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CT Image Quality QA Testing Service in Gambia
Engineering Excellence & Technical Support
CT Image Quality QA Testing Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Advanced Artifact Detection & Mitigation
Our Gambian CT image quality QA service employs sophisticated algorithms to precisely identify and quantify common imaging artifacts (e.g., streak, ring, beam hardening). We provide actionable insights and recommendations for minimizing their impact, ensuring clearer diagnostic images and improved patient outcomes.
Radiation Dose Optimization & Compliance
We conduct rigorous CTDIvol and DLP assessments to ensure radiation doses are optimized for image quality while adhering to international safety standards. Our service helps Gambian healthcare facilities maintain compliance, reduce patient exposure, and manage operational costs effectively.
Image Protocol Calibration & Standardization
Leveraging advanced phantom studies and quantitative metrics, we calibrate and standardize CT imaging protocols across different scanner models and departments in Gambia. This ensures consistent image quality and diagnostic accuracy, facilitating reliable comparisons and reducing the need for repeat scans.
What Is Ct Image Quality Qa Testing Service In Gambia?
CT (Computed Tomography) Image Quality Assurance (QA) Testing Service in Gambia refers to a specialized diagnostic imaging service focused on evaluating and ensuring the optimal performance and diagnostic efficacy of CT scanners. This service employs a rigorous, systematic approach to verify that CT imaging systems are functioning within established parameters and producing high-quality images suitable for accurate medical diagnosis. It encompasses a suite of tests designed to assess various aspects of image acquisition, processing, and display, thereby mitigating the risk of misdiagnosis due to suboptimal image quality. The core objective is to ensure patient safety, diagnostic accuracy, and efficient utilization of CT imaging technology within healthcare facilities in The Gambia.
| Stakeholder/Entity | Need for CT Image Quality QA Testing Service | Typical Use Cases |
|---|---|---|
| Hospitals and Diagnostic Imaging Centers in The Gambia | To ensure the reliability and accuracy of diagnostic CT scans for patient care, comply with regulatory requirements, and optimize equipment lifespan and operational efficiency. | Routine periodic QA checks, post-maintenance performance verification, evaluation of new scanner installations, troubleshooting image quality issues, and ensuring compliance for accreditation. |
| Radiologists and Referring Physicians | To have confidence in the diagnostic quality of CT images, enabling accurate interpretation and informed clinical decision-making, and to minimize the need for repeat scans. | Reviewing images for subtle pathologies, ensuring that image noise does not obscure diagnostic findings, and verifying that image artifacts are not misinterpreted as pathology. |
| Medical Physicists and Biomedical Engineers | To perform objective, quantitative assessments of CT scanner performance, identify potential safety hazards, and provide technical expertise for maintenance and calibration. | Conducting acceptance testing on new equipment, performing scheduled QA tests, calibrating equipment, developing QA protocols, and investigating reported equipment malfunctions affecting image quality. |
| Regulatory Bodies and Health Authorities | To ensure that medical imaging services meet established quality and safety standards, protect public health, and maintain the integrity of the healthcare system. | Verifying compliance with national imaging regulations, auditing QA programs of healthcare facilities, and setting standards for medical imaging equipment and practice. |
| Patients | To receive accurate diagnoses and effective treatment based on high-quality imaging, minimizing the risks associated with unnecessary radiation exposure or misdiagnosis. | Implicit benefit of all QA testing – ensuring that the imaging service provided is safe and diagnostically sound. |
Key Components of CT Image Quality QA Testing Service
- System Performance Evaluation: Assessing the mechanical and electronic stability of the CT scanner, including gantry rotation, X-ray tube performance (kVp, mA, filtration), and detector efficiency.
- Image Acquisition Parameter Verification: Ensuring that programmed imaging protocols (e.g., slice thickness, pitch, reconstruction algorithms) are accurately implemented and consistently applied.
- Image Quality Metrics Assessment: Quantitatively and qualitatively evaluating key image quality parameters such as spatial resolution, low-contrast detectability, noise levels, image uniformity, and artifacts.
- Radiation Dose Monitoring: Measuring and documenting patient radiation doses to ensure they are within ALARA (As Low As Reasonably Achievable) principles and regulatory guidelines.
- Data Integrity and Archiving: Verifying the integrity of acquired image data and the proper functioning of image storage and retrieval systems (PACS - Picture Archiving and Communication System).
- Artifact Identification and Mitigation: Identifying common imaging artifacts (e.g., beam hardening, streak, motion) and recommending corrective actions or protocol adjustments.
