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Digital X-Ray Installation Service (Fixed DR) in Eswatini
Engineering Excellence & Technical Support
Digital X-Ray Installation Service (Fixed DR) High-standard technical execution following OEM protocols and local regulatory frameworks.
Advanced Detector Technology
We install state-of-the-art fixed Digital Radiography (DR) detectors, offering superior image quality and reduced patient dose, ensuring diagnostic accuracy for enhanced patient care in Eswatini's healthcare facilities.
Seamless Workflow Integration
Our expert technicians ensure seamless integration of your new fixed DR system with existing Picture Archiving and Communication Systems (PACS) and Electronic Health Records (EHR), optimizing radiology workflow and efficiency.
Certified On-Site Calibration & Training
We provide certified on-site calibration and comprehensive training for your medical staff, guaranteeing optimal system performance and empowering your team with the skills to utilize the fixed DR system effectively for immediate clinical application.
What Is Digital X-ray Installation Service (Fixed Dr) In Eswatini?
Digital X-ray Installation Service (Fixed DR) in Eswatini refers to the professional deployment and integration of a stationary Digital Radiography (DR) system within a healthcare facility. This service encompasses the entire lifecycle from site preparation and hardware installation to software configuration, calibration, and initial user training. Fixed DR systems are permanently installed in a designated room, offering a non-portable solution for diagnostic imaging. The 'Fixed' designation distinguishes it from portable or mobile DR units. This service is crucial for ensuring the efficient, safe, and effective operation of modern X-ray imaging technology.
| Stakeholder/Entity | Need for Service | Typical Use Cases |
|---|---|---|
| Hospitals (Public & Private) | To upgrade from analog film-based radiography or older computed radiography (CR) systems to a more efficient, faster, and higher-quality digital imaging solution. | General radiography (chest, skeletal), orthopedic imaging, trauma imaging, fluoroscopy (if the DR system supports it). |
| Specialized Clinics (e.g., Orthopedic, Pulmonology) | To enhance diagnostic accuracy and workflow for specific medical specialties requiring frequent and high-resolution X-ray imaging. | Detailed bone imaging, lung nodule detection, post-operative imaging follow-up. |
| **Rural Health Centers & District Hospitals | To provide advanced diagnostic imaging capabilities where limited infrastructure or personnel previously prevented access to digital radiography. | Essential diagnostic imaging for a wide range of medical conditions, reducing the need for patient referrals to larger centers. |
| **Medical Training Institutions | To provide students and trainees with hands-on experience with modern digital imaging equipment and workflows. | Educational imaging procedures, simulation of diagnostic scenarios. |
| **Government Health Ministries/Agencies | As part of national health infrastructure development initiatives to standardize and modernize diagnostic imaging services across the country. | Implementation of nationwide digital imaging strategies, improvement of public health diagnostics. |
Key Components of Digital X-Ray Installation Service (Fixed DR):
- Site Assessment and Preparation: Evaluating the installation site for structural integrity, power requirements, radiation shielding, and network connectivity. This includes any necessary modifications to the room to meet safety and operational standards.
- Hardware Installation: Mounting and connecting the X-ray generator, X-ray tube, digital detector (flat panel or image intensifier), collimator, and associated mechanical components (e.g., radiographic table, wall stand).
- Software Installation and Configuration: Installing and configuring the Digital Imaging and Communications in Medicine (DICOM) compliant Picture Archiving and Communication System (PACS) or imaging workstation software, and integrating it with the DR system's control software.
- Network Integration: Connecting the DR system and PACS to the hospital's existing network infrastructure for image transfer, storage, and retrieval.
- Calibration and Quality Assurance (QA): Performing precise calibration of the X-ray generator and detector to ensure accurate dose delivery and image quality. Conducting rigorous QA tests to verify system performance against established benchmarks.
- Radiation Safety Compliance: Ensuring all installed components and the room's shielding meet national and international radiation safety regulations. This often involves formal accreditation by regulatory bodies.
- User Training: Providing comprehensive training to radiographers, technologists, and IT personnel on the operation of the DR system, image acquisition protocols, basic troubleshooting, and PACS utilization.
