Verified Service Provider in Eritrea
PACS/RIS Migration & Integration in Eritrea
Engineering Excellence & Technical Support
Data migration, interoperability and workflow integration for imaging IT. High-standard technical execution following OEM protocols and local regulatory frameworks.
Centralized & Secure Data Repository
Successfully migrated and integrated PACS/RIS systems, establishing a unified, secure, and auditable central data repository. This enhances data accessibility for diagnostics, reporting, and archival, while enforcing robust data integrity and compliance standards in line with national healthcare regulations.
Interoperable Diagnostic Workflow
Implemented seamless integration between PACS and RIS, enabling streamlined data flow for image acquisition, storage, retrieval, reporting, and billing. This automates key clinical workflows, reducing manual intervention, minimizing errors, and accelerating turnaround times for patient diagnoses and treatment planning across Eritrean healthcare facilities.
Enhanced Data Security & Disaster Recovery
Designed and deployed a resilient PACS/RIS infrastructure with advanced security protocols and a comprehensive disaster recovery plan. This safeguards sensitive patient data against unauthorized access and loss, ensuring business continuity and the reliable availability of critical medical imaging information, even in challenging environments.
What Is Pacs/ris Migration & Integration In Eritrea?
PACS/RIS migration and integration in Eritrea refers to the strategic process of transitioning from legacy Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS) to newer, more advanced solutions, or integrating disparate PACS/RIS environments. This involves the secure and efficient transfer of medical imaging data (DICOM objects) and associated patient and radiology reports, along with the re-engineering of workflows and data structures to ensure interoperability and enhanced functionality within Eritrean healthcare institutions. The service encompasses data extraction, cleansing, transformation, validation, and loading into the target system, alongside system configuration, network optimization, and user training. The primary objective is to establish a unified, robust, and accessible digital imaging and radiology management infrastructure that supports clinical decision-making, research, and administrative efficiency.
| Who Needs PACS/RIS Migration & Integration? | Typical Use Cases | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Hospitals and clinics in Eritrea seeking to upgrade outdated PACS/RIS. | Consolidating multiple legacy PACS/RIS across different departments or facilities. | Establishing a centralized radiology archive for improved accessibility and cost-efficiency. | Implementing a unified RIS for streamlined patient scheduling, reporting, and billing. | Integrating PACS/RIS with an existing or new Electronic Health Record (EHR) system. | Facilitating teleradiology services by providing remote access to images and reports. | Meeting regulatory compliance requirements for data retention and security. | Improving diagnostic turnaround times through faster image retrieval and report generation. | Enhancing research capabilities by enabling easier access to anonymized imaging data. | Supporting advanced imaging analytics and AI integration in the future. |
Key Components of PACS/RIS Migration & Integration
- Data Migration: Secure and compliant transfer of historical DICOM images and RIS data (patient demographics, exam orders, reports).
- System Integration: Establishing seamless communication between PACS, RIS, Electronic Health Records (EHR), and other clinical systems.
- Workflow Optimization: Redesigning radiology and clinical workflows to leverage the capabilities of the new or integrated systems.
- Data Validation & Cleansing: Ensuring data integrity, accuracy, and completeness post-migration.
- Interoperability Standards: Adherence to DICOM, HL7, and other relevant healthcare IT standards.
- Infrastructure Assessment & Upgrade: Evaluating and potentially upgrading network, storage, and server infrastructure.
- User Training & Support: Providing comprehensive training to radiologists, technicians, IT staff, and administrators.
- Security & Compliance: Implementing robust security measures to protect patient data and ensure compliance with national regulations.
- Disaster Recovery & Business Continuity Planning: Establishing protocols for data backup and system resilience.
Who Needs Pacs/ris Migration & Integration In Eritrea?
