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Verified Service Provider in Djibouti
PACS Installation & Configuration Service in Djibouti
Engineering Excellence & Technical Support
PACS Installation & Configuration Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Robust PACS Deployment & Integration
Expert installation and configuration of Picture Archiving and Communication Systems (PACS) tailored to Djibouti's healthcare infrastructure. We ensure seamless integration with existing HIS/RIS and medical imaging modalities for efficient workflow and data accessibility.
Secure & Compliant Data Management
Implementing advanced security protocols and adhering to international data privacy regulations for your medical image archives. Our Djibouti-based service guarantees secure storage, access control, and disaster recovery for sensitive patient data.
Optimized Performance & Scalability
Fine-tuning PACS performance for optimal speed and reliability in Djibouti's environment. We provide scalable solutions that grow with your healthcare facility, ensuring long-term operational efficiency and cost-effectiveness.
What Is Pacs Installation & Configuration Service In Djibouti?
A Picture Archiving and Communication System (PACS) Installation & Configuration Service in Djibouti refers to the specialized technical expertise and processes required to deploy, set up, and optimize a PACS within healthcare facilities in the Republic of Djibouti. PACS is a medical imaging technology that stores, retrieves, manages, prints, and displays medical imaging data (like X-rays, CT scans, MRIs) from various modalities. The installation and configuration service ensures that the PACS infrastructure is integrated seamlessly with existing hospital IT systems, imaging equipment, and clinical workflows, while adhering to Djibouti's regulatory and operational requirements.
| Stakeholder Group | Need for PACS Installation & Configuration Service | Typical Use Cases |
|---|---|---|
| Hospitals & Clinics (Public & Private) | To digitize medical imaging operations, improve diagnostic turnaround times, facilitate remote consultations, enhance data storage and retrieval efficiency, and comply with evolving healthcare standards. Critical for modern diagnostic capabilities. | Centralized storage and retrieval of all medical images (X-ray, CT, MRI, Ultrasound). Digital radiology reporting and teleradiology. Image sharing for multidisciplinary team meetings. Long-term archiving of patient imaging history. |
| Diagnostic Imaging Centers | To manage high volumes of imaging studies, ensure efficient workflow for technicians and radiologists, and provide seamless image delivery to referring physicians. Essential for scaling operations. | Streamlined image acquisition and distribution. Integration with RIS (Radiology Information System). Efficient management of imaging protocols and patient queues. |
| Government Health Ministries & Agencies | For nationwide digital health initiatives, establishing centralized imaging repositories for public health monitoring, and ensuring standardized medical imaging practices across the country. | Developing national health data archives. Implementing public health imaging surveillance systems. Standardizing imaging data formats and accessibility. |
| New Healthcare Facility Developers | To build a modern, integrated diagnostic imaging infrastructure from the ground up, ensuring compliance with international standards and best practices for IT infrastructure. | Designing and implementing PACS as part of a new hospital's IT backbone. Integrating PACS with EMR/EHR systems from project inception. Ensuring future-proof infrastructure. |
| Existing Facilities Undergoing Digital Transformation | To upgrade from analog or older digital systems to a modern PACS, improving efficiency, reducing physical storage needs, and enabling advanced diagnostic features. | Replacing film-based or older PACS systems. Migrating legacy image archives. Integrating PACS with existing EMRs or RIS. |
Service Components
- System Design & Architecture: Designing a PACS infrastructure tailored to the specific needs of the healthcare institution, considering data volume, network bandwidth, storage requirements, and future scalability. This includes defining server specifications, storage solutions (local, network-attached, cloud), and network topology.
- Hardware & Software Installation: Procuring, installing, and configuring the necessary server hardware, storage devices, workstations, and the PACS software itself. This involves setting up operating systems, databases, and application servers.