- Compliance and Regulatory Adherence: Ensuring that CT scanner performance and QA procedures meet national and international standards and regulations.
Who Needs Ct Image Quality Qa Testing Service In Gambia?
Quality Assurance (QA) testing for CT imaging is crucial for ensuring accurate diagnoses, optimizing patient safety, and maintaining the longevity and efficiency of imaging equipment. In Gambia, various healthcare facilities and departments would benefit significantly from professional CT image quality QA testing services. This includes public and private hospitals, diagnostic imaging centers, and potentially academic institutions involved in medical training.
| Customer Type | Primary Departments Involved | Key Needs & Benefits | Specific CT Applications Requiring QA |
|---|---|---|---|
| Public Hospitals | Radiology/Medical Imaging, Radiology Oncology, Cardiology, Neurology, Emergency Department | Ensuring diagnostic accuracy for a broad patient population, optimizing resource utilization, patient safety, compliance with national health standards. | General diagnostic CT scans (head, chest, abdomen, pelvis), CT angiography, CT simulation for radiotherapy. |
| Private Hospitals and Clinics | Radiology/Medical Imaging, Surgical Departments, Internal Medicine | Maintaining high service quality for paying customers, competitive advantage, early detection of equipment issues to minimize downtime, adherence to international standards. | Routine diagnostic CT, specialized CT procedures depending on clinic focus (e.g., orthopedic CT, ENT CT). |
| Diagnostic Imaging Centers | Radiology/Medical Imaging | Providing reliable and high-quality imaging services to referring physicians, efficient workflow, cost-effectiveness through equipment maintenance, client trust. | Wide range of CT scans, including complex or high-volume procedures. |
| Medical Training Institutions | Radiology/Medical Imaging Departments, Medical Schools | Ensuring trainees learn with high-quality images, maintaining the integrity of research data, demonstrating best practices in medical imaging. | All CT imaging modalities used for training and research purposes. |
Target Customers and Departments for CT Image Quality QA Testing Services in The Gambia
- Public Hospitals
- Private Hospitals and Clinics
- Diagnostic Imaging Centers
- Medical Training Institutions
Ct Image Quality Qa Testing Service Process In Gambia
This document outlines the workflow for CT Image Quality Quality Assurance (QA) Testing Services in The Gambia, from initial inquiry to the successful execution of the testing process. The service aims to ensure CT scanners are operating optimally, producing high-quality diagnostic images and minimizing patient radiation dose.
| Stage | Key Activities | Responsible Party | Output |
|---|---|---|---|
| Inquiry & Consultation | Client expresses interest; provider gathers info; services explained; quotation provided. | Healthcare Facility & QA Service Provider | Service Proposal & Quotation |
| Scheduling & Preparation | Agreement signed; testing dates confirmed; logistics communicated; equipment prepared. | QA Service Provider & Healthcare Facility | Confirmed Schedule & Prepared Equipment |
| On-site Execution | Visual inspection; image quality, dose, and functional tests performed; data collected. | QA Service Provider | Raw Test Data & Observations |
| Data Analysis & Reporting | Data analyzed against benchmarks; report generated with findings and recommendations. | QA Service Provider | Comprehensive QA Report |
| Feedback & Follow-up | Report presented; findings discussed; recommendations provided; follow-up arranged if needed. | QA Service Provider & Healthcare Facility | Implemented Corrective Actions & Archived Records |
CT Image Quality QA Testing Service Process in Gambia
- {"items":["Client Inquiry: A healthcare facility in The Gambia expresses interest in CT image quality QA testing services.","Initial Contact: The service provider (e.g., a specialized QA company or a designated radiographer/medical physicist) receives the inquiry via phone, email, or online portal.","Information Gathering: The service provider collects preliminary information about the facility, including:"," - Number and type of CT scanners to be tested."," - Location and accessibility of the CT scanners."," - Preferred testing schedule (dates, times)."," - Any specific concerns or previous issues with image quality."," - Contact person at the facility.","Service Explanation: The service provider explains the scope of the QA testing, the procedures involved, the benefits of regular QA, and the expected outcomes.","Quotation & Proposal: Based on the gathered information, a detailed quotation and service proposal are prepared and submitted to the client."],"title":"Phase 1: Inquiry and Initial Consultation"}
