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Verified Service Provider in Equatorial Guinea
Radiology Reporting Workstation Installation Service in Equatorial Guinea
Engineering Excellence & Technical Support
Radiology Reporting Workstation Installation Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Expert Network Configuration for Seamless PACS Integration
We ensure robust and secure network infrastructure tailored for Equatorial Guinea's environment, guaranteeing optimal PACS (Picture Archiving and Communication System) integration and high-speed image transfer for your radiology reporting workstation.
Tailored Software Deployment and Customization
Our service includes the precise installation and configuration of specialized radiology reporting software, with options for customization to align with your specific workflows and diagnostic needs, ensuring maximum efficiency for your radiologists in Equatorial Guinea.
Proactive Remote Monitoring and Dedicated On-Site Support
Benefit from 24/7 remote monitoring of your reporting workstation's performance and access to our certified technicians for prompt on-site troubleshooting and maintenance throughout Equatorial Guinea, minimizing downtime and ensuring operational continuity.
What Is Radiology Reporting Workstation Installation Service In Equatorial Guinea?
Radiology Reporting Workstation Installation Service in Equatorial Guinea refers to the specialized process of deploying, configuring, and integrating Picture Archiving and Communication Systems (PACS) reporting workstations within healthcare facilities in Equatorial Guinea. This service ensures that medical imaging departments have the necessary IT infrastructure to efficiently receive, interpret, and report on diagnostic images such as X-rays, CT scans, MRIs, and ultrasounds. The service encompasses the entire lifecycle from initial site assessment and hardware/software procurement to final system testing and user training. It addresses the unique logistical and technical challenges present in Equatorial Guinea, including potential infrastructure limitations, connectivity issues, and the need for localized support and expertise.
| Stakeholder | Need for Service | Typical Use Cases |
|---|---|---|
| Hospitals and Clinics | To establish or upgrade diagnostic imaging departments, enabling efficient interpretation of medical images and timely patient care. | Routine reporting of X-rays, CT scans, MRIs, ultrasounds, mammography. Emergency radiology consultations. Teleradiology workflows. |
| Radiology Departments | To equip radiologists with the tools necessary for accurate diagnosis, dictation, and report generation. | Generating radiology reports for inpatient and outpatient services. Quality assurance reviews of imaging studies. Multidisciplinary team meetings requiring image review. |
| Diagnostic Imaging Centers | To provide specialized imaging services with a focus on rapid and accurate diagnostic reporting. | Outsourced radiology reporting for other healthcare facilities. Specialized imaging sub-specialties (e.g., neuro-radiology, musculoskeletal radiology). |
| Government Health Initiatives | To improve access to diagnostic imaging services and enhance healthcare infrastructure in underserved regions. | Deployment of reporting capabilities in public hospitals and health centers. Supporting national health screening programs. |
| IT Departments of Healthcare Facilities | To ensure seamless integration of reporting workstations with existing IT infrastructure and maintain system uptime. | Managing and troubleshooting the PACS reporting environment. Implementing security protocols. Coordinating with third-party service providers. |
Key Components of Radiology Reporting Workstation Installation Service
- Site Assessment and Planning: Evaluating existing IT infrastructure, network capabilities, power stability, and physical space requirements for workstation deployment.
- Hardware Procurement and Installation: Sourcing, delivering, and installing specialized high-resolution medical displays, powerful workstations, and necessary peripherals (e.g., ergonomic keyboards, mice).
- Software Installation and Configuration: Deploying PACS viewer software, reporting templates, voice recognition systems (if applicable), and integrating these with existing hospital information systems (HIS) or electronic health records (EHR).
- Network Integration and Connectivity: Establishing secure and reliable network connections between workstations, PACS servers, imaging modalities, and the hospital's internal network.
- System Calibration and Optimization: Ensuring accurate image display calibration for precise diagnostic interpretation and optimizing workstation performance for speed and efficiency.
- Security Implementation: Configuring user authentication, access controls, data encryption, and ensuring compliance with relevant data privacy regulations.
- Testing and Validation: Performing comprehensive system testing to verify functionality, data integrity, and seamless workflow integration.
- User Training and Support: Providing hands-on training to radiologists, technicians, and IT staff on workstation operation, reporting procedures, and basic troubleshooting.
- Post-Installation Maintenance and Support: Offering ongoing technical support, software updates, and hardware maintenance agreements.
Who Needs Radiology Reporting Workstation Installation Service In Equatorial Guinea?
