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Customs Clearing & Forwarding Coordination Service (Medical Devices) in Djibouti
Engineering Excellence & Technical Support
Customs Clearing & Forwarding Coordination Service (Medical Devices) High-standard technical execution following OEM protocols and local regulatory frameworks.
Expert Port & Air Cargo Clearance
Seamlessly navigate Djibouti's Port of Djibouti and Ambouli International Airport customs. Our specialized team ensures swift processing of medical device imports, minimizing dwell times and ensuring regulatory compliance for both sea and air freight.
Specialized Medical Device Documentation Management
Meticulously manage all required documentation for medical devices, including import permits, certificates of origin, conformity certificates, and health authority approvals. We ensure accuracy and completeness to prevent delays and rejections by Djibouti Customs.
Secure & Compliant Warehousing Solutions
Leverage our network of compliant warehousing facilities in Djibouti for temporary storage and distribution of medical devices. We guarantee adherence to stringent temperature and handling requirements, maintaining product integrity throughout the supply chain.
What Is Customs Clearing & Forwarding Coordination Service (Medical Devices) In Djibouti?
Customs Clearing & Forwarding Coordination Service (Medical Devices) in Djibouti refers to the comprehensive management and facilitation of the import and export processes for medical devices through the port and borders of Djibouti. This service ensures that medical devices, subject to specific regulatory requirements and often time-sensitive, navigate the Djiboutian customs and logistics framework efficiently and compliantly. It encompasses all activities from the point of arrival or departure of the goods to their final destination or origin, coordinating between various stakeholders and authorities.
| Who Needs This Service? | Typical Use Cases | |||||
|---|---|---|---|---|---|---|
| Medical Device Manufacturers & Distributors: Companies importing new medical devices for sale or distribution within Djibouti. | Healthcare Providers (Hospitals, Clinics, Diagnostic Centers): Institutions procuring medical equipment, surgical instruments, pharmaceuticals, and diagnostic kits. | Government Health Agencies & NGOs: Organizations importing medical supplies, equipment for public health initiatives, or humanitarian aid. | Research & Development Institutions: Entities importing specialized medical research equipment or biological samples. | Medical Device Importers & Agents in Djibouti: Local entities responsible for bringing medical devices into the country on behalf of foreign principals. | Exporters of Medical Devices from Djibouti: Djiboutian-based entities exporting locally manufactured or re-exported medical devices. | |
| Importation of Diagnostic Imaging Equipment: Clearing MRI scanners, CT scanners, X-ray machines, and associated consumables. | Importation of Surgical Instruments and Equipment: Facilitating the entry of specialized surgical tools, operating room equipment, and anesthesia machines. | Importation of Laboratory and Diagnostic Reagents: Clearing chemical reagents, test kits, and consumables for medical laboratories. | Importation of Pharmaceuticals and Vaccines: Managing the customs clearance of temperature-sensitive and highly regulated pharmaceutical products. | Importation of Medical Consumables: Expediting the clearance of bandages, syringes, gloves, and other disposable medical supplies. | Export of Locally Manufactured Medical Devices: Coordinating the outward clearance of medical devices produced within Djibouti. | Transit Shipments of Medical Devices: Facilitating the transshipment of medical devices through Djibouti to neighboring countries. |
Key Components of the Service:
- Documentation Management: Preparation, submission, and meticulous tracking of all required import/export documentation, including commercial invoices, packing lists, certificates of origin, bill of lading/air waybill, import/export licenses, and specific medical device registration and authorization documents from Djiboutian health authorities.
- Customs Declaration and Compliance: Accurate and timely filing of customs declarations, ensuring adherence to Djiboutian customs regulations, tariff classifications, duty/tax calculations, and payment processing for medical devices.
- Regulatory Liaison: Proactive engagement and communication with relevant Djiboutian regulatory bodies, such as the Ministry of Health and customs authorities, to secure necessary permits, inspections, and approvals specific to medical devices.
- Logistics and Transportation Coordination: Arranging and overseeing the movement of medical devices from the port of entry/exit to their final destination or from origin to the port, including warehousing, handling, and inland transportation, with particular attention to any special handling requirements for sensitive medical equipment.
- Inspection and Quarantine Facilitation: Coordinating and facilitating mandatory pre-shipment and post-arrival inspections, quarantine procedures, and any required quality control checks by Djiboutian health and veterinary authorities.
