Verified Service Provider in Djibouti
HL7 Interface Coordination Service in Djibouti
Engineering Excellence & Technical Support
HL7 Interface Coordination Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Seamless Data Exchange
Our HL7 Interface Coordination Service in Djibouti establishes robust, secure connections between diverse healthcare systems, ensuring real-time, accurate data flow for improved patient care coordination and operational efficiency.
Interoperability & Compliance
We specialize in configuring and managing HL7 interfaces that adhere to international and Djibouti-specific healthcare data standards, guaranteeing interoperability and compliance for seamless integration of existing and future applications.
Proactive Monitoring & Optimization
Leveraging advanced monitoring tools, our service proactively identifies and resolves interface issues, optimizing data throughput and minimizing downtime to ensure the continuous availability of critical health information within Djibouti's healthcare ecosystem.
What Is Hl7 Interface Coordination Service In Djibouti?
HL7 Interface Coordination Service in Djibouti refers to the operational framework and technical expertise dedicated to managing, optimizing, and ensuring the interoperability of Health Level Seven (HL7) messages within Djibouti's healthcare information ecosystem. This service acts as a central point of control and support for the exchange of clinical and administrative data between disparate healthcare systems, facilitating seamless communication and data flow among providers, laboratories, pharmacies, and public health authorities. It is crucial for enabling a connected and efficient healthcare infrastructure, supporting patient care continuity, public health surveillance, and administrative reporting.
| Stakeholder/Entity | Need for HL7 Interface Coordination Service | Typical Use Cases |
|---|---|---|
| Public Hospitals and Clinics | To exchange patient demographic, clinical, and treatment data with other healthcare facilities, laboratories, and national health registries. | Patient admission, transfer, and discharge (ADT) messaging; sending laboratory orders and receiving results; sharing radiology reports; e-prescribing. |
| Private Healthcare Providers (Clinics, Hospitals) | To integrate their internal systems with national health information networks for referrals, reporting, and data sharing. | Referral notifications; sharing patient histories with specialists; submitting aggregated data for public health reporting. |
| Diagnostic Laboratories | To receive orders from various healthcare providers and send back test results in a standardized format. | Receiving lab orders from EHRs; sending completed test results back to the ordering physician's system; automated alerts for critical values. |
| Pharmacies | To process electronic prescriptions and communicate dispensing information to relevant parties. | Receiving electronic prescriptions from physicians; confirming prescription fulfillment; communicating drug inventory data. |
| Ministry of Public Health (MoPH) and Health Authorities | To collect aggregated data for public health surveillance, disease management, policy development, and national health reporting. | Aggregated disease incidence reporting; monitoring vaccination campaigns; tracking public health emergencies; managing national health registries. |
| Health Information Exchange (HIE) Providers | To facilitate the secure and standardized exchange of health information across different organizations and systems. | Onboarding new participants to the HIE; managing message routing and transformation within the HIE; ensuring compliance with HIE policies. |
| Healthcare IT Vendors and System Integrators | To ensure their systems are interoperable with Djibouti's healthcare infrastructure through compliant HL7 interfaces. | Developing and deploying EHR/LIS/PACS systems that conform to Djibouti's HL7 standards; providing integration services. |
| Researchers and Epidemiologists | To access de-identified or anonymized health data for research and public health analysis. | Data extraction for epidemiological studies; analyzing disease trends; evaluating healthcare interventions. |
Key Aspects of HL7 Interface Coordination Service in Djibouti
- Interface Management: Oversight of the configuration, deployment, and ongoing maintenance of HL7 interfaces connecting various healthcare applications (e.g., Electronic Health Records (EHRs), Laboratory Information Systems (LIS), Picture Archiving and Communication Systems (PACS)).
- Message Validation and Transformation: Ensuring that HL7 messages adhere to defined standards (e.g., HL7 v2.x, FHIR) and transforming messages between different versions or formats as required by interoperating systems.
