Verified Service Provider in Eswatini
HL7 Interface Coordination Service in Eswatini
Engineering Excellence & Technical Support
HL7 Interface Coordination Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Unified HL7 Data Exchange Platform
Establishes a robust, centralized HL7 interface coordination service enabling seamless data flow between disparate healthcare systems across Eswatini. This ensures critical patient information is accessible and actionable for improved clinical decision-making and public health monitoring.
Secure & Compliant Data Transmission
Implements industry-leading security protocols and adheres to Eswatini's data privacy regulations to guarantee the confidentiality, integrity, and availability of sensitive health data. Our service provides secure HL7 messaging, mitigating risks and building trust in the national digital health infrastructure.
Real-time Health Data Analytics Readiness
Facilitates the aggregation and standardization of HL7 messages, paving the way for advanced real-time health data analytics. This empowers Eswatini's Ministry of Health to gain deeper insights into disease trends, resource allocation, and population health outcomes for evidence-based policy development.
What Is Hl7 Interface Coordination Service In Eswatini?
HL7 Interface Coordination Service in Eswatini refers to the comprehensive management and orchestration of health information exchange (HIE) utilizing the Health Level Seven (HL7) standards within the Kingdom of Eswatini's healthcare ecosystem. This service is critical for enabling interoperability between disparate health information systems (HIS), ensuring seamless and secure data flow for improved patient care, public health surveillance, and administrative efficiency. It encompasses the design, implementation, monitoring, and maintenance of HL7 interfaces, acting as a central point of coordination to facilitate communication and data standardization across various healthcare facilities and national health platforms.
| Stakeholder/Entity | Reason for Needing HL7 Interface Coordination Service | Typical Use Cases |
|---|---|---|
| Hospitals and Clinics (Public & Private) | To enable seamless data exchange with national health registries, laboratories, pharmacies, and other healthcare providers for comprehensive patient care continuity, billing, and reporting. | Patient registration and demographic updates across systems, sending laboratory test orders and receiving results, transferring patient clinical summaries (e.g., discharge summaries), reporting of specific diseases for surveillance. |
| National Health Information Systems (e.g., Ministry of Health) | To aggregate health data from various sources for public health surveillance, disease outbreak detection, policy formulation, resource allocation, and national health reporting. | Real-time collection of anonymized patient data for epidemiological studies, monitoring vaccination campaigns, tracking the prevalence of chronic diseases, generating national health statistics. |
| Laboratory Service Providers | To transmit test results electronically to ordering clinicians and healthcare facilities, improving turnaround times and reducing manual data entry errors. | Sending microbiology, chemistry, and hematology results to EHRs, receiving new test orders from different facilities, updating the status of laboratory tests. |
| Pharmacy Systems | To enable electronic prescription fulfillment, medication reconciliation, and inventory management by integrating with EHRs and dispensing systems. | Receiving electronic prescriptions from clinicians, verifying patient medication history, transmitting dispensing records for billing and reporting. |
| Health Information System (HIS) Vendors | To ensure their systems can communicate with other HIS and national platforms, meeting interoperability requirements and facilitating adoption within Eswatini. | Developing HL7 interfaces for their EHR, LIS, or RIS products, testing their systems against national HIE standards, providing technical support for interface implementation. |
| Health Insurance Providers | To facilitate automated claims processing and verification by receiving patient encounter data and billing information electronically. | Receiving electronic superbills, verifying patient eligibility and coverage, processing pre-authorization requests. |
Key Components of HL7 Interface Coordination Service
- Interface Design and Development: Architecting and building HL7-compliant interfaces (e.g., HL7 v2.x, FHIR) for various HIS modules (e.g., Electronic Health Records (EHRs), Laboratory Information Systems (LIS), Radiology Information Systems (RIS), Pharmacy Systems).
- Data Mapping and Transformation: Defining and implementing rules for mapping data elements between different HIS, ensuring semantic consistency and adherence to Eswatini's national data standards. This involves transforming data into HL7 compliant message formats.
- Message Routing and Transmission: Establishing mechanisms for securely routing HL7 messages between source and destination systems, utilizing appropriate transport protocols (e.g., TCP/IP, MLLP, FHIR APIs).
- Interface Monitoring and Auditing: Implementing tools and procedures to continuously monitor the performance, availability, and data integrity of all HL7 interfaces. This includes logging message traffic for auditing and troubleshooting purposes.
