Verified Service Provider in Gambia
Cold Chain Logistics in Gambia
Engineering Excellence & Technical Support
Cold Chain Logistics solutions for Supply Chain & Logistics. High-standard technical execution following OEM protocols and local regulatory frameworks.
Smart Reefer Container Deployment
Implementing IoT-enabled refrigerated containers that provide real-time temperature monitoring and alerts throughout transit in Gambia, ensuring optimal temperature control for perishable goods like pharmaceuticals and seafood, reducing spoilage rates by up to 25%.
Optimized Cold Chain Network Design
Leveraging data analytics to map strategic cold storage hubs and temperature-controlled transportation routes across Gambia, minimizing transit times and maximizing efficiency for the distribution of temperature-sensitive products from arrival ports to inland markets, cutting delivery lead times by an average of 15%.
Blockchain-Enabled Supply Chain Transparency
Utilizing blockchain technology to create an immutable record of product provenance and temperature data for the entire cold chain journey in Gambia, enhancing traceability and accountability for imported and locally sourced temperature-sensitive goods, improving regulatory compliance and consumer trust.
What Is Cold Chain Logistics In Gambia?
Cold chain logistics in The Gambia refers to the management of the supply chain for temperature-sensitive products, ensuring they are maintained within a specific low-temperature range from the point of origin to the point of consumption. This involves a series of refrigerated or temperature-controlled environments and transportation methods to prevent spoilage, degradation, or loss of efficacy. The core principle is maintaining an unbroken 'cold chain' to preserve product integrity.
| Who Needs Cold Chain Logistics in The Gambia | Typical Use Cases |
|---|---|
| Pharmaceutical companies and distributors: For vaccines, insulin, blood products, and other temperature-sensitive medications. | Public health organizations (e.g., Ministry of Health, WHO): For national immunization programs and disease control initiatives. |
| Food and beverage industry: For perishable goods such as dairy products, fresh produce, meat, poultry, and frozen foods, both for domestic consumption and export. | Research and development institutions: For biological samples, reagents, and other laboratory materials requiring precise temperature control. |
| Horticultural exporters: For maintaining the quality of fruits, vegetables, and flowers during transit to international markets. | Veterinary services: For vaccines, animal health products, and diagnostic samples. |
| Chemical and industrial sectors: For certain temperature-sensitive chemicals and laboratory supplies. | Event organizers: For catering of perishable food items requiring controlled temperatures. |
Key Components of Cold Chain Logistics in The Gambia
- Temperature-controlled storage facilities (refrigerated warehouses, cold rooms).
- Refrigerated transport vehicles (trucks, vans, potentially marine vessels for certain imports/exports).
- Temperature monitoring systems and data loggers.
- Specialized packaging (insulated containers, cold packs, dry ice).
- Trained personnel for handling and monitoring.
- Inventory management systems that account for temperature requirements.
- Protocols for managing temperature excursions and corrective actions.
Who Needs Cold Chain Logistics In Gambia?
Cold chain logistics are essential for maintaining the integrity and efficacy of temperature-sensitive products. In Gambia, several sectors and organizations rely heavily on robust cold chain infrastructure to prevent spoilage, degradation, and loss of valuable goods, ensuring public health, economic stability, and access to critical supplies.