- Error Handling and Monitoring: Establishing robust mechanisms for detecting, logging, and resolving interface errors, and providing real-time monitoring of message traffic to ensure data integrity and availability.
- Security and Compliance: Implementing security protocols for data transmission (e.g., encryption, authentication) and ensuring compliance with national health data privacy regulations and international standards.
- Workflow Integration: Analyzing and designing HL7 message flows to support specific clinical and administrative workflows, such as patient registration, order entry, results reporting, and billing.
- Technical Support and Troubleshooting: Providing expert technical assistance to resolve interface-related issues, including connectivity problems, message parsing errors, and data discrepancies.
- System Integration Strategy: Developing and implementing strategies for integrating new healthcare systems or upgrading existing ones, ensuring seamless HL7 communication.
- Data Governance and Quality Assurance: Contributing to data governance policies by ensuring the accurate and consistent interpretation of HL7 messages, and implementing quality assurance checks.
- Training and Documentation: Providing training to IT staff and end-users on HL7 interface operations and maintaining comprehensive documentation of interface configurations and processes.
Who Needs Hl7 Interface Coordination Service In Djibouti?
HL7 Interface Coordination Service plays a crucial role in modern healthcare information exchange. In Djibouti, the adoption of electronic health records (EHRs) and the need for seamless interoperability between different healthcare systems are growing. This service ensures that data can be accurately and efficiently transmitted between various healthcare providers, laboratories, pharmacies, and government health agencies. Without proper coordination, vital patient information can be siloed, leading to fragmented care, medical errors, and inefficient administrative processes. The service focuses on standardizing data formats (like HL7 v2, FHIR), managing message routing, ensuring data security, and resolving interoperability challenges, which are becoming increasingly important for Djiboutian healthcare institutions aiming for improved patient outcomes and operational efficiency.
| Customer Type | Relevant Departments | Key Needs & Benefits |
|---|---|---|
| Hospitals (Public and Private) | Admissions, Emergency Department, Inpatient Wards, Outpatient Clinics, Laboratory, Pharmacy, Radiology, Medical Records, IT Department | Facilitate seamless patient registration, transfer of clinical notes, ordering of lab tests and imaging, prescription fulfillment, and efficient retrieval of patient history. Reduces manual data entry errors and improves care coordination. |
| Clinics and Health Centers | General Practice, Specialized Clinics, Nursing Stations, Pharmacy, Administration, IT Department | Enable sharing of patient summaries, referrals to specialists, and prescription information. Crucial for primary care providers to access a broader patient health record and for remote health centers to connect with larger facilities. |
| Laboratories | Specimen Processing, Result Reporting, Quality Control, IT Department | Automate the transmission of laboratory test orders from healthcare providers and the reporting of results back to patient records. Enhances turnaround times and reduces transcription errors. |
| Pharmacies | Dispensing, Inventory Management, Patient Counseling, IT Department | Receive electronic prescriptions from physicians, verify medication history, and manage drug inventory. Improves prescription accuracy and patient safety by flagging potential drug interactions. |
| Ministry of Health and Public Health Agencies | Health Information Systems, Public Health Surveillance, Disease Registry, Health Planning, IT Department | Aggregate patient data for public health reporting, disease surveillance, and policy making. Supports national health initiatives and enables better understanding of health trends within Djibouti. |
| Insurance Providers (if applicable) | Claims Processing, Patient Eligibility, Fraud Detection, IT Department | Streamline the submission and processing of medical claims by receiving structured clinical and billing data. Improves efficiency and accuracy in financial transactions. |
| Medical Research Institutions | Data Collection, Clinical Trials, Data Analysis, IT Department | Facilitate secure and standardized collection of anonymized patient data for research purposes. Enables more robust and efficient analysis of health trends and treatment outcomes. |
Target Customers and Departments Requiring HL7 Interface Coordination Service in Djibouti
- Hospitals (Public and Private)
- Clinics and Health Centers
- Laboratories
- Pharmacies
- Ministry of Health and Public Health Agencies
- Insurance Providers (if applicable)
- Medical Research Institutions
Hl7 Interface Coordination Service Process In Djibouti
This document outlines the workflow for the HL7 Interface Coordination Service Process in Djibouti, from the initial inquiry to the successful execution of HL7 interface integration. This process ensures that healthcare organizations in Djibouti can seamlessly exchange health information using HL7 standards, fostering interoperability and improving patient care.
