Home/Services/Importation Logistics Deployment/Door-to-Door Medical Logistics Coordination Service (Air/Sea/Road) in Gabon
Verified Service Provider in Gabon
Door-to-Door Medical Logistics Coordination Service (Air/Sea/Road) in Gabon
Engineering Excellence & Technical Support
Door-to-Door Medical Logistics Coordination Service (Air/Sea/Road) High-standard technical execution following OEM protocols and local regulatory frameworks.
Expedited Air Freight for Critical Medical Supplies
Leveraging a network of reliable air cargo partners, we ensure the rapid transit of temperature-sensitive pharmaceuticals, vital organs, and emergency medical equipment into and out of Gabon, minimizing transit times and preserving product integrity.
Integrated Sea Freight Solutions for Large-Scale Medical Resources
Managing end-to-end sea freight logistics for bulk medical supplies, hospital equipment, and construction materials for healthcare facilities. Our expertise includes customs clearance, port handling, and onward road distribution to remote Gabonese locations.
Specialized Road Transport for Last-Mile Medical Delivery
Operating a fleet of temperature-controlled and secure vehicles, we provide reliable last-mile delivery of medical goods across Gabon's diverse terrain, from urban centers to challenging rural areas, ensuring timely access to essential healthcare resources.
What Is Door-to-door Medical Logistics Coordination Service (Air/sea/road) In Gabon?
Door-to-door medical logistics coordination service in Gabon, encompassing air, sea, and road transport, refers to a comprehensive supply chain management solution specifically designed for the secure, efficient, and compliant movement of medical goods. This service integrates all stages of transportation, from the point of origin (e.g., manufacturer, distribution center) to the final destination (e.g., hospital, clinic, patient's residence) within or to/from Gabon. It involves the strategic planning, execution, and monitoring of the entire logistics process, including freight forwarding, customs clearance, warehousing, and last-mile delivery, with a specialized focus on the unique requirements of medical products such as pharmaceuticals, vaccines, medical devices, and biological samples. The 'door-to-door' aspect emphasizes a single point of accountability for the entire transit, minimizing handoffs and potential disruptions. The integration of air, sea, and road transport allows for optimized routing and transit times based on the urgency, volume, and specific handling needs of the medical cargo.
| Stakeholder/Entity | Need for the Service | Typical Use Cases |
|---|---|---|
| Hospitals and Healthcare Facilities (Public & Private) | Ensuring uninterrupted supply of essential medicines, vaccines, diagnostic kits, and medical equipment to patient care areas. | Procurement and delivery of critical medications during outbreaks, routine replenishment of pharmaceuticals, installation of specialized medical equipment, and timely return of damaged or recalled devices. |
| Pharmaceutical Manufacturers and Distributors | Facilitating the efficient and compliant distribution of their products to market in Gabon, maintaining product integrity throughout transit. | Importing active pharmaceutical ingredients (APIs), exporting finished pharmaceutical products, and distributing drugs to nationwide healthcare networks. |
| Medical Device Manufacturers and Suppliers | Delivering sensitive medical equipment and components with the required environmental controls and handling protocols. | Importing surgical instruments, diagnostic imaging equipment, prosthetics, and implantable devices, including their subsequent maintenance and repair logistics. |
| Research Institutions and Laboratories | Transporting biological samples, diagnostic reagents, and specialized laboratory equipment with strict temperature and security requirements. | Shipping blood samples for analysis, transporting vaccines for clinical trials, and delivering laboratory consumables to remote research sites. |
| Government Health Agencies and Ministries | Managing national health supply chains, ensuring equitable distribution of essential medical supplies, and responding to public health emergencies. | Coordinating vaccine distribution campaigns, supplying remote health posts, managing strategic medical reserves, and facilitating the import of essential medical aid. |
| Non-Governmental Organizations (NGOs) and Humanitarian Organizations | Delivering medical aid and supplies to underserved populations, often in challenging logistical environments. | Transporting medicines and equipment for mobile clinics, providing emergency medical relief after natural disasters, and supporting long-term health programs in remote areas. |
| Patients (in specific contexts) | Receiving critical medications or medical supplies directly at their residences, particularly for chronic conditions or specialized treatments. | Home delivery of prescribed pharmaceuticals, delivery of durable medical equipment (e.g., oxygen concentrators), and transport of personal medical supplies. |
Key Components of Door-to-Door Medical Logistics Coordination Service
- End-to-end Supply Chain Management
- Multi-modal Transport Optimization (Air, Sea, Road)
- Specialized Handling of Temperature-Sensitive Goods (Cold Chain Logistics)
- Regulatory Compliance and Customs Clearance Expertise
- Secure Storage and Warehousing
- Inventory Management and Tracking
- Last-Mile Delivery Solutions
- Risk Management and Contingency Planning
- Real-time Visibility and Reporting
Who Needs Door-to-door Medical Logistics Coordination Service (Air/sea/road) In Gabon?
