certifications for materials, adherence to Public Health Act regulations for medical facilities, Ghana Building Regulations. |
| 4: Quotation & Proposal | Submission of a detailed cost breakdown and project timeline. | Preparation of a comprehensive quotation based on approved designs, material costs, labor, equipment, and projected timeline. | Review and clarification of the quotation and proposal. | Formal quotation and detailed project proposal, including timeline and payment schedule. | N/A |
| 5: Contract & Agreement | Formalization of the project scope, terms, and conditions. | Drafting and signing of a legally binding contract outlining all project details, responsibilities, payment terms, and warranty information. | Review and sign the contract. | Signed contract agreement. | Contract law compliance, including potential requirements for professional indemnity insurance. |
| 6: Procurement & Logistics | Sourcing and acquisition of all necessary materials and equipment. | Ordering of specialized materials (e.g., lead shielding), construction supplies, and medical equipment; managing importation and local delivery. | N/A (unless specific client-provided items are agreed upon). | Procurement orders, delivery schedules, and inventory management. | Ghana Revenue Authority (GRA) for import duties and taxes, GSA for imported materials/equipment certifications, environmental impact assessment for large-scale imports. |
| 7: Site Preparation & Demolition (if applicable) | Clearing and preparing the construction area. | Removal of existing fixtures, partitions, or obsolete equipment; basic site preparation for new construction. | Access to the site for preparation work. | Prepared construction site. | Waste disposal regulations, safety protocols for demolition. |
| 8: Construction & Fit-Out | Execution of the refurbishment and fit-out works as per the approved designs. | Building of walls, installation of flooring, ceiling, electrical wiring, plumbing, HVAC systems, and specialized radiation shielding. | Regular site visits for progress monitoring and addressing any site queries. | Completed structural and interior fit-out. | Ghana National Fire Service (GNFS) for fire safety compliance, Ghana Energy Commission for electrical installations, Environmental Protection Agency (EPA) for waste management and potential environmental impact during construction. |
| 9: Equipment Installation & Integration | Installation of radiology equipment. | Placement and connection of imaging modalities (e.g., X-ray, CT, MRI), associated control consoles, and IT infrastructure. | Coordination for equipment delivery and access, ensuring space and power requirements are met. | Installed and connected radiology equipment. | Medical Device Regulatory Authority (MDRA) approvals and licensing for medical equipment, adherence to specific manufacturer installation guidelines. |
| 10: Testing, Commissioning & Quality Assurance | Ensuring all systems function correctly and meet specifications. | Performing functional tests on all installations, radiation safety checks, calibration of equipment, and quality control inspections. | Participation in final inspection and testing of critical systems. | Commissioning reports, test results, radiation safety certificates, quality assurance documentation. | Radiation Protection Board (RPB) for radiation safety compliance and certification, Ghana Medical and Dental Council for facility operational readiness. |
| 11: Training & Handover | Transferring ownership and operational knowledge to the client. | Providing training to hospital staff on the operation and maintenance of new systems and equipment; final site handover and documentation. | Designated staff for training sessions, review of handover documentation. | Training manuals, as-built drawings, operation & maintenance manuals, final handover certificate. | N/A |
| 12: Post-Project Support | Ongoing support after project completion. | Providing warranty support, troubleshooting, and optional maintenance services. | Reporting any issues or requesting support. | Warranty documentation, ongoing maintenance agreements (if applicable). | Compliance with ongoing regulatory requirements for medical facilities. |
Radiology Room Refurbishment & Fit-Out Service Process
- Phase 1: Inquiry & Initial Consultation
- Phase 2: Site Survey & Requirements Gathering
- Phase 3: Design & Planning
- Phase 4: Quotation & Proposal
- Phase 5: Contract & Agreement
- Phase 6: Procurement & Logistics
- Phase 7: Site Preparation & Demolition (if applicable)
- Phase 8: Construction & Fit-Out
- Phase 9: Equipment Installation & Integration
- Phase 10: Testing, Commissioning & Quality Assurance
- Phase 11: Training & Handover
- Phase 12: Post-Project Support
Radiology Room Refurbishment & Fit-out Service Cost In Ghana
Refurbishing and fitting out a radiology room in Ghana involves a comprehensive process that impacts cost significantly. This includes everything from structural modifications and building works to the installation of specialized medical equipment and finishes. Several key factors influence the overall price, making it essential to obtain detailed quotes from service providers. Understanding these factors will help in budgeting and selecting the most suitable refurbishment package for your needs.
