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Verified Service Provider in Congo (Kinshasa)
PACS Installation & Configuration Service in Congo (Kinshasa)
Engineering Excellence & Technical Support
PACS Installation & Configuration Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Expert PACS Server Deployment & Optimization
We specialize in the seamless installation and configuration of Picture Archiving and Communication Systems (PACS) servers tailored to the specific infrastructure and regulatory environment of Kinshasa, ensuring optimal performance, data integrity, and compliance with local healthcare standards.
Secure DICOM Network Integration & Firewall Configuration
Our service guarantees secure and reliable integration of your PACS with existing hospital networks. We implement robust firewall configurations and DICOM-specific security protocols to protect sensitive patient data from unauthorized access and cyber threats within the Congo's digital healthcare landscape.
Customized Workflow & Modality Integration
We go beyond basic installation by deeply understanding your clinical workflows. Our experts configure the PACS to seamlessly integrate with diverse imaging modalities (X-ray, CT, MRI, Ultrasound) and establish efficient image routing, retrieval, and reporting workflows, maximizing diagnostic efficiency for healthcare providers in Kinshasa.
What Is Pacs Installation & Configuration Service In Congo (Kinshasa)?
The PACS Installation & Configuration Service in Congo (Kinshasa) refers to the specialized technical and professional services required for the deployment, setup, and optimization of Picture Archiving and Communication Systems (PACS) within healthcare facilities located in the Democratic Republic of Congo's capital city. This service encompasses the entire lifecycle of a PACS implementation, from initial hardware and software procurement through to ongoing maintenance and support, ensuring seamless integration with existing hospital information systems (HIS) and electronic health records (EHR).
The service involves a multi-faceted approach:
- System Design and Planning: Assessing the imaging modalities (e.g., X-ray, CT, MRI, Ultrasound), data storage requirements, network infrastructure, and user workflow to architect a robust and scalable PACS solution. This includes defining storage capacity, backup strategies, and disaster recovery protocols tailored to the specific needs and constraints of Kinshasa-based facilities.
- Hardware and Software Procurement & Installation: Sourcing, delivering, and installing all necessary hardware components (servers, workstations, storage devices, network equipment) and PACS software, including modality interfaces (DICOM conformance), viewers, archival solutions, and potentially AI-enabled image analysis tools.
- Network Configuration & Integration: Establishing secure and high-performance network connectivity between imaging modalities, PACS servers, workstations, and other integrated systems (HIS/EHR). This involves configuring DICOM routing, HL7 integration, and ensuring compliance with relevant data privacy and security standards, which may be influenced by local regulatory frameworks.
- System Configuration & Customization: Tailoring the PACS software to meet specific departmental workflows, user roles, and reporting requirements. This includes setting up user accounts, access controls, image routing rules, and report templates.
- Testing & Validation: Conducting comprehensive testing of all system functionalities, including image acquisition, storage, retrieval, viewing, transmission, and integration with HIS/EHR, to ensure data integrity and operational reliability.
- User Training & Support: Providing in-depth training for radiologists, technicians, and IT staff on the operation and management of the PACS system. Ongoing technical support, troubleshooting, and system maintenance are also critical components.
- Compliance & Security: Ensuring the PACS implementation adheres to international and any applicable local healthcare data regulations and best practices for data security and patient privacy.
Who Needs This Service:
This service is essential for any healthcare institution in Kinshasa that utilizes or intends to utilize digital medical imaging technologies. This includes:
- Hospitals: Both public and private hospitals with radiology departments.
- Clinics & Diagnostic Centers: Facilities specializing in medical imaging services.
- Research Institutions: Organizations conducting medical research involving imaging data.
- Government Health Agencies: Bodies overseeing healthcare infrastructure and digital health initiatives.
Typical Use Cases:
- Digital Transformation of Imaging Departments: Moving away from film-based imaging to a fully digital workflow, enabling faster access to images and reducing physical storage needs.
- Teleradiology Implementation: Facilitating remote interpretation of medical images by radiologists, especially crucial in regions where specialized expertise might be concentrated in urban centers like Kinshasa.
- Enhanced Collaboration & Consultation: Enabling seamless sharing of images and reports among physicians within a facility or across different institutions for multidisciplinary consultations.
- Improved Diagnostic Accuracy & Efficiency: Providing radiologists with advanced viewing tools, image manipulation capabilities, and integration with clinical information systems for more informed diagnoses.
- Data Archiving & Retrieval: Establishing a secure and organized repository for long-term storage of medical images, ensuring compliance with medical record retention policies.