| Phase | Stage | Description | Key Activities | Responsible Parties | Deliverables/Outcomes |
|---|---|---|---|---|---|
| 1: Inquiry and Initial Consultation | Initial Contact | The healthcare organization or vendor expresses interest in establishing an HL7 interface. | Submission of inquiry form or initial contact via designated channels. Preliminary discussion to understand the organization's needs and objectives. | Client Organization, HL7 Interface Coordination Service Provider (ICP) | Acknowledged inquiry, confirmation of service availability, preliminary understanding of project scope. |
| 1: Inquiry and Initial Consultation | Needs Assessment & Feasibility Study | Understanding the specific data exchange requirements and assessing the technical feasibility. | Detailed discussions on current systems, data types to be exchanged, existing infrastructure, and potential challenges. Initial feasibility assessment of HL7 compliance and integration. | Client Organization, ICP | Feasibility report, high-level project overview, initial identification of HL7 message types. |
| 2: Requirements Gathering and Analysis | Detailed Data Mapping | Precisely defining how data elements from source systems will map to HL7 standards. | Collaborative workshops to identify all data fields, their definitions, data types, and the corresponding HL7 segments, fields, and components. Documentation of mapping rules. | Client Organization (IT, Clinical Staff), ICP | Data Mapping Document, HL7 Message Specification Document. |
| 2: Requirements Gathering and Analysis | Workflow Analysis | Understanding the end-to-end clinical and administrative workflows that involve data exchange. | Mapping existing and desired workflows to determine the sequence and triggers for HL7 message generation and reception. Identification of integration points. | Client Organization (Clinical, Administrative), ICP | Workflow Diagrams, Integration Point Analysis. |
| 3: Interface Design and Development | Interface Specification | Documenting the technical specifications of the HL7 interface. | Formalizing the chosen HL7 version, message types, trigger events, communication protocols (e.g., TCP/IP, MLLP, HTTP), security measures, and error handling mechanisms. | ICP | HL7 Interface Specification Document. |
| 3: Interface Design and Development | Interface Development | Building the HL7 interface based on the approved specifications. | Configuration or custom development of HL7 interfaces using chosen middleware or direct integration methods. Development of message transformation logic. | ICP (Developers) | Developed HL7 Interface Engine/Software. |
| 4: Testing and Validation | Unit Testing | Testing individual components of the developed interface. | Testing message parsing, segmentation, encoding, and decoding for specific HL7 message types. Verification of data mapping accuracy. | ICP | Unit Test Results, Defect Log. |
| 4: Testing and Validation | Integration Testing | Testing the interface in conjunction with connected systems. | Simulating data exchange between the source and target systems. Validating message flow, timeliness, and data integrity. Testing of error handling scenarios. | Client Organization (IT, Clinical Staff), ICP | Integration Test Plan, Integration Test Results, Sign-off on integration testing. |
| 4: Testing and Validation | User Acceptance Testing (UAT) | End-users validate the interface meets their operational needs. | Clinical and administrative staff performing real-world scenarios using the integrated systems. Feedback collection and issue resolution. | Client Organization (End-Users) | UAT Test Scripts, UAT Sign-off. |
| 5: Deployment and Go-Live | Production Deployment | Implementing the tested interface into the live production environment. | Installation and configuration of the interface in the production environment. Final data migration or synchronization if required. Activation of the interface. | ICP, Client Organization (IT) | Live HL7 Interface. |
| 5: Deployment and Go-Live | Go-Live Support | Providing immediate support during the initial period after deployment. | Close monitoring of the interface's performance in the production environment. Rapid response to any critical issues. | ICP, Client Organization (IT) | Stable and functional live interface. |
