Verified Service Provider in Egypt
HL7 Interface Coordination Service in Egypt
Engineering Excellence & Technical Support
HL7 Interface Coordination Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Nationwide HL7 Interoperability Framework
Spearheading the development and implementation of a standardized HL7 interoperability framework across Egypt's healthcare sector, enabling seamless data exchange between disparate health information systems for enhanced patient care coordination and public health reporting.
Real-time Clinical Data Integration Platform
Designing and deploying a robust, real-time HL7 integration platform that connects hospitals, clinics, and laboratories, facilitating immediate access to critical patient data for emergency response, diagnostic accuracy, and personalized treatment plans.
Secure & Compliant Health Data Exchange
Ensuring secure and compliant HL7 data exchange by adhering to national data privacy regulations and international security standards, safeguarding sensitive patient information while promoting efficient collaboration among healthcare providers in Egypt.
What Is Hl7 Interface Coordination Service In Egypt?
The HL7 Interface Coordination Service in Egypt refers to a specialized function within the Egyptian healthcare ecosystem dedicated to managing, standardizing, and facilitating the interoperability of healthcare information systems using the Health Level Seven (HL7) standards. This service acts as a crucial intermediary, ensuring that disparate systems within and between healthcare organizations can exchange patient data, administrative information, and clinical findings in a structured, consistent, and secure manner, adhering to established HL7 protocols (e.g., HL7 v2, FHIR). The objective is to enhance data accuracy, reduce manual data entry errors, improve clinical decision-making, streamline administrative processes, and support national health initiatives.
| Who Needs HL7 Interface Coordination Service? | Typical Use Cases | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Healthcare Providers: Hospitals (public and private), clinics, diagnostic centers, pharmacies, and specialized healthcare facilities that utilize multiple disparate IT systems for patient care and administration. | Clinical Data Exchange: Transferring patient demographics, medical history, diagnoses, allergies, medications, lab results, radiology reports, and procedure information between different departments or facilities. | EHR/HIS Integration: Connecting EHR systems with other departmental systems (LIS, PACS, RIS) to ensure a comprehensive patient record. | Administrative Data Flow: Exchanging patient registration, billing, insurance claims, scheduling, and resource management data. | Public Health Reporting: Aggregating and submitting anonymized or de-identified health data to national health registries or surveillance systems for epidemiological studies and public health initiatives. | Inter-organizational Data Sharing: Enabling secure and standardized data exchange between different healthcare organizations, such as between a primary care physician and a specialist referral hospital. | Telemedicine Platforms: Facilitating the secure transmission of patient data to and from remote diagnostic or consultation services. | National Health Information Exchange (HIE) Initiatives: Participating in or establishing national or regional HIE platforms to promote broader data sharing and interoperability across the healthcare sector. | Healthcare Technology Vendors: Developers and implementers of healthcare IT solutions requiring integration with existing hospital systems. | Government Health Agencies: Ministries of Health and other regulatory bodies overseeing healthcare delivery and requiring standardized data for policy-making and monitoring. |
Key Components and Functions of HL7 Interface Coordination Service:
- Standardization and Mapping: Defining and enforcing HL7 message standards (v2.x, FHIR R4, etc.) for data exchange. Mapping local data elements to HL7 compliant segments and fields.
- Interface Development and Integration: Designing, developing, and deploying interfaces between various healthcare information systems (HIS), Electronic Health Records (EHRs), Laboratory Information Systems (LIS), Picture Archiving and Communication Systems (PACS), and administrative systems.
- Message Transformation and Validation: Converting data from proprietary formats to HL7 standards and vice-versa. Validating messages for adherence to HL7 specifications and business rules.
- Data Governance and Quality Assurance: Implementing policies and procedures to ensure data integrity, accuracy, and security during transmission. Monitoring message queues for errors and anomalies.
- Interoperability Framework Management: Establishing and maintaining an interoperability framework that defines communication protocols, security measures, and data exchange agreements among participating entities.
- Technical Support and Maintenance: Providing ongoing support for existing interfaces, troubleshooting connectivity issues, and implementing updates or modifications as required.
- Training and Education: Educating IT personnel and end-users on HL7 standards, interface functionalities, and best practices for data exchange.
- Compliance and Regulatory Adherence: Ensuring that all data exchange activities comply with Egyptian health regulations and data privacy laws.
Who Needs Hl7 Interface Coordination Service In Egypt?
