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Verified Service Provider in Egypt
Operating Theater Pendant/Boom Installation Service in Egypt
Engineering Excellence & Technical Support
Operating Theater Pendant/Boom Installation Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Expertise in Large-Scale Hospital Infrastructure
We specialize in the seamless installation of operating theater pendant and boom systems within Egypt's rapidly expanding healthcare sector. Our team is adept at handling complex integrations into new hospital builds and retrofitting existing facilities, ensuring minimal disruption and maximum operational efficiency.
Certified Technicians & Advanced Installation Techniques
Our certified technicians are rigorously trained in the latest installation methodologies for all major pendant and boom manufacturers. We employ precision engineering and advanced diagnostic tools to guarantee safe, reliable, and compliant installations that meet international healthcare standards prevalent in Egypt.
Rapid Deployment & Localized Support
Understanding the critical nature of operating theater uptime, we offer rapid deployment services across all major Egyptian governorates. Our localized presence ensures swift response times for installation, commissioning, and ongoing support, minimizing downtime and optimizing patient care delivery.
What Is Operating Theater Pendant/boom Installation Service In Egypt?
Operating Theater Pendant/Boom Installation Service in Egypt refers to the specialized technical undertaking of supplying, configuring, and mounting medical gas and electrical supply systems, known as pendants or booms, within surgical suites. These systems are critical infrastructure designed to optimize the sterile field, streamline workflow, and enhance patient safety by providing direct, accessible, and organized access to essential utilities such as medical gases (oxygen, medical air, vacuum, nitrous oxide), power outlets, data ports, and specialized lighting directly above or beside the patient table. The service encompasses the entire lifecycle from initial design consultation and site assessment to precise installation, rigorous testing, and commissioning, ensuring compliance with international medical standards and local Egyptian regulations. It is a highly technical service requiring expertise in medical engineering, electrical and mechanical systems integration, and strict adherence to infection control protocols.
| Service Recipient | Primary Need | Typical Use Cases |
|---|---|---|
| Hospitals & Healthcare Facilities (Public and Private) | Enhance surgical workflow efficiency, improve sterile field integrity, optimize space utilization, and ensure immediate access to critical medical utilities during surgical procedures. | Cardiovascular surgery, Neurosurgery, General Surgery, Orthopedic Surgery, Obstetrics and Gynecology, Emergency Room procedures requiring advanced life support. |
| New Hospital Construction Projects | To integrate advanced medical infrastructure from the initial design phase, ensuring seamless functionality and compliance with modern surgical suite requirements. | Design and fit-out of new operating theaters, specialized surgical centers, and intensive care units. |
| Existing Hospitals undergoing Renovation or Expansion | To upgrade outdated medical gas and electrical systems, improve safety, and accommodate new surgical technologies and equipment. | Retrofitting older operating theaters, expanding surgical capacity, or modernizing existing facilities. |
| Specialized Surgical Centers (e.g., Cardiac, Orthopedic, Cancer Centers) | To provide specialized configurations and advanced functionalities tailored to specific surgical disciplines and the complex equipment they utilize. | Integration of advanced imaging devices, robotic surgical systems, and specialized anesthesia machines. |
| Government Health Ministries & Public Health Initiatives | To standardize and improve the quality of medical infrastructure across public healthcare institutions, ensuring equitable access to advanced surgical care. | Upgrading facilities in government-run hospitals, implementing national healthcare infrastructure development plans. |
Key Components and Scope of Operating Theater Pendant/Boom Installation Service:
- Needs Assessment & Site Survey: Evaluating the specific requirements of the operating theater, including the type and number of surgical procedures performed, available space, and existing infrastructure. This also involves assessing structural integrity for mounting.
- System Design & Configuration: Tailoring the pendant/boom system to meet the hospital's clinical needs, including the selection of appropriate modules (gas outlets, electrical sockets, monitor arms, equipment shelves), their layout, and integration with the theater's overall design.
- Procurement & Supply Chain Management: Sourcing and acquiring the specified pendant/boom systems, medical gas outlets, electrical components, and related accessories from reputable manufacturers, ensuring quality and compliance.
- Structural Mounting & Integration: Securely attaching the pendant/boom support structures to the operating theater ceiling or wall, ensuring load-bearing capacity and stability. This often involves custom fabrication or reinforcement.
- Medical Gas Pipeline Connection: Connecting the pendant/boom to the hospital's central medical gas pipeline system, ensuring leak-free and compliant connections.
