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Verified Service Provider in Ethiopia
Oxygen Concentrator Fleet Setup Service (Wards/Clinics) in Ethiopia
Engineering Excellence & Technical Support
Oxygen Concentrator Fleet Setup Service (Wards/Clinics) High-standard technical execution following OEM protocols and local regulatory frameworks.
Robust Network Infrastructure Deployment
Establishes a resilient, high-availability network across wards and clinics for seamless oxygen concentrator data transmission and remote management, ensuring continuous operation and real-time performance monitoring.
Automated Configuration & Calibration
Leverages automated tools for rapid, precise configuration and calibration of oxygen concentrator fleets, minimizing manual intervention, reducing setup time, and guaranteeing optimal device performance from deployment.
Secure Remote Monitoring & Maintenance Platform
Implements a secure, encrypted platform for centralized remote monitoring, diagnostics, and predictive maintenance of all deployed oxygen concentrators, enabling proactive issue resolution and maximizing device uptime.
What Is Oxygen Concentrator Fleet Setup Service (Wards/clinics) In Ethiopia?
The Oxygen Concentrator Fleet Setup Service (Wards/Clinics) in Ethiopia refers to the comprehensive process of establishing, configuring, and preparing a collection of oxygen concentrator units for deployment within healthcare facilities, specifically for use in hospital wards and outpatient clinics. This service ensures that the oxygen supply infrastructure is operational, safe, and meets the specific clinical demands of the designated healthcare settings. It encompasses all technical and logistical aspects from initial assessment and procurement to installation, testing, and user training. The service is critical for ensuring reliable and accessible medical oxygen, a vital therapeutic gas, particularly in resource-limited environments such as Ethiopia.
| Service Component | Description | Target User/Beneficiary |
|---|---|---|
| Needs Assessment & Site Survey | Determining the number and specifications of concentrators required based on ward/clinic patient load and existing infrastructure. | Ministry of Health, Hospital Administrators, Clinical Department Heads |
| Equipment Procurement & Delivery | Acquisition and safe transportation of oxygen concentrators and associated accessories to the healthcare facility. | Procurement Officers, Logistics Teams, Biomedical Engineering Departments |
| Installation & Configuration | Physical setup of concentrators, ensuring correct electrical connections and initial operational parameters. | Biomedical Technicians, Installation Engineers |
| Performance Testing & Validation | Verifying that each unit produces medical-grade oxygen at the specified flow rate and purity. | Quality Assurance Personnel, Biomedical Technicians |
| User Training | Educating healthcare staff on the operation, maintenance, and safe usage of the devices. | Nurses, Doctors, Respiratory Therapists, Biomedical Technicians |
| Post-Installation Support | Providing initial technical assistance and troubleshooting after the fleet is operational. | Biomedical Technicians, Service Providers |
Key Components of the Oxygen Concentrator Fleet Setup Service:
- Needs Assessment: Evaluating the current and projected oxygen requirements of specific wards and clinics, considering patient demographics, common respiratory conditions, and expected patient flow.
- Site Survey and Infrastructure Assessment: Examining the electrical power stability, availability of adequate ventilation, and physical space within the healthcare facility to accommodate the concentrator fleet.
- Equipment Procurement and Logistics: Sourcing, purchasing, and transporting the appropriate oxygen concentrator units, considering flow rates, purity standards (e.g., medical grade), and reliability, along with essential accessories like tubing, cannulas, and humidifiers.
- Installation and Configuration: Physically installing the oxygen concentrators in designated locations, ensuring proper power connections, and configuring settings according to manufacturer specifications and clinical protocols.
- System Integration and Plumbing (if applicable): For larger deployments or where central distribution is considered, this may involve connecting multiple concentrators to a manifold system or a limited distribution network.
- Quality Assurance and Testing: Conducting rigorous performance tests to verify oxygen output purity, flow rate consistency, alarm functionality, and overall operational integrity of each unit and the fleet as a whole.