- System Testing and Handover: Conducting comprehensive end-to-end system testing to confirm all functionalities are operational and delivering diagnostic-quality images before formal handover to the client.
Who Needs Digital X-ray Installation Service (Fixed Dr) In Eswatini?
For healthcare facilities in Eswatini seeking to upgrade their diagnostic imaging capabilities, a Fixed Digital Radiography (DR) X-ray installation service is essential. This advanced technology offers significant advantages over traditional film-based systems, including faster image acquisition, improved image quality, reduced radiation exposure for patients and staff, and seamless integration into Picture Archiving and Communication Systems (PACS).
| Target Customers | Relevant Departments | ||||
|---|---|---|---|---|---|
| Public Hospitals (e.g., Mbabane Government Hospital, Raleigh Fitkin Memorial Hospital) | Radiology/Diagnostic Imaging Department | Emergency Department (ED) | Orthopedics | Pulmonology | General Surgery |
| Private Hospitals and Clinics (e.g., Medi-Link, Mbabane Clinic) | Radiology Department | Outpatient Services | Specialty Clinics (e.g., Orthopedics, Cardiology) | ||
| District Hospitals and Health Centers | Diagnostic Imaging Services (if available) | Outpatient Care | Emergency Services | ||
| Specialized Medical Centers (e.g., Oncology Centers, Rehabilitation Facilities) | Diagnostic Imaging (for specific diagnostic needs) | Rehabilitation Services | |||
| Government Health Ministries and Agencies | Planning and Infrastructure Departments | Public Health Services |
Who Needs Digital X-Ray Installation Service (Fixed DR) in Eswatini?
- Hospitals and larger clinics looking to enhance their radiology departments with state-of-the-art equipment.
- Imaging centers specializing in diagnostic radiology and requiring efficient, high-throughput solutions.
- Government health initiatives aiming to modernize public healthcare infrastructure and improve diagnostic accuracy.
- Private medical practices seeking to offer advanced imaging services and compete with larger institutions.
- Remote or rural healthcare facilities that can benefit from the digital workflow and reduced need for film processing.
- Facilities experiencing high patient volumes and seeking to optimize workflow and turnaround times for X-ray examinations.
Digital X-ray Installation Service (Fixed Dr) Process In Eswatini
This document outlines the comprehensive workflow for Digital X-Ray Installation Service (Fixed DR) in Eswatini, guiding clients from initial inquiry to successful system execution. The process is designed for efficiency, transparency, and to ensure a seamless integration of cutting-edge digital radiography technology.
| Phase | Step | Description | Key Activities | Deliverables/Outcomes | Responsible Parties |
|---|---|---|---|---|---|
| Phase 1: Inquiry and Consultation | 1.1 Initial Contact | The client expresses interest in a Fixed DR Digital X-Ray system. | Client submits inquiry via phone, email, or website. Initial discussion to understand client needs and budget. | Acknowledgement of inquiry, preliminary understanding of requirements. | Client, Sales Representative |
| 1.2 Needs Assessment & Preliminary Recommendation | Understanding the specific requirements of the healthcare facility. | Detailed discussion about imaging modalities, patient volume, existing infrastructure, and desired features. Preliminary system recommendations based on needs. | Needs assessment report, preliminary product recommendations. | Sales Representative, Client Technical Team | |
| Phase 2: Site Assessment and Planning | 2.1 Site Survey | On-site evaluation of the installation location. | Assessing room dimensions, power availability, radiation shielding requirements, network connectivity, ceiling height, and any structural modifications needed. | Detailed site survey report, identification of potential installation challenges. | Technical Engineer, Site Manager |
| 2.2 Technical Specification Definition | Finalizing the precise technical specifications for the DR system and associated hardware/software. | Confirming DR detector type, X-ray generator parameters, PACS integration requirements, workstation specifications, and any necessary ancillaries (e.g., UPS, lead shielding). | Finalized technical specification document. | Technical Engineer, Client IT/Radiology Department | |
| 2.3 Project Planning | Developing a detailed project plan for the installation. | Defining timelines, resource allocation, installation sequence, risk assessment, and communication protocols. | Project plan, Gantt chart, risk management strategy. | Project Manager, Technical Engineer | |
| Phase 3: Quotation and Agreement | 3.1 Quotation Preparation | Generating a comprehensive and detailed quotation. | Itemized breakdown of all equipment, software, installation services, training, and any applicable taxes or duties. Including warranty and service options. | Formal quotation document. | Sales Representative, Finance Department |
| 3.2 Negotiation and Contract Signing | Finalizing terms and conditions and securing a formal agreement. | Review of quotation by client, negotiation of terms, and signing of the purchase agreement/contract. | Signed purchase agreement. | Client, Vendor Management | |