- Risk Management and Issue Resolution: Identifying potential customs and logistical challenges specific to medical devices and implementing proactive strategies to mitigate risks. This includes swift resolution of any discrepancies, detentions, or compliance issues that may arise.
- Consultation and Advisory: Providing expert advice on Djiboutian import/export regulations, customs procedures, and best practices for handling and transporting medical devices, ensuring clients are informed of all requirements and potential pitfalls.
- Shipment Tracking and Visibility: Offering real-time tracking of shipments throughout the customs clearance and forwarding process, providing clients with transparency and peace of mind.
Who Needs Customs Clearing & Forwarding Coordination Service (Medical Devices) In Djibouti?
Customs clearing and forwarding coordination services are crucial for the smooth and efficient import and export of medical devices in Djibouti. These services ensure compliance with all regulations, minimize transit times, and reduce the risk of delays or penalties. For medical devices, specialized handling, storage, and transportation considerations are paramount due to their sensitive nature and often stringent regulatory requirements.
| Target Customer Type | Key Departments/Roles Involved |
|---|---|
| Medical Device Manufacturers | Export/Import Department, Logistics Department, Regulatory Affairs, Sales and Marketing |
| Healthcare Providers (Hospitals, Clinics) | Procurement Department, Supplies Management, Biomedical Engineering Department, Administration |
| Distributors & Suppliers | Import/Export Department, Operations Management, Sales Department, Warehousing and Inventory |
| Government Health Ministries/Agencies | Procurement Unit, Logistics and Supply Chain Management, Public Health Programs, Import/Export Division |
| Research Institutions/Laboratories | Procurement Office, Research Administration, Lab Management |
| International Aid Organizations/NGOs | Logistics and Operations, Procurement, Program Management |
Who Needs Customs Clearing & Forwarding Coordination Service (Medical Devices) in Djibouti?
- Medical device manufacturers seeking to export or import their products into or out of Djibouti.
- Healthcare providers (hospitals, clinics, diagnostic centers) in Djibouti that regularly import medical equipment, consumables, and pharmaceuticals.
- Distributors and suppliers of medical devices operating within Djibouti or looking to establish a presence.
- Government health ministries and agencies responsible for procuring medical supplies and equipment for national health initiatives.
- Research institutions and laboratories that import specialized diagnostic or research-related medical devices.
- International aid organizations and NGOs involved in delivering medical supplies and equipment to Djibouti.
- Logistics and supply chain managers within any of the above entities who require expert handling of their medical device shipments.
Customs Clearing & Forwarding Coordination Service (Medical Devices) Process In Djibouti
This document outlines the comprehensive workflow for Customs Clearing and Forwarding Coordination Services specifically for Medical Devices in Djibouti, covering the entire process from initial inquiry to final execution. The process is designed to ensure efficient, compliant, and timely handling of medical device shipments, adhering to Djibouti's customs regulations and port authority procedures. This service involves close coordination between the client (importer/exporter), customs brokers, freight forwarders, shipping lines, and relevant government agencies.
| Stage | Description | Key Activities | Responsible Parties | Documentation/Information Required | Potential Challenges/Considerations |
|---|---|---|---|---|---|
| The process begins with the client's need for customs clearing and forwarding services for medical devices. This stage involves understanding the client's specific requirements and providing initial guidance. | Receive client inquiry, understand shipment details (origin, destination, type of medical device, quantity, value, urgency), provide service overview, discuss potential timelines and costs, answer preliminary questions. | Client (Importer/Exporter), Service Provider (Customs Broker/Freight Forwarder) | Basic shipment details (type of goods, estimated value, volume, desired service level). | Misunderstanding of service scope, inaccurate initial information provided by the client. |
| Essential documentation is collected and verified to ensure compliance and facilitate the clearing process. | Request and collect all necessary documents from the client and shipper, verify accuracy and completeness, obtain required permits/licenses for medical devices, ensure all documents meet Djibouti's customs and health authority requirements. | Client, Service Provider, Shipper, Relevant Government Agencies (e.g., Ministry of Health) | Commercial Invoice, Packing List, Bill of Lading/Air Waybill, Certificate of Origin, Import/Export Permits (if applicable), Manufacturer's Declaration, Product Registration Certificates, MSDS (if applicable), Insurance Certificate. | Delay in receiving documents, discrepancies in documentation, expired permits, specific import regulations for certain medical devices. |
