Home/Services/Installation Commissioning Acceptance/Digital X-Ray Installation Service (Fixed DR) in Ethiopia
Verified Service Provider in Ethiopia
Digital X-Ray Installation Service (Fixed DR) in Ethiopia
Engineering Excellence & Technical Support
Digital X-Ray Installation Service (Fixed DR) High-standard technical execution following OEM protocols and local regulatory frameworks.
State-of-the-Art Fixed DR Installation & Calibration
We provide expert installation and precise calibration of fixed Digital Radiography (DR) systems throughout Ethiopia. Our certified technicians ensure optimal image quality, patient positioning accuracy, and seamless integration with existing PACS/RIS, empowering your facility with advanced diagnostic imaging capabilities.
Rapid Deployment & Minimal Downtime for Ethiopian Hospitals
Experience swift and efficient fixed DR installation services designed to minimize disruption to your clinical workflow. We prioritize rapid deployment and thorough testing, ensuring your new DR system is fully operational and delivering high-quality patient care with minimal downtime across Ethiopia.
Comprehensive Training & Ongoing Support for Ethiopian Healthcare Providers
Beyond installation, we offer comprehensive hands-on training for your radiologists, radiographers, and IT staff on operating and maintaining your new fixed DR system. Our commitment extends to ongoing technical support and troubleshooting, ensuring sustained optimal performance and user confidence for healthcare facilities in Ethiopia.
What Is Digital X-ray Installation Service (Fixed Dr) In Ethiopia?
Digital X-ray Installation Service (Fixed DR) in Ethiopia refers to the comprehensive process of procuring, setting up, integrating, and commissioning a Fixed Digital Radiography (DR) system within a healthcare facility. This service ensures that the installed DR system operates optimally, adhering to international standards and local regulatory requirements for medical imaging. It encompasses the physical installation of the X-ray generator, detector (flat panel or image intensifier), acquisition workstation, and associated cabling, as well as the software configuration for image acquisition, processing, archiving (PACS), and transmission (DICOM). The service also typically includes initial training for radiographers and radiologists, system calibration, and performance testing. The objective is to enable efficient, high-quality digital radiographic imaging for diagnostic purposes.
| Who Needs the Service | Typical Use Cases | |||
|---|---|---|---|---|
| Hospitals (Public and Private) | General radiography of skeletal structures (fractures, dislocations, degenerative diseases). | Thoracic imaging (chest X-rays for pneumonia, tuberculosis, lung nodules). | Abdominal imaging (intestinal obstruction, calcifications). | Specialized radiography (e.g., mammography in dedicated units, if the DR system is so equipped). |
| Clinics and Diagnostic Centers | Routine diagnostic imaging for outpatients. | Follow-up examinations for orthopedic conditions. | Screening procedures. | |
| Specialized Medical Facilities (e.g., Orthopedic Centers, Chest Clinics) | High-volume, focused diagnostic imaging for specific medical specialties. | |||
| New Healthcare Establishments | Equipping new facilities with modern diagnostic imaging capabilities. |
Key Components and Stages of Digital X-Ray Installation Service (Fixed DR)
- Site Assessment and Planning: Evaluating the existing infrastructure (power, radiation shielding, space) and designing the optimal placement of the DR system.
- Equipment Delivery and Unpacking: Ensuring safe transportation and handling of all DR system components.
- Physical Installation: Mounting the X-ray tube, detector assembly, control console, and associated hardware.
- Electrical and Network Connectivity: Establishing secure and stable power supply and data network connections.
- Software Installation and Configuration: Setting up the image acquisition software, PACS integration, and DICOM compliance.
- System Calibration and Quality Assurance: Performing precise calibration of the X-ray generator and detector, and conducting image quality tests.
- Radiation Safety Checks: Verifying that all radiation shielding and safety protocols are in place and functioning correctly.
- User Training: Providing comprehensive training on system operation, image acquisition techniques, and basic troubleshooting for clinical staff.
- System Integration: Ensuring seamless interoperability with existing hospital information systems (HIS) or Picture Archiving and Communication Systems (PACS).
- Acceptance Testing and Handover: Conducting final tests with clinical staff to ensure the system meets performance expectations and formally handing over the installed system.
