
MRI Rigging & Installation Service in Eritrea
Engineering Excellence & Technical Support
MRI Rigging & Installation Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Advanced Rigging Solutions for Complex MRI Systems
Our team utilizes state-of-the-art rigging equipment and techniques to safely and precisely install MRI scanners, including heavy magnets and sensitive components, ensuring structural integrity and minimal disruption.
Expert Installation & Calibration of MRI Machines
We provide end-to-end installation services, from site preparation to final calibration. Our certified technicians meticulously follow manufacturer specifications to guarantee optimal MRI performance and patient safety.
Adherence to International Safety & Eritrean Standards
MRI Rigging & Installation Service in Eritrea strictly adheres to all relevant international safety protocols and local regulations, ensuring compliant and secure installation practices for all medical imaging equipment.
What Is Mri Rigging & Installation Service In Eritrea?
MRI Rigging & Installation Service in Eritrea refers to the specialized process of safely and precisely transporting, assembling, and setting up Magnetic Resonance Imaging (MRI) machines within healthcare facilities in the country. This encompasses a comprehensive range of activities from the initial logistical planning and physical handling of the MRI unit to its final calibration and integration into the existing infrastructure.
| Who Needs MRI Rigging & Installation Service in Eritrea? | Typical Use Cases | ||
|---|---|---|---|
| Hospitals and Healthcare Systems: Public and private hospitals requiring new MRI installations for diagnostic imaging departments. | Establishing new advanced diagnostic imaging capabilities. | Replacing outdated or malfunctioning MRI equipment. | Expanding existing imaging capacity to meet increased patient demand. |
| Specialized Medical Centers: Diagnostic imaging centers, radiology clinics, and research institutions that rely on high-fidelity MRI scans. | Upgrading to newer generation MRI technology with enhanced features (e.g., higher field strength, faster scanning, advanced sequences). | Relocating MRI facilities within a campus or to a new location. | Integrating MRI systems as part of a new construction or renovation project. |
| Government Health Initiatives: Ministry of Health or other governmental bodies procuring MRI equipment for public healthcare facilities to improve national diagnostic capabilities. | Disaster recovery or post-conflict rebuilding of healthcare infrastructure. | ||
| Medical Equipment Suppliers and Manufacturers: Companies that sell and distribute MRI machines in Eritrea, requiring professional installation services for their clients. | Ensuring warranty compliance and proper functioning of delivered equipment. |
Key Components of MRI Rigging & Installation Service:
- Site Assessment and Planning: Thorough evaluation of the installation site to determine structural integrity, accessibility for large equipment, power requirements, cooling systems, electromagnetic shielding needs, and radiation safety protocols.
- Logistics and Transportation: Secure and specialized transportation of the MRI scanner, which is a highly sensitive and heavy piece of equipment, from its origin (e.g., port of entry, manufacturer) to the installation site, often requiring custom cradles, climate-controlled vehicles, and experienced rigging crews.
- De-installation (if applicable): Careful disassembly and removal of existing imaging equipment, if the new MRI is a replacement.
- Rigging and Positioning: Utilizing specialized cranes, dollies, hydraulic lifts, and skilled personnel to maneuver the MRI magnet and its components into the designated room, often through narrow access points or elevated floors.
- Assembly and Integration: Connecting and assembling the various components of the MRI system, including the magnet, gradient coils, RF system, patient table, and console, and integrating them with the facility's electrical, HVAC, and data network infrastructure.
- Shielding Installation: Implementing appropriate magnetic and RF shielding to prevent external interference with the MRI signal and to protect personnel and other medical equipment from stray magnetic fields.
- Calibration and Testing: Performing rigorous calibration procedures to ensure optimal image quality, performance, and adherence to manufacturer specifications. This includes performing phantom scans and quality control tests.
- Power and Cooling System Integration: Connecting the MRI to dedicated, stable power supplies and ensuring the proper functioning of its essential cooling systems (typically liquid helium and/or water-based).
- User Training and Handover: Providing comprehensive training to the facility's technical and clinical staff on the operation, basic maintenance, and troubleshooting of the newly installed MRI system.
- Post-Installation Support: Offering initial support and troubleshooting to ensure a seamless transition and operational efficiency.
Who Needs Mri Rigging & Installation Service In Eritrea?
