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Verified Service Provider in Gambia
Digital X-Ray Installation Service (Mobile DR) in Gambia
Engineering Excellence & Technical Support
Digital X-Ray Installation Service (Mobile DR) High-standard technical execution following OEM protocols and local regulatory frameworks.
Rapid Deployment & Extended Reach
Our mobile DR units are engineered for swift deployment, allowing us to bring advanced digital radiography to remote clinics and underserved areas across Gambia. Experience immediate diagnostic capabilities without the need for fixed infrastructure, improving patient access to crucial imaging.
Advanced Image Quality & Workflow
Benefit from state-of-the-art Digital Radiography detectors delivering exceptional image clarity for accurate diagnoses. Our integrated PACS solutions ensure seamless image management, transmission, and secure storage, streamlining clinical workflows and enhancing patient care in Gambian healthcare facilities.
End-to-End Installation & Training
We provide comprehensive installation services, from site assessment and equipment setup to rigorous testing and calibration. Our dedicated technicians offer thorough training for your medical staff, empowering them to operate the mobile DR system efficiently and confidently, ensuring optimal performance and longevity.
What Is Digital X-ray Installation Service (Mobile Dr) In Gambia?
Digital X-ray Installation Service (Mobile DR) in Gambia refers to the process of procuring, setting up, and integrating a portable Digital Radiography (DR) system within a healthcare facility or for mobile outreach in The Gambia. This service encompasses the physical installation, calibration, network integration, initial training, and often, ongoing technical support for these advanced medical imaging devices. Mobile DR units offer significant advantages in terms of flexibility, speed of image acquisition, and immediate digital image availability compared to traditional film-based radiography. The installation process is critical for ensuring the system operates optimally, meets diagnostic requirements, and adheres to relevant safety standards for radiation and medical equipment.
| Entity/Group | Needs Addressed | Typical Use Cases |
|---|---|---|
| Hospitals (especially smaller or rural facilities) | Enhance diagnostic capabilities without major infrastructure overhauls, provide on-demand imaging, supplement existing fixed units. | Emergency departments, inpatient wards, portable chest X-rays, fracture imaging. |
| Clinics and Health Centers | Introduce basic radiography services, improve diagnostic accuracy for common conditions, extend healthcare reach. | Diagnosis of musculoskeletal injuries, initial assessment of respiratory conditions, pre-employment medicals. |
| Mobile Outreach Programs / Field Hospitals | Deliver diagnostic imaging services to remote or underserved populations, respond to public health emergencies, provide services in temporary settings. | Screening programs (e.g., tuberculosis), disaster relief efforts, medical missions in remote areas. |
| Specialized Medical Camps | Provide on-site imaging for specific health campaigns or diagnostic drives. | Orthopedic camps, pediatric screening events, chronic disease management outreach. |
| Government Health Initiatives | Expand access to essential diagnostic imaging, improve public health surveillance, support national health programs. | National screening initiatives, vaccination support, rural health service improvement. |
Key Components of Digital X-Ray Installation Service (Mobile DR)
- Site Assessment and Planning: Evaluating the intended operational environment (e.g., clinic room, vehicle, field location) for space, power availability, radiation shielding requirements, and network connectivity.
- Equipment Delivery and Unpacking: Secure transportation and careful unpacking of the Mobile DR system, including the X-ray generator, detector, acquisition workstation, and associated components.
- Physical Installation: Mounting and positioning of the X-ray tube, detector integration, and connecting all hardware elements according to manufacturer specifications.
- Electrical and Power Requirements: Ensuring adequate and stable power supply, including surge protection and grounding, to support the operation of the DR system.
- Network Integration: Configuring the DR system to connect to the facility's Picture Archiving and Communication System (PACS) or a local workstation for image storage, retrieval, and potentially, teleradiology.
- Software Installation and Configuration: Installing and setting up the image acquisition software, PACS client software, and any necessary operating system components.
