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Verified Service Provider in Egypt
Medical Equipment Relocation Service (Move & Re-Install) in Egypt
Engineering Excellence & Technical Support
Medical Equipment Relocation Service (Move & Re-Install) High-standard technical execution following OEM protocols and local regulatory frameworks.
Specialized Equipment Handling
Our certified technicians utilize climate-controlled, padded transport vehicles and advanced bracing techniques to ensure the safe transit of sensitive medical equipment across Egypt, from diagnostic imaging systems to surgical suites.
Precision Re-Installation & Calibration
We offer meticulous re-installation services that adhere to all manufacturer specifications and Egyptian healthcare regulations, including comprehensive testing and calibration to guarantee full operational readiness post-relocation.
Compliance & Risk Mitigation
Our relocation process is designed to meet stringent safety and compliance standards, minimizing downtime and risk. We provide detailed documentation, insurance coverage, and post-installation validation for all moved and re-installed medical equipment.
What Is Medical Equipment Relocation Service (Move & Re-install) In Egypt?
Medical Equipment Relocation Service (Move & Re-Install) in Egypt refers to a specialized logistical and technical process focused on the safe and compliant transportation and subsequent re-commissioning of medical devices within Egypt. This service encompasses end-to-end management, from initial de-installation and packaging at the origin site to transportation and meticulous re-installation, calibration, and functional testing at the destination facility. It is designed to minimize disruption to healthcare operations and ensure the integrity and operational readiness of critical medical equipment.
| Who Needs the Service? | Typical Use Cases |
|---|---|
| Hospitals and Healthcare Facilities | Renovations or expansions requiring temporary or permanent equipment relocation. Mergers, acquisitions, or closures of healthcare institutions. Upgrading existing facilities with new equipment that necessitates clearing space. Establishing new branches or satellite clinics. |
| Diagnostic Imaging Centers | Relocating MRI, CT scanners, X-ray machines, and ultrasound equipment due to facility changes or upgrades. |
| Surgical Centers and Operating Rooms | Moving surgical lasers, robotic surgery systems, anesthesia machines, and monitoring equipment. |
| Laboratories and Research Institutions | Transporting complex analytical instruments, centrifuges, incubators, and biosafety cabinets. |
| Medical Equipment Manufacturers and Distributors | Delivering and installing new equipment for clients. Returning equipment for servicing or upgrades. Managing fleet-wide relocations. |
| Government and Military Healthcare Services | Relocating medical units for deployment or facility restructuring. |
Key Components of Medical Equipment Relocation Service:
- Pre-Relocation Survey and Planning: Detailed assessment of equipment type, size, weight, sensitivity, power requirements, and access routes at both origin and destination. Development of a comprehensive relocation strategy, including scheduling, resource allocation, and risk mitigation.
- De-installation and Disassembly: Professional dismantling of equipment by qualified technicians. This involves careful disconnection of power, data, and fluid lines, followed by disassembly according to manufacturer specifications.
- Specialized Packing and Handling: Utilization of industry-standard, vibration-dampening, and protective packaging materials tailored to the specific requirements of each medical device (e.g., anti-static, shock-absorbent). Employing specialized lifting and handling equipment for heavy or delicate items.
- Secure and Compliant Transportation: Use of climate-controlled, air-ride suspension vehicles to maintain stable environmental conditions and minimize mechanical stress during transit. Adherence to all relevant Egyptian transportation regulations and hazardous material handling protocols if applicable.
- Re-installation and Re-assembly: Precise re-assembly of equipment at the destination site by certified technicians. This includes reconnection of all utilities and integrated systems.
- Calibration and Performance Verification: Post-installation calibration of all critical parameters to ensure accuracy and adherence to manufacturer specifications. This often involves the use of traceable calibration standards and metrology equipment.
- Functional Testing and Commissioning: Comprehensive testing of all equipment functions to confirm operational readiness and safety. This may include diagnostic tests, imaging simulations, and workflow integration checks.