The question of who needs PACS/RIS migration and integration in Eritrea is crucial for advancing healthcare infrastructure. This technology is primarily beneficial for any healthcare facility that handles a significant volume of medical imaging and patient data, and is looking to improve efficiency, data accessibility, and diagnostic capabilities. The core need arises from the limitations of traditional film-based imaging and fragmented digital systems, which can hinder rapid retrieval, secure storage, collaboration, and efficient workflow management.
| Department/Facility Type | Key Needs/Benefits | Specific Imaging Modalities Involved |
|---|---|---|
| Radiology Department | Efficient image storage, retrieval, and viewing; reduced film handling costs; improved radiologist workflow and collaboration; digital reporting capabilities. | X-ray, CT, MRI, Ultrasound, Mammography, Fluoroscopy, Nuclear Medicine |
| Emergency Department | Rapid access to critical imaging studies for immediate diagnosis and treatment decisions; improved patient throughput. | X-ray, CT, Ultrasound |
| Cardiology Department | Integration with echocardiography and other cardiac imaging modalities; improved interpretation and archiving of cardiac studies. | Echocardiography, Cardiac CT, Cardiac MRI |
| Neurology Department | Streamlined access to neuroimaging studies (MRI, CT, PET) for diagnosis and monitoring of neurological conditions. | MRI (brain, spine), CT (brain), PET scans |
| Oncology Department | Tracking of treatment response through serial imaging; integration with treatment planning systems. | CT, MRI, PET scans, Mammography |
| Surgery Departments | Pre-operative planning and intra-operative review of imaging studies; improved communication between surgeons and radiologists. | All imaging modalities relevant to surgical specialties |
| Outpatient Clinics | Efficient referral and scheduling for imaging procedures; quick access to prior imaging for continuity of care. | X-ray, Ultrasound |
| Medical Records Department | Digital archiving and retrieval of all imaging reports and associated images; reduced physical storage space. | All imaging reports |
| IT Department | Centralized management of imaging data; enhanced data security and backup solutions; system integration and maintenance. | All digital imaging data |
| Administration/Management | Improved operational efficiency; cost savings through reduced film and manual processes; enhanced data for performance monitoring and strategic planning. | All imaging data and workflow metrics |
Target Customers and Departments in Eritrea Needing PACS/RIS Migration & Integration
- Large Public Hospitals:
- These are often the central hubs for medical imaging in a region, serving a diverse patient population. Implementing PACS/RIS can streamline operations, reduce waiting times for results, and enable better data archiving for public health analysis.
- Specialty Clinics (e.g., Cardiology, Neurology, Oncology):
- Clinics with a high volume of specific imaging modalities (like MRI, CT, Ultrasound) can greatly benefit from specialized PACS solutions that integrate seamlessly with RIS for precise patient scheduling and reporting.
- Private Healthcare Providers:
- As private healthcare grows in Eritrea, these entities will seek competitive advantages through modern imaging management systems, improving patient experience and diagnostic turnaround times.
- Diagnostic Imaging Centers:
- Dedicated centers focused solely on medical imaging are prime candidates for PACS/RIS. Integration ensures efficient patient throughput, optimal equipment utilization, and robust data management.
- Research and Academic Medical Institutions:
- For institutions involved in medical research or training, PACS/RIS provides a platform for anonymized data access for studies, as well as an educational tool for future radiologists and technicians.
- Government Health Ministries/Agencies:
- For national health planning and oversight, a centralized or interconnected PACS/RIS infrastructure can provide valuable insights into imaging trends, disease prevalence, and resource allocation.
Pacs/ris Migration & Integration Process In Eritrea
This document outlines the comprehensive workflow for a PACS/RIS migration and integration project in Eritrea, from initial inquiry to successful execution. It covers all key stages, stakeholder involvement, and technical considerations necessary for a smooth transition.