Radiology reporting workstation installation services are crucial for healthcare facilities in Equatorial Guinea seeking to enhance their diagnostic imaging workflows. These specialized services ensure that the advanced software and hardware required for radiologists to interpret medical images efficiently and accurately are properly set up, configured, and integrated into the existing hospital IT infrastructure. This includes installing reporting software, PACS (Picture Archiving and Communication System) viewers, image processing tools, and necessary peripherals, all while ensuring seamless connectivity and optimal performance.
| Target Customer/Department | Specific Needs and Benefits | Examples |
|---|---|---|
| Hospitals (Public & Private) | Departments: Radiology, Diagnostic Imaging, Cardiology, Oncology, Neurology, Emergency Medicine. Needs: Upgrading existing reporting systems, establishing new radiology departments, improving turnaround times for image interpretation, enhancing diagnostic accuracy, integrating with Electronic Health Records (EHRs), supporting sub-specialty reporting (e.g., neuro-radiology, musculoskeletal radiology). | Central Hospital of Malabo, HM Hospital La Paz (if applicable in future), various regional hospitals. |
| Diagnostic Imaging Centers | Departments: Radiology. Needs: Setting up dedicated reporting stations for a high volume of external referrals, ensuring efficient workflow for multiple radiologists, implementing advanced visualization tools, reliable data management and archiving. | Specialized radiology clinics offering MRI, CT, X-ray, and Ultrasound services. |
| Public Health Institutions | Departments: Radiology, Public Health Screening Programs. Needs: Equipping provincial or district health centers with basic reporting capabilities, supporting public health initiatives (e.g., TB screening, maternal health monitoring), ensuring accessibility of diagnostic services in remote areas. | Ministry of Health facilities, regional health directorates. |
| Private Healthcare Providers & Polyclinics | Departments: Radiology, various clinical specialties requiring image review. Needs: Providing comprehensive outpatient diagnostic services, attracting patients with advanced imaging interpretation, offering competitive healthcare solutions, efficient reporting for various outpatient needs. | Private clinics and polyclinics with diagnostic imaging units. |
| Non-Governmental Organizations (NGOs) | Departments: Medical Missions, Mobile Clinics, Health Programs. Needs: Setting up temporary or mobile reporting stations for medical outreach programs, providing diagnostic support in underserved communities, ensuring efficient data collection and reporting for program evaluation. | NGOs providing healthcare services, mobile medical units. |
Target Customers and Departments in Equatorial Guinea for Radiology Reporting Workstation Installation Services
- Hospitals and Clinics
- Diagnostic Imaging Centers
- Public Health Institutions
- Private Healthcare Providers
- Non-Governmental Organizations (NGOs) with Medical Services
Radiology Reporting Workstation Installation Service Process In Equatorial Guinea
This document outlines the comprehensive workflow for Radiology Reporting Workstation Installation Services in Equatorial Guinea, from the initial client inquiry to the final project execution and handover. The process is designed to be transparent, efficient, and tailored to the specific needs of healthcare facilities in the region, ensuring a smooth and successful deployment of critical medical imaging infrastructure.
| Phase | Key Activities | Description | Deliverables/Outcomes |
|---|---|---|---|
| 1: Initial Inquiry & Consultation | Client Contact, Requirements Gathering, Preliminary Discussion | The client expresses interest in the installation service. Our team engages in initial discussions to understand their specific needs, the type of reporting workstation required, existing IT infrastructure, and budget. This phase focuses on establishing a clear understanding of project scope and objectives. | Initial project brief, understanding of client's core requirements, preliminary project feasibility assessment. |
| 2: Site Assessment & Planning | On-site Visit, Infrastructure Evaluation, Technical Requirements Definition, Network Analysis | A team of qualified technicians and IT specialists conducts an on-site visit to the client's facility. This involves evaluating the existing IT infrastructure, power supply, network connectivity, physical space for workstations, and any potential environmental challenges. Detailed technical requirements and a project plan are developed. | Detailed site assessment report, refined technical specifications, preliminary project plan, risk assessment. |
| 3: Proposal & Agreement | Customized Proposal Generation, Quotation, Contract Negotiation, Service Level Agreement (SLA) Finalization | Based on the site assessment and requirements, a comprehensive proposal is generated. This includes detailed specifications of the reporting workstation, software, installation services, timelines, costs, and warranty information. Upon acceptance, a formal contract and SLA are negotiated and signed. | Formal proposal document, signed contract, agreed-upon SLA, project kick-off meeting scheduling. |
| 4: Procurement & Logistics | Equipment Sourcing, Order Placement, Shipping & Customs Clearance, Delivery to Site | All necessary hardware (workstations, monitors, peripherals) and software licenses are procured from reliable vendors. Logistics are managed meticulously, including international shipping, customs clearance procedures specific to Equatorial Guinea, and secure delivery to the client's site. | Procured hardware and software, documented shipping and customs clearance, confirmed delivery schedule. |