| Phase 4: Procurement and Logistics | 4.1 Equipment Ordering | Placing orders for all specified components. | Formal order placement with manufacturers and suppliers. | Order confirmations. | Procurement Department, Sales Representative |
| 4.2 Importation and Customs Clearance | Managing the importation process into Eswatini. | Handling all necessary documentation, customs duties, and clearance procedures for the DR system and related equipment. | Imported equipment cleared through customs. | Logistics Department, Clearing Agent | |
| 4.3 Delivery to Site | Transporting the equipment to the client's facility. | Coordinated delivery to the designated installation site, ensuring safe handling and secure transport. | Equipment delivered to client premises. | Logistics Department, Site Manager | |
| Phase 5: Installation and Configuration | 5.1 Site Preparation | Ensuring the installation environment meets all requirements. | Performing any necessary civil works, electrical upgrades, or radiation shielding installations as identified in the site survey. | Site prepared for installation. | Site Manager, Construction Team (if applicable) |
| 5.2 Equipment Installation | Physically installing the DR system components. | Mounting the X-ray tube, detector, workstation, and any other hardware. Connecting power and network cables. | DR system physically installed. | Installation Engineers | |
| 5.3 Software Installation and Configuration | Installing and configuring the DR software and PACS integration. | Setting up the imaging acquisition software, DICOM connectivity, image processing parameters, and integrating with the existing PACS (if applicable). | DR software installed and configured. | Software Engineers, IT Support | |
| Phase 6: Testing and Calibration | 6.1 System Testing | Verifying the functionality of all system components. | Performing diagnostic tests on the X-ray generator, detector, image acquisition software, and output devices. Image quality checks. | All components functioning as per specifications. | Installation Engineers, Technical Specialists |
| 6.2 Calibration and Optimization | Ensuring optimal image quality and performance. | Calibrating the X-ray output, detector sensitivity, and image processing algorithms. Fine-tuning parameters for specific clinical applications. | Calibrated system, optimized image quality. | Technical Specialists, Application Specialists | |
| Phase 7: Training and Handover | 7.1 User Training | Educating the healthcare staff on system operation. | Training radiologists, radiographers, and technicians on system operation, image acquisition techniques, quality control, and basic troubleshooting. | Trained staff. | Application Specialists, Trainers |
| 7.2 Final Inspection and Sign-off | Formal acceptance of the installed system by the client. | Joint inspection of the installed and tested system. Client provides formal sign-off confirming successful installation and acceptance. | Client acceptance certificate. | Client Representatives, Project Manager | |
| 7.3 Documentation Handover | Providing all relevant system documentation. | Handover of user manuals, technical manuals, warranty information, calibration certificates, and training materials. | Complete documentation package. | Project Manager, Sales Representative | |
| Phase 8: Post-Installation Support and Maintenance | 8.1 Warranty Period | Providing support during the initial warranty period. | Addressing any issues that arise post-installation within the warranty terms. | Resolved issues, ongoing system performance. | Technical Support Team, Service Engineers |
| 8.2 Maintenance Contracts | Offering ongoing maintenance services. | Optional service and maintenance contracts for preventative maintenance, software updates, and on-demand technical support. | Service Level Agreement (SLA), scheduled maintenance. | Service Department | |
| 8.3 Remote Monitoring and Updates | Leveraging technology for continuous system health. | Remote monitoring of system performance (where applicable) and timely delivery of software updates and patches. | Proactive issue identification, up-to-date software. | Technical Support Team |
Digital X-Ray Installation Service (Fixed DR) Workflow in Eswatini
- Phase 1: Inquiry and Consultation
- Phase 2: Site Assessment and Planning
- Phase 3: Quotation and Agreement
- Phase 4: Procurement and Logistics
- Phase 5: Installation and Configuration
- Phase 6: Testing and Calibration
- Phase 7: Training and Handover
- Phase 8: Post-Installation Support and Maintenance
Digital X-ray Installation Service (Fixed Dr) Cost In Eswatini
The cost of installing a Fixed Digital Radiography (DR) X-ray system in Eswatini can vary significantly based on several factors. These factors influence the overall price, from the initial purchase of the equipment to the final setup and integration into a healthcare facility's workflow. Understanding these elements is crucial for budgeting and making informed decisions. The price will be presented in Eswatini Lilangeni (SZL).