| Phase | Stage/Activity | Description | Key Stakeholders | Deliverables/Outcomes | Estimated Timeline (Illustrative) |
|---|---|---|---|---|---|
| Initial Inquiry & Needs Assessment | Understanding the current PACS/RIS infrastructure, identifying pain points, defining project scope, and initial budget estimation. | Eritrean Ministry of Health (MoH), Hospital/Clinic Management, IT Department, Potential Vendors | Project Mandate, High-Level Scope Document, Preliminary Budget | 1-2 Weeks |
| Vendor Selection & Procurement | Issuing RFPs/RFQs, evaluating vendor proposals, conducting due diligence, contract negotiation, and procurement. | MoH Procurement Department, Technical Evaluation Committee, Legal Department, Hospital Management | Selected Vendor Contract, Procurement Approval | 4-8 Weeks |
| Project Kick-off & Team Formation | Formal project commencement, establishing project governance, defining roles and responsibilities, and assembling the project team. | MoH Project Management Office (PMO), Vendor Project Manager, Hospital IT Lead, Key End-Users | Project Charter, Project Team Roster, Communication Plan | 1 Week |
| Current State Analysis | Detailed inventory of existing PACS/RIS hardware, software, network infrastructure, data storage, and workflows. Documentation of existing interfaces and integrations. | Vendor Technical Team, Hospital IT Department, PACS/RIS Administrators | Current State Assessment Report, Network Diagrams, Data Flow Diagrams | 2-4 Weeks |
| Requirements Gathering & Gap Analysis | In-depth discussions with end-users (radiologists, technologists, administrators) to define functional and non-functional requirements. Identifying gaps between current state and desired future state. | Vendor Business Analysts, End-Users (Radiologists, Technologists, Clerks), IT Department | Detailed Requirements Document, Gap Analysis Report | 3-5 Weeks |
| Future State Design & Architecture | Designing the new PACS/RIS architecture, including hardware, software, storage, network, and integration points. Defining data migration strategy and security protocols. | Vendor Solution Architects, MoH IT Steering Committee, Hospital IT Lead | Future State Architecture Document, System Design Specification, Data Migration Strategy | 4-6 Weeks |
| Integration Design | Specifying how the new PACS/RIS will integrate with existing EMR/HIS, LIS, and other relevant systems using standards like HL7, DICOM. | Vendor Integration Specialists, EMR/HIS Vendor (if applicable), Hospital IT Department | Integration Design Document, Interface Specifications | 2-3 Weeks |
| System Installation & Configuration | Installing and configuring the new PACS/RIS software and hardware according to the design specifications. Setting up user roles and permissions. | Vendor Implementation Team, Hospital IT Support Staff | Installed and Configured PACS/RIS System | 6-10 Weeks |
| Data Migration Planning & Scripting | Developing scripts and procedures for migrating existing imaging studies and RIS data to the new system. Planning for data cleansing and validation. | Vendor Data Migration Specialists, Hospital IT Department | Data Migration Scripts, Migration Plan | 3-5 Weeks |
| Interface Development & Configuration | Developing and configuring interfaces for seamless data exchange between PACS/RIS and other hospital systems. | Vendor Integration Engineers, EMR/HIS Vendor Support | Developed and Configured Interfaces | 4-7 Weeks |
| Unit Testing | Individual components of the system are tested to ensure they function as intended. | Vendor Technical Team | Unit Test Cases & Reports | Ongoing during Development |
| Integration Testing | Testing the seamless flow of data and functionality between different components of the PACS/RIS and integrated systems. | Vendor Integration Team, Hospital IT Department | Integration Test Cases & Reports | 3-4 Weeks |
| User Acceptance Testing (UAT) | End-users rigorously test the system to confirm it meets their requirements and performs as expected in real-world scenarios. | Key End-Users, Hospital Management, Vendor Team | UAT Test Scripts, UAT Sign-off Document | 3-5 Weeks |
| Performance & Load Testing | Assessing system performance under expected and peak load conditions to ensure stability and responsiveness. | Vendor Technical Team, Hospital IT Department | Performance Test Reports | 1-2 Weeks |
| Training Material Development | Creating comprehensive training materials for different user groups (radiologists, technologists, administrators). | Vendor Training Specialists, Hospital Super-Users | Training Manuals, User Guides, E-Learning Modules | 2-3 Weeks |
| End-User Training | Conducting hands-on training sessions for all end-users on the new PACS/RIS system. | Vendor Trainers, Hospital Super-Users | Trained End-Users | 2-4 Weeks |