- Calibration and Quality Assurance (QA): Performing rigorous calibration procedures to ensure accurate image quality, dose monitoring, and adherence to diagnostic standards. This includes phantom studies and performance checks.
- Radiation Safety Checks: Verifying proper functioning of safety interlocks and ensuring compliance with national radiation protection regulations.
- Initial Operator Training: Providing comprehensive training to radiographers, technicians, and potentially medical personnel on the operation, basic troubleshooting, and image acquisition protocols of the Mobile DR system.
- Post-Installation Verification: Conducting a final review and testing of all system functions to confirm successful installation and readiness for clinical use.
- Documentation and Handover: Providing complete documentation, including installation reports, calibration certificates, user manuals, and training materials.
Who Needs Digital X-ray Installation Service (Mobile Dr) In Gambia?
In Gambia, the adoption of mobile Digital Radiography (DR) systems is crucial for enhancing diagnostic imaging capabilities, particularly in remote or underserved areas. These portable X-ray units offer immediate digital image acquisition, reducing patient waiting times and improving diagnostic accuracy without the need for a fixed X-ray room. This technology is vital for extending healthcare access across the nation.
| Department/Service Area | Specific Needs Addressed by Mobile DR | Benefits |
|---|---|---|
| Radiology Department | Increased throughput, flexibility in patient positioning, remote access to images. | Faster turnaround for diagnoses, reduced workload on fixed equipment. |
| Emergency/Trauma Department | Immediate imaging at point of care, rapid assessment of fractures and internal injuries. | Quicker treatment decisions, improved patient outcomes in critical situations. |
| Orthopedics Department | Pre- and post-operative imaging, assessment of fractures and dislocations in the field or wards. | Efficient patient management, reduced patient transport for imaging. |
| Pulmonology Department | Chest X-rays for suspected pneumonia, tuberculosis, and other respiratory conditions, especially in community outreach. | Early detection and management of communicable diseases, improved public health. |
| Pediatrics Department | Imaging for children who may have difficulty being transported to a fixed X-ray room, bedside imaging. | Reduced patient distress, easier imaging for immobile or critically ill children. |
| Outreach and Public Health Programs | Providing diagnostic imaging services in remote villages, schools, and for mass screening events. | Increased access to healthcare in underserved areas, improved disease surveillance. |
Target Customers and Departments for Mobile DR Installation in The Gambia:
- {"title":"Hospitals and Major Health Centers","description":"Centralized healthcare facilities that require advanced diagnostic tools to serve a larger patient population. Mobile DR units can supplement existing fixed systems or provide coverage for areas with limited space or accessibility."}
- {"title":"District and Regional Hospitals","description":"Facilities serving specific geographical areas, often with limited resources. Mobile DR allows them to perform a wider range of diagnostic imaging, reducing the need for patients to travel to larger centers."}
- {"title":"Rural Health Clinics and Health Posts","description":"These are critical targets. Many rural clinics lack dedicated X-ray facilities. Mobile DR brings advanced imaging directly to these communities, overcoming geographical barriers and improving early disease detection."}
- {"title":"Mobile Medical Units and Outreach Programs","description":"Organizations running mobile clinics or health outreach campaigns to remote or disaster-stricken areas. Mobile DR is an essential component for providing on-the-spot diagnostics during these missions."}
- {"title":"Emergency Services and Ambulance Providers","description":"For trauma and emergency situations, rapid diagnostic imaging is paramount. Mobile DR can be integrated into advanced ambulances or used at accident sites to assess injuries quickly."}
- {"title":"Specialized Medical Camps and Screening Programs","description":"NGOs and government initiatives conducting specific health screenings (e.g., for tuberculosis, occupational lung diseases) can leverage mobile DR for efficient on-site examinations."}
- {"title":"Veterinary Services (Large Animal Practices)","description":"While primarily for human health, portable DR can also be invaluable for veterinary practices dealing with large animals in field settings."}
Digital X-ray Installation Service (Mobile Dr) Process In Gambia
This document outlines the comprehensive workflow for a Digital X-Ray (Mobile DR) Installation Service in Gambia, covering the entire process from initial customer inquiry to the final execution and handover. The service aims to provide healthcare facilities with modern, portable digital radiography solutions to enhance diagnostic capabilities.