Who Needs Digital X-ray Installation Service (Fixed Dr) In Ethiopia?
In Ethiopia, the adoption of digital X-ray technology, specifically Fixed Digital Radiography (DR) systems, is growing rapidly. These advanced imaging solutions offer significant advantages over traditional analog radiography, including improved image quality, faster scan times, reduced radiation exposure for patients and staff, and streamlined workflow. Consequently, a diverse range of healthcare facilities and professionals require professional installation services to ensure these sophisticated systems are set up correctly and optimally for their specific needs.
| Customer Type | Key Departments Requiring Installation |
|---|---|
| Public Hospitals | Radiology/Diagnostic Imaging Department, Orthopedics, Emergency/Trauma, Surgery, Internal Medicine, Pediatrics |
| Private Hospitals | Radiology Department, Orthopedics, Cardiology, Oncology, Surgical Wards, Emergency Room |
| Specialized Clinics | Radiology Department (if available), Orthopedic Clinics, Cardiology Clinics, Pulmonology Clinics |
| Diagnostic Imaging Centers | Radiology Department (primary function) |
| Government Health Institutions | Radiology/Medical Imaging Units, Regional Health Bureaus (for larger installations) |
| NGO Healthcare Facilities | Radiology Departments, Mobile Clinics (for portable DR units if applicable), Primary Healthcare Centers |
| Research Institutions | Imaging Facilities for Medical Research, Veterinary Sciences (if applicable) |
| Medical Training Institutions | Radiology Training Departments, Simulated Clinical Environments |
Target Customers for Digital X-Ray Installation Service (Fixed DR) in Ethiopia:
- Public Hospitals
- Private Hospitals
- Specialized Clinics (e.g., Orthopedic, Cardiology, Oncology)
- Diagnostic Imaging Centers
- Government Health Institutions
- Non-Governmental Organization (NGO) Healthcare Facilities
- Research Institutions with Imaging Capabilities
- Medical Training Institutions
Digital X-ray Installation Service (Fixed Dr) Process In Ethiopia
This document outlines the comprehensive workflow for installing Fixed Digital Radiography (DR) X-ray systems in Ethiopia, from the initial client inquiry to the final execution and handover. The process is designed to ensure a smooth, efficient, and compliant installation, meeting the specific needs and regulatory requirements of healthcare facilities in Ethiopia.
| Phase | Step | Description | Key Activities | Deliverables/Outcomes | Responsible Parties |
|---|---|---|---|---|---|
| 1.1 Initial Inquiry | Client expresses interest in a Fixed DR X-ray system. | Receive and acknowledge inquiry, gather basic information about the facility and requirements. | Initial contact established, understanding of client needs begins. | Client, Sales Representative |
| 1.2 Needs Assessment & Consultation | Detailed understanding of the client's specific requirements, existing infrastructure, and budget. | Conduct site visit (if possible), discuss imaging needs, room specifications, workflow, IT infrastructure, regulatory compliance. | Detailed needs assessment report, preliminary solution recommendation. | Sales Representative, Technical Consultant, Client |
| 1.3 Proposal and Quotation | Development of a comprehensive proposal outlining the proposed DR system, features, services, and costs. | Prepare detailed technical specifications, installation plan outline, pricing, warranty information, and payment terms. | Formal proposal and quotation document. | Sales Team, Technical Team |
| 1.4 Contract Negotiation and Signing | Finalization of terms and conditions, leading to a signed contract. | Review and negotiate contract details, secure necessary approvals, sign the agreement. | Signed contract, confirmed order. | Client, Legal Department, Management |
| 2.1 Detailed Site Survey | In-depth survey of the installation site to confirm all technical and environmental requirements. | Measure room dimensions, assess power supply, structural integrity, radiation shielding requirements, ventilation, network connectivity, and access routes. | Detailed site survey report with precise measurements and specifications. | Installation Engineers, Project Manager |