| Upon shipment arrival in Djibouti, the service provider coordinates with port authorities and shipping lines for smooth handling. | Receive arrival notice from shipping line/airline, inform relevant parties of arrival, arrange for vessel/aircraft tracking, facilitate container stuffing/unstuffing (if required), liaise with port operators for timely berthing/parking and cargo offloading. | Service Provider, Shipping Line/Airline, Port Authority, Customs. | Bill of Lading/Air Waybill, Arrival Notice. | Port congestion, vessel delays, cargo damage during handling, limited storage space. |
| Formal declaration of the goods to Djibouti Customs for clearance. | Prepare and submit the import/export declaration form (Single Administrative Document - SAD) to Djibouti Customs electronically (if applicable) or manually, ensuring all details are accurate and correspond to supporting documents. | Service Provider (Customs Broker), Djibouti Customs. | All pre-shipment documents (as listed in Stage 2). | Errors in declaration, changes in customs regulations, complexity of the declared goods. |
| Customs may conduct physical inspections or request further verification for medical devices. | Coordinate with customs for physical inspection of goods (if selected), arrange for the presence of the client or their representative, facilitate sampling for laboratory testing (if mandated by health authorities), provide any additional information or documents requested by customs. | Djibouti Customs, Service Provider, Client, Ministry of Health/relevant inspection agencies. | Goods themselves, any requested additional documentation or clarification. | Inspection delays, need for re-inspection, issues identified during inspection that require corrective action, fees associated with inspections. |
| Calculation and payment of applicable duties and taxes. | Receive the customs assessment notice, verify the calculated duties and taxes, arrange for prompt payment of all applicable duties, taxes, and fees to Djibouti Customs. | Djibouti Customs, Service Provider, Client. | Customs Assessment Notice, Invoice for duties and taxes. | Discrepancies in duty/tax assessment, delays in payment processing, fluctuating tax rates. |
| Obtaining official clearance for the goods and arranging for their collection from the port/airport. | Receive the customs release order/stamp, settle any outstanding port charges or terminal handling fees, arrange for the collection of the goods from the port/airport terminal, coordinate with the truck/transport provider for pick-up. | Djibouti Customs, Service Provider, Port Authority, Client, Transport Provider. | Customs Release Order, Proof of payment for port charges. | Delays in release after payment, demurrage charges if collection is not timely, issues with collection permits. |
| Transporting the cleared goods to the client's designated location. | Arrange for suitable transportation (truck, container van), ensure proper loading and securing of the medical devices, plan the most efficient route, track the shipment during transit, ensure safe and timely delivery to the client's warehouse or facility. | Service Provider, Transport Provider, Client. | Delivery Order, Shipment Tracking Information. | Road conditions, traffic congestion, vehicle breakdowns, security of cargo during transit. |
| Concluding the service and ensuring all records are properly maintained. | Confirm successful delivery with the client, obtain proof of delivery (POD), reconcile all invoices and payments, provide the client with a complete set of cleared shipping documents, archive all relevant documentation for a specified period as per regulations and client requirements. | Service Provider, Client. | Proof of Delivery (POD), Final Invoices, Archived Documents. | Disputes regarding delivery, loss of original documents, challenges in archiving large volumes of data. |
Key Stages of the Customs Clearing & Forwarding Coordination Service (Medical Devices) Process in Djibouti
- Inquiry & Initial Consultation
- Pre-Shipment Documentation & Information Gathering
- Arrival Notification & Port Handling
- Customs Declaration & Submission
- Inspection & Verification (if required)
- Duty & Tax Assessment & Payment
- Release & Collection
- Inland Transportation & Delivery
- Post-Delivery & Documentation Archiving
Customs Clearing & Forwarding Coordination Service (Medical Devices) Cost In Djibouti
The cost of Customs Clearing & Forwarding Coordination Services for medical devices in Djibouti is influenced by a variety of factors, making a precise universal quote challenging. These services are critical for ensuring that medical equipment and supplies navigate the Djibouti port and customs efficiently, meeting all regulatory requirements. The pricing is typically a combination of fixed fees, variable charges based on shipment specifics, and potential administrative costs. Understanding these elements will help in estimating a budget for such services.