Door-to-door medical logistics coordination services, encompassing air, sea, and road transportation, are crucial for ensuring the timely, secure, and efficient movement of medical supplies, equipment, and personnel within Gabon. This service addresses the unique logistical challenges posed by Gabon's geography, infrastructure, and the critical nature of medical shipments. These services are essential for a range of organizations and individuals who require specialized handling and guaranteed delivery in the healthcare sector.
| Customer Type | Key Departments Involved | Specific Needs Addressed by Logistics Coordination |
|---|---|---|
| Hospitals & Clinics | Procurement, Pharmacy, Central Sterile Supply Department (CSSD), Emergency Room, Outpatient Departments | Timely delivery of critical medicines and supplies, temperature-controlled transport for vaccines and biologics, secure transport of high-value equipment, last-mile delivery to remote facilities. |
| Pharmaceutical Companies | Supply Chain Management, Logistics, Sales & Marketing, Regulatory Affairs | Refrigerated transport, cold chain integrity, customs clearance, nationwide distribution, product security, just-in-time delivery to wholesalers and pharmacies. |
| Medical Device Manufacturers | Operations, Logistics, Service & Maintenance, Sales | Safe handling and transport of delicate equipment, installation logistics, delivery of replacement parts, transport for repair and maintenance. |
| Government Health Ministries | Public Health Programs, Procurement, Logistics & Supply Chain Management, Disease Control | Nationwide distribution of essential medicines and vaccines for public health campaigns, emergency medical response logistics, tracking and inventory management. |
| NGOs & Charities | Program Management, Logistics, Procurement | Delivery of medical aid to vulnerable populations, transport of supplies for mobile clinics, coordination of humanitarian relief efforts. |
| Research Institutions | Research & Development, Laboratory Management, Logistics | Transport of sensitive biological samples, delivery of specialized research equipment, cold chain for reagents and test kits. |
| International Aid Organizations | Operations, Logistics, Health Programs | Import and distribution of medical supplies for disaster relief, support for long-term health initiatives, coordination with local authorities. |
| Emergency Medical Services (EMS) | Operations, Procurement | Rapid deployment of medical personnel and equipment to accident sites, replenishment of emergency supplies, transport of critical patient-related items. |
| Mining/Oil & Gas Companies | Occupational Health & Safety, Logistics, Procurement | Ensuring medical facilities on remote sites are adequately stocked, transport of specialized medical equipment for remote operations, emergency medical evacuation coordination. |
Target Customers and Departments for Door-to-Door Medical Logistics Coordination Service in Gabon
- {"title":"Healthcare Providers","description":"Hospitals, clinics, and diagnostic centers require a consistent and reliable supply chain for medicines, vaccines, blood products, and specialized medical equipment. They often operate in remote or underserved areas where transportation can be a significant hurdle."}
- {"title":"Pharmaceutical Companies and Distributors","description":"Manufacturers and distributors of pharmaceuticals need to ensure their products reach pharmacies, hospitals, and patients in optimal condition, adhering to strict temperature control and security protocols throughout the supply chain."}
- Medical Device Manufacturers and Suppliers
- Government Health Ministries and Agencies
- Non-Governmental Organizations (NGOs) and Charities
- Research Institutions and Laboratories
- International Aid Organizations
- Emergency Medical Services (EMS)
- Veterinary Clinics and Animal Health Organizations
- Individual Patients Requiring Specialized Medical Transport
- Mining and Oil & Gas Companies (for on-site medical facilities)
Door-to-door Medical Logistics Coordination Service (Air/sea/road) Process In Gabon
The Door-to-Door Medical Logistics Coordination Service in Gabon is a comprehensive solution for transporting medical goods, encompassing air, sea, and road freight. It aims to provide a seamless and secure transfer of vital medical supplies from origin to final destination within Gabon. The workflow is designed for efficiency, transparency, and adherence to strict medical handling protocols. This service is crucial for ensuring timely access to medicines, equipment, and samples, especially in remote or challenging terrains.