| 2.2 System Design and Layout | Creation of a detailed engineering design for the DR system installation. | Develop floor plans, electrical schematics, radiation shielding design (if required), equipment placement diagrams, and integration plan with existing PACS/HIS. | Approved system design and layout drawings. | Installation Engineers, Radiation Safety Officer (if applicable), Project Manager |
| 2.3 Regulatory Compliance Review | Ensuring the proposed installation adheres to Ethiopian regulations. | Review and ensure compliance with Ministry of Health guidelines, radiation protection laws, and any other relevant standards. | Confirmation of regulatory compliance plan. | Project Manager, Radiation Safety Officer, Client |
| 3.1 Equipment Procurement | Ordering and securing the necessary DR system components and accessories. | Place orders with manufacturers, track production and delivery schedules. | Confirmation of equipment order and estimated delivery dates. | Procurement Department, Project Manager |
| 3.2 Importation and Customs Clearance | Managing the import process and clearing customs in Ethiopia. | Handle all documentation, duties, and taxes for importing medical equipment. | Customs clearance for all equipment. | Logistics Team, Customs Broker, Client (for relevant permits) |
| 3.3 Transportation to Site | Safe and secure transportation of equipment from the port of entry/warehouse to the client's facility. | Arrange for appropriate transportation, ensure secure packaging, and track shipment. | Equipment delivered to the installation site. | Logistics Team, Transportation Provider |
| 4.1 Site Preparation | Ensuring the installation area is ready for equipment. | Clearance of existing equipment, thorough cleaning, and any necessary minor modifications to the space. | Site ready for installation commencement. | Client, Installation Team |
| 4.2 Civil Works and Infrastructure | Executing any necessary structural, electrical, or radiation shielding modifications. | Construction, electrical wiring, plumbing (if applicable), installation of radiation shielding (e.g., lead lining), painting, flooring. | Completed civil works and infrastructure ready for equipment installation. | Construction Contractors, Electricians, Client |
| 4.3 Power and Network Setup | Ensuring stable power supply and network connectivity for the DR system. | Installation of dedicated power outlets, UPS, grounding, and network cabling. | Adequate and reliable power and network infrastructure in place. | Electricians, Network Technicians, Installation Team |
| 5.1 Equipment Unpacking and Inspection | Careful unpacking and initial inspection of all delivered components. | Unpack equipment in a clean environment, visually inspect for any damages, verify against packing lists. | All components unpacked and initial condition verified. | Installation Engineers |
| 5.2 Mechanical and Electrical Installation | Physically installing the X-ray generator, detector, console, and other components. | Mounting the X-ray tube, collimator, detector, patient table, Bucky stand, and connecting all electrical components as per design. | All physical components of the DR system installed. | Installation Engineers |
| 5.3 Software Installation and Configuration | Installing and configuring the DR imaging software and related applications. | Install operating system, DR acquisition software, image processing software, and configure settings based on site requirements. | DR software installed and initial configuration complete. | Installation Engineers, IT Support |
| 5.4 Integration with PACS/HIS | Connecting the DR system to the hospital's Picture Archiving and Communication System (PACS) and/or Hospital Information System (HIS). | Configure DICOM connectivity, HL7 messaging (if applicable), and test data flow. | Successful integration with PACS/HIS, seamless workflow for image management and patient data. | Installation Engineers, IT Department, PACS/HIS Administrator |
| 6.1 System Power-Up and Initial Checks | Safely powering on the system and performing initial functional checks. | Verify power supply, system boot-up sequence, and basic diagnostic checks. | System powers on and passes initial diagnostics. | Installation Engineers |
| 6.2 Image Quality Testing | Ensuring the system produces high-quality diagnostic images. | Acquire test images using phantoms, evaluate resolution, contrast, noise, and artifacts. | Images meet diagnostic quality standards. | Installation Engineers, Radiologist (client representative) |