- Electrical Wiring & Power Distribution: Installing the necessary electrical wiring to power the pendant/boom's integrated components and providing accessible power outlets for surgical equipment.
- Data & Communication Cabling: Integrating data and communication ports for integration with hospital IT systems, telemedicine, and other diagnostic equipment.
- Lighting Integration: Installing and connecting specialized surgical lighting systems, often integrated directly into the pendant/boom structure.
- Testing & Commissioning: Performing comprehensive functional testing of all integrated systems (medical gas flow and pressure, electrical continuity and safety, data connectivity) to verify performance and safety.
- Regulatory Compliance & Certification: Ensuring the installation meets all relevant Egyptian and international standards (e.g., ISO, local health ministry regulations) and obtaining necessary certifications.
- Training & Handover: Providing comprehensive training to hospital biomedical engineering staff on the operation, maintenance, and troubleshooting of the installed systems.
- After-Sales Support & Maintenance: Offering ongoing technical support, preventative maintenance, and repair services.
Who Needs Operating Theater Pendant/boom Installation Service In Egypt?
Operating theater pendant and boom installation services are crucial for modern surgical facilities. These specialized mounting systems provide essential access to medical gases, power, data, and equipment within the sterile environment of an operating room. In Egypt, hospitals and healthcare institutions undergoing new construction, renovation, or upgrades are the primary beneficiaries of these installation services. The demand is driven by the need to optimize workflow, improve patient safety, and integrate advanced surgical technologies.
| Department | Needs/Justification | Key Equipment Supported |
|---|---|---|
| General Surgery | Efficient access to anesthesia machines, lights, and basic utilities. Streamlines workflow for routine procedures. | Anesthesia machines, surgical lights, monitors, infusion pumps, suction units. |
| Cardiovascular Surgery | Supports complex imaging equipment, multiple monitors, and specialized surgical tools. Requires robust ceiling support for heavy devices. | ECG machines, echo probes, advanced imaging consoles (e.g., C-arms), large monitors, ventilators. |
| Neurosurgery | Integration of high-resolution imaging (microscopes, neuronavigation systems), specialized instruments, and multiple displays for intricate procedures. | Surgical microscopes, neuronavigation systems, endoscopes, monitors, neuro-surgical instruments. |
| Orthopedic Surgery | Accommodates large imaging devices (e.g., C-arms), arthroscopy towers, and specialized instruments for joint replacements and trauma surgery. | C-arms, arthroscopy towers, image intensifiers, drills, specialized lighting. |
| Anesthesia | Centralized delivery of medical gases, power, and data for anesthesia machines and patient monitoring. | Anesthesia workstations, ventilators, monitors (ECG, SpO2, CO2), infusion pumps, gas outlets. |
| Intensive Care Units (ICUs) / Post-Anesthesia Care Units (PACUs) | In some advanced setups, pendants may be used for critical patient monitoring and immediate access to respiratory support in recovery areas. | Ventilators, patient monitors, infusion pumps, oxygen and air outlets. |
Target Customers and Departments for Operating Theater Pendant/Boom Installation in Egypt:
- {"title":"Public Hospitals","description":"Large government-funded hospitals across major cities and governorates require upgrades to their existing operating theaters or new installations in newly built facilities to meet evolving healthcare standards and patient volume."}
- {"title":"Private Hospitals and Medical Centers","description":"These facilities often invest in state-of-the-art equipment and infrastructure to attract patients and offer specialized surgical services. Pendant and boom installations are key to equipping their operating theaters for minimally invasive surgery, complex procedures, and advanced imaging integration."}
- {"title":"University Hospitals and Teaching Institutions","description":"These institutions not only perform complex surgeries but also train future surgeons. Modern operating theaters with efficient pendant and boom systems are vital for hands-on training, research, and the implementation of the latest surgical techniques."}
- {"title":"Specialized Surgical Clinics","description":"Clinics focusing on specific surgical disciplines (e.g., cardiology, neurosurgery, orthopedics) often require customized pendant and boom solutions tailored to their unique equipment needs and procedural workflows."}
- {"title":"Military and Defense Healthcare Facilities","description":"These facilities often have specific requirements for rapid deployment and high-tech medical equipment, necessitating robust and adaptable pendant and boom systems for their operating theaters."}
Operating Theater Pendant/boom Installation Service Process In Egypt
This document outlines the comprehensive service process for installing operating theater pendants and booms in Egypt, from the initial client inquiry to the final project execution and handover. Our aim is to provide a clear, efficient, and transparent workflow that ensures successful and timely project completion.
