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Radiology Room Refurbishment & Fit-Out Service in Djibouti
Engineering Excellence & Technical Support
Radiology Room Refurbishment & Fit-Out Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Advanced Imaging Modality Integration
Expert installation and calibration of cutting-edge radiology equipment, ensuring seamless integration with existing infrastructure and adherence to manufacturer specifications for optimal diagnostic performance in Djibouti's developing healthcare landscape.
Radiation Shielding & Safety Compliance
Implementation of state-of-the-art radiation shielding solutions and rigorous safety protocols to meet international standards, safeguarding both patients and medical personnel within the refurbished radiology suites in Djibouti.
Optimized Workflow & Ergonomic Design
Strategic layout planning and fit-out focusing on efficient patient throughput, ergonomic workstation design for technologists, and ambient lighting optimization to enhance comfort and reduce diagnostic error in the specialized medical environment of Djibouti.
What Is Radiology Room Refurbishment & Fit-out Service In Djibouti?
Radiology Room Refurbishment & Fit-Out Service in Djibouti refers to the comprehensive process of upgrading, renovating, and equipping existing or newly constructed spaces within healthcare facilities to meet the stringent requirements of modern diagnostic imaging departments. This service encompasses a multi-disciplinary approach, integrating architectural modifications, specialized infrastructure installation, and the precise placement of medical equipment to ensure optimal functionality, safety, and diagnostic efficacy. It is a critical undertaking for healthcare providers seeking to enhance their imaging capabilities, comply with regulatory standards, and improve patient care delivery.
| Who Needs the Service? | Typical Use Cases |
|---|---|
| Hospitals (Public and Private) | Establishing new radiology departments. Upgrading existing radiology suites to accommodate advanced imaging technologies. Expanding imaging capacity to meet growing patient demand. Replacing outdated or malfunctioning equipment requiring infrastructure adjustments. Ensuring compliance with evolving healthcare regulations and safety standards. |
| Diagnostic Imaging Centers & Clinics | Setting up specialized imaging facilities (e.g., dedicated MRI centers). Modernizing outdated imaging rooms. Integrating new diagnostic modalities. Improving patient throughput and diagnostic accuracy. |
| Specialized Medical Facilities (e.g., Oncology Centers, Cardiology Clinics) | Installing specific imaging equipment (e.g., PET-CT, angiography suites) requiring bespoke fit-out. Integrating imaging services within other medical disciplines. |
| Government Health Ministries & Public Health Initiatives | Developing or upgrading radiology services in underserved regions. Implementing national imaging standards and protocols. |
| Veterinary Hospitals (with advanced imaging capabilities) | Equipping veterinary radiology suites with specialized imaging technologies. |
Key Components of Radiology Room Refurbishment & Fit-Out:
- Architectural Design & Planning: Conceptualization and detailed design of the radiology suite, considering workflow optimization, patient and staff safety, infection control, and spatial requirements for equipment and personnel.
- Structural Modifications: Alterations to walls, floors, and ceilings to accommodate shielding, specialized flooring, or structural load-bearing requirements for heavy imaging equipment.
- Radiation Shielding: Installation of lead lining or other approved shielding materials in walls, doors, and windows to protect staff and patients from ionizing radiation.
- HVAC & Environmental Control: Implementation of specialized ventilation systems to manage heat generated by imaging equipment, maintain precise temperature and humidity levels for equipment longevity and patient comfort, and ensure negative pressure for infection control where necessary.
- Electrical Infrastructure: Design and installation of robust and redundant power supply systems, dedicated circuits for imaging modalities, uninterruptible power supplies (UPS), and appropriate grounding to prevent electromagnetic interference (EMI) and ensure equipment reliability.
- Plumbing & Waste Management: Installation of water lines for contrast media preparation, imaging processing equipment, and specialized drainage systems for medical waste.
- Data Cabling & IT Integration: Deployment of high-speed, secure network infrastructure to support Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and telemedicine platforms.
- Lighting Design: Installation of appropriate lighting, including general illumination, task lighting, and emergency lighting, compliant with diagnostic imaging standards and comfort requirements.