| Phase | Step | Description | Key Activities | Responsible Party | Deliverables | Timeline (Indicative) |
|---|---|---|---|---|---|---|
| Phase 1: Inquiry & Initial Consultation | 1.1 Inquiry Received | The process begins when a healthcare facility in Gambia expresses interest in a Mobile DR system. | Receive and acknowledge customer inquiry (phone, email, website). | Customer, Service Provider | Acknowledged Inquiry | 1-2 Business Days |
| 1.2 Preliminary Discussion | Understand the client's specific needs, existing infrastructure, budget, and desired outcomes. | Conduct initial meeting/call. Discuss system requirements, intended use, and facility type. | Service Provider, Customer | Needs Assessment Summary | 2-3 Business Days | |
| Phase 2: Site Assessment & Planning | 2.1 Site Visit & Technical Survey | Evaluate the physical environment where the Mobile DR will be installed and operated. | Assess space availability, power supply, network connectivity, radiation shielding requirements, and accessibility for the mobile unit. Document existing electrical and IT infrastructure. | Service Provider (Technical Team) | Site Survey Report | 3-5 Business Days |
| 2.2 System Design & Configuration | Based on the site assessment, propose the optimal Mobile DR system configuration and necessary accessories. | Determine specific model, detector size, software features, PACS/RIS integration requirements, and any necessary modifications to the facility. | Service Provider (Technical Team) | Proposed System Configuration | 2-3 Business Days | |
| Phase 3: Quotation & Agreement | 3.1 Formal Quotation | Provide a detailed, itemized quotation for the Mobile DR system and installation services. | Include equipment cost, software licenses, installation fees, training, warranty, and any applicable taxes/duties. Specify payment terms. | Service Provider | Formal Quotation | 2-4 Business Days |
| 3.2 Contract Negotiation & Signing | Finalize terms and conditions and secure a formal agreement for the project. | Review and negotiate contract details. Sign the agreement and receive initial payment/deposit. | Customer, Service Provider | Signed Service Agreement/Contract | 5-7 Business Days | |
| Phase 4: Procurement & Logistics | 4.1 Equipment Procurement | Order the specified Mobile DR system and associated components from the manufacturer or authorized distributor. | Place order with supplier. Confirm lead times and delivery schedules. | Service Provider | Order Confirmation | Varies (based on supplier lead times) |
| 4.2 Shipping & Customs Clearance | Arrange for the safe and compliant transportation of the equipment to Gambia. | Coordinate international shipping. Manage customs documentation and clearance procedures. Address any import duties and taxes. | Service Provider, Logistics Partner | Shipped Equipment, Customs Clearance Documents | Varies (based on shipping method and customs) | |
| 4.3 Local Delivery | Transport the equipment from the port/airport to the client's facility. | Arrange local transportation and delivery to the installation site. Ensure secure handling of sensitive equipment. | Service Provider, Logistics Partner | Equipment Delivered to Site | 1-3 Business Days | |
| Phase 5: Installation & Configuration | 5.1 Site Preparation Verification | Confirm that the facility has completed any necessary preparatory work as per the site assessment. | Verify power outlets, network points, and any structural modifications are ready. | Service Provider (Installation Team), Customer | Site Ready Confirmation | 1 Business Day |
| 5.2 Equipment Unpacking & Assembly | Carefully unpack and assemble the Mobile DR system and its components. | Unpack all equipment. Assemble the DR unit, X-ray tube, detectors, and associated hardware. | Service Provider (Installation Team) | Assembled System | 1-2 Business Days | |
| 5.3 Software Installation & Configuration | Install and configure the operating system, imaging software, and any required middleware. | Install DR imaging software, DICOM compliance tools, and connect to any existing PACS/RIS systems. | Service Provider (Technical Team) | Configured Software | 1-2 Business Days | |