- {"items":["Agreement and Contract: Upon acceptance of the proposal, a formal agreement or contract is signed.","Scheduling Confirmation: A mutually convenient date and time for the testing are confirmed. This often involves coordinating with the radiology department to minimize disruption to patient services.","Pre-testing Communication: The service provider communicates with the facility's radiology department to confirm logistics, including:"," - Access to the CT scanner room."," - Availability of trained personnel (technologists, radiographers)."," - Power and network connectivity."," - Any specific imaging protocols to be included in the test.","Equipment Preparation: The QA service provider prepares all necessary testing equipment, including:"," - CT phantoms (e.g., ACR CT Accreditation Phantom, CTDI phantoms, Modulation Transfer Function (MTF) phantoms)."," - Dosimeters and ionization chambers."," - Image analysis software and reporting tools."," - Calibration tools."],"title":"Phase 2: Scheduling and Preparation"}
- {"items":["Arrival and Setup: The QA team arrives at the facility and sets up their equipment in the CT scanner room.","Visual Inspection: A thorough visual inspection of the CT scanner is conducted, checking for any physical damage, wear and tear, or potential issues.","Image Quality Parameter Testing: Standardized tests are performed using CT phantoms to evaluate key image quality parameters, including:"," - Spatial resolution (using bar patterns or point sources)."," - Contrast-to-noise ratio (CNR) and signal-to-noise ratio (SNR)."," - Slice thickness accuracy."," - Image uniformity and artifacts (e.g., beam hardening, ring artifacts)."," - Low-contrast detectability (LCD).","Dose Measurement: Radiation dose delivered to patients is measured using dosimeters and phantoms for various scan protocols. This includes measuring CT Dose Index (CTDIvol) and Dose Length Product (DLP).","Functional Checks: Specific functionalities of the CT scanner are tested, such as:"," - Table movement accuracy."," - Gantry rotation speed and accuracy."," - Laser alignment."," - Image acquisition and reconstruction speeds.","Protocol Review (Optional): Existing CT protocols may be reviewed for optimization in terms of image quality and radiation dose.","Data Collection: All test results, measurements, and observations are meticulously recorded."],"title":"Phase 3: On-site Execution of QA Testing"}
- {"items":["Data Analysis: The collected data is analyzed using specialized software and compared against established benchmarks and regulatory standards (e.g., international guidelines, manufacturer specifications, and local requirements if available).","Identification of Deviations: Any deviations from acceptable performance standards are identified and documented.","Report Generation: A comprehensive QA report is compiled. The report typically includes:"," - Executive Summary."," - Description of the facility and equipment tested."," - Methodology and equipment used."," - Detailed results for each tested parameter (with objective measurements)."," - Comparison of results with established benchmarks."," - Identification of any issues or areas for improvement."," - Recommendations for corrective actions or further calibration."," - Images and graphs illustrating findings."," - Dose assessment and recommendations for dose reduction."],"title":"Phase 4: Data Analysis and Reporting"}
- {"items":["Report Presentation: The QA report is presented to the designated personnel at the healthcare facility.","Discussion of Findings: A meeting or teleconference is held to discuss the findings, explain the implications of any issues identified, and answer any questions.","Recommendations Implementation: The facility is guided on implementing the recommended corrective actions or optimizations.","Follow-up (if necessary): If significant issues are found, a follow-up testing or verification may be scheduled after corrective actions have been taken.","Record Keeping: All QA reports and related documentation are securely archived by both the service provider and the healthcare facility for future reference and regulatory compliance."],"title":"Phase 5: Feedback and Follow-up"}
Ct Image Quality Qa Testing Service Cost In Gambia
The cost of CT image quality Assurance (QA) testing services in The Gambia can vary significantly based on several key factors. These factors influence the complexity of the tests performed, the expertise of the technicians, and the overall scope of the service. Understanding these elements is crucial for healthcare facilities to budget effectively for ensuring optimal CT scanner performance and patient safety. The local currency used for these transactions is the Gambian Dalasi (GMD).
| Service Tier/Scope | Estimated Cost Range (GMD) |
|---|---|
| Basic QA Testing (Essential Parameters, Routine Checks) | 8,000 - 15,000 GMD |
| Standard QA Testing (Includes common functional tests, basic artifact analysis) | 15,000 - 25,000 GMD |
| Comprehensive QA Testing (In-depth analysis, dose optimization, advanced artifact evaluation, trend analysis) | 25,000 - 40,000+ GMD |
| Add-on: Manufacturer-Specific Protocol Testing | 3,000 - 7,000 GMD (per protocol) |
| Add-on: Travel and Accommodation (for remote locations) | Variable (based on distance and duration) |
Key Pricing Factors for CT Image Quality QA Testing in The Gambia:
- Type of CT Scanner: The age, model, and manufacturer of the CT scanner can impact testing complexity. Newer, more advanced scanners may require specialized software or protocols, potentially increasing costs.