- Documentation and Certification: Provision of detailed relocation, de-installation, re-installation, and calibration reports. Issuance of certificates confirming successful commissioning and operational compliance.
Who Needs Medical Equipment Relocation Service (Move & Re-install) In Egypt?
Medical equipment relocation, often involving intricate move and re-installation processes, is a specialized service critical for ensuring the continuity of healthcare operations. This is particularly true in a dynamic and growing healthcare landscape like Egypt's. These services are not just about physically moving an MRI machine or an X-ray unit; they encompass careful de-installation, secure transport, precise re-installation, calibration, and testing to guarantee the equipment functions optimally in its new location. The need for such expert services arises from a variety of scenarios, from facility upgrades and expansions to internal departmental restructuring and the establishment of new medical centers. Reliable and experienced medical equipment relocation services are essential to minimize downtime, prevent damage to expensive assets, and maintain patient care standards.
| Department | Specific Equipment Needs | Reasons for Relocation |
|---|---|---|
| Radiology/Imaging | MRI, CT Scanners, X-ray Machines, Ultrasound Machines, Mammography Units | Facility expansion, equipment upgrades, internal re-organization, sale/purchase of new equipment. |
| Surgery/Operating Rooms | Surgical Lights, Anesthesia Machines, Electrosurgical Units, Surgical Microscopes, Patient Monitoring Systems | Renovation of operating theaters, capacity increase, relocation to a new surgical wing. |
| Intensive Care Units (ICUs) & Emergency Departments (EDs) | Ventilators, Defibrillators, Infusion Pumps, Cardiac Monitors, Dialysis Machines | Increasing bed capacity, upgrading to newer models, restructuring of critical care areas. |
| Laboratories (Pathology, Biochemistry, Microbiology) | Centrifuges, Microscopes, Analyzers (Hematology, Chemistry), Incubators, Autoclaves | Consolidation of lab services, relocation to a new research wing, acquisition of advanced equipment. |
| Oncology | Linear Accelerators (LINACs), Brachytherapy Units, PET Scanners | Expansion of cancer treatment facilities, installation of more advanced treatment machines, departmental restructuring. |
| Rehabilitation Services | Therapeutic Exercise Equipment, Hydrotherapy Pools, Electrotherapy Devices, Gait Trainers | Relocation of rehabilitation centers, expansion of services, upgrade of specialized therapy equipment. |
| Cardiology | Echocardiography Machines, ECG Machines, Stress Test Systems, Cardiac Catheterization Lab Equipment | Renovation of cardiac units, installation of new catheterization labs, relocation to a dedicated cardiology wing. |
Target Customers and Departments in Egypt Requiring Medical Equipment Relocation Services
- {"title":"Hospitals","description":"The primary users of medical equipment relocation services, encompassing both public and private institutions."}
- {"title":"Specialty Clinics","description":"Facilities focusing on specific medical areas like cardiology, oncology, radiology, or ophthalmology."}
- {"title":"Diagnostic Centers","description":"Independent centers that provide imaging, laboratory, and other diagnostic services."}
- {"title":"Medical Research Institutions","description":"Facilities conducting research that often involves specialized and sensitive medical equipment."}
- {"title":"Government Healthcare Facilities","description":"Public hospitals and clinics managed by governmental health ministries and authorities."}
- {"title":"New Medical Facility Startups","description":"Entities establishing new hospitals, clinics, or diagnostic centers from the ground up."}
- {"title":"International Medical Organizations","description":"NGOs and international bodies operating healthcare projects in Egypt."}
Medical Equipment Relocation Service (Move & Re-install) Process In Egypt
This document outlines the comprehensive workflow for a Medical Equipment Relocation Service (Move & Re-Install) within Egypt. It details the process from the initial customer inquiry to the successful re-installation and handover of medical equipment. The service ensures minimal disruption to healthcare operations and maintains the integrity and functionality of sensitive medical devices.