In Egypt's evolving healthcare landscape, efficient data exchange is paramount. This is where HL7 Interface Coordination Services become indispensable. These services ensure seamless communication between diverse healthcare systems, enabling better patient care, operational efficiency, and data-driven decision-making. Our HL7 Interface Coordination Service in Egypt is designed to empower healthcare organizations by standardizing and streamlining their health information exchange processes. We bridge the gap between disparate Electronic Health Records (EHRs), Laboratory Information Systems (LIS), Picture Archiving and Communication Systems (PACS), and other healthcare applications, ensuring that critical patient data flows accurately and securely.
| Target Customer Type | Key Departments Benefiting | Specific Needs Addressed |
|---|---|---|
| Hospitals (Public & Private) | Admissions, Emergency Department, Inpatient Wards, Outpatient Clinics, Laboratory, Radiology, Pharmacy, Billing & Finance, Health Information Management (HIM) | Real-time patient registration and demographic updates, seamless transfer of clinical notes and orders, efficient lab result delivery, streamlined image sharing, accurate billing data, improved data aggregation for reporting. |
| Clinics and Polyclinics | Front Desk/Reception, Physician Offices, Nursing Stations, Pharmacy, Laboratory Liaison | Automated patient intake, direct order transmission to labs/pharmacies, electronic patient record updates, simplified referral processes, improved communication with larger healthcare networks. |
| Diagnostic Laboratories | Specimen Receiving, Phlebotomy, Analysis Departments, Reporting, IT Department | Automated order reception from hospitals/clinics, direct transmission of results to EHRs, reduced manual data entry errors, improved turnaround times, enhanced data for quality control and research. |
| Radiology and Imaging Centers | Scheduling, Technologists, Radiologists, PACS Administration, Billing | Direct order transmission, efficient image routing to PACS and referring physicians, automated report delivery to EHRs, streamlined billing processes, improved workflow efficiency. |
| Pharmacies | Dispensing, Inventory Management, Prescriptions, Billing | Electronic prescription transmission from physicians, automated verification against patient records, improved drug interaction checks, efficient inventory management, streamlined billing with insurers. |
| Health Insurance Providers | Claims Processing, Member Services, Utilization Review, Data Analytics | Automated submission of clinical data for claims adjudication, verification of services rendered, fraud detection, improved data for risk assessment and population health management. |
| Government Health Ministries & Agencies | Public Health Surveillance, Disease Reporting, Health Policy & Planning, Health Information Systems | Real-time aggregated data for disease outbreak monitoring, nationwide health trend analysis, evidence-based policy development, standardization of health data across the country. |
| Healthcare Technology Vendors | Product Development, Implementation & Support, Integration Services | Ensuring their software products are HL7 compliant, facilitating seamless integration with existing hospital systems, offering enhanced value to their clients through interoperability. |
Who Needs HL7 Interface Coordination Service in Egypt? Target Customers and Departments
- Hospitals (Public and Private)
- Clinics and Polyclinics
- Diagnostic Laboratories
- Radiology and Imaging Centers
- Pharmacies
- Health Insurance Providers
- Government Health Ministries and Agencies
- Public Health Organizations
- Healthcare Technology Vendors
Hl7 Interface Coordination Service Process In Egypt
The HL7 Interface Coordination Service process in Egypt aims to facilitate seamless interoperability between different healthcare systems using the Health Level Seven (HL7) standards. This service ensures that patient data, administrative information, and clinical messages can be exchanged accurately and efficiently across various healthcare providers and organizations. The workflow is designed to be robust, guiding stakeholders from initial interest to the successful implementation and ongoing management of HL7 interfaces.