| Stage | Key Activities | Responsible Party | Key Considerations |
|---|---|---|---|
| Inquiry & Planning | Client inquiry, needs assessment, cargo profiling, destination feasibility study | Client, Logistics Provider | Cargo type, urgency, regulatory requirements, origin/destination specifics |
| Quotation & Agreement | Cost calculation, proposal generation, contract negotiation, service agreement signing | Logistics Provider, Client | Transparency in pricing, scope of services, payment terms |
| Pre-Shipment & Documentation | Permit acquisition, export/import declarations, health certificates, MSDS, packaging | Client, Logistics Provider | Accuracy and completeness of documentation, adherence to international standards |
| Origin Logistics & Freight | Cargo collection, secure transit to origin port/airport, air/sea freight booking | Logistics Provider | Specialized handling, temperature control, carrier selection, insurance |
| Customs & Arrival in Gabon | Origin customs clearance, international transit, arrival at Gabonese port/airport | Logistics Provider | Compliance with international regulations, efficient transit times |
| Gabonese Clearance & Inbound Road | Gabonese customs & regulatory inspection, payment of duties/taxes, loading for road transport | Logistics Provider, Gabonese Authorities | Understanding of Gabonese customs procedures, availability of compliant road transport |
| Final Mile Delivery | Road transit within Gabon, temperature monitoring (if applicable), delivery to final destination | Logistics Provider | Road network conditions, security during transit, driver training |
| Completion & Follow-up | Proof of delivery, client confirmation, issue resolution, post-delivery reporting | Logistics Provider, Client | Customer satisfaction, continuous improvement, dispute resolution |
Door-to-Door Medical Logistics Coordination Service (Air/Sea/Road) Workflow in Gabon
- Inquiry & Needs Assessment: Client initiates contact, providing details of the medical cargo, origin, destination, urgency, specific handling requirements (e.g., temperature control, hazardous materials), and any regulatory documentation needed.
- Quotation & Proposal: Service provider analyzes the request, assesses feasibility, calculates costs (including freight, customs, local handling, insurance), and provides a detailed quotation and service proposal.
- Service Agreement & Booking: Upon client acceptance, a formal service agreement is signed, and the booking is confirmed. Payment terms are established.
- Pre-Shipment Planning & Documentation: The provider coordinates with the client to gather all necessary permits, licenses, import/export declarations, health certificates, and Material Safety Data Sheets (MSDS) for the medical cargo.
- Collection & Inbound Logistics (Origin): The service provider arranges for the collection of the medical cargo from the client's specified origin point. This may involve specialized vehicles and trained personnel for safe handling and initial packaging.
- International/Regional Freight Arrangement (Air/Sea): Depending on the origin and urgency, air or sea freight is booked with reputable carriers. The provider ensures compliance with all international aviation and maritime regulations for medical cargo.
