Verified Service Provider in Gambia
MGPS Design Service in Gambia
Engineering Excellence & Technical Support
MGPS Design Service High-standard technical execution following OEM protocols and local regulatory frameworks.
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Embedded Systems Engineering
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What Is Mgps Design Service In Gambia?
MGPS Design Service in Gambia refers to the provision of specialized engineering and consulting services related to the design and implementation of projects involving Mineral, Gas, and Petroleum Systems (MGPS). This encompasses a broad spectrum of activities, from initial feasibility studies and conceptual design to detailed engineering, risk assessment, and regulatory compliance support for infrastructure and operations within these sectors. The 'MGPS' acronym signifies the integrated approach required to address the complexities inherent in the exploration, extraction, processing, transportation, and storage of minerals, natural gas, and petroleum resources. In The Gambia, such services are crucial for developing and maintaining the infrastructure necessary for both existing and potential resource-based industries, ensuring safety, efficiency, and environmental sustainability. The design process often involves multidisciplinary teams with expertise in civil, mechanical, chemical, electrical, and environmental engineering, alongside geoscientists and project managers. Key considerations include site selection, process optimization, material selection, safety protocols, environmental impact mitigation, and adherence to national and international standards.
| Who Needs MGPS Design Service in Gambia? | Typical Use Cases |
|---|---|
| Resource Exploration and Production Companies: Businesses involved in the discovery, extraction, and initial processing of minerals, natural gas, or petroleum in The Gambia. | Design of exploration drilling sites, production facilities, and associated infrastructure (e.g., pipelines for transport). Development of processing plants for mineral beneficiation or gas sweetening. |
| Government Agencies and Regulators: Ministries responsible for mining, energy, environment, and infrastructure development, requiring expert input for policy formulation, project approval, and oversight. | Review and approval of design submissions for new MGPS projects. Development of national standards and guidelines for the sector. Design of government-owned infrastructure related to resource management. |
| Infrastructure Developers: Companies involved in building and maintaining infrastructure that supports the MGPS sector, such as port facilities, transportation networks, and energy generation. | Design of specialized terminals for handling mineral exports or fuel imports. Engineering of pipelines for the transport of oil, gas, or refined products. Design of power generation facilities to support extraction operations. |
| Environmental and Safety Consultants: Firms that provide specialized environmental and safety services to the MGPS industry. | Design of containment systems for potential spills. Development of waste treatment and disposal infrastructure. Engineering of safety systems for processing plants and storage facilities. |
| Local and International Investors: Entities looking to invest in or finance MGPS projects, requiring technical due diligence and feasibility assessments. | Feasibility studies for new mining ventures or gas field development. Technical assessment of existing infrastructure for upgrades or expansions. |
Key Aspects of MGPS Design Service in Gambia
- Feasibility Studies and Conceptual Design: Assessing the viability of resource extraction and related infrastructure projects, including preliminary cost estimates and technical specifications.
- Detailed Engineering Design: Developing comprehensive engineering blueprints and specifications for all project components, such as well pads, processing plants, pipelines, storage facilities, and associated utilities.
- Process Simulation and Optimization: Utilizing advanced software to model and refine operational processes for maximum efficiency, yield, and safety.
- Risk Assessment and Management: Identifying potential hazards (e.g., geological, operational, environmental) and developing mitigation strategies, including HAZOP (Hazard and Operability) studies.
- Environmental Impact Assessment (EIA) and Mitigation Design: Evaluating the potential environmental consequences of projects and designing measures to minimize negative impacts, such as spill containment systems and waste management plans.
- Safety Engineering and Design: Incorporating safety features and protocols into the design to prevent accidents, protect personnel, and ensure regulatory compliance.
- Regulatory Compliance Support: Assisting clients in navigating and adhering to Gambian environmental, safety, and resource management regulations.
- Procurement and Construction Support: Providing technical guidance during the procurement of equipment and materials, and offering support during the construction and commissioning phases.
