Verified Service Provider in Egypt
Hospital IT Integration Services in Egypt
Engineering Excellence & Technical Support
EHR, PACS, RIS and equipment integration High-standard technical execution following OEM protocols and local regulatory frameworks.
Seamless EMR/EHR Data Synchronization
We specialize in integrating disparate Electronic Medical Record (EMR) and Electronic Health Record (EHR) systems across Egyptian healthcare facilities. Our solutions ensure real-time, bi-directional data flow, enhancing patient care continuity, reducing data redundancy, and empowering clinicians with comprehensive, up-to-date patient information, compliant with local regulations.
Secure Interoperability & Cloud Integration
Leveraging robust security protocols and industry-leading cloud platforms, we build secure, scalable interoperability frameworks for Egyptian hospitals. Our expertise enables seamless integration with national health initiatives, telemedicine platforms, and diagnostic imaging systems (PACS), ensuring data privacy and adherence to international and local cybersecurity standards.
Custom API Development & Workflow Automation
We design and implement bespoke Application Programming Interfaces (APIs) to connect diverse healthcare systems, from laboratory information systems (LIS) to billing and administration software. Our automation solutions streamline critical hospital workflows, reducing manual errors, improving operational efficiency, and optimizing resource allocation within the Egyptian healthcare landscape.
What Is Hospital It Integration Services In Egypt?
Hospital IT Integration Services in Egypt refers to the specialized provision of solutions and expertise aimed at connecting disparate IT systems, applications, and data sources within healthcare facilities. The objective is to enable seamless interoperability, streamline workflows, enhance data accessibility, and ultimately improve patient care delivery and operational efficiency. These services address the complex and fragmented IT landscape prevalent in many Egyptian hospitals, which often involves legacy systems, diverse vendor solutions, and varying levels of technological adoption. Integration facilitates a holistic view of patient information and operational data, crucial for informed decision-making and the implementation of modern healthcare practices.
| Who Needs Hospital IT Integration Services in Egypt? | Typical Use Cases | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Hospitals (Public and Private): Ranging from large tertiary care centers to smaller community hospitals seeking to enhance efficiency and patient care. | Centralized Patient Information Access: Enabling clinicians to access a complete patient history from any department or location, reducing redundant testing and improving diagnostic accuracy. | Government Health Agencies: For national health information exchanges (HIEs) and public health monitoring initiatives. | Emergency Department Workflow Optimization: Integrating patient tracking, lab results, and imaging systems for faster patient throughput and critical decision-making. | Healthcare Technology Vendors: Requiring integration capabilities to deploy their solutions within diverse hospital IT environments. | Remote Patient Monitoring (RPM) and Telemedicine: Integrating data from remote devices and telehealth platforms into the EHR for continuous patient management. | Third-party Health App Developers: Needing to connect their applications to hospital systems via APIs for data exchange. | Financial and Administrative Systems Integration: Streamlining billing, insurance verification, and claims processing by linking with ADT and clinical systems. | Research Institutions: Requiring aggregated and anonymized patient data for clinical research and studies. | Supply Chain and Inventory Management: Integrating pharmacy and medical supply systems with procurement and financial platforms. | Medical Imaging and Diagnostics: Ensuring seamless transfer and accessibility of medical images (X-rays, MRIs, CT scans) from PACS to relevant clinical applications. |
Key Components of Hospital IT Integration Services in Egypt
- Data Interoperability Solutions: Establishing standardized protocols (e.g., HL7, FHIR) and middleware to enable communication and data exchange between Electronic Health Records (EHRs), Laboratory Information Systems (LIS), Picture Archiving and Communication Systems (PACS), and other clinical systems.
- System Integration: Connecting different software applications and hardware components, such as integrating patient portals with EHRs, bedside monitoring devices with clinical dashboards, or billing systems with admission, discharge, and transfer (ADT) modules.