- Customs Clearance (Origin & Destination): The provider manages customs clearance procedures at the origin port/airport and anticipates/facilitates clearance upon arrival in Gabon.
- Arrival & Unloading at Gabonese Port/Airport: Upon arrival in Gabon, the provider supervises the unloading of the cargo and its transfer to a secure holding area.
- Gabonese Customs & Regulatory Inspection: The medical cargo undergoes customs inspection and any required health or regulatory checks by Gabonese authorities.
- Inbound Road Transportation (Gabon): Once cleared, the cargo is loaded onto specialized, temperature-controlled (if required) road vehicles for transport to its final destination within Gabon.
- Local Warehousing & Handling (Optional): If immediate delivery is not possible, the cargo can be temporarily stored in secure, compliant medical warehouses. Specialized handling for temperature-sensitive items is maintained.
- Final Mile Delivery to Destination: The provider coordinates the final leg of the journey, ensuring the safe and timely delivery of the medical cargo directly to the client's designated facility or recipient.
- Proof of Delivery & Confirmation: Upon successful delivery, a proof of delivery (POD) is obtained and confirmed with the client. Any discrepancies or issues are immediately addressed.
- Post-Delivery Support & Reporting: The provider may offer post-delivery support and provide a final report detailing the entire logistics process, including transit times, any challenges encountered, and resolution steps.
Door-to-door Medical Logistics Coordination Service (Air/sea/road) Cost In Gabon
The cost of a Door-to-Door Medical Logistics Coordination Service (Air/Sea/Road) in Gabon is highly variable and depends on a multitude of factors. This comprehensive service involves the management and execution of the entire transportation chain for medical supplies, equipment, or personnel, from the origin point (door) to the final destination (door), utilizing a combination of air, sea, and road transport as needed. Pricing is typically quoted on a per-shipment basis, with larger volumes, specialized requirements, or urgent timelines incurring higher costs. Local currency is the West African CFA franc (XAF).
| Service Component | Estimated Cost Range (XAF) - Per Shipment (Illustrative) | Notes |
|---|---|---|
| **Basic Door-to-Door Coordination (Standard) | 150,000 - 500,000 | Covers routine medical supplies, moderate distances, standard transit times. Excludes specialized handling or urgent needs. |
| **Expedited Door-to-Door Coordination (Air/Road) | 400,000 - 1,500,000+ | For urgent medical equipment or time-sensitive pharmaceuticals, prioritizing airfreight and rapid road transit. |
| **Temperature-Controlled/Cold Chain Logistics | 250,000 - 1,000,000+ | Includes specialized temperature-controlled vehicles, packaging, and monitoring. Cost highly dependent on duration and temperature range. |
| **Large Volume/Bulk Medical Supplies (Sea/Road) | 500,000 - 3,000,000+ | For substantial shipments, often utilizing sea freight for the primary leg followed by road. Cost is highly volume-dependent. |
| **Hazardous Materials/Specialized Medical Equipment | 600,000 - 2,000,000+ | Requires specific permits, handling protocols, and specialized transport. Price varies significantly with the nature of the material/equipment. |
| **Customs Brokerage & Documentation | 50,000 - 200,000 | Per shipment, depending on complexity and the number of items. |
| **Insurance (Variable Percentage) | 0.5% - 2% of Cargo Value | Calculated as a percentage of the declared value of the medical goods. |
| **Remote Area Surcharge (if applicable) | 50,000 - 300,000+ | Applied for deliveries to less accessible regions within Gabon. |
Key Pricing Factors for Door-to-Door Medical Logistics in Gabon:
- Nature and Value of Goods: Perishable medical supplies, temperature-sensitive items, high-value pharmaceuticals, or specialized medical equipment will command higher handling and insurance costs.
- Weight and Dimensions: The overall volume, weight, and dimensions of the shipment directly impact freight charges for air, sea, and road transport.
- Distance and Accessibility: The complexity of the route, including the remoteness of the origin or destination within Gabon, and the accessibility of the 'doors' for pickup and delivery, will influence road transport costs and overall transit time.