- Scope of Testing: A basic QA test might cover essential parameters, while a comprehensive service could include advanced functional checks, artifact analysis, and dose optimization, leading to higher prices.
- Frequency of Testing: Regulatory requirements or internal protocols may dictate how often QA testing is performed. More frequent testing can result in a lower per-session cost due to established relationships and routine procedures.
- Technician Expertise and Certification: Highly qualified and certified medical physicists or specialized technicians will generally command higher fees.
- Location and Accessibility: Travel expenses for technicians to reach remote or less accessible healthcare facilities within The Gambia can influence the overall service cost.
- Reporting and Documentation Requirements: The level of detail in the final report, including recommendations, calibration certificates, and trend analysis, can affect the time and cost of the service.
- Service Provider: Different service providers (e.g., independent contractors, specialized imaging service companies, or manufacturers' representatives) will have their own pricing structures.
- Urgency of Service: Emergency or expedited testing requests may incur additional charges.
- Additional Services: Any bundled services, such as minor corrective maintenance or training for in-house staff, will add to the overall cost.
Affordable Ct Image Quality Qa Testing Service Options
Ensuring the quality of CT (Computed Tomography) images is paramount for accurate diagnosis and effective patient care. Regular Quality Assurance (QA) testing is essential, but the cost of comprehensive in-house or outsourced services can be a significant barrier for many healthcare facilities, especially smaller clinics or those with budget constraints. Fortunately, several affordable CT image quality QA testing service options exist, offering flexibility and cost-saving strategies through value bundles and smart resource allocation.
| Value Bundle Option | Included Services | Cost-Saving Benefit | Ideal For |
|---|---|---|---|
| Basic Essentials Bundle | Annual or Semi-Annual checks of fundamental parameters (e.g., spatial resolution, contrast-to-noise ratio) using standard phantoms. | Lower upfront cost, covers essential regulatory compliance. | Small clinics, facilities with limited budget, basic imaging needs. |
| Comprehensive Care Bundle | More frequent testing (quarterly), includes advanced parameters (e.g., low-contrast detectability, slice thickness uniformity), detailed trend analysis, and basic equipment calibration checks. | Proactive problem identification, reduced risk of repeat scans, bundled discounts. | Medium-sized practices, facilities prioritizing high diagnostic accuracy. |
| Multi-Modality Bundle | CT QA testing bundled with QA for other imaging equipment (X-ray, Ultrasound, MRI). | Significant cost savings through cross-service discounts, streamlined vendor management. | Facilities operating multiple imaging modalities. |
| Remote Monitoring & Analysis Subscription | Ongoing remote data submission and analysis, alerts for deviations, quarterly or semi-annual summarized reports. | Predictable monthly costs, reduced on-site visit fees, faster issue detection. | Geographically dispersed facilities, those seeking continuous oversight without high recurring costs. |
| Preventive Maintenance & QA Combo | Scheduled preventive maintenance visits combined with QA testing during the same service call. | Reduced travel costs for technicians, minimized equipment downtime, integrated service. | All facility sizes looking for efficient equipment management. |
Affordable CT Image Quality QA Testing Service Options & Cost-Saving Strategies
- Tiered Service Packages: Providers often offer tiered packages, allowing facilities to select the level of testing and reporting that best suits their needs and budget. Basic packages might cover essential parameters, while premium options include more in-depth analysis and customized reports.
- Remote/Online QA Solutions: Leveraging remote monitoring and online platforms can significantly reduce on-site visit costs. These solutions allow for data submission and analysis without the need for a technician to be physically present, making them ideal for geographically dispersed facilities or those seeking frequent, cost-effective checks.
- Subscription Models: Moving away from per-test pricing, subscription models offer predictable monthly or annual costs. This allows for better budget forecasting and often includes a set number of tests or ongoing monitoring, fostering a proactive QA approach.
- Bundle Deals: Combining CT QA testing with other imaging modalities (e.g., X-ray, mammography) or other essential services (e.g., equipment calibration, preventive maintenance) can unlock significant discounts. Value bundles provide a more comprehensive service at a lower overall cost.