| Phase | Activity | Description | Key Personnel Involved | Deliverables |
|---|---|---|---|---|
| Receive Inquiry | Client contacts the service provider with their relocation needs, including equipment type, quantity, origin, and destination. | Sales Representative, Customer Service | Initial understanding of client's needs, preliminary information gathering. |
| Initial Consultation | Detailed discussion about the scope of work, specific requirements, potential challenges, and timeline. | Sales Representative, Project Manager (preliminary) | Clarified requirements, estimated scope, initial timeline discussion. |
| Site Visit(s) | On-site inspection of both origin and destination locations to assess access, space, power, environmental conditions, and potential obstacles. | Project Manager, Technical Specialist (if required) | Detailed site assessment report, identification of specific challenges. |
| Risk Assessment | Identification and evaluation of risks associated with equipment handling, transport, and re-installation (e.g., damage, electrical compatibility, environmental factors). | Project Manager, Safety Officer | Risk mitigation plan, safety protocols. |
| Prepare Quotation | Development of a detailed quotation based on the site survey, including costs for dismantling, packaging, transport, re-installation, testing, and any specialized services. | Sales Representative, Project Manager | Comprehensive quotation document. |
| Contract Negotiation & Signing | Review and agreement on terms, conditions, pricing, and timeline. Formal contract signing. | Project Manager, Client Representative | Signed service contract. |
| Develop Relocation Plan | Creation of a detailed plan outlining the sequence of operations, resource allocation, transportation routes, and contingency measures. | Project Manager, Logistics Coordinator | Detailed relocation plan, Gantt chart (if applicable). |
| Resource Scheduling | Booking of specialized vehicles, equipment (cranes, forklifts), and personnel. Coordination with relevant authorities (if permits are needed). | Logistics Coordinator, Project Manager | Scheduled resources, confirmed bookings. |
| Client Communication | Regular updates to the client on the progress of planning and any potential adjustments. | Project Manager | Informed client. |
| Pre-Move Preparations | Ensuring power is disconnected, necessary safety checks are performed, and the equipment is ready for dismantling. | Technical Specialist, Technicians | Equipment secured for dismantling. |
| Dismantling | Careful and systematic dismantling of medical equipment according to manufacturer specifications and safety protocols. | Technical Specialist, Trained Technicians | Dismantled equipment components. |
| Specialized Packaging | Using appropriate protective materials (e.g., anti-static packaging, foam padding, custom crates) to safeguard equipment during transit. | Packaging Specialists, Technicians | Securely packaged equipment. |
| Loading | Safe and secure loading of packaged equipment onto specialized transport vehicles, often temperature-controlled or air-ride suspension vehicles for sensitive items. | Loading Crew, Technicians | Equipment loaded onto transport. |
| Transit | Transportation of equipment to the destination, adhering to planned routes and safety regulations. Real-time tracking may be provided. | Drivers, Logistics Coordinator | Equipment en route. |
| Unloading | Safe and controlled unloading of equipment at the destination site. | Unloading Crew, Technicians | Equipment safely delivered to destination. |
| Unpacking | Careful unpacking of equipment, inspecting for any transit damage. | Technicians, Packaging Specialists | Unpacked equipment, damage assessment report. |
| Re-assembly & Re-installation | Expert re-assembly and installation of equipment in its new location, adhering to original specifications and site requirements. | Technical Specialist, Trained Technicians | Equipment re-installed in its new location. |
| Connection to Utilities | Connecting equipment to necessary power, data, and other utility sources. | Technicians, Electricians (if required) | Equipment connected to utilities. |
| Pre-Operational Checks | Initial checks to ensure all components are correctly installed and connected. | Technical Specialist, Technicians | Confirmation of correct installation. |
| Functional Testing | Comprehensive testing of all equipment functions to verify operational readiness. | Technical Specialist, Manufacturers' Representatives (if required) | Functional test reports. |