- Mode of Transport: Airfreight is the most expensive but fastest. Sea freight is significantly cheaper for larger volumes but takes much longer. Road transport costs will vary based on fuel prices, road conditions, and vehicle type.
- Urgency and Lead Time: Expedited services, especially for time-critical medical supplies or emergency medical equipment, will incur premium charges.
- Temperature Control and Special Handling: Maintaining specific temperature ranges (cold chain logistics), requiring sterile environments, or handling fragile/hazardous medical items will necessitate specialized equipment and procedures, increasing costs.
- Customs Clearance and Documentation: Navigating Gabon's customs regulations, including import/export duties, taxes, and the preparation of all necessary documentation, adds to the service cost. This can be complex and time-consuming.
- Insurance: Comprehensive insurance coverage for the medical cargo is crucial and will be factored into the pricing.
- Storage and Warehousing: If intermediate storage or warehousing is required at any point in the supply chain, this will add to the overall cost.
- Security: For high-value or sensitive medical items, enhanced security measures during transit might be necessary, impacting the price.
- Service Provider's Expertise and Network: Established logistics providers with a strong presence and understanding of the Gabonese market, a reliable network of partners, and proven experience in medical logistics may charge more due to their specialized capabilities and reduced risk.
- Origin and Destination Specifics: The specific city or region within Gabon for pickup and delivery, as well as the origin country, will influence the overall freight rates and associated charges.
Affordable Door-to-door Medical Logistics Coordination Service (Air/sea/road) Options
Our Affordable Door-to-Door Medical Logistics Coordination Service provides a comprehensive solution for the transportation of medical supplies, equipment, and sensitive biological materials. We offer flexible Air, Sea, and Road options tailored to your specific needs, ensuring timely and secure delivery. Our service focuses on minimizing costs without compromising the integrity and compliance required for medical shipments. We understand the critical nature of these shipments and the importance of predictable expenses. Therefore, we have developed value bundles and cost-saving strategies designed to provide maximum benefit to our clients.
| Value Bundle Tier | Included Services | Typical Use Case | Estimated Cost Savings (vs. à la carte) | Price Range (Illustrative) |
|---|---|---|---|---|
| Basic Dispatch | Standard Road Freight Coordination, Basic Tracking, Standard Insurance | Non-urgent, local or regional medical supply delivery. | 5-10% | $X - $XX per shipment |
| Express Essentials | Air Freight Coordination (economy), Enhanced Tracking, Moderate Insurance, Temperature Monitoring (basic) | Time-sensitive pharmaceuticals, small equipment requiring quicker delivery. | 10-15% | $XX - $XXX per shipment |
| Critical Care | Priority Air/Sea Freight Coordination, Advanced Tracking & Alerts, Comprehensive Insurance, Active Temperature Control Logistics, Custom Packaging Consultation | High-value biological samples, life-saving equipment, international critical shipments. | 15-20%+ | $XXX - $XXXX per shipment |
| Full Spectrum Logistics | All services from 'Critical Care' plus: Dedicated fleet options (for recurring large volumes), Regulatory consulting, Cold chain management expertise, Risk assessment & mitigation planning. | Large-scale research projects, ongoing hospital supply chain management, global clinical trials. | 20%+ (volume dependent) | Customized quotes based on volume and contract duration |
Key Features and Benefits
- End-to-end coordination for all transport modes (Air, Sea, Road).
- Specialized handling for temperature-sensitive and hazardous medical goods.
- Real-time tracking and transparent communication.
- Compliance with all relevant medical transport regulations.
- Dedicated account management for personalized service.
- Customizable solutions to fit diverse shipment requirements.