- Error Handling and Reconciliation: Developing strategies for detecting, reporting, and resolving interface errors, ensuring data completeness and accuracy through reconciliation processes.
- Security and Access Control: Implementing robust security measures to protect sensitive health information during transit and at rest, adhering to national data privacy regulations. This includes authentication, authorization, and encryption.
- Standardization and Governance: Promoting and enforcing adherence to HL7 standards and Eswatini's national health informatics policies to ensure interoperability and data quality across the healthcare sector.
- Training and Support: Providing technical expertise and support to healthcare facilities and HIS vendors regarding HL7 interface implementation and maintenance.
- Integration with National Health Platforms: Facilitating the integration of HIS from various facilities with national health information exchange platforms (e.g., for disease surveillance, health management information systems).
Who Needs Hl7 Interface Coordination Service In Eswatini?
In Eswatini's evolving healthcare landscape, robust interoperability between disparate health information systems is crucial for improving patient care, operational efficiency, and public health reporting. HL7 (Health Level Seven) interface coordination services play a vital role in enabling this seamless data exchange. These services are essential for ensuring that patient data, laboratory results, medication orders, and other critical information can be reliably and securely transmitted between different healthcare applications and institutions within the country. Without proper coordination, data silos emerge, leading to fragmented patient records, duplicated tests, delayed diagnoses, and inefficient resource allocation.
| Target Customer/Department | Key Needs & Benefits of HL7 Interface Coordination | Examples of Systems Involved |
|---|---|---|
| Hospitals (Public & Private) | Integrating Electronic Health Records (EHRs) with Picture Archiving and Communication Systems (PACS), Laboratory Information Systems (LIS), and Pharmacy Management Systems. Facilitating patient admissions, transfers, and discharges across departments. Improving billing and revenue cycle management. Enabling remote consultations and telemedicine services. Supporting clinical decision support systems. | Hospital Information Systems (HIS), EHRs, LIS, PACS, Pharmacy Systems, Billing Systems, Telemedicine Platforms. |
| Ministry of Health (MoH) & Public Health Agencies | Consolidating and analyzing health data for disease surveillance, outbreak management, and policy development. Tracking patient populations and health trends. Ensuring efficient allocation of resources. Facilitating national health reporting requirements. Supporting public health programs (e.g., immunization registries, HIV/AIDS monitoring). | National Health Information Systems (NHIS), Surveillance Systems, Reporting Dashboards, District Health Information Software (DHIS2). |
| Diagnostic Laboratories | Seamlessly transmitting test orders from healthcare providers to the lab and sending back results electronically. Reducing manual data entry errors and turnaround times. Improving lab workflow efficiency. Integrating with LIS and hospital systems. | Laboratory Information Systems (LIS), Analyzer Software, EHRs, HIS. |
| Pharmacies | Receiving electronic prescriptions from prescribers. Managing medication inventory and dispensing. Tracking medication adherence and adverse drug events. Integrating with patient medication records. | Pharmacy Management Systems, EHRs, HIS. |
| Healthcare Information System Vendors | Ensuring their systems can communicate with other healthcare applications within Eswatini. Providing interoperability solutions to their clients. Meeting national data exchange standards and regulations. | Various EHR, HIS, LIS, PACS, and specialized healthcare software. |
| Research Institutions | Accessing de-identified or anonymized patient data for epidemiological studies and clinical research. Facilitating multi-site research collaborations. | Research Databases, EHRs, NHIS. |
Who Needs HL7 Interface Coordination Service in Eswatini?
- Healthcare Providers (Hospitals, Clinics, Health Centers)
- Public Health Agencies
- Diagnostic Laboratories
- Pharmacies
- Ministry of Health and other government entities
- Healthcare Information System Vendors
- Research Institutions
Hl7 Interface Coordination Service Process In Eswatini
The HL7 Interface Coordination Service in Eswatini aims to facilitate seamless data exchange between healthcare facilities and the national health information system. This process ensures that patient data, operational information, and vital statistics are accurately and efficiently transmitted. The workflow, from initial inquiry to the successful execution of an HL7 interface, is a multi-stage process involving various stakeholders.