| 6: Post-Implementation Support and Maintenance | Ongoing Monitoring | Continuously observing the interface's performance and health. | Regular checks for message throughput, error rates, system availability, and security vulnerabilities. Performance tuning. | ICP | Performance Reports, System Health Status. |
| 6: Post-Implementation Support and Maintenance | Issue Resolution & Updates | Addressing any issues that arise and implementing necessary updates. | Troubleshooting and resolving any interface errors. Applying software updates, patches, or modifications as needed. Handling changes in HL7 standards or system requirements. | ICP, Client Organization (IT) | Resolved Issues, Updated Interface Software, Change Logs. |
| 6: Post-Implementation Support and Maintenance | Training & Documentation | Ensuring the client organization has the necessary knowledge to manage and utilize the interface. | Providing ongoing training to client IT staff. Maintaining and updating technical documentation for the interface. | ICP | Trained Staff, Updated Documentation. |
HL7 Interface Coordination Service Process Workflow in Djibouti
- Phase 1: Inquiry and Initial Consultation
- Phase 2: Requirements Gathering and Analysis
- Phase 3: Interface Design and Development
- Phase 4: Testing and Validation
- Phase 5: Deployment and Go-Live
- Phase 6: Post-Implementation Support and Maintenance
Hl7 Interface Coordination Service Cost In Djibouti
The cost of HL7 interface coordination services in Djibouti is influenced by several key factors, leading to a variable pricing structure. These services are crucial for enabling seamless data exchange between disparate healthcare systems, a growing necessity as Djibouti's healthcare sector modernizes. Understanding these pricing factors is essential for healthcare providers and organizations seeking to implement or upgrade their health information exchange capabilities.
| Service Component | Estimated Price Range (DJF) | Notes |
|---|---|---|
| Initial Setup & Configuration (per interface) | 150,000 - 750,000 | Depends on complexity, data mapping, and system compatibility. Can be higher for complex HL7 V2.x or initial FHIR implementation. |
| Custom Development (per hour/module) | 8,000 - 25,000 | For specific data transformations, custom validation rules, or unique workflow integrations. |
| Integration Testing & Validation (per phase) | 100,000 - 400,000 | Covers unit testing, system integration testing, and UAT support. More comprehensive testing leads to higher costs. |
| Monthly/Annual Support & Maintenance | 50,000 - 200,000+ | Includes monitoring, bug fixes, minor updates, and technical support. Higher tiers of support and SLAs will increase this cost. |
| HL7 Interface Engine Licensing (if applicable) | Variable (often annual) | Costs vary significantly based on the chosen engine and its feature set. Some providers may bundle this into their service fee. |
| Project Management | Included in overall project cost or 10-15% of total project value | Ensures smooth execution and timely delivery. |
| Consultation & Needs Assessment | 20,000 - 100,000 | Initial phase to understand requirements and propose solutions. |
Key Pricing Factors for HL7 Interface Coordination Services in Djibouti
- {"title":"Project Complexity and Scope","description":"The number of systems to be integrated, the type of data being exchanged (e.g., patient demographics, lab results, billing information), and the complexity of the HL7 message structures (e.g., V2.x, FHIR) significantly impact cost. More complex integrations with custom mapping and validation requirements will naturally be more expensive."}
- {"title":"Data Volume and Throughput","description":"The sheer volume of data that needs to be processed and the required real-time or batch processing capabilities play a role. Higher data volumes and the need for high throughput may necessitate more robust infrastructure and advanced configurations."}
- {"title":"Integration Strategy and Approach","description":"Whether a point-to-point integration, an Enterprise Service Bus (ESB), or a dedicated Health Information Exchange (HIE) platform is employed will affect costs. ESBs and HIEs often involve higher upfront investment but can be more scalable and cost-effective for multiple integrations in the long run."}