| Data Migration Execution | Executing the planned data migration from the old system to the new PACS/RIS. | Vendor Data Migration Team, Hospital IT Department | Migrated Data | 1-2 Weeks (can be phased or during a cutover window) |
| System Deployment | Deploying the configured PACS/RIS system into the production environment. | Vendor Implementation Team, Hospital IT Department | Live PACS/RIS System | 1-3 Days |
| Go-Live | The official launch of the new PACS/RIS system for operational use. | All Stakeholders | Fully Operational PACS/RIS System | 1 Day |
| Post-Go-Live Support (Hypercare) | Intensive support from the vendor and IT team to address immediate issues and user queries after go-live. | Vendor Support Team, Hospital IT Department, Super-Users | Resolved Incidents, Stable System | 2-4 Weeks |
| Ongoing Maintenance & Support | Establishing long-term support agreements, regular system maintenance, and updates. | Vendor Support Team, Hospital IT Department | Service Level Agreements (SLAs), System Updates | Ongoing |
| Performance Monitoring & Optimization | Continuously monitoring system performance and making necessary optimizations. | Hospital IT Department, Vendor Support | Performance Reports, Optimization Plans | Ongoing |
| Project Closure & Handover | Formal closure of the project, documentation handover, and final sign-off. | Project Manager, Hospital Management, Vendor PM | Project Closure Report, Final Documentation | 1 Week |
PACS/RIS Migration & Integration Workflow in Eritrea
- Phase 1: Initiation & Planning
- Phase 2: Assessment & Design
- Phase 3: Development & Configuration
- Phase 4: Testing & Validation
- Phase 5: Deployment & Training
- Phase 6: Go-Live & Post-Implementation Support
Pacs/ris Migration & Integration Cost In Eritrea
Migrating and integrating a Picture Archiving and Communication System (PACS) and Radiology Information System (RIS) in Eritrea involves a complex interplay of technological, logistical, and local economic factors. These systems are crucial for modern healthcare, enabling digital storage, retrieval, and management of medical images and patient radiology data. The costs can vary significantly based on the scale of the implementation, the chosen vendor, the complexity of integration with existing hospital infrastructure, and the specific features required. Eritrea, as a developing nation, presents unique considerations, including potential challenges with infrastructure, availability of specialized IT personnel, and import duties on hardware and software.
| Cost Component | Estimated Range (ERN) | Notes |
|---|---|---|
| Software Licensing (perpetual/annual) | 1,000,000 - 10,000,000+ | Highly variable based on features, users, and modules. Subscription models might have lower initial costs but higher long-term expenses. International vendors will likely price in USD/EUR and require conversion. Local/regional providers might offer more favorable pricing. |
| Hardware (Servers, workstations, network) | 500,000 - 5,000,000+ | Dependent on the number of sites, users, and required storage. Import duties and shipping will be significant factors. |
| Migration Services | 200,000 - 2,000,000+ | Depends on the volume and complexity of existing data. Data cleansing and validation are critical and can add to costs. |
| Integration Services | 300,000 - 3,000,000+ | Integration with EHR and other hospital systems can be complex and require custom development. Modularity of existing systems plays a role. |
| Implementation & Configuration | 150,000 - 1,500,000+ | Includes setup, workflow design, and modality integration. On-site expertise might be required. |
| Training | 100,000 - 500,000+ | Costs for trainers, travel, and material. On-the-job training and remote sessions can reduce costs. |
| Support & Maintenance (annual) | 150,000 - 1,500,000+ | Typically a percentage of the initial software cost. Crucial for ongoing system health and updates. |
| Infrastructure Upgrades (if needed) | 100,000 - 1,000,000+ | Can include network upgrades, power conditioning, or dedicated server rooms. |
| Import Duties & Taxes | Variable (add 10-30% to hardware/software costs) | These can significantly increase the landed cost of imported goods. Exemptions might be possible for healthcare equipment. |
| Contingency (10-15%) | Variable | Recommended for unforeseen issues and scope creep. |
Key Pricing Factors for PACS/RIS Migration & Integration in Eritrea
- Software Licensing: This is a core cost, often based on the number of users, modules (e.g., mammography, cardiology), and storage capacity. It can be a perpetual license or a subscription-based model.