- API Development and Management: Creating and managing Application Programming Interfaces (APIs) to facilitate programmatic access and exchange of data between systems, enabling third-party application integration and innovation.
- Master Data Management (MDM): Implementing strategies and technologies to ensure the consistency, accuracy, and completeness of critical data entities across integrated systems (e.g., patient demographics, provider information).
- Legacy System Modernization and Integration: Developing strategies to connect or migrate data from older, non-interoperable systems to newer platforms without compromising ongoing operations.
- Security and Compliance: Ensuring that all integrated systems adhere to Egyptian healthcare regulations (e.g., data privacy laws) and international security standards (e.g., HIPAA, ISO 27001) through secure data transmission, access controls, and auditing.
- Cloud Integration: Migrating on-premise systems or integrating cloud-based healthcare solutions with existing hospital infrastructure.
- Project Management and Consulting: Providing expert guidance, planning, implementation oversight, and ongoing support for integration projects.
Who Needs Hospital It Integration Services In Egypt?
In Egypt's rapidly evolving healthcare landscape, the demand for robust and efficient IT integration services is paramount. These services are crucial for optimizing operations, improving patient care, and ensuring compliance with national healthcare initiatives. The need spans across various types of healthcare facilities and their internal departments, all striving to leverage technology for better outcomes.
| Target Customer Segment | Key Departments Requiring Integration | Primary Needs & Challenges |
|---|---|---|
| Public Hospitals | Admissions, Emergency, Inpatient Wards, Pharmacy, Laboratories, Radiology, Administration, Billing, Public Health Reporting | Legacy system integration, data standardization, interoperability with Ministry of Health platforms, cost-effectiveness, scalability, security of patient data. |
| Private Hospitals | Outpatient Clinics, Inpatient Services, Surgical Departments, Intensive Care Units (ICUs), Radiology, Cardiology, Oncology, Pharmacy, Laboratory, Billing & Revenue Cycle Management, Patient Experience Management | Seamless integration of EMR/EHR systems, Picture Archiving and Communication Systems (PACS), Laboratory Information Systems (LIS), integration with billing and insurance providers, patient portals, telemedicine capabilities, data analytics for performance improvement. |
| University Hospitals | Clinical Departments (all specialties), Research Departments, Medical Education Platforms, Administration, IT Infrastructure, Libraries | Integration of clinical systems with research databases, data sharing for academic purposes, secure access for students and faculty, integration with learning management systems (LMS), robust IT infrastructure for high availability. |
| Specialized Medical Centers | Specific Clinical Units (e.g., Radiation Oncology, Cath Lab, Dialysis Units), Pharmacy, Imaging, Patient Records, Scheduling, Billing | Integration of highly specialized equipment and software with EMR/EHR, real-time data acquisition, advanced imaging integration, adherence to specific clinical protocols, secure patient data management. |
| Diagnostic Laboratories & Imaging Centers | Sample Processing, Reporting Systems, RIS/PACS, Billing Systems, Client Communication Portals | Seamless data flow from analysis/imaging equipment to reporting systems, integration with EMR/EHR for referring physicians, efficient order and result management, secure transmission of reports. |
Target Customers for Hospital IT Integration Services in Egypt
- Public Hospitals (Ministry of Health and Population facilities)
- Private Hospitals and Clinics
- University Hospitals and Medical Schools
- Specialized Medical Centers (e.g., Oncology, Cardiology, Pediatrics)
- Diagnostic Laboratories and Imaging Centers
- Healthcare Networks and Holding Companies
- New Hospital Projects and Greenfield Developments
- Outpatient Clinics and Group Practices
Hospital It Integration Services Process In Egypt
This document outlines the typical workflow for Hospital IT Integration Services in Egypt, from the initial client inquiry to the successful execution and handover of the project. The process is designed to be comprehensive, ensuring that the specific needs of Egyptian healthcare facilities are met with tailored IT solutions.