- {"title":"Vendor Expertise and Reputation","description":"The experience, expertise, and reputation of the HL7 interface coordination service provider are crucial. Established vendors with a proven track record and specialized knowledge in healthcare IT integration may command higher rates."}
- {"title":"Customization and Development Needs","description":"If the standard HL7 message formats require significant customization, or if custom development is needed for specific functionalities, this will increase the overall cost. This includes any custom data transformations or business logic implementation."}
- {"title":"Testing and Validation Requirements","description":"Thorough testing and validation of interfaces are critical for ensuring data accuracy and system reliability. The extent and rigor of testing, including user acceptance testing (UAT), will contribute to the project's overall cost."}
- {"title":"Ongoing Support and Maintenance","description":"The cost often includes an initial setup fee and then recurring costs for ongoing technical support, maintenance, system monitoring, and potential future updates or modifications. Service Level Agreements (SLAs) for support will also influence pricing."}
- {"title":"Regulatory Compliance","description":"While Djibouti may not have the same stringent data privacy regulations as some Western countries, ensuring adherence to any local healthcare data management guidelines and best practices adds to the complexity and thus the cost."}
- {"title":"Infrastructure and Technology Stack","description":"The existing IT infrastructure of the healthcare facility and the choice of technology stack for the interface coordination (e.g., on-premise servers vs. cloud-based solutions) can influence implementation costs."}
Affordable Hl7 Interface Coordination Service Options
Navigating the complexities of HL7 interface coordination can be a significant undertaking for healthcare organizations, often involving substantial costs. Fortunately, various affordable service options and strategic approaches can help manage these expenses. This guide explores value bundles and cost-saving strategies for HL7 interface coordination services.
| Service Model | Description | Cost-Saving Strategies | Value Bundle Examples |
|---|---|---|---|
| Managed Services | Outsourced management and monitoring of all HL7 interfaces. Vendor handles setup, maintenance, troubleshooting, and upgrades. | Subscription-based pricing (predictable costs), reduced internal IT burden, proactive issue resolution minimizing downtime. | Basic Monitoring & Alerting: Real-time alerts for interface failures. Standard Support: 9/5 phone and email support. Interface Health Checks: Quarterly review of interface performance. |
| On-Demand Support | Access to HL7 experts for specific projects, troubleshooting, or consulting on an as-needed basis. | Pay-per-incident or hourly rates, ideal for organizations with in-house expertise but occasional external support needs. | Project-Based Consultation: Expert advice for interface design and implementation. Ad-hoc Troubleshooting: Resolution of specific interface errors. Performance Optimization: Review and tuning of existing interfaces. |
| Hybrid Models | A combination of managed services for core interfaces and on-demand support for specialized or less critical interfaces. | Optimized resource allocation, leveraging internal team for routine tasks and external experts for complex challenges. | Core Interface Management: Full management of critical patient demographic and order interfaces. On-Demand Specialty Support: Access to specialists for niche interfaces (e.g., lab, radiology). |
| Platform-Based Solutions | Utilizing a comprehensive integration engine or platform with built-in HL7 capabilities and often associated support services. | Reduced licensing costs compared to custom development, streamlined interface development, vendor-provided training. | Standard Interface Templates: Pre-built connectors for common EHR/HIS systems. API Management: Tools to facilitate data exchange via APIs. Community Support Forums: Peer-to-peer assistance and knowledge sharing. |
Key Considerations for Affordable HL7 Interface Coordination
- Understanding HL7 Interface Needs: Clearly defining the scope, number of interfaces, data types, and expected transaction volume is crucial for accurate pricing and service selection.