| Stage | Description | Key Activities | Stakeholders Involved | Deliverables |
|---|---|---|---|---|
| Inquiry and Needs Assessment | The initial stage where a healthcare organization expresses interest in HL7 interface services or identifies a need for improved data exchange. | Contacting the HL7 Coordination Service provider, expressing requirements, initial discussion of needs and objectives. | Healthcare Organization (Client), HL7 Coordination Service Provider | Initial Inquiry Document, Needs Discussion Summary |
| Feasibility Study and Requirements Gathering | A detailed analysis to determine the viability of the proposed interface and to comprehensively document all technical and functional requirements. | Site visit (if necessary), analyzing existing systems, identifying data mapping needs, defining message types (e.g., ADT, ORU, ORM), security requirements, and compliance considerations. | Healthcare Organization (IT, Clinical Staff), HL7 Coordination Service Provider (Analysts, Architects) | Feasibility Report, Detailed Requirements Specification Document |
| Solution Design and Proposal | Developing a technical blueprint for the HL7 interface and presenting a formal proposal outlining the scope, timeline, resources, and costs. | Designing the interface architecture, selecting HL7 message standards and versions, defining data transformation rules, proposing middleware solutions, developing a project plan. | HL7 Coordination Service Provider (Architects, Project Managers), Healthcare Organization (Management, IT) | Interface Design Document, Technical Proposal, Project Plan, Cost Estimate |
| Contracting and Agreement | Formalizing the engagement through a legally binding contract that outlines the terms of service, responsibilities, and payment schedules. | Reviewing and negotiating contract terms, signing Service Level Agreements (SLAs) and Master Service Agreements (MSAs). | Healthcare Organization (Legal, Procurement), HL7 Coordination Service Provider (Legal, Management) | Signed Contract, Service Level Agreement (SLA) |
| Interface Development and Configuration | The core technical work of building and configuring the HL7 interfaces according to the approved design. | Developing interface engines/middleware, writing data transformation scripts, configuring message routing, implementing security protocols, setting up communication channels. | HL7 Coordination Service Provider (Developers, Engineers), Healthcare Organization (IT Support for access) | Developed Interface Code, Configured Interface Engine, Initial Interface Documentation |
| Testing and Validation | Rigorous testing to ensure the interface functions correctly, data is exchanged accurately, and all requirements are met. | Unit testing, integration testing, end-to-end testing with simulated or actual data, User Acceptance Testing (UAT), performance testing, security testing. | HL7 Coordination Service Provider (Testers, Developers), Healthcare Organization (End-users, IT Staff) | Test Cases and Scripts, Test Results Reports, UAT Sign-off |
| Deployment and Go-Live | The process of deploying the validated interface into the production environment and commencing live data exchange. | Production environment setup, data migration (if applicable), final configuration, phased or full rollout, initial live monitoring. | HL7 Coordination Service Provider (Deployment Team), Healthcare Organization (IT Operations, Clinical Staff) | Live HL7 Interface, Go-Live Announcement |
| Monitoring and Maintenance | Ongoing observation of the interface's performance, identification of issues, and proactive maintenance to ensure continued functionality. | Real-time message monitoring, log analysis, performance tracking, regular system updates, backup and recovery procedures. | HL7 Coordination Service Provider (Operations Team, Support), Healthcare Organization (IT Operations) | Performance Reports, Incident Logs, Maintenance Schedule |
| Support and Optimization | Providing technical support for any issues that arise and continuously seeking ways to improve the interface's efficiency and effectiveness. | Troubleshooting and resolving interface errors, responding to support requests, periodic review of interface performance, implementing enhancements based on feedback and evolving needs. | HL7 Coordination Service Provider (Support Team, Consultants), Healthcare Organization (End-users, IT Staff) | Support Tickets and Resolutions, Optimization Recommendations, Updated Documentation |
HL7 Interface Coordination Service Workflow in Egypt
- Inquiry and Needs Assessment
- Feasibility Study and Requirements Gathering
- Solution Design and Proposal
- Contracting and Agreement
- Interface Development and Configuration
- Testing and Validation
- Deployment and Go-Live
- Monitoring and Maintenance
- Support and Optimization
Hl7 Interface Coordination Service Cost In Egypt
The cost of HL7 Interface Coordination Services in Egypt can vary significantly based on several factors. These services are crucial for ensuring seamless data exchange between different healthcare information systems, adhering to the HL7 standard. Understanding the pricing structure is essential for healthcare providers and IT departments looking to implement or optimize these interfaces. The overall cost is influenced by the complexity of the integration, the number of systems involved, the level of customization required, the vendor's expertise and reputation, and ongoing maintenance needs.
| Service Component | Estimated Price Range (EGP) | Notes |
|---|---|---|
| Initial Interface Design & Development (per interface) | 20,000 - 100,000+ | Highly dependent on complexity, systems involved, and customization. |
| Data Mapping & Transformation | 10,000 - 50,000+ | Varies with the degree of data normalization and custom rules. |
| System Integration & Configuration | 15,000 - 70,000+ | Involves setting up connections, protocols, and initial parameters. |
| Testing & Quality Assurance | 10,000 - 40,000+ | Crucial for ensuring accuracy and reliability. |
| Project Management | 5,000 - 25,000+ | Based on project duration and resource allocation. |
| Initial Training | 5,000 - 20,000 | For technical staff and key users. |
| Annual Support & Maintenance (Retainer) | 10,000 - 50,000+ | Often a percentage of the initial project cost, covering updates, troubleshooting, and monitoring. |
| Small-Scale Project (e.g., integrating 2 systems) | 50,000 - 150,000 | Includes design, development, testing, and initial support. |
| Medium-Scale Project (e.g., integrating 3-5 systems) | 150,000 - 400,000+ | More complex integrations, requiring advanced data handling. |
| Large-Scale / Enterprise-Level Project | 400,000 - 1,000,000+ | Extensive integrations across multiple departments and systems, often with significant customization. |
Key Pricing Factors for HL7 Interface Coordination Services in Egypt:
- Scope of Integration: The number and types of systems to be integrated (e.g., EHR, LIS, RIS, billing systems) directly impact complexity and cost. Integrating more systems or systems with less standardized data formats requires more effort.