| Stage | Description | Key Activities | Deliverables | Estimated Timeline (Days/Weeks) |
|---|---|---|---|---|
| Receive and acknowledge client's initial request for installation services. Understand basic project requirements and site information. | Initial contact, requirement gathering, preliminary site discussion. | Confirmation of understanding, basic project scope. | 1-3 Days |
| Conduct a detailed on-site visit to assess structural integrity, power availability, existing infrastructure, and specific site conditions relevant to pendant/boom installation. | Structural assessment, utility verification, space measurement, risk identification. | Detailed site report, technical feasibility assessment. | 3-7 Days |
| Based on the site survey and client requirements, develop a comprehensive technical proposal and a detailed quotation outlining scope of work, equipment, timelines, and costs. | Technical specification development, BOM compilation, cost estimation, proposal writing. | Technical Proposal, Formal Quotation. | 5-10 Days |
| Review and finalize the proposal and quotation. Sign a formal contract detailing the terms, conditions, payment schedule, and responsibilities of both parties. | Negotiation, contract review, signature. | Signed Contract. | 3-7 Days |
| Develop a detailed project plan, including a work breakdown structure, resource allocation, and a phased timeline. Coordinate with hospital/clinic management for access and work schedules. | Detailed project plan, Gantt chart, resource scheduling, stakeholder coordination. | Project Schedule, Communication Plan. | 2-5 Days |
| Order and procure the specified operating theater pendants, booms, and all necessary accessories, tools, and consumables. Ensure quality control during procurement. | Purchase order issuance, supplier management, quality checks. | Procured equipment and materials. | 2-6 Weeks (depending on lead times) |
| Prepare the installation area. This may include any minor structural modifications, utility line preparation, and ensuring a clean and safe working environment. | Site preparation, utility rough-in, safety checks. | Prepared installation site. | 2-7 Days |
| Expert technicians install and assemble the operating theater pendants and booms according to manufacturer specifications and international standards. This includes structural mounting, electrical connections, and system integration. | Mechanical installation, electrical wiring, system integration. | Installed pendant/boom system. | 7-20 Days (depending on complexity and number of units) |
| Thoroughly test all functionalities of the installed equipment, including movement, load capacity, gas supply, and electrical systems. Calibrate the system for optimal performance. | Functional testing, safety checks, performance calibration. | Tested and calibrated system, test reports. | 2-5 Days |
| Provide comprehensive training to the hospital/clinic's medical and technical staff on the operation, maintenance, and safety features of the newly installed equipment. | User training sessions, operational demonstrations. | Trained staff, user manuals. | 1-3 Days |
| Conduct a final inspection with the client to ensure all work is completed to satisfaction. Officially hand over the installed system and all associated documentation. | Joint inspection, client sign-off, documentation handover. | Accepted installation, completion certificate. | 1-2 Days |
| Provide ongoing technical support, troubleshooting, and scheduled maintenance services as per the contractual agreement. | Warranty support, troubleshooting, preventative maintenance. | Ongoing support and maintenance. | Continuous |
Operating Theater Pendant/Boom Installation Service Process in Egypt
- Client Inquiry and Initial Consultation
- Site Survey and Technical Assessment
- Proposal and Quotation Development
- Contractual Agreement
- Project Planning and Scheduling
- Procurement of Equipment and Materials
- Pre-Installation Preparations
- On-Site Installation and Assembly
- System Testing and Calibration
- Client Training and Demonstration
- Final Inspection and Handover
- Post-Installation Support and Maintenance
Operating Theater Pendant/boom Installation Service Cost In Egypt
The installation cost of operating theater pendants and booms in Egypt is influenced by several key factors, leading to a range of pricing. These systems are complex and require specialized expertise for safe and efficient integration into the sterile environment of an operating room. The price will vary based on the type of pendant/boom, the complexity of the installation, the chosen equipment provider, and the specific hospital's infrastructure. Understanding these elements is crucial for budgeting and selecting the right service provider.