- Flooring & Wall Finishes: Application of specialized, durable, and easily cleanable materials that are resistant to chemicals and wear, and that contribute to acoustic management and infection control.
- Equipment Installation & Calibration: Precise placement, mounting, and comprehensive calibration of diagnostic imaging equipment such as X-ray machines, CT scanners, MRI scanners, ultrasound units, and mammography systems.
- Safety Systems: Integration of emergency power, fire suppression, and access control systems to ensure a safe operating environment.
- Acoustic Treatment: Implementation of soundproofing measures to minimize noise from imaging equipment and ensure a calm environment for patients, particularly for MRI suites.
- Aesthetic Finishes & Ergonomics: Consideration of interior design elements to create a patient-friendly and staff-efficient environment, including ergonomic considerations for workstations.
Who Needs Radiology Room Refurbishment & Fit-out Service In Djibouti?
A comprehensive radiology room refurbishment and fit-out service is essential for a range of healthcare facilities and organizations operating in Djibouti. This specialized service addresses the unique needs of modern diagnostic imaging, ensuring that radiology departments are equipped with state-of-the-art infrastructure, optimized workflow, and a safe, efficient environment for both patients and medical professionals. The demand for such services stems from the continuous advancements in medical imaging technology, the need to comply with stringent safety and quality standards, and the desire to enhance the patient experience.
| Target Customer/Department | Specific Needs & Reasons for Refurbishment/Fit-Out |
|---|---|
| Hospitals (Public & Private) | Upgrading outdated equipment and infrastructure to accommodate new technologies (e.g., MRI, CT scanners, digital radiography). Improving patient flow and comfort. Ensuring compliance with radiation safety regulations. Expanding capacity to meet growing demand. Creating specialized imaging suites (e.g., interventional radiology). Renovating existing spaces to optimize layout and functionality. |
| Specialty Clinics (e.g., Cardiology, Oncology, Neurology) | Integrating advanced imaging modalities specific to their specialty. Designing dedicated spaces for procedures and consultations. Ensuring seamless integration with existing clinic IT systems. Enhancing patient privacy and accessibility. |
| Diagnostic Imaging Centers | Modernizing facilities to offer a wider range of imaging services. Improving turnaround times and report generation efficiency. Creating a comfortable and professional patient environment. Staying competitive with technological advancements. |
| Military Medical Facilities | Establishing or upgrading imaging capabilities for deployed forces or base hospitals. Ensuring robust and reliable equipment in potentially remote or challenging environments. Adhering to specific military healthcare standards and protocols. |
| NGOs with Medical Missions | Setting up temporary or semi-permanent imaging facilities in underserved areas. Ensuring equipment is durable, mobile (if necessary), and easy to maintain. Adapting spaces to local resources and conditions. |
| Research Institutions | Creating specialized imaging labs for advanced research (e.g., functional MRI, PET-CT). Ensuring precise environmental controls for sensitive equipment. Integrating with data acquisition and analysis systems. |
| Government Health Ministries | Overseeing and funding the modernization of public healthcare infrastructure. Standardizing radiology services across public hospitals. Ensuring equitable access to advanced diagnostic imaging. |
Who Needs Radiology Room Refurbishment & Fit-Out Service in Djibouti?
- Hospitals (Public and Private)
- Specialty Clinics
- Diagnostic Imaging Centers
- Military Medical Facilities
- Non-Governmental Organizations (NGOs) with Medical Missions
- Research Institutions with Imaging Capabilities
- Government Health Ministries (for upgrades to public facilities)
Radiology Room Refurbishment & Fit-out Service Process In Djibouti
This document outlines the comprehensive workflow for our Radiology Room Refurbishment & Fit-Out Service in Djibouti, guiding clients from their initial inquiry to the successful completion and handover of the project. Our process is designed for clarity, efficiency, and to ensure all client requirements are met with the highest standards of quality and compliance.
