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Verified Service Provider in Congo (Brazzaville)
Radiology Reporting Workstation Installation Service in Congo (Brazzaville)
Engineering Excellence & Technical Support
Radiology Reporting Workstation Installation Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Optimized Hardware & Network Deployment
We ensure seamless integration of your radiology reporting workstation with existing hospital IT infrastructure in Congo (Brazzaville). Our experts meticulously configure high-performance workstations, reliable network connectivity, and robust storage solutions to guarantee rapid image loading, smooth workflow, and secure data transfer, even in remote areas.
Customized PACS/RIS Integration & Software Configuration
Our service extends to expert integration of your new reporting workstations with Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS) prevalent in Congo (Brazzaville). We meticulously configure reporting software, DICOM standards, and user interfaces for optimal efficiency and adherence to local healthcare regulations.
Secure Data Management & Compliance
We prioritize the security and privacy of patient data. Our installation process includes implementing robust cybersecurity measures, access controls, and backup strategies to protect sensitive radiological information, ensuring full compliance with national and international data protection standards for healthcare facilities in Congo (Brazzaville).
What Is Radiology Reporting Workstation Installation Service In Congo (Brazzaville)?
Radiology Reporting Workstation Installation Service in Congo (Brazzaville) refers to the specialized process of deploying, configuring, and integrating diagnostic imaging reporting workstations within healthcare facilities located in the Republic of Congo. This service ensures that medical imaging professionals (radiologists, radiographers) have a functional and optimized environment for interpreting medical images (X-ray, CT, MRI, Ultrasound, etc.) and generating comprehensive diagnostic reports. The service encompasses hardware setup, software installation and licensing, network integration, image viewer configuration, and potential integration with existing Picture Archiving and Communication Systems (PACS) and Electronic Health Records (EHRs). It is crucial for enabling accurate and timely medical diagnoses, thereby improving patient care pathways.
| Stakeholder Group | Reason for Need | Typical Use Cases |
|---|---|---|
| Hospitals and Clinics | To establish or upgrade their diagnostic imaging capabilities, enabling efficient interpretation of medical scans and report generation. | Primary reporting hub for radiologists, dictation and transcription of radiology reports, integration with PACS for image retrieval, pre-operative planning. |
| Diagnostic Imaging Centers | To provide a robust and reliable platform for their radiologists to interpret images from various referring physicians and institutions. | High-volume image interpretation, multi-site reporting capabilities, integration with diverse imaging modalities. |
| Government Health Agencies | To equip public healthcare facilities with modern diagnostic tools, improving access to radiology services in underserved areas. | Establishing standardized reporting protocols, public health surveillance through imaging data, training centers for medical professionals. |
| Private Medical Practices | To offer in-house radiology interpretation services, enhancing patient convenience and turnaround time for diagnostic reports. | On-demand image interpretation, direct physician access to reports, improved patient flow. |
| Non-Governmental Organizations (NGOs) involved in Healthcare | To support medical missions and healthcare initiatives in remote or resource-limited regions of Congo (Brazzaville). | Mobile radiology units, setting up temporary diagnostic facilities, providing essential imaging services in emergency situations. |
Key Components of Radiology Reporting Workstation Installation Service
- Hardware Deployment and Configuration: Procuring, assembling, and setting up specialized high-resolution monitors, powerful workstations, and associated peripherals (e.g., dictation devices).
- Software Installation and Licensing: Installing and configuring radiology information systems (RIS), image viewing software (DICOM viewers), reporting templates, and any necessary operating system components. Ensuring proper software licensing is paramount.
- Network Integration: Connecting the workstation to the hospital's internal network, ensuring seamless data transfer from imaging modalities and to PACS/EHR systems.
- PACS/EHR Integration: Configuring the workstation to communicate with existing PACS for image retrieval and management, and with EHRs for report dissemination and patient data access.
- Calibration and Optimization: Calibrating monitors for accurate grayscale representation and optimizing workstation performance for efficient image loading and manipulation.
- User Training and Support: Providing initial training to radiologists and relevant staff on the workstation's functionalities and offering post-installation technical support.
- Security Implementation: Implementing appropriate security measures to protect patient data in compliance with data privacy regulations.
- Troubleshooting and Diagnostics: Identifying and resolving any hardware, software, or network-related issues that arise during or after installation.
Who Needs Radiology Reporting Workstation Installation Service In Congo (Brazzaville)?