- Infrastructure Design: Designing auxiliary infrastructure such as roads, power supply systems, water management systems, and communication networks essential for MGPS operations.
Who Needs Mgps Design Service In Gambia?
Many organizations in Gambia can benefit from MGPS (Medical Gas Pipeline System) design services. These services are crucial for ensuring the safe, efficient, and compliant installation and maintenance of medical gas systems within healthcare facilities. The demand for reliable medical gas infrastructure is growing as Gambia continues to invest in its healthcare sector and improve patient care standards.
| Customer Type | Key Departments Benefiting from MGPS Design | Specific Needs/Benefits |
|---|---|---|
| Public Hospitals | Operating Theaters, Intensive Care Units (ICU), Emergency Departments, Neonatal Intensive Care Units (NICU), Wards (Surgical, Medical, Respiratory), Anesthesia | Ensuring consistent oxygen supply for critical care, safe use of anesthetic gases, adherence to national and international standards for patient safety and gas purity. |
| Private Hospitals & Clinics | Similar to public hospitals, with a focus on specialized surgical suites, modern recovery rooms, and high-dependency units. | Meeting high patient expectations for advanced medical services, ensuring compliance with regulatory requirements for private healthcare providers, maintaining a competitive edge through reliable infrastructure. |
| Health Centers & Dispensaries | Basic treatment rooms, minor procedure areas, patient observation rooms (where applicable). | Providing essential medical gases for basic life support and minor procedures, improving the capacity of primary healthcare facilities to manage common respiratory issues and emergencies. |
| Medical Training Institutions | Simulation labs, teaching hospitals affiliated with the institution, research facilities. | Providing a safe and realistic training environment for future medical professionals, ensuring access to medical gases for educational demonstrations and research. |
| Government Health Ministries & Departments | Policy development, regulatory oversight, public health infrastructure planning, national health projects. | Developing and enforcing standards for medical gas systems, planning for new healthcare facilities, ensuring equitable access to medical gases across the country, managing national healthcare infrastructure budgets. |
| NGOs Involved in Healthcare | Projects focusing on rural healthcare, specialized medical camps, or infrastructure upgrades in underserved areas. | Ensuring sustainable and safe medical gas supply in project-specific facilities, capacity building for local healthcare staff on the use and maintenance of MGPS. |
| Private Developers | New hospital construction, expansion of existing medical facilities, specialized medical complexes. | Incorporating compliant and efficient MGPS from the initial design phase to avoid costly retrofits and ensure long-term operational viability. Meeting investor and tenant requirements for state-of-the-art medical infrastructure. |
Target Customers and Departments for MGPS Design Services in The Gambia
- Hospitals (Public & Private)
- Specialty Clinics (e.g., surgical centers, maternity wards, intensive care units)
- Health Centers and Dispensaries (especially those with in-patient facilities)
- Rehabilitation Centers
- Medical Training Institutions
- Government Health Ministries & Departments
- Non-Governmental Organizations (NGOs) involved in healthcare provision or infrastructure development
- Private Developers of Healthcare Facilities
Mgps Design Service Process In Gambia
The MGPS (Medical Gas Pipeline System) design service process in The Gambia follows a structured workflow to ensure the safe, efficient, and compliant installation of medical gas systems in healthcare facilities. This process typically begins with an initial inquiry from a client and progresses through detailed design, procurement, installation, and finally, commissioning and handover.