| Calibration | Professional calibration of critical parameters to ensure accuracy and compliance with medical standards. | Certified Technicians, Biomedical Engineers | Calibration certificates. |
| User Training | Training for the healthcare staff on the operation of the re-installed equipment, including any new features or settings. | Technical Specialist, Applications Specialist | Trained staff, training completion records. |
| Final Inspection & Sign-off | Joint inspection of the re-installed equipment by the service provider and the client. Formal sign-off upon satisfaction. | Project Manager, Client Representative | Signed handover documentation. |
| Documentation | Providing all relevant documentation, including test reports, calibration certificates, and user manuals. | Project Manager | Complete documentation package. |
| Warranty & Support | Offering post-relocation support, addressing any immediate issues, and clarifying warranty terms. | Customer Support, Project Manager | Resolved inquiries, provided support contact. |
Medical Equipment Relocation Workflow
- Inquiry & Initial Consultation
- Site Survey & Risk Assessment
- Quotation & Contract Agreement
- Planning & Logistics
- Dismantling & Packaging
- Transportation
- Unpacking & Re-installation
- Testing & Calibration
- Training & Handover
- Post-Relocation Support
Medical Equipment Relocation Service (Move & Re-install) Cost In Egypt
Moving and re-installing medical equipment in Egypt involves a specialized service that requires careful handling, technical expertise, and adherence to strict safety protocols. The cost of such a service can vary significantly based on several factors, making it crucial for healthcare facilities and individuals to understand these elements to budget effectively. This service typically covers the entire process from de-installation at the original location, secure transportation, and re-installation at the new site, often including testing and calibration to ensure the equipment functions correctly.
| Equipment Category | Estimated Cost Range (EGP) | Notes |
|---|---|---|
| Small Diagnostic Tools (e.g., stethoscopes, otoscopes, blood pressure monitors) | 1,000 - 3,000 | Generally straightforward, minimal technical expertise needed. |
| Mid-size Equipment (e.g., portable ultrasound, basic laboratory centrifuges, examination beds) | 3,000 - 15,000 | Requires careful handling and some level of technical knowledge for re-installation and basic testing. |
| Large Imaging Equipment (e.g., X-ray machines, mobile C-arms) | 15,000 - 75,000+ | Involves significant de-installation, specialized transport, and complex re-installation with calibration. May require manufacturer-certified technicians. |
| High-End Imaging & Diagnostic Systems (e.g., MRI, CT Scanners, PET Scanners) | 75,000 - 300,000+ | Extremely complex, requiring specialized engineers, precise calibration, often manufacturer involvement, and significant logistical planning. Costs can escalate rapidly with advanced features and specifications. |
| Major Laboratory Analyzers (e.g., automated blood analyzers, mass spectrometers) | 20,000 - 100,000+ | Requires expert handling, precise re-installation, and thorough calibration by specialized technicians to ensure accuracy. |
Key Pricing Factors for Medical Equipment Relocation & Re-installation in Egypt
- Type and Size of Equipment: Larger, more complex, and sensitive equipment (e.g., MRI machines, CT scanners, X-ray units, sophisticated laboratory analyzers) will invariably cost more to move and re-install due to the specialized handling, protective measures, and technical expertise required. Smaller items like examination tables or basic diagnostic tools are generally less expensive.
- Distance of Relocation: The geographical distance between the old and new locations is a primary cost driver. Longer distances mean higher transportation costs, increased labor time, and potentially the need for more specialized transport vehicles.
- Complexity of Re-installation: The level of expertise needed to re-install the equipment significantly impacts pricing. This includes whether the equipment requires intricate calibration, connection to existing infrastructure (power, water, ventilation), or if it's a simple plug-and-play setup. Some equipment might require specialized technicians from the manufacturer or authorized service providers.