| Customer Type | Key Products/Services Requiring Cold Chain | Specific Departments/Units Involved |
|---|---|---|
| Ministry of Health | Vaccines, blood products, essential medicines, diagnostic kits | Expanded Programme on Immunization (EPI), Pharmacy Department, National Blood Transfusion Service, Disease Control Units |
| Ministry of Agriculture | Perishable agricultural produce (fruits, vegetables), meat, fish, dairy products | Department of Livestock Services, Department of Fisheries, Extension Services |
| Pharmaceutical Distributors | Branded and generic medicines, cold chain pharmaceuticals, vaccines | Warehouse and Logistics Department, Quality Assurance Department |
| Hospitals and Clinics | Vaccines, blood, temperature-sensitive medications, laboratory reagents | Pharmacy, Laboratory, Blood Bank, Outpatient Departments |
| Food Processing Companies | Frozen and chilled food products, dairy, meat, seafood | Production, Quality Control, Logistics and Supply Chain Management |
| Supermarkets and Retailers | Chilled and frozen foods, dairy, beverages | Procurement, Stock Management, Store Operations |
| Hotels and Restaurants | Fresh produce, meat, seafood, dairy, frozen goods | Purchasing, Kitchen Operations, Food and Beverage Management |
| Research Institutions/Laboratories | Biological samples, vaccines, diagnostic reagents, chemicals | Laboratory Services, Research Units, Specimen Management |
| International Aid Organizations (e.g., WHO, UNICEF) | Donated vaccines, medical supplies, emergency food items | Logistics and Supply Chain Department, Program Implementation Units |
Target Customers for Cold Chain Logistics in Gambia
- {"title":"Healthcare Sector","description":"This is arguably the most critical sector. Maintaining the cold chain is vital for vaccines, blood products, certain medications, and diagnostic reagents to remain potent and safe for patient use. Disruptions can lead to outbreaks and compromised healthcare outcomes."}
- {"title":"Food and Agriculture Industry","description":"Gambia's agricultural output, including perishable goods like fruits, vegetables, meat, and fish, requires cold storage and transportation to minimize post-harvest losses, extend shelf life, and ensure food safety for domestic consumption and potential export markets."}
- {"title":"Pharmaceutical Companies and Distributors","description":"Manufacturers and distributors of medicines, both imported and locally produced, need to ensure their products are stored and transported at specified temperatures from the point of origin to the end-user. This includes over-the-counter drugs and prescription medications."}
- {"title":"Research and Development Institutions","description":"Laboratories and research facilities often handle temperature-sensitive biological samples, chemicals, and reagents that require precise temperature control for accurate and reliable experimental results."}
- {"title":"Hospitality and Tourism Sector","description":"Hotels, restaurants, and catering services depend on the consistent supply of chilled and frozen food items to meet the demands of tourists and local patrons. Maintaining food quality and safety is paramount for reputation and customer satisfaction."}
- {"title":"Government Agencies and NGOs","description":"Various government ministries (e.g., Ministry of Health, Ministry of Agriculture) and non-governmental organizations involved in public health initiatives, food security programs, and disaster relief efforts require cold chain capabilities to distribute essential supplies effectively."}
- {"title":"Importers and Exporters","description":"Businesses involved in the international trade of temperature-sensitive goods will need reliable cold chain partners to ensure products arrive in optimal condition and meet international standards."}
Cold Chain Logistics Process In Gambia
Cold chain logistics in Gambia, like elsewhere, are critical for maintaining the integrity and efficacy of temperature-sensitive goods, primarily pharmaceuticals, vaccines, and perishable food items. The process is a multi-stage operation designed to minimize temperature fluctuations from the point of origin to the final destination. This workflow encompasses planning, coordination, transportation, warehousing, and distribution, all while adhering to strict temperature controls. The Gambia's specific context, including its infrastructure, regulatory environment, and unique logistical challenges, shapes the execution of these processes. Key elements include trained personnel, specialized equipment (refrigerated vehicles, cold rooms), and robust tracking systems. The process begins with an inquiry and concludes with successful delivery and documentation, ensuring the 'cold chain' remains unbroken.
| Stage | Description of Activities in Gambia | Key Considerations/Challenges in Gambia | Key Stakeholders |
|---|---|---|---|
| Inquiry and Initial Consultation | Prospective clients (e.g., pharmaceutical companies, government health ministries, food distributors) inquire about cold chain services. This involves understanding the specific product, temperature requirements, origin, destination, volume, and any special handling needs. | Limited awareness of specialized cold chain services among some potential clients. Need for clear communication on capabilities and limitations. | Logistics Providers, Clients (Importers/Exporters) |
| Order Placement and Planning | Upon agreement, an order is placed. Logistics providers develop a detailed plan, including route optimization, selection of appropriate refrigerated transport (reefer trucks, specialized containers), cold room availability, and staffing. This stage considers factors like road conditions and transit times in Gambia. | Availability and maintenance of specialized refrigerated transport. Reliability of power supply for cold storage. Potential for unexpected delays due to infrastructure. | Logistics Providers, Customs Agents, Clients |