| Stage | Description | Key Activities | Stakeholders Involved | Deliverables/Outcomes |
|---|---|---|---|---|
| The process begins when a healthcare facility or relevant entity expresses a need for an HL7 interface or wishes to connect to the national health information system. | Contacting the Ministry of Health/relevant IT department, expressing the need, understanding the existing infrastructure and data flow requirements. | Healthcare Facility Representative, Ministry of Health (MoH) IT Department/HL7 Coordinator | Acknowledgement of inquiry, preliminary understanding of the facility's needs and technical capabilities. |
| Detailed understanding of the data to be exchanged, the systems involved, and the specific integration needs. | Conducting site visits (if necessary), interviewing key personnel (clinicians, administrators, IT staff), documenting data fields, message types (e.g., ADT, ORU, ORM), and desired data flow direction. | MoH IT Department/HL7 Coordinator, Facility IT Staff, Clinical Staff, Data Managers | Detailed Requirements Document, Data Mapping Specifications, Use Case Scenarios. |
| Defining the technical architecture and specifications for the HL7 interface. | Designing the message structure, defining segment usage, specifying communication protocols (e.g., MLLP, HL7 over HTTP/S), security considerations, error handling mechanisms, and defining the interface endpoints. | MoH IT Department/HL7 Coordinator, System Vendor Representatives (if applicable), Network Engineers | Interface Design Document, Technical Specifications, Data Transformation Rules. |
| Building and configuring the HL7 interface based on the approved design specifications. | Developing or acquiring HL7 interface engines/middleware, configuring message parsers and builders, setting up data transformation rules, and establishing communication channels. | MoH IT Department/HL7 Coordinator, Interface Developers, System Vendors | Configured HL7 Interface Engine/Middleware, Developed Custom Code (if required). |
| Thorough testing to ensure the interface functions as expected and data integrity is maintained. | Unit testing of individual components, integration testing between systems, user acceptance testing (UAT) with simulated or actual data, validation of data accuracy, completeness, and timeliness. | MoH IT Department/HL7 Coordinator, Facility IT Staff, Clinical Staff, Data Managers, Testers | Test Plan, Test Cases, Test Results Report, UAT Sign-off. |
| Implementing the tested and validated HL7 interface into the production environment. | Scheduling downtime (if necessary), deploying the interface to the production servers, performing final configuration checks, and initiating live data flow. | MoH IT Department/HL7 Coordinator, Facility IT Staff, System Administrators | Live HL7 Interface, Successful initial data transmission. |
| Ongoing oversight of the interface to ensure continued optimal performance and address any issues. | Setting up monitoring tools to track interface activity, error logs, and performance metrics; responding to alerts and resolving issues; performing regular maintenance and updates; providing ongoing support. | MoH IT Department/HL7 Coordinator, Facility IT Staff, Support Team | Operational HL7 Interface, Performance Reports, Resolved Issues Log, Updated Documentation. |
HL7 Interface Coordination Service Workflow in Eswatini
- Inquiry and Initial Assessment
- Requirements Gathering and Analysis
- Interface Design and Specification
- Development and Configuration
- Testing and Validation
- Deployment and Go-Live
- Monitoring and Maintenance
Hl7 Interface Coordination Service Cost In Eswatini
The cost of HL7 interface coordination services in Eswatini is influenced by several key factors. These factors collectively determine the overall pricing and the range within which services are typically offered. Understanding these elements is crucial for healthcare organizations in Eswatini seeking to implement or optimize their HL7 interfaces for seamless data exchange with other healthcare systems.
| Service Component/Complexity | Estimated Price Range (SZL) |
|---|---|
| Basic HL7 Interface Setup (e.g., one-way ADT feed) | SZL 8,000 - SZL 20,000 |
| Standard HL7 Interface Development (e.g., two-way ORU/ORM integration) | SZL 20,000 - SZL 50,000 |
| Complex Multi-System Integration (multiple HL7 versions, custom transformations) | SZL 50,000 - SZL 150,000+ |
| Project Management & Consultancy (per day) | SZL 1,500 - SZL 3,000 |
| Ongoing Support & Maintenance (monthly retainer, percentage of project cost) | SZL 2,000 - SZL 10,000+ (or 5-15% of initial project cost) |
| Custom Development/Mapping (per hour) | SZL 600 - SZL 1,200 |
Key Pricing Factors for HL7 Interface Coordination Services in Eswatini
- Complexity of Integration: The number of systems to be integrated, the data models involved, and the intricacy of the data flow significantly impact cost. Integrating multiple disparate systems with varying HL7 versions and message types will be more expensive than a simple point-to-point integration.
- Scope of Work: This includes the initial setup, configuration, testing, ongoing maintenance, and support. A comprehensive service package covering all these aspects will naturally command a higher price than a project focused solely on initial interface development.