- Data Volume and Throughput: The amount of data that needs to be transferred and the frequency of these transfers can affect pricing, especially for real-time or high-volume interfaces.
- Customization and Development: While HL7 provides a standard, specific implementations often require custom mapping, transformation logic, and development to ensure data integrity and compatibility between unique systems.
- Vendor Expertise and Reputation: Established vendors with a proven track record in HL7 integration in Egypt might command higher prices due to their expertise, reliability, and dedicated support.
- Implementation Complexity: This includes factors like the existing IT infrastructure, network capabilities, security requirements, and the age/compatibility of the systems being integrated.
- Testing and Validation: Thorough testing is critical for HL7 interfaces. The effort involved in unit testing, integration testing, and user acceptance testing will be factored into the cost.
- Ongoing Support and Maintenance: Post-implementation support, troubleshooting, updates, and system monitoring are often provided on a subscription or retainer basis.
- Project Management: Effective project management ensures timely and efficient delivery, and the associated costs are typically included.
- Training: Training for IT staff and end-users on how to manage and utilize the interfaces can be an additional cost.
Affordable Hl7 Interface Coordination Service Options
Navigating HL7 interface coordination can be a significant undertaking for healthcare organizations, especially those with budget constraints. Fortunately, there are various affordable service options and strategic approaches to manage this critical aspect of healthcare interoperability. This document outlines value bundles and cost-saving strategies to help organizations optimize their HL7 interface coordination without compromising essential functionality or compliance.
| Service Type | Description | Cost-Saving Potential | Key Considerations |
|---|---|---|---|
| Basic Interface Development & Testing Package | Includes development of standard HL7 v2 message types (e.g., ADT, ORU, ORM) and essential testing protocols for common EHR/LIS/RIS integrations. | Moderate. Reduces upfront development costs by bundling core services. | Best for organizations with clear, standard integration needs. May require additional support for complex scenarios. |
| Managed HL7 Interface Service (Tiered) | Outsourced management of your HL7 interfaces, including monitoring, troubleshooting, and routine updates. Offered in tiered packages based on volume and complexity. | High. Predictable monthly costs, reduced need for in-house specialists, economies of scale. | Requires trust in vendor's security and reliability. Evaluate Service Level Agreements (SLAs) carefully. |
| HL7 Interface Optimization & Audit Service | Review of existing interfaces to identify inefficiencies, security vulnerabilities, and potential cost-saving opportunities. May include performance tuning or decommissioning unused interfaces. | High. Identifies and rectifies issues that lead to ongoing operational costs or risks. | Requires access to existing interface configurations and data. Focuses on long-term efficiency. |
| HL7 Interface Engine Licensing (Subscription-Based) | Access to a robust HL7 interface engine with a subscription-based pricing model, often including basic support and updates. | Moderate to High. Lower upfront capital expenditure compared to perpetual licenses. Scalable as needs grow. | Consider the total cost of ownership over several years. Ensure the subscription includes necessary features and support levels. |
| Project-Based Interface Consulting (Fixed-Price) | Engagement with consultants for specific interface projects with a clearly defined scope and a fixed price, offering cost predictability. | Moderate. Good for well-defined, one-time integration needs. | Requires a very precise statement of work. Scope creep can lead to cost overruns if not managed. |
Understanding Value Bundles and Cost-Saving Strategies for HL7 Interface Coordination
- Value Bundles: These are pre-packaged service offerings designed to provide a comprehensive solution for specific HL7 interface needs. They often include a combination of setup, development, testing, and ongoing support, offering predictability in both functionality and cost.
- Cost-Saving Strategies: These are proactive measures organizations can take to reduce the overall expenditure associated with HL7 interface coordination, from initial implementation to long-term maintenance.