| Service Component | Estimated Cost Range (EGP) | Notes |
|---|---|---|
| Basic Single-Arm Pendant Installation | 50,000 - 120,000 | Includes standard medical gases, electrical, and basic accessories. Assumes minimal structural work. |
| Standard Dual-Arm Pendant Installation | 80,000 - 200,000 | More complex, often includes more gas outlets, monitor arms, and potentially lighting. Requires more skilled labor. |
| Advanced Ceiling-Mounted Boom Installation | 150,000 - 400,000+ | Typically for larger, more sophisticated ORs. Can include multiple arms, heavy equipment support, integrated lighting, and complex wiring. Significant potential for structural modifications. |
| Integration of Additional Medical Gas Outlets/Systems | 5,000 - 15,000 per outlet | Cost varies based on the type of gas and complexity of connection. |
| Structural Reinforcement/Ceiling Modifications | 20,000 - 100,000+ | Highly variable depending on the extent of work needed. Can be a significant cost driver. |
| System Testing, Calibration, and Commissioning | 10,000 - 30,000 | Essential for ensuring functionality and safety. Often bundled with installation. |
| On-site Training for Hospital Staff | 5,000 - 15,000 | May be included or a separate charge. |
Key Pricing Factors for Operating Theater Pendant/Boom Installation in Egypt:
- {"title":"Type and Complexity of the Pendant/Boom System","description":"The most significant factor is the type of system. Single-arm booms are generally less expensive than dual-arm or ceiling-mounted trolley systems. Systems with integrated medical gas outlets, electrical sockets, data ports, and pre-wired equipment tend to be more costly due to the increased complexity of installation and the need for specialized technicians."}
- {"title":"Number and Type of Accessories/Equipment Integrated","description":"The number of medical gas outlets (oxygen, medical air, vacuum, nitrous oxide), electrical outlets, lighting fixtures, monitor arms, and the weight/size of the equipment to be mounted will directly impact installation time and complexity. Installing heavier or more numerous pieces of equipment requires more robust mounting solutions and potentially structural reinforcements."}
- {"title":"Existing Infrastructure and Building Modifications","description":"The condition and layout of the operating theater play a crucial role. If the ceiling structure requires reinforcement to support the weight of the boom, or if significant electrical or medical gas piping needs to be rerouted or upgraded, the installation cost will increase. Pre-existing pathways for cables and pipes can reduce labor time and expenses."}
- {"title":"Equipment Manufacturer and Brand","description":"Different manufacturers have varying price points for their pendant/boom systems and installation services. Reputable international brands often come with a premium, reflecting their quality, features, and after-sales support. Local Egyptian suppliers might offer more competitive pricing but it's essential to verify their experience and the quality of their installations."}
- {"title":"Installation Labor Costs and Expertise","description":"The cost of skilled labor is a significant component. Experienced technicians with specific knowledge of operating theater environments and medical gas systems command higher rates. The duration of the installation, which depends on the complexity of the system and any unforeseen challenges, also directly affects labor costs."}
- {"title":"Ancillary Services and Testing","description":"Installation often includes crucial ancillary services such as system testing, calibration, medical gas pressure testing, electrical safety checks, and commissioning. These are essential for compliance and patient safety and add to the overall cost. Post-installation training for hospital staff may also be included or offered as an add-on."}
- {"title":"Geographic Location within Egypt","description":"While not as significant as other factors, installation costs can see minor variations between major cities like Cairo and Alexandria, and more remote regions, due to differences in labor availability and transportation costs for equipment and personnel."}
Affordable Operating Theater Pendant/boom Installation Service Options
Installing operating theater pendants and booms is a critical but often significant investment for healthcare facilities. This service involves the precise mounting of specialized ceiling-mounted equipment that suspends medical gases, electrical outlets, lighting, and communication devices within the surgical suite. Effective installation ensures optimal workflow, patient safety, and surgeon ergonomics. This document outlines affordable installation service options, focusing on value bundles and cost-saving strategies.
