Verified Service Provider in Ethiopia
Teleradiology Gateway Setup Service in Ethiopia
Engineering Excellence & Technical Support
Teleradiology Gateway Setup Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Secure Cloud-Based PACS Integration
Leverage robust cloud infrastructure for seamless and secure integration with existing Picture Archiving and Communication Systems (PACS) in Ethiopian healthcare facilities. Ensures rapid data transfer and accessibility for remote radiologists.
Optimized Network Architecture for Remote Access
Design and implement a high-performance, low-latency network architecture specifically tailored for Ethiopia's connectivity landscape, guaranteeing reliable and efficient image transmission and interpretation for teleradiology workflows.
HIPAA-Compliant Data Security & Privacy
Implement stringent, HIPAA-compliant security protocols and encryption standards to safeguard sensitive patient data throughout the teleradiology process, ensuring data privacy and regulatory adherence for Ethiopian institutions.
What Is Teleradiology Gateway Setup Service In Ethiopia?
Teleradiology Gateway Setup Service in Ethiopia refers to the provision, configuration, and ongoing management of the necessary technical infrastructure and software solutions to facilitate remote interpretation of medical imaging studies (e.g., X-rays, CT scans, MRIs) by radiologists located outside of the originating healthcare facility. This service establishes a secure and reliable digital conduit for transmitting image data from imaging modalities within Ethiopian healthcare providers to a teleradiology service provider, and subsequently delivering interpreted reports back to the referring physician. The core objective is to bridge geographical disparities in access to specialized radiological expertise, particularly in areas where qualified radiologists are scarce.
| Who Needs Teleradiology Gateway Setup Service? | Typical Use Cases | |||||
|---|---|---|---|---|---|---|
| Rural and Remote Hospitals/Clinics: Facilities lacking on-site radiologists, especially for emergency diagnostics or specialized imaging needs. | Tertiary Care Hospitals with Limited Subspecialty Radiologists: Hospitals that may have general radiologists but require subspecialty interpretations (e.g., neuroradiology, pediatric radiology, interventional radiology) from remote experts. | Emergency Departments (EDs): For rapid interpretation of critical imaging studies (e.g., head CT for stroke, chest X-ray for pulmonary embolism) to expedite patient care. | Mobile Imaging Units: To provide immediate diagnostic capabilities for imaging performed outside fixed hospital locations. | Teleradiology Service Providers: Entities that offer remote radiology interpretation services to multiple healthcare facilities and require robust infrastructure to manage incoming studies. | Government Health Initiatives: Public health programs aimed at improving access to diagnostic imaging services in underserved regions. | Private Healthcare Groups: Networks of clinics and hospitals seeking to standardize and centralize their radiology services for efficiency and quality control. |
| Emergency Radiology: Rapid assessment of trauma, stroke, acute abdominal conditions, and other life-threatening emergencies. | 24/7 Coverage: Providing round-the-clock access to radiological interpretations, particularly for facilities operating outside standard working hours. | Subspecialty Consultations: Facilitating access to niche radiological expertise that may not be available locally. | Workflow Optimization: Streamlining the radiology reporting process, reducing turnaround times, and improving physician satisfaction. | Cost-Effectiveness: Reducing the need for expensive on-site recruitment and retention of radiologists, especially in remote areas. | Quality Assurance: Enabling peer review and quality audits of interpretations by a distributed team of radiologists. | Disaster Preparedness: Ensuring continuity of radiology services during unforeseen events that may impact on-site operations. |
Service Components and Requirements
- Data Transmission Infrastructure: Establishing secure and high-bandwidth internet connectivity (e.g., fiber optic, dedicated leased lines) at both the originating site and the teleradiology service provider's location. This includes configuring routers, firewalls, and VPNs to ensure data integrity and confidentiality.
- Picture Archiving and Communication System (PACS) Integration: Implementing or integrating with existing PACS to enable efficient storage, retrieval, and transmission of DICOM (Digital Imaging and Communications in Medicine) compliant imaging studies. This involves configuring image acquisition worklists and ensuring seamless data flow.
- Teleradiology Software Platform: Deploying a robust teleradiology platform that supports image viewing, case management, report generation, and secure communication between referring physicians and radiologists. This may include functionalities like multi-user access, audit trails, and integration with Electronic Health Records (EHRs).