| 5: Installation & Configuration | Hardware Setup, Software Installation, Network Integration, System Configuration, PACS Integration (if applicable) | The installation team arrives on-site to physically set up the workstations, install operating systems and reporting software, configure network settings, and integrate the workstations with the existing Picture Archiving and Communication System (PACS) or other relevant hospital information systems (HIS). | Installed and configured reporting workstations, successful network integration, functional software environment. |
| 6: Testing & Validation | Functionality Testing, Performance Benchmarking, Integration Testing, User Acceptance Testing (UAT) | Thorough testing is conducted to ensure all components function as expected. This includes testing software features, network performance, data integrity, and integration with other hospital systems. User Acceptance Testing (UAT) is performed with key clinical staff to confirm the system meets their operational needs. | Testing reports, UAT sign-off, validated system performance, identified and resolved issues. |
| 7: Training & Handover | End-User Training, Administrator Training, System Documentation, Project Handover | Comprehensive training sessions are provided to radiologists, technicians, and IT administrators on how to effectively use and manage the reporting workstations. All relevant system documentation, user manuals, and support contacts are handed over to the client, marking the formal completion of the installation phase. | Trained end-users and administrators, comprehensive system documentation, formal project handover certificate. |
| 8: Post-Installation Support | Warranty Support, Remote Assistance, On-site Maintenance (as per SLA), Software Updates | Following the handover, our team provides ongoing support as outlined in the SLA. This includes troubleshooting, remote assistance, scheduled maintenance visits, and ensuring the timely application of software updates and patches to maintain optimal system performance and security. | Ongoing technical support, resolved issues, maintained system uptime and performance. |
Radiology Reporting Workstation Installation Service Process
- Phase 1: Initial Inquiry & Consultation
- Phase 2: Site Assessment & Planning
- Phase 3: Proposal & Agreement
- Phase 4: Procurement & Logistics
- Phase 5: Installation & Configuration
- Phase 6: Testing & Validation
- Phase 7: Training & Handover
- Phase 8: Post-Installation Support
Radiology Reporting Workstation Installation Service Cost In Equatorial Guinea
Installing a Radiology Reporting Workstation in Equatorial Guinea involves several cost considerations that can fluctuate based on specific project requirements and market conditions. These workstations are crucial for radiologists to view, analyze, and report on medical imaging studies, and their installation requires specialized technical expertise.
The cost of installing a Radiology Reporting Workstation in Equatorial Guinea is influenced by a range of factors. These include the complexity of the existing IT infrastructure at the healthcare facility, the number of workstations to be installed, the specific software and hardware configurations required, and the vendor chosen for the installation service. Geographic location within Equatorial Guinea can also play a role due to potential travel and logistics costs for the installation team. Furthermore, the need for data migration from older systems, integration with existing Picture Archiving and Communication Systems (PACS) or Hospital Information Systems (HIS), and any necessary network upgrades or security implementations will directly impact the overall price. The level of training provided to the end-users also contributes to the service cost.
Pricing for these services is typically quoted on a project-by-project basis. While specific price lists are not readily available publicly, based on industry standards and the economic context of Equatorial Guinea, one might expect a range for the installation service itself (excluding the cost of the hardware and software) to be anywhere from 1,500,000 XAF to 7,500,000 XAF or more. This broad range accounts for the variability in the factors mentioned above.
| Service Component | Estimated Cost Range (XAF) | Notes |
|---|---|---|
| Basic Workstation Setup & Configuration | 500,000 - 1,500,000 | Includes initial hardware setup, operating system installation, and basic software configuration. |
| Radiology Software Installation & Licensing (One-time) | Variable (often bundled) | Cost depends heavily on the chosen software solution. This is a significant separate cost from installation service. |
| Integration with PACS/HIS | 750,000 - 3,000,000+ | Complexity of integration with existing hospital systems significantly impacts cost. |
| Data Migration Services | 500,000 - 2,000,000 | Depends on the volume and complexity of data to be migrated. |
| Network Configuration & Optimization | 300,000 - 1,000,000 | Ensuring sufficient bandwidth and stability for image transfer. |
| User Training (per session/group) | 200,000 - 750,000 | Can vary based on duration and number of attendees. |
| Project Management & Consulting | 250,000 - 1,500,000 | Overseeing the entire installation process. |
| Travel & Logistics (for remote locations) | Variable | Added cost for technicians traveling to sites outside major cities. |
Key Pricing Factors for Radiology Reporting Workstation Installation in Equatorial Guinea
- Complexity of Existing IT Infrastructure: Older or less developed IT systems may require more effort and time for integration.