- Access and Site Conditions: The ease of access to both the pickup and delivery locations plays a role. Difficult access (e.g., narrow stairwells, no elevator, poor road conditions, upper floors without lifts) can increase labor and time, thus raising costs. The condition of the new site, including the availability of appropriate space and utilities, is also a factor.
- De-installation and Re-installation Requirements: The extent of work involved in dismantling and reassembling the equipment. Some equipment may require specialized tools or procedures for safe disassembly and reassembly.
- Insurance: Comprehensive insurance coverage for the equipment during transit and re-installation is often recommended and will be factored into the overall cost.
- Specialized Personnel and Equipment: The need for highly skilled technicians, engineers, and potentially specialized lifting or transport equipment will directly influence the service fee.
- Dismantling and Reassembly Time: The more time it takes to carefully take apart and put back together the equipment, the higher the labor costs will be.
- Testing and Calibration: Post-re-installation testing and calibration are crucial to ensure functionality and accuracy. The complexity and duration of these processes contribute to the overall price.
- Permits and Regulations: Depending on the type of equipment and the specific locations, there might be permits or regulatory compliance requirements that add to the cost.
- Urgency of the Move: If the relocation needs to be completed on short notice, expedited service fees may apply.
Affordable Medical Equipment Relocation Service (Move & Re-install) Options
Moving sensitive and often heavy medical equipment requires specialized knowledge and care. Our Affordable Medical Equipment Relocation Service offers comprehensive move and re-installation solutions designed to minimize downtime and ensure the integrity of your valuable assets. We understand the critical nature of your operations and provide cost-effective options without compromising on safety or efficiency.
| Cost-Saving Strategy | Description | Benefit |
|---|---|---|
| Flexible Scheduling | Book your relocation during off-peak hours or weekends to potentially reduce labor costs and minimize operational disruption. | Lower overall moving expenses and less impact on patient care or daily operations. |
| Bundle Services | Opt for our value bundles that combine multiple services (moving, installation, calibration) at a discounted rate compared to booking each service individually. | Significant savings on integrated relocation projects. |
| Pre-Move Planning & Preparation | Work closely with our team to accurately assess equipment needs, provide clear access routes, and prepare the sites for efficient loading and unloading. | Reduces on-site time, minimizing labor hours and potential complications. |
| Long-Distance Relocation Discounts | Inquire about potential discounts for larger volume moves or if you are relocating multiple pieces of equipment over a significant distance. | Economies of scale can lead to reduced per-item moving costs. |
| Insurance Review | Understand your existing insurance coverage and compare it with our relocation insurance options to avoid over-insuring or under-insuring valuable equipment. | Ensures adequate protection without unnecessary expenditure. |
| Managed Decommissioning/Re-commissioning | Combine decommissioning and re-commissioning with the move to streamline the process and potentially negotiate a better overall price. | Efficient project management and integrated cost benefits. |
Our Service Offerings & Value Bundles
- Standard Move & Re-Install: Basic transportation of equipment to a new location, including disassembly (if necessary), secure packaging, transit, and re-assembly. This is ideal for straightforward relocations.
- Comprehensive Medical Equipment Relocation Bundle: Includes the standard services plus additional features such as pre-move site assessment, specialized handling equipment (e.g., climate-controlled vehicles), custom crating, and on-site calibration checks post-installation.
- Multi-Location Transfer Package: Designed for clinics or facilities with multiple sites. This bundle streamlines the relocation of equipment across several locations, offering coordinated scheduling and bulk discounts.
- Critical Equipment Priority Service: For high-priority or life-support equipment. This premium bundle guarantees expedited service, dedicated teams, and enhanced insurance coverage for maximum peace of mind.
- Decommission & Re-Commission Add-On: For specialized equipment requiring professional decommissioning before moving and rigorous re-commissioning and testing upon arrival at the new facility.