- Phased Implementation: Break down complex interface projects into smaller, manageable phases. This allows for incremental value delivery and spreads out costs, making it easier to budget.
- Leveraging Existing Infrastructure: Maximize the use of current IT systems and middleware where possible, rather than investing in entirely new solutions.
- Open-Source Solutions: Explore open-source HL7 interface engines and tools, which can significantly reduce licensing fees, though they may require more internal expertise for setup and maintenance.
- Standardization: Adhere to industry standards for HL7 message formats and protocols. This reduces the need for custom development and simplifies integration with other systems.
- Remote vs. On-site Support: Opt for remote support services when feasible. This is generally more cost-effective than on-site consultants for routine tasks and troubleshooting.
- Managed Services: Consider outsourcing interface management to a third-party provider. This can be cost-effective for organizations lacking in-house HL7 expertise and can offer economies of scale.
- Training and Knowledge Transfer: Invest in training internal staff to manage and maintain interfaces. This reduces reliance on external vendors for day-to-day operations.
- Vendor Negotiation: Thoroughly research and negotiate pricing with HL7 interface service providers. Bundle services and seek long-term contracts for potential discounts.
- API-First Approach: When possible, utilize modern APIs alongside or in place of traditional HL7 v2 interfaces, as API development and management can sometimes be more streamlined and cost-effective.
Verified Providers In Egypt
Ensuring access to high-quality healthcare is paramount, and in Egypt, identifying verified providers is crucial for peace of mind. Franance Health stands out as a premier organization, meticulously vetting and credentialing healthcare professionals and facilities across the nation. Their rigorous process ensures that patients receive care from trusted and competent individuals and institutions, setting a new standard for healthcare excellence in Egypt.
| Franance Health Credentialed Provider Benefit | Impact on Patient Experience |
|---|---|
| Verified Medical Qualifications | Assurance of competence and expertise, leading to better diagnostic accuracy and treatment. |
| Adherence to Ethical Standards | Patients can expect respectful, honest, and patient-centered care, free from exploitation. |
| Demonstrated Clinical Experience | Access to healthcare professionals who have a proven track record of successful patient outcomes. |
| Compliance with Safety Protocols | Reduced risk of medical errors and improved patient safety during procedures and treatments. |
| Commitment to Continuous Professional Development | Patients benefit from providers who stay updated with the latest medical advancements and techniques. |
Why Franance Health Credentials Represent the Best Choice:
- Rigorous Vetting Process: Franance Health employs a comprehensive and multi-layered vetting system that goes beyond basic qualifications. This includes verification of licenses, certifications, educational backgrounds, professional experience, and even background checks.
- Commitment to Quality Standards: Franance Health aligns its credentialing process with internationally recognized quality benchmarks and best practices in healthcare delivery. This ensures that accredited providers meet high standards of patient safety, clinical efficacy, and service excellence.
- Enhanced Patient Trust and Safety: By prominently displaying their credentials, Franance Health-verified providers instill confidence in patients. Knowing that a provider has undergone stringent scrutiny significantly reduces the risk of encountering unqualified or unethical practitioners, prioritizing patient well-being.
- Access to Specialized Expertise: The credentialing process often identifies and highlights providers with specialized skills and advanced training. This allows patients to more easily find the right specialist for their specific medical needs, leading to more effective treatment outcomes.
- Continuous Monitoring and Compliance: Franance Health's commitment doesn't end with initial credentialing. They often engage in ongoing monitoring and require providers to maintain their adherence to established standards and ethical guidelines, ensuring sustained quality.
- Streamlined Healthcare Navigation: For individuals seeking reliable healthcare in Egypt, Franance Health's verified provider directory simplifies the search. It acts as a trusted resource, eliminating guesswork and connecting patients directly with reputable healthcare options.
- Promoting Accountability and Professionalism: The credentialing framework fostered by Franance Health encourages a culture of accountability and professionalism among healthcare providers, elevating the overall standard of care available in Egypt.