| Phase | Key Activities | Deliverables | Estimated Duration (Djibouti Context) |
|---|---|---|---|
| Inquiry & Initial Consultation | Client contact, information gathering, preliminary discussion. | Understanding of client needs, initial scope definition. | 1-3 Business Days |
| Proposal & Design Development | Site survey, needs analysis, conceptual design, material selection, detailed proposal. | Approved design, detailed proposal & quotation, contract draft. | 1-3 Weeks |
| Planning & Pre-Execution | Contract signing, permitting, procurement, detailed project planning, site mobilization. | Signed contract, permits, procured materials, detailed schedule. | 2-6 Weeks (dependent on Djiboutian permit processes) |
| Execution & Construction | Demolition, structural work, installations (services, shielding, finishes), equipment integration. | Completed construction, installed infrastructure, fitted-out room. | 4-12 Weeks (highly variable based on project complexity) |
| Testing, Commissioning & Handover | System testing, radiation safety testing, calibration, client walkthrough, training. | Commissioned facility, tested systems, staff training, project documentation. | 1-2 Weeks |
| Post-Handover Support | Warranty period, ongoing support. | Client satisfaction, operational readiness. | As per warranty agreement |
Radiology Room Refurbishment & Fit-Out Service Process in Djibouti
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- {"steps":["Site Survey & Detailed Assessment: A thorough on-site survey is conducted in Djibouti to assess the existing space, structural integrity, electrical, plumbing, and HVAC systems, as well as radiation shielding requirements.","Needs Analysis & Equipment Integration: We work closely with the client to understand their current and future imaging equipment needs, ensuring the design accommodates specific equipment dimensions, power requirements, and data connectivity.","Conceptual Design & Layout: Based on the site survey and needs analysis, our design team develops conceptual layouts and preliminary 3D visualizations of the refurbished radiology room, optimizing workflow and patient comfort.","Material & Finish Selection: We present a range of appropriate, durable, and hygienic materials and finishes suitable for a medical environment, considering local availability and Djibouti's climate.","Detailed Proposal & Quotation: A comprehensive proposal is submitted, detailing the scope of work, design specifications, materials, timeline, cost breakdown, and any necessary permits or regulatory approvals required in Djibouti.","Client Review & Approval: The client reviews the proposal and design. Feedback is incorporated, and revisions are made until full client approval is obtained."],"title":"Phase 2: Proposal & Design Development"}
- {"steps":["Contract Finalization & Signing: Upon agreement on the proposal, a formal contract is drafted and signed by both parties, outlining the terms and conditions.","Permitting & Approvals: We manage the process of obtaining all necessary building permits, health and safety clearances, and any specific regulatory approvals from Djibouti authorities.","Procurement & Logistics: Equipment, materials, and specialized components are procured and scheduled for delivery to Djibouti, taking into account import regulations and lead times.","Detailed Project Planning: A detailed project schedule is developed, including milestones, critical path analysis, and resource allocation. This plan is communicated to the client.","Site Preparation & Mobilization: The project site in Djibouti is prepared for construction, and our team and necessary equipment are mobilized."],"title":"Phase 3: Planning & Pre-Execution"}
- {"steps":["Demolition & Structural Modifications (if required): Existing structures are safely dismantled, and any necessary structural modifications are performed according to the approved design.","Installation of Services: Electrical, plumbing, HVAC, and data network infrastructure are installed and tested.","Radiation Shielding Installation: If applicable, specialized radiation shielding materials (e.g., lead lining) are installed with utmost precision to meet safety standards.","Wall & Ceiling Finishes: Walls, ceilings, and floors are finished with appropriate medical-grade materials, ensuring seamlessness and ease of cleaning.","Door & Window Installation: Specialized doors and windows, designed for radiology environments (e.g., interlocked doors for shielding), are installed.","Lighting & Fixture Installation: Medical-grade lighting and other necessary fixtures are installed.","Equipment Mounting & Integration: Imaging equipment is carefully installed, calibrated, and integrated into the room's infrastructure.","Regular Site Inspections & Quality Control: Throughout the construction phase, rigorous quality control checks and site inspections are conducted by our project managers and relevant specialists."],"title":"Phase 4: Execution & Construction"}