- Hardware and Software Configuration: Setting up workstations for radiologists with appropriate display monitors (e.g., grayscale medical imaging displays), viewing software, and necessary peripherals. Configuring imaging equipment (e.g., CT scanners, MRI machines) to export images to the PACS.
- Security and Compliance: Implementing stringent security measures to comply with data privacy regulations (e.g., HIPAA-equivalent principles if applicable, national data protection laws) and ensure HIPAA compliance. This includes encryption of data in transit and at rest, access control mechanisms, and regular security audits.
- Training and Support: Providing comprehensive training to healthcare staff on the operational aspects of the teleradiology system, including image acquisition, data management, and report retrieval. Offering ongoing technical support and troubleshooting services.
- Interoperability Standards: Adhering to relevant healthcare interoperability standards (e.g., HL7 for messaging, DICOM for imaging) to ensure seamless integration with existing hospital IT systems and future scalability.
- System Monitoring and Maintenance: Implementing tools for continuous monitoring of system performance, uptime, and security. Establishing proactive maintenance schedules to prevent outages and ensure optimal system functionality.
Who Needs Teleradiology Gateway Setup Service In Ethiopia?
The setup and integration of a teleradiology gateway service are crucial for healthcare facilities looking to enhance their diagnostic capabilities and reach. In Ethiopia, where geographical barriers and specialized medical personnel distribution can pose challenges, such a service offers significant advantages. This service acts as a bridge, enabling seamless and secure transmission of medical imaging data (like X-rays, CT scans, and MRIs) to remote radiologists for interpretation. This leads to faster diagnosis, improved patient care, and better utilization of limited expert resources.
| Target Customer Type | Relevant Departments | Key Benefits of Teleradiology Gateway Setup |
|---|---|---|
| Public Hospitals | Radiology Department, Emergency Department, Outpatient Clinics, Regional Hospitals | Improved access to specialist interpretation, faster turnaround times for diagnoses, reduced referral costs, enhanced training opportunities for local staff. |
| Private Hospitals | Radiology Department, Surgical Departments, Oncology, Cardiology, Neurology | Increased service capacity, competitive advantage, improved patient outcomes, potential for 24/7 reporting, attracting more complex cases. |
| Diagnostic Imaging Centers | Radiology Department, Ultrasound Unit, MRI/CT Unit | Ability to offer niche or specialized interpretations, extend operating hours, manage workload fluctuations, partner with remote expertise. |
| Government Health Agencies/NGOs | Public Health Programs, Rural Health Initiatives, Mobile Health Units | Extending healthcare reach to remote populations, standardizing diagnostic quality, efficient resource allocation, supporting public health surveillance. |
| Smaller Clinics/Medical Practices | General Practice, Specialized Clinics (e.g., Orthopedics, Pediatrics) | Access to essential radiology reports for patient management, avoiding patient travel for basic imaging interpretation, improving diagnostic accuracy. |
Who Needs Teleradiology Gateway Setup Service in Ethiopia?
- Hospitals aiming to expand their radiology services without necessarily hiring full-time, in-house radiologists for every specialty.
- Diagnostic imaging centers seeking to offer specialized interpretations or overcome shortages of local radiologists.
- Public health initiatives and government-run healthcare networks looking to improve access to expert diagnostics in underserved or remote areas.
- Smaller clinics and medical facilities that require expert radiology consultations but lack the infrastructure for on-site interpretation.
- Healthcare providers collaborating with international or regional teleradiology providers.
- Organizations focused on disaster relief or mobile medical units needing portable and efficient diagnostic solutions.
Teleradiology Gateway Setup Service Process In Ethiopia
This document outlines the typical workflow for setting up a Teleradiology Gateway Service in Ethiopia, from the initial client inquiry to the final execution and ongoing support. The process is designed to ensure a smooth transition and effective integration of teleradiology services.