| Service Component | Typical Cost Range (DJF) | Notes |
|---|---|---|
| Customs Brokerage Fee (Clearing) | 20,000 - 150,000+ | Varies based on shipment complexity, value, and volume. Can be a fixed fee or a percentage of CIF value. |
| Port Handling & Documentation Fees | 10,000 - 50,000+ | Covers internal port charges, documentation processing, and administrative tasks by the agent. |
| Forwarding Coordination (Local) | 15,000 - 80,000+ | Includes liaison with shipping lines, terminal operators, and arrangement of local transport. Influenced by distance and type of transport. |
| Permit & Certificate Acquisition (Medical Devices) | 25,000 - 100,000+ per permit | Costs vary significantly based on the specific medical device and the required certifications from Djiboutian health authorities. |
| Drayage/Local Transportation (from port) | 20,000 - 100,000+ | Dependent on the distance to the final destination, type of vehicle, and volume/weight. |
| Warehousing (if required) | 5,000 - 20,000+ per day/per cubic meter | Costs depend on the duration, space required, and any special storage conditions (e.g., temperature control). |
| Miscellaneous / Administrative Fees | 5,000 - 20,000 | Covers unforeseen minor expenses, communication, and general administration. |
Key Pricing Factors for Customs Clearing & Forwarding Coordination Service (Medical Devices) in Djibouti
- Nature and Value of Medical Devices: The complexity, sensitivity, and declared value of the medical devices significantly impact costs. High-value or specialized equipment may require additional insurance, specialized handling, and more rigorous documentation, leading to higher fees.
- Volume and Weight of Shipment: Larger and heavier shipments generally incur higher handling, storage, and transportation costs within the port and customs area. This can influence the overall forwarding and clearing fees.
- Customs Duties and Taxes: While not directly part of the clearing and forwarding fee, the calculation and payment of these duties and taxes are managed by the clearing agent. The percentage of duties and taxes levied by Djibouti customs on medical devices will contribute to the total expenditure.
- Required Documentation and Permits: Obtaining necessary permits, certificates of origin, health certificates, and other regulatory approvals for medical devices can involve administrative fees and the clearing agent's time, thus affecting the service cost.
- Port Congestion and Storage Fees: If a shipment is delayed due to port congestion or requires extended storage, additional demurrage and storage charges will apply, which are often passed on by the forwarding agent.
- Transit Time Requirements (Express vs. Standard): Expedited customs clearance and forwarding will almost always come with a premium fee compared to standard processing times.
- Clearing Agent's Expertise and Reputation: Experienced and reputable clearing and forwarding agents with a strong understanding of medical device regulations in Djibouti may charge higher fees due to their proven track record and ability to avoid costly delays.
- Additional Services: Services such as warehousing, inland transportation from the port, insurance procurement, and specialized inspections will add to the overall cost.
- Exchange Rates: Fluctuations in the Djibouti Franc (DJF) against other currencies can indirectly impact the cost if payments for international components or services are involved, though the service fees themselves are usually quoted in DJF.
- Governmental Fees and Charges: Various government agencies in Djibouti may levy specific fees for inspections, certifications, or permits related to imported medical devices.
Affordable Customs Clearing & Forwarding Coordination Service (Medical Devices) Options
Navigating the complexities of customs clearing and forwarding for medical devices can be a significant challenge, impacting timelines and budgets. Our service offers affordable solutions designed to streamline this process. We focus on providing efficient, compliant, and cost-effective coordination, ensuring your medical devices reach their destination without unnecessary delays or expenses. This involves meticulous planning, expert knowledge of regulations, and strategic logistics management. We aim to be your trusted partner, simplifying this critical aspect of your supply chain.