- {"steps":["System Testing & Commissioning: All installed systems (electrical, HVAC, IT, etc.) are thoroughly tested and commissioned to ensure optimal performance and compliance.","Radiation Safety Testing: Independent radiation safety surveys and compliance testing are conducted by accredited bodies to ensure all shielding meets international and local standards.","Equipment Calibration & Functionality Check: Imaging equipment is calibrated, and its full functionality is tested in conjunction with the new room infrastructure.","Client Walkthrough & Inspection: The client is invited for a comprehensive walkthrough and inspection of the completed facility.","Defect Rectification: Any minor issues or defects identified during the walkthrough are promptly addressed and rectified.","Training & Documentation: Training is provided to the client's staff on the operation of new systems and any specific features of the refurbished room. Comprehensive documentation, including warranties and operational manuals, is handed over.","Final Handover & Project Closure: Upon client satisfaction and final sign-off, the project is officially handed over, marking its closure."],"title":"Phase 5: Testing, Commissioning & Handover"}
- {"steps":["Warranty Period: We offer a warranty period for our workmanship and installed components.","Ongoing Support: Assistance and support are available for any operational queries or minor adjustments required."],"title":"Phase 6: Post-Handover Support"}
Radiology Room Refurbishment & Fit-out Service Cost In Djibouti
Refurbishing and fitting out a radiology room in Djibouti involves a complex interplay of factors that significantly influence the final cost. These can range from the extent of the renovation, the specialized equipment required, and the choice of materials to labor costs, regulatory compliance, and the contractor's expertise. Understanding these variables is crucial for accurate budgeting. The process typically includes structural modifications, installation of radiation shielding, specialized electrical and plumbing work, ventilation systems, and the integration of advanced imaging equipment. Local market conditions, import duties on specialized materials and equipment, and the availability of skilled labor all contribute to the overall price. For a comprehensive understanding, it's essential to obtain detailed quotes from reputable contractors in Djibouti.
| Service Component | Estimated Cost Range (DJF) |
|---|---|
| Basic Renovation (paint, flooring, minimal electrical) | 2,000,000 - 5,000,000 |
| Moderate Renovation (including basic shielding, plumbing, and HVAC adjustments) | 5,000,000 - 15,000,000 |
| Extensive Refurbishment (complete structural changes, advanced shielding, full HVAC, specialized electrical) | 15,000,000 - 50,000,000+ |
| Radiation Shielding Installation (per square meter) | 50,000 - 150,000 |
| Specialized Electrical/Plumbing Installation (per room) | 1,000,000 - 3,000,000 |
| HVAC System Installation/Upgrade | 1,500,000 - 5,000,000 |
| Basic Imaging Equipment (e.g., basic X-ray unit - excluding equipment cost) | 3,000,000 - 8,000,000 |
| Integration and Testing of Equipment | 1,000,000 - 4,000,000 |
| Project Management and Consultancy Fees | 5% - 15% of total project cost |
Key Pricing Factors for Radiology Room Refurbishment & Fit-Out in Djibouti
- Scope of Renovation (Minor upgrades vs. complete gut and rebuild)
- Size and Layout of the Room
- Radiation Shielding Requirements (Lead lining, etc.)
- Type and Quantity of Radiology Equipment (X-ray, CT, MRI, Ultrasound)
- Electrical and Plumbing Upgrades (Specialized power, water, drainage)
- Ventilation and HVAC Systems (Air quality, temperature control)
- Flooring, Wall, and Ceiling Finishes (Durable, easy to clean)
- Lighting Requirements (General and task lighting)
- Security Features (Access control)
- Architectural and Design Fees
- Permits and Regulatory Compliance
- Labor Costs (Skilled trades, project management)
- Material Sourcing and Import Duties
- Contractor's Overhead and Profit Margin
- Contingency Fund (for unforeseen issues)
Affordable Radiology Room Refurbishment & Fit-out Service Options
Our Affordable Radiology Room Refurbishment & Fit-Out Service offers a comprehensive solution for upgrading your medical imaging facilities without breaking the bank. We understand the critical need for functional, safe, and compliant radiology spaces, and our service is designed to deliver exceptional value through strategic planning, smart material selection, and efficient project management. We focus on providing cost-effective options through our carefully curated value bundles and by implementing proven cost-saving strategies throughout the refurbishment and fit-out process. Whether you're looking for a minor update or a complete overhaul, our team is dedicated to delivering a high-quality, budget-friendly outcome.