| Value Bundle Option | Description | Key Cost-Saving Strategies Included | Typical Price Range (USD - Estimate) |
|---|---|---|---|
| Basic Installation Package | Covers essential mounting, connection of standard medical gases and electrical, and basic functional testing. Suitable for simpler setups or facilities with existing infrastructure. | Standardized installation protocols, bulk purchasing of common components, limited customization, remote consultation support. | $8,000 - $15,000 per unit |
| Integrated Workflow Bundle | Includes all aspects of the basic package plus enhanced ergonomic considerations, optimized cable management, and integration of specific surgical equipment interfaces. Designed for improved efficiency. | Pre-fabrication of certain components, streamlined on-site assembly, tiered service levels (e.g., standard vs. premium support), modular design considerations. | $12,000 - $25,000 per unit |
| Full-Service Project Management Bundle | Comprehensive solution from initial site survey and design consultation to final commissioning, user training, and post-installation support. Ideal for new builds or major renovations. | Long-term service agreements, bundled procurement of pendants and installation, phased installation during construction, dedicated project manager for efficiency. | $18,000 - $40,000+ per unit (depending on complexity) |
| Modular & Scalable Solution | Focuses on a system that can be easily expanded or adapted in the future. Installation prioritizes flexibility and minimal disruption for potential upgrades. | Utilizing standardized modular components, simplified connection points, reusable fixtures, phased rollout strategies. | Prices vary based on modularity and initial scope. Often priced per module or per connection. |
Key Components of Operating Theater Pendant/Boom Installation
- Structural Assessment & Preparation: Evaluating ceiling load-bearing capacity and preparing the installation site.
- Pendant/Boom Mounting: Securely fixing the main structure to the ceiling.
- Medical Gas & Electrical Integration: Connecting specialized gas lines (oxygen, air, vacuum) and electrical circuits according to strict safety standards.
- Lighting & Equipment Attachment: Installing and connecting surgical lights and other integrated accessories.
- Testing & Commissioning: Thoroughly testing all systems to ensure functionality, safety, and compliance.
- Training & Handover: Providing staff with essential training on system operation and maintenance.
Verified Providers In Egypt
Navigating the healthcare landscape in Egypt can be challenging. Ensuring you receive quality care from trusted professionals is paramount. This is where Verified Providers in Egypt come into play, offering a crucial layer of assurance. Among these, Franance Health stands out as a leading organization dedicated to credentialing and promoting the highest standards in healthcare services.
| Feature | Franance Health's Advantage | Benefit to Patients |
|---|---|---|
| Credentialing Depth | In-depth verification of licenses, training, and experience. | Ensures providers are highly qualified and competent. |
| Focus | Prioritizes patient safety, quality of care, and ethical practices. | Reduces risk and leads to better health outcomes. |
| Independence | Unbiased evaluation process. | Provides objective assurance of provider quality. |
| Transparency | Clearly identifies and endorses verified providers. | Empowers patients to make informed decisions. |
| Ongoing Commitment | Includes continuous monitoring and re-evaluation. | Guarantees sustained high standards of care. |
Why Franance Health Represents the Best Choice for Verified Providers in Egypt:
- Rigorous Credentialing Process: Franance Health employs a comprehensive and meticulous process to verify the qualifications, licenses, and experience of healthcare professionals and facilities. This includes in-depth checks of educational backgrounds, training, certifications, and practice history, ensuring only the most competent individuals and institutions are accredited.
- Commitment to Patient Safety and Quality: Patient well-being is at the core of Franance Health's mission. Their verification process is designed to identify providers who adhere to stringent safety protocols, ethical practices, and deliver evidence-based care, thereby minimizing risks and maximizing positive patient outcomes.
- Independent and Unbiased Evaluation: Franance Health operates as an independent entity, free from conflicts of interest. This ensures that their credentialing decisions are based solely on merit, quality, and adherence to established healthcare standards, providing an unbiased assessment for patients.
- Enhancing Trust and Transparency: By clearly identifying and endorsing verified providers, Franance Health fosters trust between patients and the healthcare system. Their platform offers transparency, allowing individuals to make informed decisions about their healthcare choices with confidence.
- Promoting Excellence in Healthcare: Franance Health actively encourages and recognizes excellence within the Egyptian healthcare sector. Their accreditation serves as a benchmark for quality, driving continuous improvement and setting a high standard for all healthcare providers.
- Access to a Network of Trusted Professionals: Partnering with Franance Health means accessing a curated network of healthcare professionals and facilities that have met their rigorous standards. This simplifies the search for reliable medical care for both local residents and expatriates.
- Continuous Monitoring and Re-evaluation: The commitment to quality doesn't end with initial verification. Franance Health also implements continuous monitoring and periodic re-evaluation processes to ensure that accredited providers consistently maintain their high standards over time.