| Service Component | Value Bundle Option 1: Essential | Value Bundle Option 2: Standard | Value Bundle Option 3: Premium | Cost-Saving Strategies |
|---|---|---|---|---|
| Initial Consultation & Compliance Check | Basic review of documentation and regulatory requirements. | Comprehensive review of documentation, pre-clearance risk assessment. | In-depth regulatory strategy development, pre-approval support. | Early identification of potential compliance issues prevents costly rework and delays. |
| Customs Declaration & Documentation | Standard declaration and document preparation for routine shipments. | Advanced declaration, optimized HS code classification, multiple commodity handling. | Complex declarations, specialized permits, country-specific requirements management. | Accurate HS code classification minimizes duties and taxes. Efficient document preparation reduces processing time and potential fines. |
| Logistics & Freight Forwarding Coordination | Coordination with pre-selected carriers for standard freight. | Negotiation with multiple carriers, optimized route planning, consolidation opportunities. | Management of specialized transport (temperature-controlled, hazardous), multimodal solutions. | Leveraging carrier relationships for competitive rates. Route optimization reduces transit times and fuel costs. Consolidation of shipments can significantly lower per-unit shipping expenses. |
| Post-Clearance Support & Auditing | Basic query resolution and document retrieval. | Proactive tracking, problem resolution, minor post-clearance adjustments. | Comprehensive post-clearance auditing, proactive compliance reviews, dispute resolution. | Ensuring ongoing compliance avoids future penalties and allows for optimization of processes. |
| Dedicated Account Management | Email and phone support during business hours. | Dedicated point of contact, priority response. | Senior account manager, strategic partnership, performance reporting. | A dedicated manager understands your specific needs, leading to more efficient and tailored solutions, preventing costly mistakes. |
| Value Proposition | Focus on core customs clearing for straightforward shipments. | Balanced approach to efficiency and cost-effectiveness for moderate complexity. | Comprehensive end-to-end solution for high-value, complex, or time-sensitive medical devices. | Investing in proactive solutions upfront saves significant costs associated with errors, delays, and penalties down the line. Negotiated rates and optimized logistics contribute directly to reduced operational expenses. |
Key Features of Our Affordable Customs Clearing & Forwarding Coordination Service (Medical Devices)
- Dedicated expert coordination for medical device import/export.
- In-depth understanding of regulatory requirements (FDA, CE marking, etc.).
- Proactive communication and status updates.
- Minimized risk of delays and penalties.
- Streamlined documentation handling.
- Global network of trusted partners.
- Flexible service options to suit your needs.
Verified Providers In Djibouti
In Djibouti, ensuring you receive quality healthcare from trusted professionals is paramount. Franance Health stands out as a leading provider, distinguished by its rigorous credentialing process. This commitment to verification means that all practitioners associated with Franance Health have undergone thorough checks of their qualifications, licenses, and professional experience, guaranteeing that patients are in capable and trustworthy hands. Choosing a verified provider like Franance Health offers unparalleled peace of mind, knowing you're receiving care from individuals who meet the highest standards of competence and ethical practice.
| Provider Type | Verification Standard | Franance Health Advantage |
|---|---|---|
| Doctors & Specialists | Verification of medical degrees, board certifications, and active licenses. | Access to a network of rigorously vetted doctors and specialists with proven expertise. |
| Nurses & Allied Health Professionals | Verification of nursing licenses, certifications, and relevant training. | Ensured provision of care by qualified and licensed nursing and allied health staff. |
| Diagnostic Services | Accreditation and quality assurance of laboratory and imaging facilities. | Partnerships with trusted diagnostic centers adhering to international quality standards. |
| Hospitals & Clinics | Assessment of facility infrastructure, compliance with health regulations, and quality of care protocols. | Recommendation of healthcare facilities that meet stringent operational and patient care benchmarks. |
Why Franance Health is the Top Choice for Verified Providers in Djibouti
- Rigorous Credentialing: Franance Health employs a multi-stage verification process for all its healthcare professionals, ensuring their qualifications, licenses, and professional backgrounds are thoroughly examined.
- Commitment to Excellence: We partner with practitioners who demonstrate a consistent dedication to patient care, ethical conduct, and ongoing professional development.
- Patient Safety and Trust: Our verification process is designed to build confidence and ensure the safety and well-being of every patient seeking care through our network.
- Access to Qualified Professionals: By choosing Franance Health, you gain access to a curated list of highly skilled and reputable doctors, specialists, and healthcare providers in Djibouti.
- Transparency and Accountability: We maintain transparency in our credentialing and hold our providers accountable to the highest standards of healthcare delivery.
Scope Of Work For Customs Clearing & Forwarding Coordination Service (Medical Devices)
This Scope of Work (SOW) outlines the requirements for Customs Clearing and Forwarding Coordination Services specifically for medical devices. The objective is to ensure efficient, compliant, and timely movement of medical devices through customs, from import/export points to their final destinations. This includes all necessary documentation, liaison with customs authorities, and coordination of logistical aspects.