In Eritrea, specialized MRI rigging and installation services are crucial for ensuring the safe, efficient, and optimal functioning of Magnetic Resonance Imaging (MRI) machines. These services are not just about physically placing the equipment; they involve complex technical procedures, precise calibration, and adherence to stringent safety protocols. This expertise is vital for healthcare institutions and research facilities that invest in advanced medical imaging technology.
| Target Customer Type | Relevant Departments within Customer | Specific Needs Addressed by MRI Rigging & Installation |
|---|---|---|
| Public Hospitals | Radiology Department, Imaging Services, Medical Engineering Department, Facilities Management | Installation of new MRI scanners, relocation of existing units, ensuring proper shielding and power supply, integration with existing hospital infrastructure, calibration and testing. |
| Private Hospitals/Clinics | Radiology Department, Biomedical Engineering, Operations Management, IT Department | Setting up state-of-the-art imaging suites, ensuring timely installation to meet service demands, maintenance of specialized environmental controls, compliance with manufacturer specifications. |
| Government Health Bodies | Planning and Procurement Departments, Technical Services, Public Health Infrastructure Development Units | Establishing MRI facilities in underserved regions, standardizing installation protocols, ensuring long-term operational readiness, training for local technicians. |
| Research & Academic Institutions | Medical Imaging Research Labs, Radiology Departments, Biomedical Engineering Faculties | Precise installation for research-grade imaging, ensuring minimal interference for sensitive studies, integration with data acquisition systems, safety compliance for research participants. |
| Medical Equipment Suppliers/Distributors | Installation and Service Departments, Technical Support Teams | Providing comprehensive installation services as part of their sales offering, ensuring seamless handover to the client, offering specialized rigging for heavy equipment transport. |
Target Customers and Departments for MRI Rigging & Installation Service in Eritrea
- {"title":"Healthcare Institutions","description":"Hospitals and larger medical centers are the primary consumers of MRI services. They require these installations for diagnostic purposes, patient care, and to enhance their medical capabilities."}
- {"title":"Specialized Medical Clinics","description":"Clinics focusing on neurology, orthopedics, oncology, and cardiology may require dedicated MRI units to offer specialized diagnostic services."}
- {"title":"Government Health Ministries & Agencies","description":"Public health initiatives, national hospitals, and government-funded medical facilities will be key clients for establishing and upgrading MRI infrastructure across the nation."}
- {"title":"Research and Academic Institutions","description":"Universities and medical research centers that conduct studies involving medical imaging will need access to operational MRI machines for their research projects."}
- {"title":"Private Healthcare Providers","description":"As the private healthcare sector in Eritrea grows, private hospitals and clinics are likely to invest in advanced diagnostic equipment like MRI scanners."}
Mri Rigging & Installation Service Process In Eritrea
This document outlines the typical MRI Rigging & Installation Service Process in Eritrea, from the initial client inquiry to the successful execution of the project. The process is designed to ensure clear communication, efficient execution, and a high-quality final installation, tailored to the specific requirements of MRI equipment and the Eritrean operational environment.
| Phase | Key Activities | Deliverables/Outcomes | Responsible Parties |
|---|---|---|---|
| 1. Inquiry & Initial Consultation | Client expresses interest in MRI rigging and installation services. Initial discussion to understand project scope, client needs, MRI equipment type, and desired timeline. Information gathering on site location and any preliminary constraints. | Understanding of client requirements, preliminary project scope defined, initial feasibility assessment. | Client, Service Provider (Sales/Technical Team) |
| 2. Site Assessment & Planning | Detailed on-site inspection to evaluate access routes, room dimensions, structural integrity, power availability, cooling requirements, magnetic shielding needs, and any potential obstructions. Development of a comprehensive rigging and installation plan, including risk assessment and mitigation strategies. | Detailed site survey report, 3D site model (if applicable), rigging plan, installation schedule, safety protocols. | Service Provider (Technical Team, Engineers, Rigging Specialists), Client (Site Access, Information) |
| 3. Quotation & Contract | Preparation of a detailed quotation based on the scope of work, site assessment findings, equipment specifications, and logistical requirements. Negotiation and finalization of the service contract, including terms, conditions, payment schedule, and warranty information. | Formal quotation, signed service contract. | Service Provider (Commercial Team), Client |