- Hardware Costs: This includes servers for data storage, workstations for radiologists and clinicians, network infrastructure (routers, switches, cabling), and potentially dedicated imaging workstations.
- Migration Services: The process of transferring existing patient data and images from legacy systems to the new PACS/RIS. This can be a significant undertaking, especially with large volumes of data.
- Integration Services: Connecting the PACS/RIS with other hospital systems, such as the Electronic Health Record (EHR), laboratory systems, and billing systems. This requires custom development and testing.
- Implementation & Configuration: Setting up the software, configuring workflows, user profiles, and integrating with specific imaging modalities (X-ray, CT, MRI, Ultrasound).
- Training: Comprehensive training for radiologists, technologists, IT staff, and administrative personnel on using the new systems effectively.
- Support & Maintenance: Ongoing technical support, software updates, and hardware maintenance contracts. This is often a recurring annual cost.
- Infrastructure Readiness: Assessing and potentially upgrading existing IT infrastructure, including network bandwidth, power stability, and cybersecurity measures.
- Vendor Type: The choice between a large international vendor or a smaller, local/regional provider can impact pricing, support responsiveness, and customization capabilities.
- Import Duties & Taxes: As hardware and software are likely to be imported, customs duties, VAT, and other taxes will add to the overall cost.
- Local Currency Fluctuations: Given the use of foreign currency for software and potentially hardware, exchange rate fluctuations can impact the final cost in Eritrean Nakfa (ERN).
Affordable Pacs/ris Migration & Integration Options
Migrating and integrating Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS) can be a significant undertaking for healthcare organizations. However, by understanding available value bundles and implementing smart cost-saving strategies, organizations can achieve a smooth and budget-friendly transition. This guide outlines key considerations and approaches to affordable PACS/RIS migration and integration.
| Value Bundle/Strategy | Description | Cost-Saving Benefits | Potential Challenges | ||||
|---|---|---|---|---|---|---|---|
| Cloud-Native PACS/RIS | A complete PACS/RIS solution hosted and managed by the vendor in the cloud. | Reduced upfront hardware costs, predictable subscription fees, scalability, automatic updates, disaster recovery included. | Requires reliable internet connectivity, data security concerns (mitigated by reputable vendors), potential long-term subscription costs. | ||||
| Hybrid Cloud Approach | Combines on-premises infrastructure with cloud-based components (e.g., cloud archiving for older studies, cloud-based RIS). | Flexibility to leverage existing on-premises investments while gaining cloud benefits, controlled data residency. | Requires careful integration between on-premises and cloud environments, potential for increased complexity. | On-Demand Scalability | The ability to easily scale IT resources (storage, processing power) up or down as needed. | Avoids over-provisioning hardware, pay-as-you-go model for resources. | Can lead to unpredictable costs if usage is not monitored, requires efficient resource management. |
| Managed Services & Outsourcing | Entrusting the management and maintenance of PACS/RIS infrastructure and operations to a third-party vendor. | Reduces internal IT burden and associated staffing costs, access to specialized expertise, predictable operational expenses. | Loss of direct control over infrastructure, vendor lock-in potential, requires strong Service Level Agreements (SLAs). | ||||
| Data De-duplication & Compression | Techniques to reduce the storage footprint of medical images and associated data. | Significant reduction in storage hardware and associated costs, lower data transfer bandwidth requirements. | May require specialized software or hardware, potential impact on image quality (though generally negligible with modern solutions). | ||||
| Vendor-Specific Integration Suites | Bundled software and services from a single vendor designed for seamless integration between their PACS and RIS. | Streamlined implementation, reduced integration complexities and costs, often includes pre-built interfaces for common EMRs. | Can lead to vendor lock-in, potentially less flexibility if integrating with non-vendor systems. | ||||
| Open-Source Components (with caution) | Utilizing open-source tools for specific functionalities within a PACS/RIS ecosystem (e.g., image viewers, middleware). | Lower licensing costs for specific components, flexibility and customization potential. | Requires significant in-house technical expertise for implementation and ongoing support, security patching is the organization's responsibility. |
Key Considerations for Affordable PACS/RIS Migration & Integration
- Phased Implementation: Break down the migration into smaller, manageable phases to distribute costs and minimize disruption.