| Phase | Key Activities | Deliverables | Involved Parties |
|---|---|---|---|
| Inquiry & Consultation | Initial discussion, scope definition, budget discussion. | Project brief, initial proposal. | Client, Design Provider. |
| Site Survey & Assessment | On-site inspection, needs analysis, data collection. | Site survey report, needs assessment document. | Design Provider, Client Representatives. |
| Conceptual Design | Preliminary layouts, system concept development. | Conceptual design report, preliminary sketches. | Design Provider. |
| Detailed Design | Engineering drawings, specifications, calculations. | Detailed design drawings, technical specifications, Bill of Quantities (BOQ). | Design Provider. |
| Approvals & Compliance | Review against standards, submission to authorities. | Compliance report, approved drawings (if applicable). | Design Provider, Regulatory Bodies. |
| Tendering & Procurement | BOQ finalization, tender document preparation, bid evaluation. | Tender documents, contractor evaluation report. | Design Provider, Client. |
| Installation Supervision | Site monitoring, quality checks, problem resolution. | Site visit reports, quality control logs. | Design Provider, Contractor, Client. |
| Testing & Commissioning | System testing, performance verification, documentation. | Test reports, commissioning certificate. | Design Provider, Contractor, Client. |
| Training & Handover | User training, documentation provision. | Training materials, Operation & Maintenance (O&M) manuals, As-built drawings. | Design Provider, Client. |
| Post-Handover Support | Ongoing assistance, inspections. | Support reports (if applicable). | Design Provider, Client. |
MGPS Design Service Workflow in The Gambia
- {"step":1,"title":"Inquiry and Initial Consultation","description":"The process starts when a healthcare facility or developer (the client) expresses interest in MGPS design services. This involves an initial meeting or communication to understand the project scope, facility type, size, anticipated medical gas needs, budget, and timeline. Key stakeholders from the client's side (e.g., hospital administrators, facilities managers, architects) and the design service provider (e.g., MGPS consultants, engineers) are involved."}
- {"step":2,"title":"Site Survey and Needs Assessment","description":"A comprehensive site survey is conducted at the healthcare facility. This involves assessing the existing infrastructure, available space for plant rooms, pipeline routes, bedhead unit locations, and any specific site constraints. A detailed needs assessment identifies the types of medical gases required (e.g., oxygen, medical air, vacuum, nitrous oxide), the required flow rates, pressures, and the number of outlets needed in different areas (operating theatres, wards, recovery rooms, etc.)."}
- {"step":3,"title":"Conceptual Design and Feasibility Study","description":"Based on the site survey and needs assessment, a conceptual design is developed. This includes preliminary layout proposals for the MGPS plant room, main distribution routes, and an estimation of the system's complexity and cost. A feasibility study may be conducted to evaluate different design options and their implications."}
- {"step":4,"title":"Detailed Design and Engineering","description":"This is the core phase where detailed engineering drawings and specifications are produced. This includes:\n- Schematic Diagrams: Illustrating the overall system flow.\n- Piping Layout Drawings: Showing the precise routes of medical gas pipelines throughout the facility.\n- Plant Room Design: Detailed layout of gas sources (e.g., medical air compressors, oxygen concentrators/cylinders, vacuum pumps), control panels, and alarms.\n- Bedhead Unit Design: Specifying the type and configuration of medical gas outlets at patient beds.\n- Material Specifications: Detailing the types of pipes, fittings, valves, and other components to be used, adhering to relevant international and national standards.\n- Technical Specifications: Outlining installation, testing, and commissioning procedures."}
- {"step":5,"title":"Regulatory Approvals and Compliance Check","description":"The detailed design documents are reviewed to ensure compliance with Gambian building codes, healthcare facility regulations, and relevant international standards (e.g., HTM, ISO, NFPA). Submissions for necessary approvals from local authorities and healthcare regulatory bodies are made if required."}
- {"step":6,"title":"Tendering and Procurement Assistance","description":"The design service provider assists the client in preparing tender documents for the installation of the MGPS. This involves defining the scope of work for the contractor, preparing bill of quantities, and evaluating bids from qualified MGPS installation companies. They may also provide support during the procurement of materials."}