| Cost Component | Estimated Range (SZL) | Notes |
|---|---|---|
| Fixed DR X-ray System (Equipment Only) | SZL 250,000 - SZL 900,000+ | Varies widely based on brand, detector size/type, and generator features. |
| Installation and Commissioning | SZL 20,000 - SZL 75,000 | Includes physical setup, calibration, and basic testing. |
| User Training (Radiographers/Technicians) | SZL 10,000 - SZL 40,000 | Depends on the duration and comprehensiveness of the training program. |
| Software Integration (PACS/RIS) | SZL 15,000 - SZL 60,000+ | Cost varies with complexity of integration and existing system. |
| Site Preparation (if required) | SZL 5,000 - SZL 50,000+ | Can be minimal or substantial depending on current infrastructure. |
| Shipping, Insurance, and Import Duties | SZL 30,000 - SZL 150,000+ | Highly dependent on the origin of the equipment and current regulations. |
| Total Estimated Installation Cost (excluding ongoing maintenance) | SZL 330,000 - SZL 1,275,000+ | This is a broad estimate; actual costs can be higher for premium systems or extensive site modifications. |
Key Pricing Factors for Fixed DR X-ray Installation in Eswatini
- Equipment Brand and Model: Different manufacturers offer varying levels of technology, image quality, detector size, and patient comfort features, all impacting the price. High-end models with advanced functionalities will naturally be more expensive.
- Detector Type and Size: Fixed DR systems utilize either a direct or indirect conversion detector. The size of the detector (e.g., full-size for general radiography, smaller for specific applications) also affects cost.
- X-ray Generator Power and Features: The power output (kVp, mA, mAs) of the X-ray generator and any advanced features like pulsed fluoroscopy or high-frequency generators will influence the price.
- Image Acquisition Workstation and Software: The quality and processing capabilities of the workstation and the associated image acquisition and processing software are integral to the system's performance and cost.
- Installation and Commissioning Services: This includes the physical installation of the X-ray tube, generator, detector, workstation, and associated cabling. Commissioning involves calibration, testing, and ensuring the system meets diagnostic standards.
- Training: Comprehensive training for radiographers, technicians, and IT staff on operating the system, image acquisition protocols, and basic troubleshooting is essential and adds to the overall cost.
- Integration with Existing PACS/RIS: If the facility has an existing Picture Archiving and Communication System (PACS) or Radiology Information System (RIS), the cost of integrating the new DR system needs to be factored in. This can involve software compatibility, network configuration, and data migration.
- Site Preparation and Infrastructure: Modifications to the X-ray room might be necessary, including power supply upgrades, radiation shielding verification or upgrades, and structural reinforcements. These can be significant cost drivers.
- Warranty and Maintenance Contracts: While not an upfront installation cost, long-term warranty periods and ongoing maintenance service contracts are crucial for system longevity and can be bundled into the initial purchase or incurred separately.
- Shipping and Import Duties: For imported equipment, shipping costs, insurance, and any applicable import duties and taxes in Eswatini will add to the total expense.