| 4. Pre-Installation Preparation | Procurement of specialized rigging equipment, tools, and materials. Mobilization of the installation team. Obtaining necessary permits and approvals from local authorities in Eritrea. Pre-fabrication or modification of any necessary structural elements or shielding. | All required equipment and materials on-site or ready for mobilization, necessary permits obtained, team readiness. | Service Provider (Logistics, Procurement, Project Management) |
| 5. Transportation & Logistics | Secure transportation of the MRI equipment from its origin to the installation site in Eritrea. Careful handling and protection of the sensitive components during transit. Coordination with customs and port authorities if applicable. | MRI equipment safely transported to the installation site. | Service Provider (Logistics Team, Transport Partners), Client (Documentation Support) |
| 6. Rigging & Installation Execution | Controlled and precise movement and placement of the MRI magnet and associated components into the designated room. Assembly and integration of all MRI system parts according to manufacturer specifications. Installation of magnetic shielding, cooling systems, and power infrastructure. | MRI system physically installed and assembled in its final position. | Service Provider (Rigging Specialists, Installation Engineers, Technicians), Client (Site Access, Supervision) |
| 7. Testing & Commissioning | Thorough testing of all system components to ensure functionality, performance, and safety. Calibration of the MRI scanner. Verification of magnetic field strength and homogeneity. Integration with existing IT infrastructure. | Fully functional and calibrated MRI system, performance validation reports. | Service Provider (Application Specialists, Engineers), Client (Observation, Feedback) |
| 8. Handover & Training | Formal handover of the installed MRI system to the client. Comprehensive training for the client's technical and clinical staff on the operation, maintenance, and basic troubleshooting of the equipment. | Accepted MRI system, trained client personnel, user manuals and documentation. | Service Provider (Project Manager, Application Specialists), Client (Technical & Clinical Staff) |
| 9. Post-Installation Support | Provision of ongoing technical support, warranty services, and maintenance as per the contract. Follow-up visits to ensure client satisfaction and address any emergent issues. | Ongoing system reliability, client satisfaction, resolved issues. | Service Provider (Support Team, Maintenance Technicians), Client |
MRI Rigging & Installation Service Workflow in Eritrea
- Phase 1: Inquiry & Initial Consultation
- Phase 2: Site Assessment & Planning
- Phase 3: Quotation & Contract
- Phase 4: Pre-Installation Preparation
- Phase 5: Transportation & Logistics
- Phase 6: Rigging & Installation Execution
- Phase 7: Testing & Commissioning
- Phase 8: Handover & Training
- Phase 9: Post-Installation Support
Mri Rigging & Installation Service Cost In Eritrea
The cost of MRI rigging and installation services in Eritrea can vary significantly based on several key factors. These factors influence the overall price, from the initial assessment and site preparation to the final commissioning of the MRI equipment. Understanding these elements is crucial for budgeting and planning for healthcare facilities undertaking such a significant project.
Key Pricing Factors:
- MRI Scanner Type and Size: Larger and more complex MRI systems (e.g., 3T vs. 1.5T, open vs. closed bore) will generally require more specialized rigging equipment, longer installation times, and potentially more structural modifications to the room. The weight and dimensions of the magnet itself are primary determinants of rigging requirements.
- Site Accessibility and Preparation: The ease with which the MRI unit can be transported to the installation site is a major cost driver. This includes factors like the presence of loading docks, the width of doorways and corridors, the availability of cranes or specialized lifting equipment, and the need for temporary structural reinforcements. Any required modifications to the installation room, such as reinforced flooring, RF shielding installation or upgrades, HVAC system modifications, and electrical upgrades, will add to the cost.
- Geographic Location within Eritrea: Installation costs can be influenced by the specific region within Eritrea. Remote locations may incur higher transportation and accommodation costs for the installation crew, as well as potentially longer lead times for specialized equipment or parts.
- Installation Crew Expertise and Experience: Highly experienced and certified rigging and installation teams, especially those with specific manufacturer training, often command higher fees. However, their expertise can lead to a more efficient and error-free installation, potentially saving costs in the long run.
- Ancillary Equipment and Services: The cost may also include the installation of associated equipment like power generators, UPS systems, cooling systems, and the setup of networking and PACS (Picture Archiving and Communication System) integration. Training for on-site personnel on the operation and basic maintenance of the MRI machine can also be part of the overall service package.
- Dismantling and Decommissioning (if applicable): If the service involves removing an old MRI unit to make space for a new one, the costs associated with dismantling, transport, and disposal of the old equipment will be factored in.