The installation of a specialized radiology reporting workstation is crucial for healthcare facilities in Congo (Brazzaville) aiming to modernize their diagnostic imaging services. These workstations are designed to enhance the efficiency, accuracy, and security of radiology report generation and management. They typically integrate with Picture Archiving and Communication Systems (PACS) and other medical imaging technologies.
| Customer Type | Primary Departments Benefiting | Key Needs Addressed |
|---|---|---|
| Public Hospitals | Radiology Department, General Medicine, Surgery, Emergency Department, Pediatrics | Improving diagnostic turnaround times, standardizing report quality, enhancing patient care, training new radiologists, managing increased patient load. |
| Private Hospitals | Radiology Department, Cardiology, Neurology, Oncology, Orthopedics | Competitive advantage through advanced technology, attracting specialized medical professionals, improving efficiency for higher patient throughput, ensuring data security and compliance. |
| Specialized Imaging Centers | Radiology Department (focusing on specific modalities like MRI, CT, Ultrasound) | Optimizing workflow for specialized imaging, detailed reporting for complex cases, integration with advanced imaging software, providing high-quality reports to referring physicians. |
| Large Clinics | Radiology Department, Internal Medicine, Gynecology | Centralizing reporting, enabling remote reading capabilities, improving communication between radiologists and clinicians, managing growing imaging volumes. |
| Government Health Institutions (e.g., Training Centers) | Radiology Training Programs, Public Health Surveillance Units | Providing state-of-the-art training environments for future radiologists, facilitating data collection and analysis for public health initiatives, establishing national reporting standards. |
Target Customers & Departments in Congo (Brazzaville) for Radiology Reporting Workstation Installation Services
- Hospitals (Public and Private)
- Specialized Imaging Centers
- Clinics with Diagnostic Imaging Capabilities
- Government Health Ministries (for public health initiatives and training centers)
Radiology Reporting Workstation Installation Service Process In Congo (Brazzaville)
This document outlines the typical workflow for the installation service of a Radiology Reporting Workstation in Congo (Brazzaville), from the initial customer inquiry to the successful execution and handover of the service. The process is designed to ensure a smooth and efficient installation, addressing the specific logistical and technical considerations of the region.
| Phase | Steps | Description | Key Considerations (Congo, Brazzaville) | Deliverables |
|---|---|---|---|---|
| Phase 1: Inquiry and Initial Consultation | 1.1 Initial Contact | Customer reaches out to the service provider regarding their need for a radiology reporting workstation installation. | Language barriers (French is official, Lingala and Monokutuba are widely spoken), time zone differences (GMT+1), initial communication channel preferences (email, phone, local representative if available). | Acknowledged inquiry, preliminary understanding of requirements. |
| 1.2 Requirements Gathering | Detailed discussion to understand the hospital's specific needs, existing infrastructure, workstation specifications, software requirements, and budget. | Understanding of local healthcare standards, existing PACS/RIS, network infrastructure capabilities, power stability, internet connectivity reliability. | Documented user requirements, preliminary technical scope. | |
| 1.3 Proposal Generation | Provider develops a comprehensive proposal outlining the scope of work, recommended hardware/software, timeline, and costs. | Clear breakdown of costs including potential import duties/taxes, transportation, and local service charges. Validity period of the quote due to currency fluctuations. | Formal proposal document. | |
| Phase 2: Site Assessment and Planning | 2.1 Site Visit (if feasible/necessary) | A technician or project manager visits the site to assess the physical environment, network, power, and existing infrastructure. | Accessibility of the site, potential security concerns, environmental conditions (temperature, dust), availability of dedicated IT support, local electrical codes. | Site assessment report, updated technical plan. |
| 2.2 Detailed Technical Planning | Development of a detailed installation plan, including network configuration, software installation sequence, user account setup, and integration with existing systems. | Network bandwidth limitations, firewall configurations, compatibility with local IT policies, data security considerations. | Detailed installation plan, network diagram, IP address allocation. | |
| 2.3 Project Scheduling | Establishment of a realistic project timeline, considering potential delays. | Lead times for equipment shipping, customs clearance processes, availability of local resources, potential public holidays. | Project schedule, milestone breakdown. | |
| Phase 3: Procurement and Logistics | 3.1 Equipment Procurement | Ordering of all necessary hardware (workstations, monitors, accessories) and software licenses. | Identifying reliable local suppliers or reputable international vendors with experience shipping to Congo. Understanding import regulations and customs duties. | Procured equipment and software licenses. |