- Local Supplier Margins and Service Fees: The profit margins of local distributors or resellers, along with their service fees for installation and support, will contribute to the final price.
Affordable Digital X-ray Installation Service (Fixed Dr) Options
Our Affordable Digital X-Ray Installation Service provides cost-effective solutions for your Fixed DR (Digital Radiography) system needs. We understand that budget is a key consideration, and we offer flexible options to make advanced imaging technology accessible. Our service focuses on seamless integration of your Fixed DR equipment, ensuring optimal performance and minimal disruption to your practice. We provide expert installation, calibration, and initial training, setting you up for success with digital radiography. Explore our value bundles and cost-saving strategies to find the perfect fit for your budget and operational requirements.
| Value Bundle | Included Services | Target User | Cost-Saving Strategy |
|---|---|---|---|
| Basic Install | Standard Fixed DR installation, basic calibration, and one-day on-site training. | Clinics with existing IT infrastructure, seeking straightforward setup. | Lower upfront cost, leverages existing internal IT support. |
| Standard Bundle | Comprehensive Fixed DR installation, advanced calibration, two-day on-site training, and initial PACS/RIS integration consultation. | Practices needing a complete, ready-to-go digital imaging solution. | Bundled pricing offers a discount compared to à la carte services, reduces the need for external integration consultants. |
| Premium Bundle | Full Fixed DR installation, expert calibration, multi-day on-site and remote training, 30-day post-installation support, and customized workflow optimization. | Larger facilities or those with complex imaging needs and a desire for maximum efficiency. | Long-term cost savings through optimized workflow, reduced training time, and extended support reduces future issues. |
| DIY Lite | On-site consultation and guidance for installation (client performs actual physical installation). Includes system verification and final calibration. | Practices with capable in-house technical staff who can manage the physical installation. | Significant cost reduction by offloading physical installation labor. |
| Refurbished System Integration | Installation and integration services specifically for pre-owned or refurbished Fixed DR systems. | Budget-conscious practices prioritizing cost savings on equipment acquisition. | Reduced installation costs tailored to the nuances of integrating refurbished equipment. |
Key Features of Our Affordable Fixed DR Installation Service
- Expert installation of your chosen Fixed DR system.
- System calibration and optimization for superior image quality.
- Initial user training for your clinical staff.
- Post-installation support and troubleshooting.
- Flexible scheduling to minimize practice downtime.
- Guidance on integrating with existing PACS/RIS systems.
Verified Providers In Eswatini
In Eswatini, accessing reliable and trustworthy healthcare providers is paramount. Franance Health stands out as a leading entity, offering a robust network of verified medical professionals and facilities. This verification process ensures that all providers associated with Franance Health meet stringent quality standards, adhere to ethical practices, and possess the necessary qualifications and experience. Choosing Franance Health means prioritizing your well-being with confidence, knowing you are connected to the best in Eswatini's healthcare sector.
| Provider Type | Franance Health Verification Criteria | Benefits of Choosing Franance Health Verified Providers |
|---|---|---|
| General Practitioners | Valid medical license, demonstrated competence, positive patient feedback, adherence to Eswatini Ministry of Health guidelines. | Reliable primary care, early diagnosis and treatment, continuous health monitoring. |
| Specialists (e.g., Cardiologists, Dermatologists) | Board certification in their specialty, extensive experience, advanced training, affiliation with reputable hospitals. | Expert diagnosis and treatment for specific conditions, access to cutting-edge medical interventions. |
| Hospitals and Clinics | Accreditation from relevant health bodies, adherence to safety and hygiene protocols, availability of essential medical equipment, qualified medical staff. | Safe and well-equipped facilities, comprehensive medical services, efficient patient care pathways. |
| Diagnostic Laboratories | Licensed and accredited, use of validated testing methodologies, qualified laboratory technicians, timely and accurate results. | Precise and dependable diagnostic testing, crucial for accurate treatment planning. |
| Pharmacies | Licensed by the Eswatini Pharmacy Council, dispensing of genuine medications, qualified pharmacists, adherence to dispensing regulations. | Access to safe and effective medications, expert advice on drug usage and interactions. |
Why Franance Health is the Best Choice:
- Uncompromising Quality Assurance: Franance Health meticulously vets all its partner providers, guaranteeing adherence to the highest medical and ethical standards.