- Network Integration: Configuring network protocols (TCP/IP, DICOM) to ensure reliable communication between imaging modalities, PACS servers, and viewing workstations. This may involve establishing secure VPN connections if remote access is required or integrating with existing hospital Local Area Networks (LANs) and Wide Area Networks (WANs).
- Modality Integration & DICOM Conformance: Connecting and configuring various imaging modalities (e.g., X-ray machines, CT scanners, MRI machines) to send images to the PACS. This critically involves ensuring DICOM (Digital Imaging and Communications in Medicine) conformance for seamless data exchange and interoperability.
- User Interface & Workflow Configuration: Customizing the PACS user interface to align with clinical workflows, setting up user roles and permissions, and configuring image display parameters, worklists, and reporting tools.
- Data Migration & Archiving Strategy: Planning and executing the migration of existing medical image data from older systems or physical archives into the new PACS. Establishing appropriate archiving policies and retention schedules.
- Security Implementation: Configuring robust security measures to protect sensitive patient data, including access controls, encryption, audit trails, and compliance with relevant data privacy regulations.
- Testing & Validation: Conducting comprehensive testing to verify system functionality, data integrity, performance, and interoperability with all connected devices and systems. This includes user acceptance testing (UAT).
- Training & Documentation: Providing training to IT staff, radiologists, technicians, and other end-users on system operation, maintenance, and troubleshooting. Delivering comprehensive technical documentation.
- Post-Installation Support & Optimization: Offering ongoing technical support, system monitoring, performance tuning, and periodic updates or patches to ensure optimal PACS operation.
Who Needs Pacs Installation & Configuration Service In Djibouti?
While the adoption of advanced medical imaging technology is growing globally, Djibouti, like many developing nations, presents a unique landscape for healthcare infrastructure. Implementing and optimizing Picture Archiving and Communication Systems (PACS) is crucial for modernizing diagnostic capabilities and improving patient care. The need for professional PACS installation and configuration services in Djibouti is driven by the desire to leverage digital imaging effectively, overcome limitations of traditional film-based systems, and integrate with evolving healthcare IT ecosystems. This ensures efficient storage, retrieval, and sharing of medical images, ultimately leading to faster and more accurate diagnoses, reduced costs associated with physical film management, and enhanced collaboration among healthcare professionals.
| Department | Key Needs & Benefits of PACS Installation & Configuration | Specific PACS Use Cases |
|---|---|---|
| Radiology Department | Efficient image storage, retrieval, and distribution; improved radiologist workflow; reduced reliance on physical film; enhanced reporting capabilities. | Archiving X-rays, CT scans, MRIs, Ultrasounds; digital image viewing and manipulation; integration with RIS (Radiology Information System). |
| Cardiology Department | Management of echocardiograms, cardiac CTs, and MRIs; improved analysis of cardiac function; remote consultation capabilities. | Storing and reviewing stress tests, angiograms, cardiac MRIs; integration with ECG and other cardiac monitoring systems. |
| Neurology Department | Handling of brain CTs, MRIs, and other neurological imaging; advanced visualization for stroke and other neurological conditions. | Archiving and reviewing MRIs for tumors, strokes, and degenerative diseases; 3D reconstruction of brain structures. |
| Oncology Department | Tracking treatment progress through serial imaging; facilitating multidisciplinary tumor board discussions. | Comparing current scans with previous ones to monitor tumor size and response to treatment; sharing images for collaborative treatment planning. |
| Emergency Department (ED) | Rapid access to critical imaging for trauma and acute conditions; immediate consultation with radiologists. | Quick retrieval of trauma CTs, chest X-rays, and other urgent studies; facilitating faster decision-making in critical care. |
| IT Department (Healthcare Facility) | System integration, data security, network management, vendor liaison, ongoing maintenance and support. | Ensuring seamless integration with existing hospital information systems (HIS) and EMRs; managing data backups and disaster recovery; user training and technical support. |
| Administration/Management | Cost reduction through efficient workflows; improved patient throughput; enhanced data analytics for operational efficiency; compliance with imaging standards. | Monitoring imaging volumes and turnaround times; identifying areas for operational improvement; ensuring regulatory compliance for medical imaging. |
Target Customers & Departments for PACS Installation & Configuration Services in Djibouti
- Hospitals (Public & Private): As the primary providers of comprehensive medical services, hospitals are the most significant beneficiaries. They require robust PACS to manage the high volume of imaging studies generated daily.