- Contingency and unforeseen issues: It is standard practice for installers to include a contingency in their quotes to account for any unforeseen challenges that may arise during the installation process.
Estimated Cost Ranges in Eritrean Nakfa (ERN):
It's important to note that providing precise figures is challenging due to the limited availability of publicly published pricing for specialized services like MRI rigging and installation in Eritrea. These services are typically procured through direct quotes from specialized companies or manufacturers. However, based on general industry knowledge and considering the Eritrean economic context, we can provide broad estimated ranges.
These estimates are highly speculative and should be treated as indicative only. Actual costs will likely fall outside these ranges depending on the specific circumstances of the installation.
- Basic MRI Rigging & Installation (for smaller, standard units, with good site access): ERN 150,000 - 300,000
- Standard MRI Rigging & Installation (for typical 1.5T systems, moderate site preparation): ERN 300,000 - 700,000
- Complex MRI Rigging & Installation (for larger, high-field systems, significant site modifications, challenging access): ERN 700,000 - 1,500,000+ (potentially much higher for very specialized or large projects)
These figures generally cover the labor for rigging, transport of the magnet and other components, basic assembly, and initial testing. It is highly recommended to obtain multiple detailed quotes from reputable providers for an accurate assessment.
| Service Level | Estimated Cost Range (ERN) |
|---|---|
| Basic Rigging & Installation (Smaller, standard units, good site access) | 150,000 - 300,000 |
| Standard Rigging & Installation (Typical 1.5T, moderate site prep) | 300,000 - 700,000 |
| Complex Rigging & Installation (Larger, high-field, significant modifications, challenging access) | 700,000 - 1,500,000+ |
Factors Influencing MRI Rigging & Installation Costs in Eritrea
- MRI Scanner Type and Size
- Site Accessibility and Preparation Requirements
- Geographic Location within Eritrea
- Expertise and Experience of the Installation Crew
- Inclusion of Ancillary Equipment and Services
- Dismantling and Decommissioning of Existing Equipment
- Contingency for Unforeseen Issues
Affordable Mri Rigging & Installation Service Options
Investing in an MRI machine is a significant undertaking, and professional rigging and installation are crucial for its safe and effective operation. This service ensures your valuable equipment is transported securely, positioned precisely, and integrated seamlessly with your existing infrastructure. We offer a range of affordable MRI rigging and installation service options designed to meet diverse budget and operational needs, focusing on value bundles and cost-saving strategies without compromising on expertise or safety. Understanding these options can help you make informed decisions and optimize your investment.
| Service Component | Description | Potential Cost-Saving Strategy |
|---|---|---|
| Site Survey & Planning | Detailed assessment of the installation site, including structural integrity, access routes, and power requirements. | Early identification of potential issues prevents costly rework and delays. |
| Rigging & Transportation | Expert handling and secure transport of the MRI unit from point A to point B, utilizing specialized equipment. | Bundling with other services or off-peak scheduling can reduce transportation costs. |
| Precise Placement & Leveling | Accurate positioning of the MRI within the designated room to ensure optimal performance and maintenance access. | Minimized need for subsequent adjustments or structural modifications. |
| Electrical & Environmental Hookups | Connecting the MRI to power, cooling, and ventilation systems. | Pre-installation coordination with your facility's technicians can streamline this process. |
| Shielding Verification & Integration | Ensuring the MRI's magnetic shielding is correctly installed and integrated with the room's structure. | Proactive verification avoids potential performance issues and radiation leaks. |
| Initial System Testing & Calibration | Performing essential tests to confirm proper functionality after installation. | Bundling with a maintenance contract can offer discounted initial testing. |
| Decommissioning & Removal (Optional) | Safe dismantling and removal of older MRI equipment. | Bundling with new installation offers logistical and labor efficiencies. |
Understanding Value Bundles and Cost-Saving Strategies
- Basic Rigging & Installation: This foundational package covers the essential steps of transporting the MRI unit from its origin to your facility and its precise placement within the designated room. It includes all necessary equipment and trained personnel to ensure a safe and secure move.
- Comprehensive Installation Package: This bundle expands on the basic service by including site preparation, electrical hookups, necessary structural modifications (if any), and initial testing. It offers a more complete, 'turnkey' solution for getting your MRI operational.