| 5.4 Network Integration | Connect the Mobile DR system to the facility's network for data transfer. | Establish network connectivity. Configure IP addresses and ensure seamless communication with PACS/RIS. | Service Provider (IT Specialist) | Network Integration Complete | 1 Business Day | |
| Phase 6: Testing & Calibration | 6.1 System Functionality Tests | Perform comprehensive tests to ensure all hardware and software components are functioning correctly. | Test X-ray tube operation, detector response, image acquisition, and software features. | Service Provider (Technical Team) | Successful Functionality Tests | 1 Business Day |
| 6.2 Image Quality Calibration | Calibrate the system to ensure optimal image quality and diagnostic accuracy. | Perform phantom scans, adjust exposure settings, and verify image resolution and contrast. | Service Provider (Technical Team) | Calibrated System | 1 Business Day | |
| 6.3 PACS/RIS Integration Testing | Verify that images are being correctly sent to and received from the PACS/RIS. | Perform test image transfers. Confirm data integrity and workflow compatibility. | Service Provider (IT Specialist), Customer (IT Staff) | Successful PACS/RIS Integration | 1 Business Day | |
| Phase 7: Training & Handover | 7.1 Operator Training | Provide comprehensive training to the healthcare facility's staff on operating the Mobile DR system. | Train radiologists, radiographers, and technicians on system operation, image acquisition techniques, software use, and basic troubleshooting. | Service Provider (Trainer) | Trained Staff | 1-3 Business Days |
| 7.2 System Handover | Formally transfer ownership and operational responsibility of the installed system to the client. | Present final system documentation, including user manuals, technical specifications, and warranty information. Obtain client sign-off on installation completion. | Service Provider, Customer | Signed Handover Document, System Documentation | 1 Business Day | |
| Phase 8: Post-Installation Support & Maintenance | 8.1 Warranty Period & Initial Support | Provide support and address any immediate issues that arise after installation. | Offer remote and on-site support for any initial glitches or user queries during the warranty period. | Service Provider | Resolved Issues, Ongoing Support | As per Warranty Agreement |
| 8.2 Maintenance Services | Offer ongoing maintenance plans to ensure the longevity and optimal performance of the system. | Schedule periodic preventive maintenance, software updates, and provide access to spare parts. | Service Provider | Maintenance Contract, System Upkeep | Ongoing |
Digital X-Ray Installation Service (Mobile DR) Workflow in Gambia
- Phase 1: Inquiry & Initial Consultation
- Phase 2: Site Assessment & Planning
- Phase 3: Quotation & Agreement
- Phase 4: Procurement & Logistics
- Phase 5: Installation & Configuration
- Phase 6: Testing & Calibration
- Phase 7: Training & Handover
- Phase 8: Post-Installation Support & Maintenance
Digital X-ray Installation Service (Mobile Dr) Cost In Gambia
Installing a Digital Radiography (DR) system, especially a mobile unit, in Gambia involves several cost considerations. The price of a mobile DR unit itself can vary significantly based on brand, features (e.g., detector size, wireless capabilities, image processing software), and whether it's a new or refurbished unit. Beyond the equipment, installation services in Gambia will factor in shipping and customs duties, site preparation, specialized technical expertise required for calibration and integration, and ongoing training for local staff. The complexity of the installation, the accessibility of the intended location within Gambia, and the urgency of the service can also influence the final price. Local economic conditions and currency exchange rates will also play a role in determining the cost in Gambian Dalasi (GMD).