- Safety Checks and Compliance: Ensuring that all installations adhere to relevant electrical safety standards, fire prevention guidelines, and medical device regulations.
- User Training and Capacity Building: Providing comprehensive training to healthcare professionals (doctors, nurses, biomedical technicians) on the operation, basic maintenance, troubleshooting, and safe use of the oxygen concentrators.
- Documentation and Record Keeping: Creating detailed records of the installed fleet, including serial numbers, maintenance schedules, testing results, and training completion for each unit and user.
- Initial Stocking of Consumables: Ensuring that adequate supplies of disposable items such as oxygen tubing, nasal cannulas, and humidification chambers are available at the point of use.
Who Needs Oxygen Concentrator Fleet Setup Service (Wards/clinics) In Ethiopia?
Establishing a reliable and efficient oxygen concentrator fleet for wards and clinics in Ethiopia is crucial for providing essential respiratory support. This service caters to a diverse range of healthcare facilities and departments that regularly require or anticipate the need for supplemental oxygen. The primary goal is to ensure consistent availability of medical-grade oxygen, reduce reliance on cylinder logistics, and improve patient outcomes.
| Healthcare Facility Type | Primary Need for Oxygen Concentrators | Key Departments Benefiting |
|---|---|---|
| Public Hospitals (Tertiary/Regional/District) | High volume demand, chronic supply chain issues with cylinders, need for decentralized oxygen points. | Emergency, ICU, Internal Medicine, Pediatrics, Surgery, Pulmonary, Maternity |
| Private Hospitals & Clinics | Ensuring premium service, reducing logistical overhead, patient safety, and consistent availability. | Emergency, ICU, Surgery, Internal Medicine, Pediatrics, Maternity |
| Health Centers & Health Posts | Providing basic respiratory support in underserved areas, reducing reliance on infrequent cylinder deliveries, improving primary care capabilities. | Maternal & Child Health, General Outpatient, Emergency Cases |
| Maternal and Child Health Centers | Addressing birth asphyxia, neonatal pneumonia, prematurity, and other critical infant respiratory issues. | Neonatal Unit, Maternity Ward, Pediatrics |
| NGO Healthcare Facilities | Establishing sustainable oxygen solutions in resource-limited settings, supporting outreach programs, and improving remote healthcare. | All departments based on the facility's specialization (e.g., general medicine, maternal health) |
Target Customers & Departments in Ethiopia Requiring Oxygen Concentrator Fleet Setup Service:
- Public Hospitals: Ranging from large tertiary hospitals in major cities to smaller district and regional hospitals serving vast populations. These institutions often face the greatest demand and logistical challenges for oxygen supply.
- Private Hospitals & Clinics: Mid-sized and larger private healthcare providers that aim to offer comprehensive services and ensure uninterrupted oxygen availability for their patients.
- Health Centers & Health Posts: Government-run primary healthcare facilities that are often the first point of contact for many Ethiopians, especially in rural and underserved areas. These facilities may have limited infrastructure and require a simplified and sustainable oxygen solution.
- Maternal and Child Health Centers: Facilities focused on pregnant women, newborns, and children, where oxygen therapy is vital for conditions like birth asphyxia, pneumonia, and prematurity.
- Emergency & Critical Care Units: Departments that handle acute respiratory distress, trauma, and other life-threatening conditions requiring immediate and consistent oxygen supply.
- Surgical Wards & Operating Theaters: Essential for post-operative recovery and during surgical procedures where anesthesia and patient monitoring necessitate reliable oxygen.
- Internal Medicine & Pulmonary Wards: Units treating chronic respiratory diseases such as COPD, asthma, and tuberculosis, as well as acute respiratory infections.
- Pediatric Wards: Catering to children with various respiratory ailments requiring oxygen support.
- Geriatric Wards: Serving elderly patients with age-related respiratory conditions or complications.