| Stage | Description | Key Activities | Deliverables | Typical Timeline (Egypt) |
|---|---|---|---|---|
| The process begins when a hospital in Egypt expresses interest in IT integration services. | Receive and acknowledge inquiry, schedule initial meeting, understand high-level requirements. | Initial meeting notes, understanding of client's general needs. | 1-2 days |
| A detailed understanding of the hospital's current IT infrastructure, existing systems, and specific integration needs is established. | On-site visits, interviews with stakeholders (IT, clinical, administrative), system audits, workflow analysis, documentation review. | Detailed requirements document, gap analysis report, current state assessment. | 1-3 weeks |
| Based on the gathered requirements, a tailored solution proposal is developed and presented to the hospital. | Solution design, technology selection, resource allocation, cost estimation, project timeline creation, proposal writing, presentation to hospital management. | Comprehensive proposal document (including technical solution, scope of work, timeline, budget, and team), presentation. | 1-2 weeks |
| Formalizing the engagement through a legally binding contract. | Review of proposal, negotiation of terms (pricing, payment schedules, SLAs), contract finalization and signing. | Signed service agreement/contract. | 1-2 weeks |
| Developing a detailed project plan and technical design for the integration. | In-depth technical design, architecture planning, detailed project schedule, risk assessment and mitigation plan, resource onboarding. | Detailed project plan, technical architecture diagrams, integration design documents, data migration strategy. | 2-4 weeks |
| Acquiring necessary hardware, software, and licenses, and configuring them for the integration. | Procurement of servers, network devices, software licenses; initial system configuration and setup. | Procured hardware and software, configured development/staging environments. | 2-6 weeks (dependent on procurement lead times) |
| The core of the process, where different IT systems are connected and made to work seamlessly. | API development, middleware configuration, data mapping and transformation, custom scripting, interface development. | Functional integrated systems, developed interfaces and connectors. | 4-12 weeks (highly variable based on complexity) |
| Rigorous testing to ensure the integration functions correctly and meets all requirements. | Unit testing, integration testing, system testing, user acceptance testing (UAT), performance testing, security testing. | Test plans, test scripts, defect logs, UAT sign-off. | 2-4 weeks |
| The actual implementation of the integrated solution into the hospital's live environment. | Production environment setup, data migration (if applicable), system deployment, cutover planning, go-live execution. | Live, integrated IT systems. | 1-3 days (for go-live event), 1-2 weeks (for stabilization) |
| Ensuring hospital staff are proficient in using the newly integrated systems. | Development of training materials, conducting training sessions (on-site or remote), providing user guides and FAQs. | Trained staff, user manuals, post-training support. | 1-3 weeks (concurrent with or post-deployment) |
| Ongoing support to address any issues, optimize performance, and ensure the smooth operation of the integrated systems. | Help desk support, bug fixing, performance monitoring, system updates and patches, proactive maintenance. | Service level agreements (SLAs) in effect, issue resolution reports. | Ongoing |
| Formal conclusion of the project with a review of performance and lessons learned. | Final project review meeting, documentation handover, lessons learned report, client feedback collection. | Project closure report, final documentation, client satisfaction survey. | 1 week |
Hospital IT Integration Services Workflow in Egypt
- Inquiry and Initial Consultation
- Needs Assessment and Requirements Gathering
- Proposal Development and Presentation
- Contract Negotiation and Agreement
- Project Planning and Design
- System Procurement and Configuration
- Integration and Development
- Testing and Quality Assurance
- Deployment and Go-Live
- Training and User Adoption
- Post-Implementation Support and Maintenance
- Project Closure and Review
Hospital It Integration Services Cost In Egypt
Hospital IT integration services in Egypt involve connecting disparate healthcare systems, such as Electronic Health Records (EHRs), Picture Archiving and Communication Systems (PACS), Laboratory Information Systems (LIS), billing systems, and more. The cost of these services is influenced by several factors, leading to a broad price range within the Egyptian market. Key pricing factors include the complexity of the existing IT infrastructure, the number and type of systems to be integrated, the chosen integration methodology (e.g., HL7, FHIR, custom APIs), the scope of the project (e.g., data migration, real-time synchronization, interoperability for specific workflows), the vendor's reputation and expertise, the level of customization required, and the ongoing support and maintenance agreements. Smaller clinics with basic needs will incur significantly lower costs compared to large, multi-specialty hospitals with advanced IT environments.