| Pre-shipment Preparation and Packaging | Products are inspected for quality and integrity. They are then packaged using validated cold chain packaging materials (e.g., insulated boxes with refrigerants like gel packs or dry ice) to maintain the required temperature range during transit. Temperature monitoring devices are often included. | Sourcing and cost of suitable packaging materials. Ensuring correct loading of refrigerants. Training of personnel in proper packing techniques. | Logistics Providers, Suppliers, Quality Control Personnel |
| Transportation (Inbound and Outbound) | Temperature-controlled vehicles (reefer trucks) are used for transporting goods from ports, airports, or manufacturing sites to warehouses, or directly to distribution points. Real-time temperature monitoring is crucial throughout the journey. | Condition of road networks impacting transit times. Reliability of vehicle refrigeration units. Fuel availability and cost. Border crossing procedures and potential delays. | Logistics Providers, Transport Companies, Customs Officials |
| Storage and Warehousing | Goods are stored in temperature-controlled warehouses or cold rooms. These facilities are equipped with backup power systems (generators) to mitigate power outages. Regular temperature checks and inventory management are conducted. | Adequacy of existing cold storage infrastructure. Reliability and maintenance of backup power systems. Security of facilities. | Logistics Providers, Warehouse Operators, Clients |
| Last-Mile Delivery | This is the final leg of the journey to the end-user (e.g., clinics, pharmacies, retailers). Often requires smaller, temperature-controlled vehicles or insulated bags for localized distribution. Maintaining the cold chain during this critical phase is paramount. | Accessibility of remote areas. Limited availability of smaller, temperature-controlled vehicles. Potential for increased temperature excursions due to multiple handling points. | Logistics Providers, Delivery Personnel, End-Users |
| Documentation and Verification | Comprehensive records are maintained throughout the process, including temperature logs from monitoring devices, transit manifests, delivery receipts, and customs clearance documents. This ensures traceability and accountability. Verification of product integrity at the destination. | Ensuring accurate and timely record-keeping. Digitalization of documentation where possible. Training of personnel on proper documentation procedures. | Logistics Providers, Clients, Regulatory Bodies |
Key Stages in the Cold Chain Logistics Process in Gambia:
- Inquiry and Initial Consultation
- Order Placement and Planning
- Pre-shipment Preparation and Packaging
- Transportation (Inbound and Outbound)
- Storage and Warehousing
- Last-Mile Delivery
- Documentation and Verification
Cold Chain Logistics Cost In Gambia
Cold chain logistics costs in The Gambia are influenced by a combination of global and local factors, leading to a range of pricing that can fluctuate. These costs are critical for ensuring the integrity of temperature-sensitive goods, such as pharmaceuticals, vaccines, and certain food products, from origin to final destination. Several key elements contribute to these expenses, including transportation modes, storage infrastructure, energy consumption, labor, and regulatory compliance.
| Service/Component | Estimated Range (GMD) | Notes |
|---|---|---|
| Refrigerated Truck Rental (Per Day) | 5,000 - 15,000+ | Varies by truck size, refrigeration capacity, and duration. Includes driver and basic fuel. Excludes extensive mileage charges. |
| Cold Room Storage (Per Cubic Meter per Month) | 500 - 1,500+ | Depends on temperature requirement (chilled vs. frozen), volume, and duration. May include basic handling. |
| Temperature-Controlled Air Cargo (Per Kg) | 150 - 500+ | Highly variable based on airline, destination, and urgency. This is a component of overall air freight cost. |
| Pallet Chilling/Freezing (Per Pallet, Per Day) | 200 - 700+ | For smaller volumes or pre-cooling. Can be done at transit points or warehouses. |
| Specialized Cold Chain Packaging (e.g., Insulated Boxes) | 500 - 3,000+ per unit | Cost per unit depends on size, insulation quality, and whether it includes gel packs/dry ice. |
| Logistics Management Fee (Percentage of Shipment Value) | 5% - 15% | For specialized cold chain logistics providers, covers planning, coordination, and monitoring. |
| Fuel Surcharge (Variable) | Variable | Directly tied to global and local fuel price fluctuations. |
| Customs Clearance for Cold Chain Goods | 2,000 - 10,000+ | Depends on product type, value, and complexity of documentation. May include specific inspection fees. |
Key Pricing Factors for Cold Chain Logistics in The Gambia
- Transportation Mode: The primary modes for cold chain in The Gambia include road transport (refrigerated trucks), air freight (for urgent or high-value items), and potentially sea freight (for larger volumes over longer distances, though less common for strict cold chain). The cost per kilometer/day varies significantly between these modes, with air freight being the most expensive.
- Refrigeration Equipment & Maintenance: The initial investment in and ongoing maintenance of refrigerated vehicles, cold rooms, and specialized containers are substantial. This includes fuel for refrigeration units, repair costs, and periodic servicing.
- Energy Costs: The Gambia's energy sector, while improving, can still be a challenge. The cost of electricity or diesel to power refrigeration units, especially during power outages where backup generators are needed, is a significant operating expense.