| Cost Component | Estimated Range (GMD) | Notes |
|---|---|---|
| Mobile DR Unit (New, Mid-Range) | 500,000 - 1,500,000+ | Highly variable; advanced features increase cost. Consider reputable manufacturers. |
| Mobile DR Unit (Refurbished, Good Condition) | 250,000 - 700,000 | A more budget-friendly option, but requires thorough inspection and warranty. |
| Shipping & Customs Duties | 100,000 - 300,000+ | Depends on unit size, origin, and current import regulations. Can be significant. |
| Site Preparation | 10,000 - 50,000 | Minor electrical upgrades, space assessment. May be less if existing infrastructure is adequate. |
| Installation & Calibration (Expert Technicians) | 80,000 - 200,000 | Involves specialized knowledge. May include travel costs for international technicians. |
| Software & Initial Training | 30,000 - 80,000 | Covers software licenses and basic operational training for staff. |
| Contingency/Miscellaneous | 20,000 - 50,000 | For unforeseen expenses, minor accessories, or additional minor support. |
| Total Estimated Installation Cost Range (Excluding Unit Purchase) | 140,000 - 380,000+ | This range focuses on the service and associated costs, not the DR unit itself. |
Key Pricing Factors for Mobile DR Installation in Gambia:
- Mobile DR Unit Cost (New vs. Refurbished, Brand, Features)
- Shipping and Logistics to Gambia
- Customs Duties and Import Taxes
- Site Preparation Requirements (Power, Space, Network)
- Installation and Calibration Services (Technician Fees)
- Software Integration and Licensing
- Staff Training and Support
- Warranty and Maintenance Agreements
- Geographic Location within Gambia (Accessibility)
- Urgency of Installation
Affordable Digital X-ray Installation Service (Mobile Dr) Options
Investing in a digital X-ray system (Mobile DR) can significantly improve your diagnostic capabilities and workflow efficiency. This service focuses on providing affordable installation and setup for mobile digital radiography units. We understand that budget is a key consideration, so we offer flexible options and strategies to help you acquire and implement this technology cost-effectively.
| Value Bundle Option | Description | Included Services | Cost-Saving Strategies |
|---|---|---|---|
| Basic Installation Package | Entry-level setup for essential functionality. | On-site installation, basic system calibration, initial training, warranty activation. | Focus on essential features, leverage existing IT infrastructure where possible, consider refurbished DR panels. |
| Standard Integration Package | Comprehensive installation with PACS integration. | Includes Basic Package + PACS integration, network configuration, DICOM compatibility testing, extended training. | Bundled pricing for installation and PACS integration, negotiate bulk discounts with vendors, explore cloud-based PACS solutions. |
| Premium Workflow Optimization Package | Tailored installation for maximum efficiency and advanced features. | Includes Standard Package + advanced software configuration, workflow analysis and optimization, on-site IT support for a limited period, custom reporting setup. | Phased rollout to spread costs, explore financing options and leasing programs, inquire about bundled software licenses. |
| Custom Solutions | Designed to meet unique practice needs and budget constraints. | Tailored to specific requirements, can include any combination of services. | Prioritize essential features, negotiate individual service components, explore refurbished equipment from reputable sources. |
Key Benefits of Mobile DR Installation
- Enhanced diagnostic accuracy and speed.
- Improved patient comfort and reduced radiation dose.
- Streamlined workflow and immediate image access.
- Reduced reliance on film and processing chemicals.
- Potential for increased revenue through improved throughput.