| Service Scope | Estimated Price Range (EGP) | Notes |
|---|---|---|
| Basic EHR-LIS Integration (small clinic) | 50,000 - 150,000 | Includes standard HL7 messaging for lab results. Minimal customization. |
| EHR-PACS Integration (medium hospital) | 150,000 - 400,000 | Integration for image retrieval, DICOM standards. May involve some workflow adjustments. |
| Comprehensive Hospital Information System (HIS) Integration (large hospital) | 400,000 - 1,500,000+ | Integration of EHR, PACS, LIS, RIS, Billing, Pharmacy, etc. Complex data mapping, real-time synchronization, and custom workflows. May involve FHIR or custom APIs. |
| Interoperability Solutions (multi-facility) | 200,000 - 1,000,000+ | Focus on seamless data exchange between different healthcare providers or government entities. Often involves secure data gateways and advanced security protocols. |
| API Development for Custom Solutions | 80,000 - 300,000+ | Cost per API endpoint or module, depending on complexity. Primarily for unique integration needs not covered by standard protocols. |
| Consulting and Strategy | 15,000 - 50,000 per month | For planning, vendor selection, and project management oversight. |
| Ongoing Support & Maintenance (annual) | 10% - 20% of initial project cost | Covers bug fixes, updates, and technical assistance. Varies based on SLA. |
Key Pricing Factors for Hospital IT Integration Services in Egypt
- Complexity of Existing IT Infrastructure: The number of legacy systems, their age, and the underlying technologies directly impact integration effort and cost.
- Number and Type of Systems to Integrate: Integrating more systems, especially specialized medical equipment or niche software, increases complexity.
- Integration Methodology: Standard protocols like HL7 and FHIR are generally more cost-effective than custom API development.
- Scope of Project: Simple data exchange differs greatly in cost from complex real-time synchronization or end-to-end workflow automation.
- Vendor's Reputation and Expertise: Established vendors with a proven track record in healthcare IT integration may command higher fees.
- Level of Customization: Off-the-shelf solutions are cheaper, but many hospitals require tailored integrations to meet specific operational needs.
- Data Volume and Migration Needs: Large-scale data migration can be a significant cost component.
- Security and Compliance Requirements: Ensuring data privacy and compliance with Egyptian healthcare regulations adds to the project's complexity and cost.
- Training and User Adoption: The cost of training hospital staff on new integrated systems should be considered.
- Ongoing Support and Maintenance: Post-integration support contracts are crucial and contribute to the overall expense.
Affordable Hospital It Integration Services Options
Integrating disparate hospital IT systems is crucial for improving patient care, operational efficiency, and data security. However, the perceived cost of these services can be a barrier for many healthcare organizations. Fortunately, there are affordable hospital IT integration services options available. Understanding value bundles and implementing cost-saving strategies can make these essential services more accessible.