- Integration with HIS/EHR Systems: Streamlining patient data management by linking imaging information with other clinical data, providing a comprehensive patient record.
| Target Audience | Rationale for Need | Benefit to Kinshasa Facilities |
|---|---|---|
| Hospitals (Public & Private) | Modernization of radiology departments, need for efficient image management and access. | Reduced operational costs, faster diagnostic turnaround times, improved patient care. |
| Clinics & Diagnostic Centers | Expansion of imaging services, requirement for digital archiving and sharing. | Enhanced service offering, ability to serve a wider patient base, compliance with digital standards. |
| Research Institutions | Need for organized, accessible, and secure imaging datasets for analysis. | Facilitates data-driven research, supports collaborative studies, ensures data integrity. |
| Government Health Agencies | Initiatives for digital health transformation, standardization of healthcare IT infrastructure. | Promotes interoperability, enables better health data analytics, supports public health planning. |
Key Components of PACS Installation & Configuration Service:
- System Design and Planning
- Hardware and Software Procurement & Installation
- Network Configuration & Integration
- System Configuration & Customization
- Testing & Validation
- User Training & Support
- Compliance & Security
Who Needs Pacs Installation & Configuration Service In Congo (Kinshasa)?
In the evolving healthcare landscape of Congo (Kinshasa), the demand for efficient medical imaging management is steadily growing. Picture Archiving and Communication Systems (PACS) are the backbone of this modern approach, enabling seamless storage, retrieval, viewing, and sharing of digital medical images. However, implementing and configuring a PACS requires specialized expertise to ensure optimal performance, security, and integration with existing hospital infrastructure. This is where professional PACS Installation & Configuration Services become indispensable. These services cater to a diverse range of healthcare providers and specific departments within them, all seeking to enhance their diagnostic capabilities and streamline workflows.
| Customer Type | Key Departments Benefiting from PACS | Specific Needs Addressed | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Hospitals (Public & Private) | Radiology/Imaging Department | Centralized image storage, retrieval, and viewing for various modalities (X-ray, CT, MRI, Ultrasound, etc.). Integration with RIS (Radiology Information System) and EMR (Electronic Medical Record). Remote access for consultations and teleradiology. | Cardiology Department | Management and analysis of cardiac imaging studies (echocardiograms, cardiac MRI, CT angiography). | Oncology Department | Tracking of treatment response through serial imaging, comparison of scans over time. | Neurology Department | Rapid access to brain imaging for stroke assessment, tumor diagnosis, and monitoring. | Surgery Department | Pre-operative planning, intra-operative guidance, and post-operative assessment using imaging. | Emergency Department | Fast retrieval of critical imaging studies for acute conditions. | IT Department | Ensuring data security, network infrastructure, and system integration with existing hospital IT systems. |
| Clinics & Diagnostic Centers | Radiology/Imaging Department | Efficient management of outsourced or in-house imaging services. Improved turnaround times for reports and image sharing with referring physicians. | General Practice/Referral Physicians | Easy access to patient imaging history and current studies for informed diagnosis and treatment. | ||||||||||
| Specialized Medical Imaging Centers | Radiology/Imaging Department | Advanced PACS functionalities for specialized imaging techniques (e.g., mammography, interventional radiology). Integration with specific imaging equipment. | Referring Physicians | Seamless sharing of images and reports for timely patient care. | ||||||||||
| Research Institutions & Universities | Medical Faculties/Departments | Archiving large datasets for research purposes, facilitating collaborative studies, and providing educational tools for medical students. | Research Scientists | Tools for image analysis, quantitative measurements, and data mining from medical images. |
Target Customers & Departments for PACS Installation & Configuration Service in Congo (Kinshasa)
- Hospitals (Public and Private)
- Clinics and Diagnostic Centers
- Specialized Medical Imaging Centers
- Research Institutions and Universities with Medical Faculties
Pacs Installation & Configuration Service Process In Congo (Kinshasa)
This document outlines the standard workflow for PACS Installation & Configuration Services in Congo (Kinshasa), from the initial customer inquiry to the final execution and handover. The process is designed to ensure efficient, compliant, and customer-satisfactory deployment of Picture Archiving and Communication Systems (PACS).