- Customization Requirements: Standard HL7 interfaces might require minimal customization. However, if specific business rules or unique data transformations are needed, the development and testing effort increases, leading to higher costs.
- Volume and Frequency of Data Exchange: The amount of data being transmitted and how often it's exchanged can influence the resources and infrastructure required, potentially affecting costs, especially for ongoing maintenance and monitoring.
- Vendor Expertise and Reputation: Established HL7 integration providers with a proven track record and specialized expertise in the Eswatini healthcare landscape may charge a premium for their services. Smaller or newer vendors might offer more competitive pricing.
- Technology Stack: The specific technologies used by the client (e.g., EMR/EHR systems, middleware platforms) and the vendor can also play a role. Compatibility and integration efforts with existing infrastructure need to be considered.
- Project Timeline and Urgency: Expedited projects or those with tight deadlines may incur additional charges due to the need for rapid resource allocation and focused effort.
- Ongoing Support and Maintenance: Post-implementation support, including troubleshooting, updates, and performance monitoring, is a significant cost factor. Service Level Agreements (SLAs) for uptime and response times will also affect pricing.
- Local Regulatory Compliance: Ensuring interfaces comply with any specific data privacy and security regulations in Eswatini can add to the complexity and cost of development and validation.
- Training and Knowledge Transfer: The level of training provided to the client's IT staff on managing and monitoring the interfaces contributes to the overall service cost.
Affordable Hl7 Interface Coordination Service Options
Navigating the complexities of HL7 interface coordination can be a significant undertaking for healthcare organizations. Finding affordable services that ensure seamless data exchange is crucial for operational efficiency and patient care. This guide explores various cost-effective options and strategies to manage HL7 interface coordination without breaking the bank.
Value Bundles in HL7 Interface Coordination
Value bundles are designed to offer comprehensive solutions at a potentially lower combined cost than purchasing individual services. For HL7 interface coordination, these bundles often include a combination of the following:
- Interface Development & Implementation: Designing, building, and deploying HL7 interfaces between disparate healthcare systems (e.g., EHR, LIS, RIS, PACS, billing systems).
- Interface Monitoring & Maintenance: Ongoing support to ensure interfaces are functioning correctly, troubleshooting errors, and performing routine updates.
- Data Mapping & Transformation: Converting data from one HL7 format or standard to another to ensure compatibility between systems.
- Testing & Validation: Rigorous testing to confirm data integrity and accuracy throughout the exchange process.
- Documentation & Training: Providing clear documentation and training for your IT staff to manage and understand the interfaces.
- Security & Compliance: Ensuring interfaces adhere to HIPAA and other relevant healthcare data security regulations.
Opting for a bundle can streamline project management, reduce vendor management overhead, and often comes with preferential pricing. These packages are typically structured around the complexity and volume of interfaces required.
| Service Component | Standard Pricing Model | Value Bundle Benefit | Potential Cost Saving Strategy |
|---|---|---|---|
| Interface Development | Per interface, hourly rate | Included in package, potentially fixed project cost | Phased implementation, open-source tools |
| Monitoring & Maintenance | Monthly retainer, hourly support | Included support hours, proactive monitoring | Managed services, leveraging existing tools |
| Data Mapping | Hourly rate, per mapping rule | Defined mapping scope within bundle | Standardization, template mapping |
| Testing & Validation | Hourly rate, dedicated testing phase | Integrated testing within project scope | Automated testing scripts |
| Documentation & Training | Separate project cost, hourly | Standard documentation package included | Internal knowledge transfer, clear guides |
Cost-Saving Strategies for HL7 Interface Coordination
- Phased Implementation: Instead of tackling all interfaces at once, prioritize critical workflows and implement interfaces in phases. This allows for budget allocation and learning from early stages.
- Leverage Existing Infrastructure: Assess if your current middleware or integration engine can be optimized or extended to support new interfaces, rather than investing in entirely new solutions.
- Open-Source Solutions: Explore open-source HL7 integration engines and tools. While they may require more internal expertise for setup and maintenance, they can significantly reduce software licensing costs.
- Remote or Offshore Development Teams: For certain development and testing tasks, consider engaging with reputable remote or offshore development teams. Ensure strong project management and communication protocols are in place.
- Managed Services vs. In-House: Evaluate the total cost of ownership. Sometimes, a fully managed service for interface coordination can be more cost-effective than building and maintaining an in-house team with specialized skills.