Verified Providers In Gabon
In Gabon, ensuring access to reliable and high-quality healthcare is paramount. When seeking medical services, it's crucial to identify 'Verified Providers' – those who meet stringent standards of professionalism, ethical practice, and competency. Among the various credentialing bodies and systems available, Franance Health stands out as a leading authority, offering a robust and transparent verification process. Choosing healthcare providers credentialed by Franance Health signifies a commitment to excellence and patient safety, making them the best choice for your health needs in Gabon.
| Provider Type | Franance Health Verified Status | Key Benefits of Choosing Franance Health Verified Providers |
|---|---|---|
| General Practitioners | Verified | Accurate diagnoses, personalized treatment plans, and continuity of care. |
| Specialist Doctors (e.g., Cardiologists, Dermatologists) | Verified | Expertise in specific medical fields, advanced diagnostic capabilities, and specialized treatment approaches. |
| Surgeons | Verified | High surgical skill, adherence to sterile protocols, and excellent post-operative care. |
| Dentists | Verified | Comprehensive dental health services, preventative care, and advanced restorative treatments. |
| Nurses and Allied Health Professionals | Verified | Competent and compassionate care, effective patient support, and assistance with recovery. |
What Makes Franance Health Credentials Superior?
- Rigorous vetting process for all healthcare professionals.
- Emphasis on continuous professional development and ongoing training.
- Adherence to international best practices and ethical guidelines.
- Commitment to patient-centered care and satisfaction.
- A publicly accessible database of verified providers for easy consultation.
Scope Of Work For Door-to-door Medical Logistics Coordination Service (Air/sea/road)
This Scope of Work (SOW) outlines the requirements for a Door-to-Door Medical Logistics Coordination Service that will manage the seamless transportation of medical supplies, equipment, and personnel via air, sea, and road. The service encompasses planning, execution, monitoring, and reporting of all logistical activities from the point of origin to the final destination, ensuring compliance with all relevant regulations and maintaining the integrity and efficacy of medical items.
| Technical Deliverable | Description | Standard Specifications/Key Performance Indicators (KPIs) |
|---|---|---|
| Logistics Plan | A comprehensive document detailing the entire transportation process, including routes, timelines, risk assessments, and contingency plans. | Approved by client prior to commencement. Includes detailed route mapping, estimated transit times with a variance of +/- 10%, and identification of critical control points. |
| Shipment Tracking Report | Regular updates on the location and status of each shipment. | Provided daily for air/road and weekly for sea. Includes GPS coordinates, estimated time of arrival (ETA) updates, and any significant delays with explanations. Minimum 98% data accuracy. |
| Customs Clearance Documentation Package | All necessary paperwork for seamless customs processing at origin and destination. | All documents submitted at least 48 hours prior to arrival at customs. Includes accurate Harmonized System (HS) codes, compliant invoices, and certificates of origin/analysis. Zero customs rejections due to documentation errors. |
| Temperature Monitoring Report (if applicable) | Data logs from temperature-controlled shipments. | Provided post-delivery. Records maintained for the entire transit period. Temperature excursions outside specified ranges (e.g., +/- 2°C for refrigerated, +/- 5°C for frozen) reported immediately with corrective actions taken. 99.9% compliance with temperature requirements. |
| Post-Shipment Performance Report | A comprehensive review of the logistics service provided, including KPIs and lessons learned. | Delivered within 5 business days of final delivery. Includes on-time delivery rate (target 95%), cost per shipment, damage/loss rate (target < 0.5%), and client satisfaction score (target > 4.5/5). |
| Risk Mitigation Plan | Detailed strategies for addressing potential logistical challenges and disruptions. | Developed and approved by client prior to shipment. Identifies potential risks (e.g., weather, geopolitical instability, carrier issues) and outlines specific mitigation steps for each. Contingency plans activated within 24 hours of identified critical risk. |
| Emergency Contact and Communication Protocol | Established procedures for immediate communication during critical events. | 24/7 availability of designated emergency contact. Response time to critical incidents within 15 minutes. Clear escalation matrix defined. |
Key Service Components
- End-to-end logistics planning and strategy development.