| Phase | Key Activities | Deliverables/Outcomes | Responsible Parties |
|---|---|---|---|
| Customer expresses interest in PACS installation. Initial discussion of needs, scope, and objectives. Provide preliminary information on services and capabilities. | Understanding of customer's basic requirements. Initial rapport established. Customer informed about service offerings. | Customer, Service Provider Sales/Consultant |
| Detailed requirements gathering (DICOM compliance, modality integration, user roles, network infrastructure, storage needs). On-site survey of existing IT infrastructure, physical space, power, and network connectivity. Identification of potential challenges and risks. | Comprehensive requirements document. Detailed site survey report (including network topology, hardware assessment). Risk assessment and mitigation plan. | Service Provider Technical Team, Customer IT/Clinical Staff |
| Development of a detailed technical proposal including hardware, software, licensing, installation, configuration, training, and support costs. Presentation of the proposal to the customer. Negotiation and finalization of the service agreement/contract. | Formal technical and commercial proposal. Signed Service Level Agreement (SLA) and Contract. | Service Provider Sales/Project Management, Customer Management |
| Project kickoff meeting. Detailed project plan creation (timeline, resource allocation, milestones). Procurement of hardware and software (if applicable). Pre-installation site preparation (network adjustments, power readiness). | Project plan and schedule. Procured equipment and software. Ready infrastructure for installation. | Service Provider Project Management/Technical Team, Customer IT |
| Installation of PACS server hardware and software. Configuration of PACS system according to requirements (modality interfaces, user profiles, storage rules, workflow settings). Integration with existing hospital IT systems (HIS/RIS, EMR if applicable). | Installed and configured PACS server. Successful integration with modalities. Basic system operational. | Service Provider Installation Engineers, Customer IT |
| System functionality testing (image acquisition, storage, retrieval, viewing, burning). DICOM conformance testing. User acceptance testing (UAT) with key clinical and IT personnel. Performance and load testing. | Test reports and documentation. Validated system functionality. Customer sign-off on UAT. | Service Provider QA/Technical Team, Customer Clinical/IT Users |
| Comprehensive training for IT administrators on system management and maintenance. Training for clinical users on PACS operation and workflow. Final system handover and documentation provision. | Trained IT and clinical staff. User manuals and technical documentation. Formal project closure report. | Service Provider Trainers/Technical Team, Customer Staff |
| Provision of ongoing technical support (as per SLA). Regular system maintenance and updates. Troubleshooting and issue resolution. Performance monitoring. | Ongoing system stability and performance. Resolved technical issues. Proactive system health checks. | Service Provider Support Team, Customer IT |
PACS Installation & Configuration Service Process in Congo (Kinshasa): Workflow from Inquiry to Execution
- Phase 1: Inquiry & Initial Consultation
- Phase 2: Needs Assessment & Site Survey
- Phase 3: Proposal & Agreement
- Phase 4: Planning & Preparation
- Phase 5: Installation & Configuration
- Phase 6: Testing & Validation
- Phase 7: Training & Handover
- Phase 8: Post-Installation Support & Maintenance
Pacs Installation & Configuration Service Cost In Congo (Kinshasa)
Installing and configuring a Picture Archiving and Communication System (PACS) in Kinshasa, Congo, involves a variety of factors that influence the overall cost. These costs can fluctuate based on the complexity of the installation, the chosen PACS software, the size and existing infrastructure of the healthcare facility, and the expertise of the service provider. It's crucial to obtain detailed quotes from multiple vendors to get an accurate estimate for your specific needs.
| Service Component | Estimated Cost Range (USD) | Estimated Cost Range (Congolese Franc - CDF) |
|---|---|---|
| PACS Software Licensing (perpetual or subscription) | $5,000 - $50,000+ | 10,000,000 - 100,000,000+ CDF |
| Server Hardware (for storage and application) | $3,000 - $20,000+ | 6,000,000 - 40,000,000+ CDF |
| Workstation Hardware (high-performance viewers) | $1,000 - $5,000 per workstation | 2,000,000 - 10,000,000+ CDF per workstation |
| Network Infrastructure (upgrades/cabling) | $1,000 - $10,000+ | 2,000,000 - 20,000,000+ CDF |
| Installation & Configuration Services (labor) | $4,000 - $30,000+ | 8,000,000 - 60,000,000+ CDF |
| **Integration with EHR/HIS | $2,000 - $15,000+ | 4,000,000 - 30,000,000+ CDF |
| Data Migration (if applicable) | $1,000 - $10,000+ | 2,000,000 - 20,000,000+ CDF |
| **User Training | $500 - $5,000+ | 1,000,000 - 10,000,000+ CDF |
| Annual Support & Maintenance (typically 15-20% of software license) | $1,000 - $10,000+ annually | 2,000,000 - 20,000,000+ CDF annually |
| Total Estimated Project Cost (Small to Medium Facility) | $15,000 - $80,000+ | 30,000,000 - 160,000,000+ CDF |
| Total Estimated Project Cost (Large Hospital) | $50,000 - $200,000+ | 100,000,000 - 400,000,000+ CDF |
Key Factors Influencing PACS Installation & Configuration Costs in Kinshasa:
- System Size and Complexity: A small clinic with a few imaging modalities will have significantly lower costs than a large hospital with multiple departments and a high volume of imaging studies.