Verified Providers In Gambia
In Gambia, finding reliable and trustworthy healthcare providers is paramount. Franance Health stands out as a premier choice, offering a curated network of verified professionals and facilities. Our rigorous credentialing process ensures that every provider listed on our platform meets the highest standards of medical excellence, ethical practice, and patient care. This commitment to verification provides Gambians with peace of mind, knowing they are accessing quality healthcare when they need it most.
| Provider Type | Franance Health Verification Criteria | Benefits to Patients |
|---|---|---|
| Doctors (General & Specialists) | Valid medical license, degree verification, board certification (where applicable), peer reviews, proof of continuing medical education. | Access to skilled and licensed medical professionals, specialized care from qualified experts, increased trust in diagnosis and treatment. |
| Hospitals & Clinics | Accreditation status, compliance with national health regulations, facility inspection records, adherence to infection control protocols, qualified medical staff. | Safe and hygienic healthcare environments, access to essential medical equipment and facilities, assurance of standardized care practices. |
| Diagnostic Laboratories | Accreditation from relevant bodies, quality control procedures, qualified laboratory technicians and pathologists, adherence to testing standards. | Accurate and reliable diagnostic results, timely test processing, confidence in medical testing outcomes. |
| Pharmacies | Valid operating license, licensed pharmacists, proper storage and dispensing of medications, compliance with drug regulations. | Access to genuine and safe medications, professional advice on prescription and over-the-counter drugs, assurance of ethical pharmaceutical practices. |
Why Franance Health is the Best Choice for Verified Providers in Gambia:
- Rigorous Vetting Process: We employ a multi-stage credentialing system that includes verifying medical licenses, professional certifications, educational backgrounds, and clinical experience. This ensures that only highly qualified individuals join our network.
- Commitment to Patient Safety: Patient safety is our top priority. Our verification process includes checks for any history of malpractice claims or disciplinary actions, guaranteeing that our patients are in safe hands.
- Comprehensive Network: Franance Health offers a diverse range of medical specialties and services. Whether you need a general practitioner, a specialist, or access to a certified clinic, our platform connects you with the right provider.
- Transparency and Accessibility: We provide clear and accessible information about each provider's qualifications, experience, and areas of expertise, empowering patients to make informed decisions about their healthcare.
- Upholding International Standards: Our verification protocols are designed to align with internationally recognized benchmarks for healthcare provider quality, ensuring a high level of care for all users.
- Ongoing Monitoring: We don't just verify once. Franance Health maintains an ongoing monitoring system to ensure our providers continue to meet our stringent standards over time.
Scope Of Work For Digital X-ray Installation Service (Mobile Dr)
This Scope of Work (SOW) outlines the requirements for the installation of a Mobile Digital Radiography (DR) system. This document details the technical deliverables and standard specifications to ensure a successful deployment that meets clinical and technical expectations.
| Phase | Activity | Technical Deliverables | Standard Specifications |
|---|---|---|---|
| Site Survey and Assessment | Site survey report, including power, network, and space requirements. | Adherence to manufacturer's site preparation guidelines. Compliance with local building codes and electrical safety regulations. |
| Infrastructure Readiness Verification | Verification report of network connectivity (wired/wireless) and electrical outlet specifications. | Minimum network bandwidth and latency requirements as per manufacturer specifications. Dedicated power circuits with surge protection. |
| Receipt and Inspection of Equipment | Delivery confirmation, unpacking and initial visual inspection report. | No visible damage to components. All listed components present and accounted for. |
| Mobile DR Unit Setup | Physical placement and assembly of the Mobile DR unit. | Correct positioning as per site layout and radiation safety guidelines. Secure and stable assembly. |
| Detector and Generator Integration | Connection and configuration of the DR detector and X-ray generator. | Seamless communication between detector and generator. Proper power and data connections. |
| Workstation and Software Installation | Installation and configuration of the acquisition workstation and image processing software. | Installation of latest stable software version. User profile creation and initial setup. |
