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MRI Rigging & Installation Service in Congo (Kinshasa)
Engineering Excellence & Technical Support
MRI Rigging & Installation Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Specialized Rigging for Sensitive MRI Equipment
We offer precision rigging solutions tailored for the unique weight, dimensions, and fragility of MRI scanners in Kinshasa. Our trained technicians ensure safe and secure transport and placement, minimizing risk and downtime for your advanced medical imaging systems.
Expert MRI Installation & Calibration
Beyond rigging, our certified engineers provide comprehensive MRI installation, including precise alignment, magnetic field calibration, and system integration. We ensure your MRI suite is operational to manufacturer specifications for optimal diagnostic performance.
Secure & Compliant Site Preparation
We manage all aspects of site preparation for MRI installations in the Congo, including structural assessments, power supply verification, RF shielding installation, and adherence to international safety and regulatory standards. Your facility will be ready for a seamless and compliant MRI deployment.
What Is Mri Rigging & Installation Service In Congo (Kinshasa)?
Magnetic Resonance Imaging (MRI) Rigging & Installation Service in Congo (Kinshasa) refers to the specialized process of safely and accurately transporting, positioning, and integrating Magnetic Resonance Imaging (MRI) systems within healthcare facilities in the Democratic Republic of Congo, specifically in the capital city, Kinshasa. This service is critical due to the immense weight, extreme sensitivity, and complex technical requirements of MRI scanners. It encompasses a multi-faceted approach involving logistics, structural assessment, specialized equipment handling, precise placement, and final system integration and commissioning. The service is not merely about moving a large piece of equipment; it involves meticulous planning and execution to ensure the MRI system's operational integrity, safety of personnel and the environment, and adherence to stringent regulatory and manufacturer specifications.
| Who Needs MRI Rigging & Installation Service | Typical Use Cases | ||||
|---|---|---|---|---|---|
| Hospitals & Healthcare Networks: Both public and private hospitals requiring new MRI installations or upgrades to existing facilities. | Radiology Clinics & Imaging Centers: Standalone or group practices specializing in diagnostic imaging. | Research Institutions: Universities and medical research facilities incorporating MRI for scientific studies. | Government Health Ministries & Agencies: Overseeing the provision of advanced medical equipment to public health infrastructure. | Medical Equipment Suppliers & Distributors: Requiring professional installation services for the MRI systems they procure and sell. | International Aid Organizations & NGOs: Involved in equipping healthcare facilities in developing regions like the DRC. |
| Installation of New MRI Scanners: Setting up state-of-the-art MRI systems in newly constructed or renovated imaging suites. | Replacement of Old MRI Systems: Removing outdated MRI equipment and installing a modern replacement, often requiring significant site modifications. | Relocation of MRI Systems: Moving an existing MRI scanner from one location within a facility to another, or to a different facility entirely. | Upgrades to Existing MRI Suites: Enhancing shielding or environmental controls to accommodate newer, more powerful MRI technologies. | Decommissioning and Removal of Obsolete MRI Equipment: Safely and responsibly dismantling and removing MRI systems that have reached the end of their operational life. |
Key Components of MRI Rigging & Installation Service:
- Site Survey & Structural Assessment: Evaluating the intended installation location for structural integrity, load-bearing capacity, access routes, and environmental factors (e.g., magnetic shielding requirements, RF shielding, HVAC, power supply).
- Logistics & Transportation: Planning and executing the safe transport of the MRI system from its point of origin (manufacturer, previous site) to the installation location, often involving specialized vehicles, cranes, and detailed route planning.
- Rigging & Lifting Operations: Utilizing specialized lifting equipment (cranes, gantry systems, forklift trucks) and trained personnel to maneuver and position the heavy MRI magnet, gradient coils, and other substantial components.
- Magnet Shielding Installation: Implementing passive and/or active magnetic shielding to prevent the strong magnetic field from interfering with external electronic devices and to contain the field within the MRI room.
- RF Shielding Installation: Constructing or installing radiofrequency (RF) shielding to prevent external RF signals from interfering with image acquisition and to prevent internal RF emissions from escaping the MRI suite.
- System Placement & Alignment: Precisely positioning the MRI magnet and associated components within the prepared MRI room, ensuring correct orientation and alignment according to manufacturer specifications.
- Interconnection & Cabling: Connecting all internal and external cabling for power, data, cooling systems, and safety interlocks.