- Diagnostic Imaging Centers: Dedicated centers focused on radiology, cardiology, and other imaging modalities will benefit from streamlined workflows and improved image management.
- Specialized Clinics (e.g., Cardiology, Neurology, Oncology): Clinics with specific imaging needs can utilize PACS to manage and analyze specialized imaging data efficiently.
- Government Health Ministries & Public Health Institutions: To oversee and standardize imaging practices across the nation, improve data accessibility for public health initiatives, and facilitate telemedicine efforts.
- Military Healthcare Facilities: For secure and efficient management of imaging data related to military personnel's health.
- Non-Governmental Organizations (NGOs) involved in healthcare: Especially those focusing on improving healthcare infrastructure and services in remote or underserved areas.
Pacs Installation & Configuration Service Process In Djibouti
The PACS Installation & Configuration Service Process in Djibouti outlines the structured workflow from a client's initial inquiry to the successful deployment and configuration of a Picture Archiving and Communication System (PACS). This process ensures a comprehensive and efficient implementation, tailored to the specific needs of healthcare facilities in Djibouti.
| Phase | Key Activities | Deliverables | Responsible Party |
|---|---|---|---|
| Inquiry & Initial Consultation | Client expresses interest, initial discussions on needs. | Understanding of client's general requirements. | Client, Service Provider |
| Needs Assessment & Site Survey | Detailed requirement gathering, site inspection. | Detailed needs assessment report, site survey findings. | Service Provider |
| Proposal & Quotation Generation | Develop customized solution, cost estimation. | Formal proposal, detailed quotation. | Service Provider |
| Contract Negotiation & Agreement | Discuss and agree on terms and conditions. | Signed contract, Service Level Agreement (SLA). | Client, Service Provider |
| System Design & Architecture | Plan network, server placement, integration points. | System design document, network topology diagrams. | Service Provider |
| Procurement & Logistics | Order and arrange delivery of hardware and software. | Procured equipment, delivery schedule. | Service Provider |
| Installation & Hardware Setup | Physical installation of servers, workstations. | Installed and connected hardware. | Service Provider (On-site Technicians) |
| Software Installation & Configuration | Install PACS software, configure settings. | Configured PACS software, user accounts. | Service Provider (On-site/Remote Technicians) |
| Integration & Testing | Connect to modalities, test data flow. | Integrated system, successful test reports. | Service Provider |
| User Training | Train end-users on system functionalities. | Trained staff, training materials. | Service Provider (Trainer) |
| Go-Live & Post-Installation Support | System launch, initial troubleshooting. | Operational PACS system, immediate support. | Service Provider (On-site Support Team) |
| Ongoing Maintenance & Support | Regular updates, technical assistance. | System updates, maintenance logs, support ticket resolution. | Service Provider (Support Team) |
| Performance Monitoring & Optimization | Track system performance, suggest improvements. | Performance reports, optimization recommendations. | Service Provider |
PACS Installation & Configuration Service Workflow in Djibouti
- Inquiry & Initial Consultation: The process begins when a healthcare facility in Djibouti expresses interest in a PACS. This involves an initial contact, typically via phone, email, or a website form.
- Needs Assessment & Site Survey: A thorough understanding of the client's requirements is crucial. This phase involves detailed discussions about their current imaging workflow, desired functionalities, existing IT infrastructure, and any specific challenges. A site survey may be conducted to assess the physical space, network capabilities, and power requirements.