| Phase | Key Activities | Deliverables | Responsibility |
|---|---|---|---|
| Inquiry & Consultation | Initial contact, needs discussion, feasibility assessment | Understanding of client needs, preliminary scope | Client, Service Provider |
| Assessment & Design | Site survey, infrastructure review, solution architecture, proposal generation | Needs assessment report, technical solution design, detailed proposal | Service Provider |
| Contracting | Contract negotiation, legal review, agreement signing | Signed service agreement | Client, Service Provider |
| Execution | Hardware/software installation, network configuration, integration, testing | Configured teleradiology gateway, integrated systems, test reports | Service Provider (with client IT support) |
| Deployment | Training, pilot testing, go-live | Trained staff, operational teleradiology service | Service Provider, Client |
| Operations & Support | 24/7 monitoring, technical support, maintenance, performance reviews | Service uptime, resolved issues, performance reports | Service Provider |
Teleradiology Gateway Setup Service Process Workflow in Ethiopia
- {"step":1,"title":"Inquiry and Initial Consultation","description":"The process begins with a potential client (e.g., a hospital, clinic, or imaging center in Ethiopia) expressing interest in teleradiology services. This is followed by an initial consultation to understand their specific needs, current infrastructure, patient volume, desired turnaround times, and budget. This phase also involves assessing the feasibility and potential benefits of implementing a teleradiology solution for their context."}
- {"step":2,"title":"Needs Assessment and Site Survey","description":"A detailed assessment of the client's existing IT infrastructure, network capabilities, imaging equipment (PACS, modalities), and cybersecurity measures is conducted. This may involve a physical site survey to evaluate bandwidth, power reliability, and available space for any required hardware. The goal is to identify any gaps or requirements for successful integration."}
- {"step":3,"title":"Solution Design and Proposal","description":"Based on the needs assessment, a tailored teleradiology solution is designed. This includes selecting the appropriate teleradiology platform, software, hardware (if needed), and dictation/reporting tools. A comprehensive proposal is then generated, outlining the proposed solution, technical specifications, implementation plan, service level agreements (SLAs), pricing, and estimated timelines."}
- {"step":4,"title":"Contracting and Agreement","description":"Once the proposal is reviewed and accepted by the client, a formal contract is drafted. This contract details the scope of work, responsibilities of both parties, payment terms, confidentiality agreements, data security protocols, and legal compliance with Ethiopian regulations. This phase often involves legal review by both the service provider and the client."}
- {"step":5,"title":"Infrastructure Setup and Configuration","description":"This is the core execution phase. It involves setting up the teleradiology gateway at the client's site, which may include installing servers, configuring network connections, and integrating with the existing Picture Archiving and Communication System (PACS). If required, new hardware or software is installed and configured to ensure seamless data flow."}
- {"step":6,"title":"Software Integration and Testing","description":"The teleradiology platform is integrated with the client's PACS and other relevant systems. Rigorous testing is performed to ensure data integrity, image transmission reliability, secure access, and efficient workflow. This includes testing the reporting and dictation functionalities."}
- {"step":7,"title":"Training and Capacity Building","description":"Comprehensive training is provided to the client's radiologists, technologists, IT staff, and administrative personnel. This training covers the operation of the teleradiology platform, reporting procedures, troubleshooting, and best practices for utilizing the service effectively."}
- {"step":8,"title":"Pilot Phase and Go-Live","description":"A pilot phase is often implemented to test the system in a real-world environment with a limited scope of cases. Feedback from the pilot is used to make any necessary adjustments. Upon successful completion of the pilot, the service goes live, and the full teleradiology operations commence."}
- {"step":9,"title":"Ongoing Monitoring and Support","description":"Post-implementation, continuous monitoring of the teleradiology gateway's performance, uptime, and security is crucial. Technical support is provided to address any issues that may arise, and regular system updates and maintenance are carried out to ensure optimal functionality and security. This includes periodic reviews of service performance against SLAs."}
- {"step":10,"title":"Performance Review and Optimization","description":"Regular performance reviews are conducted to assess the efficiency of the teleradiology service, including turnaround times, radiologist workload, and client satisfaction. Based on these reviews, optimization strategies are developed and implemented to further enhance the service and adapt to evolving needs."}
Teleradiology Gateway Setup Service Cost In Ethiopia
Setting up a teleradiology gateway in Ethiopia involves various components, and the cost can fluctuate significantly based on several factors. A teleradiology gateway is crucial for enabling seamless and secure transmission of medical images (like X-rays, CT scans, and MRIs) from remote locations to radiologists for interpretation. The costs are typically denominated in Ethiopian Birr (ETB).