The typical cost of a radiology room refurbishment and fit-out in Ghana can vary widely, but a general range can be anticipated. This range is influenced by the size of the room, the complexity of the required modifications, the quality of materials used, and the specific equipment being installed. It's crucial to remember that these are estimates, and actual costs can be higher or lower depending on the specifics of the project and the chosen vendors.
| Service Component | Estimated Cost Range (GHS) | Notes |
|---|---|---|
| Basic Refurbishment (Painting, Flooring, Lighting - Minor Upgrades) | 15,000 - 40,000 | Excludes specialized shielding and major equipment. |
| Standard Fit-Out (Includes basic refurbishment, essential electrical/plumbing upgrades, basic shielding) | 50,000 - 150,000 | Suitable for basic X-ray rooms, excludes advanced imaging modalities. |
| Advanced Fit-Out (Includes complex shielding, HVAC upgrades, specialized finishes, infrastructure for advanced imaging) | 200,000 - 500,000+ | Designed for CT, MRI, or specialized diagnostic rooms. Cost highly dependent on specific equipment. |
| Radiation Shielding (Lead lining per square meter) | 500 - 1,500 | Varies based on lead thickness and complexity of installation. |
| Medical Equipment Infrastructure (Power, grounding, cooling) | 20,000 - 100,000+ | Crucial for high-capacity imaging equipment. |
| Design & Consultancy Fees | 5% - 15% of project cost | Varies based on the complexity of the project and the professionals engaged. |
| Permits & Approvals | 2,000 - 10,000+ | Dependent on local authority fees. |
Key Pricing Factors for Radiology Room Refurbishment & Fit-Out in Ghana:
- Scope of Works: This is the most significant driver. It includes structural changes (e.g., wall reinforcement for X-ray shielding, door modifications), plumbing, electrical upgrades, HVAC systems, flooring, ceiling, lighting, and specialized finishes (e.g., lead lining).
- Size and Layout: Larger rooms and more complex layouts requiring extensive modifications will naturally incur higher costs.
- Medical Equipment: The type and quantity of radiology equipment (e.g., X-ray machines, CT scanners, MRI machines, ultrasound machines) are major cost components. This includes the equipment itself, installation, calibration, and necessary infrastructure to support it (e.g., power, cooling).
- Shielding Requirements: Radiology rooms often require specialized radiation shielding (e.g., lead lining for walls, doors, and windows) to protect staff and patients. The extent and type of shielding required will significantly impact costs.
- Finishing Materials: The choice of flooring (e.g., antimicrobial, easy-to-clean), wall finishes, lighting fixtures, and cabinetry will influence the overall budget.
- HVAC and Ventilation: Adequate climate control and ventilation are crucial for medical equipment and patient comfort. The complexity of the HVAC system required will affect pricing.
- Electrical and Plumbing: Upgrading or installing new electrical systems to handle high-demand medical equipment, as well as any necessary plumbing for specific equipment or facilities, adds to the cost.
- Design and Consultancy Fees: Engaging architects, interior designers, and medical equipment consultants to plan and oversee the project will incur professional fees.
- Permits and Approvals: Obtaining necessary building permits and regulatory approvals from local authorities will add to the overall expense.
- Labor Costs: The cost of skilled labor, including electricians, plumbers, specialized construction workers, and medical equipment technicians, varies.
- Contingency: It is always advisable to include a contingency fund (typically 10-20%) for unforeseen issues or scope changes during the refurbishment process.
Affordable Radiology Room Refurbishment & Fit-out Service Options
Our Affordable Radiology Room Refurbishment & Fit-Out service offers comprehensive solutions designed to upgrade your diagnostic imaging spaces without breaking the bank. We understand that efficiency, patient comfort, and state-of-the-art functionality are paramount, which is why we've developed flexible value bundles and cost-saving strategies to meet diverse budgets and project requirements. From minor aesthetic enhancements to complete room overhauls and new equipment integration, our team prioritizes delivering high-quality, compliant, and cost-effective radiology room solutions.