- Proposal & Quotation Generation: Based on the needs assessment and site survey, a customized proposal is developed. This document outlines the recommended PACS solution, hardware (servers, workstations, storage), software licenses, installation scope, training plan, and a detailed cost quotation.
- Contract Negotiation & Agreement: Once the proposal is reviewed and accepted, contract negotiations take place. This includes finalizing terms, conditions, payment schedules, and service level agreements (SLAs). A formal contract is then signed by both parties.
- System Design & Architecture: With the contract in place, a detailed system design and architecture is created. This involves mapping out the PACS server placement, network configuration, integration points with existing modalities (e.g., X-ray, CT, MRI), and defining data storage strategies.
- Procurement & Logistics: All necessary hardware and software components are procured from reputable vendors. Logistics are managed to ensure timely delivery of equipment to the facility in Djibouti.
- Installation & Hardware Setup: The technical team travels to Djibouti to perform the physical installation of servers, workstations, and other hardware. This includes rack mounting, cabling, and power connections.
- Software Installation & Configuration: The PACS software is installed on the servers and workstations. This phase involves configuring databases, user access controls, DICOM routing rules, integration with imaging modalities, and setting up any specialized modules (e.g., RIS integration, reporting tools).
- Integration & Testing: The PACS is integrated with existing imaging modalities and any other relevant hospital information systems (HIS/RIS). Comprehensive testing is conducted to ensure seamless data flow, image retrieval, and system functionality.
- User Training: Dedicated training sessions are provided to radiologists, technologists, and administrative staff. This training covers system operation, image viewing, reporting, archiving, and troubleshooting.
- Go-Live & Post-Installation Support: The PACS system is officially launched (Go-Live). The implementation team provides immediate on-site support during the initial period to address any emerging issues and ensure a smooth transition.
- Ongoing Maintenance & Support: Post-installation, a comprehensive maintenance and support plan is activated. This includes regular software updates, hardware checks, remote monitoring, and access to technical support for ongoing operational assistance.
- Performance Monitoring & Optimization: The PACS performance is continuously monitored. Recommendations for optimization are provided to ensure efficient operation and maximize the return on investment for the healthcare facility.
Pacs Installation & Configuration Service Cost In Djibouti
The cost of installing and configuring a Picture Archiving and Communication System (PACS) in Djibouti can vary significantly based on several key factors. These factors influence the overall project scope, the complexity of the implementation, and the level of customization required. Understanding these elements is crucial for budgeting and securing accurate quotes from service providers operating in Djibouti.
| Service Component | Estimated Cost Range (DJF) |
|---|---|
| Basic PACS Installation & Configuration (Small Clinic/Department) | 1,500,000 - 4,000,000 |
| Standard PACS Installation & Configuration (Medium Hospital) | 4,000,000 - 10,000,000 |
| Advanced PACS Installation & Configuration (Large Hospital/Multi-site) | 10,000,000 - 25,000,000+ |
| Software Licensing (Annual/Perpetual) | 200,000 - 2,000,000+ per year (or one-time purchase) |
| Hardware (Servers, Workstations, Network) | 1,000,000 - 5,000,000+ |
| Integration Services (HIS/EHR) | 500,000 - 2,000,000+ |
| Data Migration (Per TB) | 50,000 - 200,000+ |
| Training & Support (Annual Contract) | 300,000 - 1,500,000+ |
Key Pricing Factors for PACS Installation & Configuration in Djibouti
- System Size and Complexity: The number of medical imaging modalities (X-ray, CT, MRI, Ultrasound, etc.) to be integrated, the volume of imaging studies to be stored and retrieved, and the need for advanced functionalities like 3D rendering or AI-powered analysis will directly impact costs. Larger and more complex installations require more robust hardware, software licenses, and extensive configuration time.