- Cooling System Integration: Installing and integrating the cryogenic cooling system (typically liquid helium) for superconducting magnets, including helium transfer and leak testing.
- Environmental Control Systems: Ensuring proper installation and functioning of HVAC and humidity control systems within the MRI room.
- System Commissioning & Testing: Performing comprehensive functional tests, quality assurance checks, and calibration to ensure the MRI system operates according to manufacturer standards and produces diagnostic-quality images.
- Decommissioning & Removal (if applicable): Safely dismantling, transporting, and disposing of or relocating existing MRI systems.
Who Needs Mri Rigging & Installation Service In Congo (Kinshasa)?
Specialized MRI rigging and installation services are essential for facilities in Congo (Kinshasa) that are acquiring or upgrading their Magnetic Resonance Imaging (MRI) equipment. This highly technical process requires expertise in handling extremely heavy and sensitive machinery, precise alignment, shielding installation, and integration with existing infrastructure. Without proper rigging and installation, there's a significant risk of damage to the MRI machine, structural issues within the facility, and compromised imaging quality, leading to costly repairs and downtime.
| Target Customer Group | Specific Departments/Personnel Involved |
|---|---|
| Hospitals (Public and Private) | Radiology Department, Medical Physics Department, Facilities Management, Procurement Department, Engineering Services |
| Specialized Diagnostic Imaging Centers | Operations Manager, Lead Radiologist, Technical Director, Facilities Manager |
| University Medical Schools & Research Institutions | Research Principal Investigators, Biomedical Engineering Department, Facilities & Infrastructure Management, Department of Radiology |
| Government Health Agencies | Ministry of Health (Procurement and Planning Divisions), Regional Health Directors, Public Hospital Administrators |
| International Aid Organizations | Project Managers (Healthcare Initiatives), Logistics & Procurement Officers, On-site Medical Coordinators |
Who Needs MRI Rigging & Installation Service in Congo (Kinshasa)?
- Hospitals (Public and Private)
- Specialized Diagnostic Imaging Centers
- University Medical Schools & Research Institutions
- Government Health Agencies (for public health facilities)
- International Aid Organizations (setting up medical infrastructure)
Mri Rigging & Installation Service Process In Congo (Kinshasa)
This document outlines the comprehensive MRI Rigging & Installation Service Process in Congo (Kinshasa), detailing the workflow from initial inquiry to the final execution of the service. Our process is designed for efficiency, safety, and adherence to international standards, ensuring the successful and secure installation of MRI equipment. We understand the logistical challenges in the region and have established robust procedures to mitigate them.
| Stage | Description | Key Activities | Deliverables | Estimated Timeline (Excluding unforeseen delays) |
|---|---|---|---|---|
| The process begins with the client expressing interest in MRI rigging and installation services. This stage involves understanding the client's specific needs, the type of MRI equipment, and the project scope. | Receive client inquiry, initial discussion of project requirements, clarification of scope, preliminary risk identification. | Understanding of client needs, preliminary project scope document. | 1-3 business days |
| A thorough on-site assessment is crucial to evaluate the installation location, access routes, existing infrastructure, and any potential challenges specific to the Kinshasa environment. | On-site visit, detailed site survey (dimensions, structural integrity, power, HVAC, access), identification of rigging points, risk assessment, development of a preliminary installation plan. | Detailed site assessment report, preliminary installation plan, initial risk mitigation strategies. | 3-7 business days |
| Based on the site assessment and project scope, a detailed quotation is prepared. Upon agreement, a formal contract outlining terms, scope, timelines, and responsibilities is executed. | Develop detailed quotation including labor, equipment, transportation, permits, and contingency. Client review and negotiation. Contract drafting and signing. | Formal quotation, signed service contract. | 2-5 business days |
| This stage focuses on planning and executing all logistical aspects, including procurement of specialized equipment, permits, and coordination with local authorities. | Secure necessary permits and customs clearance, arrange specialized rigging equipment, plan transportation routes, confirm delivery schedules for the MRI unit, pre-mobilize skilled personnel. | Obtained permits, confirmed transport logistics, pre-mobilized team and equipment. | 5-15 business days (highly dependent on customs and permits) |
| The physical movement of the MRI equipment from its origin to the installation site, employing safe and specialized rigging techniques to overcome any access limitations. | Dismantle MRI (if applicable), meticulous packaging of components, safe rigging operations, loading onto specialized transport, secure transportation to the site, unloading at the facility. | Safely transported MRI components at the installation site. | 1-5 business days (dependent on distance and site access) |