| Value Bundle Tier | Key Features | Ideal For | Estimated Cost Savings | Potential Cost |
|---|---|---|---|---|
| Economy Upgrade | Focus on essential updates: Painting, new flooring, lighting upgrades, minor equipment relocation. | Clinics with existing functional layouts needing aesthetic and functional improvements. | 15-25% compared to full refurbishment | $$ |
| Standard Enhancement | Includes Economy features plus: Improved workflow layout, basic shielding updates, new patient waiting area elements. | Practices looking to optimize patient flow and update core functionalities. | 10-20% compared to comprehensive fit-out | $$$ |
| Comprehensive Fit-Out | Full room redesign, new equipment installation support, advanced shielding, integrated patient comfort features, specialized finishes. | New facilities or major overhauls requiring a complete modernization. | N/A (Full Service) | $$$$ |
| Equipment-Specific Packages | Bundles tailored to the installation of specific imaging modalities (e.g., X-ray, CT, MRI), including necessary infrastructure adjustments. | Clinics purchasing new or upgrading specific imaging equipment. | Variable, often includes supplier discounts on related infrastructure | $$ - $$$$ |
Key Service Components & Value Propositions
- Design & Planning: Expert consultation and space optimization to maximize workflow and patient experience.
- Demolition & Preparation: Safe and efficient removal of old fixtures and preparation for new installations.
- Construction & Renovation: Structural modifications, wall building, flooring, and ceiling work adhering to healthcare standards.
- Electrical & Plumbing: Upgrades to accommodate new imaging equipment and patient amenities.
- HVAC Systems: Installation or modification of specialized ventilation for imaging equipment and patient comfort.
- Shielding Solutions: Lead lining and radiation protection measures for safety compliance.
- Finishes & Decor: Selection of durable, easily cleanable, and patient-friendly materials.
- Equipment Integration: Seamless installation and setup of new radiology devices.
- Project Management: End-to-end oversight, ensuring on-time and on-budget delivery.
- Compliance & Certification: Adherence to all relevant health and safety regulations.
Verified Providers In Ghana
In Ghana's evolving healthcare landscape, access to verified and trustworthy medical providers is paramount. Franance Health stands out as a leading platform dedicated to connecting individuals with a network of rigorously vetted healthcare professionals. This commitment to quality assurance ensures that patients receive competent and reliable care, fostering trust and peace of mind.
| Provider Type | Key Credentials Verified | Franance Health Assurance |
|---|---|---|
| Doctors (Specialists & General Practitioners) | Medical Council Registration, Specialist Board Certification, Postgraduate Degrees, Current Practicing License | Verified medical expertise, ethical practice, and up-to-date qualifications. |
| Nurses & Midwives | Nursing and Midwifery Council Registration, Relevant Certifications, Practicing License | Assurance of competent and compassionate care from licensed professionals. |
| Pharmacists & Pharmacy Technicians | Pharmacy Council Registration, Practicing License, Verified Dispensing Qualifications | Trustworthy access to medication dispensing and pharmaceutical advice. |
| Therapists (Physio, Occupational, etc.) | Professional Body Registration, Relevant Degrees and Certifications, Practicing License | Reliable rehabilitation and therapeutic services from qualified practitioners. |
| Diagnostic Laboratories | Ministry of Health Accreditation, Quality Control Certifications (e.g., ISO), Qualified Personnel | Accurate and reliable diagnostic testing from accredited facilities. |
Why Franance Health Credentials Matter:
- Rigorous Vetting Process: Franance Health implements a multi-stage verification process for all its listed providers. This includes scrutinizing medical licenses, certifications, and educational qualifications.
- Background Checks: To ensure patient safety, comprehensive background checks are conducted on all healthcare professionals.
- Experience Verification: Franance Health actively verifies the practical experience and specialization of each provider, ensuring they possess the necessary skills for your specific needs.
- Patient Feedback Integration: The platform incorporates a robust system for collecting and displaying patient feedback, offering valuable insights into provider performance and patient satisfaction.
- Continuous Monitoring: Franance Health doesn't stop at initial verification. They maintain ongoing monitoring of their provider network to ensure consistent quality and adherence to ethical standards.
Scope Of Work For Radiology Room Refurbishment & Fit-out Service
This Scope of Work (SOW) outlines the requirements for the refurbishment and fit-out of radiology rooms to meet modern standards for imaging equipment, patient comfort, and staff workflow. The project includes demolition of existing fixtures, installation of new infrastructure, and finishing works to create a functional and safe radiology suite. Technical deliverables will ensure that all work adheres to stringent industry standards and regulatory requirements. Standard specifications will guide the selection of materials and construction methods to ensure durability, hygiene, and optimal performance.