| Cost-Saving Strategy | Description | Example in Hospital IT Integration |
|---|---|---|
| Leverage Cloud-Based Solutions | Utilize Software-as-a-Service (SaaS) or Platform-as-a-Service (PaaS) for integration platforms and tools. This reduces the need for on-premise hardware and maintenance. | Implementing a cloud-hosted interface engine instead of a traditional on-premise solution for connecting EHRs, lab systems, and imaging systems. |
| Phased Integration Approach | Break down large integration projects into smaller, manageable phases. This allows for incremental investment and the ability to realize benefits sooner. | Integrating patient registration and scheduling systems first, followed by clinical data exchange, and then billing and financial systems. |
| Open-Source Integration Tools | Explore and utilize open-source integration platforms and middleware where appropriate. This can significantly reduce software licensing costs. | Using an open-source message broker or data transformation tool for less complex integration needs, supported by internal IT staff or specialized consultants. |
| Standardized Data Formats (HL7, FHIR) | Prioritize integration using industry-standard data formats like HL7v2 and FHIR. This reduces the need for custom transformations and makes it easier to connect to a wider range of systems. | Ensuring all new system integrations adhere to FHIR APIs for seamless data exchange between different healthcare applications. |
| Partnerships and Consortiums | Collaborate with other healthcare organizations or form consortiums to share the costs of integration platforms, specialized tools, or consultant expertise. | A group of small rural hospitals pooling resources to negotiate better pricing for a shared EHR integration platform. |
| Focus on Core Needs | Prioritize integration projects that deliver the highest return on investment (ROI) in terms of patient safety, operational efficiency, or compliance. | Implementing integration for medication reconciliation and allergy information exchange to reduce medical errors, rather than integrating less critical ancillary systems initially. |
| Managed Services & Outsourcing | Outsource specific integration tasks or ongoing management to specialized vendors. This can be more cost-effective than building and maintaining an in-house team with niche expertise. | Engaging a third-party vendor to manage and monitor the interface engine and resolve interface errors, freeing up internal IT resources. |
| Negotiate Vendor Contracts | Carefully review and negotiate terms with integration vendors, including licensing, implementation fees, and ongoing support costs. Look for opportunities for discounts based on volume or multi-year commitments. | Seeking proposals from multiple integration vendors and negotiating bundled pricing for interface development and ongoing maintenance for all hospital departments. |
Understanding Value Bundles in Hospital IT Integration
- Definition: Value bundles are pre-defined packages of integration services and solutions offered at a fixed price, often providing a discount compared to purchasing individual services. They are designed to address common integration needs for specific hospital departments or functions.
- Components: These bundles typically include a combination of software, hardware, consulting, implementation, and ongoing support tailored to a specific integration goal (e.g., EHR-to-PACS integration, patient portal integration, revenue cycle management integration).
- Benefits:
- Predictable Costs: Fixed pricing allows for better budget management.
- Streamlined Procurement: Simplifies the selection and acquisition process.
- Faster Implementation: Pre-configured solutions can accelerate deployment.
- Comprehensive Solution: Addresses a specific need with all necessary components included.
- Potential for Cost Savings: Discounts are often applied for bundled services.
Verified Providers In Egypt
Finding reliable and trustworthy healthcare providers in Egypt is paramount for your well-being. This is where Franance Health distinguishes itself. Franance Health acts as a rigorous vetting agency, ensuring that all listed medical professionals and facilities meet stringent quality and ethical standards. Their comprehensive credentialing process is designed to provide patients with peace of mind, knowing they are accessing care from verified experts. This commitment to transparency and quality makes Franance Health-credentialed providers the best choice for your healthcare needs in Egypt.
| Credentialing Aspect | Franance Health Standard | Patient Benefit |
|---|---|---|
| Medical Licenses and Certifications | Verified and up-to-date by official bodies. | Ensures providers are legally qualified and have met recognized professional standards. |
| Professional Experience | Thorough review of educational background and clinical experience. | Confirms providers have sufficient practical knowledge and expertise in their specialty. |
| Reputation and Ethics | Background checks and peer reviews to assess professional conduct. | Guarantees providers operate with integrity and prioritize patient well-being. |
| Facility Standards (if applicable) | Assessment of equipment, hygiene, and operational protocols. | Ensures a safe and well-equipped environment for treatment and procedures. |
| Continuing Medical Education | Verification of ongoing professional development. | Confirms providers stay current with the latest medical advancements and techniques. |
Why Franance Health Credentials Matter
- Rigorous Vetting Process: Franance Health employs a multi-faceted approach to verify the qualifications, experience, and ethical standing of healthcare providers.