| 3.2 Shipping and Customs Clearance | Arranging for secure and timely shipment of equipment to Congo (Brazzaville) and managing customs clearance procedures. | Navigating customs bureaucracy, identifying experienced freight forwarders familiar with Congo, potential for delays at port, need for proper documentation (invoices, packing lists, certificates of origin). | Equipment shipped and cleared through customs. | |
| 3.3 Local Coordination | Liaising with local contacts or partners for receiving shipments and pre-installation site preparation. | Ensuring a designated point of contact at the hospital, confirming site readiness for equipment delivery (space, security). | Confirmation of delivery arrangements, pre-installation site readiness. | |
| Phase 4: Installation and Configuration | 4.1 Hardware Installation | Physical setup of workstations, monitors, and all associated peripherals. | Ensuring proper grounding and power connections, ergonomic setup of the workstation. | Physically installed workstations and peripherals. |
| 4.2 Network Configuration | Connecting workstations to the hospital's network, configuring IP addresses, and ensuring network connectivity. | Working with the hospital's IT department to ensure seamless integration, troubleshooting network issues. | Network-connected workstations. | |
| 4.3 Software Installation and Configuration | Installing and configuring the radiology reporting software, including user profiles, templates, and DICOM connectivity. | Ensuring correct software versions, setting up user permissions, configuring communication protocols with PACS/RIS. | Installed and configured radiology reporting software. | |
| 4.4 Integration with Existing Systems | Integrating the new workstation with the hospital's PACS (Picture Archiving and Communication System) and RIS (Radiology Information System). | Testing DICOM connectivity, ensuring smooth data flow between systems. | Successfully integrated workstation. | |
| Phase 5: Testing and Validation | 5.1 System Functionality Testing | Thorough testing of all workstation functions, including image viewing, reporting tools, and integration features. | Simulating real-world reporting scenarios, verifying performance under load. | Pass/fail test reports for core functionalities. |
| 5.2 User Acceptance Testing (UAT) | End-users (radiologists, technicians) test the system to ensure it meets their requirements and expectations. | Gathering feedback from end-users, addressing any usability issues. | Signed UAT documentation. | |
| 5.3 Performance Benchmarking | Measuring and documenting the workstation's performance to ensure it meets established benchmarks. | Assessing speed of image loading, report generation times. | Performance benchmark report. | |
| Phase 6: Training and Handover | 6.1 User Training | Providing comprehensive training to radiologists and relevant staff on how to effectively use the reporting workstation. | Training sessions conducted in French or English as required, providing user manuals and quick reference guides. | Trained end-users. |
| 6.2 System Documentation | Providing all necessary system documentation, including user manuals, technical guides, and warranty information. | Ensuring documentation is accessible and understandable to local staff. | Complete system documentation package. | |
| 6.3 Formal Handover | Officially handing over the installed and tested workstation to the hospital, with all documentation and training completed. | Formal sign-off from the hospital representative. | Signed handover certificate. | |
| Phase 7: Post-Installation Support | 7.1 Warranty and Maintenance | Providing post-installation support, including warranty services and ongoing maintenance agreements. | Establishing clear communication channels for support requests, understanding remote support capabilities. | Active warranty and support contract. |
| 7.2 Troubleshooting and Issue Resolution | Providing timely technical support to resolve any issues that may arise after installation. | Remote troubleshooting capabilities, planning for on-site support if necessary. | Resolved support tickets. | |
| 7.3 Performance Monitoring | Optional: Setting up systems for ongoing performance monitoring and proactive issue identification. | Remote monitoring tools, regular system health checks. | Performance monitoring reports (if applicable). |
Radiology Reporting Workstation Installation Service Workflow (Congo, Brazzaville)
- Phase 1: Inquiry and Initial Consultation
- Phase 2: Site Assessment and Planning
- Phase 3: Procurement and Logistics
- Phase 4: Installation and Configuration
- Phase 5: Testing and Validation
- Phase 6: Training and Handover
- Phase 7: Post-Installation Support
Radiology Reporting Workstation Installation Service Cost In Congo (Brazzaville)
Installing a radiology reporting workstation in Congo (Brazzaville) involves several factors that influence the overall cost. These factors include the complexity of the existing IT infrastructure, the specific software and hardware requirements of the workstation, the need for network integration, and the level of technical expertise provided by the installation service. Given that Congo (Brazzaville) is a developing market, specialized IT services like this can command a premium due to limited local availability and the logistical challenges of importing equipment and expertise. The pricing will typically be quoted in the local currency, the Congolese Franc (XAF).