- Number of Workstations: Installing multiple workstations will generally increase the total cost, though per-unit costs might decrease with volume.
- Hardware and Software Requirements: Specific makes and models of workstations, monitors, and specialized radiology software can influence installation complexity and cost.
- Vendor Selection: Different IT service providers or radiology solution vendors will have varying pricing structures and expertise.
- Geographic Location: Installation sites further from major urban centers might incur higher travel and logistics expenses.
- Data Migration: Transferring existing patient data and imaging studies to the new system requires careful planning and execution, adding to the cost.
- Integration with Existing Systems: Seamless integration with PACS, HIS, or other hospital management software is critical and can be technically demanding.
- Network Upgrades and Security: Ensuring a robust and secure network for efficient data transfer and access is often a necessary component of installation.
- User Training: Comprehensive training for radiologists and support staff on using the new workstation and software is a common inclusion in installation services.
- Support and Maintenance Agreements: Post-installation support and maintenance contracts will add to the long-term cost but are vital for operational continuity.
Affordable Radiology Reporting Workstation Installation Service Options
Finding reliable and affordable radiology reporting workstation installation services is crucial for radiology practices to ensure efficient workflow and accurate diagnoses. This service involves setting up specialized computer hardware and software designed for radiologists to view medical images (like X-rays, CT scans, MRIs) and generate comprehensive reports. Choosing the right service provider and understanding their pricing models can significantly impact your budget.
| Service Type | Typical Cost Range (USD) | Value Proposition | Cost-Saving Strategies |
|---|---|---|---|
| Basic Installation | $500 - $1,500 per workstation | Covers essential hardware setup, software installation, and basic configuration. Ideal for smaller practices or single-user setups with existing infrastructure. | Bundle with hardware purchase, opt for remote installation where feasible, negotiate volume discounts for multiple workstations. |
| Standard Installation with Integration | $1,500 - $3,000 per workstation | Includes basic installation plus integration with EMR/EHR systems, basic network setup, and initial user training. | Prioritize essential integrations, utilize existing network infrastructure, leverage provider-provided training modules. |
| Premium Installation with Comprehensive Support | $3,000 - $6,000+ per workstation | Encompasses advanced integration, network optimization, custom software configuration, extensive user training, and extended post-installation support/maintenance. | Negotiate multi-year support contracts, inquire about managed service options, explore refurbished hardware with warranty. |
| Managed IT Services for Radiology | Subscription-based (e.g., $100 - $500+ per month per user/workstation) | Ongoing IT management, proactive monitoring, security, software updates, and remote support, often including workstation maintenance. | Compare bundled pricing with unbundled services, look for providers offering tiered support levels, consider outsourcing to specialized radiology IT firms. |
Key Components of Radiology Reporting Workstation Installation
- Hardware Procurement: Selecting and acquiring high-resolution monitors, powerful workstations, ergonomic accessories (keyboards, mice), and necessary peripherals.
- Software Installation & Configuration: Installing PACS (Picture Archiving and Communication System) viewers, dictation software, EMR/EHR integration tools, and other specialized radiology applications.
- Network Setup & Integration: Ensuring seamless connectivity to PACS servers, dictation servers, and other hospital or clinic networks.
- Calibration & Testing: Calibrating monitors for accurate image display and thoroughly testing all components for optimal performance and reliability.
- User Training: Providing essential training to radiologists and staff on how to effectively use the new workstation.
- Ongoing Support & Maintenance: Offering post-installation support for troubleshooting, updates, and hardware maintenance.