- Service Level Agreements (SLAs): Carefully review SLAs to ensure they align with your organization's uptime and support requirements without unnecessary premium features.
- Scalability and Flexibility: Opt for services that can scale with your needs, allowing you to pay for what you use and avoid over-provisioning.
- Vendor Reputation and Expertise: Research vendors with proven track records in healthcare interoperability and positive client testimonials.
- Security and Compliance: Ensure chosen services meet all relevant security and HIPAA compliance standards.
Verified Providers In Djibouti
In Djibouti, ensuring you are engaging with verified healthcare providers is paramount for receiving quality and trustworthy medical services. Franance Health stands out as a leading entity in this regard. Their rigorous credentialing process and commitment to upholding the highest standards in healthcare mean that providers affiliated with Franance Health are not just practitioners, but trusted professionals. This dedication to verification offers patients peace of mind, knowing they are receiving care from individuals who have met stringent requirements for expertise, licensing, and ethical conduct. Choosing Franance Health-affiliated providers is a choice for safety, reliability, and superior healthcare outcomes in Djibouti.
| Provider Category | Franance Health Verification Focus | Benefits for Patients |
|---|---|---|
| General Practitioners | Medical license, primary care qualifications, malpractice insurance. | Accurate diagnosis, effective treatment plans for common ailments. |
| Specialist Doctors (e.g., Cardiologists, Pediatricians) | Specialty board certification, advanced training, surgical privileges (if applicable). | Expert diagnosis and management of complex conditions, specialized care. |
| Nurses and Allied Health Professionals | Nursing license, relevant certifications, scope of practice compliance. | Competent patient care, support services, medication administration. |
| Diagnostic Laboratories | Accreditation from recognized bodies, quality control measures, qualified technicians. | Reliable and accurate test results for diagnosis and monitoring. |
| Imaging Centers (X-ray, Ultrasound, MRI) | Certified technicians, equipment maintenance protocols, radiologist qualifications. | Clear and accurate diagnostic imaging for effective treatment planning. |
Why Franance Health Credentials Matter in Djibouti
- Rigorous Verification Process: Franance Health employs a comprehensive vetting system to ensure all affiliated providers meet strict criteria.
- Professional Competence: Credentials confirm that providers possess the necessary education, training, and experience for their respective specialties.
- Licensing and Regulation: Verification ensures providers are legally licensed and compliant with Djibouti's healthcare regulations.
- Ethical Standards: Franance Health often includes checks for adherence to ethical medical practices and patient care principles.
- Patient Safety and Trust: Choosing verified providers significantly reduces risks and builds confidence in the healthcare received.
- Access to Quality Care: Affiliation with Franance Health often signifies a commitment to delivering high-quality medical services.
Scope Of Work For Hl7 Interface Coordination Service
This Scope of Work (SOW) outlines the services for HL7 Interface Coordination. The objective is to ensure seamless and standardized data exchange between disparate healthcare systems using HL7 v2.x and FHIR standards. The services will encompass design, development, testing, and ongoing support of HL7 interfaces, focusing on technical deliverables and adherence to established standard specifications.
| Technical Deliverable | Description | Standard Specification |
|---|---|---|
| HL7 Interface Design Document | Detailed documentation of interface requirements, message flow, data elements, and transformation rules. | HL7 v2.x Implementation Guide (IG) or FHIR Implementation Guide (IG), project-specific mapping documents. |
| HL7 Interface Code/Configuration | The actual developed interface logic, scripts, or configuration files within the middleware or interface engine. | HL7 v2.x standard messages (e.g., ADT, ORM, ORU), FHIR resources (e.g., Patient, Observation, Encounter), and relevant profiling standards. |
| Data Mapping Specifications | Clear documentation of how data fields from source systems map to target system fields, including any transformations. | HL7 v2.x segment/field definitions, FHIR resource attributes, and custom mapping logic. |
| Test Cases & Scripts | Documented test scenarios, steps, and expected results for validating interface functionality and data accuracy. | HL7 v2.x message validation tools, FHIR validator, custom test scripts. |
| Interface Monitoring Dashboards/Reports | Visualizations and reports showing interface status, message throughput, error rates, and latency. | Industry best practices for system monitoring and alerting. |
| Operational Runbook | Step-by-step procedures for managing, troubleshooting, and maintaining the interfaces post-deployment. | Standard IT operational procedures, troubleshooting guides. |
| Training Materials | Documentation and presentations for training IT staff on interface functionality and management. | N/A |
Key Activities and Responsibilities
- HL7 Interface Design & Specification: Define interface requirements, message structures, and data mapping strategies.