- {"step":7,"title":"Installation Supervision and Quality Control","description":"During the construction phase, the design service provider often undertakes site supervision to ensure the MGPS is installed according to the approved design drawings and specifications. This includes monitoring the quality of workmanship, verifying materials used, and addressing any on-site issues or deviations."}
- {"step":8,"title":"Testing and Commissioning","description":"This critical phase involves rigorous testing of the installed MGPS to verify its performance and safety. This includes:\n- Pressure Testing: Ensuring the integrity of the pipeline system.\n- Purity Testing: Verifying the quality of medical gases.\n- Flow and Pressure Regulation Tests: Confirming that gases are delivered at the correct rates and pressures.\n- Alarm System Testing: Ensuring all safety alarms function correctly.\n- Purge Testing: Removing any contaminants from the system.\nCommissioning is the process of formally verifying that the entire system operates as designed and meets all performance requirements."}
- {"step":9,"title":"Training and Handover","description":"Upon successful commissioning, the design service provider conducts training for the healthcare facility's maintenance staff on the operation, routine maintenance, and emergency procedures for the MGPS. A comprehensive handover package, including all design documentation, test reports, operation and maintenance manuals, and as-built drawings, is provided to the client."}
- {"step":10,"title":"Post-Handover Support (Optional)","description":"Some service providers offer ongoing support, which may include periodic inspections, maintenance advice, or troubleshooting assistance after the system has been handed over."}
Mgps Design Service Cost In Gambia
Designing a Medic-Gastrointestinal Patient Support (MGPS) system involves a complex interplay of medical expertise, technical specifications, and on-site considerations. In Gambia, the cost of MGPS design services is influenced by several key factors. These include the scope and complexity of the project, the qualifications and experience of the design firm or consultant, the size and type of healthcare facility, the specific functionalities required (e.g., basic monitoring vs. advanced data analytics), and the timeframe for completion. The economic landscape of Gambia, including local labor rates and the cost of specialized equipment that might inform the design, also plays a significant role. While precise figures can vary widely, the following provides a general overview of pricing factors and estimated ranges in Gambian Dalasi (GMD).
| Service Component | Estimated Range (GMD per project/phase) |
|---|---|
| Initial Consultation & Feasibility Study | 50,000 - 150,000 |
| Conceptual Design & Scope Definition | 100,000 - 300,000 |
| Detailed System Design (Hardware & Software Integration) | 250,000 - 1,000,000+ |
| Technical Specification Development | 75,000 - 200,000 |
| Site Assessment & Infrastructure Review | 40,000 - 120,000 |
| Bill of Quantities (BoQ) & Cost Estimation | 60,000 - 180,000 |
| Project Management & Oversight (Design Phase) | 10% - 20% of total design cost |
| Small Clinic/Basic System Design (Example) | 300,000 - 700,000 |
| Medium Hospital/Standard System Design (Example) | 700,000 - 2,000,000 |
| Large Hospital/Complex System Design (Example) | 2,000,000 - 5,000,000+ |
Key Pricing Factors for MGPS Design Services in Gambia
- Project Scope and Complexity: A simple, single-unit design will be less expensive than a comprehensive system for a large hospital with multiple departments and specialized needs.
- Consultant/Firm Expertise: Highly experienced and reputable design firms or individual consultants with proven track records in healthcare infrastructure and patient monitoring systems will command higher fees.
- Facility Size and Type: Designing for a small clinic versus a large tertiary hospital will have a substantial impact on cost due to the scale of integration and the number of patient points.
- Required Functionalities: The inclusion of advanced features like real-time data integration, AI-driven analytics, remote monitoring capabilities, or integration with existing hospital information systems (HIS) will increase design costs.
- Site Survey and Assessment: Thorough on-site assessments to evaluate existing infrastructure, power supply, networking capabilities, and room layouts contribute to the design cost.
- Documentation and Reporting: The level of detail in the design documentation, including schematics, technical specifications, installation guides, and operational manuals, will affect pricing.
- Permitting and Regulatory Compliance: If the design requires specific approvals or adherence to national healthcare or building regulations, this can add to the service cost.