- Standardization: Whenever possible, standardize on common HL7 message types and segments across your organization. This reduces the complexity of mapping and transformation.
- Negotiate Long-Term Contracts: If you find a service provider that meets your needs, negotiate longer-term contracts, which often come with discounted rates.
- Consolidate Vendors: Where feasible, try to consolidate your HL7 interface needs with fewer vendors to benefit from volume discounts and simplified relationship management.
- Cloud-Based Integration Platforms: Consider cloud-based integration platforms (iPaaS) that offer HL7 capabilities. These can provide scalability and reduce the need for on-premises hardware and maintenance.
Verified Providers In Eswatini
Navigating healthcare in Eswatini requires confidence in the providers you choose. Verified providers offer a crucial layer of assurance, ensuring you receive quality care from reputable professionals and institutions. Franance Health stands out as a leading example of such a verified provider, embodying a commitment to excellence and patient well-being. Their stringent credentialing processes, adherence to international best practices, and dedication to ongoing professional development make them a trusted partner in your health journey.
| Aspect | Franance Health's Commitment | Benefit to Patients |
|---|---|---|
| Provider Verification | Meticulous vetting of medical licenses, certifications, and experience. | Ensures care is delivered by qualified and legitimate healthcare professionals. |
| Quality of Care Standards | Adherence to national and international best practices in healthcare. | Minimizes risks and maximizes treatment effectiveness and patient outcomes. |
| Professional Development | Encourages and supports continuous learning and skill enhancement for practitioners. | Guarantees patients benefit from the latest medical knowledge and techniques. |
| Patient Trust and Confidence | Transparent operations and a focus on patient rights and well-being. | Provides peace of mind and a secure healthcare experience. |
Why Franance Health Represents the Best Choice for Verified Healthcare in Eswatini:
- Rigorous Credentialing and Verification: Franance Health employs a multi-faceted verification process for all its healthcare professionals. This includes thorough background checks, verification of medical licenses and certifications, and assessment of their clinical experience and qualifications.
- Commitment to Quality and Safety: The organization prioritizes patient safety and quality of care above all else. They adhere to strict protocols and guidelines to ensure that all treatments and services meet the highest standards.
- Experienced and Skilled Professionals: Franance Health partners with a network of highly qualified and experienced doctors, nurses, and allied health professionals who are experts in their respective fields.
- Patient-Centric Approach: Their services are designed with the patient at the forefront. This means personalized care plans, clear communication, and a focus on patient comfort and satisfaction.
- Access to Advanced Medical Resources: While specific details vary by service, Franance Health aims to facilitate access to necessary medical resources, ensuring patients receive comprehensive and effective treatment.
- Ethical Practices and Transparency: Franance Health operates with a strong commitment to ethical medical practices and transparency in all its dealings, fostering trust and accountability.
Scope Of Work For Hl7 Interface Coordination Service
This Scope of Work (SOW) outlines the services to be provided for HL7 Interface Coordination. The objective is to ensure seamless and accurate data exchange between disparate healthcare systems using HL7 standards. This document details the technical deliverables and the standard specifications that will govern the implementation.
| Deliverable | Description | Standard Specification Reference | Acceptance Criteria |
|---|---|---|---|
| HL7 Interface Design Document | Detailed specification of each interface, including message types, segments, fields, and data mapping. | HL7 v2.x Implementation Guides, FHIR Resource Specifications, specific project requirements. | Approved by all stakeholders; clearly defines data flow and transformations. |
| HL7 Interface Implementation | Development and configuration of the HL7 interfaces based on the approved design document. | HL7 v2.x Message Structure, FHIR API Specifications, relevant middleware capabilities. | Successful transmission and reception of test messages; data validation confirms accuracy. |
| Interface Testing Plan & Execution | Comprehensive test cases covering various scenarios, including positive, negative, and edge cases. | HL7 v2.x Conformance Testing, FHIR Conformance Testing, UAT protocols. | All critical test cases pass; documented results provided. |
| Interface Deployment Plan | Step-by-step plan for deploying interfaces into production environments, including rollback procedures. | Change management policies, operational readiness checklists. | Approved by IT operations; minimal disruption to existing systems. |
| Interface Monitoring & Alerting Configuration | Setup of systems to monitor interface performance, identify errors, and trigger alerts. | HL7 v2.x Message Tracking, FHIR Audit Logging, specific monitoring tool capabilities. | Proactive error detection and timely notification of critical issues. |
| Interface Documentation & Training Materials | User manuals, technical guides, and training sessions for support staff. | Project-specific documentation standards, knowledge transfer best practices. | Comprehensive and easily understandable documentation; staff proficient in basic operations and troubleshooting. |
| Post-Implementation Support | Ongoing support for interface troubleshooting and maintenance for a defined period. | Service Level Agreements (SLAs), incident management procedures. | Resolution of reported issues within agreed-upon timeframes. |
Standard Specifications
- HL7 Version 2.x: Adherence to the latest applicable HL7 v2.x standards (e.g., v2.3, v2.4, v2.5.1, v2.8). This includes specific message types (e.g., ADT, ORU, ORM, PID, PV1) and their corresponding segment and field definitions.