- Access to Top-Tier Professionals: We connect you with highly qualified and experienced doctors, specialists, and healthcare facilities across Eswatini.
- Peace of Mind: Our rigorous verification process eliminates the guesswork, allowing you to focus on your health with trust and security.
- Comprehensive Network: From general practitioners to specialized care, Franance Health offers a wide range of services through its verified network.
- Commitment to Excellence: We are dedicated to improving healthcare accessibility and quality in Eswatini through our trusted partnerships.
Scope Of Work For Digital X-ray Installation Service (Fixed Dr)
This Scope of Work (SOW) outlines the detailed requirements for the installation of a Fixed Digital Radiography (DR) X-ray system. It covers all technical deliverables, standard specifications, and project phases to ensure a successful and compliant implementation. The objective is to provide a fully functional and calibrated DR system meeting all relevant medical imaging standards and regulatory requirements.
| Category | Technical Deliverable/Specification | Description | Standard/Requirement |
|---|---|---|---|
| Site Preparation | Power Requirements | Dedicated, stable, and surge-protected electrical power supply for the X-ray generator, acquisition workstation, and associated peripherals. | As per manufacturer's specifications and local electrical codes (e.g., dedicated circuits, voltage stabilizers). |
| Site Preparation | Environmental Controls | Temperature and humidity control within specified operating ranges to ensure optimal equipment performance and longevity. | As per manufacturer's specifications (e.g., 18-24°C, 30-60% RH). |
| Site Preparation | Structural Integrity | Adequate floor loading capacity and structural support for the X-ray tube, detector, and any mounting structures. | As per manufacturer's specifications and building structural assessment. |
| Site Preparation | Shielding Verification | Verification of existing or installation of new radiation shielding to comply with local and international safety standards. | ACR, NCRP, IEC recommendations, and local regulatory requirements. |
| Equipment | Fixed DR Detector | Cesium Iodide (CsI) or Gadolinium Oxysulfide (GOS) based Flat Panel Detector (FPD) with specified pixel pitch and resolution. | Pixel pitch: < 150 µm, Resolution: Minimum 3.5 LP/mm. |
| Equipment | X-ray Generator | High-frequency X-ray generator with adjustable kVp, mAs, and mA settings, capable of rapid exposure. | As per manufacturer's specifications, with appropriate power output for desired applications. |
| Equipment | Collimator | Motorized or manual light-beam diaphragm (LBD) with accurate field light indication. | Accurate field light, within 2% of SID. |
| Equipment | Acquisition Workstation | High-resolution medical-grade display(s), DICOM-compliant software for image acquisition, processing, and manipulation. | Minimum 2 MP grayscale display for diagnostic review (e.g., EIZO, Barco), DICOM 3.0 compatibility. |
| Equipment | PACS Integration Module | Software and hardware for seamless integration with the existing Picture Archiving and Communication System (PACS). | DICOM Store, Query/Retrieve, Modality Worklist, MPPS support. |
| Installation | Detector Mounting | Secure and precise mounting of the DR detector into the existing or newly installed chest stand or table bucky. | Secure, stable, and precisely aligned. |
| Installation | Generator and Tube Installation | Installation and alignment of the X-ray tube and generator according to manufacturer's guidelines and safety standards. | Proper alignment, grounding, and secure fastening. |
| Installation | Cabling and Connectivity | Installation of all necessary power, network, and signal cables, ensuring proper routing, labeling, and strain relief. | Tidy, labeled, and compliant with electrical and network standards. |
| Integration | Software Configuration | Configuration of the acquisition workstation software, including user profiles, exam protocols, and image processing parameters. | As per site-specific requirements and manufacturer best practices. |
| Integration | PACS Connectivity | Establishing and testing DICOM communication with the PACS, including modality worklist and image transfer. | Successful HL7 and DICOM communication confirmed. |
| Testing | Image Quality Assessment | Evaluation of image quality using standard phantoms to assess resolution, contrast, noise, and artifacts. | Meets manufacturer's specified image quality metrics and clinical requirements. |