Verified Providers In Egypt
Finding reliable healthcare providers in Egypt can be a challenge. Franance Health distinguishes itself by meticulously vetting its network of professionals. This commitment to quality assurance ensures that when you choose a provider through Franance Health, you are accessing experienced, qualified, and ethical medical practitioners. Their rigorous credentialing process goes beyond basic licensing, encompassing thorough background checks, verification of educational qualifications, and assessment of practical experience. This detailed approach guarantees a higher standard of care and offers patients peace of mind.
| Credential Type | Franance Health Verification Process | Benefit to Patient |
|---|---|---|
| Medical Licenses | Verifies current, valid Egyptian Medical Syndicate license. | Ensures legal and authorized practice. |
| Educational Qualifications | Confirms degrees and certifications from recognized institutions. | Guarantees foundational medical knowledge and specialization. |
| Professional Experience | Reviews practice history, residencies, and fellowships. | Confirms practical application of skills and expertise. |
| Specialty Certifications | Validates board certifications in specific medical fields. | Ensures specialized knowledge and competency. |
| Ethical Conduct | Conducts background checks and verifies no disciplinary actions. | Promotes patient safety and trust. |
Why Franance Health Providers are the Best Choice:
- Rigorous Credentialing: Every provider undergoes a stringent verification process.
- Qualified Professionals: Access to experienced doctors, specialists, and therapists.
- Patient-Centric Approach: Focus on ethical practice and patient well-being.
- Comprehensive Network: A wide range of medical services available.
- Trust and Reliability: Assurance of receiving high-quality healthcare.
Scope Of Work For Medical Equipment Relocation Service (Move & Re-install)
This Scope of Work (SOW) outlines the requirements for the relocation and re-installation of medical equipment. It details the technical deliverables, standard specifications, and general responsibilities for a successful transition of medical devices from their current location to a new facility or designated area within the existing facility. This SOW applies to all specified medical equipment, ensuring minimal disruption to clinical operations and maintaining equipment functionality and integrity throughout the process.
| Phase | Task | Technical Deliverables | Standard Specifications / Requirements |
|---|---|---|---|
| Planning & Preparation | Site Survey & Equipment Inventory | Detailed Equipment List (make, model, serial number, current location, destination). | Comprehensive site assessment of both origin and destination. Identification of access routes, power requirements, environmental controls, and potential hazards. Compliance with all relevant health and safety regulations. |
| Planning & Preparation | Risk Assessment & Mitigation Plan | Documented risk assessment for each equipment type. Proposed mitigation strategies for identified risks. | Proactive identification of potential damage, operational downtime, or safety concerns. Strategies to minimize disruption to patient care. |
| Execution: Decommissioning | Electrical & Data Disconnection | Certified technician's sign-off on proper disconnection. Verification of power-off status. | Adherence to manufacturer's guidelines and facility protocols for safe shutdown and disconnection. Compliance with electrical safety standards. |
| Execution: Decommissioning | Ancillary System Disconnection (e.g., water, gas) | Certified technician's sign-off on safe disconnection. Verification of line closure. | Safe and controlled disconnection from all utility services, following specific protocols for each system. |
| Execution: Packing | Secure Packing & Protection | Use of approved, antistatic, and vibration-dampening materials. Custom crating for sensitive equipment. | Protection against physical shock, vibration, temperature fluctuations, and electrostatic discharge. All packing materials must be suitable for medical equipment. |
| Execution: Transportation | Specialized Transportation | Use of climate-controlled and secure transport vehicles. GPS tracking of shipments. | Adherence to transportation regulations for medical equipment. Maintenance of optimal environmental conditions during transit. |
| Execution: Re-installation | Precision Placement & Setup | Confirmation of equipment placement according to floor plans and manufacturer specifications. Secure anchoring if required. | Careful handling and positioning of equipment in its new designated location. Compliance with ergonomic and safety standards. |