| Component/Service | Estimated Cost Range (ETB) | Notes |
|---|---|---|
| Basic Teleradiology Software Platform (Annual License) | 50,000 - 200,000+ | Varies significantly by features and vendor. |
| PACS/RIS Software (One-time or Subscription) | 100,000 - 500,000+ | Includes licensing and potentially initial configuration. |
| Server Hardware & Networking Equipment | 80,000 - 300,000+ | Dependent on storage capacity, processing power, and redundancy. |
| Workstations for Radiologists | 30,000 - 100,000+ per workstation | Requires high-resolution displays and robust processing power. |
| High-Speed Internet Connectivity (Annual Subscription) | 20,000 - 100,000+ | Depends on bandwidth, ISP, and data caps. |
| Implementation & Integration Services | 70,000 - 250,000+ | One-time cost for expert setup and configuration. |
| User Training | 20,000 - 80,000+ | Can be per session or per user, depending on the scope. |
| Ongoing Support & Maintenance (Annual) | 15% - 25% of initial software/hardware cost | Covers technical support, updates, and bug fixes. |
| UPS & Backup Power Solutions | 15,000 - 50,000+ | Essential for uninterrupted operation. |
Key Pricing Factors for Teleradiology Gateway Setup in Ethiopia:
- Infrastructure Requirements: This includes the cost of necessary hardware (servers, workstations, high-speed internet connectivity, UPS) and software (PACS – Picture Archiving and Communication System, RIS – Radiology Information System, teleradiology platform).
- Internet Bandwidth & Reliability: Higher bandwidth is essential for smooth image transfer, and its cost is a recurring expense. Internet service provider (ISP) reliability in the specific location also influences the chosen solutions and their costs.
- Hardware & Software Licensing: The type and quantity of medical imaging equipment being integrated, along with the sophistication of the PACS/RIS and teleradiology platform, will directly impact licensing fees.
- Implementation & Integration Services: This covers the cost of IT professionals for installation, configuration, system integration, and initial testing. This is often a one-time, but significant, expense.
- Training: Training for radiologists, technologists, and administrative staff on using the new system is vital for efficient operation. This can involve on-site or remote training sessions.
- Ongoing Support & Maintenance: Annual maintenance contracts for hardware and software, as well as technical support from vendors, are crucial for ensuring system uptime and performance.
- Security Measures: Implementing robust cybersecurity measures to protect sensitive patient data is paramount and adds to the overall cost.
- Scalability Needs: The initial setup cost might be higher if the system is designed for future expansion to accommodate more sites or higher image volumes.
- Vendor Choice: Different vendors offer varying pricing structures for their hardware, software, and services. Local Ethiopian providers versus international solution providers can have different cost profiles.
Affordable Teleradiology Gateway Setup Service Options
Setting up a secure and efficient teleradiology gateway is crucial for seamless image sharing and remote diagnostics. While the initial investment can seem daunting, several affordable setup service options and cost-saving strategies can make it accessible. This guide explores value bundles and explains how to maximize your budget without compromising on essential features and security.
| Service Option | Description | Value Bundle Inclusions | Cost-Saving Strategies |
|---|---|---|---|
| Basic Cloud-Based PACS Integration | Leverages cloud infrastructure for PACS, reducing hardware needs and upfront costs. | Cloud PACS license, secure data storage, basic viewer, VPN setup. | Choose a pay-as-you-go model, utilize existing hardware where possible, negotiate long-term cloud contracts. |
| Managed Teleradiology Gateway Service | Outsourced management of your teleradiology infrastructure, including setup and ongoing maintenance. | Hardware provisioning (lease/rent), software installation & configuration, security implementation, 24/7 monitoring, technical support. | Bundle services with your teleradiology provider, opt for tiered support levels, consider a hybrid cloud approach. |
| On-Premise Gateway with Remote Support | Maintains control over data with on-site hardware, while utilizing remote expertise for setup and troubleshooting. | Server/workstation recommendations, software installation assistance, VPN configuration guidance, remote diagnostics. | Purchase refurbished hardware, utilize open-source PACS/RIS options (with caution and expertise), negotiate bulk software licenses. |
| Modular Teleradiology Setup | Phased implementation, starting with core functionalities and scaling up as needed. | Basic image viewing and transfer capabilities, essential security features, scalable software licenses. | Start with essential modules, prioritize features based on immediate needs, plan for future expansion to avoid costly rework. |
Key Components of a Teleradiology Gateway Setup
- Hardware: Servers, workstations, high-speed internet connection.
- Software: PACS (Picture Archiving and Communication System), RIS (Radiology Information System), secure VPN, modality worklist integration.
- Security: HIPAA compliance, data encryption, access controls, audit trails.
- Connectivity: Reliable internet and network infrastructure.