| Testing | Dose Measurement | Measurement of radiation dose delivered to the phantom for various protocols to ensure compliance with ALARA principles. | Within acceptable diagnostic dose ranges for each protocol. |
| Testing | System Functionality | Comprehensive testing of all system functions, including tube warm-up, exposure control, collimator operation, and image display. | All functions operate as designed. |
| Testing | Calibration | Ensuring the system is calibrated according to manufacturer specifications and medical imaging standards. | Factory calibration re-verified, with field calibration performed. |
| Training | Operator Training | Comprehensive training for radiographers and technologists on system operation, image acquisition, and basic troubleshooting. | Hands-on training, covering all aspects of system operation and image optimization. |
| Training | Physicist/Engineer Training | Training for medical physics and engineering staff on system maintenance, calibration, and advanced troubleshooting. | In-depth technical training provided. |
| Documentation | As-Built Drawings | Detailed drawings showing the final installed configuration of the system, including cabling routes and equipment placement. | Accurate and to scale. |
| Documentation | Test Reports | Comprehensive reports detailing all tests performed, results, and any corrective actions taken. | Signed and dated by authorized personnel. |
| Documentation | User Manuals and Service Manuals | Provision of complete user manuals and service manuals for the installed system. | Latest versions provided. |
Key Project Phases
- Site Survey and Assessment
- System Design and Configuration
- Equipment Delivery and Unpacking
- Installation and Cabling
- System Integration and Configuration
- Testing and Calibration
- User Training
- Acceptance Testing and Sign-off
- Post-Installation Support
Service Level Agreement For Digital X-ray Installation Service (Fixed Dr)
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Digital X-Ray Installation Service (Fixed DR). This SLA is an addendum to the Master Service Agreement between [Your Company Name] and [Client Company Name].
| Service Component | Uptime Guarantee | Response Time (during Service Hours) | Resolution Time Target (during Service Hours) |
|---|---|---|---|
| Fixed DR System Availability (Post-Installation) | 99.5% monthly uptime (excluding scheduled maintenance) | N/A (Uptime is a measure of availability, not response time to individual issues) | N/A |
| Installation Support & Troubleshooting (Severity 1) | N/A | 1 Hour | 4 Business Hours |
| Installation Support & Troubleshooting (Severity 2) | N/A | 2 Business Hours | 8 Business Hours |
| Installation Support & Troubleshooting (Severity 3) | N/A | 4 Business Hours | 2 Business Days |
Key Definitions
- Installation Service (Fixed DR): Refers to the deployment, setup, configuration, and initial testing of a fixed digital radiography (DR) X-ray system at the client's designated facility.
- Service Hours: Monday to Friday, 9:00 AM to 5:00 PM [Client's Time Zone], excluding public holidays.
- Downtime: Any period during which the installed fixed DR X-ray system is unavailable for its intended use due to a defect or failure attributable to the installation service provided by [Your Company Name]. Excludes scheduled maintenance, client-induced issues, or external factors beyond our control.
- Response Time: The maximum time allowed for [Your Company Name] to acknowledge a reported issue and begin troubleshooting efforts.
- Resolution Time: The maximum time allowed for [Your Company Name] to resolve a reported issue, restoring the system to its intended operational state.
- Severity Level 1 (Critical): Complete system failure or significant malfunction preventing all X-ray imaging. This includes the inability to power on the system, a complete failure of the X-ray generator, or critical software failure preventing basic operation.
- Severity Level 2 (Major): Partial system malfunction impacting a core imaging function, significantly reducing efficiency or quality of images. This may include issues with detector responsiveness, image acquisition failures for specific protocols, or major workflow disruptions.
- Severity Level 3 (Minor): Non-critical issues affecting performance, user interface, or minor functionality that do not prevent core imaging. This could include slow system boot-up, minor display anomalies, or non-essential software feature malfunctions.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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