- Cloud-Based Solutions: Explore cloud PACS/RIS offerings, which often reduce upfront hardware and IT infrastructure costs.
- Vendor-Provided Integration Services: Leverage the expertise of your PACS/RIS vendor for seamless integration with existing systems.
- Open Standards and Interoperability: Prioritize solutions that adhere to open standards (e.g., DICOM, HL7) to facilitate easier integration with other healthcare IT systems.
- Data Archiving and Management Strategy: Develop a clear plan for data migration, archiving, and retention to avoid unnecessary storage costs.
- Training and Change Management: Invest in comprehensive training for staff to ensure efficient adoption and minimize post-migration support needs.
- Clear Project Scope and Requirements: Define precise project goals and requirements to prevent scope creep and unexpected expenses.
- Thorough Vendor Evaluation: Compare multiple vendors, paying close attention to total cost of ownership beyond initial licensing fees.
Verified Providers In Eritrea
In Eritrea's evolving healthcare landscape, ensuring access to verified and reliable medical services is paramount. This is where Franance Health emerges as a leading force, offering a robust network of credentialed healthcare providers. Understanding their credentials and the rigorous vetting process is crucial for anyone seeking the highest quality of care. Franance Health's commitment to excellence translates into a more secure and effective healthcare experience for individuals and families in Eritrea.
| Provider Type | Typical Credentials Verified | Franance Health Assurance |
|---|---|---|
| General Practitioners | Medical Degree (MD/MBBS), National Medical License, Current Practicing Certificate, Clean Disciplinary Record | Verified for competence, ethical practice, and adherence to national health guidelines. |
| Specialists (e.g., Cardiologists, Pediatricians, Surgeons) | Medical Degree, Specialty Board Certification (where applicable), Fellowship Training (if relevant), National Medical License, Current Practicing Certificate, Clean Disciplinary Record | Ensured through rigorous review of postgraduate qualifications, experience, and peer validation. |
| Nurses (RNs, ENs) | Nursing Diploma/Degree, National Nursing License, Current Practicing Certificate, Background Checks | Confirmed for professional training, licensure, and commitment to patient care standards. |
| Pharmacists | Pharmacy Degree, National Pharmacy License, Current Practicing Certificate, Good Standing with Pharmacy Board | Verified for pharmaceutical knowledge, safe dispensing practices, and regulatory compliance. |
| Dentists | Dental Degree (DDS/DMD), National Dental License, Current Practicing Certificate, Clean Disciplinary Record | Assessed for dental expertise, patient safety protocols, and adherence to ethical dental practice. |
Why Franance Health Credentials Matter
- Rigorous Verification: Franance Health employs a multi-layered verification process for all its partner providers, ensuring they meet stringent professional and ethical standards.
- Clinical Excellence: Our network comprises specialists and general practitioners with proven track records, advanced training, and a dedication to patient well-being.
- Patient-Centric Approach: Franance Health providers are selected not only for their technical skills but also for their empathetic communication and commitment to patient-centered care.
- Continuous Professional Development: We encourage and facilitate ongoing education and training for our affiliated healthcare professionals, keeping them abreast of the latest medical advancements.
- Transparency and Trust: Franance Health provides clear and accessible information about provider qualifications, fostering trust and empowering patients in their healthcare decisions.
Scope Of Work For Pacs/ris Migration & Integration
This Scope of Work (SOW) outlines the requirements, objectives, technical deliverables, and standard specifications for the successful migration and integration of the existing Picture Archiving and Communication System (PACS) and Radiology Information System (RIS) to a new, unified platform. This project aims to improve data accessibility, workflow efficiency, interoperability, and long-term scalability for the radiology department.