- Support & Maintenance: Ongoing technical assistance and system updates.
Verified Providers In Ethiopia
In Ethiopia's evolving healthcare landscape, identifying trusted and verified providers is paramount for individuals seeking quality medical care. Franance Health stands out as a beacon of reliability, offering a comprehensive suite of services backed by rigorous credentialing and a commitment to patient well-being. This commitment ensures that every healthcare professional affiliated with Franance Health has undergone thorough vetting, guaranteeing competence, ethical practice, and adherence to the highest medical standards. Their verified providers represent the best choice for Ethiopians due to their unwavering dedication to excellence, patient-centric approach, and the comprehensive verification process that underpins their entire network.
| Provider Type | Franance Health Verification Criteria | Benefits for Patients |
|---|---|---|
| General Practitioners | Valid medical license, verified degrees, clean disciplinary record, proof of at least 2 years of experience. | Reliable primary care, accurate diagnoses, referrals to specialists when needed, continuity of care. |
| Specialists (e.g., Cardiologists, Dermatologists, Pediatricians) | Board certification in their specialty, verified medical degrees from accredited institutions, peer reviews, active practice history. | Expert diagnosis and treatment for specific conditions, advanced medical procedures, specialized knowledge and skills. |
| Surgeons | Surgical board certification, extensive surgical training, proven track record of successful procedures, hospital affiliation verification. | Safe and effective surgical interventions, access to specialized surgical techniques, post-operative care expertise. |
| Nurses | Registered Nurse (RN) or Licensed Practical Nurse (LPN) license, verified nursing education, background checks, references. | Compassionate care, skilled patient support, administration of treatments and medications, patient education. |
| Pharmacists | Valid pharmacy license, verified pharmacy degrees, knowledge of drug interactions and safety protocols. | Safe and accurate dispensing of medications, expert advice on drug usage, medication management support. |
Why Franance Health Providers are the Best Choice:
- Rigorous Credentialing: All healthcare professionals undergo a stringent verification process, including license checks, educational verification, and professional background reviews.
- Commitment to Excellence: Franance Health partners with providers dedicated to delivering superior medical care and positive patient outcomes.
- Patient-Centric Approach: Providers are selected for their empathy, communication skills, and commitment to understanding and addressing individual patient needs.
- Ethical Practice: A strong emphasis is placed on ethical conduct and professional integrity, ensuring patients receive care they can trust.
- Comprehensive Network: Access to a wide range of specialists and general practitioners, ensuring all healthcare needs can be met within the Franance Health ecosystem.
- Continuous Professional Development: Franance Health encourages and supports ongoing training and development for its affiliated providers, keeping them at the forefront of medical advancements.
Scope Of Work For Teleradiology Gateway Setup Service
This Scope of Work (SOW) outlines the services required for the setup and configuration of a Teleradiology Gateway. The gateway will facilitate the secure and efficient transmission of radiological images and reports between referring facilities and the teleradiology service provider. This document details the technical deliverables and standard specifications to ensure a successful and robust implementation.
| Section | Description | Technical Deliverables | Standard Specifications | Acceptance Criteria |
|---|---|---|---|---|
| Physical or virtual installation of the teleradiology gateway software/hardware at the designated location. Configuration of network settings, security policies, and communication protocols. | Installed and configured gateway server(s). Network connectivity established. Basic system health checks passed. | Server hardware/virtual machine specifications (CPU, RAM, Storage, OS compatibility). Network protocols (DICOM, HL7, SFTP, VPN). Firewall rules configuration. | Successful ping tests to gateway. Gateway accessible via designated IP address. Basic system logs showing successful startup. |
| Establishing secure connectivity and data exchange protocols between the gateway and the referring facility's Picture Archiving and Communication System (PACS) and/or Radiology Information System (RIS). | Configured DICOM/HL7 interfaces. Successful test image and data transfers. Verified data mapping. | DICOM Conformance Statement from PACS/RIS. HL7 message structure definition. DICOM AE Title, Port, IP Address configurations. Data mapping rules defined and documented. | Successful DICOM query/retrieve of test images from referring PACS. Successful HL7 message transmission to referring RIS. Data in received images/reports matches source. |