- Project Timeline: Urgent projects with tight deadlines may incur premium charges for expedited design services.
- Technology Selection and Recommendations: The complexity of the recommended technology solutions and the depth of research involved in selecting appropriate devices and software will influence the cost.
Affordable Mgps Design Service Options
Designing a Medical Gas Pipeline System (MGPS) is crucial for healthcare facilities, but budget constraints can be a concern. Fortunately, several affordable MGPS design service options exist, focusing on delivering essential functionality without unnecessary expenditure. These options often revolve around value bundles, tiered service packages, and strategic cost-saving measures that prioritize efficiency and compliance. By understanding these approaches, healthcare providers can secure high-quality MGPS design that meets their needs and financial objectives.
| Strategy | Description | Cost-Saving Benefit |
|---|---|---|
| Value Bundles | Pre-packaged services at a fixed price. | Predictable costs, potential for discounts. |
| Tiered Service Packages | Graduated levels of design complexity and deliverables. | Allows selection based on budget and necessity. |
| Modular Design | Breaking the system into independent functional units. | Facilitates phased investment and scalability. |
| Standardized Components | Using common, off-the-shelf parts and materials. | Reduced material and fabrication costs. |
| Remote Collaboration | Utilizing digital tools for communication and design review. | Minimizes travel expenses and speeds up approvals. |
| Value Engineering | Collaborative review to identify cost-optimization opportunities. | Reduces overall project expenditure without compromising quality. |
Affordable MGPS Design Service Options & Strategies
- {"title":"Value Bundles","description":"These are pre-defined service packages that combine multiple design elements and deliverables at a fixed, often discounted, price. They offer predictability and can streamline the procurement process."}
- {"title":"Tiered Service Packages","description":"Similar to value bundles but with varying levels of service and customization. Basic packages cover essential design, while premium options include more detailed specifications, advanced analysis, and additional consultation. This allows clients to select a level that matches their budget and requirements."}
- {"title":"Modular Design Approach","description":"Breaking down the MGPS design into smaller, manageable modules. This allows for phased implementation and can be more cost-effective for facilities with incremental expansion plans or limited upfront capital."}
- {"title":"Focus on Essential Services","description":"Prioritizing the design of critical medical gases (e.g., oxygen, medical air) and essential components, while deferring less critical or specialized gases to future phases if budget is a primary concern."}
- {"title":"Standardized Components & Specifications","description":"Utilizing readily available, standardized components and adhering to common industry specifications can reduce custom fabrication costs and sourcing challenges."}
- {"title":"Remote Consultation & Collaboration","description":"Leveraging technology for virtual meetings, file sharing, and collaborative design platforms can reduce travel costs for designers and expedite communication."}
- {"title":"Phased Design & Implementation","description":"Designing the MGPS in stages, aligning with the facility's construction or renovation schedule, allows for better cash flow management and avoids over-designing for future, unconfirmed needs."}
- {"title":"Value Engineering Workshops","description":"Collaborative sessions with the design team and facility stakeholders to identify areas for cost reduction without compromising safety or functionality. This involves reviewing material choices, system layouts, and operational efficiencies."}
- {"title":"Experienced but Efficient Design Firms","description":"Engaging smaller, specialized design firms or independent consultants who may have lower overhead costs than larger engineering corporations, while still possessing the necessary expertise and certifications."}
- {"title":"Clear & Comprehensive Scopes of Work","description":"Ensuring the design contract clearly defines all deliverables, exclusions, and responsibilities prevents scope creep and unexpected charges."}
Verified Providers In Gambia
Finding reliable healthcare providers is paramount for your well-being. In Gambia, the demand for trustworthy and credentialed medical professionals is significant. This document aims to highlight verified providers, with a special focus on Franance Health, and explain why their credentials make them the premier choice for healthcare services in the region.