| 6.3 Calibration and Optimization | Calibrating the system to optimize performance and radiation dose. | Adjust exposure parameters, detector sensitivity, image processing algorithms, and radiation output. | System calibrated for optimal image quality and patient safety. | Installation Engineers |
| 6.4 Radiation Safety Verification | Verifying radiation output and shielding effectiveness. | Perform radiation measurements, check dose rates, and ensure compliance with safety standards. | Radiation safety protocols confirmed and documented. | Radiation Safety Officer, Installation Engineers |
| 6.5 Performance Testing and Acceptance | Conducting comprehensive tests to ensure all functionalities work as expected. | Test all imaging modes, patient positioning aids, console functions, and integration points. | Successful completion of all functional and performance tests. | Installation Engineers, Client Representatives (Radiologists, Technologists) |
| 6.6 Commissioning Report and Sign-Off | Documenting the successful installation and testing, and obtaining client acceptance. | Prepare a detailed commissioning report, present findings, and obtain formal sign-off from the client. | Completed commissioning report, signed acceptance form. | Project Manager, Client Management |
| 7.1 Operator Training | Training the X-ray technologists and relevant staff on system operation. | Comprehensive hands-on training on system operation, imaging protocols, image acquisition, and basic troubleshooting. | Trained X-ray technologists proficient in using the DR system. | Application Specialist, Installation Engineers |
| 7.2 IT and Maintenance Training | Training IT staff and maintenance personnel on system maintenance and basic troubleshooting. | Training on system maintenance schedules, basic troubleshooting procedures, software updates, and hardware checks. | Trained IT and maintenance staff. | Application Specialist, Technical Support |
| 7.3 Documentation Handover | Providing all necessary documentation to the client. | Deliver user manuals, service manuals, warranty documents, calibration certificates, and as-built drawings. | Complete set of project documentation provided. | Project Manager |
| 7.4 Final Handover and Project Closure | Formal handover of the installed system and closure of the installation project. | Final site walk-through, confirmation of all requirements met, and formal project closure. | System operational and handed over to the client, project officially closed. | Project Manager, Client Management |
| 8.1 Warranty Period | Providing support and addressing any issues that arise during the warranty period. | On-site or remote support for troubleshooting and repairs. | System fully operational and supported. | Service Department |
| 8.2 Maintenance Contracts | Offering ongoing maintenance services to ensure system longevity and performance. | Scheduled preventive maintenance, software updates, and priority technical support. | Continued optimal performance and extended system lifespan. | Service Department |
| 8.3 Ongoing Technical Support | Providing continuous technical assistance and support to the client. | Helpdesk support, remote diagnostics, and on-call emergency services. | Client satisfaction and operational continuity. | Technical Support Team |
Digital X-Ray Installation Service (Fixed DR) Process in Ethiopia
- Phase 1: Inquiry and Pre-Sales
- Phase 2: Planning and Design
- Phase 3: Procurement and Logistics
- Phase 4: Site Preparation and Civil Works
- Phase 5: Equipment Installation and Integration
- Phase 6: Testing, Calibration, and Commissioning
- Phase 7: Training and Handover
- Phase 8: Post-Installation Support and Maintenance
Digital X-ray Installation Service (Fixed Dr) Cost In Ethiopia
The cost of installing a Fixed Digital Radiography (DR) X-ray system in Ethiopia can vary significantly based on several factors. These systems offer immediate image acquisition and improved diagnostic capabilities compared to traditional film-based systems. The 'fixed' nature implies the detector is permanently integrated into the X-ray room, often ceiling or wall-mounted, which can influence installation complexity and cost. When seeking quotes, it's crucial to understand what is included in the overall price, from the equipment itself to the installation, training, and after-sales support.