- Commitment to Quality Care: Their standards ensure that providers adhere to best practices and deliver high-quality medical services.
- Patient Safety First: The credentialing process prioritizes patient safety and aims to minimize risks associated with healthcare.
- Enhanced Trust and Transparency: Franance Health provides a layer of assurance, building trust between patients and providers.
- Access to Leading Experts: By identifying verified providers, patients can more easily find specialists and facilities renowned for their expertise.
Scope Of Work For Hospital It Integration Services
This Scope of Work (SOW) outlines the services to be provided by [Vendor Name] for the integration of various IT systems within [Hospital Name]. The objective is to achieve seamless data flow, enhanced interoperability, and improved operational efficiency across the hospital's healthcare IT infrastructure. This SOW details the technical deliverables and standard specifications required for successful project execution.
| Service Area | Description | Key Technical Deliverables | Standard Specifications / Protocols | Acceptance Criteria |
|---|---|---|---|---|
| EHR Integration | Integration of the Electronic Health Record (EHR) system with other clinical and administrative systems. | HL7 v2.x/FHIR interfaces for patient demographics, encounters, orders, results, and clinical notes. Data mapping documentation. Audit logs for data exchange. | HL7 v2.x (ADT, ORM, ORU, etc.), FHIR R4, DICOM (for radiology reports). Secure communication protocols (e.g., SFTP, HTTPS). | Successful transmission and reception of specified data types without errors. Data integrity verified against source systems. All interfaces operational and documented. |
| LIS/RIS Integration | Integration of the Laboratory Information System (LIS) and Radiology Information System (RIS) with the EHR and other relevant systems. | HL7 v2.x/FHIR interfaces for orders, results, and specimen tracking. DICOM conformance for imaging studies. Interface engine configuration. | HL7 v2.x (ORM, ORU), FHIR (DiagnosticReport, Observation, ServiceRequest), DICOM. Standard terminologies (SNOMED CT, LOINC). | Accurate and timely transfer of lab and radiology orders and results. Image data accessibility through integrated viewers. Successful interface engine deployment and configuration. |
| PACS Integration | Integration of the Picture Archiving and Communication System (PACS) with the RIS and EHR for image viewing and access. | DICOM network services (C-STORE, C-FIND, C-MOVE). Integration with EHR for image viewers. Audit trails for image access. | DICOM 3.0 (Part 4, Part 11). Integration with web-based viewers if applicable. Secure network connections. | Radiologists can access images from within the EHR. Images are correctly linked to patient records. Audit logs capture all image access events. |
| Billing and Financial System Integration | Integration of billing and financial systems with EHR and other patient management systems for accurate charge capture and revenue cycle management. | HL7 v2.x/FHIR interfaces for patient encounters, charges, insurance information, and payments. Data synchronization between systems. | HL7 v2.x (DFT, FIN), FHIR (ChargeItem, PaymentNotice). Standard financial data formats. Secure data transfer. | Accurate reconciliation of charges from clinical encounters to billing. Successful synchronization of financial data. Reduced manual reconciliation efforts. |
| Interface Engine Management | Deployment, configuration, and ongoing management of the interface engine to facilitate data exchange. | Fully configured interface engine with all required interfaces. Monitoring dashboards. Error handling and alerting mechanisms. Documentation of interface configurations. | Industry-standard interface engine (e.g., Mirth Connect, Cloverleaf). High availability and disaster recovery configurations. Robust logging and auditing capabilities. | All defined interfaces are functional and reliable. Proactive monitoring and alerting for interface issues. Documentation readily available for support and maintenance. |
| Data Migration (if applicable) | Migration of historical data from legacy systems to new integrated platforms. | Data extraction scripts. Data transformation and cleansing routines. Data validation reports. Successfully migrated datasets. | Defined data mapping for migration. Data quality standards for migrated data. Validation scripts to ensure completeness and accuracy. | All required historical data is migrated accurately and completely. Data validation reports confirm data integrity. End-users can access migrated data. |