- Rehabilitation Centers: Facilities that might require oxygen for patients undergoing physical therapy or recovery from respiratory illnesses.
- NGO-Run Healthcare Facilities: Organizations working to improve healthcare access in Ethiopia, often establishing or supporting clinics and hospitals in challenging environments.
Oxygen Concentrator Fleet Setup Service (Wards/clinics) Process In Ethiopia
This document outlines the workflow for setting up an Oxygen Concentrator Fleet Service for Wards and Clinics in Ethiopia, covering the process from initial inquiry to successful execution. This service aims to ensure a consistent and reliable supply of medical-grade oxygen to healthcare facilities, enhancing patient care and emergency response capabilities.
| Phase | Key Activities | Responsible Party | Deliverables |
|---|---|---|---|
| Initial contact, understanding oxygen requirements, patient load, ward types, power assessment. | Healthcare Facility, Service Provider | Needs assessment report, preliminary site information. |
| Detailed assessment of power, space, ambient conditions, existing infrastructure. | Service Provider (Technical Team) | Detailed site survey report, technical evaluation findings. |
| Recommending concentrator fleet, outlining installation, training, maintenance, costing. | Service Provider | Detailed proposal, comprehensive quotation. |
| Discussing terms, SLAs, payment, responsibilities, finalizing contract. | Service Provider, Healthcare Facility | Signed Service Agreement/Contract. |
| Sourcing, quality checks, transportation, customs clearance of equipment. | Service Provider | Oxygen concentrators and accessories delivered to site. |
| Physical setup, connection, rigorous testing for performance and safety. | Service Provider (Technical Team) | Fully installed and functional oxygen concentrator fleet, commissioning report. |
| Training on operation, maintenance, troubleshooting, safety protocols for facility staff. | Service Provider | Trained facility staff, training materials, user manuals. |
| Formal transfer of equipment and all relevant documentation. | Service Provider | Handover certificate, complete documentation package. |
| Scheduled maintenance, technical support, repairs, spare parts provision. | Service Provider | Maintained and supported oxygen concentrator fleet, service records. |
Oxygen Concentrator Fleet Setup Service Workflow
- Inquiry and Needs Assessment: Healthcare facilities (hospitals, clinics) or their governing bodies initiate contact with the service provider to inquire about oxygen concentrator fleet setup. This stage involves understanding the facility's current oxygen needs, patient demographics, types of wards/clinics to be served, and existing infrastructure. A preliminary assessment of power availability and space for concentrator units is also conducted.
- Site Survey and Technical Evaluation: A detailed site survey is performed by the service provider's technical team. This includes assessing power stability and capacity, ambient conditions (temperature, humidity), potential locations for concentrator units, oxygen tubing pathways, and ventilation requirements. A comprehensive technical evaluation of the facility's existing oxygen infrastructure (if any) is also completed.
- Proposal and Quotation Development: Based on the needs assessment and site survey, a tailored proposal is developed. This proposal details the recommended number and type of oxygen concentrators, supporting equipment (e.g., flow meters, humidifiers, spare parts), installation plan, training modules, maintenance schedule, and warranty information. A detailed quotation outlining all costs is provided to the client.
- Contract Negotiation and Agreement: Upon client approval of the proposal and quotation, contract negotiations commence. This stage covers terms of service, payment schedules, delivery timelines, responsibilities of both parties, service level agreements (SLAs), and any specific customization requirements. A formal agreement is signed by both the service provider and the healthcare facility.
- Procurement and Logistics: The service provider procures the agreed-upon oxygen concentrators and associated equipment. This involves sourcing from reputable manufacturers, quality control checks, and managing transportation and customs clearance (if applicable) to the designated delivery point in Ethiopia.
- Installation and Commissioning: The technical team installs the oxygen concentrators and all associated equipment at the healthcare facility according to the approved installation plan. This includes connecting to power sources, setting up oxygen delivery lines, and ensuring proper ventilation. Commissioning involves rigorous testing to verify that each concentrator unit meets performance specifications and delivers oxygen at the required purity and flow rates.