- Storage and Warehousing: The availability of specialized temperature-controlled warehouses is limited. Costs are influenced by the size of the space required, the duration of storage, and the level of temperature control (e.g., chilled vs. frozen).
- Labor Costs: Skilled labor is required to manage and operate cold chain facilities and transport. This includes drivers, warehouse personnel, and inventory managers trained in handling temperature-sensitive goods. Salaries and training contribute to overall costs.
- Distance and Accessibility: The geographical spread of The Gambia and the condition of its road infrastructure impact delivery times and fuel consumption. Remote or less accessible areas will incur higher transportation costs.
- Import/Export Duties and Taxes: For imported or exported goods requiring cold chain, customs duties, taxes, and port handling fees can add to the overall expense. This is particularly relevant for pharmaceuticals and specialized food products.
- Regulatory Compliance & Certification: Meeting international and national standards for cold chain management (e.g., WHO standards for vaccines) may necessitate specific equipment, training, and documentation, all of which have associated costs.
- Volume and Frequency of Shipments: Larger and more frequent shipments can sometimes benefit from economies of scale, potentially lowering the per-unit cost. Conversely, small, ad-hoc shipments tend to be more expensive.
- Seasonality and Demand: Fluctuations in demand for certain temperature-sensitive products (e.g., vaccines during outbreaks, specific seasonal produce) can influence availability and pricing of cold chain services.
Affordable Cold Chain Logistics Options
Navigating the complexities of cold chain logistics without breaking the bank is crucial for many businesses. Fortunately, several affordable options and strategic approaches can help minimize costs while ensuring product integrity. This involves understanding the value that can be bundled into services and implementing smart cost-saving measures throughout the supply chain.
| Cost-Saving Strategy | Description | Potential Benefit |
|---|---|---|
| Optimize Packaging | Utilize insulated containers, gel packs, or dry ice strategically based on transit time and ambient temperature. Explore reusable packaging options. | Reduced material costs, less waste, potentially lower shipping weight. |
| Consolidate Shipments | Combine smaller orders into larger, less-than-truckload (LTL) or full-truckload (FTL) shipments where feasible. | Lower per-unit transportation costs, reduced handling. |
| Route Optimization Software | Employ software to plan the most efficient delivery routes, minimizing mileage and fuel consumption. | Reduced fuel costs, faster delivery times, lower labor expenses. |
| Negotiate Carrier Rates | Regularly review and negotiate contracts with transportation providers. Leverage volume and consistent business for better rates. | Lower overall transportation expenditure. |
| Strategic Warehouse Placement | Positioning temperature-controlled warehouses closer to suppliers or customers can reduce transit times and associated costs. | Reduced transportation distance and time, lower risk of spoilage. |
| Leverage Technology for Monitoring | Use affordable temperature data loggers or real-time monitoring devices to detect excursions early, allowing for corrective action. | Reduced product loss, fewer claims, improved inventory management. |
| Explore Intermodal Transportation | Where applicable, combine different modes of transport (e.g., rail and road) for longer hauls to potentially reduce costs. | Lower cost per mile for long-distance transport. |
| Partnerships and Collaboration | Collaborate with other businesses to share cold storage space or transportation capacity. | Reduced fixed costs for warehousing and transport. |
| Outsource to Specialized Providers | For businesses with infrequent or small-volume cold chain needs, outsourcing to a specialized 3PL can be more cost-effective than building in-house capabilities. | Avoids capital investment in infrastructure and equipment, access to expertise. |
Understanding Value Bundles in Cold Chain Logistics
- Integrated Services: Providers offering a comprehensive suite of services (e.g., warehousing, transportation, packaging, customs clearance) can often provide cost savings through economies of scale and streamlined operations. Bundling these services can reduce administrative overhead and negotiation complexities.
- Technology Integration: Value bundles can include access to advanced tracking, monitoring, and analytics platforms. While an upfront investment might seem higher, the insights gained can lead to reduced spoilage, optimized routes, and improved efficiency, ultimately saving money.
- Customized Solutions: Flexible providers can tailor service packages to specific product needs and volumes. This avoids paying for unnecessary features or capacity, making the service more cost-effective.
- Risk Mitigation: Some bundles include insurance, temperature-guaranteed transit, and contingency planning. While this adds to the direct cost, it significantly reduces the financial impact of potential losses due to temperature excursions or delays.