- Phased Installation Options: For larger facilities or those with complex layouts, we can offer phased installation services. This allows for the work to be completed in stages, minimizing disruption to your existing operations and potentially spreading costs over a longer period.
- Bundled Decommissioning & Installation: If you are replacing an old MRI with a new one, we can bundle the safe decommissioning and removal of the old unit with the installation of the new. This streamlines the process and can often result in cost savings through combined logistics and labor.
- Pre-Installation Site Assessment: A thorough site assessment prior to the rigging and installation can identify potential challenges and requirements early on. Addressing these proactively can prevent costly delays and unexpected modifications during the installation phase.
- Off-Peak Scheduling Discounts: Scheduling your rigging and installation during off-peak hours or less busy periods can sometimes lead to discounted rates for labor and equipment availability.
- Long-Term Service Agreements: For facilities that require ongoing support or multiple installations over time, consider discussing long-term service agreements. These can offer preferential rates and dedicated support.
- Partnership Discounts: If you are working with an MRI vendor or a construction company that has a pre-existing relationship with us, inquire about potential partnership discounts.
- Customizable Service Tiers: We understand that not all needs are the same. We offer customizable service tiers, allowing you to select only the services you require, thereby avoiding unnecessary expenses.
Verified Providers In Eritrea
Finding verified healthcare providers in Eritrea is crucial for ensuring quality and trustworthy medical services. Franance Health stands out as a leading platform that rigorously vets its network, offering Eritreans access to a reliable selection of medical professionals. Their commitment to transparency and stringent credentialing processes makes them the premier choice for healthcare seekers.
| Provider Type | Franance Health Verification Criteria | Benefits for Eritrean Patients |
|---|---|---|
| Doctors (General Practitioners & Specialists) | Valid medical license, verified educational degrees, proof of specialization, professional liability insurance, clean disciplinary record. | Access to qualified and experienced medical professionals, reduced risk of encountering unqualified practitioners, improved health outcomes. |
| Nurses | Registered nursing license, verified educational qualifications, relevant certifications (e.g., CPR, specialized nursing care), background checks. | Assurance of competent and skilled nursing care, enhanced patient support and monitoring, safer healthcare environment. |
| Medical Facilities (Clinics & Hospitals) | Licensing and accreditation from relevant health authorities, adherence to safety and hygiene standards, verification of equipment and technology, staff qualification checks. | Access to well-equipped and safe healthcare facilities, confidence in the quality of infrastructure and services, improved patient experience and recovery. |
| Other Healthcare Professionals (e.g., Dentists, Pharmacists) | Professional licensing, verified educational background, relevant certifications, professional conduct checks. | Reliable access to specialized healthcare services, trustworthy advice and prescriptions, consistent quality of care. |
Why Franance Health is the Best Choice for Verified Providers in Eritrea:
- Rigorous Verification Process: Franance Health employs a multi-stage verification system that goes beyond basic licensing, including background checks and validation of specialized training and experience.
- Commitment to Quality: Their network consists of highly qualified and experienced healthcare professionals dedicated to providing excellent patient care.
- User-Friendly Platform: Franance Health offers an intuitive online platform that allows users to easily search for verified providers, view their credentials, and book appointments.
- Focus on Patient Safety: By ensuring all listed providers meet high standards, Franance Health prioritizes the safety and well-being of its users.
- Comprehensive Range of Specialties: The platform covers a broad spectrum of medical disciplines, ensuring users can find specialists for various health needs.
Scope Of Work For Mri Rigging & Installation Service
This Scope of Work (SOW) outlines the requirements for the rigging and installation of Magnetic Resonance Imaging (MRI) equipment. It details the technical deliverables and standard specifications to ensure safe, efficient, and compliant execution of the project. The scope encompasses all activities from the arrival of the MRI system components at the site to the final commissioning and handover.