- Utilizing Manufacturer-Provided Tools: Some CT scanner manufacturers offer built-in QA tools or basic monitoring software. While not always a complete replacement for independent QA, these can supplement testing and identify potential issues early, reducing the need for costly external interventions.
- Data Analytics & Trend Monitoring: Services that focus on analyzing historical QA data can identify subtle degradation trends over time. This proactive approach allows for targeted interventions before image quality becomes critically compromised, preventing costly rework or diagnostic errors.
- DIY Components with Expert Review: For facilities with some in-house technical expertise, a hybrid approach can be cost-effective. This might involve in-house personnel performing basic image acquisition and data collection using standardized phantoms and protocols, with data then submitted to an external service for expert analysis, reporting, and recommendations.
- Shared Service Agreements: For smaller facilities in proximity, exploring shared service agreements for QA testing with neighboring institutions can reduce individual costs by pooling resources and negotiating bulk discounts with a chosen provider.
- Focus on Essential Parameters: Prioritize QA tests that are most critical for diagnostic accuracy based on the types of scans performed. Not all parameters may require the same frequency or depth of testing for every application.
- Leveraging AI-Powered Analysis: Emerging AI solutions can automate parts of image analysis and anomaly detection, potentially lowering the cost of human expert review while maintaining accuracy.
Verified Providers In Gambia
In the evolving landscape of healthcare, access to verified and credible providers is paramount. For those seeking reliable medical services in The Gambia, understanding the credentials and unique value proposition of entities like Franance Health is crucial. This document outlines why Franance Health stands out as a premier choice, backed by rigorous verification and a commitment to excellence in healthcare delivery.
| Feature | Franance Health's Advantage | Benefit to Patients |
|---|---|---|
| Provider Vetting | Multi-stage verification of licenses, certifications, and experience. | Confidence in receiving care from qualified and legitimate medical professionals. |
| Service Range | Extensive network covering primary care, specialized services, and diagnostics. | Convenient access to a broad spectrum of medical needs under one platform. |
| Quality Assurance | Focus on ethical practices, patient outcomes, and continuous improvement. | Higher likelihood of positive treatment experiences and effective healthcare delivery. |
| Information Accessibility | Detailed provider profiles and patient feedback mechanisms. | Empowered decision-making through transparent and readily available information. |
| Technology Integration | User-friendly platform for appointment booking and service discovery. | Streamlined and efficient process for accessing healthcare services. |
Why Franance Health is the Best Choice for Verified Providers in The Gambia:
- Rigorous Verification Processes: Franance Health adheres to stringent verification protocols for all its partner healthcare providers. This includes thorough checks of medical licenses, professional certifications, educational backgrounds, and ethical standing, ensuring only qualified and trustworthy practitioners are part of their network.
- Comprehensive Network: The platform offers a wide array of medical specialties and services, connecting patients with general practitioners, specialists, diagnostic centers, and hospitals across The Gambia. This breadth ensures that diverse healthcare needs can be met efficiently.
- Commitment to Quality Care: Beyond mere verification, Franance Health actively promotes a culture of high-quality patient care. They partner with providers who demonstrate a strong commitment to patient well-being, ethical practices, and continuous professional development.
- Transparency and Accessibility: Franance Health prioritizes transparency by providing clear information about provider credentials, services offered, and patient reviews. This empowers patients to make informed decisions about their healthcare.
- Innovation in Healthcare Access: The platform leverages technology to improve healthcare accessibility and coordination, making it easier for individuals to find, book appointments with, and receive care from verified professionals.
- Patient-Centric Approach: Franance Health's mission is centered on the patient. They aim to reduce the stress and uncertainty associated with finding healthcare by offering a reliable and trusted gateway to quality medical services.
- Partnerships with Reputable Institutions: Franance Health collaborates with well-established and respected healthcare institutions and individual practitioners in The Gambia, further validating the quality and reliability of their network.