- Staff Training: Comprehensive training sessions are conducted for the facility's clinical and technical staff. This training covers the operation of the oxygen concentrators, routine maintenance procedures, troubleshooting common issues, oxygen safety protocols, and emergency procedures related to oxygen supply. Training materials and user manuals are provided.
- Handover and Documentation: Upon successful installation, commissioning, and training, the oxygen concentrator fleet is formally handed over to the healthcare facility. All relevant documentation, including user manuals, maintenance logs, warranty certificates, and service reports, are provided to the client.
- Ongoing Maintenance and Support: The service provider offers ongoing maintenance and support as per the agreed-upon service level agreement (SLA). This typically includes scheduled preventative maintenance, on-demand technical support, emergency repairs, and provision of spare parts to ensure the continued optimal functioning of the oxygen concentrator fleet.
Oxygen Concentrator Fleet Setup Service (Wards/clinics) Cost In Ethiopia
The cost of setting up an oxygen concentrator fleet for wards and clinics in Ethiopia can vary significantly due to a multitude of factors. These factors influence both the initial procurement of the concentrators and the associated infrastructure and operational setup. When considering this service, it's crucial to understand these elements to accurately budget and anticipate expenses. The pricing is typically presented in Ethiopian Birr (ETB).
| Service Component | Estimated Cost Range (ETB) | Notes |
|---|---|---|
| 5 LPM Oxygen Concentrator (Per Unit) | 40,000 - 100,000+ | Varies by brand, features, and import status. |
| 10 LPM Oxygen Concentrator (Per Unit) | 70,000 - 150,000+ | Higher flow rates are generally more expensive. |
| Installation Kit (Tubing, Connectors, Humidifier - per bed) | 2,000 - 5,000 | Depends on the quality and quantity of consumables. |
| Site Assessment and Consultation | 5,000 - 15,000 | May be waived if a significant purchase is made. |
| Basic Training (Per group of staff) | 10,000 - 30,000 | Covers operation, basic maintenance, and troubleshooting. |
| Annual Maintenance Contract (Per unit) | 5,000 - 15,000 | Covers routine servicing and potentially a limited number of repairs. |
| Transportation (Variable, per trip) | 5,000 - 50,000+ | Highly dependent on distance and accessibility. |
| Import Duties and Taxes (Approximate % of CIF value) | 15% - 30% | Subject to government regulations and product classification. |
| Backup Generator (if required, for a small clinic) | 100,000 - 300,000+ | Essential for consistent power supply, cost varies greatly with capacity. |
Key Pricing Factors for Oxygen Concentrator Fleet Setup in Ethiopia
- {"title":"Number and Type of Oxygen Concentrators","description":"The most significant cost driver is the quantity and specifications of the concentrators. Factors include: \n* Flow Rate: Higher flow rates (e.g., 5 LPM, 10 LPM) are generally more expensive. \n* Concentration Purity: Medical-grade oxygen purity (typically 90% or higher) is essential and impacts cost.\n* Brand and Model: Reputable international brands often come with a higher price tag compared to lesser-known or locally assembled options.\n* Technology: Newer, more advanced models with features like continuous monitoring or lower power consumption may be more costly."}
- {"title":"Procurement Method and Import Duties","description":"Whether concentrators are purchased directly from local distributors, imported directly by the healthcare facility, or procured through government tenders can affect pricing. Import duties, taxes, and customs clearance fees add to the overall cost of imported equipment."}
- {"title":"Installation and Infrastructure Requirements","description":"This includes the cost of:\n* Oxygen Tubing and Connectors: Sufficient lengths and durable materials are needed to reach patient beds.\n* Humidification Systems: Essential for patient comfort and to prevent drying of respiratory passages.\n* Medical Gas Manifolds (if applicable): For connecting multiple concentrators or integrating with existing systems.\n* Power Supply and Electrical Infrastructure: Ensuring stable and reliable power, potentially including backup generators or surge protectors."}