- Hardware and Infrastructure Requirements: This includes the cost of servers for image storage (PACS server, archive server), workstations for radiologists and referring physicians, network infrastructure upgrades (bandwidth, switches), and potentially new diagnostic imaging equipment if existing ones are not PACS-compatible. Djibouti's existing IT infrastructure maturity will play a role here.
- Software Licensing: PACS software comes with licensing fees, which can be perpetual or subscription-based. The cost depends on the vendor, the chosen features, the number of users, and the capacity of the system. Enterprise-level solutions with advanced features will naturally be more expensive.
- Integration Services: Integrating the PACS with existing hospital information systems (HIS), electronic health records (EHR), and modalities is a critical and often complex part of the installation. The effort required for data mapping, API development, and testing will influence the cost.
- Customization and Workflow Optimization: While some PACS solutions offer standard workflows, many healthcare facilities require customization to align with their specific clinical practices and operational needs. This bespoke configuration, including report templates, user roles, and access controls, adds to the service cost.
- Data Migration: If there is a need to migrate existing imaging data from legacy systems to the new PACS, this process can be time-consuming and resource-intensive, thereby increasing the overall project cost.
- Training and Support: Comprehensive training for IT staff, radiologists, technicians, and other end-users is essential for successful PACS adoption. Post-installation support and maintenance agreements also contribute to the total cost of ownership.
- Vendor and Service Provider Reputation: Established PACS vendors and experienced local or international IT service providers often command higher prices due to their expertise, reliability, and proven track record. The availability of local support in Djibouti can also impact pricing.
- Project Timeline and Urgency: Expedited installation and configuration projects may incur premium charges from service providers.
- Geographical Location within Djibouti: While less significant than other factors, logistical considerations for on-site work in remote areas of Djibouti might slightly influence travel and accommodation costs for the installation team.
Affordable Pacs Installation & Configuration Service Options
Implementing a Picture Archiving and Communication System (PACS) is a crucial step for any healthcare facility looking to digitize medical imaging. However, the cost of installation and configuration can be a barrier. This service aims to provide affordable PACS solutions, offering flexible value bundles and cost-saving strategies to make this essential technology accessible to a wider range of organizations. We understand that budget constraints are a primary concern, and our approach is designed to deliver a robust and compliant PACS without compromising on quality or functionality.
| Value Bundle Name | Included Services | Ideal For | Estimated Cost Range |
|---|---|---|---|
| Basic PACS Essentials | Core PACS server installation, basic image storage configuration, initial user setup, DICOM connectivity for 1 modality, 1-day onsite training. | Small clinics, imaging centers with limited modalities, or facilities just beginning their PACS journey. | $3,000 - $7,000 |
| Standard PACS Integration | Includes Basic Essentials plus: configuration for up to 3 modalities, integration with a single EMR/EHR system, advanced user role configuration, 2-day onsite training, 3 months remote support. | Medium-sized practices, outpatient clinics, facilities requiring EMR integration. | $7,000 - $15,000 |
| Advanced PACS Enterprise | Includes Standard Integration plus: unlimited modality connections, advanced data archiving and retrieval strategies, redundant storage options, integration with multiple EMR/EHR systems, network optimization, 3-day onsite training, 1 year remote support. | Hospitals, multi-site imaging networks, facilities with high imaging volumes and complex IT environments. | $15,000 - $30,000+ |
| Custom PACS Solutions | Bespoke packages designed to meet unique requirements, including specialized integrations, custom reporting, or specific hardware recommendations. Priced based on project scope. | Organizations with highly specialized needs or unique infrastructure. | Quote-based |
Key Features of Our Affordable PACS Installation & Configuration Services:
- Scalable solutions tailored to your facility's size and imaging volume.
- Expert installation and configuration by certified PACS professionals.
- Integration with existing EMR/EHR systems for seamless workflow.
- Comprehensive training for your staff on system usage and management.
- Ongoing technical support and maintenance options.
- Adherence to all relevant healthcare IT regulations (e.g., HIPAA, DICOM standards).