| Category | Estimated Range (ETB) | Notes |
|---|---|---|
| Entry-Level Fixed DR System (Basic Detector, Generator) | 1,500,000 - 3,500,000 ETB | Suitable for general radiography in smaller clinics or departments with basic needs. May have fewer advanced features. |
| Mid-Range Fixed DR System (Good Quality Detector, Standard Generator) | 3,500,000 - 7,000,000 ETB | Offers a good balance of image quality and features for a wider range of hospital applications. Includes more advanced software functionalities. |
| High-End Fixed DR System (Premium Detector, High-Power Generator, Advanced Software) | 7,000,000 - 15,000,000+ ETB | Top-tier systems for specialized imaging, large hospitals, or research facilities. Features the latest technology, highest resolution, and comprehensive software suites. |
| Installation & Infrastructure (Varies Widely) | 300,000 - 2,000,000+ ETB | This is highly dependent on the existing site conditions, the extent of modifications needed, and the complexity of the setup. Lead shielding can be a significant component. |
| Training & Initial Support (Typically Included) | Often bundled within the equipment cost, but separate costs for extended support can range from 50,000 - 200,000+ ETB annually. |
Key Pricing Factors for Fixed DR X-Ray Installation in Ethiopia:
- {"title":"Type and Brand of DR Detector:","description":"The technology (e.g., CsI vs. Gadox scintillator), resolution, and manufacturer reputation all impact the detector's price. Premium brands and advanced technologies will naturally command higher costs."}
- {"title":"X-ray Generator Specifications:","description":"The power output (kW), focal spot size, and tube characteristics of the X-ray generator are critical. Higher-powered generators suitable for a wider range of imaging procedures will be more expensive."}
- {"title":"Image Acquisition Software and PACS Integration:","description":"The sophistication of the imaging software, including advanced image processing tools, and the ease of integration with existing Picture Archiving and Communication Systems (PACS) and Hospital Information Systems (HIS) can add to the cost."}
- {"title":"Installation Complexity and Infrastructure Requirements:","description":"This is a major factor. It includes the need for structural modifications to the X-ray room (e.g., reinforcing walls, ceiling mounts), electrical upgrades, radiation shielding (lead lining), and the overall size and layout of the installation site. Renovations can significantly increase the budget."}
- {"title":"Ancillary Equipment:","description":"This might include patient positioning aids, viewing stations, or a dedicated workstation for image analysis. The inclusion of these items will affect the total price."}
- {"title":"Training and Support:","description":"The cost of comprehensive training for radiographers and technicians, as well as the duration and scope of after-sales technical support and warranty, are important considerations."}
- {"title":"Import Duties, Taxes, and Shipping:","description":"As these are often imported systems, Ethiopian import duties, taxes, and the cost of international shipping will contribute to the final price. Fluctuations in exchange rates can also play a role."}
- {"title":"Vendor Margins and Service Agreements:","description":"Different vendors will have varying pricing structures and profit margins. The terms of any service level agreements (SLAs) for maintenance and repairs will also influence the long-term cost."}
Affordable Digital X-ray Installation Service (Fixed Dr) Options
Investing in a digital X-ray system (Fixed DR) is a significant step towards modernizing your medical practice, offering improved diagnostic capabilities and workflow efficiency. Finding affordable installation services that provide excellent value is crucial. This guide explores options for fixed DR installation, focusing on value bundles and cost-saving strategies to make this technology accessible.
| Cost-Saving Strategy | Description | Potential Savings |
|---|---|---|
| Bundle Deals: | Purchasing a pre-packaged bundle from a reputable vendor often provides a significant discount compared to sourcing components separately. These bundles are curated for optimal compatibility and workflow. | 10-25% on combined hardware and software. |
| Refurbished or Certified Pre-Owned Equipment: | Many vendors offer high-quality, refurbished fixed DR systems that have been inspected, repaired, and certified by the manufacturer. This can significantly reduce upfront costs. | 20-50% on equipment cost. |
| Phased Implementation: | If budget is a major constraint, consider a phased approach. Start with the essential DR system and essential PACS, and then upgrade to more advanced software features or add accessories later. | Spreads out capital expenditure, allows for gradual adoption. |
| Negotiate Installation & Training: | While installation and training are usually included in bundles, inquire about negotiating the scope or timing. Sometimes, negotiating for extended training or on-site support can add significant value. | Can add significant value beyond monetary savings. |
| Explore Leasing Options: | Instead of outright purchase, consider leasing. This can reduce the initial capital outlay and may include maintenance and upgrades as part of the lease agreement. | Lower upfront costs, predictable monthly expenses. |
| Consider System Integration with Existing IT: | If you already have a PACS or RIS (Radiology Information System), discuss integration options. Sometimes, vendors can offer reduced pricing for bundles that integrate with your existing infrastructure. | Potential discounts on PACS/RIS components. |
| Look for Manufacturer Promotions & Discounts: | Manufacturers and distributors often run seasonal promotions or offer discounts for early adopters or for specific system configurations. Stay informed about these offers. | Variable, can range from 5-15%. |
Understanding Fixed DR Installation Value Bundles
- What is a Fixed DR System? A Fixed Digital Radiography (DR) system is permanently installed in a dedicated X-ray room, featuring a stationary detector. This offers superior image quality and faster acquisition times compared to portable systems.