| Ensuring the installation area meets all technical requirements for the MRI, including power, cooling, shielding, and structural support. | Perform any necessary structural modifications, install or verify power supply, HVAC systems, RF shielding, prepare the foundation or mounting points. | Site ready for MRI installation, verification of all technical specifications. | 5-20 business days (highly variable based on existing infrastructure) |
| The core of the service, involving the precise assembly and placement of the MRI scanner according to manufacturer specifications and safety protocols. | Careful unpacking and inspection of MRI components, precise positioning and alignment, assembly of the magnet and other subsystems, connection of all associated hardware. | MRI magnet and associated hardware physically installed in its designated location. | 3-10 business days |
| Comprehensive testing to ensure the MRI system is functioning optimally, safely, and accurately, meeting all performance benchmarks. | Conduct pre-power up checks, system diagnostics, magnet ramp-up and stabilization, image quality testing, adherence to manufacturer's commissioning procedures, final performance verification. | Fully tested and calibrated MRI system, commissioning report. | 5-10 business days |
| Providing comprehensive training to the client's technical and operational staff on the safe and effective use and maintenance of the MRI system. | Conduct user and technical training sessions, provide operational manuals and documentation, address any client queries, formal handover of the installed system. | Trained client personnel, complete documentation package, signed handover certificate. | 2-5 business days |
| Offering ongoing support and providing all final project documentation to ensure a smooth transition and future operational efficiency. | Provide warranty information, offer initial troubleshooting support, compile and deliver all final project reports, safety certifications, and as-built drawings. | Final project documentation, warranty and support contact information. | Ongoing (initial period post-handover) |
Key Stages of the MRI Rigging & Installation Service Process
- Initial Inquiry & Consultation
- Site Assessment & Planning
- Quotation & Contract Finalization
- Logistics & Pre-Installation Preparation
- Rigging & Transportation
- Site Preparation & Infrastructure Readiness
- MRI Equipment Installation
- Testing, Calibration & Commissioning
- Training & Handover
- Post-Installation Support & Documentation
Mri Rigging & Installation Service Cost In Congo (Kinshasa)
The cost of MRI rigging and installation services in Congo (Kinshasa) can vary significantly due to several key factors. These factors influence the overall price, making it essential for potential clients to understand them when budgeting for such a specialized service.
Key Pricing Factors:
- MRI Scanner Model and Size: Larger and more complex MRI machines, such as high-field strength systems (e.g., 1.5T or 3T), require more robust rigging equipment and specialized handling compared to lower-field systems. The physical dimensions and weight of the scanner directly impact the complexity and cost of transportation and positioning.
- Site Accessibility and Preparation: The ease of access to the installation site is a major determinant. Difficult terrain, narrow corridors, insufficient elevator capacity, or the need for structural modifications (e.g., reinforced flooring, door widening, or specialized shielding installation) will increase labor and material costs.
- Distance from Port/Entry Point: Kinshasa is a landlocked capital, meaning MRI machines are typically transported via road from major ports (like Matadi, which is the closest seaport). The distance and condition of the road infrastructure will affect transportation logistics and associated costs.
- Specialized Equipment and Tools: The rigging and installation of MRI scanners necessitate specialized lifting equipment (cranes, hydraulic jacks, gantries), precision measurement tools, and vibration isolation systems. The availability and rental costs of these specialized items in Kinshasa will be factored into the overall price.
- Labor Costs and Expertise: Experienced MRI rigging and installation technicians are highly skilled professionals. Their rates, coupled with the duration of the project and the number of personnel required, contribute significantly to the total cost. Local labor rates in Kinshasa will also play a role.
- Deinstallation and Reinstallation: If the service involves moving an existing MRI machine, the deinstallation process adds to the complexity and cost, requiring careful disconnection of components and shielding. Reinstallation at a new site involves a reverse process.
- Shielding and RF Containment: MRI rooms often require specific electromagnetic shielding and radiofrequency (RF) containment to prevent interference. The installation or modification of these shielded rooms, which might involve lead lining or specialized drywall, adds to the project's scope and expense.
- Logistics and Permitting: Arranging for the transportation of heavy equipment, securing necessary permits for oversized loads or road usage, and managing customs clearance (if applicable for imported equipment) contribute to the logistical overhead.