| Security and Compliance | Ensuring all integrations adhere to relevant security standards and healthcare regulations. | Security assessments and penetration testing reports. Implementation of access controls and encryption. HIPAA compliance documentation. Audit trails for all data access and modifications. | HIPAA, HITECH, GDPR (if applicable). NIST Cybersecurity Framework. Encryption standards (e.g., AES-256). Role-based access control. | Successful completion of security audits. No critical vulnerabilities identified. All data access is logged and auditable. Compliance with all relevant regulations. |
| Testing and Validation | Comprehensive testing of all integrated systems to ensure functionality and performance. | Test plans and test cases. Unit testing reports. Integration testing reports. User Acceptance Testing (UAT) sign-off. Performance testing results. | Defined test scenarios covering all integration points. Realistic test data. Performance benchmarks. | All test cases pass. Successful UAT with documented sign-off. Systems meet performance requirements under expected load. |
| Training and Documentation | Providing comprehensive training and documentation for hospital IT staff. | System administration guides. Interface management documentation. Troubleshooting guides. Training materials. End-user training sessions. | Clear, concise, and accurate documentation. Role-specific training tailored to IT staff responsibilities. | IT staff demonstrate proficiency in managing and troubleshooting integrated systems. Documentation is readily available and used effectively. |
Project Objectives
- To facilitate interoperability between disparate IT systems (e.g., EHR, LIS, RIS, PACS, billing).
- To ensure secure and reliable data exchange across all integrated platforms.
- To enhance clinical decision-making through real-time access to patient information.
- To streamline administrative workflows and reduce manual data entry.
- To improve patient safety and care quality by minimizing data silos.
- To establish a scalable and future-proof IT integration architecture.
Service Level Agreement For Hospital It Integration Services
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the Hospital IT Integration Services provided by [Your Company Name] to [Hospital Name]. This agreement is effective as of [Start Date] and will remain in effect until [End Date], unless terminated earlier in accordance with the Master Services Agreement.
| Service Component | Response Time Guarantee (Severity 1 - Critical) | Response Time Guarantee (Severity 2 - High) | Response Time Guarantee (Severity 3 - Medium) | Uptime Guarantee |
|---|---|---|---|---|
| EHR Integration Services | 15 minutes (initial acknowledgment), 1 hour (resolution target) | 1 hour (initial acknowledgment), 4 hours (resolution target) | 4 hours (initial acknowledgment), 8 business hours (resolution target) | 99.9% |
| Interoperability Platform | 10 minutes (initial acknowledgment), 30 minutes (resolution target) | 30 minutes (initial acknowledgment), 2 hours (resolution target) | 2 hours (initial acknowledgment), 6 business hours (resolution target) | 99.95% |
| Data Exchange Gateway | 10 minutes (initial acknowledgment), 45 minutes (resolution target) | 45 minutes (initial acknowledgment), 3 hours (resolution target) | 3 hours (initial acknowledgment), 8 business hours (resolution target) | 99.9% |
| API Management Services | 5 minutes (initial acknowledgment), 30 minutes (resolution target) | 30 minutes (initial acknowledgment), 2 hours (resolution target) | 2 hours (initial acknowledgment), 6 business hours (resolution target) | 99.95% |
| Monitoring and Alerting | 5 minutes (initial acknowledgment), 30 minutes (resolution target) | 30 minutes (initial acknowledgment), 2 hours (resolution target) | 2 hours (initial acknowledgment), 6 business hours (resolution target) | 100% |
Scope of Services
- Integration of Electronic Health Record (EHR) systems.
- Interoperability solutions for disparate clinical systems.
- Data exchange and synchronization services.
- API management for healthcare data.
- Secure data transmission and storage.
- Monitoring and support of integration platforms.
In-Depth Guidance
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Phase 02: Execution
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