| Network Integration (PACS/RIS) | Configuration for connectivity to Picture Archiving and Communication System (PACS) and Radiology Information System (RIS). | Successful DICOM send/receive to PACS. HL7 integration for patient and study data with RIS. |
| Calibration and Quality Control (QC) | System calibration and initial QC testing. | System performance within manufacturer's specified tolerances. Successful completion of all initial QC tests. |
| Functional Testing | Testing of all system functionalities, including image acquisition, processing, and transfer. | All features operate as expected. Consistent image quality across various anatomical regions. |
| Integration Testing | End-to-end testing of PACS/RIS integration. | Accurate and timely image archiving and retrieval. Correct patient and study information flow. |
| User Acceptance Testing (UAT) | Joint testing and validation by hospital clinical staff. | Successful completion of UAT, confirming the system meets clinical workflow requirements. |
| Operator Training | Training session for radiographers and technologists on system operation. | Competency in routine system operation, image acquisition, and basic troubleshooting. |
| Technical Training | Training session for biomedical engineering or IT staff on system maintenance and troubleshooting. | Basic understanding of system architecture, common error codes, and basic maintenance procedures. |
| System Manuals and Documentation | Provision of all system operation, maintenance, and troubleshooting manuals. | Complete set of manufacturer-provided documentation in English. |
| Installation and Commissioning Report | Formal report detailing the installation process, test results, and system configuration. | Signed and approved by both vendor and hospital representative. |
| Warranty and Service Information | Provision of warranty certificates and details of post-installation support. | Clear indication of warranty period and contact information for service. |
| Regulatory Compliance Documentation | Confirmation of compliance with relevant safety and regulatory standards (e.g., FDA, CE). | Relevant certificates or declarations of conformity. |
Key Objectives
- To successfully install and commission a fully functional Mobile DR system.
- To ensure the system integrates seamlessly with existing hospital IT infrastructure, including PACS and RIS.
- To provide comprehensive training to clinical and technical staff.
- To deliver all necessary documentation and certifications.
- To ensure the system adheres to all relevant safety and regulatory standards.
Service Level Agreement For Digital X-ray Installation Service (Mobile Dr)
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Digital X-Ray Installation Service (Mobile DR), provided by [Your Company Name] ('Provider'). This SLA applies to all active clients with a current service contract for Mobile DR installations.
| Service Component | Response Time Guarantee (Business Hours) | Response Time Guarantee (24/7 Support - if applicable) | Uptime Guarantee (Post-Installation - during warranty/support period) | Exclusions |
|---|---|---|---|---|
| Initial Installation & Setup | N/A (Scheduled Appointment) | N/A (Scheduled Appointment) | N/A (Focus is on successful initial setup) | Client-provided infrastructure readiness (power, network), third-party device integration issues. |
| Critical System Malfunction (e.g., inability to acquire images) | 2 Business Hours | 4 Hours | 99.5% | Scheduled maintenance, force majeure events, client-induced damage, software viruses, failure to adhere to operating procedures. |
| Non-Critical System Malfunction (e.g., minor software glitches, display issues) | 4 Business Hours | 8 Business Hours | 99.0% | Scheduled maintenance, force majeure events, client-induced damage, software viruses, failure to adhere to operating procedures. |
| Performance Degradation (e.g., slow image acquisition) | 8 Business Hours | 12 Business Hours | 98.5% | Scheduled maintenance, force majeure events, client-induced damage, software viruses, failure to adhere to operating procedures, network congestion. |
| Routine Inquiries & Configuration Support | 1 Business Day | 2 Business Days | N/A (Not applicable to uptime guarantee) | Complex troubleshooting requiring vendor intervention, advanced customization requests. |
Key Definitions
- Service: Refers to the installation and initial setup of Mobile Digital Radiography (DR) systems.
- Downtime: The period during which the Mobile DR system, as part of the installation service, is unavailable or significantly degraded, preventing its intended use. This excludes scheduled maintenance.
- Response Time: The maximum time allowed for the Provider to acknowledge and begin working on a reported service issue.
- Resolution Time: The maximum time allowed for the Provider to resolve a reported service issue.
- Business Hours: Defined as [e.g., 9:00 AM to 5:00 PM] on [e.g., Monday through Friday], excluding [e.g., public holidays].
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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