- HL7 Interface Development: Develop and configure interfaces to meet defined specifications, including message parsing, transformation, and routing.
- Standard Adherence & Validation: Ensure all interfaces comply with HL7 v2.x and FHIR standards and relevant profiles.
- Testing & Quality Assurance: Conduct unit, integration, and user acceptance testing to validate interface functionality and data integrity.
- Deployment & Go-Live Support: Plan and execute interface deployment, providing on-site or remote support during go-live.
- Monitoring & Troubleshooting: Implement monitoring tools and processes to proactively identify and resolve interface issues.
- Documentation: Create and maintain comprehensive documentation for all developed interfaces, including design specifications, mapping documents, and operational procedures.
- Training & Knowledge Transfer: Provide training to internal IT staff on interface management and troubleshooting.
Service Level Agreement For Hl7 Interface Coordination Service
This Service Level Agreement (SLA) outlines the performance and availability commitments for the HL7 Interface Coordination Service. It defines the expected response times for various service requests and the guaranteed uptime of the service. This SLA is integral to the overall service contract between [Your Company Name/Provider] and [Client Company Name].
| Service Metric | Target (Within Business Hours) | Target (Outside Business Hours) | Uptime Guarantee | Exclusions |
|---|---|---|---|---|
| Message Ingestion & Routing: Time to acknowledge receipt and initiate routing of an HL7 message. | 10 seconds | 30 seconds | 99.9% | Scheduled maintenance, force majeure events, client-side network issues. |
| Message Transformation (Standard): Time to transform a message based on pre-defined mapping rules. | 20 seconds | 45 seconds | 99.9% | Scheduled maintenance, force majeure events, complex transformation logic, client-side network issues. |
| Interface Status Inquiry: Response time for queries about the status of specific interfaces or message queues. | 5 seconds | 15 seconds | 99.9% | Scheduled maintenance, force majeure events, database load, client-side network issues. |
| Error Notification Delivery: Time from error detection to notification delivery to the designated contact. | 5 minutes | 10 minutes | 99.9% | Scheduled maintenance, force majeure events, email/notification system failures, client-side network issues. |
| Scheduled Maintenance Window: Permitted weekly downtime for planned maintenance. | 2 hours (e.g., Saturday 2:00 AM - 4:00 AM [Client's Time Zone]) | Advance notification of at least 5 business days required. Specific timing to be mutually agreed upon. |
Key Definitions
- HL7 Interface Coordination Service: The platform and associated processes responsible for receiving, routing, validating, and transforming HL7 messages between disparate healthcare systems.
- Uptime: The percentage of time the HL7 Interface Coordination Service is operational and accessible to perform its intended functions, excluding scheduled maintenance windows.
- Response Time: The duration from when a request is initiated by a client system or user to when a meaningful response is received from the HL7 Interface Coordination Service.
- Scheduled Maintenance: Planned downtime for system upgrades, patches, or other necessary maintenance, communicated to the client in advance.
- Incident: Any event that causes a disruption or degradation of the HL7 Interface Coordination Service's performance or availability.
- Critical Incident: An incident that renders the HL7 Interface Coordination Service completely unavailable or significantly impairs its core functionality, impacting a large number of users or critical workflows.
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