| Establishing secure connectivity and data exchange protocols between the gateway and the teleradiology service provider's PACS and/or RIS. | Configured DICOM/HL7 interfaces. Successful test image and data transfers. Verified data mapping. | DICOM Conformance Statement from Teleradiology PACS/RIS. HL7 message structure definition. DICOM AE Title, Port, IP Address configurations. Data mapping rules defined and documented. | Successful DICOM send of test images to teleradiology PACS. Successful HL7 message transmission to teleradiology RIS. Data in transmitted images/reports is accurate. |
| Implementing robust security measures including encryption, access control, and audit logging to ensure data privacy and compliance with regulations. | Configured encryption for data in transit and at rest. Implemented user authentication and authorization. Audit logs enabled and configured. | SSL/TLS for data in transit. AES-256 encryption for data at rest. Role-based access control. Log retention policies. Compliance with HIPAA/GDPR (as applicable). | Successful encrypted data transfer demonstrated. Access control verified through user login attempts. Audit logs capture relevant events (login, access, transfer). |
| Configuring rules and logic for routing images and reports based on study type, priority, and referring physician. Setting up automated notifications and alerts. | Defined routing rules. Configured notification triggers. Tested automated workflows. | Study type mapping. Priority levels. Rule engine logic documentation. Notification templates (email, SMS). | Test studies routed correctly to the designated teleradiology service. Notifications triggered as per configuration. Workflow completion times within defined SLAs. |
| Optimizing gateway performance for efficient image and data transfer, minimizing latency and maximizing throughput. | Performance benchmark report. Tuned network and system parameters. | Bandwidth utilization monitoring. Latency testing. Throughput measurements. Server resource utilization analysis. | Achieved defined throughput targets. Latency within acceptable limits. System resource utilization below critical thresholds during peak load. |
| Providing comprehensive technical documentation and training for operational and support staff. | Administrator's Guide. User Manual. Training sessions conducted. Post-training assessment. | Detailed installation and configuration procedures. Troubleshooting guides. System architecture diagrams. Training materials. | Documentation reviewed and approved. Training attendance records. Post-training assessment results meet defined pass rates. |
| Providing support during the initial go-live period and formally handing over the system to the operational team. | Stabilized system operation. Support ticket resolution within SLAs. Formal handover document. | Defined support escalation procedures. Service Level Agreements (SLAs) for support. Warranty period. | System operates reliably for a defined period post-go-live. All critical issues resolved. Formal sign-off on handover. |
Key Objectives
- Establish a secure and reliable connection for image and data transfer.
- Ensure compatibility with existing PACS and RIS systems at both ends.
- Implement robust security protocols to protect patient data.
- Provide efficient image routing and workflow management.
- Facilitate seamless integration of the teleradiology service.
- Offer clear documentation and training for operational staff.
Service Level Agreement For Teleradiology Gateway Setup Service
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the Teleradiology Gateway Setup Service. It is designed to ensure reliable and timely access to the teleradiology platform for our clients. This agreement defines the metrics by which service performance will be measured and the remedies available in case of breaches.
| Service Component | Uptime Guarantee | Response Time Guarantee (for Critical Issues) |
|---|---|---|
| Teleradiology Gateway Connectivity | 99.9% Monthly Uptime | 1 Hour (Acknowledgement and initial troubleshooting steps) |
| Teleradiology Gateway Configuration and Deployment | N/A (Service is project-based with defined timelines) | 4 Business Hours (For configuration-related queries or critical setup blockers) |
| Teleradiology Gateway Testing and Validation | N/A (Service is project-based with defined timelines) | 8 Business Hours (For testing-related queries or critical validation blockers) |
| Support for Initial Integration Issues | N/A (Covered under the scope of setup) | 2 Business Hours (For critical issues impacting immediate go-live) |
Key Definitions
- Teleradiology Gateway Setup Service: The service provided for the initial configuration, deployment, and testing of the teleradiology platform gateway for a client.
- Scheduled Downtime: Pre-announced periods during which the Teleradiology Gateway Setup Service may be unavailable due to planned maintenance, upgrades, or other necessary service interruptions. Clients will be notified at least 48 hours in advance of any Scheduled Downtime.
- Unscheduled Downtime: Any period during which the Teleradiology Gateway Setup Service is unavailable and is not a result of Scheduled Downtime.
- Response Time: The maximum time elapsed from the initiation of a support request (e.g., ticket submission, email) to the acknowledgement of the request by the Teleradiology Gateway Setup Service support team.
- Uptime: The percentage of time the Teleradiology Gateway Setup Service is operational and accessible to the client, excluding Scheduled Downtime.
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