- Service Provider's Reputation and Experience: Established and reputable service providers with a proven track record in handling sensitive medical equipment like MRI scanners may command higher prices due to their expertise, reliability, and the assurance of proper handling.
- Ancillary Services: Some providers might offer additional services like site surveys, initial system testing, or basic training on equipment handling, which can influence the final quote.
Estimated Cost Ranges in Congolese Francs (CDF):
Providing exact figures is challenging due to the dynamic nature of the market and the specific project details. However, based on general industry knowledge and considering the factors above, a broad estimate for MRI rigging and installation in Kinshasa can be presented. It's crucial to note that these are rough estimates and a formal quotation from multiple service providers is highly recommended.
- Basic Rigging & Installation (Smaller/Older Models, Accessible Site): CDF 15,000,000 - CDF 40,000,000
- Standard Rigging & Installation (Mid-range Models, Moderate Complexity): CDF 35,000,000 - CDF 80,000,000
- Complex Rigging & Installation (High-field, Large Models, Challenging Sites, Extensive Modifications): CDF 70,000,000 - CDF 150,000,000+
These figures do not typically include the cost of the MRI scanner itself, the construction of the MRI room (shielding, civil works), or the electrical/HVAC infrastructure. They primarily cover the physical movement, positioning, and initial setup of the MRI unit. For precise pricing, engaging with local specialized logistics and medical equipment installation companies is the most effective approach.
| Service Scope | Estimated Cost Range (CDF) |
|---|---|
| Basic Rigging & Installation (Smaller/Older Models, Accessible Site) | 15,000,000 - 40,000,000 |
| Standard Rigging & Installation (Mid-range Models, Moderate Complexity) | 35,000,000 - 80,000,000 |
| Complex Rigging & Installation (High-field, Large Models, Challenging Sites, Extensive Modifications) | 70,000,000 - 150,000,000+ |
Factors Influencing MRI Rigging & Installation Costs in Congo (Kinshasa)
- MRI Scanner Model and Size (Weight, Field Strength, Dimensions)
- Site Accessibility (Terrain, Building Layout, Doorways, Elevators)
- Site Preparation Requirements (Structural Modifications, Flooring)
- Distance from Entry Point (Port of Matadi, Airport) and Road Conditions
- Need for Specialized Lifting and Rigging Equipment (Cranes, Jacks, Gantries)
- Labor Costs and Expertise of Technicians
- Project Duration and Number of Personnel Involved
- Deinstallation and Reinstallation Services (if applicable)
- Requirements for RF Shielding and Electromagnetic Containment
- Logistical Planning, Transportation, and Permitting
- Service Provider's Experience and Reputation
- Ancillary Services (Site Surveys, Testing, Training)
Affordable Mri Rigging & Installation Service Options
Securing affordable MRI rigging and installation services is crucial for healthcare facilities. This involves careful planning to ensure safety, compliance, and minimal disruption to operations. We offer a range of service options designed to fit various budgets and project scopes, focusing on value and long-term cost savings. Understanding different value bundles and implementing smart cost-saving strategies can significantly reduce the overall expense of your MRI installation.
| Cost-Saving Strategy | Description | Potential Savings |
|---|---|---|
| Early Planning & Site Assessment | Engaging rigging and installation experts early in the project allows for thorough site assessment, identifying potential challenges and optimizing space utilization before construction or modification begins. This prevents costly last-minute changes. | Moderate to High |
| Bundle Services | Opting for value bundles that combine rigging, installation, and initial testing can offer discounted rates compared to procuring each service individually. This also streamlines communication and project management. | Moderate |
| Off-Peak Scheduling | Scheduling installation during periods of lower demand or facility downtime can sometimes result in lower labor rates and reduced disruption costs. | Low to Moderate |
| Clear & Accurate Site Specifications | Providing precise and comprehensive details about the MRI suite, including power, HVAC, RF shielding, and access points, reduces the risk of unforeseen complications and rework, saving time and money. | Moderate |
| Long-Term Maintenance Contracts | While an upfront cost, integrating installation with a long-term maintenance contract can sometimes lead to discounted installation fees and predictable ongoing costs for your MRI equipment. | Low (as part of a larger commitment) |
| Negotiate Contract Terms | Don't hesitate to discuss pricing and payment terms with your chosen service provider. Understanding the breakdown of costs can lead to opportunities for negotiation. | Low to Moderate |
Value Bundles for MRI Rigging & Installation
- Basic Rigging & Installation: This core package covers the essential services for transporting and installing your MRI unit. It includes professional rigging, precise placement within the MRI suite, and basic connectivity checks. Ideal for clients with in-house project management and a clear understanding of their site requirements.