| Value Bundle Name | Included Services | Ideal For | Estimated Cost Range (Indicative) | Cost-Saving Focus |
|---|---|---|---|---|
| Essential Refresh | Repainting, Flooring Upgrade, Minor Lighting Adjustments, Basic Equipment Relocation | Facilities needing a quick, budget-friendly aesthetic and functional boost. | £5,000 - £15,000 | Focus on readily available, durable materials and efficient labor scheduling. |
| Standard Upgrade | Includes Essential Refresh plus new cabinetry, updated electrical points, minor lead lining checks, and installation of standard imaging accessories. | Rooms requiring updated functionality and improved workflow without major structural changes. | £15,000 - £35,000 | Bulk purchasing of standard cabinetry and accessories, streamlined installation processes. |
| Comprehensive Fit-Out | Full room redesign, structural modifications (if needed), advanced lead shielding installation/upgrade, specialized lighting, integrated IT infrastructure, and full equipment installation support. | New installations, major renovations, or facilities requiring specialized imaging capabilities. | £35,000 - £70,000+ | Strategic sourcing of lead-shielding materials, modular construction elements, optimized workflow for complex installations. |
| Custom Solution | Tailored to specific client needs, combining elements from other bundles or introducing bespoke features. | Unique facility requirements or specialized imaging modalities. | Varies based on scope | Client-driven material choices, phased implementation to manage cash flow. |
Key Service Offerings & Value Proposition
- Comprehensive Refurbishment: From minor cosmetic updates to complete room redesign and reconstruction.
- Expert Fit-Out Services: Installation of all necessary medical equipment, cabinetry, and infrastructure.
- Regulatory Compliance: Ensuring adherence to all health and safety standards and imaging-specific regulations.
- Project Management: End-to-end oversight for seamless and timely project completion.
- Budget Optimization: Focus on cost-effectiveness without compromising quality or safety.
- Value Bundles: Pre-defined packages offering integrated services for maximum value.
- Cost-Saving Strategies: Proven methods to reduce expenditure while maintaining high standards.
Verified Providers In Djibouti
When seeking healthcare in Djibouti, it's paramount to prioritize providers with verified credentials. Franance Health stands out as a leading choice due to its stringent vetting process and commitment to upholding the highest standards of medical practice. This ensures patients receive competent, ethical, and safe care. Understanding why Franance Health's credentials matter is key to making an informed decision about your health.
| Credential Type | Verification Process | Implication for Patient |
|---|---|---|
| Medical Licenses | Confirmed with Djiboutian Ministry of Health and international licensing bodies where applicable. | Confirms legal authorization to practice medicine and adherence to regulatory standards. |
| Specialty Board Certifications | Verified with recognized national and international medical boards. | Indicates advanced training, expertise, and demonstrated proficiency in a specific medical field. |
| Educational Degrees (MD, DO, PhD, etc.) | Confirmed with issuing institutions and official transcripts. | Ensures foundational medical knowledge and academic rigor. |
| Residency/Fellowship Completions | Verified with training institutions. | Demonstrates supervised practical training and hands-on experience in a clinical setting. |
| Continuing Medical Education (CME) | Documentation and proof of participation in accredited CME programs are reviewed. | Guarantees that providers stay current with the latest medical advancements and research. |
| Professional Memberships | Membership in reputable medical associations is checked. | Suggests a commitment to professional development and engagement within the medical community. |
Why Franance Health Credentials Matter:
- Rigorous Verification: Franance Health meticulously verifies the qualifications, licenses, and certifications of all its affiliated healthcare professionals. This process goes beyond basic checks, often including peer reviews and confirmation of continuous professional development.