- What are Value Bundles? Value bundles are packages offered by X-ray equipment vendors and installers that combine essential components and services at a reduced price compared to purchasing them individually. These bundles are designed to offer a comprehensive solution for setting up a functional digital X-ray suite.
- Typical Components of a Fixed DR Value Bundle:
- 1. Fixed DR X-ray Generator & Tube: The core imaging equipment.
- 2. Fixed Digital Detector (DR Panel): The technology that captures the X-ray image digitally.
- 3. X-ray Table/Stand: The patient positioning apparatus.
- 4. Workstation & Software: For image acquisition, processing, and viewing.
- 5. PACS Integration (Picture Archiving and Communication System): Software for storing, retrieving, and managing medical images.
- 6. Installation & Calibration Services: Professional setup and fine-tuning of the system.
- 7. Basic Training: Instruction for your staff on operating the equipment and software.
- 8. Warranty: Coverage for defects in materials and workmanship.
Verified Providers In Ethiopia
In the rapidly evolving healthcare landscape of Ethiopia, ensuring access to reliable and high-quality medical services is paramount. The emergence of verified providers plays a crucial role in building trust and facilitating informed patient choices. Among these, Franance Health stands out due to its rigorous credentialing process and unwavering commitment to excellence, making them a superior choice for healthcare needs in Ethiopia.
| Provider Name | Key Services Offered | Verification Status | Notable Strengths |
|---|---|---|---|
| Franance Health (Network) | Primary Care, Specialized Consultations, Diagnostics, Surgical Procedures, Telemedicine | Verified & Accredited | Extensive network, high standards, advanced technology, patient-focused care |
| St. Paul's Hospital Millennium Medical College | Comprehensive hospital services, advanced training, research | Verified & Accredited | Leading tertiary care, academic excellence, specialized departments |
| Addis Ababa Fistula Hospital | Specialized fistula treatment, reconstructive surgery, women's health | Verified & Accredited | Global leader in fistula care, compassionate service |
| Zewditu Memorial Hospital | General hospital services, maternity, pediatrics, emergency care | Verified & Accredited | Long-standing reputation, accessible care |
| Private Clinics (Selected) | General practice, diagnostics, specific specialties (e.g., dental, optical) | Varies (Requires individual verification) | Convenient locations, shorter wait times (depending on clinic) |
Key Credentials and Advantages of Franance Health:
- Accreditation and Licensing: Franance Health facilities and practitioners undergo stringent accreditation processes by relevant Ethiopian health authorities, ensuring compliance with national standards and regulations.
- Specialized Expertise: The network comprises healthcare professionals with diverse specializations, offering comprehensive care across a wide range of medical disciplines.
- State-of-the-Art Facilities: Franance Health invests in modern medical equipment and infrastructure, facilitating accurate diagnoses and effective treatments.
- Patient-Centric Approach: A strong emphasis on patient well-being, ethical practices, and transparent communication defines their service delivery.
- Telemedicine Integration: Many Franance Health providers leverage technology for remote consultations, expanding access to care, particularly in underserved areas.
- Continuous Professional Development: Commitment to ongoing training and education for their medical staff ensures they remain at the forefront of medical advancements.
Scope Of Work For Digital X-ray Installation Service (Fixed Dr)
This Scope of Work (SOW) outlines the requirements for the installation of a Fixed Digital Radiography (DR) X-ray system. This document details the technical deliverables, standard specifications, and project phases involved in ensuring a successful and compliant installation.