Scope Of Work For Hl7 Interface Coordination Service
This Scope of Work (SOW) outlines the services to be provided for the coordination and implementation of HL7 (Health Level Seven) interfaces. The primary objective is to ensure seamless and standardized data exchange between disparate healthcare systems, facilitating improved patient care, operational efficiency, and compliance with healthcare data standards. This SOW details the technical deliverables, standard specifications, and associated activities required to achieve this objective.
| Activity | Description | Technical Deliverables | Standard Specifications |
|---|---|---|---|
| Project Planning & Discovery | Initial assessment of existing systems, data flows, and requirements. Identification of key data elements to be exchanged and the use cases. | Interface Requirements Document, Data Mapping Specification (initial draft), Project Plan | HL7 v2.x (or v3/FHIR as applicable), relevant Implementation Guides (e.g., HL7 CDA, Argonaut FHIR profiles) |
| Interface Design | Detailed design of each HL7 interface, including message structures, segments, fields, and trigger events. Definition of data transformation rules. | Interface Design Document, Data Transformation Rules, Message Flow Diagrams | HL7 v2.x Message Structure Table (MST), HL7 v3 RIM (if applicable), FHIR Resource Specifications, DICOM (if applicable for imaging) |
| Interface Development | Coding and configuration of HL7 interfaces using appropriate middleware, integration engines, or custom development. Implementation of error handling and logging mechanisms. | Developed HL7 Interface Modules, Configuration Files, Source Code (if custom), Unit Test Reports | HL7 v2.x Standard, specific version requirements (e.g., v2.5.1), FHIR R4 (or latest stable version), IHE profiles |
| Interface Testing & Validation | Conducting unit, integration, and user acceptance testing (UAT) to ensure interfaces function as designed and data is exchanged accurately. Validation against predefined test cases. | Test Plan, Test Cases, Test Scripts, Test Execution Reports, Validation Sign-off | HL7 v2.x Conformance, FHIR Conformance Resources, specific profiling requirements |
| Deployment & Go-Live Support | Deployment of tested interfaces into the production environment. Providing immediate post-go-live support to address any issues. | Deployment Plan, Production Interface Configuration, Go-Live Support Plan | Production environment configurations aligned with chosen standards |
| Documentation | Creation of comprehensive documentation for all developed interfaces, including technical specifications, user manuals, and troubleshooting guides. | Interface Technical Manuals, User Guides, Data Dictionary, Support Procedures | All relevant HL7 standard documentation and project-specific documentation standards |
| Ongoing Support & Maintenance | Providing regular maintenance, bug fixes, and updates for implemented HL7 interfaces. Monitoring interface performance and proactively addressing potential issues. | Service Level Agreement (SLA), Maintenance Logs, Incident Reports | Adherence to original and updated standard specifications |
Key Objectives
- Establish standardized HL7 message formats and protocols for all inter-system data exchange.
- Develop and implement robust HL7 interfaces to facilitate real-time or batch data transfer.
- Ensure data integrity, accuracy, and security throughout the interface lifecycle.
- Provide comprehensive testing and validation of all developed interfaces.
- Offer ongoing support and maintenance for implemented HL7 interfaces.
- Facilitate effective communication and collaboration between all stakeholders involved in the interface project.
Service Level Agreement For Hl7 Interface Coordination Service
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the HL7 Interface Coordination Service provided by [Your Company Name]. It defines the commitments made to ensure the reliable and efficient operation of HL7 interfaces for our clients.
| Service Component | Uptime Guarantee | Response Time (Critical Incidents) | Response Time (Non-Critical Incidents) | Notification Time (Incidents) |
|---|---|---|---|---|
| HL7 Message Routing & Processing | 99.9% (excluding Scheduled Maintenance) | 15 minutes | 1 hour | 30 minutes |
| Interface Monitoring & Alerting | 99.9% (excluding Scheduled Maintenance) | 10 minutes | 30 minutes | 15 minutes |
| Connection Status & Availability | 99.9% (excluding Scheduled Maintenance) | 20 minutes | 1 hour 30 minutes | 45 minutes |
| Data Validation & Transformation (Basic) | 99.8% (excluding Scheduled Maintenance) | 30 minutes | 2 hours | 1 hour |
Definitions
- HL7 Interface Coordination Service: The service responsible for managing, monitoring, and ensuring the proper functioning of interfaces transmitting health information using the Health Level Seven (HL7) standard.
- Downtime: Any period during which the HL7 Interface Coordination Service is unavailable or not functioning as intended, preventing the transmission or reception of HL7 messages.
- Response Time: The time taken from the initiation of a request or the occurrence of an event to the service's acknowledgment or resolution. For monitoring, this refers to the time it takes for the system to detect and report an issue.
- Scheduled Maintenance: Pre-announced periods during which the service may be unavailable for planned upgrades, patches, or system enhancements. Advance notice will be provided.
- Business Hours: [Specify your company's business hours, e.g., Monday to Friday, 9:00 AM to 5:00 PM, in the relevant time zone].
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