- Commitment to Excellence: The credentials held by Franance Health providers signify a dedication to ongoing learning and adherence to best practices in their respective fields. This translates to up-to-date knowledge and advanced treatment methodologies.
- Patient Safety and Trust: Verified credentials offer a tangible assurance of a provider's competence, reducing the risk of medical errors and building patient confidence. You can trust that you are in capable hands.
- Ethical Practice: Franance Health's selection process emphasizes ethical conduct and a patient-centered approach. Verified providers are committed to acting in the best interest of their patients.
- Access to Specialized Care: By partnering with credentialed specialists, Franance Health ensures that patients in Djibouti have access to a wide range of expert medical services, from general practice to specialized treatments.
Scope Of Work For Radiology Room Refurbishment & Fit-out Service
This Scope of Work (SOW) outlines the requirements for the refurbishment and fit-out of a radiology room. It details the necessary services, technical deliverables, and standard specifications to ensure a functional, safe, and compliant environment for radiological imaging.
| Deliverable | Description | Standard Specification / Requirement | Acceptance Criteria |
|---|---|---|---|
| Existing Room Survey & As-Built Drawings | Detailed survey of the existing room, including dimensions, structural elements, existing services, and finishes. | CAD drawings produced to scale (e.g., 1:50 or 1:100). | Survey accurate to within ± 10mm. Drawings clearly labelled and annotated. |
| Demolition Plan | Methodology for removal of existing finishes, non-load-bearing walls, and fixtures. | Adherence to safe demolition practices and minimal disruption. Control of dust and noise. | All demolished materials removed from site. Area left clean and ready for subsequent works. |
| Structural Integrity Report | Assessment of structural loads and any required reinforcements for new equipment or modifications. | Report prepared by a qualified structural engineer. | Recommendations clearly stated. Compliance with local building codes. |
| Radiation Shielding Design & Installation | Design and installation of shielding (e.g., lead lining, concrete) to comply with radiation safety standards. | Compliance with relevant national and international radiation protection standards (e.g., ICRP, local regulatory body standards). | Shielding thickness calculated and verified by a qualified radiation physicist. No measurable radiation leakage above regulated limits. |
| Electrical & Data System Design & Installation | Provision of power outlets, data points, and dedicated circuits for imaging equipment and associated systems. | Wiring to meet relevant electrical codes (e.g., IEC, BS 7671). Dedicated grounding for sensitive equipment. Adequate surge protection. | All circuits tested and certified by a qualified electrician. Data connectivity verified. |
| HVAC System Integration | Integration of the radiology room into the existing HVAC system or installation of a new system to maintain required temperature, humidity, and air changes. | Compliance with healthcare facility HVAC standards (e.g., ASHRAE, HTM 03-01). Adequate air filtration. | System commissioned to achieve specified environmental conditions. Air change rates verified. |
| Lighting Design & Installation | Installation of appropriate lighting levels, including general illumination, task lighting, and emergency lighting. | Illuminance levels to meet relevant standards (e.g., CIBSE, local codes). Emergency lighting to operate for a minimum of 3 hours. | Light levels measured and recorded. Emergency lighting functional during power failure simulation. |
| Wall & Floor Finishes | Application of durable, cleanable, and chemically resistant finishes. | Flooring: Seamless, non-slip, anti-static vinyl or epoxy. Walls: Washable, impact-resistant paint or panels. | Materials are free from defects and installed to a high standard of finish. Surfaces are easily cleaned and disinfected. |
| Door & Frame Installation/Modification | Installation or modification of doors to ensure radiation attenuation (if applicable) and ease of access. | Doors to meet fire rating requirements. Door frames to be robust and sealed to prevent radiation leakage (if shielded). | Doors operate smoothly and securely. Radiation attenuation requirements met. |
| Medical Gas System Integration (if applicable) | Installation of necessary medical gas outlets (e.g., oxygen, vacuum) and piping. | Compliance with medical gas standards (e.g., BS EN 737, HTM 02-01). | System pressure and flow rates verified. Leak testing completed. |