- PACS Software Licensing: The type of PACS software (e.g., open-source, commercial with advanced features, cloud-based) will have a major impact on licensing fees. Commercial solutions often come with tiered pricing based on features and user count.
- Hardware Requirements: This includes servers for storing images, workstations for viewing and analysis, network infrastructure upgrades (switches, routers, cabling), and potentially dedicated storage solutions (NAS/SAN).
- Integration with Existing Systems: Connecting the PACS to existing Electronic Health Records (EHR) or Hospital Information Systems (HIS) can add complexity and cost due to the need for interoperability standards (e.g., HL7, DICOM).
- Imaging Modality Integration: Ensuring seamless integration with various imaging modalities (X-ray, CT, MRI, Ultrasound, etc.) requires proper DICOM configuration and testing, which can vary in complexity.
- Data Migration: If an existing archiving solution is in place, migrating legacy data to the new PACS will incur additional costs for planning, execution, and validation.
- Training: Comprehensive training for radiologists, technicians, IT staff, and administrators is essential for effective PACS utilization. The duration and depth of training will affect the cost.
- Implementation and Project Management: The actual installation, configuration, testing, and deployment process requires skilled IT professionals and project managers. Vendor-specific implementation methodologies and support levels will influence pricing.
- Ongoing Support and Maintenance: Post-installation, contracts for software updates, technical support, and hardware maintenance are crucial and represent a recurring cost.
- Customization and Additional Features: Any specific customization requests or the need for advanced modules (e.g., advanced visualization, AI-driven analysis) will increase the overall price.
- Vendor Reputation and Expertise: Highly reputable vendors with proven track records and specialized expertise in healthcare IT solutions may command higher prices.
Affordable Pacs Installation & Configuration Service Options
Implementing a Picture Archiving and Communication System (PACS) can be a significant undertaking for healthcare facilities, but it doesn't have to break the bank. We offer affordable PACS installation and configuration services designed to meet your budget while ensuring a robust and efficient system. Our approach focuses on delivering maximum value through carefully curated value bundles and strategic cost-saving measures.
| Cost-Saving Strategy | Description | Benefits |
|---|---|---|
| Phased Implementation | Deploying the PACS in stages, starting with essential features and gradually adding more functionality as budget allows and needs evolve. | Spreads costs over time, allows for adjustment based on initial user feedback, and minimizes disruption. |
| Open-Source or Hybrid Solutions | Leveraging cost-effective open-source PACS software or a hybrid approach combining on-premise and cloud solutions to reduce hardware and licensing fees. | Significantly lowers upfront software and infrastructure costs. |
| Pre-owned or Refurbished Hardware | Utilizing reliable, refurbished servers and storage devices from reputable vendors. | Reduces capital expenditure on hardware by up to 30-50%. |
| Standardized Workflow Design | Implementing proven, efficient workflows to minimize training time and reduce the need for extensive customization. | Faster deployment, reduced training costs, and improved operational efficiency. |
| Remote Installation & Configuration | Where feasible, performing installation and configuration remotely, reducing on-site travel expenses. | Lower travel and accommodation costs, faster resolution for certain issues. |
| Bundled Training Programs | Offering comprehensive training as part of a package, rather than as a separate, add-on cost. | Ensures staff proficiency from the outset, reducing support calls and improving system adoption. |
Understanding Our Value Bundles
- {"title":"Essential PACS Bundle","description":"Ideal for smaller practices or those with basic imaging needs. Includes core PACS functionalities, user training, and standard integration with existing imaging modalities."}
- {"title":"Standard PACS Bundle","description":"A balanced solution for growing practices, offering expanded storage, advanced viewing tools, basic reporting features, and extended integration support."}
- {"title":"Premium PACS Bundle","description":"For larger facilities requiring comprehensive features. This bundle includes high-capacity storage, advanced analytics, robust security protocols, HL7 integration, and dedicated ongoing support."}
- {"title":"Customizable PACS Bundle","description":"Tailored to your specific requirements. We'll work with you to design a bundle that includes only the features you need, optimizing cost and functionality."}
Verified Providers In Congo (Kinshasa)
When seeking healthcare in Congo (Kinshasa), particularly for services requiring a high degree of trust and adherence to international standards, identifying verified providers is paramount. Franance Health distinguishes itself as a leading entity in this regard, offering a credentialing process that ensures providers meet rigorous quality and safety benchmarks. This meticulous verification not only safeguards patient well-being but also fosters confidence in the healthcare system. Franance Health's commitment to transparency and excellence makes their accredited providers the most reliable choice for individuals and organizations seeking dependable medical services in the region.