Scope Of Work For Operating Theater Pendant/boom Installation Service
This Scope of Work (SOW) outlines the requirements for the installation of Operating Theater Pendants (also known as surgical booms or medical gas pendants) at [Hospital Name/Facility]. The service includes the complete installation, testing, commissioning, and handover of the specified pendant systems, ensuring they meet all relevant technical specifications and safety standards. The goal is to provide a fully functional and integrated operating theater environment, enhancing workflow efficiency and patient safety.
| Activity | Description | Key Deliverables | Relevant Standards |
|---|---|---|---|
| Site Survey and Verification | Conduct a thorough site inspection to confirm dimensions, load-bearing capacity of ceilings/walls, access points for utilities, and any potential obstructions. Verify alignment with architectural and MEP drawings. | Site survey report, confirmation of mounting points, identification of any site-specific challenges. | Site-specific safety regulations, hospital construction guidelines. |
| Pendant/Boom System Delivery and Unpacking | Receive, inspect for damage, and safely unpack all components of the pendant/boom system(s) upon arrival at the site. Ensure all parts are accounted for as per the Bill of Materials. | Inventory of received components, damage report (if any). | Manufacturer's packing and handling guidelines. |
| Structural Mounting and Support Installation | Install the primary structural supports and mounting brackets for the pendant/boom system in the designated operating theater locations. Ensure secure and compliant attachment to the building structure. | Securely mounted pendant/boom structure, structural integrity verification. | Relevant building codes (e.g., IBC, local codes), structural engineering standards, manufacturer's installation manual. |
| Medical Gas and Electrical Connections | Connect the pendant/boom system to the hospital's existing medical gas pipeline system (oxygen, medical air, vacuum, nitrous oxide, etc.) and electrical power supply. Ensure all connections are leak-free and meet electrical safety standards. | Connected and tested medical gas outlets, functional electrical connections, verification of gas flow rates and pressure. | NFPA 99, HTM 02-01, local medical gas installation standards, relevant electrical codes (e.g., NEC, BS 7671). |
| Integration with Existing Infrastructure | Integrate the pendant/boom system with other theater equipment, such as anesthesia machines, surgical lights, cameras, and monitors, as specified in the project design. Ensure seamless data and power flow where applicable. | Fully integrated pendant/boom with other theater equipment, functional interconnections. | Manufacturer's interface specifications, hospital's IT and equipment integration protocols. |
| System Testing and Calibration | Perform comprehensive functional testing of all aspects of the pendant/boom system, including articulation, braking, rotation, gas outlet functionality, electrical outlets, and any integrated accessories. Calibrate as per manufacturer's recommendations. | Test reports for all functions, calibration certificates, confirmation of operational parameters. | Manufacturer's testing protocols, relevant medical equipment testing standards. |
| User Training and Handover | Provide comprehensive training to hospital biomedical engineers, nursing staff, and relevant operating room personnel on the operation, maintenance, and safety features of the installed pendant/boom system. | Training session records, trained personnel, signed handover certificate. | Hospital's in-house training protocols, manufacturer's training materials. |
| Documentation and Certification | Provide all necessary documentation, including as-built drawings, user manuals, maintenance manuals, warranty information, and any required commissioning certificates. Ensure compliance with regulatory requirements. | Complete documentation package, commissioning certificate, warranty documentation. | Hospital's documentation requirements, manufacturer's warranty terms, local regulatory certifications. |
Scope of Work Breakdown
- Site Survey and Verification
- Pendant/Boom System Delivery and Unpacking
- Structural Mounting and Support Installation
- Medical Gas and Electrical Connections
- Integration with Existing Infrastructure
- System Testing and Calibration
- User Training and Handover
- Documentation and Certification
Service Level Agreement For Operating Theater Pendant/boom Installation Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Operating Theater Pendant/Boom Installation Service provided by [Your Company Name]. This SLA aims to ensure minimal disruption to surgical operations and prompt resolution of any service-related issues.
| Service Type | Response Time (Business Hours) | Resolution Target (Business Hours) | Uptime Guarantee |
|---|---|---|---|
| New Installation Scheduling | 4 business hours from confirmation | N/A (project timeline dependent) | N/A |
| Scheduled Preventive Maintenance | 1 business day notification prior | As per maintenance schedule | N/A |
| Minor Technical Support (non-critical) | 8 business hours | 24 business hours | 99.5% |
| Major Technical Support (critical system failure) | 2 business hours | 8 business hours | 99.9% |
| Emergency Service Call (System Down) | 1 business hour | 4 business hours | 99.9% |
Scope of Service
- Installation, maintenance, and repair of operating theater pendants and booms.
- Preventive maintenance scheduled as per agreed-upon intervals.
- Emergency support for critical system failures.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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