| Service Component | Estimated Cost Range (XAF) |
|---|---|
| Basic Workstation Hardware (PC + 2 Monitors) | 1,500,000 - 4,000,000 |
| Specialized Radiology Monitors | 800,000 - 2,500,000 per monitor |
| Reporting Software Licensing (per workstation) | 2,000,000 - 8,000,000 (highly variable by vendor) |
| Installation & Configuration (basic) | 500,000 - 1,500,000 |
| Network Integration & PACS Connectivity | 700,000 - 2,500,000 |
| Voice Recognition Software Licensing & Setup | 1,000,000 - 4,000,000 |
| Technical Support & Training (per day) | 150,000 - 400,000 |
| Project Management & Consultation | 800,000 - 2,000,000 (for complex projects) |
Key Pricing Factors for Radiology Reporting Workstation Installation in Congo (Brazzaville)
- Hardware Procurement & Setup: Cost of the workstation itself (high-performance PC, high-resolution monitors, specialized input devices like dictation microphones/foot pedals) and its physical setup.
- Software Licensing & Installation: Expenses for the radiology reporting software (e.g., PACS viewer, voice recognition software) and its installation and configuration.
- Network Integration: Costs associated with connecting the workstation to the hospital's Picture Archiving and Communication System (PACS), Picture Archiving and Communication System (RIS), and other relevant networks. This can include cabling, network switches, and configuration of network protocols.
- IT Infrastructure Assessment & Preparation: Services to assess the existing IT environment and make necessary modifications to ensure compatibility and optimal performance.
- Technical Expertise & Labor: The hourly or project-based rates for skilled IT technicians and radiologists who might be involved in the setup and validation process.
- Training: Costs for training radiologists and support staff on how to effectively use the new reporting workstation and software.
- Support & Maintenance Agreements: Optional, but often recommended, ongoing support and maintenance contracts for hardware and software.
- Travel & Logistics: For services requiring external consultants or specialized technicians, travel and accommodation expenses will be added.
- Customization & Integration: If the workstation requires specific customizations or integration with legacy systems, this will increase the cost.
- Import Duties & Taxes: If hardware or specialized software needs to be imported, applicable duties and taxes will factor into the price.
Affordable Radiology Reporting Workstation Installation Service Options
Implementing an effective radiology reporting workstation is crucial for efficient diagnostic workflows. This service focuses on providing professional installation and configuration, ensuring your software and hardware are optimized for speed, accuracy, and user experience. We offer a range of options designed to fit various budgets and needs, from basic setups to comprehensive, high-performance solutions. Our goal is to deliver a seamless and cost-effective installation experience, empowering your radiology department with a robust reporting environment.
| Value Bundle | Description | Included Services | Target Audience | Estimated Price Range (USD) | Cost-Saving Strategy |
|---|---|---|---|---|---|
| Basic Reporting Setup | Essential installation for single users or small clinics. | OS installation, core reporting software, single monitor setup, basic network config. | Independent radiologists, small practices, budget-conscious clinics. | $500 - $1,200 | Utilize existing compatible hardware where possible. |
| Standard Workflow Accelerator | Optimized for multi-user environments and enhanced performance. | Includes: Basic Setup + Dual/Triple monitor configuration, PACS client optimization, advanced user management, basic dictation software integration (if applicable). | Medium-sized radiology departments, multi-physician practices. | $1,000 - $2,500 | Bundle hardware and software procurement for potential discounts. |
| Premium Diagnostic Powerhouse | High-performance solution for demanding workloads and advanced imaging. | Includes: Standard Setup + High-end graphics card installation, custom calibration for medical-grade monitors, integration with advanced AI tools, network security hardening, comprehensive user training. | Large hospitals, specialized imaging centers, research facilities. | $2,000 - $5,000+ | Consider refurbished medical-grade hardware for significant savings. |
Key Components of a Radiology Reporting Workstation Installation:
- Workstation Hardware Setup (PC, Monitors, Peripherals)
- Operating System Installation & Configuration
- Radiology Information System (RIS) / Picture Archiving and Communication System (PACS) Client Installation
- Reporting Software Deployment & Configuration
- DICOM Viewer Integration & Calibration
- Network Connectivity & Security Setup
- User Account Creation & Permissions Management
- Initial Software Testing & Validation
- Basic User Training & Handover
Verified Providers In Congo (Brazzaville)
Ensuring access to quality healthcare in Congo (Brazzaville) is paramount. When seeking medical services, particularly those requiring specialized expertise or verification, identifying 'Verified Providers' becomes crucial. These are healthcare professionals and facilities that have undergone a rigorous vetting process, confirming their qualifications, ethical practices, and adherence to international standards. In this context, Franance Health stands out as a leading organization offering a network of such verified providers. Their credentialing process is designed to instill confidence in patients, assuring them that they are receiving care from competent and trustworthy professionals. This meticulous approach to verification significantly reduces the risk of encountering unqualified practitioners, ensuring a safer and more effective healthcare experience.