| Provider Category | Franance Health Verification Status | Why They Represent the Best Choice |
|---|---|---|
| Hospitals and Clinics | Verified | Demonstrate comprehensive quality management systems, advanced diagnostic and treatment capabilities, and a commitment to patient-centered care. |
| Specialized Medical Centers (e.g., Cardiology, Oncology) | Verified | Possess highly trained specialists, state-of-the-art equipment, and evidence-based treatment protocols that meet global benchmarks. |
| Diagnostic Laboratories | Verified | Utilize advanced technology, maintain stringent quality control measures, and ensure accurate and timely test results crucial for effective diagnosis. |
| Medical Equipment Suppliers | Verified | Provide reliable and certified medical equipment, adhering to safety standards and offering proper maintenance and support services. |
| Pharmaceutical Providers | Verified | Ensure the authenticity and quality of medications, with secure supply chains and adherence to pharmaceutical regulations. |
Key Indicators of Franance Health Verified Providers
- Adherence to International Healthcare Standards (e.g., WHO, JCI principles)
- Rigorous On-site Audits and Inspections
- Verification of Medical Professional Credentials and Licenses
- Assessment of Patient Safety Protocols and Infection Control Measures
- Ensuring Ethical Medical Practices and Patient Rights Protection
- Continuous Monitoring and Re-evaluation Processes
Scope Of Work For Pacs Installation & Configuration Service
This Scope of Work (SOW) outlines the services to be provided for the installation and configuration of a Picture Archiving and Communication System (PACS). The objective is to establish a fully functional PACS environment that meets the organization's imaging workflow requirements, ensuring efficient storage, retrieval, and viewing of medical images. This document details the technical deliverables, standard specifications, and associated activities for a successful PACS deployment.
| Deliverable Category | Specific Deliverable | Description | Standard Specification / Acceptance Criteria |
|---|---|---|---|
| System Installation | PACS Server Installation | Installation and initial configuration of the core PACS server software. | PACS server installed, licensed, and running in a stable state. All dependencies met. Successful basic connectivity test. |
| System Installation | PACS Database Configuration | Setting up and configuring the PACS database, including schemas and initial data population (if applicable). | Database initialized, optimized for PACS operations. Data integrity checks passed. Secure access controls established. |
| System Installation | PACS Client/Workstation Installation | Installation and configuration of PACS viewer software on designated workstations. | PACS viewers installed, licensed, and functional. Users can launch applications and log in. |
| System Integration | Modality Integration (DICOM Conformance) | Configuration of PACS to receive images from DICOM-compliant imaging modalities (e.g., X-ray, CT, MRI, Ultrasound). | Successful DICOM association with all specified modalities. Images from each modality are successfully sent to and received by the PACS. Modality Worklist (MWL) functionality configured and tested (if applicable). |
| System Integration | RIS/HIS Integration (HL7/API) | Integration of PACS with existing RIS (Radiology Information System) or HIS (Hospital Information System) for patient demographic and study information exchange. | Successful HL7 or API integration for patient demographics and order information. Data synchronization tested and verified. Workflow automation enabled (e.g., automatic study population). |
| System Configuration | User and Role Management | Definition and configuration of user accounts, roles, and access privileges within the PACS. | User accounts created with appropriate roles. Access permissions validated against predefined security policies. Audit trails for user actions enabled. |
| System Configuration | Image Archiving and Storage Configuration | Setting up archiving policies, storage tiers, and retention schedules. | Archiving rules defined and implemented. Storage capacity monitored. Data retention policies configured and validated. |
| System Configuration | Image Routing and Workflow Rules | Configuration of rules for routing images to specific workstations, VNA (Vendor Neutral Archive), or other destinations. | Image routing rules defined and tested according to workflow requirements. Automated routing of studies to designated readers or archives. |
| System Configuration | Study Management Configuration | Configuration of study lifecycle management, including statuses, flags, and annotations. | Study statuses (e.g., 'Pending', 'Read', 'Finalized') configured and functioning. User-defined flags and annotations are functional. |
| System Configuration | Security Configuration | Implementation of security measures, including encryption, access logs, and user authentication. | Secure network access established. Data encryption implemented (in transit and at rest, as per requirements). Audit logging configured and validated. |