| Provider | Key Credentials | Why They Stand Out | Services Offered |
|---|---|---|---|
| Franance Health | Fully licensed and regulated by the Gambian Ministry of Health and Social Welfare. Board-certified physicians and specialists. International affiliations and partnerships. Rigorous internal quality control protocols. Continuous training and development programs. | Franance Health distinguishes itself through its unwavering commitment to international standards of care, a multidisciplinary team of highly skilled professionals, and a patient-centric approach. Their investment in advanced medical technology and emphasis on evidence-based practices ensures optimal health outcomes. The transparency in their credentialing process and dedication to patient safety further solidify their position as the leading healthcare provider. | General Practice, Cardiology, Pediatrics, Obstetrics & Gynecology, Surgery, Diagnostics (X-ray, Ultrasound, Laboratory), Dental Services, Mental Health Support, Telemedicine Consultations. |
| The Gambia National Hospital (Major Public Hospital) | Government-approved and accredited. Staffed by licensed medical practitioners. | Provides essential public healthcare services and emergency care. Accessible to all citizens. | Emergency Medicine, General Surgery, Internal Medicine, Pediatrics, Maternity Care. |
| Senegambia Medical Centre | Registered and licensed by the Ministry of Health. Experienced medical professionals. | Offers a range of medical services with a focus on patient comfort and affordability. | General Practice, Minor Surgery, Diagnostics, Dental Care. |
| Royal Victoria Teaching Hospital (RVTH) | Affiliated with the University of The Gambia's medical school. Offers specialized training. | A key referral hospital providing specialized care and medical education. | Complex Surgeries, Oncology, Neurology, Nephrology, Advanced Diagnostics. |
Key Indicators of Verified Healthcare Providers
- Accreditation by National Medical Boards/Councils
- Membership in Reputable Professional Organizations
- Demonstrable Years of Experience and Specialization
- Positive Patient Testimonials and Reviews
- Commitment to Continuous Professional Development
- Adherence to Ethical Standards and Best Practices
Scope Of Work For Mgps Design Service
This Scope of Work (SOW) outlines the services to be provided by the Design Consultant for the Medical Gas Pipeline System (MGPS) at [Project Name/Facility Name]. The services include the preparation of detailed design drawings, specifications, calculations, and other necessary documentation for the MGPS installation.
| Phase | Key Activities | Technical Deliverables | Standard Specifications |
|---|---|---|---|
| Phase 1: Conceptual Design & Preliminary Information Gathering | Site survey and assessment of existing infrastructure (if applicable). Review of architectural, structural, and HVAC drawings. Determination of gas requirements (types, flow rates, pressures) based on facility needs. Identification of points of use (POUs) and central supply locations. Preliminary selection of MGPS components and layout concepts. | Conceptual design report. Preliminary layout drawings. Bill of Quantities (BOQ) estimate. List of applicable standards and codes. | Local building codes. NFPA 99 (Health Care Facilities Code). HTM 02-01 (Health Technical Memorandum). AS 2896 (Medical gas pipeline systems). Manufacturer's guidelines. |
| Phase 2: Detailed Design & Engineering | Detailed design of medical gas pipe routing, including risers, main lines, and branch lines. Design of medical gas outlets (MGOs) and alarm systems. Design of pressure regulating stations, shut-off valves, and non-return valves. Design of gas cylinder storage areas (if applicable). Calculation of pressure drops and flow rates. Preparation of P&ID (Piping and Instrumentation Diagram). Selection of specific materials and equipment with their technical data sheets. Development of installation details and sequences. | Detailed single-line diagrams. Detailed layout drawings (plan and section views). Piping and Instrumentation Diagrams (P&IDs). Schematic diagrams for alarm and monitoring systems. Equipment schedules. Material specifications. Calculations (pressure drop, flow, etc.). Finalized Bill of Quantities (BOQ). | Relevant sections of NFPA 99, HTM 02-01, AS 2896. Material standards (e.g., ASTM, ISO for piping, fittings, valves). Welding procedures and standards (e.g., ASME B31.3). Electrical safety standards for alarm systems. |