- {"title":"Training and Capacity Building","description":"Healthcare professionals (doctors, nurses, technicians) require training on the proper operation, maintenance, and troubleshooting of the oxygen concentrators. This cost can include trainer fees, materials, and staff time."}
- {"title":"Maintenance and Servicing Contracts","description":"Long-term operational costs are influenced by maintenance agreements. These can cover:\n* Routine Servicing: Scheduled checks and filter replacements.\n* Repairs and Spare Parts: Availability and cost of genuine spare parts."}
- {"title":"Logistics and Transportation","description":"The cost of transporting the concentrators and associated equipment from the point of purchase to the clinic or ward locations, especially in remote areas, needs to be factored in."}
- {"title":"Site Assessment and Consultation","description":"Some service providers may charge for initial site assessments to determine the specific needs and optimal placement of the concentrators."}
- {"title":"Warranty and Guarantees","description":"The duration and scope of the warranty provided by the supplier can influence the initial price. Longer or more comprehensive warranties may command a premium."}
Affordable Oxygen Concentrator Fleet Setup Service (Wards/clinics) Options
Our Affordable Oxygen Concentrator Fleet Setup Service is designed to equip wards and clinics with essential medical equipment efficiently and cost-effectively. We understand the critical need for reliable oxygen supply and offer flexible solutions to meet varying budgetary and operational demands. Our service includes procurement, installation, training, and ongoing maintenance support.
| Cost-Saving Strategy | Description | Benefit |
|---|---|---|
| Bulk Purchasing Discounts | Acquire a larger fleet of concentrators at a reduced per-unit cost. | Significant upfront savings on equipment acquisition. |
| Leasing Options | Instead of purchasing outright, lease concentrators with flexible payment plans. | Lower initial capital outlay, predictable monthly expenses, and easier fleet upgrades. |
| Refurbished Equipment Program | Option to include certified, high-quality refurbished concentrators in your fleet. | Substantial cost reduction compared to new units, with performance guarantees. |
| Preventative Maintenance Plans | Scheduled servicing to minimize unexpected breakdowns and extend equipment lifespan. | Reduces costly emergency repairs and ensures continuous availability. |
| Bundled Training & Support | Integrate staff training and ongoing technical support into the setup package. | Avoids separate training costs and ensures immediate troubleshooting, saving valuable staff time. |
| Energy-Efficient Models | Select concentrators with lower power consumption. | Reduces electricity bills over the operational life of the equipment. |
Value Bundles for Oxygen Concentrator Fleet Setup
- {"title":"Basic Setup Bundle","description":"Ideal for smaller clinics or wards with moderate oxygen needs. Includes essential concentrators, basic training, and standard warranty support."}
- {"title":"Standard Care Bundle","description":"A balanced option for busy wards and clinics. Features a larger fleet of concentrators, comprehensive training, preventative maintenance checks, and extended warranty."}
- {"title":"Premium Wellness Bundle","description":"For high-demand facilities requiring top-tier reliability and performance. Includes advanced concentrator models, on-site technical support, priority service, and customized training programs."}
- {"title":"Customizable Solutions","description":"We can tailor any bundle to your specific patient volume, space constraints, and budget. Contact us for a personalized assessment."}
Verified Providers In Ethiopia
In Ethiopia's evolving healthcare landscape, identifying reliable and accredited healthcare providers is paramount for individuals seeking quality medical services. Franance Health stands out as a beacon of trust, distinguished by its rigorous credentialing processes and unwavering commitment to patient well-being. This document outlines why Franance Health's verified providers represent the best choice for healthcare needs in Ethiopia.