| Technical Deliverable | Description | Standard Specification / Reference |
|---|---|---|
| Architectural Drawings & Specifications | Detailed plans showing layouts, finishes, and construction methods. | AIA Standards, local building codes, patient flow analysis. |
| Structural Engineering Report | Assessment of existing structure and proposed modifications. | ASCE (American Society of Civil Engineers) Standards, relevant local building codes. |
| Radiation Shielding Plan & Certification | Design and certification of lead lining thickness and placement for radiation safety. | ACR (American College of Radiology) Guidelines, NCRP (National Council on Radiation Protection and Measurements) Reports, local radiation safety regulations. |
| Electrical Load Calculations & Design | Detailed electrical requirements for imaging equipment and general use. | NEC (National Electrical Code), manufacturer's specifications for imaging equipment. |
| HVAC System Design & Performance Report | Design for maintaining precise environmental conditions and air changes per hour. | ASHRAE (American Society of Heating, Refrigerating and Air-Conditioning Engineers) Standards, hospital infection control guidelines. |
| Medical Gas System Certification | Verification of correct installation and performance of medical gas lines. | NFPA 99 (Health Care Facilities Code), local health department regulations. |
| Material Submittals & Approvals | Documentation for all proposed materials (finishes, doors, etc.) for review and approval. | Manufacturer's technical data sheets, fire ratings, antimicrobial properties, VOC content. |
| Commissioning Report | Documentation of system testing and verification of performance against design specifications. | ASHRAE Guideline 0, CIBSE Commissioning Code. |
| As-Built Drawings | Final drawings reflecting the exact constructed state of the facility. | Industry best practices for architectural and engineering documentation. |
| Operation & Maintenance Manuals | Detailed guides for the operation and maintenance of all installed systems and equipment. | Manufacturer's manuals, project-specific documentation. |
Key Areas of Refurbishment & Fit-Out
- Demolition and disposal of existing non-structural elements (e.g., outdated cabinetry, non-load-bearing partitions).
- Structural modifications as required to accommodate new equipment and workflow.
- Installation of specialized shielding (lead lining) for radiation protection.
- Electrical and data cabling infrastructure upgrade to support advanced imaging systems.
- HVAC system modifications for precise temperature and humidity control.
- Plumbing and medical gas line installation/modification.
- Installation of new wall, floor, and ceiling finishes suitable for a clinical environment.
- Lighting design and installation for optimal viewing and patient comfort.
- Installation of specialized doors, windows, and access points.
- Integration of PACS (Picture Archiving and Communication System) and RIS (Radiology Information System) connectivity.
- Custom cabinetry and furniture installation for efficient workflow and storage.
- Final testing, commissioning, and handover.
Service Level Agreement For Radiology Room Refurbishment & Fit-out Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Radiology Room Refurbishment & Fit-Out Service. It is designed to ensure efficient project execution and minimal disruption to radiology operations.
| Service Category | Description | Response Time Target | Escalation Time Target | Uptime Guarantee (During Warranty) | Uptime Guarantee (Post-Warranty) |
|---|---|---|---|---|---|
| Initial Consultation & Planning | Initial meeting to discuss scope, requirements, and timelines. | 2 Business Days | 5 Business Days | N/A | N/A |
| Site Survey & Assessment | On-site evaluation of existing room conditions and infrastructure. | 5 Business Days (following consultation approval) | 10 Business Days | N/A | N/A |
| Design & Layout Proposal | Submission of proposed room layout, equipment placement, and material specifications. | 10 Business Days (following site survey) | 15 Business Days | N/A | N/A |
| Refurbishment & Fit-Out Commencement | Start of physical work on site. | As per agreed project schedule. | N/A | N/A | N/A |
| Minor Issue Reporting (Post-Completion) | Reporting of non-critical issues (e.g., cosmetic defects, minor adjustments). | 4 Business Hours (acknowledgement) | 1 Business Day (initial assessment/resolution plan) | 99.5% | 98.0% |
| Major Issue Reporting (Post-Completion) | Reporting of critical issues impacting room functionality (e.g., power failure, HVAC malfunction, incorrect equipment installation). | 2 Business Hours (acknowledgement) | 8 Business Hours (on-site attendance/resolution plan) | 99.9% | 99.0% |
| Emergency Support (Critical Failure) | Immediate, critical system failures requiring urgent intervention to restore functionality. | 1 Business Hour (acknowledgement) | 4 Business Hours (on-site attendance/resolution) | 99.99% | 99.5% |
| Preventative Maintenance (Optional Contract) | Scheduled inspections and servicing to maintain optimal performance. | As per agreed maintenance schedule. | N/A | N/A | N/A |
Key Service Commitments
- Response Times: Define the maximum time taken to acknowledge and initiate action on reported issues or requests.
- Uptime Guarantees: Specify the expected availability of the refurbished and fitted-out radiology room for its intended use during the warranty and post-warranty periods.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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