| Verification Aspect | Franance Health's Approach | Benefit to Patients |
|---|---|---|
| Professional Qualifications | Verification of degrees, diplomas, and specialized certifications from accredited institutions. | Ensures competence and expertise in the provider's field. |
| Licensure and Registration | Confirmation of active and valid medical licenses with relevant governing bodies in Congo (Brazzaville). | Guarantees legal and ethical practice within the country. |
| Clinical Experience | Assessment of years of practical experience and areas of specialization. | Provides access to seasoned professionals with proven track records. |
| Ethical Conduct | Background checks and review of professional conduct history, including any disciplinary actions. | Promotes patient safety and trust in the provider's integrity. |
| Continuing Medical Education (CME) | Verification of participation in ongoing training and professional development programs. | Ensures providers stay updated with the latest medical advancements and techniques. |
| Patient Feedback and Testimonials | Collection and analysis of patient reviews and testimonials (where applicable and ethical). | Offers insights into the provider's bedside manner and patient satisfaction. |
Why Franance Health Represents the Best Choice for Verified Providers:
- Rigorous Credentialing Process: Franance Health employs a multi-faceted vetting system that scrutinizes educational background, professional licenses, certifications, peer reviews, and any disciplinary actions. This ensures that only highly qualified and ethical practitioners are included in their network.
- Commitment to Quality Care: Beyond basic qualifications, Franance Health assesses providers based on their commitment to patient outcomes, evidence-based practices, and continuous professional development. This focus on quality guarantees that patients receive the most up-to-date and effective treatments.
- Patient-Centric Approach: Franance Health prioritizes patient well-being. Their verified providers are expected to demonstrate excellent communication skills, a respectful demeanor, and a commitment to shared decision-making with patients.
- Accessibility and Convenience: By establishing a network of verified providers across Congo (Brazzaville), Franance Health makes it easier for individuals to find reliable healthcare services close to home or in convenient locations.
- International Standards Alignment: Franance Health's verification criteria are benchmarked against international healthcare quality standards, offering an additional layer of assurance for patients seeking care that meets global benchmarks.
- Reduced Risk and Enhanced Trust: Partnering with Franance Health significantly mitigates the risks associated with seeking medical care, building trust and peace of mind for individuals and families in Congo (Brazzaville).
Scope Of Work For Radiology Reporting Workstation Installation Service
This Scope of Work (SOW) outlines the services required for the installation and configuration of a Radiology Reporting Workstation. The objective is to ensure a fully functional and optimized reporting environment for radiologists. This includes hardware setup, software installation and configuration, network integration, user training, and initial testing. The service provider will be responsible for delivering a complete and operational reporting workstation that meets the defined technical deliverables and adheres to standard specifications.