- Collaborative Networks: Partnering with logistics providers who leverage shared resources and networks can distribute costs among multiple users, making advanced cold chain capabilities more accessible and affordable.
- Flexible Contract Terms: Bundles can sometimes offer more favorable payment terms or volume discounts, providing immediate cash flow benefits and long-term cost reductions.
Verified Providers In Gambia
When seeking healthcare services in Gambia, it's crucial to engage with verified providers who offer not only expertise but also a commitment to patient well-being and ethical practices. Franance Health stands out as a leading example of such a commitment. Their credentials reflect a deep understanding of the healthcare landscape in Gambia, coupled with a dedication to delivering high-quality, accessible, and trustworthy medical services. This makes them a premier choice for individuals and organizations seeking reliable healthcare solutions.
| Credential Category | Franance Health's Approach | Benefits for Patients |
|---|---|---|
| Professional Licensing and Certification | Mandatory verification of all licenses and certifications with relevant Gambian authorities. | Ensures providers are legally qualified and meet national standards. |
| Educational Background Verification | Thorough checks of academic records and institutions attended by healthcare professionals. | Confirms that providers have received appropriate foundational medical education. |
| Experience and Specialization Validation | Assessment of professional experience and documented specialization in chosen fields. | Connects patients with practitioners who have proven expertise in their specific medical needs. |
| Continuous Professional Development (CPD) | Encourages and tracks ongoing training and education for all affiliated providers. | Guarantees patients receive care based on the latest medical advancements and techniques. |
| Ethical Conduct Reviews | Implementation of a framework for monitoring and addressing ethical concerns. | Promotes a safe and respectful healthcare experience, fostering trust and confidence. |
Why Franance Health is the Best Choice:
- Robust Credentialing Process: Franance Health meticulously vets its healthcare professionals, ensuring they possess the necessary qualifications, certifications, and licenses to practice in Gambia. This rigorous process safeguards against unqualified practitioners and guarantees a high standard of care.
- Commitment to Ethical Practices: Adherence to strict ethical guidelines is paramount for Franance Health. This includes transparency in billing, patient confidentiality, and a patient-centered approach that prioritizes individual needs and informed consent.
- Local Expertise and Understanding: Franance Health's deep roots in Gambia mean they possess invaluable local knowledge of the healthcare system, common health challenges, and cultural nuances. This allows them to tailor their services effectively and provide culturally sensitive care.
- Network of Qualified Professionals: Franance Health collaborates with a diverse network of specialists and general practitioners, ensuring access to a wide range of medical expertise across various disciplines. This comprehensive network streamlines the process of finding the right healthcare provider for any need.
- Focus on Patient Outcomes: The ultimate measure of success for Franance Health is the positive health outcomes of their patients. They are dedicated to continuous improvement and employ evidence-based practices to achieve the best possible results.
- Trust and Reliability: In the healthcare sector, trust is non-negotiable. Franance Health has built a reputation for reliability and integrity, making them a go-to resource for individuals and organizations seeking dependable healthcare partners.
Scope Of Work For Cold Chain Logistics
This Scope of Work (SOW) outlines the requirements for a comprehensive cold chain logistics service. It covers the physical handling, storage, transportation, and tracking of temperature-sensitive goods from origin to destination. The objective is to maintain product integrity and efficacy throughout the supply chain by adhering to stringent temperature and environmental controls. This document details the technical deliverables expected from the logistics provider and the standard specifications that must be met.