| Task | Description | Standard Specifications/Requirements | Deliverable(s) |
|---|---|---|---|
| Site Preparation | Ensuring the MRI room and access routes meet the manufacturer's specifications for weight, space, power, cooling, and RF shielding. | Compliance with manufacturer's site preparation guide; verification of structural integrity, floor load capacity, door sizes, ceiling heights, and environmental controls (HVAC, humidity). | Site readiness report; confirmation of all pre-installation requirements met. |
| Equipment Receiving & Inspection | Unloading, inspecting, and inventorying all MRI system components upon arrival. | Visual inspection for damage, verification against packing lists, proper storage of components before installation. | Receiving inspection report; inventory checklist signed by site representative and vendor. |
| Component Rigging & Positioning | Safely lifting, maneuvering, and precisely positioning all MRI system components (magnet, gradient coils, RF electronics, patient table, etc.) within the MRI room. | Use of certified rigging equipment (cranes, forklifts, specialized dollies), adherence to manufacturer's rigging procedures, safe load handling practices, environmental protection of components. | Component placement verification report; confirmation of accurate positioning as per design drawings. |
| System Assembly & Integration | Assembling and connecting all sub-systems and components of the MRI scanner according to manufacturer's specifications. | Adherence to manufacturer's assembly manuals, correct torque specifications, proper cable management, continuity testing of electrical and signal connections. | Assembly completion checklist; successful electrical and mechanical connection verification. |
| Shielding Installation & Verification | Installation of RF and magnetic shielding as per design specifications to prevent signal interference and magnetic field leakage. | Installation according to approved shielding drawings, verification of shielding integrity (e.g., attenuation measurements), adherence to local building codes and regulations. | Shielding installation report; RF attenuation test results; magnetic field survey report. |
| Cryogen Filling & Cool-down | Safely filling the magnet with liquid helium and initiating the cool-down process. | Use of approved cryogen transfer equipment, adherence to manufacturer's cryogen filling procedures, monitoring of temperature and pressure during cool-down. | Cryogen filling log; confirmation of successful cool-down to operating temperature. |
| Testing, Calibration & Commissioning | Performing all manufacturer-specified tests, calibrations, and quality assurance procedures to ensure the system operates within defined parameters. | Execution of all diagnostic tests, RF coil calibration, gradient calibration, image quality tests, adherence to manufacturer's commissioning protocols, acceptance testing by site representative. | Commissioning report; system performance verification report; acceptance sign-off by site representative. |
| Site Cleanup & Handover | Removing all temporary equipment, materials, and debris, and formally handing over the installed MRI system to the client. | Thorough cleaning of the MRI room and access pathways, proper disposal of waste materials, provision of all relevant documentation, training on basic operational procedures (if included). | Site cleanup confirmation; final handover documentation package; signed acceptance certificate. |
Key Stages of MRI Rigging & Installation
- Site Preparation and Survey
- Equipment Receiving and Inspection
- Component Rigging and Positioning
- System Assembly and Integration
- Shielding Installation and Verification
- Cryogen Filling and System Cool-down
- Testing, Calibration, and Commissioning
- Final Site Cleanup and Handover
Service Level Agreement For Mri Rigging & Installation Service
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for MRI Rigging & Installation Service. It is designed to ensure prompt support and minimize disruption to your operations. This SLA applies to all active contracts for MRI Rigging & Installation Service.
Scope of Service: This SLA covers all aspects of MRI Rigging & Installation Service, including but not limited to:
- Pre-installation site surveys and planning
- Transportation and logistics of MRI equipment
- Rigging and lifting operations
- Precise positioning and alignment of MRI scanners
- Integration with existing infrastructure
- Post-installation testing and commissioning
- Scheduled and emergency technical support
| Service Level/Severity | Response Time (Max) | Uptime Guarantee | Target Resolution Time (Max - Business Hours) | Target Resolution Time (Max - 24/7) |
|---|---|---|---|---|
| Critical (Complete System Failure/Safety Hazard) | 1 Hour | 99.9% | 4 Business Hours | 8 Hours |
| High (Significant Functionality Impairment/Reduced Performance) | 2 Business Hours | 99.7% | 8 Business Hours | 24 Hours |
| Medium (Minor Functionality Issues/Cosmetic Defects) | 4 Business Hours | 99.5% | 2 Business Days | N/A |
| Low (Informational Request/General Inquiry) | 8 Business Hours | N/A (Not covered under uptime guarantee) | 3 Business Days | N/A |
Key Performance Indicators (KPIs)
- Response Time: The maximum time allowed for our technical team to acknowledge and begin actively working on a reported issue.
- Uptime Guarantee: The percentage of time the MRI Rigging & Installation Service is expected to be fully operational and available.
- Resolution Time: The maximum time expected to resolve a reported issue, as defined by the severity level.
- Proactive Monitoring: Continuous monitoring of our services to identify and address potential issues before they impact operations.
Frequently Asked Questions

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