| Phase | Key Activities | Deliverables | Timeline (Estimated) |
|---|---|---|---|
| Requirements gathering, System architecture design, Data mapping, Workflow analysis, Security assessment, Test plan development. | Detailed SOW, System Architecture Document, Data Migration Strategy, Integration Plan, Test Plan. | 4-6 Weeks |
| Installation and configuration of new PACS/RIS hardware and software, Network setup, User account creation, Role-based access control configuration. | Configured PACS/RIS environment, User credentials, Access control matrix. | 3-5 Weeks |
| Development and testing of migration scripts, Incremental data migration, Full data migration, Data validation and verification. | Migrated image data (DICOM objects), Data migration logs, Validation reports. | 8-12 Weeks (dependent on data volume) |
| Development and testing of migration scripts, Incremental data migration, Full data migration, Data validation and verification. | Migrated RIS data (patient demographics, orders, reports), Data migration logs, Validation reports. | 6-10 Weeks (dependent on data volume) |
| Integration of PACS with RIS (e.g., worklist synchronization, report linking), Integration with other hospital systems (e.g., EMR/EHR, billing systems) via HL7 or FHIR interfaces. | Integrated PACS/RIS system, Verified HL7/FHIR interfaces, Interface documentation. | 4-8 Weeks |
| Unit testing, Integration testing, User Acceptance Testing (UAT), Performance testing, Security testing. | Test results, UAT sign-off, Performance metrics, Security audit report. | 4-6 Weeks |
| Development of training materials, Delivery of training sessions to radiologists, technologists, and administrative staff. | Training documentation, Trained end-users. | 2-3 Weeks |
| Phased or full cutover to the new system, On-site and remote support during the initial go-live period, Issue resolution, Performance monitoring. | Live PACS/RIS system, Post-go-live support plan, Issue log and resolution tracking. | 2-4 Weeks (intensive support) + ongoing support |
| Archiving of old PACS/RIS data (if required), Shutdown and removal of old hardware and software. | Decommissioning plan, Decommissioned systems. | 2-4 Weeks |
Project Objectives
- Migrate all existing medical images (DICOM objects) from the current PACS to the new PACS.
- Migrate all patient demographic, scheduling, reporting, and billing data from the current RIS to the new RIS.
- Integrate the new PACS and RIS to ensure seamless data flow and workflow continuity.
- Decommission the old PACS and RIS systems upon successful validation of the new system.
- Ensure data integrity, security, and compliance with all relevant healthcare regulations (e.g., HIPAA, GDPR).
- Minimize disruption to daily radiology operations during the migration and integration process.
- Provide comprehensive training to end-users on the new PACS/RIS functionalities.
- Establish robust reporting and analytics capabilities within the new system.
Service Level Agreement For Pacs/ris Migration & Integration
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the PACS/RIS Migration and Integration project. It defines the expected performance standards and the remedies available in case of non-compliance. This SLA is an appendix to the main Project Agreement between [Client Name] and [Service Provider Name].
| Service Component | Response Time Guarantee (Business Hours) | Resolution Time Target (Business Hours) | Uptime Guarantee |
|---|---|---|---|
| Critical System Outage (PACS/RIS Unavailability) | 1 Hour | 4 Business Hours | 99.9% |
| Major Functionality Degradation (e.g., inability to acquire images, generate reports) | 2 Business Hours | 8 Business Hours | 99.5% |
| Minor Functionality Issues (e.g., slow performance, UI glitches) | 4 Business Hours | 2 Business Days | 99.0% |
| Integration Connectivity Issues (e.g., HL7 interface down) | 2 Business Hours | 6 Business Hours | 99.9% |
| Data Migration Errors (affecting access to prior studies) | 4 Business Hours | 1 Business Day | N/A (Service Component) |
| Standard Support Requests (e.g., user inquiries, minor configuration changes) | 8 Business Hours | 3 Business Days | N/A (Service Component) |
Scope of Service
- Initial PACS/RIS system migration.
- Integration of PACS/RIS with existing hospital information systems (HIS) and other relevant medical imaging/reporting systems.
- Post-migration support and maintenance as defined in the main Project Agreement.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
Ready when you are
Let's scope your PACS/RIS Migration & Integration in Eritrea project in Eritrea.
OEM Approved
54Regions
Scaling healthcare logistics and technical systems across the entire continent.