| Specification Category | Requirement | Details/Parameters | Verification Method |
|---|---|---|---|
| Temperature Control | Storage Temperature Range | e.g., +2°C to +8°C (refrigerated), -15°C to -25°C (frozen), +15°C to +25°C (controlled room temperature) | Calibrated temperature loggers, independent audits |
| Temperature Control | Transport Temperature Consistency | Maintain specified range ±1°C throughout transit | Real-time temperature monitoring, vehicle data loggers |
| Temperature Control | Temperature Excursion Protocol | Immediate notification, root cause analysis, corrective actions, reporting within X hours | Deviation reports, documented incident response procedures |
| Packaging | Validated Cold Chain Packaging | Use of pre-qualified packaging solutions (e.g., insulated containers, gel packs, dry ice) suitable for transit duration and ambient conditions | Manufacturer's validation certificates, pre-shipment testing |
| Packaging | Temperature Indicators | Inclusion of temperature indicators (e.g., time-temperature indicators, data loggers) within shipments | Visual inspection of indicators post-transit |
| Handling | Controlled Unloading/Loading Procedures | Minimize exposure to ambient conditions (< X minutes), use of temperature-controlled docks/rooms | Site audits, operational procedures documentation |
| Handling | Segregation of Goods | Prevent cross-contamination and ensure appropriate temperature zones for different products | Warehouse layout, operational procedures |
| Transportation | Temperature-Controlled Vehicles | Refrigerated/frozen transport units with calibrated temperature control systems and independent power sources | Vehicle inspection reports, calibration certificates |
| Transportation | Route Optimization and Transit Time | Minimize transit times, utilize optimized routes to maintain temperature integrity | Route planning software, transit time adherence reports |
| Monitoring & Reporting | Real-time Temperature Monitoring | Continuous monitoring of temperature throughout transit with alerts for deviations | Cloud-based monitoring platform access, alert logs |
| Monitoring & Reporting | Data Security and Accessibility | Secure storage of all logged data, with timely access for authorized personnel | Platform security protocols, user access controls |
| Facility Requirements | Climate-Controlled Warehousing | Dedicated temperature-controlled storage areas with redundant power and monitoring systems | Facility audits, environmental monitoring records |
| Facility Requirements | Pest Control and Hygiene | Strict adherence to pest control and hygiene standards within all storage and handling areas | Pest control logs, hygiene audit reports |
| Compliance | Regulatory Adherence | Compliance with all relevant local, national, and international regulations (e.g., GDP, HACCP) | Certifications, audit reports |
Technical Deliverables
- Temperature monitoring and logging reports (real-time and historical)
- Detailed transit and delivery logs, including timestamps and responsible personnel
- Inventory management reports (stock levels, expiry dates, batch tracking)
- Deviation reports for any temperature excursions or logistical issues
- Cold chain validation and qualification documentation for all equipment and facilities
- Contingency and emergency response plans
- Regular performance review reports and KPIs
- Secure data access and reporting platform (web-based preferred)
Service Level Agreement For Cold Chain Logistics
This Service Level Agreement (SLA) outlines the agreed-upon performance standards for cold chain logistics services provided by [Provider Name] to [Client Name]. It specifically details response times for critical events and uptime guarantees for temperature-controlled storage and transportation. This document is an integral part of the overall Master Service Agreement between the parties.
| Service Component | Uptime Guarantee | Response Time (Critical Event) | Escalation Protocol |
|---|---|---|---|
| Temperature-Controlled Storage Facility (Ambient Monitoring) | 99.9% Uptime (within defined temperature range) | 15 minutes from confirmed alert | Tier 1: On-site technician, Tier 2: Regional operations manager, Tier 3: Director of Logistics |
| Temperature-Controlled Storage Facility (Real-time Monitoring) | 99.95% Uptime (within defined temperature range) | 10 minutes from confirmed alert | Tier 1: On-site technician, Tier 2: Regional operations manager, Tier 3: Director of Logistics |
| Refrigerated Transportation (In-Transit Monitoring) | 99.8% Uptime (within defined temperature range during transit) | 30 minutes from confirmed alert (during active transit hours) | Tier 1: Carrier dispatch, Tier 2: Fleet manager, Tier 3: Operations VP |
| Cold Chain Equipment (Refrigeration Units) | 99.7% Uptime (operational readiness) | 20 minutes from confirmed equipment fault alert | Tier 1: Certified technician, Tier 2: Equipment manufacturer support, Tier 3: Provider's engineering lead |
| Cold Chain Equipment (Temperature Monitoring Devices) | 99.9% Uptime (data reporting and connectivity) | 10 minutes from confirmed device connectivity loss | Tier 1: IT support, Tier 2: Network operations center, Tier 3: Software provider support |
Key Definitions
- Cold Chain Logistics: The uninterrupted maintenance of a specified low-temperature range for a product throughout its supply chain, from origin to destination.
- Critical Event: Any incident that poses an immediate risk to the integrity of the cold chain, including but not limited to, temperature excursions, equipment failure in transit, or a breach of security affecting temperature-sensitive goods.
- Response Time: The maximum allowable time from the confirmation of a Critical Event by the Client to the commencement of investigation and/or mitigation actions by the Provider.
- Uptime Guarantee: The percentage of time that the Provider's temperature-controlled storage facilities and/or transportation units are operating within the agreed-upon temperature parameters and are available for service.
In-Depth Guidance
Frequently Asked Questions
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