| Category | Description | Standard Specifications / Deliverables |
|---|---|---|
| Site Readiness | Ensuring the installation site meets all environmental, electrical, and structural requirements for the DR system. | Electrical power capacity (e.g., voltage, amperage, dedicated circuits), UPS/generator provision, ambient temperature and humidity control, radiation shielding verification, physical space dimensions, ceiling height, wall integrity, network connectivity (wired Ethernet). |
| Equipment Delivery and Unpacking | Safe and secure transportation and handling of all DR system components to the installation site. | Manufacturer-approved packaging, documented inspection of all delivered items for damage, detailed inventory checklist. |
| DR System Installation | Physical mounting and connection of all DR system components, including X-ray generator, detector, workstation, and console. | Adherence to manufacturer's installation manuals and best practices, secure mounting of all components, proper cable management, alignment of detector with X-ray beam. |
| Network Integration | Connecting the DR system to the hospital's Picture Archiving and Communication System (PACS) and/or Hospital Information System (HIS). | TCP/IP network configuration, DICOM conformance for image transfer, HL7 integration for patient data, firewall configuration (if required), successful image transmission and reception testing. |
| Software Installation and Configuration | Installation and configuration of all DR system software, including acquisition software and image processing tools. | Installation of operating system, acquisition software, image manipulation tools, user profile setup, network settings configuration, DICOM viewer installation (if applicable). |
| Calibration and Quality Assurance | Calibration of the DR system to ensure accurate image acquisition and optimal diagnostic quality. | Performance of pre-defined calibration procedures (e.g., dark current correction, gain correction, flat-field correction), acquisition of test images using phantoms, verification of image contrast, resolution, and signal-to-noise ratio, generation of a QA report. |
| Radiation Safety and Compliance | Ensuring the installed system complies with all local, national, and international radiation safety regulations. | Verification of radiation shielding adequacy, performance of radiation output measurements, adherence to ALARA principles, provision of radiation safety documentation, final safety inspection sign-off. |
| System Testing and Validation | Comprehensive testing of all system functionalities to ensure proper operation. | End-to-end testing of image acquisition workflow, post-processing functions, PACS/HIS integration, printing and storage capabilities, user interface responsiveness, generation of a system validation report. |
| User Training | Training for clinical and technical staff on the operation, basic maintenance, and troubleshooting of the DR system. | Hands-on training sessions, provision of training manuals and documentation, competency assessment of trained personnel. |
| Documentation and Handover | Provision of all necessary documentation for system operation, maintenance, and compliance. | Installation report, calibration certificates, QA/validation reports, user manuals, service manuals, radiation safety compliance documentation, final acceptance sign-off. |
Project Phases and Key Activities
- Phase 1: Planning and Site Assessment
- Phase 2: Pre-Installation Preparation
- Phase 3: System Installation and Integration
- Phase 4: Testing, Calibration, and Quality Assurance
- Phase 5: Training and Handover
- Phase 6: Post-Installation Support
Service Level Agreement For Digital X-ray Installation Service (Fixed Dr)
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Digital X-Ray Installation Service (Fixed DR) provided by [Your Company Name] to [Client Name]. This SLA is an addendum to the Master Service Agreement (MSA) dated [MSA Date].
| Service Level | Response Time (Business Hours) | Resolution Target (Business Hours) | Uptime Guarantee (Post-Installation & Acceptance) |
|---|---|---|---|
| Critical Incident | 2 Business Hours | 8 Business Hours | 99.5% (Monthly) |
| Non-Critical Incident | 4 Business Hours | 24 Business Hours | N/A (Performance monitoring applies) |
Key Service Components and Definitions
- Service: Refers to the installation, configuration, and initial testing of the Fixed Digital Radiography (DR) X-ray system.
- Installation Window: The scheduled period during which the installation is planned to occur, as defined in the Project Schedule.
- Downtime: Any period where the installed Fixed DR system is unavailable or non-functional due to issues directly attributable to the installation process or components provided by [Your Company Name], and not due to client-side infrastructure failures, power outages, or other external factors.
- Critical Incident: An issue that renders the entire Fixed DR system inoperable or significantly impacts its core functionality, preventing its use for diagnostic imaging.
- Non-Critical Incident: An issue that affects a specific feature or performance aspect of the Fixed DR system but does not prevent its overall operation for diagnostic imaging.
- Response Time: The maximum time allowed for [Your Company Name]'s support team to acknowledge and begin working on a reported incident.
- Resolution Time: The maximum time allowed for [Your Company Name] to resolve an incident, aiming to restore service to its expected level.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
Ready when you are
Let's scope your Digital X-Ray Installation Service (Fixed DR) in Ethiopia project in Ethiopia.
OEM Approved
54Regions
Scaling healthcare logistics and technical systems across the entire continent.