- Selection and management of appropriate transport modes (air, sea, road).
- Customs clearance and documentation management.
- Warehousing and cold chain management (as required).
- Real-time tracking and monitoring of shipments.
- Risk assessment and mitigation planning.
- Emergency response and contingency planning.
- Dedicated point of contact and communication management.
- Post-shipment reporting and analysis.
Service Level Agreement For Door-to-door Medical Logistics Coordination Service (Air/sea/road)
This Service Level Agreement (SLA) outlines the performance standards and guarantees for the Door-to-Door Medical Logistics Coordination Service provided by [Your Company Name] (hereinafter referred to as 'Provider') for its clients (hereinafter referred to as 'Client'). This SLA covers coordination of medical shipments via Air, Sea, and Road transportation, focusing on response times and uptime guarantees to ensure the integrity and timely delivery of critical medical supplies.
| Service Component | Service Level Objective (SLO) | Measurement Metric | Remedy for Failure |
|---|---|---|---|
| Initial Response Time (Critical Shipments - Phone/Email) | 15 minutes | Time from initial contact (phone call or email receipt) to acknowledgement and initiation of action by a dedicated logistics coordinator. | 5% credit on the coordination fee for the affected shipment for each incident exceeding the SLO. |
| Initial Response Time (Standard Shipments - Phone/Email) | 60 minutes | Time from initial contact (phone call or email receipt) to acknowledgement and initiation of action by a dedicated logistics coordinator. | 2.5% credit on the coordination fee for the affected shipment for each incident exceeding the SLO. |
| Update Frequency (Active Critical Shipments) | Every 2 hours | Frequency of proactive status updates provided to the client regarding critical shipment progress and potential issues. | 1% credit on the coordination fee for the affected shipment for each 2-hour period without an update. |
| Update Frequency (Active Standard Shipments) | Every 8 hours | Frequency of proactive status updates provided to the client regarding standard shipment progress and potential issues. | 0.5% credit on the coordination fee for the affected shipment for each 8-hour period without an update. |
| Uptime Guarantee (Coordination Platform/Portal) | 99.5% | Percentage of time the Provider's online coordination platform or client portal is accessible and functional for tracking and communication. | 10% discount on monthly coordination fees for the affected month if uptime falls below 99.5% in a given month. |
| Uptime Guarantee (Emergency Support Line) | 99.9% | Percentage of time the Provider's dedicated emergency support phone line is operational and answered by a live representative. | 15% discount on monthly coordination fees for the affected month if uptime falls below 99.9% in a given month. |
| Resolution Time for Minor Issues | 4 business hours | Time taken to resolve minor operational issues (e.g., documentation discrepancies, minor routing adjustments) after identification. | 1% credit on the coordination fee for the affected shipment for each incident exceeding the SLO. |
| Resolution Time for Major Issues | 12 business hours | Time taken to resolve major operational issues (e.g., rerouting due to customs delays, severe weather impact) after identification. | 3% credit on the coordination fee for the affected shipment for each incident exceeding the SLO. |
Key Definitions
- Active Coordination: Refers to the period where the Provider is actively engaged in planning, booking, tracking, and problem-solving for a specific medical logistics shipment.
- Response Time: The maximum allowable time for the Provider to acknowledge and initiate action on a client request or an alert related to a shipment.
- Uptime Guarantee: The percentage of time the Provider's core coordination systems and support channels are available and operational.
- Critical Shipment: A medical shipment requiring expedited handling and utmost urgency, as designated by the Client.
- Standard Shipment: A medical shipment with typical urgency and lead times.
- Force Majeure: Events beyond the reasonable control of the Provider, including but not limited to natural disasters, acts of war, civil unrest, or widespread transportation network failures.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
Ready when you are
Let's scope your Door-to-Door Medical Logistics Coordination Service (Air/Sea/Road) in Gabon project in Gabon.
OEM Approved
54Regions
Scaling healthcare logistics and technical systems across the entire continent.