| Specification Area | Standard Specification | Verification Method |
|---|---|---|
| Hardware | High-performance workstation meeting or exceeding PACS vendor recommended specifications (e.g., CPU, RAM, GPU, Storage). Dual high-resolution diagnostic displays (e.g., 5MP or 8MP) with consistent brightness and contrast. | Hardware inventory check, visual inspection of displays and calibration reports. |
| Operating System | Latest stable version of Windows OS (e.g., Windows 10 Pro, Windows 11 Pro) or macOS, as per PACS vendor compatibility. All necessary updates and security patches installed. | System information check, verification of OS version and update history. |
| Radiology Software | Radiology Reporting Software (e.g., specific PACS viewer, voice recognition software) installed and licensed. Latest compatible version deployed as per PACS vendor recommendations. | Software version verification, license validation, and successful application launch. |
| Network Connectivity | Stable and secure network connection to PACS, RIS, and any other required hospital systems. IP address, DNS, and firewall rules configured according to IT policy. | Ping tests, network diagnostic tools, and verification of firewall rules by IT department. |
| Display Calibration | Diagnostic displays calibrated to DICOM Part 14 standards for consistent image interpretation. Calibration performed using accredited calibration tools. | Review of calibration reports and verification of display characteristics using a light meter. |
| User Access and Security | User accounts created with appropriate access privileges. Role-based access controls implemented as per hospital security policies. Secure login procedures enforced. | User account verification, review of access permissions, and successful login tests. |
| Peripheral Integration | All installed peripherals (microphone, foot pedal, etc.) are recognized by the OS and functional within the reporting software. Drivers installed and configured correctly. | Functional testing of each peripheral within the reporting software. |
| Performance | Workstation boots up within specified time (e.g., < 2 minutes). Images load within acceptable timeframes (e.g., < 5 seconds for typical studies). Reporting software is responsive. | Timing tests during boot-up, image loading, and general application usage. |
| Documentation | Detailed installation guide, configuration details, troubleshooting tips, and user manual provided in electronic format. | Review of provided documentation for completeness and accuracy. |
Technical Deliverables
- Installation and configuration of the reporting workstation hardware.
- Installation and configuration of the radiology reporting software (e.g., PACS viewer, dictation software, RIS integration).
- Integration of the workstation with the existing PACS and RIS infrastructure.
- Configuration of display settings, including optimal resolution and color calibration for diagnostic imaging.
- Setup of user profiles and permissions.
- Installation and configuration of any required peripherals (e.g., dictation microphones, foot pedals, specialized keyboards).
- Network connectivity testing and configuration.
- Initial functional testing and validation of reporting workflows.
- Basic user training on workstation operation and reporting software features.
- Comprehensive documentation of the installation and configuration process.
Service Level Agreement For Radiology Reporting Workstation Installation Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Radiology Reporting Workstation Installation Service. It aims to ensure timely and reliable deployment of workstations to support efficient radiology workflow.
| Service Component | Priority Level | Response Time Target | Resolution Target | Uptime Guarantee |
|---|---|---|---|---|
| Workstation Hardware and OS | Critical (System Unavailable, No Reporting Possible) | 1 Business Hour | 4 Business Hours | 99.9% |
| Workstation Hardware and OS | High (Significant Functionality Impaired, Reporting Slowed) | 4 Business Hours | 8 Business Hours | 99.9% |
| Workstation Hardware and OS | Medium (Minor Functionality Impaired, Reporting Possible) | 8 Business Hours | 24 Business Hours | 99.5% |
| Workstation Hardware and OS | Low (Cosmetic Issue, No Impact on Reporting) | 2 Business Days | 5 Business Days | 99.0% |
| Radiology Reporting Software (PACS Client, Voice Recognition, etc.) | Critical (Software Unusable, No Reporting Possible) | 1 Business Hour | 2 Business Hours | 99.9% |
| Radiology Reporting Software (PACS Client, Voice Recognition, etc.) | High (Key Reporting Functions Unavailable) | 2 Business Hours | 4 Business Hours | 99.9% |
| Radiology Reporting Software (PACS Client, Voice Recognition, etc.) | Medium (Reporting Functionality Impaired) | 4 Business Hours | 12 Business Hours | 99.5% |
| Radiology Reporting Software (PACS Client, Voice Recognition, etc.) | Low (Minor Software Glitch, No Impact on Reporting) | 1 Business Day | 3 Business Days | 99.0% |
| Network Connectivity to PACS/RIS | Critical (No image/data access, No Reporting Possible) | 30 Minutes | 1 Business Hour | 99.9% |
| Network Connectivity to PACS/RIS | High (Intermittent image/data access) | 1 Business Hour | 3 Business Hours | 99.9% |
Key Service Metrics
- Response Times: Define the maximum acceptable time to acknowledge and begin working on a reported issue.
- Uptime Guarantees: Define the minimum percentage of time the reporting workstation and its associated services are expected to be operational.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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