Scope Of Work For Ct Image Quality Qa Testing Service
This Scope of Work (SOW) outlines the services to be provided for the Quality Assurance (QA) testing of CT (Computed Tomography) image quality. The objective is to ensure that CT images consistently meet predefined technical standards for diagnostic efficacy, patient safety, and operational efficiency. This SOW details the testing procedures, technical deliverables, and standard specifications to be adhered to throughout the testing process.
| Testing Area | Description | Standard Specification/Metric | Acceptance Criteria |
|---|---|---|---|
| Spatial Resolution | Ability to distinguish between small, high-contrast objects. | Modulation Transfer Function (MTF) or Line Pair Resolution (LP/mm) using standard phantoms (e.g., ACR CT Phantom, IEC CT Phantom). | MTF at 2 lp/mm > 0.5, or LP/mm resolution > 10 for specific phantom targets. Specific values defined in the test protocol. |
| Low-Contrast Detectability (LCD) | Ability to distinguish between objects with small contrast differences. | Diameter and contrast of smallest detectable lesions in a low-contrast phantom (e.g., ACR CT Phantom). | Detection of 3mm lesions at 0.3% contrast. Specific values defined in the test protocol. |
| Image Noise | Random fluctuations in pixel values that obscure detail. | Standard Deviation (SD) of CT numbers in a homogeneous region of a phantom. | SD within specified limits (e.g., < 10 HU for standard adult head/body scans). Limits vary by protocol and phantom. |
| CT Number Accuracy (Homogeneity) | Accuracy of CT numbers for materials compared to their known values. | Mean CT number of a homogeneous material (e.g., water, acrylic) in a phantom. | CT number within ± 5 HU of the expected value for water. Specific material tolerances defined. |
| Image Artifacts | Undesirable patterns or distortions in the image not present in the object scanned. | Qualitative assessment and identification of specific artifacts (e.g., streak, ring, beam hardening, motion). | Absence of artifacts that obscure diagnostic information or lead to misinterpretation. Categorization of severity (minor, moderate, severe). |
| Slice Thickness Accuracy | Accuracy of the defined slice thickness. | Measurement of actual slice thickness using a bar phantom or similar test object. | Actual slice thickness within ± 10% of the nominal value. |
| Geometric Accuracy (Positional and Size) | Accuracy of object placement and dimensional measurements within the image. | Measurement of distances between points and dimensions of known objects in a phantom. | Positional accuracy within ± 1 mm. Size measurement accuracy within ± 2%. |
| Image Uniformity | Consistency of CT numbers across a homogeneous area. | Difference between the mean CT number in different regions of a homogeneous phantom. | Difference between any two regions < 5 HU. |
| Dose Verification | Assessment of radiation dose delivered to the patient. | Computed Tomography Dose Index (CTDI_vol) and Dose Length Product (DLP) measurements using a dosimeter and appropriate phantoms. | Dose levels consistent with ALARA (As Low As Reasonably Achievable) principles and established diagnostic reference levels (DRLs). Specific values tied to imaging protocols. |
Key Objectives of CT Image Quality QA Testing
- Verify and validate that CT scanner hardware and software configurations are optimized for image acquisition.
- Assess image quality parameters against established industry benchmarks and clinical requirements.
- Identify and report any deviations or deficiencies in image quality that could impact diagnostic accuracy.
- Ensure compliance with relevant regulatory standards and accreditation requirements.
- Provide actionable recommendations for image quality improvement and scanner maintenance.
Service Level Agreement For Ct Image Quality Qa Testing Service
This Service Level Agreement (SLA) outlines the performance standards and commitments for the CT Image Quality QA Testing Service provided by [Your Company Name] to [Client Company Name]. This SLA covers response times for reported issues and uptime guarantees for the testing platform.
| Metric | Service Level Target | Measurement Period |
|---|---|---|
| Issue Acknowledgment (Critical) | Within 1 Business Hour | 24x7x365 |
| Issue Resolution (Critical) | Within 4 Business Hours (target for resolution, depending on complexity) | 24x7x365 |
| Issue Acknowledgment (High) | Within 2 Business Hours | Business Hours (Mon-Fri, 9 AM - 5 PM [Client's Time Zone]) |
| Issue Resolution (High) | Within 8 Business Hours (target for resolution, depending on complexity) | Business Hours (Mon-Fri, 9 AM - 5 PM [Client's Time Zone]) |
| Issue Acknowledgment (Medium) | Within 4 Business Hours | Business Hours (Mon-Fri, 9 AM - 5 PM [Client's Time Zone]) |
| Issue Resolution (Medium) | Within 24 Business Hours (target for resolution, depending on complexity) | Business Hours (Mon-Fri, 9 AM - 5 PM [Client's Time Zone]) |
| Uptime Guarantee | 99.5% | Monthly |
Key Service Metrics
- Response Time: Refers to the maximum time allowed for [Your Company Name] to acknowledge and begin working on a reported issue with the CT Image Quality QA Testing Service.
- Uptime: Refers to the percentage of time the CT Image Quality QA Testing Service platform is available and operational for use by [Client Company Name].
In-Depth Guidance
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