- Comprehensive Installation Package: This bundle expands on the basic offering by including more detailed site preparation assessment, minor structural modifications if needed (within scope), advanced system integration, and initial system testing and calibration. This is a popular choice for organizations seeking a more hands-off approach.
- Turnkey Solution: Our most complete offering, the turnkey solution, manages the entire process from initial consultation and site surveys to final commissioning and training for your staff. This includes coordination with other trades, compliance checks, and a fully operational MRI system. Perfect for facilities needing end-to-end expertise and minimal internal resource allocation.
- Phased Installation & Upgrade Services: For facilities undergoing upgrades or expanding their imaging capabilities, we offer phased installation options. This allows for staged implementation, minimizing downtime and spreading costs over time. We also provide rigging and installation services for new components within an existing MRI environment.
Verified Providers In Congo (Kinshasa)
Navigating the healthcare landscape in Congo (Kinshasa) can be challenging. Ensuring you access quality care from verified providers is paramount for your well-being. Franance Health stands out as a leading platform for connecting individuals with trusted and credentialed healthcare professionals in the region. Their rigorous vetting process and commitment to transparency make them the premier choice for those seeking reliable medical services.
| Provider Type | Franance Health Verification Benefit | Example Specialist | Why it Matters for Patients |
|---|---|---|---|
| General Practitioners | Ensures licensed and experienced doctors are listed, offering reliable primary care. | Dr. Tshibangu, General Physician | Peace of mind knowing you're receiving competent basic medical advice and treatment. |
| Specialist Doctors (e.g., Cardiologists, Pediatricians, Gynecologists) | Confirms board certification and specialized training, guaranteeing expert care in specific fields. | Dr. Lumumba, Pediatrician | Access to highly skilled professionals for complex medical conditions and specialized needs. |
| Dentists | Verifies dental qualifications and adherence to ethical practices, ensuring safe and effective dental treatments. | Dr. Kalala, Dentist | Trustworthy dental services for maintaining oral health and addressing dental issues. |
| Nurses and Allied Health Professionals | Confirms relevant certifications and training, assuring quality care in supportive medical roles. | Nurse Aminata, Registered Nurse | Reliable assistance and care for recovery, rehabilitation, and ongoing health management. |
| Hospitals and Clinics | Assesses facility standards, equipment, and staff qualifications, indicating a commitment to quality healthcare delivery. | Hôpital Saint Luc | Access to well-equipped facilities and competent medical teams for comprehensive healthcare services. |
Why Franance Health is Your Best Choice:
- Rigorous Verification Process: Franance Health meticulously verifies the credentials of all its listed providers. This includes checking licenses, educational background, and professional affiliations, ensuring you connect with legitimate and qualified practitioners.
- Comprehensive Provider Profiles: Each provider profile on Franance Health offers detailed information, including specializations, experience, patient reviews, and contact details. This allows for informed decision-making when selecting a healthcare professional.
- Focus on Patient Safety & Quality: By prioritizing verified providers, Franance Health directly contributes to enhancing patient safety and the overall quality of healthcare delivered in Congo (Kinshasa).
- Accessibility and Convenience: The platform simplifies the process of finding and booking appointments with healthcare providers, saving you valuable time and reducing stress.
- Commitment to Transparency: Franance Health operates with a high degree of transparency, providing clear information about their providers and their qualifications. This fosters trust and empowers patients.
- Local Expertise: Franance Health understands the unique healthcare challenges and opportunities within Congo (Kinshasa), enabling them to curate a network of providers best suited to the local population's needs.