| System Configuration | Backup and Disaster Recovery Setup | Configuration and testing of the PACS backup and disaster recovery procedures. | Automated backup schedules configured. Restoration procedures documented and successfully tested. Disaster recovery plan validated. |
| System Validation & Testing | Functional Testing | End-to-end testing of core PACS functionalities, including image acquisition, storage, retrieval, and viewing. | All critical PACS functionalities operate as per design specifications. Test cases executed and passed. |
| System Validation & Testing | Performance Testing | Testing of PACS performance under expected load conditions. | Response times for image loading and retrieval meet defined performance benchmarks. System stability under load verified. |
| System Validation & Testing | User Acceptance Testing (UAT) | Facilitation of User Acceptance Testing by designated end-users. | UAT plan developed and executed. Feedback collected and addressed. Sign-off obtained from key user representatives. |
| Documentation & Training | System Administration Manual | Comprehensive documentation for PACS system administrators. | Manual includes installation details, configuration guides, troubleshooting steps, and maintenance procedures. Reviewed and approved. |
| Documentation & Training | User Manual | Documentation for end-users of the PACS viewer and functionalities. | Manual includes basic operation, image viewing, manipulation, and common tasks. Reviewed and approved. |
| Documentation & Training | Administrator Training | Training sessions for PACS administrators on system management, troubleshooting, and maintenance. | Training delivered to designated administrators. Competency assessed through practical exercises or a knowledge test. Training materials provided. |
| Documentation & Training | End-User Training | Training sessions for clinical staff and radiologists on using the PACS viewer and workflows. | Training delivered to end-users. Focus on core functionalities relevant to their roles. Training materials provided. |
| Project Management | Project Status Reports | Regular reports detailing project progress, milestones achieved, risks, and issues. | Reports submitted on a weekly/bi-weekly basis as agreed upon. Transparent communication maintained. |
| Project Management | Project Closure Report | Final report summarizing project execution, deliverables, lessons learned, and handover. | Report submitted upon completion of all project activities. Formal handover of system and documentation. |
Key Objectives of the PACS Installation & Configuration Service
- Successful deployment and integration of the PACS software and hardware.
- Configuration of the PACS to support existing and future imaging modalities.
- Establishment of robust data backup and disaster recovery mechanisms.
- Training of key personnel on PACS administration and user functionalities.
- Ensuring compliance with relevant healthcare regulations and standards.
Service Level Agreement For Pacs Installation & Configuration Service
This Service Level Agreement (SLA) outlines the terms and conditions governing the PACS Installation & Configuration Service provided by [Your Company Name] to [Client Name]. It defines the expected response times for support requests and guarantees a minimum uptime for the configured PACS environment.
| Service Component | Response Time (Business Hours) | Resolution Target (Business Hours) | Uptime Guarantee |
|---|---|---|---|
| Critical Incident (PACS Unavailable) | 1 Hour | 4 Business Hours | 99.9% Monthly |
| High Priority Incident (Major Functionality Impaired) | 2 Business Hours | 8 Business Hours | 99.9% Monthly |
| Medium Priority Incident (Minor Functionality Impaired) | 4 Business Hours | 2 Business Days | 99.9% Monthly |
| Low Priority Incident (Information Request/Non-critical Issue) | 8 Business Hours | 5 Business Days | 99.9% Monthly |
| General Inquiries & Configuration Adjustments | 24 Business Hours | As per agreed scope | N/A |
Key Definitions
- PACS: Picture Archiving and Communication System
- Installation & Configuration Service: The process of setting up, deploying, and customizing the PACS software and hardware according to client specifications and industry best practices.
- Client Environment: The client's network infrastructure, servers, workstations, and any other hardware or software components interacting with the PACS.
- Support Request: A documented request for assistance submitted by the client for issues related to the installed and configured PACS.
- Incident: A specific event that causes a degradation or interruption of PACS functionality.
- Downtime: A period during which the PACS is unavailable for use by the client, excluding scheduled maintenance.
- Scheduled Maintenance: Pre-planned periods for system updates, upgrades, or preventive maintenance, communicated in advance to the client.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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