| Execution: Re-installation | Electrical & Data Reconnection | Certified technician's sign-off on proper reconnection. Verification of power-on status. | Reconnection to power, data, and communication networks according to manufacturer specifications and facility standards. Electrical grounding verification. |
| Execution: Re-installation | Ancillary System Reconnection | Certified technician's sign-off on safe reconnection. Verification of system functionality. | Reconnection to all utility services, ensuring proper functioning and safety. |
| Verification & Handover | Functional Testing & Calibration | Completed test reports for all operational parameters. Calibration certificates issued by certified technicians. | Thorough testing to ensure full functionality, accuracy, and performance as per manufacturer specifications. Verification of calibration status and accuracy. |
| Verification & Handover | Acceptance Testing & Sign-off | Formal acceptance document signed by the facility representative. Record of any deviations or issues encountered. | Facility representative's confirmation that equipment is re-installed, functional, and meets all specified requirements. |
| Verification & Handover | As-Built Documentation & Training | Updated equipment manuals with new location details. Training records for relevant personnel. | Provision of all relevant documentation and training to ensure safe and effective operation of the re-installed equipment. |
Key Areas of Focus for Medical Equipment Relocation
- Equipment Inventory and Survey
- Decommissioning and Disconnection
- Packing and Transportation
- Re-installation and Reconnection
- Testing and Calibration
- Documentation and Training
- Site Preparation and Logistics
Service Level Agreement For Medical Equipment Relocation Service (Move & Re-install)
This Service Level Agreement (SLA) outlines the agreed-upon response times and uptime guarantees for Medical Equipment Relocation Services, specifically for the 'Move & Re-Install' phase. This SLA is an integral part of the Master Service Agreement (MSA) between [Your Company Name] (hereinafter referred to as 'Provider') and [Client Company Name] (hereinafter referred to as 'Client').
| Service Aspect | Critical Equipment | Non-Critical Equipment | Notes |
|---|---|---|---|
| Response Time (Critical Incident - Re-Installation Issue) | 1 Hour (to acknowledge & dispatch) | 4 Hours (to acknowledge & dispatch) | Definition of 'Critical Incident' pertains to issues preventing full operational status post-re-installation that are directly attributable to the Provider's services. |
| Uptime Guarantee (Post Re-Installation) | 99.5% for the first 72 hours after successful re-installation. | 98.0% for the first 72 hours after successful re-installation. | Uptime is calculated based on the period following the successful completion of re-installation and initial testing. Excludes scheduled power outages, network issues not related to the re-installation, and Client-caused operational issues. |
| Service Availability | 24/7 during agreed Service Window | Standard Business Hours (Mon-Fri, 9 AM - 5 PM) within agreed Service Window, unless otherwise specified. | Service Window will be clearly defined in each Service Order. |
Definitions
- Equipment: Any medical device or system requiring professional relocation and re-installation as defined in the specific Service Order.
- Relocation Service: The end-to-end process of safely disconnecting, transporting, and re-installing medical equipment at a new designated location.
- Move & Re-Install Phase: The specific period covering the physical disconnection, transportation, uncrating, re-installation, and initial testing of the equipment at the new site.
- Downtime: The period during which the medical equipment is non-operational due to the relocation process initiated by the Provider and its necessary re-installation. This excludes planned downtime for maintenance or upgrades agreed upon separately.
- Response Time: The maximum time allowed for the Provider to initiate contact and dispatch qualified personnel to the Client's site or designated remote support upon notification of an issue.
- Service Window: The agreed-upon timeframe for performing the Move & Re-Install activities, as specified in the Service Order.
- Uptime Guarantee: The minimum percentage of time the relocated equipment is expected to be fully operational after successful re-installation within the Service Window.
- Critical Equipment: Equipment designated as 'Critical' in the Service Order, requiring immediate attention and adherence to the highest uptime guarantees.
- Non-Critical Equipment: Equipment designated as 'Non-Critical' in the Service Order, subject to standard response times and uptime guarantees.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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