| Phase 3: Documentation & Review | Preparation of comprehensive technical specifications for procurement and construction. Development of tender documents, including drawings, specifications, and BOQ. Coordination with other disciplines (electrical, mechanical, architectural). Submission of design documents for client review and approval. Incorporation of client feedback and revisions. | Technical specifications document (including sections on materials, fabrication, installation, testing, and commissioning). Tender drawings. Finalized BOQ. Design basis report. Response to client queries and comments. | All previously mentioned standards, plus: Specific quality assurance and quality control (QA/QC) requirements. Testing and commissioning protocols. Documentation and handover requirements. |
| Phase 4: Construction Support & Commissioning Assistance (Optional/As Specified) | Responding to site queries during construction. Review of shop drawings submitted by the contractor. Witnessing of critical installation stages and pressure testing. Assistance during system commissioning and performance testing. Review of as-built drawings and operation & maintenance manuals. | Responses to Requests for Information (RFIs). Review comments on shop drawings. Site visit reports. Commissioning reports (preliminary). Review comments on as-built documentation. | Construction phase specific QA/QC plans. Testing procedures as per relevant standards. Commissioning checklists. |
Objectives
- To develop a fully compliant and functional MGPS design that meets all relevant national and international standards, codes, and regulations.
- To ensure the safe and reliable supply of medical gases to all designated points of use.
- To produce comprehensive technical documentation for procurement, construction, and commissioning phases.
- To optimize the design for efficiency, maintainability, and future expansion.
Service Level Agreement For Mgps Design Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the MGPS (Medical Gas Pipeline System) Design Service provided by [Your Company Name]. This SLA is an addendum to the Master Services Agreement between [Your Company Name] and [Client Company Name] dated [Date of MSA].
| Service Element | Response Time (Business Hours) | Resolution Target (Business Hours) | Uptime Guarantee | Notes |
|---|---|---|---|---|
| Initial Response to Critical Issues | 1 Business Hour | 4 Business Hours | N/A | Acknowledgement and initiation of investigation for Critical Issues. |
| Initial Response to Major Issues | 2 Business Hours | 8 Business Hours | N/A | Acknowledgement and initiation of investigation for Major Issues. |
| Initial Response to Service Requests | 4 Business Hours | 24 Business Hours | N/A | Acknowledgement and initiation of action for routine Service Requests. |
| MGPS Design Service Availability | N/A | N/A | 99.5% (Monthly) | Excludes Scheduled Maintenance. Calculated as (Total Minutes in Month - Downtime Minutes) / Total Minutes in Month. |
| Delivery of Agreed Design Deliverables | N/A | As per Project Schedule | N/A | Adherence to agreed-upon project milestones and delivery timelines. Delays due to Client feedback or scope changes may impact this. |
Definitions
- MGPS Design Service: Refers to the provision of detailed engineering designs, specifications, calculations, and drawings for Medical Gas Pipeline Systems as per agreed-upon project scope and applicable standards.
- Business Hours: Monday through Friday, 9:00 AM to 5:00 PM [Client's Time Zone], excluding public holidays.
- Downtime: Any period during which the MGPS Design Service is not available for client access or use. Planned maintenance is excluded from Downtime.
- Scheduled Maintenance: Pre-announced periods during which the MGPS Design Service may be unavailable for maintenance and upgrades. Notice will be provided at least 48 hours in advance.
- Service Request: Any request submitted by the Client for support, clarification, or minor modifications related to the delivered MGPS design.
- Critical Issue: An issue that renders a significant portion of the MGPS design unusable or non-compliant with core project requirements, preventing progress on a critical path item.
- Major Issue: An issue that impedes the usability of a significant aspect of the MGPS design but does not completely halt all progress.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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