| Technical Deliverable | Standard Specification/Requirement | Description |
|---|---|---|
| Import/Export Declaration Completion | Accurate and complete data entry as per customs regulations for medical devices. | Ensuring all required fields (HS codes, product details, quantities, values, origin, etc.) are correctly populated. Compliance with specific medical device classification requirements. |
| Regulatory Compliance Documentation | Submission of all required permits, licenses, certificates of origin, and specific medical device approvals (e.g., FDA, CE, local regulatory body approvals). | Verification of the validity and authenticity of all submitted documents. Ensuring all documentation aligns with the specific product and its intended use. |
| HS Code Classification | Accurate classification of medical devices under the Harmonized System (HS) code, adhering to international and national standards. | Research and application of appropriate HS codes for each medical device to ensure correct duty and tax assessment. Consideration of specific subheadings for medical equipment. |
| Duty and Tax Calculation and Payment | Precise calculation of applicable customs duties, taxes (VAT, GST, etc.), and other levies based on HS codes and declared values. | Facilitation of timely payment of all assessed charges to customs authorities. Providing detailed breakdowns of all charges. |
| Customs Inspection Coordination | Proactive scheduling and attendance of customs inspections as required for medical devices. | Ensuring all necessary documentation and product samples are readily available for inspection. Facilitating efficient communication between customs officers and the importer/exporter. |
| Logistics Coordination Interface | Seamless coordination with freight forwarders, carriers, and inland transporters. | Ensuring smooth handoffs between different stages of the supply chain, from port of entry/exit to final delivery. Tracking and reporting on transit times. |
| Customs Clearance Status Reporting | Real-time updates on the status of customs clearance for each shipment. | Providing regular reports (daily/weekly) via email, portal, or designated communication channel, detailing progress, any delays, and reasons thereof. |
| Problem Resolution | Prompt identification and resolution of any customs-related issues or discrepancies. | Developing and implementing strategies to address challenges such as incorrect documentation, valuation disputes, or regulatory queries. Maintaining clear communication throughout the resolution process. |
| Post-Clearance Audit Support | Assistance in responding to any post-clearance audits or inquiries from customs authorities. | Providing necessary documentation and explanations to support the initial declarations. Advising on best practices for record-keeping. |
| Data Management and Archiving | Secure and organized management of all customs-related documentation and data. | Maintaining digital or physical copies of all declarations, invoices, permits, and other relevant documents for a specified retention period as per regulations. Ensuring data integrity and accessibility. |
Key Service Components
- Pre-shipment documentation review and preparation
- Customs declaration filing and submission
- Duty and tax assessment and payment facilitation
- Liaison with customs officials and regulatory bodies
- Coordination of inspection and examination processes
- Port/airport and border crossing clearance
- Inland transportation arrangement and coordination
- Warehousing and storage coordination (if required)
- Post-clearance audit support
- Real-time shipment tracking and status updates
Service Level Agreement For Customs Clearing & Forwarding Coordination Service (Medical Devices)
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the Customs Clearing & Forwarding Coordination Service (Medical Devices) provided by [Your Company Name] (hereinafter referred to as "Provider") to [Client Company Name] (hereinafter referred to as "Client"). This SLA is an integral part of the Master Service Agreement between the Provider and the Client.
| Service Component | Uptime Guarantee | Response Time (Business Hours, Mon-Fri, 9 AM - 5 PM [Time Zone]) | Escalation Response Time (Urgent Issues) |
|---|---|---|---|
| Availability of Dedicated Clearing & Forwarding Coordinator | 99.8% | Within 1 business hour | Within 30 minutes |
| Initial Acknowledgement of Documentation Submission | N/A | Within 2 business hours | Within 1 business hour |
| Provision of Estimated Customs Duty & Tax Calculation (upon receipt of complete documentation) | N/A | Within 4 business hours | Within 2 business hours |
| Update on Customs Clearance Status (per shipment stage) | N/A | At least once every 24 business hours, or upon significant change | Immediate notification for critical updates |
| Response to Client Inquiries (non-critical) | N/A | Within 4 business hours | Within 1 business hour |
| Notification of Potential Delays or Issues | N/A | Immediately upon identification | Immediate notification via preferred channel |
| Post-Clearance Documentation Delivery | N/A | Within 2 business days of clearance completion | Within 1 business day of clearance completion |
Scope of Service
- Coordination of customs clearance for imported and exported medical devices.
- Liaising with customs authorities and relevant regulatory bodies.
- Facilitation of necessary documentation and permits.
- Proactive communication regarding shipment status and potential delays.
- Management of freight forwarding arrangements in coordination with customs clearance.
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