| Provider Type | Key Verification Criteria | Benefits for Patients |
|---|---|---|
| Hospitals & Clinics | Accreditation by Ethiopian Ministry of Health, adherence to international facility standards, qualified medical staff, advanced equipment, robust patient safety protocols. | Access to comprehensive medical services, specialized treatments, emergency care, and state-of-the-art facilities. |
| Specialist Doctors | Valid medical license, board certification in their specialty, extensive clinical experience, continuous medical education, ethical practice record. | Expert diagnosis and treatment for specific medical conditions, personalized care plans, and access to advanced medical knowledge. |
| Diagnostic Centers | Licensed facilities, qualified technicians and radiologists, calibrated and maintained equipment, adherence to quality control measures, accurate and timely reporting. | Reliable and precise diagnostic results essential for effective treatment planning and monitoring. |
| Pharmacies | Registered with regulatory bodies, licensed pharmacists, secure storage of medications, quality assurance of pharmaceutical products, adherence to dispensing regulations. | Access to safe, genuine, and appropriately dispensed medications. |
Why Franance Health is the Top Choice for Verified Healthcare in Ethiopia
- Uncompromising Quality Standards: Franance Health adheres to stringent criteria for all its affiliated healthcare providers, ensuring they meet and exceed national and international benchmarks for medical expertise and patient care.
- Rigorous Verification Process: Every provider undergoes a comprehensive vetting process that includes verification of licenses, certifications, educational backgrounds, and professional experience. This guarantees that patients are treated by qualified and competent medical professionals.
- Commitment to Patient Safety: Patient safety is at the core of Franance Health's mission. Verified providers are committed to upholding the highest standards of medical ethics, infection control, and evidence-based practices.
- Access to Specialized Care: Franance Health's network comprises a diverse range of specialists, enabling patients to access a broad spectrum of medical services, from primary care to complex surgical interventions, all from trusted professionals.
- Transparent and Reliable Information: We provide clear and accessible information about our verified providers, including their specialties, qualifications, and patient reviews, empowering patients to make informed decisions about their healthcare.
- Streamlined Access to Care: Through our platform, patients can easily find and connect with verified healthcare providers, reducing the complexities often associated with navigating the healthcare system.
- Continuous Improvement and Evaluation: Franance Health regularly monitors and evaluates the performance of its network providers, ensuring ongoing adherence to quality standards and fostering a culture of continuous improvement.
Scope Of Work For Oxygen Concentrator Fleet Setup Service (Wards/clinics)
This Scope of Work (SOW) outlines the services required for the setup and initial configuration of an oxygen concentrator fleet intended for use in hospital wards and clinic settings. The objective is to ensure reliable and efficient oxygen delivery to patients requiring supplemental oxygen therapy. This SOW details the technical deliverables, standard specifications for the equipment and installation, and the processes involved in the successful deployment of the oxygen concentrator fleet.
| Phase | Activity | Deliverable(s) | Standard Specifications/Requirements |
|---|---|---|---|
| Needs Assessment & Site Survey | Site Assessment Report | Identification of optimal placement locations, power availability, ventilation, and proximity to patient beds. Assessment of existing infrastructure and potential challenges. |
| Oxygen Concentrator Fleet Sizing & Configuration | Proposed Fleet Configuration | Recommendation on the number and type of oxygen concentrators based on patient volume, flow rate requirements (liters per minute - LPM), and anticipated usage patterns. Consideration for redundancy and backup systems. |
| Procurement of Oxygen Concentrators | Delivered Oxygen Concentrators | Compliance with specified technical specifications (see below). Inclusion of all necessary accessories (cannulas, tubing, humidifiers, filters). |
| Delivery to Site | Received Equipment | Secure and safe transportation of all equipment to the designated wards/clinics. Packaging intact and free from damage. |
| Physical Installation & Placement | Installed Concentrators | Units placed in pre-approved locations. Secure mounting where applicable. Adequate ventilation around units. |
| Electrical Connection & Safety Checks | Functioning Power Supply | Connection to appropriate power outlets. Verification of stable voltage and earthing. Safety checks to prevent electrical hazards. |
| Flow Rate & Purity Calibration | Calibrated Flow Rate and Purity Readings | Verification and adjustment of oxygen flow rates to meet clinical requirements. Measurement of oxygen purity (typically >= 90%). |
| Humidification Setup | Functional Humidification Systems | Proper setup and connection of sterile water reservoirs for humidification, where applicable. |
| Initial Testing & Performance Verification | Test Run Report | Operation of each concentrator for a defined period to confirm stable performance, alarm functions, and sound levels. |
| User Training | Trained Personnel | Training sessions for clinical staff (nurses, physicians) on operation, basic troubleshooting, alarm interpretation, filter replacement, and cleaning procedures. Training materials provided. |
| Maintenance Guidelines | Maintenance Schedule & Guidelines | Provision of recommended preventive maintenance schedules, cleaning protocols, and guidance on routine checks. |
| Documentation & Handover | Completion Certificate & Project Report | Formal handover of the installed fleet. Provision of user manuals, warranty information, and a project completion report. |
Key Objectives
- To ensure the procurement and installation of high-quality, reliable oxygen concentrators.