| Equipment Mounting & Support | Provision of mounting points, structural support, and necessary cut-outs for imaging equipment. | Loads to be calculated based on equipment specifications. Mounting points to be securely anchored. | All mounting points capable of supporting the specified equipment loads. Installation does not compromise structural integrity. |
| Post-Refurbishment Cleaning & Disinfection | Thorough cleaning and disinfection of the entire refurbished room. | Use of hospital-grade disinfectants. All surfaces cleaned. | Room presented in a hygienically clean condition, ready for equipment installation and use. |
| Commissioning & Handover Report | Comprehensive report detailing all works completed, system tests, and final inspections. | Includes all relevant certification, test results, and operation & maintenance manuals. | All systems tested and verified. Client sign-off obtained. All required documentation provided. |
Key Areas of Refurbishment and Fit-Out
- Demolition and Preparation
- Structural Modifications
- Radiation Shielding Installation
- Electrical and Data Cabling
- HVAC System Integration
- Lighting and Emergency Lighting
- Flooring and Wall Finishes
- Ceiling Modifications
- Door and Window Installation/Modification
- Medical Gas Systems (if applicable)
- Equipment Installation Support
- Finishing and Commissioning
- Waste Management and Disposal
Service Level Agreement For Radiology Room Refurbishment & Fit-out Service
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime expectations for the Radiology Room Refurbishment & Fit-Out Service. This SLA is designed to ensure minimal disruption to radiology operations and efficient project completion.
| Service Level | Description | Response Time Guarantee (Business Hours) | Uptime Guarantee (During Fit-Out/Refurbishment Phase) | Remediation |
|---|---|---|---|---|
| Initial Project Consultation & Needs Assessment | Understanding client requirements, site survey, and preliminary scope definition. | 24 Business Hours | N/A (Pre-construction phase) | Failure to meet: Project timeline adjusted by X days with client approval. If client approval is not granted, a % discount on the next phase or a credit of $Y will be applied. |
| Design Review & Approval | Formal review and approval of detailed architectural, mechanical, electrical, and plumbing (MEP) designs. | 48 Business Hours (for initial review) | N/A (Pre-construction phase) | Failure to meet: Expedited review process by senior designer. If delays persist beyond an additional 24 hours, a formal deviation report will be issued and the project timeline adjusted by X days. |
| On-site Emergency Support (Critical Issues during Fit-Out) | Addressing unforeseen critical issues that directly halt or significantly impact ongoing construction work (e.g., major structural, safety, or critical utility failures). | 4 Business Hours | N/A (Focus is on construction continuity) | Failure to meet: A dedicated escalation manager will be assigned. The provider will cover costs associated with temporary solutions or mitigate delays up to $Z. |
| Routine Technical Support (Non-Critical Issues during Fit-Out) | Addressing non-critical technical queries, clarifications, or minor adjustments required during the fit-out phase. | 8 Business Hours | N/A (Focus is on construction continuity) | Failure to meet: Response within 12 Business Hours. If unresolved within 24 Business Hours, the issue will be escalated to a project manager. |
| Scheduled Site Progress Meetings | Regularly scheduled meetings to review project progress, address concerns, and plan next steps. | As per Project Schedule (typically weekly) | N/A (Focus is on project management) | Failure to meet: Meeting rescheduled within 24 Business Hours. If repeated, the provider will cover the cost of an independent project oversight consultant for a defined period. |
| Post-Completion Defect Rectification | Addressing any defects or snags identified during the handover and inspection phase. | 48 Business Hours (for assessment) | N/A (Post-construction phase) | Failure to meet: A formal rectification plan with a defined timeline will be submitted within 24 hours. The provider will bear costs associated with expedited repairs or contractor availability. |
Key Service Components
- Project Planning & Design Consultation
- Procurement & Material Sourcing
- Demolition & Preparation
- Construction & Fit-Out
- Installation of Radiology Equipment Infrastructure (power, data, shielding)
- Finishing & Decoration
- Post-Completion Inspection & Handover
- Warranty & Support
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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