Scope Of Work For Mri Rigging & Installation Service
This Scope of Work (SOW) outlines the requirements for the rigging, transportation, and installation of a Magnetic Resonance Imaging (MRI) system at [Client Facility Name], located at [Client Facility Address]. This document details the technical deliverables, standard specifications, and general requirements for the successful and safe execution of the project. The objective is to ensure the MRI system is delivered, positioned, and installed according to the manufacturer's specifications and all relevant safety regulations, minimizing disruption to ongoing hospital operations.
| Category | Technical Deliverable | Standard Specification / Requirement |
|---|---|---|
| Planning | Detailed Rigging & Installation Plan | Includes site access routes, lifting points, crane selection, floor load capacity assessment, shielding verification, and preliminary schedule. Must be approved by Client and MRI Manufacturer. |
| Planning | Site Readiness Assessment Report | Confirmation of all site preparation activities completed as per manufacturer's recommendations (e.g., power, RF shielding, HVAC, structural integrity). Includes photographs and checklists. |
| Transportation | Component Transportation Manifest | Detailed list of all MRI components, their weights, dimensions, and origins. Includes tracking information. |
| Transportation | Secure Transportation of MRI Magnet & Peripherals | Utilize specialized, climate-controlled transport vehicles. Magnet to be transported in a stable, upright, or manufacturer-specified position. Securement to prevent movement during transit. |
| Rigging | Crane & Lifting Equipment Certification | All lifting equipment (cranes, slings, shackles, etc.) must be certified, inspected, and operated by qualified personnel according to local regulations and industry best practices (e.g., ASME standards). |
| Rigging | Certified Riggers & Crane Operators | All personnel involved in rigging operations must hold relevant certifications and possess demonstrated experience with heavy lifting and complex medical equipment. |
| Rigging | Load Calculation & Safety Analysis | Detailed calculations for all lifts, considering component weight, rigging gear, wind conditions, and potential environmental factors. A pre-lift safety briefing is mandatory. |
| Installation | MRI Magnet Placement & Shim | Precise placement of the superconducting magnet within the designated room according to manufacturer's drawings and tolerances. Initial shimming performed by manufacturer-certified technicians. |
| Installation | Component Installation & Integration | Installation and connection of all system components (e.g., gradient coils, RF system, patient table, console) as per manufacturer's guidelines and electrical/mechanical schematics. |
| Installation | RF Shielding Integrity Verification | Post-installation testing of RF shielding effectiveness to ensure compliance with manufacturer's specifications and minimize external interference. Includes report with dB readings. |
| Installation | Cryogen Handling & Refill (if applicable) | Safe and compliant handling, transfer, and initial filling of cryogens (e.g., liquid helium) by qualified personnel, adhering to all safety protocols. |
| Verification | Final System Calibration & Quality Assurance | Performed by MRI Manufacturer's service engineers. Includes image quality testing, phantom scans, and system performance checks against manufacturer benchmarks. |
| Verification | As-Built Drawings & Documentation | Updated drawings reflecting the final installation configuration, including cable pathways, equipment locations, and any modifications made during installation. |
| Closeout | Project Completion Report | Summary of all work performed, including dates, personnel involved, any deviations from the plan, and confirmation of successful installation and initial testing. |
| Closeout | Warranties & Guarantees | Provision of all relevant warranties for rigging equipment, installation services, and initial system performance guarantees. |
Project Phases & Activities
- Pre-Installation Planning & Site Survey
- Rigging & Transportation of MRI Components
- MRI System Installation & Placement
- Post-Installation Verification & Testing
- Project Closeout & Documentation
Service Level Agreement For Mri Rigging & Installation Service
This Service Level Agreement (SLA) outlines the commitment to response times and uptime guarantees for MRI Rigging & Installation Services. It is designed to ensure minimal disruption and maximum availability of your MRI equipment following our rigging and installation procedures.
| Service Level | Target | Measurement Period |
|---|---|---|
| Initial Response Time (Critical Incident) | 1 hour | From confirmed report of a critical failure directly related to installation |
| Initial Response Time (Non-Critical Incident) | 4 business hours | From confirmed report of a non-critical issue directly related to installation |
| Resolution Target (Critical Incident) | 8 business hours | To provide a plan for resolution or achieve full operational status for critical issues |
| Resolution Target (Non-Critical Incident) | 2 business days | To provide a plan for resolution or achieve full operational status for non-critical issues |
| Uptime Guarantee | 99.8% | Per calendar month, for equipment successfully installed and commissioned by MRI Rigging & Installation Service |
Key Service Level Objectives
- Response Time: The time taken to acknowledge and initiate support for reported issues.
- Uptime Guarantee: The minimum percentage of time the MRI equipment is expected to be operational after our service, excluding scheduled maintenance or unforeseen events beyond our control.
- Downtime Definition: Any period where the MRI equipment is not fully operational due to issues directly attributable to the rigging or installation service provided by MRI Rigging & Installation Service.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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