- To establish a functional and safe oxygen supply system within designated wards and clinics.
- To provide necessary training to relevant personnel for the operation and basic maintenance of the concentrators.
- To define clear technical specifications and deliverables for the service provider.
Service Level Agreement For Oxygen Concentrator Fleet Setup Service (Wards/clinics)
This Service Level Agreement (SLA) outlines the terms and conditions for the setup and maintenance of the Oxygen Concentrator Fleet Service provided to Wards and Clinics. It defines the responsibilities of both the Service Provider and the Client, with a focus on response times for critical issues and guaranteed uptime for the oxygen concentrator units.
| Service Element | Service Level Objective (SLO) | Measurement |
|---|---|---|
| Critical Issue Response Time (On-site) | 2 Hours | Time from confirmed report of a Critical Issue to on-site technician arrival. |
| Critical Issue Resolution Time (On-site) | 6 Hours | Time from confirmed report of a Critical Issue to restoration of full functionality. May be extended by mutual agreement if parts are not immediately available. |
| Non-Critical Issue Response Time (Remote Support/Scheduling) | 4 Business Hours | Time from confirmed report of a Non-Critical Issue to initial remote troubleshooting or scheduling of on-site service. |
| Non-Critical Issue Resolution Time (On-site/Remote) | 48 Business Hours | Time from confirmed report of a Non-Critical Issue to resolution. Priority given to issues impacting multiple units. |
| Scheduled Preventive Maintenance (PM) | As per manufacturer recommendations and Client schedule | Adherence to a proactive maintenance schedule to minimize downtime. |
| Uptime Guarantee (Fleet-wide) | 98.5% | Calculated monthly, excluding scheduled preventive maintenance and force majeure events. |
| Reporting and Notifications | Immediate notification of critical failures, weekly summary reports. | Service Provider shall notify the Client immediately upon detection of a critical failure and provide a weekly report detailing fleet status, issues addressed, and uptime. |
Key Definitions
- Oxygen Concentrator Unit: A medical device designed to deliver oxygen therapy by concentrating the oxygen from ambient air.
- Oxygen Concentrator Fleet: A collection of oxygen concentrator units deployed within a ward or clinic.
- Critical Issue: Any malfunction or failure of an oxygen concentrator unit that renders it inoperable and directly impacts patient oxygen therapy, or a malfunction of the primary power supply that affects multiple units.
- Non-Critical Issue: Any minor malfunction, performance degradation, or required preventive maintenance that does not immediately compromise patient care.
- Response Time: The maximum time allowed for the Service Provider to acknowledge and begin addressing a reported issue.
- Resolution Time: The maximum time allowed for the Service Provider to resolve a reported issue and restore the oxygen concentrator unit(s) to full operational status.
- Uptime Guarantee: The minimum percentage of time that all deployed oxygen concentrator units are expected to be fully operational and available for use.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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