Verified Providers In Djibouti
Ensuring access to reliable healthcare is paramount. In Djibouti, identifying 'Verified Providers' is crucial for individuals and organizations seeking quality medical services. This document will explore what constitutes a verified provider, with a specific focus on Franance Health credentials, and explain why these credentials position them as the best choice for healthcare in Djibouti.
| Credential Type | Description | Significance for Patients | Franance Health's Standing |
|---|---|---|---|
| Ministry of Health Licensing | Official authorization from the Djiboutian Ministry of Health to operate as a healthcare facility or practice as a medical professional. | Guarantees legal operation and adherence to national health regulations. | Franance Health facilities and practitioners are fully licensed by the Ministry of Health, demonstrating their legal and operational compliance. |
| International Accreditation (e.g., JCI) | Accreditation from globally recognized bodies that set high standards for quality and patient safety (e.g., Joint Commission International). | Indicates adherence to world-class medical practices and stringent quality control. | While specific JCI accreditation may vary by facility, Franance Health actively pursues and often meets international benchmarks for quality and safety in its operations and services. |
| Professional Board Certifications | Certifications held by individual medical practitioners in their specific specialties, awarded by reputable national or international boards. | Confirms advanced expertise and specialized knowledge in a particular area of medicine. | Franance Health employs physicians and specialists who hold recognized board certifications, ensuring high-level expertise in various medical fields. |
| Partnerships with Reputable Insurers | Agreements with local and international health insurance providers to offer services to their members. | Facilitates seamless access to care for insured individuals and signifies financial and operational stability. | Franance Health is a preferred provider for many leading local and international insurance companies, a testament to their quality of service and trustworthiness. |
| Commitment to Continuous Medical Education (CME) | A dedication by medical staff to ongoing learning and training to stay abreast of the latest medical advancements and techniques. | Ensures patients receive care based on the most current medical knowledge and practices. | Franance Health actively supports and encourages its medical team to participate in Continuous Medical Education, ensuring up-to-date and advanced patient care. |
What Makes a Healthcare Provider 'Verified' in Djibouti?
- Official Licensing and Accreditation: Djibouti's Ministry of Health, or equivalent regulatory bodies, grants licenses to healthcare facilities and professionals. Verified providers have undergone rigorous checks and possess current, valid licenses.
- Professional Certifications and Specializations: Medical professionals must hold recognized certifications for their respective fields. This includes board certifications, postgraduate degrees, and ongoing professional development.
- Reputation and Patient Feedback: A strong track record of positive patient experiences, adherence to ethical practices, and a commitment to patient safety are hallmarks of verified providers.
- Compliance with International Standards: Many verified providers align their practices with international healthcare standards, ensuring a high level of care and safety protocols.
- Insurance Network Affiliations: Being part of recognized insurance networks often signifies a level of trust and compliance with financial and operational standards.
Scope Of Work For Pacs Installation & Configuration Service
This Scope of Work (SOW) outlines the services to be provided for the successful installation and configuration of the Picture Archiving and Communication System (PACS). The objective is to deliver a fully functional and integrated PACS solution that meets the defined technical specifications and operational requirements of the client. This SOW details the technical deliverables and adheres to standard specifications for PACS implementation.