Verified Providers In Equatorial Guinea
In Equatorial Guinea, navigating the healthcare landscape to find verified and reputable providers is crucial for ensuring quality care. Franance Health stands out as a leading entity, offering a comprehensive network of accredited healthcare professionals and facilities. Their stringent credentialing process and commitment to patient well-being make them the preferred choice for individuals and organizations seeking reliable medical services.
| Provider Type | Franance Health Verification | Key Benefits for Patients |
|---|---|---|
| Hospitals and Clinics | Accreditation through rigorous inspection of facilities, equipment, and operational protocols. | Access to modern medical infrastructure, adherence to hygiene and safety standards, comprehensive diagnostic and treatment capabilities. |
| Specialist Doctors | Verification of medical degrees, specialization certifications, and proven clinical experience in their respective fields. | Expert medical advice and treatment from highly qualified professionals, access to advanced medical knowledge. |
| General Practitioners | Confirmation of licensure, primary care training, and a commitment to patient-centered health management. | Reliable primary healthcare services, preventive care, and coordination of referrals to specialists. |
| Diagnostic Laboratories | Assurance of adherence to quality control measures, use of calibrated equipment, and accurate result reporting. | Trustworthy and precise diagnostic testing for accurate medical evaluations. |
| Dental Professionals | Verification of dental degrees, licenses, and ongoing professional development in oral healthcare. | Quality dental care, preventive treatments, and restorative procedures from licensed dentists. |
Why Franance Health is the Best Choice for Verified Providers in Equatorial Guinea:
- Rigorous Vetting Process: Franance Health employs a multi-stage credentialing procedure for all its partner providers. This includes verifying medical licenses, educational qualifications, professional experience, and adherence to ethical standards.
- Focus on Quality and Safety: The organization prioritizes patient safety and the delivery of high-quality medical care. They regularly monitor the performance of their network to ensure continuous improvement and adherence to international best practices.
- Comprehensive Network: Franance Health has established a broad network encompassing various medical specialties, from general practitioners and dentists to specialists in cardiology, pediatrics, and surgery. This allows for a wide range of healthcare needs to be met.
- Patient-Centric Approach: Franance Health is dedicated to putting the patient first. They facilitate easy access to care, provide clear information about providers, and offer support throughout the healthcare journey.
- Commitment to Transparency: Their credentialing information is readily accessible, ensuring that patients have confidence in the qualifications and experience of the healthcare professionals they choose.
- International Standards: Franance Health aligns its standards with internationally recognized healthcare benchmarks, providing assurance of the quality of care available within Equatorial Guinea.
Scope Of Work For Radiology Reporting Workstation Installation Service
This Scope of Work (SOW) outlines the services required for the successful installation, configuration, and initial testing of a new Radiology Reporting Workstation. The objective is to ensure a fully functional reporting environment that meets the technical specifications and operational needs of the radiology department. This includes hardware setup, software installation, network integration, and user acceptance testing.
| Category | Item | Description | Standard Specifications / Requirements |
|---|---|---|---|
| Hardware | Reporting Workstation (PC/Workstation) | High-performance computer for radiology image viewing and reporting. | Minimum 32GB RAM, Intel Core i7/i9 or equivalent processor, dedicated professional graphics card (NVIDIA Quadro or AMD Radeon Pro), 512GB NVMe SSD for OS/Applications, 1TB HDD for local cache. Dual 27-inch or larger, high-resolution (e.g., 2560x1440 or 3840x2160) medical-grade displays (grayscale/color as specified). |
| Hardware | Input Devices | Keyboard and mouse for user interaction. | Ergonomic keyboard and precision mouse. Optional: Foot pedal for reporting (if specified). |
| Hardware | Audio Output | Speakers or headset for dictation playback. | High-quality integrated speakers or a dedicated headset with microphone. |
| Software | Operating System | The base operating system for the workstation. | Latest stable version of Windows 10 Pro/Enterprise or Windows 11 Pro/Enterprise (64-bit), with all critical updates and security patches installed. |
| Software | Radiology Reporting Software | The core application for viewing images and creating reports. | Specific PACS viewer/reporting software as per client's RIS/PACS vendor agreement. Includes all necessary plugins and modules. |
| Software | DICOM Viewer/Tools | Utilities for DICOM manipulation and troubleshooting. | Included within the reporting software or provided as a separate utility. |
| Software | Antivirus/Security Software | Endpoint protection for the workstation. | Company-approved enterprise-grade antivirus with current definitions and scheduled scans. |
| Software | Office Suite | Productivity software for report generation. | Microsoft Office 365 ProPlus or latest perpetual license version (Word, Excel, Outlook). |
| Network | Network Interface Card (NIC) | Hardware for network connectivity. | Minimum 1Gbps Ethernet NIC. Wi-Fi connectivity if explicitly required and secure. |