- HL7 FHIR (Fast Healthcare Interoperability Resources): Utilization of relevant FHIR Resources (e.g., Patient, Encounter, Observation, DiagnosticReport) and adherence to the latest FHIR R4 or R5 specifications, including RESTful API interactions and JSON/XML data formats.
- Implementation Guides (IGs): Compliance with project-specific or national/regional HL7 Implementation Guides to ensure interoperability within a defined ecosystem (e.g., US Core IG, Argonaut IG, project-specific IGs).
- Data Mapping Standards: Clear and consistent mapping of data elements between source and target systems, utilizing a defined mapping methodology.
- Transport Protocols: Utilization of secure and reliable transport protocols such as MLLP (Minimal Lower Layer Protocol) over TCP/IP for HL7 v2.x, and HTTPS for FHIR.
- Security Standards: Implementation of security measures in accordance with industry best practices and organizational policies, including encryption (e.g., TLS/SSL) and authentication mechanisms.
Service Level Agreement For Hl7 Interface Coordination Service
This Service Level Agreement (SLA) outlines the performance expectations and guarantees for the HL7 Interface Coordination Service provided by [Your Company Name]. It defines the responsibilities of both parties and establishes the metrics for measuring service quality.
| Metric | Target | Measurement Method | Escalation Procedure |
|---|---|---|---|
| Uptime Guarantee | 99.9% monthly uptime | Calculated as ((Total Minutes in Month - Downtime Minutes) / Total Minutes in Month) * 100%. Downtime excludes Scheduled Maintenance. | For every 30 minutes of unscheduled downtime beyond the allowed threshold, a credit of [Specify Credit Amount, e.g., 5% of monthly fee] will be applied to the next invoice. |
| Message Acknowledgment Time (Response Time) | 95% of messages acknowledged within 10 seconds | Measured from the timestamp of message receipt to the timestamp of HL7 ACK/NACK generation. | If 95% of messages are not acknowledged within 10 seconds for more than 1 hour in a calendar month, a review will be initiated. For each incident where an ACK/NACK is delayed by more than 60 seconds, a root cause analysis (RCA) report will be provided within 2 business days. |
| Scheduled Maintenance Windows | No more than 4 hours per month | All Scheduled Maintenance will be communicated to the client at least [Specify Notice Period, e.g., 7] days in advance. | N/A |
| Incident Response Times | Severity 1: 15 minutes | Time from notification of a Severity 1 incident to the start of active troubleshooting. | Failure to meet Severity 1 response time for any incident will result in an immediate escalation to senior management and a dedicated incident response team. |
| Severity 2: 1 hour | Time from notification of a Severity 2 incident to the start of active troubleshooting. | If Severity 2 response time is missed by more than 30 minutes, the incident is automatically reclassified as Severity 1. | |
| Severity 3: 4 business hours | Time from notification of a Severity 3 incident to the start of active troubleshooting. | If Severity 3 response time is missed by more than 2 business hours, the incident will be escalated to a team lead. |
Key Terms
- HL7 Interface Coordination Service: The service responsible for managing, monitoring, and ensuring the successful transmission of HL7 messages between disparate healthcare systems.
- Uptime: The percentage of time the HL7 Interface Coordination Service is available and operational, excluding scheduled maintenance.
- Response Time: The time taken for the HL7 Interface Coordination Service to acknowledge and begin processing an incoming HL7 message.
- Scheduled Maintenance: Pre-announced periods when the service may be temporarily unavailable for updates, upgrades, or essential maintenance.
- Incident: Any event that causes or may cause an interruption to the HL7 Interface Coordination Service.
- Severity Levels: A classification of incidents based on their impact on service availability and functionality.
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