| Deliverable Category | Specific Deliverable | Standard Specifications & Notes |
|---|---|---|
| Documentation | Project Plan | Detailed timeline, resource allocation, risk assessment, communication plan. |
| Documentation | System Architecture Design Document | Includes PACS server configuration, storage strategy, network topology, database design. |
| Hardware | PACS Server(s) | Meeting or exceeding minimum hardware requirements as per PACS vendor specifications. Includes CPU, RAM, Storage (RAID configuration), Network Interface Cards (NICs). |
| Hardware | Storage System(s) | Sufficient capacity and performance for current and projected image storage. Compliance with DICOM storage standards. Redundancy and backup solutions included. |
| Hardware | Network Infrastructure | Switches, routers, cabling to support high-bandwidth image transfer. Quality of Service (QoS) configuration for DICOM traffic. |
| Software | PACS Server Software Installation | Latest stable version of PACS application, database, and web server. Compliance with operating system requirements. |
| Software | PACS Core Configuration | DICOM configuration (AE Titles, Ports, IP Addresses, Transfer Syntaxes), HL7 integration parameters, user authentication, security settings, audit logging. |
| Integration | Modality Connectivity (CT, MRI, X-Ray, Ultrasound, etc.) | Configuration of DICOM send/receive services for all connected imaging modalities. Verification of image routing and compatibility. |
| Integration | RIS/HIS Integration | Configuration of HL7 interfaces for patient demographics, study orders, and results. Real-time data synchronization. |
| Integration | Workstation Configuration | Installation and configuration of PACS viewing software on diagnostic and clinical workstations. Network connectivity and access control. |
| Training | Administrator Training | Comprehensive training on PACS system administration, troubleshooting, and maintenance. |
| Training | User Training | Training for radiologists, technicians, and other end-users on system operation, image viewing, and workflow. |
| Validation | System Testing & Validation Report | Verification of all system functionalities, performance benchmarks, and integration points. User Acceptance Testing (UAT) sign-off. |
| Documentation | System Administration Manual | Detailed guide for system administrators covering installation, configuration, maintenance, and troubleshooting. |
| Documentation | User Manual | Guide for end-users on how to effectively use the PACS system. |
| Support | Post-Implementation Support Plan | Definition of warranty period, service level agreements (SLAs), and escalation procedures for issue resolution. |
Project Phases and Activities
- Phase 1: Planning & Design
- Phase 2: Hardware Installation & Network Configuration
- Phase 3: Software Installation & PACS Core Configuration
- Phase 4: Integration with Modalities & RIS/HIS
- Phase 5: User Training & System Validation
- Phase 6: Go-Live & Post-Implementation Support
Service Level Agreement For Pacs Installation & Configuration Service
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the Picture Archiving and Communication System (PACS) Installation & Configuration Service provided by [Your Company Name]. This SLA is effective from [Start Date] to [End Date].
| Service Level | Response Time Target (during Service Hours) | Uptime Guarantee | Resolution Time Target (Critical Incidents) |
|---|---|---|---|
| Critical Incident<br>(System unavailability, inability to acquire images, inability to retrieve images) | 1 Hour | 99.9% Uptime | 4 Business Hours |
| Major Incident<br>(Significant performance degradation, partial unavailability of core functionalities) | 2 Business Hours | 99.5% Uptime | 8 Business Hours |
| Minor Incident<br>(Non-critical issues, configuration errors affecting individual users or non-essential features) | 4 Business Hours | N/A (focus on resolution, not guaranteed uptime for minor issues) | 2 Business Days |
| Service Request<br>(New user creation, minor configuration changes, system queries) | 8 Business Hours | N/A | N/A (handled as part of standard service request fulfillment) |
Definitions
- PACS: Picture Archiving and Communication System.
- Installation: The process of setting up the PACS software and hardware on designated servers and workstations.
- Configuration: The process of customizing the PACS system to meet specific institutional requirements, including user roles, workflow integration, modality connections, and storage management.
- Service Hours: [Specify Business Hours, e.g., Monday - Friday, 9:00 AM - 5:00 PM Local Time, excluding public holidays].
- Incident: Any event that causes or may cause an interruption to, or a reduction in, the quality of the PACS service.
- Downtime: A period during which the PACS service is unavailable or unusable.
- Resolution Time: The time taken from the official reporting of an Incident to the restoration of the PACS service to an acceptable working state.
- Response Time: The time taken from the official reporting of an Incident to the initial engagement by a support technician.
In-Depth Guidance
Frequently Asked Questions
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