| Network | Network Configuration | IP addressing, DNS, and gateway settings. | Static IP address or DHCP reservation as per IT policy. Configured DNS and default gateway. |
| Network | Firewall Rules | Configuration to allow necessary communication. | Inbound and outbound firewall rules configured to permit communication with PACS, RIS, Active Directory, and other authorized servers. Details to be provided by client IT. |
| Integration | PACS/RIS Connectivity | Connection and authentication with the Picture Archiving and Communication System (PACS) and Radiology Information System (RIS). | DICOM C-STORE, C-FIND, C-MOVE, and HL7 (if applicable) configured and tested. Successful retrieval of sample patient studies and reports. |
| Integration | Active Directory Integration | User authentication and management. | Workstation joined to client's Active Directory domain for single sign-on (SSO) and centralized user management. |
| Configuration | User Accounts | Creation and configuration of individual user accounts. | User accounts created with appropriate permissions based on client IT policies and roles. |
| Configuration | Display Calibration | Ensuring accurate color and grayscale representation. | Monitors calibrated to DICOM Part 14 standards using a colorimeter/luminance meter. Calibration report provided. |
| Configuration | Print Spooler Setup | Configuration for printing reports and images. | Default printers configured and tested. Print queue management set up. |
| Testing | System Boot-up and Performance | Verification of workstation startup and responsiveness. | Workstation boots within a specified time (e.g., 60 seconds). Application launch times within acceptable limits. |
| Testing | Software Functionality | Testing of all core reporting software features. | Image loading, manipulation (zoom, pan, windowing), measurement tools, dictation/voice recognition integration, report editing, and saving functionalities tested. |
| Testing | Network Connectivity Testing | Verification of stable and reliable network connection. | Ping tests to PACS, RIS, and other critical servers. Bandwidth tests if required. |
| Testing | User Acceptance Testing (UAT) | Formal testing by end-users to validate functionality. | End-users perform predefined test cases covering all critical workflows. Formal sign-off required. |
| Documentation | Installation & Configuration Guide | Documentation detailing the installation and setup process. | Step-by-step guide for hardware assembly, software installation, and initial configuration. Network settings and IP addresses. |
| Documentation | User Manual | Guide for end-users on operating the reporting workstation. | Basic operation, common functions, troubleshooting tips, and contact information. |
| Documentation | Troubleshooting Guide | Common issues and their resolutions. | FAQs, common error messages, and their corresponding solutions. |
| Training | User Training | Initial session for radiology staff. | Overview of the reporting workstation, key software features, and basic troubleshooting. Duration and content to be agreed upon. |
Technical Deliverables
- Fully installed and configured Radiology Reporting Workstation hardware.
- Installed and licensed Radiology Reporting Software.
- Integrated and validated network connectivity.
- Configured user accounts and access permissions.
- Successfully tested DICOM connectivity with PACS/RIS.
- Completed user acceptance testing (UAT) with sign-off.
- Provided comprehensive documentation for the installed system.
- Delivered initial user training session.
Service Level Agreement For Radiology Reporting Workstation Installation Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Radiology Reporting Workstation Installation Service. It aims to ensure timely and reliable deployment of workstations to support efficient radiology reporting operations.
| Service Component | Response Time Target (for Critical Issues) | Uptime Guarantee (for Installed Workstations) |
|---|---|---|
| Initial Response to Installation Request | 2 Business Hours (during Service Window) | N/A |
| On-site Technician Arrival (for Critical Issues post-installation) | 4 Business Hours (during Service Window) | N/A |
| Resolution of Critical Issues impacting workstation functionality (post-installation) | 8 Business Hours (from initial request, for Critical Issues) | 99.5% Uptime (for installed workstations during operational hours) |
| Non-Critical Issue Support | 24 Business Hours (during Service Window) | N/A |
Key Definitions
- Installation Service: The end-to-end process of setting up, configuring, and testing a radiology reporting workstation, including hardware setup, software installation, network connectivity, and initial user training.
- Downtime: A period during which the Radiology Reporting Workstation is completely unavailable for its intended use due to a failure in the installed hardware or base operating system, excluding application-specific issues or network outages outside the direct control of the installation service.
- Response Time: The maximum time allowed from the initiation of a support request by the Customer to the commencement of troubleshooting or resolution efforts by the Service Provider.
- Service Window: The defined hours during which the Installation Service is actively provided and during which SLAs are applicable.
- Critical Issue: An issue that prevents the Radiology Reporting Workstation from functioning at all, significantly impacting the ability to perform radiology reporting.
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